SERVICE CONTRACT AGREEMENT

BETWEEN,

COMPANY SUPPLYING…………………....................................
ADDRESS…………………………………………………………………
City………………………………………………………………………….
TEL………………………………………………………………………….
FAX………………………………………………………………………….
(Hereinafter referred to as [SERVICE PROVIDER NAME])

AND,

COMPANY NAME………………….............................................................

ADDRESS ………………….........................................................................

TEL…………………....................................................................................

FAX…………………....................................................................................
EMAIL...............................................................................................................................
ATTN: ...............................................................................................................................
(Hereinafter referred to as [THE CLIENT])

Agree to the terms and conditions as stated in schedule 2 and the charges as stated in
schedule 3 of this contract, (entire contract consist of 6 pages, inclusive of this one).

SIGNED ON THE ...................………... DAY OF ……......................... 20…………

Agree and signed for and on behalf of [The Client] by: -

NAME: ...............................................................................................................................

SIGNATURE......................................................................................................................

DESIGNATION: ...............................................................................................................

COMPANY STAMP:

Agree and signed for and on behalf of the [COMPANY NAME] by: -

NAME: ...............................................................................................................................
SIGNATURE......................................................................................................................
DESIGNATION: ...............................................................................................................
 COMPANY STAMP:

ANNUAL CONTRACT DETAILS FOR PHOTOCOPIER

Machine Brand Machine type MODEL Configuration Serial
Number
B/W Colour Desktop Standalone

Thank you for your interest in an annual maintenance contract for

[MACHINE BRAND AND MODEL]. The service contract will entitle you
to the below:

(a) Preventive Maintenance: This will be carried out every [PERIOD IN

MONTH/S] (i.e.6 services during the year)

(b) Service calls: The service dept. will attend to 12 calls by the customer on
faults on the equipment during the period contract.

(c) Consumables: Consumables like toner, drum, rollers, and blades will be
purchased by the client from the contract supplier or recommended OEM
supplier but no added labour will be charged for the fitting, changing or
adjusting the consumables.

(d) Spares: An estimate (quotation/s) for any spares required will be given and
upon receipt of Local Purchase Order the parts changed. from the contract
supplier or recommended OEM supplier No Labour charge will be levied
for fixing/fitting the spares.

(e) Courtesy Copier: In event of a major breakdown on the copier, we shall

provide you with a free replacement copier for the period provided if the
machine under contract is unable to be repaired within a one (1) week period

The estimate for parts will be paid for in full in advance of any and all
repair/ replacement/s can be carried out.
2.2 SERVICE PERIOD

Service shall be provided on site during normal office hours 8:30am - 4:00pm
Monday to Friday, (except public holidays) unless other special arrangements
are made and agreed upon between the Client and [COMPANY NAME]. Any
change in the above time schedule must be brought to the notice of
[COMPANY NAME] a week in advance.

2.3 LOCATIONAL CHANGE

The Client shall be required to notify [COMPANY NAME] in advance of any

intended locational change of the equipment to ensure that the equipment is
reinstalled successfully without altering contract specifications.

2.4 DURATION AND TERMINATION OF CONTRACT

This contract is valid for 1 (one) year from date of this agreement. In case the
Client or [COMPANY NAME] desires to terminate this contract, a written
notice of not less than 30 (thirty) days prior to termination must be served by
either party on the other. Pro rata amount of service contract will have to be
paid by the client in case of termination of the contract. This contract shall
automatically terminate if the Client sells, transfers, or disposes the equipment
in relation to which this contract applies. The charges shall prevail as in the
earlier contract, unless altered by written consent of both [COMPANY NAME]
and the Client.

2.5 GENERAL CONDITIONS OF THE CONTRACT

1. Equipment specification changes, alterations or additional attachments

may necessitate a change in the servicing charge rates.

