TRINITY COMPREHENSIVE COLLEGE NTUNGAMO

ACCOUNTING AND FINANCE DEPARTMENT

A REPORT ON INTERNSHIP CONDUCTED AT EASTERN DIVISION

NTUNGAMO MUNICIPALITY

INTERNSHIP REPORT SUBMITTED TO TRINITY COMPREHENSIVE COLLEGE

NTUNGAMO IN PATIAL FULFILLMENT OF THE REQUIREMENTS FOR AWARD OF

CERTIFICATE IN ACCOUNTING AND FINANCE OF UGANDA BUSSINESS

TECHNICAL EXAMINATION BOARD (UBTEB)

BY

NABAASA DOROTHY

BTV510/2022/B/C/M/072

1. FIELD SUPERVISOR 2. ACADEMIC SUPERVIOR

MRS. NINSIIMA CHRISTINE MR……………………….......

SIGNATURE....................... SIGNATURE..........................

DATE............................. DATE.........................

JULY-AUGUST

.
1
 DECLARATION

I NABASA DOROTHY hereby declare that the information in this report on internship done at
Eastern Division is original and is as a result of my efforts and has never been submitted to any
other institution of higher learning for the award of any academic qualification . Where the
contribution of others has been used, the references have been provided.

SIGNATURE...................................DATE................................

NABASA DOROTHY

BTV510/2022/B/C/M/072

(STUDENT)

2
 APPROVAL
This internship report was prepared by NABASA DOROTHY and was carried out at Eastern
Division under the supervision and is now ready for submission to Trinity Comprehensive
College.

Signature………………………..Date……………………..

NINSIIMA CHRISTINE FILD SUPERVISOR)

SIGNATURE……………………DATE………………………

………………………………………

(ACADEMIC SUPERVISOR

3
 DEDICATION
Special dedication goes to my Parents MR. MAGEZI JOHNSON and MS KYOTENGA MEDRINE
who has been there for me all the times .I thank them for the endless support through my journey of
Education and my internship is concerned may God award you. Further I would like to dedicate this
report to my brothers and sisters TURINAWE DOREEN,NIMUSIMA RECHEAL,TUMWEKWASE
DENES and the entire staff of Eastern Division especially the ACCOUNTANT and all the elders
support and guidance they offered to me through my training period which has led to my
achievement

Thank you very much for your endless support.

4
 ACKNOWLEGEMENT

I begin by thanking the almighty God for the gift of life he provided to me through this training
period , this has been his grace and mercy that j have managed to accomplish my internship training.

Special thanks and appreciations goes to Staff Trinity Comprehensive college Ntungamo for their
limitless support towards my wellbeing both spiritually , morally and financially, you mean a lot
and you are highly valued.

I extend my thanks to the management of Eastern Division for giving the opportunity to train with
their Division , the Center training team for taking me through the training and providing
knowledge to me which has enabled me to successfully complete this industrial training period .

I would like knowledge my host most supervisor Mrs.Ninsiima Christine without him this would not
come to accomplishment. May the almighty bless the work of his hands?

5
TABLE OF CONTENTS

Declaration…………………………………………………………………………………………...i

Approval……………………………………………………………………………………………….ii

Dedication…………………………………………………………………………………………..iii

Acknowledgement…………………………………………………………………………………iv

List of abbreviations……………………………………………………………………………….v

Executive summary………………………………………………………………………………..vi

Table content………………………………………………………………………………………vii

CHAPTER ONE

Introduction………………………………………………………………………………………..1

Background of internship……………………………………………………………………………1

Objectives of internship…………………………………………………………………………1

Vision …………………………………………………………………………………………….2

Mission……………………………………………………………………………………………..2

Aim…………………………………………………………………………………………………2

Objectives of Eastern Division………………………………………………………………………3

Products offered by Eastern division……………………………………………………………..4

Financial position…………………………………………………………………………………..

