CT026-3-1 System Analysis and Design Page 1 of 7

ASIA PACIFIC UNIVERSITY OF TECHNOLOGY & INNOVATION

Systems Analysis and Design (CT026-3-1)
Date Assigned :
Due Date :

INTRODUCTION
For this project, you will be required to put into practice the tasks associated with the Systems Analysis
and Design module.
You are required to do this assignment in a group, each comprising of 5-6 members. Choose only
ONE (1) from two (2) case studies given in this paper. You are required to plan, analyse, and design
an Information System (IS) for the chosen case study.

Part-A is a ‘Group Component’, to be completed in a collaborative manner.

Part-B is an ‘Individual Component’, to be completed by each member of the group respectively.

Individual members of the group must realise their responsibility to their peers and behave
professionally.

OBJECTIVES
The objectives of this assignment are to:
1. Provide knowledge of the basic techniques of systems analysis and design.
2. Provide students with an understanding of the roles and responsibilities of system analysts and
project managers within each phase of the systems development lifecycle (SDLC).
3. Introduce the various stages and activities involved in developing a system using through systems
development lifecycle (SDLC).
4. Provide students with relevant skills on the application of tools and techniques in planning and
gathering information.
5. Provide the knowledge of how input, output, and interface design will determine whether the system
will be accepted by the user or not.
6. Instil the importance of teamwork and good management skills.

LEARNING OUTCOMES
1. Develop a prototype using the stages of SDLC for a given case study. (C3, PLO2)
2. Report by documenting the system analysis and solution design for the prototype (A3, PLO5)

ASSESSMENT
This assignment contributes to 70% of the module assessment

Choose only ONE (1) from two (2) case studies below:

Level 1 Asia Pacific University of Technology and Innovation 072024

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Case Study 1: Original Kayak Adventures (OKA)

Original Kayak Adventures (OKA) offers guided eco-tours and kayak rentals along the Melaka River.
The owners, John and Debbie Caputo, who are kayak enthusiasts and amateur naturalists, founded OBA
two years ago. The Caputos spent many weekends and vacations exploring the Melaka’s numerous
creeks and tributaries.
OKA advertises its business on its social media platforms. Customers say that the platforms are
attractive and informative, but the Caputos are not sure of their effectiveness in attracting new business.
At this time, no other kayak rental firms operate nearby OKA’s location.
So far, the Caputos’ plan is working out well. OKA rents space at a nearby marina, where Debbie runs
the office and operates her business. She also handles rentals when John is giving lessons or busy with a
tour group. On summer weekends and holidays, Janet Jacobs, a local college student, handles telephone
inquiries and reservations.
OKA’s inventory includes 10 rental kayaks of various types, eight car-top carriers, and a large
assortment of accessories and safety equipment. Based on customer requests, Debbie is considering
adding a selection of books and videos about kayaking and ecotourism.
OKA has three main business segments: rentals, instruction, and guided tours. Most customers make
reservations for scheduled tours, but sometimes space is available for last-minute customers. Kayak
rentals are split evenly between reservations and walk-in customers. Reservations are entered in a loose-
leaf binder, with separate tabs for each business activity. Debbie also created a Microsoft Access
database to record reservations. When she has time, she enters the reservation date, the reservation
details and kayak type, and the customer information into a table, which is sorted by reservation date.
Each day, she prints a reservation list. For quick reference, Debbie also displays kayak availability on a
wall-mounted board with color-coded magnets that show the available or reserved status of each rental
kayak. In addition to the database, Debbie uses an inexpensive accounting package to keep OKA’s
books.
Although the OKA database handles the basic information, the Caputos have noticed some drawbacks.
For example, reservations for guided tours or instruction sessions sometimes conflict with John’s or
Debbie’s availability. The Caputos also would like to get more information about rental patterns,
customer profiles, advertising effectiveness, and future business opportunities. John and Debbie have
talked about updating the system, but they have been too busy to do so. Thus, the Caputos have
approached you to plan, analyse, design, and develop a prototype for OBA. They have allocated RM
60,000 for the project and the estimated timeline is four (4) months.

*Note: You are not only limited to the above requirements. Any other relevant functions/requirements to
ease the process of managing the Original Kayak Adventures (OKA) operations can be added if you
think they are viable.

