APPLY MICROSOFT OFFICE TOOLS

UNIT CODE: IT/0S/ICTA/CC/04/4/A

UNIT DESCRIPTION

This unit covers the competencies required to understand the basic computer packages. It
involves applying desktop publishing in official assignments, applying word processing using
Ms Word, applying spreadsheet using Ms Excel, applying database management using Ms
Access, applying graphic presentation using Ms PowerPoint, managing personal information
using Ms Outlook.
ELEMENTS AND PERFORMANCE CRITERIA

PERFORMANCE CRITERIA
ELEMENT
(Bold and italicised terms are elaborated in the Range)
1.1. Features of a word processor are
1. Apply word processing
outlined
using Ms Word
1.2. Features of Ms Word interface are
identified
1.3. Creation and formatting of document is
done according to office tasks.
1.4. Printing of document is done
2.1. Features of a spreadsheet are outlined
2. Apply spreadsheet using
2.2. Features of Ms Excel interface are
Ms Excel
identified
2.3. Creation of a workbook and worksheet is
done
2.4. Editing and formatting of a worksheet is
done in accordance to the workplace procedures.
2.5. Printing of a worksheet is done
1.1 Features of a database management system are
3. Apply database
outlined
management using Ms
1.2 Features of Ms Access interface are identified
Access
1.3 Creation of a database as per the user
requirements is done
1.4 Manipulation of database objects is done
1.5 Printing of reports is done
4.1. Features of a presentation software are
4. Apply graphic
outlined
presentation using Ms
4.2. Features of PowerPoint interface are
 PERFORMANCE CRITERIA
ELEMENT
(Bold and italicised terms are elaborated in the Range)
identified
PowerPoint
4.3. Creation of presentations is done
4.4. Editing and formatting of the
presentation is done
4.5. Previewing and printing of handouts is
done.

5.1. Features of an email client software are

5. Manage personal
outlined
information using Ms
5.2. Features of Ms Outlook interface are
Outlook
identified
5.3. Sending and receiving of emails is done.
5.4. Organization of personal information
using Ms Outlook is done
5.5. Configuration of Outlook is done
5.6. Printing of emails is done.

RANGE

Variable Range

 Creating and editing texts, copying,

1. Features of a word
moving ,pasting, deleting texts, grammar and
processor May include
spell checking, formatting, creating and editing
but not limited to
tables, mail merging, customizing page layout,
insert pictures, tables, shapes, table of contents,
printing
 Tabs, ribbon layout, quick access tool bar, editing
2. Features of Ms Word
window, document views.
interface May include
but not limited to
 Creating and editing worksheet data, data sorting
3. Features of a
and filtering, data analysis, charts, formulas and
spreadsheet May
functions, data importation, formatting
include but not limited
worksheets, customizing layout, printing.
to
 Tabs, ribbon layout, worksheet window,
4. Features of Ms Excel
worksheet views, formula bar.
interface May include
 Variable Range

but not limited to

 Database, tables, queries, reports, forms.
5. Features of a database
management system
May include but not
limited to
 Tabs, ribbon layout, navigation pane, work space,
6. Features of Ms Access
quick access tool bar.
interface May include
but not limited to
 Slides, handouts, multimedia, Design and
7. Features of a
animation
presentation software
May include but not
limited to
 Quick access tool bar, ribbon layout, tab, slide
8. Features of
pane, notes pane, slides thumbnails, slides views
PowerPoint interface
section.
May include but not
limited to
 Account management, sending and receiving
9. Features of an email
mails, file attachment, email rules, tasks,
client software May
calendar, appointments, meeting, personal
include but not limited
information management.
to
 Quick access tool bar, tab, ribbon layout,
10. Features of Ms
navigation pane, active window.
Outlook interface May
include but not limited
to
EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and understanding and range.

1. Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Created, edited, formatted and printed document using Ms
Word
1.2 Created, edited, formatted and printed worksheets using Ms
Excel.
1.3 Designed, developed and modified a database using Ms
 Access.
1.4 Designed, developed and presented a multimedia document
using Ms PowerPoint.
1.5 Send and retrieve mails, organized the mail box and
configured account settings using Ms Outlook.

