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Sushma S

Infosys offer letter

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28 views2 pages

Sushma S

Infosys offer letter

Uploaded by

kiru987kiru
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SUSHMA NS

ServiceNow Developer

+918310843319 [email protected] Bangaluru

https://www.linkedin.com/in/sushma-n-s-36a6251b7/

PROFESSIONAL SUMMARY

I have 3 years of professional Experience in various Services of ServiceNow tools like ITSM and HRSD .Data Migration
using Import set APIs, Agent Workspace configuration, Flow Designer, Workflow, Notifications,Portal, etc.

SKILLS

ITSM UI Policy Client Script Business Rules Transform Maps Import Set Service Portal

HTML CSS Java Script Flow Designer

EXPERIENCE

SENIOR SOFTWARE ENGINEER, Bangalore, Karnataka


Input Zero Technologies Pvt. Ltd., May 2023-Present

• Experience in Designing, Developing and Administering the ITSM, Service Portal and Reporting in ServiceNow.
• Good understanding of the core ITSM applications (Incident, Problem, Change, Service Request) within ServiceNow
• Develop and analyze functional requirements for systems implementations and convert the functional
requirements into ServiceNow technical design.
• Manages data with Tables, Import Sets, and Update Sets
• Integration with other instance by using REST API.
• Worked on Domain Separation in same instance.
• Created Scheduled Jobs to push the data on the weekly basis.
• Created reports and dashboards for the records as per the user requirement
• Handled incidents, service request in SLK and Adhani project.
• Configuring access controls to restrict access, catalog client scripts , business rules and UI Policies, UI actions, work-
flow etc. As per requirement.

SOFTWARE ENGINEER, Bangalore


Mantra Labs, July 2022-February 2023

• Gathered requirement from client on day to day call and developed the ITSM modules as per the client
requirement
• Worked on client script and assignment rule to auto-populate the field values on the incident form.
• Created widgets using HTML, CSS and client script.
• Worked on Email Notifications, Inbound Actions, triggered notifications using events.
• Configuring Groups, Approval Mapping, Categories, SLA, Escalation Matrix for catalog items
• Involving in Build, Unit Testing, Production Support Which involves the enhancement of existing functionality to
meet the business requirement with customization and configuration.

ASSOCIATE SOFTWARE ENGINEER, Bangalore


Torry Harris Business Solutions, September 2021-May 2022

• Develop and analyze functional requirements for systems implementations and convert the functional
requirements into ServiceNow technical design
• Worked on creating Catalog Items, variables, variable sets.
• Worked on client script, Script include and assignment rule to auto-populate the field values on the incident form
• Involved in the production support for all the ServiceNow Related issues.
• Created User administration – user access, roles, groups, profiles
.

EDUCATION

INFORMATION SCIENCE AND ENGINEERING, Shivamogga,Karnataka


Jawaharlal Nehru National College of Engineering, September 2020

AWARDS

• Aspire Award 2022- Mantra Labs

CERTIFICATIONS

• CSA(Certified System Adminstration ) • Micro-Certification - Integration Hub

• Micro-Certification - Service Portal • Micro-Certification - Flow Designer

• Micro-Certification - Automated Test Framework

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