Case

Study

MURATEC

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BUSI
NESSBENEFI
TSACHI
EVED
Complet
eVisi
bil
it
y:Fort
hefir
stti
me,ser
vicet
eamsar
egai
ningdeepvi
sibi
li
tyi
ntot
heent
ir
eser
vicedel
iver
yoper
ati
on,
andi
t’
s
changi
ngthewaytheydobusi
ness.

AFul
lSolut
ion:Notonlycont
ractenti
tl
ements,
schedul
ing&opti
mizat
ion,
part
s&r
ever
sel
ogi
sti
cs,
butal
socut
ti
ng-
edge
mobi
li
ty,
socialcol
labor
ati
on,andreal
-t
imecustomer&part
nercommuniti
es.

Cl
oud-
Based:Apr
ovenfiel
dser
viceCl
oudpl
atf
orm,
cust
omer
sgetupandr
unni
ngf
asti
nal
owcostsubscr
ipt
ionmodel
.

AccessEv
erywher
e:Mobi
le,
anywher
eaccesst
oALLper
ti
nenti
nfor
mat
ion.

Connect
edt
otheI
ndust
ri
alI
oT:Pr
oact
ive,
int
ell
igentser
vicedel
iver
y.

THERESUL
TS
Thecust
omerwasabl
etoachi
eveal
lthef
oll
owi
ngandmuchmor
e

Keep“
onesour
ceofcust
omert
rut
h” Aut
omatepr
o-f
ormai
nvoi
cecr
eat
ionf
orcont
ractandser
vice
bi
ll
ing
Enabl
eSer
viceLev
elAgr
eement(
SLA)compl
iancevi
sibi
li
ty
Pr
esentt
hepro-
for
mai
nvoi
ceandcapt
ureasi
gnat
ureona
Aut
omat
eser
vicecont
ract
/war
rant
yrenewal
s
mobi
ledevi
ce
Creat
eandmanageser
vicepl
ans/
templ
atesofpopul
ar
Accesscont
ractdet
ail
svi
athecust
omerorpar
tnerpor
tal
s
servi
ceof
fer
ings
andcommuni t
ies

Checkenti
tl
ement
saut
omat
ical
lyacr
ossmul
ti
pleobj
ect
s,
onl
ineoroffline

WHATDOESAFLAWLESSFI
ELDSERVI
CEAPPL
OOKSLI
KE
18%I
ncr
easei
npr
oduct
ivi
tyduet
oMobi
leAccess

13%I
ncr
easei
nSer
viceRev
enue

11%Reduct
ioni
nCost

Fiel
dSer v eisacompr ehensi ve,cl
oud-based,andmobi le
enterpr i
sesol uti
ont hatmanagest heservicedeli
very
process.Connect edtoI ndust r
ialI
nternetofThingsand
APM, theFi eldSer v
efiel dser vicemanagementpl atf
orm
enablescust omer s,suchasOr i
ginalEquipment
Manuf act ur
ersandequi pmentowner s/operator
s,toincrease
product ivity
,driveeffici encies, r
educecompl ianceandsaf ety
ri
sks, growser vi
cer evenue, andi mprovecustomer
experiencebyt r
ansformi ngt hewayser viceisdeli
vered.Fiel
d
ServiceTr ansformationi sakeycomponentofI ndustri
al
Digit
alTr ansformation,allowingcust omer stoimplement
newbusi nessmodel sthatfocusoncust omerout comes.

3
ABOUTTRI
DENT
Qui
ckFact
s
Tridentisagl obalconsult
ingfi
r mthatempower sorganizat
ionsar oundt hewor l
dto
digital
lytransfor
m andgr owtheirbusinesses.Ourexpertconsultantsofferstrat
egic
consul t
ing,implementati
onser vi
ces,supportandmanagedser vi
cesandpr e-bui
lt
sof t
war esoluti
onsthathelpourclientsinnovateandrei
nvigoratecust omer,employee,
1999 YearofEst
abl
ishment

par t
nerandsuppl ierexperi
encesandpr ocessesusingMi cr
osoftDynami cs365,ERP,
CRM, BusinessIntel
li
gence/Analyti
csandr elat
edMi cr
osoftcloudsol uti
ons.
250+ No.ofEmpl
oyees

Tri
dentenablesDi git
alTransformationf orenterpri
sesandt echnol
ogyprovidersby 300+ No.ofCust
omer
s
del
iver
ingseaml esscust omerexper ience,businessef f
ici
encyandactionableinsi
ght
s
thr
oughani ntegratedsetofdi srupt
iv etechnologies:bi
gdat aanal
yti
cs,int
ernetof
HEADOFFI
CE
thi
ngs,mobili
ty,cloud,securi
ty,unif
iedcommuni cati
ons,etc.
M31-
A,M Bl
ockMar
ket
CRM ERP I
nter
netofThi
ngs(
IoT) Gr
eat
erKai
lashI
I,

MSD365Sales
MSD365Oper ations RetailSuppl
yChai
n NewDel
hi110048
MSD365Busi nessCent ral AssetManagement
MSD365Mar
keti
ng Phone:
-+911129219927
MicrosoftDynami csAX Fl
eetManagement
MicrosoftDynami csNAV EnergyManagement
BRANCHOFFI
CE
Audi
t&Ri
skAnal
ysi
s Busi
nessI
ntel
li
gence Ret
ailAppl
icat
ions
Apeej
ayHouse,
BlockC,
8thFl
oor
,
ACLGRC MSPowerBI LSRetai
l
ACLExchange SPSS D365Retai
l 15Par
kSt
reet
,
ACLAnalyt
ics Ql
ikSense Kol
kat
a700016
Phone:
-+919674177115
DevOps Mobi
leApps Secur
it
y
IBM SalesForceAutomati
on Applicat
ionSecur
ity I
NTERNATI
ONALOFFI
CE
Microsoft ServiceTeam Automat
ion EndPointSecuri
ty
Dynatrace CustomerLoy alt
yManagement DatabaseSecuri
ty 205,
AlphamedBui
ldi
ng
Mobil
eI nventor
yManagment HorAlAnzEast
Dubai
,UAE

Tr
ident
’sVer
ti
calFocus Phone:
-+97142528001

Ret
ail Hospi
tal
it
y E-
Commer
ce Logi
sti
cs Manuf
act
uri
ng RealEst
ate& Educat
ion
Constr
ucti
on

Recogni
ti
onsandAwar
ds
Microsof
tDynami csPresi
dent
‘
Transformative100’by GoldCert
if
iedPart
nerf
or
Cl
ubwi nnerfrom Micr
osoftfor
ChannelWorldatthePr emier100 Mi
crosof
tDynamicsNavi
sion,
MicrosoftDynamicsNavision,
annualawardsf or2016,2017,2018 Axapt
a&MSCRM
Axapta&MSCRM, 2011

Pl
ati
num Partnershi
pwithLS Att
ainmentofPremi
er MostInnovat
ivePar
tner
Ret
ailsuppor
tingcli
ent
swith par
tner
shi
pst at
uswi
th oftheYearawardfr
om
morethan5000POS. I
BM, 2010 IBM,2009.

St
rat
egi
cAl
li
ances

Thi
sdocumentcr
eatesnoclai
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edi
tfori
magesf eat
uredonoursit
eunlessother
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ed.
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enti
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espect
ful
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sandwemakeev
eryeff
ortt
o
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nkbackt
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ginalcont
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erpossi
ble.
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oappearher
e,pl
easecont
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heywi
l
lbepr
omptl
yremoved