AMITY INTERNATIONAL SCHOOL, NOIDA

DIRECTING
MCQ’S
1. Identify the style of leadership in which the superior uses file forces from within the
groups in order to establish control.
(a) Autocratic leadership
(b) Democratic leadership
(c) Laissez-faire leadership
(d) Authoritarian leadership
2. On the successful completion of two years in a company, Harsh received a letter
confirming his job as a permanent employee. Identify the need of Harsh being fulfilled as per
Maslow’s Need Hierarchy Theory.
(a) Esteem Needs
(b) Security Needs
(c) Self Actualisation Needs
(d) Basic Physiological Needs
3. Which of the following ways help in improving communication effectiveness?
(a) Ensuring proper feedback
(b) Being a good listener
(c) Ensuring follow up patience
(d) All of the above
4. Identify the correct sequence of steps involved in the motivation process.
(a) Tension, drives, search behaviour, unsatisfied need, satisfying behaviour, reduction of
tension
(b) Unsatisfied need, tension, drives, search behaviour, satisfied behaviour, reduction of
tension
(c) Drives, search behaviour, unsatisfied need, tension, satisfying behaviour, reduction of
tension
(d) Search behaviour, reduction of tension, unsatisfied need, tension, drives, satisfied
behaviour
5. Which of the following is not a type of communication barrier?
(a) Semantic barriers
(b) Psychological barriers
(c) Rational barriers
(d) Organisational barriers
6. Lateral communication takes place from _______.
(a) First to the second division of the same organisation
(b) Superior to subordinate
(c) Subordinate to superior
(d) All of the above
7. Downward communications refer to the flow of communication from _____.
(a) One departmental manager to another
(b) Superior to subordinate
(c) Subordinate to superior
(d) All of the above
8. Identify the correct sequence of steps involved in the communication process.
(a) Sender, Message, Encoding, Media, Decoding, Feedback, Receiver
(b) Sender, Decoding, Receiver, Feedback, Message, Encoding, Media
(c) Sender, Message, Encoding, Media, Decoding, Receiver, Feedback
(d) Sender, Media, Decoding, Receiver, Message, Encoding, Feedback
9. Which of the following is not a feature of leadership?
(a) It shows the ability of an individual to influence others
(b) It leads to the achievement of organisational goals
(c) Leadership is a one-time process
(d) It leads to the desired change in the organisation
10. _____ is the process of influencing the behaviour of people by making them strive
voluntarily towards the achievement of organisational goals.
(a) Supervision
(b) Communication
(c) Leadership
(d) Motivation
11. Which of the following is not an example of a financial incentive?
(a) Perquisites
(b) Job Enrichment
(c) Profit Sharing
(d) Co-partnership
12. Which of the following is not an example of a non-financial incentive?
(a) Career Advancement Opportunity
(b) Perquisites
(c) Status
(d) Organisational Climate
13. Which of the following is not an assumption of Maslow’s theory?
(a) People’s behaviour is not based on their needs
(b) Satisfaction of such needs influences their behaviour
(c) A satisfied need can no longer motivate a person; only the next higher level need can
motivate him
(d) A person moves to the next higher level of the hierarchy only when the lower need is
satisfied
14. These needs are most basic in the hierarchy of motivation theory and correspond to
primary needs.
(a) Self Actualisation Needs
(b) Basic Physiological Needs
(c) Security Needs
(d) Belonging Needs
15. While other functions prepare a setting for action, name the function that initiates the
action in the organisation.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing
16. Which of the following is not a characteristic of directing?
(a) Directing initiate action
(b) It is a continuous process
(c) Flows from top to bottom
(d) Ensuring order & discipline
17. Which of the following is the elements of directing?
(a) Supervision
(b) Motivation
(c) Leadership
(d) All of the above
18. _______ is the process of guiding the efforts of employees to accomplish the
desired goal.
(a) Supervision
(b) Directing
(c) Controlling
(d) Motivating
19. Which of the following is not a non-financial incentive?
(a) Status
(b) Job enrichment
(c) Bonus
(d) Employee progress
20. Which of the following is not a feature of motivation?
(a) It is an integral feeling
(b) Reduces absenteeism
 (c) Complex process
(d) Can be positive or negative
21. ________ is an example of esteem needs:-
(a) Status
(b) Self-fulfillment
(c) Hunger
(d) Pension
22. __________ is the process of influencing the behaviour of people making them
strive voluntarily towards achievement of goals
(a) Motivation
(b) Communication
(c) Leadership
(d) Directing
23. Informal communication is also called:-
(a) Wheel communication
(b) Grapevine
(c) Verbal
(d) Visual
24. Basic Physiological Needs are concerned with ____________.
(a) Shelter
(b) Hunger
(c) Thirst
(d) All of These
25. Which of the following statements is true about directing?
(a) Directing is necessary at planning stage.
(b) Directing is needed at every level of management in each department.
(c) Directing is initiated at lower level of management.
(d) Directing is the least important function of management.
26. Rakesh is working under his superior Neeraj. He always communicates useful ideas and
suggestions to his superior regarding reduction of cost, improvement in the product, etc.
