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NAM Collections Factsheet

nam collections factsheet

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lostphone1229
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39 views5 pages

NAM Collections Factsheet

nam collections factsheet

Uploaded by

lostphone1229
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Temenos

Collections
Temenos Collections is
the industry’s leading
full featured collection
management system
and is the right fit
for any financial
institution interested in
reducing delinquency,
improving efficiency of
collection efforts, and
streamlining specialty
processes.
Increase visibility and
understanding of the account
holder relationship
• Person-centric, 360-degree view of the consumer
and their accounts.
• Single location for accessing important account
detail, related accounts and any specialty
process cases.
• Use one workflow to manage multiple accounts.
• Configure unique account-specific workspace.

Create an environment that


supports the way you work
• Efficiently display important person summary
information.
• Control access to screens or workflows based on
user or group security.
• Configure fields, field attributes and panels based
on account type.
• Drive consistent action throughout the collection
process using a powerful workflow engine.

Deliver the right information


to the right person at the
right time
• Assign and work accounts in priority order
using queues.
• Refresh queues anytime, automatically, and
quickly, with no disruption to collection staff.
• Present messages and scripted talking points
throughout the collection process to ensure
complete and consistent communication.
• Create queues using any account holder or account
data.

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Independently manage your collection
process – No longer rely on it!

• Easily build queues, views, reports, and letters with


unprecedented control.
• Create unlimited custom and calculated fields and use
unstructured or structured data collection.
• Customize and run exports required to populate and support
external systems.
• Define user permissions for individuals or groups.
• Create dashboards for individuals, groups, or a combination.

Standardize external communication

• Consolidate the distribution of letters or emails sent per household


using multi-account workflow functionality.
• Evolve your communication strategy by utilizing batch and real-time
text messaging.
• Standardize letter templates using Microsoft Word, and leverage mail
merge technology to automate field population and letter generation.
• Store complete history of letter, email, and text communication.
• Send communications as additional reminders to account holders
who need to make payments.

Improve efficiency across collection


processes
• Consolidate, standardize, and manage the numerous processes
associated with collections in the most efficient and timely
manner possible.
• Navigate quickly through workflows using step-by-step processing.
• Collect on all loans, shares, and accounts in a single location.

3
Handle all specialty Visualize and manage
processes or cases within a key information
single system
• Create state-of-the-art case management • Empower business users to create and maintain
processes for REO, bankruptcy, foreclosure, reports through intuitive report editing tools.
repossession, fraud, TDR, legal and more! • Easily present management with portfolio
• Ensure consistent processes using tools such as information through graphs and charts by using
tasks, workflows, screens and more. Microsoft SQL Server Reporting Services.
• Automatically assign business tasks which • Schedule and deliver real-time reports right to
reflect your institution’s operating policies. your inbox.
• Track activity and gain visibility into case progress • Automate reports across the enterprise and
during every stage. control security by user or group.
• Access cases through a variety of mediums • Use dashboards to measure and track
including queues, dashboards, screens and more. collector performance.
• Track actual results against your key performance
indicators in a single location.

Enhance collections strategy Integration


with automation
• Present aggregates or ratios using any account and Temenos is a leader in providing connected
account holder data such as number of accounts technology to the financial industry. Leveraging
delinquent or total available balances. integration with best-of-breed providers, Temenos
• Automatically display important messages to a connects key services with innovative software
user after evaluating information regarding the creating the optimal work environment. Power your
person or their account(s). business through integration with services such as
• Use rules in workflows to automate decisions, insurance providers, skip tracing, bankruptcy tracking,
set the value of another field and capture payment processing, loss mitigation, and more!
key information.
• Enhance queuing options by evaluating • The open API also eliminates barriers for Financial
person level fields or compare data across Institutions seeking to further connect and extend
multiple accounts. the functionality of the system.

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temenos.com

More information
To learn more about Temenos Collections and other
cutting-edge software solutions for financial institutions,
visit: temenos.com

About Temenos
Temenos (SIX: TEMN) is the world’s leading open platform for composable
banking, creating opportunities for over 1.2 billion people around the world
every day. We serve 3000 banks from the largest to challengers and
community banks in 150+ countries by helping them build new banking
services and state-of-the-art customer experiences. The Temenos open
platform helps our top-performing clients achieve return on equity three
times the industry average and cost-to-income ratios half the industry
average.

For more information, visit www.temenos.com

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