GROUP

PROJECT
Presented by: Group 9
 OUR TEAM
Bongcales, Reymark
Reyes, Marc Adrian
Galve, Elizabeth April
Soriano, Angelica
 INTRODUCTION
Quality
the standard of something as measured against other things of a
similar kind; the degree of excellence of something.
Quality refers to a set of characteristics expected from products
or services. It is a combination of various factors such as design,
performance, reliability, safety, efficiency, effectiveness,
economy and timeliness. In other words, quality means
conformance with specific standards. It also implies a measure
of how well a product or service meets its purpose.
six different perspective
1.Transcendental Perspective: This viewpoint regards quality as an innate,
subjective experience that is impossible to objectively define. Something is deemed
"high quality" if it conveys a sense of excellence or superiority. This viewpoint
frequently relies on personal preference, intuition, and individual judgment.
2.Product-Based Perspective: This viewpoint emphasizes measurable qualities of a
product or service that contribute to its quality. These attributes may include
features, performance, dependability, durability, attractiveness, and adherence to
requirements. This viewpoint emphasizes quantifiable metrics and objective
norms.
3.The user-centered approach defines quality based on consumer happiness and
perception. It considers usability, functionality, value for money, and overall
experience. User reviews, comments, and market share can all be used to assess
quality from this angle.
 4. Manufacturing-Based Perspective: This viewpoint emphasizes the processes and
systems utilized to create a product or service. It focuses on quality control
procedures, fault prevention, and continual improvement. Compliance with
protocols, efficient resource utilization, and waste minimization are all important
considerations.
5. The value-based perspective defines quality as achieving customer wants and
expectations at a reasonable cost. It evaluates the total value proposition, which
includes pricing, performance, and features. This viewpoint emphasizes achieving
a balance between quality and price.
6. The system-based perspective analyzes quality in the context of a wider system.
It examines the interdependence of various components and how they affect
overall system performance and reliability. This viewpoint emphasizes the
significance of integration, collaboration, and overall optimization.
Quality management has evolved over time, driven by changing customer
needs and technological advancements. Here's a brief look at its history:
Early Beginnings (19th Century):
- Industrial Revolution: Mass production led to the need for consistent
product quality.
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- Frederick Winslow Taylor: Introduced scientific management principles,
including quality control through inspection.
Early 20th Century:
- Walter A. Shewhart: Developed statistical process control (SPC), a system
for monitoring and improving production processes.
- W. Edwards Deming: Advocated for a customer-centric approach to
quality, emphasizing continuous improvement and reducing variation.
Mid-to-Late 20th Century:
- Japanese Quality Movement: Japanese companies embraced quality management
principles, achieving significant improvements in product quality and market share.
- Total Quality Management (TQM): Emphasized a holistic approach to quality,
involving all employees and focusing on customer satisfaction.
- Six Sigma: A data-driven methodology for reducing defects and improving
efficiency.
21st Century:
- Lean Manufacturing: Focuses on eliminating waste and streamlining processes to
improve efficiency and quality.
- Agile Development: Adaptable and iterative approach to software development,
prioritizing customer feedback and continuous improvement.
- Quality 4.0: Integration of digital technologies, such as artificial intelligence and big
data, into quality management systems.
Quality in manufacturing is continuously providing items that meet client expectations
and criteria. It's not only about making things perfect; it's also about making sure they
work reliably, are long-lasting, and fulfill safety regulations. Here's a simple
breakdown:
Key Elements:
- Conformance to Specifications: Products follow predefined design specifications,
dimensions, and materials. -
Performance: Products perform as expected under a variety of conditions and fulfill
performance requirements.
- Reliability: Products perform consistently and without failure over time.
- Durability: Products survive wear and tear while remaining functional for their
intended lifespan.
- Aesthetics: Products fulfill visual and aesthetic criteria, which increases consumer
happiness.
To achieve quality in manufacturing, implement inspection and
testing methods at each level of production to discover and address
faults.
- Quality assurance entails developing methods and systems to
prevent problems from arising in the first place.
- Continuous Improvement: Constantly looking for methods to
improve processes, minimize waste, and increase product quality.
- Employee Involvement: Encouraging employees at all levels to
contribute to quality improvement projects.
- Supplier Management: Ensuring that vendors deliver high-quality
materials and components.
Advantages of Quality in Manufacturing:
- Customer Satisfaction: Increases customer satisfaction
and loyalty. - Cost savings: Eliminates defects, lowers
rework, and decreases waste.
- Increased Efficiency: Streamlined procedures and
fewer faults boost production. - Improved Brand
Reputation: Increases trust and confidence in the brand.
- Competitive Advantage: Provides a competitive
advantage in the market by supplying superior products.
Quality in a service company means continually exceeding client
expectations. It is not enough to provide a satisfactory service; it is also
necessary to provide a positive and unforgettable experience. Here are
some important factors of quality in service organizations:
- Reliability: Providing the promised service accurately and
consistently.
- Responsiveness: Responding quickly and attentively to client demands
and requests.
- Assurance: Giving clients confidence by demonstrating competence,
understanding, and professionalism.
- Empathy: Understanding and caring about your customers' wants and
worries.
Strategies to Achieve Service Quality:
- Customer focus: Emphasize understanding and addressing
customer demands.
- Employee empowerment: Grant staff the autonomy to make
decisions that improve the customer experience.
- Process improvement: Simplify service delivery procedures to
boost efficiency and eliminate errors.
- Training and development: Invest in staff training to enhance
their skills and knowledge.
- input mechanisms: Regularly collect consumer input to discover
areas for improvement.
Quality in business support is offering efficient, dependable, and
customer-focused services that assist both internal and external clients
in achieving their objectives. It is about providing a seamless and good
experience for everyone who interacts with your support team.
- Efficiency: Support processes are streamlined and improved to
provide solutions promptly and efficiently.
- Reliability: Support services are consistently reliable, providing
correct information and resolving difficulties quickly.
- Customer Focus: The emphasis is on understanding and addressing
customers' needs, providing tailored solutions, and exceeding
expectations.
- Quality drives competitive advantage: When you regularly provide high-quality
products or services, you set yourself apart from competition. This can result in
customer loyalty, since satisfied customers are more likely to return and refer you.
- Premium pricing: You may often charge a greater price for products or services that
are viewed as higher quality.
- Lower costs: High quality frequently results in fewer faults, returns, and rework,
saving you money.
- Competitive advantage drives quality: To keep ahead of the competition, businesses
must constantly enhance their quality. To meet evolving client expectations, firms
must maintain high quality standards.
Innovating and differentiating: Introducing new features, technologies, or procedures
that improve quality can help you gain a competitive advantage.
- Staying ahead of industry benchmarks: Businesses must continually seek to
outperform industry best practices in terms of quality.
Personal values have a direct impact on the quality of the work we do and
how we connect with others.
-Values influence our decisions, priorities, and behaviors. If we respect
excellence, we will endeavor to generate high-quality results. If we
respect integrity, we will conduct our interactions in an honest and
straightforward manner.
- Our values influence how we view quality. Someone who values
efficiency may stress speed above perfection, whereas someone who loves
workmanship may emphasize precise detail.
- Values shape culture: When people share similar values, it fosters a
shared idea of quality within a team or company. This can result in more
consistent, high-quality production.
THANK
YOU