Unit 1

Question 1 0 / 1 point
In the 1980s, the Free Software Movement emerged, which advocated______

Free usage and sharing of software only

Free modi?cation of software by making the source code available

An opposition to locking software in licences that required to be bought

All of the above

Question 2 0 / 1 point
ENIAC differed from earlier computers_____.

Because it was built entirely of electronic components

Because it was general purpose in nature

Because it was built in a university

Because it was the ? rst commercial computer to be built

Question 3 0 / 1 point
IT is understood as artefacts while Information Systems (IS) is____.

The collection of all IT artefacts in the entire organisation

The manner in which IT artefacts in an organisation are used by its people

The collection of all IT artefacts used by various functions in an organisation,

within the organisation

The collection of all IT artefacts used by various functions in an organisation,

to respond to information on its network

Question 4 0 / 1 point
________ and ________ are the key ingredients of modern IS.

Mobile , information System

Structure, Information technology

Computers, Information technology

 System,Management Information

Question 5 0 / 1 point
Organisations are collections of ________ with shared ________.

Group, activity

People/individuals, goals

Organization, information

Firm, choice

Question 6 0 / 1 point
Modern organisations have elements of ________ built into their structure, functioning in a
world of ________ networks. They are highly ________ and rely on ________ workers largely.

Digital , Knowledge, Information technology, dispersed

Information System, digital network, knowledge, dispersed

Information technology, digital networks, dispersed, knowledge

Dispersed, Information System, digital network, knowledge,

Question 7 0 / 1 point
An essential component of a modern-day organisation is an information system

Which binds the organisation

Which enables its interactions with the world through the Internet

Both (a) and (b)

Only (b)

Question 8 0 / 1 point
Remaining on the network, requires the organisation to ________.

Sense the ? ow of information on the network

Respond to the ? ow of information on the network

Do nothing more, once added on to the network

Both sense and respond to the ? ow of information on the network

Question 9 0 / 1 point
Knowledge workers differ from blue-collar workers _____.

In that their responsibilities involve accessing and dealing with knowledge

In that their responsibilities involve repetitive labour related to production

In that their responsibilities involve decisions regarding the generation of

revenues for the organisation

Only marginally, as the two terms are often used interchangeably

Question 10 0 / 1 point
One of the most popular forms of data exchange on the Internet is _______.

Chat

E-mail

Social networking

Videos

Question 11 0 / 1 point
The ________ is a massive network of networks.

Interanet

Protocol

Internet

E-mail

Question 12 0 / 1 point
________ are languages through which information travels over the Internet.

E-mail

Protocol

Internet

Chat

Question 13 0 / 1 point
The Web uses which of the languages to transmit data?
 HTTP

World Wide Web

HTTPS

.COM

Question 14 0 / 1 point
Before the advent of personal computers, the software used was automatically bundled with
the hardware purchased. (True/False)

True

False

Question 15 0 / 1 point
Hypertext Transfer Protocol allowed individuals to easily access data on computers in any part
of the world with just the address of the page that contained the required information.
(True/False)

True

False

Question 16 0 / 1 point
A major task of modern organisations is to process information. (True/ False)

True

False

Question 17 0 / 1 point
Modern organisations use a matrix structure where strict hierarchies are present. (True/False)

True

False

Question 18 0 / 1 point
Companies disperse their operations only to locate functions where resources such as skilled
labour or raw material are available. (True/ False)

True

False
 Unit 2
Question 1 1 / 1 point
Budgeting for an information system can be arrived at by________.

Seeing how much competitors spend on similar systems and

considering the strategic importance of the system

Looking at best-in-class products that meet the requirements of the

organisation

Gauging the future income the system will provide after implementation
and computing a return on investment

All the above means

Question 2 0 / 1 point
A ________ is typically the person in any organisation who has the responsibility of
deploying and maintaining IS

CEO

DIRECTOR

MANAGER

CIO

Question 3 0 / 1 point
At a _______ level, the need for an IS is determined by competitive and organisational
considerations.

first

second

third

fourth

Question 4 0 / 1 point
A __________ facility is a single large IS department that serves all the needs of the
organisation and has employees that have the necessary skills to run a large facility.

Decentralised
 centralised

Internal

external

Question 5 0 / 1 point
______ systems are those that are maintained and run by other functional departments.

decision

centralised

spread

Decentralised

Question 6 0 / 1 point
______ threats arise from employees stealing data or fudging accounts or misusing the
systems in some way.