Level 1 Asia Pacific University of Technology and Innovation 072024

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Case Study 2: Travel Safe International (TSI)

Travel Safe International (TSI) is one of the leading companies in the business of providing global
distribution systems regarding selling tickets for multiple airlines. Its head office is located in Kuala
Lumpur. Passengers can be booked in one of four classes – First, Business, Premium Economy, and
Economy. One-way, Round-trip, and Multi-city options are available for flight booking. Multiple types
of meal options are available for different flights. Duration of the flight decides about serving
refreshment, single meal, or multi meal. Special services, such as child-care are provided for children
aged between 2 to 11 years by offering special meals. Fare would be based on different age categories
for passengers as mentioned below.
 Infant (Ages: under 2)
 Child (Ages: 2-11)
 Youth (Ages: 12-17)
 Adult (Ages: 18-64)
 Senior (Ages: 65 or over)
Fare for an infant depends on whether the infant is “in lap” or “in seat”. In the case of traveling with an
infant in a lap, the airlines will charge between 10-15% of the adult fare whereas traveling with an infant
in a seat, the airlines will charge the child fare. Some airlines have a maximum of 4 travelers per
booking. Most of the airlines restrict that a child aged up to 17 cannot travel alone but some of the
airlines offer unaccompanied minor service for children from 5 to 17 years of age to ensure that child is
boarded onto the aircraft. The service is mandatory for all unaccompanied children and is subject to
extra cost. Unaccompanied minor service is not required for children ages 17 and younger when they are
traveling with a parent or with an adult 18 years of age or older. Every two children who are traveling
together will be assessed a single fee in each direction. Wheelchair service is also provided by some
airlines. General constraints and rules applicable for flight reservation are being followed including but
not limited to baggage limit. Cancellations and ticket changes may be done with some additional
charges subject to the validity of the ticket. Regarding ticket changes, if travel has started then the ticket
must be reissued and all travel must be completed within one year of the original start date. If travel has
not started, then the ticket must be reissued and travel must begin within one year of the new travel start
date. If a traveler cancels or changes its itinerary less than four hours before its scheduled flight, it will
lose the entire ticket value. On the other hand, for management purposes, staff have to prepare weekly
and monthly sales reports on the number of flights tickets sold, profit, etc.
The TSI owners have approached you to plan, analyse, design, and develop a prototype for their
business that should be able to handle flight reservations, flight cancellations & rescheduling, company
reports. They have allocated RM 60,000 for the project and the estimated timeline is four (4) months.

*Note: You are not only limited to the above requirements. Any other relevant functions/requirements to
ease the process of managing the Travel Safe International (TSI) operations can be added if you think
they are viable.

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SUGGESTED REPORT FORMAT:

Both case studies have explained the manual procedures and several problems that faced in managing
the daily tasks in the organisations. You are required to study more on the problem statements and
propose a solution for the selected case study. You are required to plan, analyse and design an
Information System (IS) for the chosen case study. This project is a group effort and should be treated as
though you are proposing a system. You are required to establish an identity for your group; the group
will be referred to as a "Company" after this.
The following is a suggested minimum report format. It is recommended that your report contain at least
the following:

Table of Contents

The table of contents should have the topic title and reference page number attached to each topic.

PART- A – GROUP COMPONENT (70%)

1) Introduction
a) Include the introduction of your company (Name, Logo, Vision, and Mission & Motto). Include
any assumptions made.
b) Overview of the present operational process (with the aid of a diagram as indicated in the case
study). Include any assumptions made.

2) Problems Identification and Proposed Solutions

a) Identify the problems in the existing systems including the cause and the effects.
b) Explain the recommended solutions for each problem as part of your new proposed system.
c) Identify the aim and objectives of the project.

3) Project Planning
a) Using SDLC as a system development framework, identify and briefly explain the task and
activities engaged in the project.
b) Create a Gantt chart showing your project scheduling including the Project Management table
for task dependancies.
c) Include a ‘Workload Matrix’, showing the percentage of each member’s contributions.

Level 1 Asia Pacific University of Technology and Innovation 072024

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4) Feasibility Study
Prepare a Feasibility Report which consists of.
a) Operational, Technical, Economical, and Schedule Feasibility.
b) Use the PIECES framework to conduct the Operational feasibility of the system.
c) Provide the Cost-Benefit Analysis table for the Economic Feasibility.

5) System Analysis
From the findings of your ‘Requirement Gathering’ (Individual Component), create a list of
Requirements as part of the System Requirement Specification (including functional and non-
functional requirements) for the new system.

6) Design Diagram
Show the processes and data engaged in the system through these diagrams.
a) Illustrate your recommended solution using a System Context Diagram (SCD).
b) Based on your SRS and other inputs, create a detailed DFD Level-0 for the proposed system.
Include all possible entities, process, data store and data flow in the diagram.
c) Entity Relationship Diagram (ERD)

7) Interface Design
a) Design a prototype (website or mobile application) for the proposed system using latest design
tools. In addition to standard functions and features, your design should include the main
solutions that you have proposed in your report.
You are required to create a prototype focusing mainly on user interaction interface. You are
not required to include back-end development/components such as application codes and
database.
b) Discuss the concepts and principles that you have considered/applied to designing the prototype
for your system, including input and output interface designs.