Organizational structure……………………………………………………………………………5

Core functions of Eastern Division………………………………

Activities performed during internship………………………………………………………………8

Challenges faced by customers………………………………………………………………………..9

Lessons learnt by a student…………………………………………………………………………10

6
CHAPTER THREE: CONCLUSION AND RECOMMENDATION

Introduction………………………………………………………………………………………11

Conclusion…………………………………………………………………………………………11

Recommendation…………………………………………………………………………………12

References…………………………………………………………………………………………13

Appendices………………………………………………………………………………………14

LIST OF ABBREVIATIONS
AGM…………………. Annual General Meeting

Cr…………………..Credit

CIAF………………Certificate in Accounting and Finance

DR…………………..Debt

LTD……………….Limited

SHS ……………………Shillings

7
ABSTRACT (EXECUTIVE SUMMARY)
The report portrays 3 experiences, lessons leant and observations of the internship at Eastern
Division, the intern was attached to department of finance human resource management,

It comprises of chapter one , two, and three chapters one shows the background of the internship ,
objectives , background of the Eastern Division , its mission , vision, motto ,products , services and
core values . It also includes the sources of funds, structure and core function of Eastern Division.

Chapter two shows the positions that the internee held in the Eastern Division, duties, and roles
performed in each department , their level of accomplishment , knowledge learnt plus relationship
with the taught courses . It further explains the benefits delivered from internship program and how
teamwork is exhibited in the finance department. it also includes the challenges faced during
internship such as adopting to new environment , transport costs being high, lack of enough funds
to cater for meals hence being overworked .

In chapter three , there are recommendations where the internee recommended Eastern Division to
adopt the computerized system and management plus stuffing of more employees for efficiency in
work and also recommended the institution to always facilitate students financially as the major
challenge faced by intern.

8
 CHAPTER ONE: INTRODUCTION:

Introduction
The following report describes the activities carried out in a two months’ time internship at Eastern
Division .This contains information about to Division and responsibilities performed weekly for
one months. this also includes the internship experience during the internship period , contains the
position held in the organization , duties ,roles performed , new skills and knowledge learnt by the
intern with in correlation with the institution taught courses , benefits and challenges faced .the
objective of this report is to reflect upon the experiences collected during internship followed by
its objectives which one of them is to enable me gain on skills and experiences in a setting similar
to one j expected to work upon graduation

This are a number of skills acquired during internship e.g. , communication skills which is the
exchange of information between two or more people with the purpose of achieving a common
massage . the internee learnt how to deal with different of different characters through effective
communication both oral and written using right channels in the Sacco as well as taught in
lectures . this has helped me to who reports and gather data report writing . secondly the
interpersonal skills where the internee learnt how to associate and relate with different people in
the in the organization and customer care handling skills .

Objectives of Eastern Division

 Eastern Division board and technical staff are committed to the following aim and objectives.
 To mobilize savings, deposits and related services to improve households earning, affordable
competitive rate of interest and minimizing financial risks on such savings
9
  To provide other financial services such as loans to members for their economic development
at affordable cooperative rate of interest and minimizing financial risks in such savings
 To support and enhance government efforts and programs in alleviating poverty
 To remain focused as a financial institution, do any other necessary authorized and
economically feasible financial services demanded by its member that enhance the objectives.
 To provide any other cooperative development support services demanded as approved by its
member

Objectives of the internship

 To enhance knowledge and skills with the practical business environment often with
specific organization which relates to the field of study
 To strengthen linkages between learning institutions and company’s stakeholders like
employees and customers
 To build confidence. this eliminates some pressure and quality findings permanent job and
help you apply the skills and knowledge you have been studying into a particular situation
 To build the networks that with will enable one develop new connections and learn how to
interact with professionals environment. this also helps to acquire new job opportunities
 To provide excellent way to try out a certain carrier e.g. one may think that you want fast
place jobs in advertising but after internship
 To provide on job experience for those looking to develop a career in a particular area. many
company’s or organization hire interns because they provide service for free or for low
wages in exchange of gaining experience and contacts

Location and background description of the organization and the internship

Location of Eastern Division

Eastern Division is located in Ntungamo municipality, Cell 5 western division at one way near the
central market.

Background of the internship

It was early in JULY 2023, when college internship coordinator requested us to look for internship
places in different organisation and companies in any business related fields . its is the
Management Training And Advisory Centre policy that internship is done by the second year

10
students to enable them to acquire the necessary practical skills and experience by relating theory
and practical aspects

The Vision, Mission, Objectives, and Core Values

Vision
Eastern Division’s vision is to be the leading financial institutions providing demands driven products
or services of the members in Ntungamo and beyond.