Internal

Formal

External

Informal

Question 7 0 / 1 point
The technology road map for an organisation is like an ________ plan of information
systems in the organisation.

evolvement

increase

Evolution

decrease

Question 8 0 / 1 point
The Web is a vast store of _____ and ________.

Culture, work environment

 Challenges, data

Data, culture

Data, information

Question 9 0 / 1 point
For a ____________, this may lead to increased pro? ts, which is the very goal of the
organisation.

Commercial organisation

Non-commercial

Formal organization

Informal organization

Question 10 0 / 1 point
________ order effects arise as a direct consequence of the introduction of information
systems in an organisation.

Third

Second

First

Fourth

Question 11 0 / 1 point
A ________ is a set of steps required to accomplish a task and ________ systems are
widely used in organisations to support processes for all the functions that they perform.

information, process

process, information systems

process, data

data, information

Question 12 0 / 1 point
Outcomes of the implementation of information systems in organisations are

largely positive
 largely negative

positive or negative, depending on how the organisation adapts to the

new system

negative in the short term and positive in the long run

Question 13 0 / 1 point
Managing information systems in organisations is a challenge because

the organisation needs to respond to change in their business and

economic environments

the organisation needs to respond to rapid changes in information

systems

the organisation itself changes as employees gain more experience

with the work environment

all of the above

Question 14 0 / 1 point
Whether an information system implemented for an organisation is successful depends
upon

the culture and the competitive environment of the organisation

the competitive environment and the competitive strategy of the

organisation

the culture, the competitive environment, and the competitive strategy

of the organisation

the culture, the competitive environment, the competitive strategy,

and the structure of the organisation

Question 15 0 / 1 point
A related decision is whether certain requirements for computing should be in-sourced.

True

False

Question 16 0 / 1 point
Internet always affects the online presence of organisations in a positive manner.
(True/False)

True

False

Question 17 0 / 1 point
Second-order effects of the introduction of information systems in organisations are
designed outcomes that are visible or measurable in the short term. (True/False)

True

False
 Unit 3
Question 1 0 / 1 point
________ and ________ are the key resources that have to be managed by organisations.

Information and Resource

data and Resource

function and information

Data and information

Question 2 0 / 1 point
Examples of various kinds of memories used are ________, ________, and ________.

RAM, ROM, FLOPPY DISK

ROM, secondary memory/hard disc

RAM, secondary memory/hard disc, ?ash memory stick

Pendrive, ROM, hard disk

Question 3 0 / 1 point
Memory storage is referred to by ______.

8-bit byte units

16-bit byte units

32-bit byte units

64-bit byte units

Question 4 0 / 1 point
Archiving involves________.

storing large quantities of data in as-is format

storing large quantities of data in compressed format, while reducing size but
still preserving the content.

storing raw data only in compressed format

storing raw data only

Question 5 0 / 1 point
Any organisation works by ________ up the tasks that it has to perform among its various
departments or functions.

marketing

operating

dividing

executing

Question 6 0 / 1 point
A typical hierarchy is considered similar to an inverted tree with the top management at the
________.

bottom

tip

middle

both bottom and middle

Question 7 0 / 1 point
The break-up and structure of the functions within an organisation depend on the ________.

kind of work the organisation is engaged in

its size

its age

all the three above

Question 8 0 / 1 point
Transaction processing systems are also called online systems because______.

they record all activities of various lines and functions in an organisation

they record all transactions as they happen in real time

they record and aggregate activities to report them online

they record only online transactions of an organisation

Question 9 0 / 1 point
___________ monitoring involves showing data and information in an aggregated form after a
period of time.

Drill down

real time

working capital.

Batch mode

Question 10 0 / 1 point
Batch processing involves _________.

processing of data as the transaction is happening

processing of data much after the transaction has completed

both (a) and (b)

processing of data as the transaction is happening, but from a batch

storage

Question 11 0 / 1 point
Executive support systems are MIS_______.

used by the highest level of the organisation

that provide aggregated information of various activities of the organisation

that provide details of the industry at large

all of the above

Question 12 0 / 1 point
Modern information systems are designed to support either ________, ________, or enterprise
________.

marketing, production, sales

accounting, operations, marketing

individuals, groups, function

word processors, spreadsheets, computer-aided design softw

Question 13 0 / 1 point
Information can be treated as raw data if used for further processing. (True/False)

True

False

Question 14 0 / 1 point
Nowadays, organisations commonly have total storage capacities of many gigabytes.
(True/False)

True

False

Question 15 0 / 1 point
Only the raw data collected by the organisation is stored in the internal storage of
organisations called databases, while the information processed from raw data are not stored,
but processed when required. (True/False)

True

False

Question 16 0 / 1 point
Transaction data is recorded as the transaction proceeds.(True/ false)

True

False

Question 17 0 / 1 point
Management information systems (MIS) process the information generated by the transaction
processing systems of an organisation.(True / false)

True

False

Question 18 0 / 1 point
Decision support systems are usually highly visual in nature with graphs, charts and diagrams
used to convey most of the information.

