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    Role Summary

    Uploaded by

    Umar Farooq
    Talabat Job Ad

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd

    Role Summary

    Uploaded by

    Umar Farooq
    1 views1 page
    Talabat Job Ad

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    © © All Rights Reserved

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    TXT, PDF, TXT or read online from Scribd

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    Talabat Job Ad

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    1 views1 page

    Role Summary

    Uploaded by

    Umar Farooq
    Talabat Job Ad

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    You are on page 1of 1

    Role Summary

    We’re looking for a talented individual to join our Rider Operations department.
    With an in-depth understanding of the bigger picture, you will have the
    responsibility of ensuring that our fleet is optimized and reinforced by the best
    riders available in the market. Whether it is by helping in the rider selection
    process, monitoring rider quality, training riders, or helping with the design of
    Rider training modules, your main focus will be rider and training quality.

    What’s On Your Plate?

    Engage riders during the selection and interview process post-training.


    Conduct new rider training and re-training of existing riders.
    Conduct assessment of new and existing riders and highlight any knowledge gaps to
    the line manager.
    Conduct random assessments of Supplier training sessions and submit a report of
    observations and findings.
    Suggest enhancements and improvements to training modules and rider communication
    to address knowledge gaps and weaknesses.
    Act as a reference for all issues and topics pertaining to fleet/rider quality.
    Experience rider’s journey E2E at least once a month to understand the process as a
    whole and identify gaps in the onboarding and training processes.
    Documenting all training activities.
    Assessing the effectiveness of training through testing, review of audit results &
    trainee feedback.

    What you need to be successful

    What Did We Order?

    Able to communicate effectively with stakeholders across all levels, ranging from
    riders, suppliers, operations agents to managers.
    1-2 years experience in any setting that requires interaction with applicants,
    customers or stakeholders on a daily basis.
    Strong communication and organizational skills.
    Charismatic and strong presence.
    Detail-oriented and proactive problem solver.
    High level of empathy and compassion toward riders, restaurants and customers.
    Comfortable with technology and basic level of understanding of apps and Excel /
    Google sheets.
    Fluent in English and Urdu.

    Who we are

    Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-
    commerce app for everyday deliveries, has been offering convenience and reliability
    to its customers. talabat’s local roots run deep, offering a real understanding of
    the needs of the communities we serve in eight countries across the region.

    We harness innovative technology and knowledge to simplify everyday life for our
    customers, optimize operations for our restaurants and local shops, and provide our
    riders with reliable earning opportunities daily.

    At talabat, we foster an innovative environment where our talabaty employees can


    strive to create a positive impact across the region through the use of our
    platform.

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