Eastern Division’s mission is to increase on savings, mobilization and credit opportunities and
incomes of all the members in order to fight poverty through provision of tailor made products such
as loans and savings.

Core values

Team work

Transparency

Customer focus

Professional

Core functions of Eastern Division (tasks carried out)

 It implies to cooperative principle of cooperation among cooperatives in order to promote

member interests furtherance to objectives of the society.
 It guides the member on how to mobilize resources for their savings through encouraging
them to open saving accounts. This helps to reduce poverty and make future investments
decisions
 It promotes savings among its member. This is through sensitization seminars and workshops
hence improving their liver hood.

11
CHAPTER TWO: DISCUSION OF FIELD ACTIVITIES
Introduction
This chapter covers organizational field work, department of the organization; duties performed by
the departments the roles of the agency supervisor roles of the institution supervisor and the role of
the student deposit account.

Fixed deposit account earns on interest of 4% per annum depending on what one has at the end of
year.

Voluntary savings
These savings are deposited by the clients on their accounts at their will and can be withdrawn by the
client at any time of their wish without any bank charges. The client can withdraw his or her savings
but must leave a minimum balance of shed 10000. This is applied to all members of the Sacco

Loan department
The products include the following;

Eastern division gives loans to individuals who wish to carry out agriculture both on small scale and
on large scale and on extensive basis , this helps the households to acquire in puts such as seeds ,
hoes, in order to enhance agriculture . This loan is given at a lower interest rate of 6.5% e.g. Both
individuals and groups in Ntungamo town have acquired Business loans from Eastern Division

This section covers introduction, organizational back ground, location, structure objectives, mission
and vision, the purpose of the field study and the significance

Sources of funds for the host organization

The sources of funding for Eastern division include the following.

 Membership contribution from members depending on one’s level of income selling shares to
members of the Eastern Division ,selling stationary like calendars , deposit ships ,withdraw
slips and loan forms
 The Eastern Division also gets financial assistance for example loans from the commercial
banks like post bank, centenary bank to fund its activities
12
  People’s savings, these are the day to day savings made by shareholders, loan acquisitions
from other organizations e.g. Microfinance support center.

Activities performed during internship

 Helping in filling account opening form. This is a document which contains customers details
for know your customers. It has the name, date of birth, national id number with 2 passport
photos and 30,000 she as a requirement.
 Filling loan forms. the loans forms details , the loan applications guarantors agreement
applicants occupations ,spouse names , purpose loan , work place address and number of
shares held in the Eastern and the amount of clients saving account
 Registering withdrawals and deposits from receipts to the system. I leant how to deal with
clients deposits and withdraws and this helped me to properly balance the books and
accounts
 Preparation and balancing of till sheet. It is where all customers transactions are recorded by
the cashier and has two sides i.e. debt and credit
Debt side indicates cash received by the cashier while
Credit side indicates cash paid off by the teller.
 Preparing ledger cards. This includes cash and loan ledger cards prepared ledger cards for
different accounts like inter- branch, savings account, profit or loss plus cash account. it also
has two sides i.e. debt and credit.
 Meeting clients in the field. This through face to face interaction with clients by directing
them in case of inquiry and assistance where they may be stranded

Challenges faced by the agency

 There is lack of enough funds to carry out most of the activities as the agency depends on
collections from people income to the bank and peoples / community share capital.
 There is a challenge of lack of enough; staff to perform some activities; this has caused delays
in improving and completion of different activities of the project.
 The project faces the challenge of lack of enough tools like computers and most of the work
needs being saved in computers.

Challenges faced by the customers

 Members lack enough assets to use as collateral security to secure loans from the agency
 Members travel long distances so as to move to the agency for services like saving and
security loans.

13
  Members use poor means of transport with low grade mar ram loads and this limits the access
of the agency services in times as some delay due to such immobility cases and they end up
securing loans when it is late.
 Most of the customers are illiterate and therefore they lack skills and knowledge on how to
compete for job opportunities.
 Some of the customers are not aware of the proper use of loans and how loans can help their
standards of living.
 Some members face the problem of stigmatization from their homes and the community that
results into inferior complexity to express their needs for loans from the Eastern division
enhance development.