2. Resource Resources the same as that of workplace are advised to be applied

Implications Including computer, printers, Ms Office, Presentation tools
(Projectors, pointers) printing papers.

REQUIRED KNOWLEDGE AND UNDERSTANDING

The individual needs to demonstrate knowledge and understanding of:
1. Creating, formatting, editing and printing using Ms word.
2. Creating, editing, formatting and printing of worksheets using Ms Excel
3. Design, develop and modify database objects as per requirements.
4. Creating, modify, present and print a multimedia document using a Ms
PowerPoint.
5. Sending and retrieving mails, organizing the mail box, configuring email
accounts

USE THE INTERNET

UNIT CODE: IT/0S/ICTA/CC/05/4/A

UNIT DESCRIPTION

This unit covers the competencies required to understand how internet communication and
browsing is done. It involves understanding fundamental concepts of the internet, accessing the
internet, demonstrating the use of search engines and application of internet communication
tools.
ELEMENTS AND PERFORMANCE CRITERIA
 PERFORMANCE CRITERIA
ELEMENT (Bold and italicized terms are elaborated in the Range)

1.1 The internet terminologies are defined.

1. Understand fundamental
1.2 Application areas of the Internet are outlined.
concepts of internet.
1.3 Requirements of internet connectivity are
outlined.
1.4 Impacts of internet are outlined.
1.1 Web browsing applications are identified.
2. Access the internet
1.2 Common interface features of web browsers are
identified.
1.3 Navigation within a web page and across web site is
done.
1.4 Customization of web browser is done.
2.1 Common search engines are identified
2. Demonstrate using search
2.2 Effective search principles are outlined.
engines.
2.3 Downloading and uploading of files is done
3.1 Communication tools are identified.
3. Apply internet
3.2 User accounts are created and customized.
communication tools.
3.3 Effective application of communication tools is
demonstrated.
3.4 Appropriate netiquette principles are applied when
communicating.
3.5 Necessary privacy principles are applied when
communicating.

RANGE

Variable Range

 Google chrome
3. Web browsing
 Firefox
applications May include
 internet explorer
but is not limited to:
 opera
 Home button
1. Common interface
 Back and forward button
features may include but
 Refresh button
is not limited to:
 Variable Range

 Address bar
 Bookmarks
 History.
 Google
4. Search engines ay include
 Yahoo
but is not limited to:
 MSN (Microsoft software network)
 Bing
 Ask.com
 Key words
5. Search principles ay
 Using Boolean
include but is not limited
 Using quotes
to:
 Email
6. Communication tools ay
 Instant messaging
include but is not limited
 Blocks
to:
 VoIP
 Social networks
 SMS
 Privacy
7. Netiquette principles ay
 Best practices
include but is not limited
to:
 Limiting profile
8. Necessary privacy
 Disabling password memory
principles ay include but is
 Avoiding social engineering
not limited to:
 Avoiding pharming and phishing
 Safe Wi-Fi connectivity
 Strong passwords

EVIDENCE GUIDE
This provides advice on assessment and must be read in conjunction with the performance
criteria, required skills and understanding and range.

1 Critical Aspects Assessment requires evidence that the candidate:

of Competency 1.1 Outlined fundamental concepts of internet connectivity.
1.2 Used a web browser to navigate the web and customized
 access settings.
1.3 Retrieved desired information using a search engine.
1.4 Used and customized various communication tool as per the
need
1.5 Applied appropriate netiquette and privacy principles when
communicating.

2 Resource Resources the same as that of workplace are advised to be applied

Implications Including computer with internet connectivity, printer, connection
devices (router, modem)

3 Methods of Competency may be assessed through:

Assessment  Oral questioning
 Practical test
 Written test
4 Context of Competency may be assessed individually in the actual
Assessment workplace or through simulated work environment

5 Guidance Holistic assessment with other units relevant to the industry

information for sector, workplace and job role is recommended.
assessment