True
 False

Question 19 0 / 1 point
The network information technology enables individuals within functions to communicate
with others to collaborate in groups. (True/False)

True

False

Question 20 0 / 1 point
The enterprise systems rely on data entered by various individuals in different functions.(True/
false)

True

False
Unit 4
Question 1 1 / 1 point
Asynchronous communication between two parties is marked by the presence of a ________
in communication, which does not allow ________ communication between the two.

time gap, separate

time gap, simultaneous

simultaneous , time gap

separate, simultaneous

Question 2 0 / 1 point
Radio receivers are examples of ________ devices.

Duplex

half-duplex

Simplex

full-duplex

Question 3 0 / 1 point
Duplex communication can be achieved through the use of _____.

radio transmitters

e-mail

radio receivers

phone networks

Question 4 0 / 1 point
Duplex communications happen when persons can communicate with each other _______.

both ways at the same time

both ways but not simultaneously

only in one direction

none of the above

Question 5 0 / 1 point
A phone conversation between two people is an example of ________.

asynchronous, duplex communication

synchronous, simplex communication

synchronous, half-duplex communication

synchronous, duplex communication

Question 6 0 / 1 point
Decision making is supported by communication networks as it aids________.

data collection

data and information collection

dissemination of information

all of the above

Question 7 0 / 1 point
The communication requirements of employees within organisations have grown immensely
with the advent of electronic wired and ____________.

wired network

wireless networks

Server area network

telecommunications network

Question 8 0 / 1 point
Decisions made by managers that have a medium-term scope are often called _________.

strategic decisions

Tactical decisions

financial decisions

operational decisions

Question 9 0 / 1 point
The______________ which is an example of an operational decision.
 traveling purchaser problem

knapsack problem

travelling salesman problem

?Vehicle routing problem

Question 10 0 / 1 point
_________ implies monitoring activities against given objectives, and taking action relevant to
the situation.

Planning

investing

strategy

Control

Question 11 0 / 1 point
_________ involves forecasting situations in the future and arranging for activities that will
address them.

investing

Planning

Control

strategy

Question 12 0 / 1 point
________ decisions made by the top managers of an organisation relate to the vision and
________ of the organisation, have long-term scope, and impact the nature of work the
organisation does.

Tactical, mission

Optional, mission

Strategic, mission

Operational, mission

Question 13 0 / 1 point
Which set set of decisions made by top managers of an organisation ?
 Operational decisions

Strategic decisions

Tactical decisions

Financial decisions

Question 14 0 / 1 point
________ support tools can be used to understand the demographics of the revenue
population, the segments that are most underserved, and identify trends in revenue collection.

Decision Support systems

Information technology

Executive Support Systems

Information systems

Question 15 0 / 1 point
Decisions taken by the sales person that have medium to meet several clients during the day
are called __________.

operational decisions

strategic decisions

financial decisions

tactical decisions

Question 16 0 / 1 point
High levels of connectivity leads to an overload of communication information, which is a
challenge faced by modern organisations. (True/ false)

True

False

Question 17 0 / 1 point
Communication is at the heart of the functioning of most modern organisations. (True/ false)

True

False
Question 18 0 / 1 point
The workers of an organisation have to decide on how to go about their work and such
decisions are termed operational decisions. (True/False)

True

False

Question 19 0 / 1 point
When the number of cities increases to about 20, the possible tours increase to more than 2

True

False

Question 20 0 / 1 point
At the lowest level of the organisation, the workers have to decide how to go about their
work.(True/ false)

True

False
 Unit 5
Question 1 1 / 1 point

Firms choose partnerships as against keeping a function doing the same thing, within their
own organisation, only when they incur lower _______ costs.

transfer

transalpine

transaction

transcribe

Question 2 0 / 1 point
________ refers to a speci? c skill or set of skills which an organisation possesses, for making a
product or doing business in a unique manner.

source competence

core component

core computer

Core competence

Question 3 0 / 1 point
Firms generally partner to lower transaction costs, with _________.