PART-B – INDIVIDUAL COMPONENT (30%)

8) Requirement Gathering
a) For the initial stage of the project, identify method(s) of information gathering (investigation or
requirement gathering) that you would use for this system. Discuss the benefits and setbacks
method chosen.
You are advised to use different methods among every two members.

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b) Demonstrate the conduct of the investigation method including how it will be carried out, using
relevant IT tools and present the results/findings. Create a set of questions that you can use for
your investigation.
You are not required to approach actual users of the system in the real world. You may
approach other team members within your class for the requirement gathering process

9) Design
a) After the construction of DFD Level 0, choose ONE (1) of the processes in your DFD Level 0,
and design DFD Level 1 for the selected process.
You are advised to use different processes among group members.
b) Based on your DFD-Level-1, design a Data Dictionary for each of the component. (Process,
Data Store, Entity and Data Flow).
10) Presentation (10%)

Each team member/individual should present his / her contribution to the solution for the
Assignment. Marks awarded here would depend on Project Knowledge / Professionalism and
Contribution of the individual.

DOCUMENTATION STANDARD:
 Your group needs to hand in the assignment on the due date mentioned online, with all the necessary
components as suggested above. Clearly separate and indicate the Group component and Individual
component in your documentation.
 Final Documentation must be word-processed; submission is done online through Moodle. A
maximum of 50,000 words in length is recommended. Make sure only count words/answers to the
questions.
 Citation of facts is mandatory. Obtain your facts from credible sources into references/bibliography.
Avoid ‘dumping of data’. Instead, the facts that you discuss should be made relevant to your
case/project. Kindly use the 7th Edition of APA referencing style.
 Include the standard report components such as Cover Page, Table of Contents, Table of Figures, the
list of references/bibliography, and appendices where necessary.
 Include a ‘Workload Matrix’, indicating the contribution of each individual for each required
component (shown in percentage) and should be signed off by each team member.
 The presentation will be conducted according to the date & time allocated to each group.
 Late submissions will not be assessed unless extenuating circumstances are upheld.

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PERFORMANCE CRITERIA
Distinction (75% and above)
This grade will be assigned to work where the documentation is complete and describes in detail, with
little or no errors, the following components: introduction, project planning, feasibility study, usage of
SDLC, system analysis, and design in accordance with excellent documentation standards. To obtain
this grade, the candidate’s individual assignment should show all techniques of process applied with
little or no errors. All deliverables of the individual component should be coherent with detailed
description to explain the selection and application of investigation techniques, good creation of data
dictionary. Overall documentation standards for both the group project as well as the individual
assignment should be of excellent quality.

Credit (65% – 74%)

This grade will be assigned to work where the documentation is complete and describes briefly, with
some errors, the following components: introduction, project planning, feasibility study, usage of SDLC,
system analysis and design in accordance with good documentation standards. To obtain this grade, the
candidate’s individual assignment should show all Data dictionary with some errors. All deliverables of
the individual component should be coherent with detailed description to explain the selection and
application of investigation techniques. Overall documentation standards for both the group project as
well as the individual assignment should be of excellent quality.

Pass (50% - 64%)

This grade will be assigned to work where, most of the basic requirements of the documentation listed
above, such as introduction, feasibility reports, logical process models, are of adequate standard which is
evident in the hardcopy of the documentation. The physical design of the system in terms of the
interactive screen design and report maps adequately against the logical design presented in the
documentation. The documentation should be of adequate standard in terms of language, layout and
flow. Some accurate, relevant and up-to-date referencing was visible. Group presentation of the team
should have adequate visual aids with relevant information presented and adequate coordination among
group members. Individuals should display an adequate level of professionalism and project knowledge.

Fail (Below 49%)

This grade will be assigned to work where, most of the basic requirements of the documentation listed
above, such as introduction, feasibility reports, logical process models, are of poor standard which is

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evident in the hardcopy of the documentation. The physical design of the system in terms of the
interactive screen design and report shows little or no mapping / linking with the logical design
presented in the documentation. The documentation is of poor standard in terms of language, layout and
flow. Minimal or no referencing was done. Group presentation of the team has poor visual aids with
irrelevant information presented and poor coordination among group members. Individuals display on
the average a poor level of professionalism and project knowledge.

Level 1 Asia Pacific University of Technology and Innovation 072024