Online Banking Questionnaire Sample
1. Since how long are you using the online banking system provided by our bank? 1. 2. 3. 4. 1. 2. 3. 4. 5. 1. 2. Below 1 month 1 6 months 6 months 1 year Above 1 year Online Ticket Booking Online Bill Payments Balance Check Request for a cheque book Others. Please specify ___________________________ Yes No
1. What is the major purpose for which you use the online banking?
1. Have you ever used the third party transfer of the online banking?
If Yes, for how many times during the last 1 year? 1. Only once 2. 1 3 times 3. 3 5 times 4. More than 5 times 1. Do you think that the third party transfer system in particular and the entire online banking web site provides you enough security? 1. 2. Yes No
1. Have you ever visited your bank branch since the time you started using online banking? 1. 2. Yes No
If yes, please mention the specific reasons for which you required to visit the branch despite of the online banking facility-
For your on-line banking, which of the following category best explains your situation? Your bank provides you with an application software program that operates on your PC. You then dial into the bank via modem, download data, and operate the program that is resident on your PC. You use a Web browser, but the actual banking software resides on the bank's server in the form of bank's home page. Don't use either of these/don't use on-line banking
1. Is there any changes or improvements which you would like to see in our online banking system?
These questions were asked if the respondent answered "Yes" to the previous question. What is the name of bank you have an Internet bank account with?
Rather not say What are the most important reasons you opened an Internet bank account? (Please prioritize the following list in the order of importance. 1: the most important 6: the least important) Please use each number only once.
Convenience (24 hours service, anywhere connectivity) Curiosity Better rates Safe and secure Low service charge Easy to maintain my banking transaction activity
What banking services do you use which your Internet bank offers? (Please check all you are currently using) Seeking product and rate information Calculate loan payment information Download loan applications Download personal bank transaction activity Check balances on-line Apply for consumer loans or credit cards online Inter-account transfers On-line bill payments Others Not Applicable
What was the single most important reason that you chose this particular bank as your Internet bank? (please choose one) I have a traditional bank account with the same bank The brand name of the bank The excellent service offered by this bank Others Not Applicable These questions were asked of all respondents. For your choice of an Internet bank, please indicate how much each of the following factors (were) are important for you:
Better rate and lower service charge Bank familiarity Bank location (geographic) The size of bank (in terms of asset) Security of Transaction Convenience (24 hours service from anywhere) Quick service (transaction completed in seconds instead of
minutes) Variety of features and services that are offered(for example; bill payment,account reconciliation, electronic bill payment) Integrated value-added services using other on-line services and resources (for example; other brokerage account summary)