2. Repairs or adjustments by unauthorised persons, malfunction of

equipment due to attachment of other equipment not covered by this
contract, malfunction of equipment due to uncontrolled power
fluctuations and lightening, gross negligence, accident, misuse of
equipment or use of sub-standard consumables renders this contract
void.

3. This contract is not transferable or assignable without the written

consent of COMPANY NAME.

4. [COMPANY NAME] reserves the right to exclude any equipment from

this contract when in its opinion, the specifications given or its condition
are doubtful.

5. Under no circumstances will [COMPANY NAME] be responsible for

any loss of profitability or any consequential loss, however rising.

6. [COMPANY NAME] shall under no circumstances be responsible for

the misinterpretation of this contract.
 7. The client shall ensure that the equipment remains clean at all times and
only allow [COMPANY NAME] personnel access to the equipment for
servicing and will facilitate their work in every way possible.

8. The client shall ensure that the equipment is insured against any damage,
injury or loss to the equipment caused by fire, water, explosion, riots or any
other act or omission beyond the foreseeable control of COMPANY NAME.

9. All spare parts and consumable products shall be purchased from

[COMPANY NAME] during the contract period. The contract shall be
terminated and [COMPANY NAME] shall not be liable for refund to
the Client if the above is not adhered to.

2.6 BREACH OF CONTRACT

(a) If the client is in breach of any terms of this contract, [COMPANY NAME]
shall serve written notice on the client specifying such breach and requiring the
same to be remedied within 14 (fourteen) days. If the client shall fail to remedy
such breach within 14 (fourteen) days this contract shall terminate forthwith
without any further action on the part of [COMPANY NAME] but without
prejudice to any outstanding rights or remedies of either party hereunder.

(b) [COMPANY NAME] may terminate this contract if through misuse or

negligence not attributable to [COMPANY NAME] the equipment is in its
opinion not suitable for use and maintenance or the equipment is interfered with
by any other person other than a [COMPANY NAME] authorised
representative or the Client has used accessories or materials not recommended
or authorised by [COMPANY NAME] manufacturers.

2.7 SEPARATE CONTRACT

In so far as this contract relates to more than one item of equipment, it shall be a
separate contract in respect of each such item of equipment.

3. CHARGES SCHEDULE

3.1 Routine preventive maintenance and service to maintain peak efficiency of

equipment to minimize interruption shall be carried out once every
2 months effective from the date of award of the contract. For clients up-
country, routine service shall be between 45 days to sixty days’ subject to a
maximum of 8 services in one year.

3.2 [COMPANY NAME] will carry out routine servicing of the machine and the
charge is dependent on the particular model of the same. These charges should be
paid within 15 days of the date of this agreement failure to which contract shall
be rendered void.

3.4 [COMPANY NAME] reserves the right to vary its charges at any time during
the currency of this agreement.
3.5 This contract together with the schedule of charges shall constitute the entire
Agreement between the parties hereto and no statement or representation, oral
or otherwise shall be binding on either party, other than the terms and
conditions herein set out.
 ________________________________________________________________

4. EQUIPMENT SPECIFICATION LIST

Machine Brand Machine type MODEL Configuration Serial Number

B/W Colour Y N

_____________________________________________________________________

MAINTENANCE CHARGE FOR THIS EQUIPMENT

BEFORE VAT……………
VAT……….........................
TOTAL ………………….
PERIOD:
per annum. bi-annually bi-monthly 3 month(s) 6 month(s)term
Term
 COPY CONTRACT AGREEMENT

BETWEEN,

COMPANY SUPPLYING…………………....................................
ADDRESS…………………………………………………………………
City………………………………………………………………………….
TEL………………………………………………………………………….
FAX………………………………………………………………………….
(Hereinafter referred to as [SERVICE PROVIDER NAME])

AND,

COMPANY NAME………………….............................................................

ADDRESS ………………….........................................................................

TEL…………………....................................................................................