Challenges faced by the internee

 There was inadequate transport to fields however in the most cases the organization would
make arrangements for us.
 Sometimes the student would fail to get someone to direct him or her the activities she
should do as the staff members were busy in organizational work such as financial report
preparation and the internee would be redundant.
 There was the problem of inadequate tools and equipment for use by the intern students
especially computers, this limited the student from gaining more skills.

 3.1 How were the above challenges dealt with

 The internee tried to get some little funds at home to help in accommodation, transport and
meals to help to solve the problem of funds, however the problem persisted.
 The challenge of transport was solved by agreeing with co-interns to always wake early
enough so as to report in time at the agency.
 The problem of inadequate tools and equipment for use interns was solved working in
internship let say morning at 9:00pm and afternoon at 2:00pm.

Lessons learnt by the student

 The internship program helped me to benefit with new knowledge and skills and ideas
acquired from different customers or groups
 The internee gained skills in communication through various interactions with the staff
members, clients and various meetings the student would attend.
 The internee leant how to overcome different field condition and challenges as she was
always interacting with staff members and clients.
 The internee learnt how and improved computer skills especially in Microsoft word, excel and
power point.
14
 The internee also leant to be patient when working with harsh clients and other slow learning
client’s in as far as taking instructions is concerned.
 The internee learnt and acquired in educating demonstrating, sensitizing and mobilizing
especially to individuals and organizations that could be in need of making use of loans.
 The internee leant office practice and management skills through entering data in computers
and in different files, ledgers and savings cards, loan cards of the agency.
 The internee leant how to be cooperative with different people of different hierarchies and
different areas at certain times.
 The internee also learnt record keeping as she was always engaged to make clear records for
easy and clear accounting records and report making as this has improved on my record
keeping skills.
 The internee also learnt how to chair and conduct good meetings as well as handling members
in a meeting.
 The internee also learnt skills in how workshops are organized, conducted and now she can be
able to do and conduct if need arises

15
 CHAPTER THREE: CONCLUSION AND RECOMMENDATIONS

Introduction
This chapter is comprised of the student’s personal assessment of the organization, conclusion and the
suggested recommendations for the success of Eastern division

Conclusion

From the field study, a number of lessons were learnt, challenges, achievements and contributions are
made. However, it was observed that most are low and medium class earners hence there is a need for
more NGO’s come in plus the government and uplift the standards of Eastern division.

There is a need to develop the levels of education and extend other services to areas around Eastern
Division so as to let the clients equally complete with the rest of the world for job opportunities.

The governments intervene and get in collaboration with the clients of Eastern Division and other
relevant stake holders so as to develop the agency let say through providing funds that are needed for
services delivery like payments to workers.

Finally , competence , perfection, and professionalism practice will never to be perfect and
experience continues to be the best teacher, internship is a’ must exit’ program at institution long
live internship , long live TRINITY COMPREHENSIVE COLLEGE.

16
 RECOMMENDATIONS
In order for people to benefit from all the available services, the government needs to put more efforts
in training and sensitizing all customers and public on the use of Eastern Division and the services
they provide.

There is a need for both the government and members of the public to emphasis diligent service
delivery by the staff at the agency.

The internee recommends that the Eastern Division should increase the number of workers especially
in accountant and cashier so as to work effectively.

There is a need to give people proper monitoring more training on how to allocate loan funds
productively for the development of their standards of living.

The institution should keep up with the spirit of sending students for internship because it helps them
to gain skills, knowledge and experience.

It should put into consideration, the field supervisors because these ladies and gentlemen puts much
effort in imparting on job skills to the intern, this can be through rewarding and compensating them in
the most appropriate way and this will directly encourage them to perform their tasks of training the
internees.

17
REFERENCES
From the books of accounts such as;

Cash books

Payment vouchers

Ledger books/ cards

APPENDICES
Appendix (i) Industrial training log book

18
Appendix (ii) Institution letter of placement

Appendix (iii) Acceptance letter from the field

19