Neeraj implements his suggestions and has always found favorable results, but he never
appreciates Rakesh for his suggestions. Now Rakesh decided not to communicate any
suggestion or idea to Neeraj. Identify the communication barrier.
(a)Semantic barriers
(b) Personal Barriers
(c)Organizational barriers
(d) psychological barriers
27. Which of the following Maslow’s needs refer to affection, sense of belongingness,
acceptance and friendship?
(a) Esteem Needs
(b) Self-Actualisation Needs
(c) Affiliation/Belonging Needs
(d) Safety/Security Needs
28. Leadership is:
 (a) Influencing the behavior of others
(b) Maintain bad interpersonal relationship
(c) Influence employees to involuntarily
(d) Helps in planning
29. ......................... is the process of converting encoded symbols of the sender.
(a) Encoding
(b) Decoding
(c) Media
(d) All of these
30. Which of the following is the appropriate order of hierarchy of needs according to
Abraham Maslow?
(a) Safety Needs → Physiological needs → Affiliation needs → Esteem Needs →
Self Actualization needs
(b) Physiological needs → Safety Needs → Affiliation needs → Esteem Needs →
Self Actualization needs
(c) Affiliation needs → Safety Needs → Psychological needs → Esteem Needs →
Self Actualization needs
(d) Physiological needs → Safety Needs → Esteem Needs → Affiliation needs →
Self Actualization needs
31. Assertion (A): Motivation is the technique used to motivate people in an organisation.
Reason (R): Negative motivation provides rewards like increase in pay, promotion,
recognition, etc.
In the following questions, a statement of Assertion (A) is followed by a statement of
Reason (R). Mark the correct choice as:
(a) Both (A) and (R) are true, and (R) is the correct explanation of (A).
(b) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(c) (A) is true, but (R) is false.
(d) (A) is false, but (R) is true.
32. Assertion (A): Directing is a key managerial function.
Reason (R): Directing is a continuous activity.
In the following questions, a statement of Assertion (A) is followed by a statement of
Reason (R). Mark the correct choice as:
(a) Both (A) and (R) are true, and (R) is the correct explanation of (A).
(b) Both (A) and (R) are true, but (R) is not the correct explanation of (A).
(c) (A) is true, but (R) is false.
(d) (A) is false, but (R) is true.
33. Obedience of order and discipline is found in
(a) Autocratic leadership
(b) Democratic leadership
(c) Free rein leadership
(d) Paternalistic leadership
34. Alok is view supervisor of Ram, Rahim and Khan. He consults all his subordinates
while framing work schedules, they provide suggestions and Alok consider such
suggestions if they are productive. Which leadership style is followed by Alok?
(a) Democratic style
(b)Autocratic style
(c)Free rein style
(d)none of the above
35. What is the effect of motivation on all the employees of an organisation?
(a) Invariable
 (b) Same
(c) Variable
(d) Uniform
36. Which of the following Maslow’s needs include factors such as self-respect, autonomy
status, recognition and attention?
(a) Esteem Needs
(b) Self-Actualisation Needs
(c) Affiliation/Belonging Needs
(d) Safety/Security Needs
37. Which of the following is a financial incentive?
(a) Productivity linked wage incentive
(b) Organisational climate
(c) Status
(d) Job Enrichment
38. Directing is initiated at................. level of management.
(a) Lower
(b) Middle
(c) Top
(d) All of these
39. The process of giving instructions and guiding people to doing work is known as-
(a) Staffing
(b) Controlling
(c) Directing
(d) Coordination

40. Directing is a ___________ function-

(a) Managerial
(b) Voluntary
(c) Short-term process
(d) Long-term process
41. A manager directing his immediate subordinate and taking instructions from his
immediate boss is an example of which characteristic of directing-
(a) Directing flows from top to bottom
(b) Directing in a continuous process
(c) Directing initiates action
(d) Both b and c
42. Sakshi, the departmental head of her company, makes the decision to increase the
department’s performance. She decides to provide her employees some monetary and non-
monetary incentives. She is confident that these incentives will meet their requirements. As a
result, they will be motivated to take action on their own. Identify the element of directing
used in the above case-
(a) Leadership
(b) Motivation
(c) Supervision
(d) Leadership
43. Arsh and Neil are debating a point concerning directing. They claim that without this
factor, no organization or individuals will be able to reach a shared understanding. This factor
necessitates work on both sides and takes up 89 percent of a manager’s time. Identify the
element of directing used in this case-
(a) Motivation
(b) Leadership
(c) Communication
(d) Supervision
44. A manager working in an organisation came to know about the changing behavior
pattern of the employees in the organisation. The employees were not willing to work to their
potential and were getting lazy in terms of completing the tasks given to them. The manager
thought to make some changes in their working pattern and decided to stop the increments of
the employees. Which element did he use by doing this-
(a) Positive Motivation
(b) Negative motivation
(c) Communicating
(d) Leadership
45. Rani has an urge or desire for possessing a scooty, comfortable house and reputation in
society. This is an example of-
(a) Motivation is a complex process
(b) Motivation is internal
(c) Motivation can be negative or positive
(d) Produces goal-directed behaviour
46. Which among the following statement does not stand true for Motivation-
(a) Motivation helps reduce absenteeism in the organization
(b) Motivation helps managers to introduce changes smoothly without much resistance from
the employees
(c) Motivation helps save costs and retain talented people in the organization
(d) Motivation changes positive attitude of employees to negative attitude and actions