FAX…………………....................................................................................
EMAIL...............................................................................................................................
ATTN: ...............................................................................................................................
(Hereinafter referred to as [THE CLIENT])
Agree to the terms and conditions as stated in schedule 2 and the charges as stated in
schedule 3 of this contract, (entire contract consists of 6 pages, inclusive of this one).

SIGNED ON THE ....................………... DAY OF ……............................ 20………

Agree and signed for and on behalf of the [The Client] by: -

NAME: ...............................................................................................................................

SIGNATURE ....................................................................................................................

DESIGNATION: ...............................................................................................................

COMPANY STAMP:

Agree and signed for and on behalf of the [COMPANY NAME] by: -
 NAME...............................................................................................................................

SIGNATURE......................................................................................................................
.
DESIGNATION: ..............................................................................................................

COMPANY STAMP:

ANNUAL CONTRACT DETAILS FOR

Company Name………………….................................................................
REP NAME: ………………….................................................................

SIGNATURE………………….................................................................

DESIGNATION………………….................................................................
COMPANY STAMP:

Agree and signed for and on behalf of the [COMPANY NAME] by: -

NAME: ………………….................................................................

SIGNATURE…………………..........................................................

DESIGNATION…………………......................................................

Machine Machine type MODEL Configuration Serial

Number
B/W Colour DESKTOP STANDALONE

Thank you for your interest in an annual maintenance contract for Panasonic Copier.
The service contract will entitle you to the below:
We would like to advise you that we are in a position to offer you a copy contract for
the above-mentioned equipment as per the below terms & conditions:

1. The copy contract is (INCLUSIVE or EXCLUSIVE) of the supply of

following consumables, spares & services:

 Toner, Drum, Developer, PM (Preventive Maintenance) kits as per

manufacturer recommendation. Attached is the P.M. kits list.

 Spares like Spring’s bushings, gears, fuser lamps, mag roller etc.

 (Subscribed period) Routine services will be carried out on the copier as

per the manufacturer’s recommendation.

 The service department will attend to all the fault calls by the customer on
the equipment during normal office hours.

 A courtesy copier will be supplied in event of a major breakdown and the

same copy contract rate will apply during the usage of courtesy machine.

2. The copy contract is exclusive of the following:

 Paper & Body parts for the copier.

 Damage of PCB’s (Printed Circuit Board) components due to a power

surge on the AC mains.

 Any damage due to user negligence i.e. breakage of sensor by forceful

removal of paper jams, spillage of liquid, damage to drum as a result of
paper pins falling or damage due to usage of sub-standard quality paper
etc.

3. The copy contract charges are payable by the 15th of the following month.

4. Copy contract is subject to revision (AGREED PERIOD)

5. Copy contract is valid for machine located within the city limits.

6. Corrington Business Systems reserves the right to terminate the copy contract
if it is established that unauthorized technicians are allowed access to the
machine.

7. Either party may terminate the copy contract with a month/s advance notice in
writing.

The copy contract is also subject to a minimum charge of (CHARGE + VAT)

per month if minimum number of copies is less than 2000 copies per month,
FOR LOAN DEVICES.

2.2 SERVICE PERIOD

Service shall be provided on site during normal office hours 8:30am - 4:00pm
Monday to Friday, (except public holidays) Any change in the above time
 schedule must be brought to the notice of [COMPANY NAME] a week in
advance.

2.3 LOCATIONAL CHANGE

The Client shall be required to notify [COMPANY NAME] in advance of any

intended locational change of the equipment to ensure that the equipment is
reinstalled successfully without altering contract specifications. It is thus
advised that the client is assisted by [COMPANY NAME] in event of
relocation.

2.4 DURATION AND TERMINATION OF CONTRACT

This contract is valid for 1 (one) year from the date of this agreement. In case
the Client or [COMPANY NAME] desires to terminate this contract, a written
notice of not less than 30 (thirty) days before termination must be served by
either party on the other. Pro rata amount of service contract will have to be
paid by the client in case of termination of the contract. This contract shall
automatically terminate if the Client sells, transfers, or disposes the equipment
in relation to which this contract applies. The charges shall prevail as in the
earlier contract, unless altered by written consent of both [COMPANY NAME]
and the Client.

