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34 views11 pages

A6 Projects

Jahsbs sjs snss sjsns snd dnd ja se j bshs ssbsbs ddd dddddjwjwn

Uploaded by

mahawarronak2207
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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VIVEKANANDA GLOBAL

UNIVERSITY
CREATE A KNOWLEDGE BASE
ARTICLE/ INSTRUCTION FOR
CUSTOMER SUPPORT

PRESENTED BY:

RAHUL mahawar (23csa2bc023)


PRESENTATION OUTLINES:

1. INTRODUCTION
2. ISSUE 1- UNABLE TO CONNECT TO THE INTERNET
3. ISSUE 2- SLOW PERFORMANCE OR FREEZING
4. ISSUE 3- SOFTWARE/ APPLICATION
5. ISSUE 4- DEVICE NOT POWERING ON
6. CONCLUSION
7. CONTACT INFORMATION
8. REFRENCES
9. Q&A
INTRODUCTION:

Certainly! The purpose of this presentation is to provide an overview of our


company's latest product line and its features. Attendees can expect to learn
about the key benefits of the new products, how they address market needs,
and how they can enhance their operations.

ISSUE 1- UNABLE TO CONNECT TO THE INTERNET:


Issue:- Unable to connect to the internet.Troubleshooting
steps: 1. *Check physical connections:* - Ensure all cables
(Ethernet, modem, router) are securely plugged in. - If using
Wi-Fi, check if the Wi-Fi adapter is turned on and the correct
network is selected.
2. *Restart your devices:* - Reboot your computer, modem,
and router. Sometimes a simple restart can fix connectivity
issues.
3. *Check modem and router lights:* - Verify that the lights
on your modem and router indicate normal operation. If any
lights are off or flashing in an unusual pattern, consult the
device manual for troubleshooting steps.
4. *Test connection with another device:* - If possible, try connecting
another device (like a smartphone or tablet) to the same network to
see if the issue is with your computer or the network itself.
5. *Reset network settings:* - On Windows, try running the network
troubleshooter tool, which can automatically fix common connection
problems. - On Mac, reset the network settings by going to System
Preferences > Network > Advanced > TCP/IP > Renew DHCP Lease. -
On mobile devices, go to Settings > General Management (or similar) >
Reset > Reset Network Settings.
6. *Check for software updates:* - Ensure your operating system and
network drivers are up-to-date. Sometimes outdated software can
cause connectivity issues.
7. *Check firewall and antivirus settings:* - Temporarily disable
firewall and antivirus software to see if they are blocking the
connection. If disabling them resolves the issue, adjust the settings
accordingly to allow internet access.
8. *Contact your ISP (Internet Service Provider):* - If none of the
above steps work, there may be an issue with your ISP. Contact them
to verify if there are any service outages in your area or if there are any
account-related issues.
9. *Consider hardware issues:* - If you've tried everything and still
can't connect, there may be a hardware problem with your modem,
router, or network adapter. Consider seeking professional assistance
or replacing the hardware if necessary
ISSUE 2- SLOW PERFORMANCE OR FREEZING

1. Check for background processes using Task Manager.


2. Close unnecessary programs and browser tabs.
3. Restart your device.
4. Update operating system and drivers.
5. Scan for malware with antivirus software.
6. Ensure you have enough free disk space.
7. Disable unnecessary startup programs.
8. Adjust power settings for better performance.
9. Clean up temporary files using disk cleanup tools.
10. Consider hardware upgrades if necessary.
ISSUE 3- SOFTWARE/ APPLICATION
1. Check for Updates: Ensure the software is up to date.
2. Restart the Software/Application: Close and reopen the program.
3. Restart the Device: Reboot your computer or mobile device.
4. Check for Compatibility: Verify OS compatibility and system requirements.
5. Disable Third-Party Plugins: Turn off conflicting plugins.
6. Clear Cache: Remove cached and temporary files.
7. Run in Compatibility Mode: Adjust compatibility settings.
8. Check for Corrupted Files: Reinstall the software.
9. Update Device Drivers: Install latest drivers from manufacturer.
10. Monitor System Resources: Check resource usage with Task Manager or
Activity Monitor.
11. Contact Support: Reach out to software/application support if issue
persists.
ISSUE 4- DEVICE NOT POWERING ON

Troubleshooting Steps:
1. Check Power Source: Ensure device is properly plugged in.
2. Inspect Power Cable: Look for damage and secure connection.
3. Try Different Outlet: Test with another power outlet.
4. Test with Another Device: Use cable with another device.
5. Reset or Replace Battery: If applicable, reset or replace battery.
6. Check for Overheating: Ensure device isn't overheating.
7. Look for Physical Damage: Inspect device for damage.
8. Consult Manufacturer: Contact manufacturer for assistance or
repair services.
CONCLUSION

In summary, the troubleshooting guide provides step-by-


step solutions to common issues users may encounter.
However, if the problem persists despite following the
guide, we encourage users to reach out to our dedicated
customer support team for further assistance. Thank you
for your time and patience.

CONTACT INFORMATION
here's the contact information for our customer support:Phone
number: +1-800-555-1234Email: [email protected]:
www.example.com/support
REFRENCES
: Erwin, Mary Anne and Scharf, Emily, "Creating a Leaner, Meaner
Database Collection to Leverage Instruction" (2013). LOEX Conference
Proceedings 2011. 18.https://commons.emich.edu/loexconf2011/18
Download47 DOWNLOADSSince January 05, 2015PLUMX
METRICSINCLUDED INLibrary and Information Science CommonsSHARE:
http//en.wikibooks.org/wiki/Computer_Science_Artificial _Intelligence
http//www.howstuffworks.com/arificialintelligence 2. http//www.google.
co.in 3. http//www.library.thinkquest.org 4. https//www.javatpoint.com/
application-of-ai 5. https//www.educba.com/artificial-intelligence-
techniques/
Q&A

THANK
YOU

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