47. Abraham Maslow introduced the Maslow’s need hierarchy theory of motivation exists of
____ needs-
(a) Five
(b) Two
(c) Seven
(d) Four
48. Stability of income is an example of –
(a) Belonging needs
(b) Security needs
(c) Esteem needs
(d) Self-actualisation needs
49. From the below-given statements choose the statement which does not stand true in
accordance with Maslow’s need hierarchy theory-
(a) People’s behavior is based upon their needs and satisfaction of such needs influences their
behavior
(b) A satisfied need no longer motivates a person
(c) A person moves to the lower level in the hierarchy from a higher level when his need is
satisfied
(d) Hierarchy starts from basic needs to other higher-level needs
50. Akhil & Co. Is a well-known company dealing in raw materials for manufacturing of
goods from textile industries and has a large client base located all over India. The company
provides its employees with incentives in order to motivate them so that productivity is
increased along with the earnings. For the month of March, the company announced that the
employees will be getting incentives based on their increase in productivity at the end of the
financial year. From the above case identify the type of incentive and the incentive that the
company will be providing to its employees at the end of this financial year-
(a) Non-financial incentive, status
(b) Financial incentive, bonus
(c) Non-financial incentive, profit sharing
(d) Financial incentive, productivity linked wage
51. Viraj is employed by a company. He has been a member of the organization for the past
17 years. Despite his finest performance in the organization throughout the years, he was
unable to reach the position of vice president. Identify the Maslow needs that apply to the
following organizational setups.
(a) Safety need
(b) Esteem need
(c) Affiliation need
(d) Basic psychological needs
52. A corporation has granted its staff more liberty while also assuring them of more
accountability. They will also be part of the organization’s decision-making process.
Employees now believe that their work is really vital to them. This mood has a positive effect
in that it encourages individuals to use their abilities and talents to a greater extent, which
benefits the company. In the following scenario, identify the non-monetary incentives.
(a) Employee participation
(b) Employee empowerment
(c) Job enrichment
(d) Career advancement opportunity
53. Ashish works as a marketing manager for a company that makes foodstuff goods such as
chips, biscuits, and namkeens. On a daily basis, he deals with a significant number of sales
executives. He offers his subordinates a lot of freedom in order for them to come up with
their own goals and strategies for achieving them. He only encourages them and supplies
them with the information they require to perform the task at hand. Ashish believes that
power should only be used if it is absolutely necessary to get things done through his
subordinates. Determine Ashish’s leadership style in the scenario above.
(a) Laissez-faire
(b) Democratic
(c) Authoritative
(d) Autocratic
54. Anju is making gestures as if he wants to communicate with Raghav. What is Anju’s
objective in doing that? Identify the communication feature that is highlighted in the example
above.
(a) Decoding
(b) Encoding
(c) Media
(d) Noise
55. Yoginder began his career at a multinational corporation. He was really dedicated to his
work. When he communicated with his subordinates, though, they were unable to understand
him. The cause of this issue was that he was unaware of the concept he was trying to express
to his subordinates. This issue was occurring on a daily basis. He received an order from his
boss to fly to Pune for a project meeting one day. There, he began to present his concept to
others, but the Pune team wanted to go over several points with him. Listening was less
important to him than speaking. This resulted in the meeting’s failure, which was crucial.
Yoginder was depressed as he returned to his hometown. He forgot to study the instructions
he had provided to his employees concerning a highly important program to be held in his
hometown in his hopelessness. Clearly, Yoginder is having issues with communication
effectiveness.
What steps would you recommend to Yoginder to help him improve his communication
skills?
(a) Before communicating, Yoginder needs to clarify his thoughts.
(b) Yoginder should not discuss his ideas with others as it would lead to confusion
(c) Trying follow-ups
(d) Both a and c
56. In a cloth manufacturing company, there was a strike. The employees were demanding a
few things that the management knew they would never agree to. Radhika, an MBA graduate
from a prestigious university, was given the task of negotiating with the workers on behalf of
the top management. Radhika’s ideas were communicated to the workers, but they were not
understood since her language was too complicated, and many of the phrases she used were
only understood by graduates. The majority of the laborers had barely completed fifth grade.
What is one thing you would advise her to do to improve her communication skills?
(a) She should make an effort to follow up on communications.
(b) She should communicate in accordance with the receiver’s requirements.
(c) She should provide useful and valuable information to her listeners.
(d) All of the above
57. These types of communications may be written or oral but are generally recorded in the
official files-
(a) Formal communication
(b) Vertical communication
(c) Informal communication
(d) Lateral communication
59. A production manager contacting the division manager to discuss schedule of the product
delivery and quality is an example of-
(a) Lateral communication
(b) Upward communication
(c) Formal communication
(d) Both a and c
60. ________ communication is also called grapevine communication.
(a) Written
(b) Oral
(c) Formal
(d) Informal