2.5 GENERAL CONDITIONS OF THE CONTRACT

1. Equipment specification changes, alterations or additional attachments

may necessitate a change in the servicing charge rates.

2. Repairs or adjustments by unauthorised persons, malfunction of

equipment due to attachment of other equipment not covered by this
contract, malfunction of equipment due to uncontrolled power
fluctuations and lightening, gross negligence, accident, misuse of
equipment or use of sub-standard consumables ( i.e.) counterfeit
consumables not meeting our manufacturer standards renders this
contract void.

3. This contract is not transferable or assignable without the written

consent of [COMPANY NAME].

4. [COMPANY NAME] reserves the right to exclude any equipment from

this contract when in its opinion, the specifications given or its condition
are doubtful.

5. Under no circumstances will [COMPANY NAME] be responsible for

any loss of profitability or any consequential loss, however rising.

6. [COMPANY NAME] shall under no circumstances be responsible for

the misinterpretation of this contract.
 7. The client shall ensure that the equipment remains clean at all times and
only allow [COMPANY NAME] personnel access to the equipment for
the purposes of servicing and will facilitate their work in every way
possible.

8. The client shall ensure that the equipment is insured against any damage,
injury or loss to the equipment caused by fire, water, explosion, riots or
any other act or omission beyond the foreseeable control of
[COMPANY NAME].

2.6 BREACH OF CONTRACT

(c) If the client is in breach of any terms of this contract, [COMPANY NAME]
shall serve written notice on the client specifying such breach and requiring the
same to be remedied within a period of 14 (fourteen) days. If the client shall fail
to remedy such breach within 14 (fourteen) days this contract shall terminate
forthwith without any further action on the part of [COMPANY NAME] but
without prejudice to any outstanding rights or remedies of either party
hereunder.

(d) [COMPANY NAME] may terminate this contract if through misuse or

negligence not attributable to [COMPANY NAME] the equipment is in its
opinion not suitable for use and maintenance or the equipment is interfered with
by any other person other than a [COMPANY NAME] authorised
representative or the Client has used accessories or materials not recommended
or authorised by [COMPANY NAME] manufacturers.

2.7 SEPARATE CONTRACT

In so far as this contract relates to more than one item of equipment, it shall be a
separate contract in respect of each such item of equipment.

3. CHARGES SCHEDULE

3.1 Routine preventive maintenance and service to maintain

peak efficiency of equipment to minimize interruption shall be carried out once
every month effective from the date of award of the contract.

3.2 [COMPANY NAME] will carry out routine servicing of the machine and will
charge a fee. The charges for copies made shall be invoiced on monthly basis,
please contact [COMPANY NAME] concerning this.

3.3 [COMPANY NAME] reserves the right to vary its charges at the end of an annual
contract period. If for some technical reason or service situation [COMPANY
NAME] intends to vary contract charges it will be communicated to the client
before the end of an on-going annual contract and the variation mutually agreed.
 3.4 This contract together with the schedule of charges shall constitute the entire
Agreement between the parties hereto and no statement or representation, oral or
otherwise shall be binding on either party, other than the terms and conditions
herein set out.

_____________________________________________________________________

4. EQUIPMENT SPECIFICATION LIST

Machine Brand Machine type MODEL Configuration Serial

Number
B/W Colour Desktop Standalone

(MAINTENANCE CHARGE IS STANDARD FOR ALL MODELS UNDER

THIS CATEGORY).

MAINTENANCE CHARGE FOR THIS EQUIPMENT

BEFORE VAT……………
VAT……….........................
TOTAL …………………..
PERIOD: ………………….
per annum. bi-annually bi-monthly 3 month(s) 6 month(s)term
Term