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Guidelines For Income Verification

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48 views3 pages

Guidelines For Income Verification

Hhjkkl

Uploaded by

rytutyryruty
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Government of Haryana

Income Verification App


Issues Resolution Guidelines
(for Parivar Pehchan Patra)

30th January 2022

Citizen Resource Information Department


Government of Haryana
Guideline for resolution of common problems/issues on Income Verification App
(30th January 2022)

About this document


This document shares details of the various common issues being faced by LC members while
using the Income Verification mobile App. Different categories of issues are mentioned, along
with the possible reasons why they are occurring and the solutions. Some issues which have
already been resolved are also mentioned here for improving understanding of the reader.

Channel of issue reporting and resolution


The issues need to be reported by LC members to their respective ADCs or District Citizen
Resource Information Managers (DCRIMs). The DCRIMs report the issue to CRID HQ team
which in turn coordinates with its technical team. Once the issue is resolved, ADC cum DCRIO
and DCRIMs are informed, who in turn need to inform the original issue reporter.

1) General recommendations related to App installation. To offer the best user experience,
we recommend the following

❖ Installation

Kindly download the app from the official CRID LC website. An updated version of the app is
now available for download at http://cridlc.edisha.gov.in.

❖ Compatibility

At present, Income verification App is compatible with all Android mobile devices. As of now the
app is not IOS compatible.

Common issues on App and its remedies

2) Issues related to App Installation/download

❖ The LC member is not able to download the app


● Check if you have enough storage/space in your phone.
● Delete the apps/photos/documents you do not require to make space in your phone
● Please download the app again.

❖ The app does not work after downloading, please follow these instructions: -
● Check if the app is downloaded from WhatsApp
● If this is the case, remove the app from your phone.
● Please visit the CRID LC website to download the app
● Reinstall the app.

2
3) Issues related to app unable to load

❖ The app continues to load/crashes


● If the location is switched off, the app will not function properly. Keep location services on all
the time while using the app.
● In order to resolve this issue please check that the location is turned on.
● If not, enable location services on your device.

4) Issues related to the complete visibility of the screen on the app

❖ The LC member is unable to see the lower portion of the screen including important features
such as submit/ok button. Issue date- 29-01-2002
● This is a technical issue and has been resolved soon.

5) Issues related to data showing in the app login of the LC member

❖ The LC member is unable to see or select LC Code. This may be due to internet connectivity
issues or wrong/missing mapping of the LC member to LC or the user is not using the updated
version of the app.

● Please check your internet connectivity.


● In case you are working on an older version of the app. Please down the updated version of
the app from the official CRID LC website

❖ The LC member is unable to see data in his login. This issue generally occurs when there are
some server/database level technical faults. The PPP technical and domain teams keep
watching for such errors and these are resolved at the earliest. The LC member may
communicate the issue when they experience it, to their respective District CRID Information
Managers (DCRIM). The PPP technical team continuously works on minimizing the recurrence
of such issues.

❖ The data in the login is not properly fetched. This was a technical issue and it has been
resolved.

❖ The LC member is not able to see the mobile number of the families. This issue has been
resolved.

6) Issues related to data submission

❖ The LC member is not able to upload data for more than 5 members. This issue has been
resolved.

❖ Team lead is not able to mark the families untraceable on the app. This issue has been
resolved.

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