vendors only

utility ? rms and vendors only

banks, utility ? rms, and vendors

banks, service providers, utility ?rms, and parts vendors

Question 4 0 / 1 point
Information technology _______.

can create and sustain substitute products

can create businesses that did not exist before

can create and sustain substitute markets

 all of the above

Question 5 0 / 1 point
Industry regulations can aid businesses to thrive through___________.

friendly taxation policies and strict security and controls

facilitation of easy procurement and movement of goods, services, products,

and personnel

facilitation of use of speci? c resources that are critical to business

all of the above

Question 6 0 / 1 point
Information systems help in ________ costs of operations and thus ________ a low-cost
competitive position.

gaining , reducing

reducing, gaining

average, gainning

average, reducing

Question 7 0 / 1 point
Firms that compete on differentiation adopt the stance of________.

low cost, limited quality

low cost, high volume sales

high costs, high quality

high costs, limited quality

Question 8 0 / 1 point
Amazon started its operations in the mid of _______.

2010s

1990s

1970s
 1960s

Question 9 0 / 1 point
For modern businesses, transaction costs are not affected by the use of information systems.
(True/False)

True

False

Question 10 0 / 1 point
Information systems, through the use of highly specialised systems, assist with creating
barriers to entry of competition by linking ? rms closely, allowing partnerships to be created.
(True/False)

True

False

Question 11 0 / 1 point
Substitutes are products that are very similar to the original, which serve the same function
and hence can act as replacements. (True/False)

True

False

Question 12 0 / 1 point
Information technology cannot create businesses that did not exist before. (True/False)

True

False

Question 13 0 / 1 point
Regulations and laws implemented by nations have a strong bearing on the nature of the
business environment.(True/ false)

True

False

Question 14 0 / 1 point
Providing low-cost substitutes for rival products is one of the proven ways to compete.
(True/False)
True

False
 Unit 6
Question 1 0 / 1 point
As more people in a group start using the same technology, network externalities result in
bene? ts to the people using it, which is felt as an increase in the ________ of using that
technology while the ________ of using it still remains the same.

cost, value

Value, cost

data , cost

data , value

Question 2 0 / 1 point
A combination of ________ and ________ gives rise to tippy markets, where eventually only
one product survives the competition.

positive feedback , Network externalities

Negative feedback, network externalities

Network externalities, negative feedback

Network externalities, positive feedback

Question 3 0 / 1 point
________ help overcome technology lock-in

Transaction costs

Licencing costs

Switching costs

Exchange costs

Question 4 0 / 1 point
Information goods are ________ to produce, very ________ to reproduce.

cheap, expensive

cheap, cheap

expensive, cheap
 expensive, expensive

Question 5 0 / 1 point
In Porter�s value chain model, __________ activities directly add value to the organisation�s
product while the _________ activities assist such activities.

secondary, support

primary, support

support, primary

support, secondary

Question 6 0 / 1 point
In a competitive business environment, the ? rm is in a strong competitive position if______.

the ? rm depends solely on one supplier

the ? rm keeps switching between suppliers frequently

the ? rm depends on more than one supplier

none of the above

Question 7 0 / 1 point
Information systems reduce the bargaining power of buyers ____.

because they reduce costs

by keeping out competition

by providing faster and more ef? cient service and exclusive online channels
to buy from

all of the above

Question 8 0 / 1 point
Enterprise resource planning and production planning systems are very popular with
manufacturing and services organisations because they______.

focus on primary activities

focus on support activities

focus on primary activities and support activities

 assist inbound logistics

Question 9 0 / 1 point
In a highly competitive environment, barriers to entry of new players can be set up through the
use of _______.

patents

strong partnerships

specialised information systems

any of the above

Question 10 0 / 1 point
________ is a numerical measure of the ? nancial value of an investment.

CIO

Return on investment (ROI)

CEO

IT

Question 11 0 / 1 point
Computing ROI for IT is dif? cult because

IT by itself does not contribute to revenue generation of non-IT businesses

IT effects improvements in organisational processes, which can in turn be

hard to measure

It involves devising measures of productivity gains

all of the above

Question 12 0 / 1 point
Information goods lend themselves to versioning easily. (True/False)

True

False

Question 13 0 / 1 point
The return on investment (ROI) is a numerical measure of the ? nancial value of an
investment.(True / False)

True

False

Question 14 0 / 1 point
The ROI also has to monitor the technical developments happening in the industry.

True

False
 Unit 7
Question 1 1 / 1 point
__________ of a process may extend to the number of activities, persons, and departments it
includes as well as the amount of time and effort it takes to complete.

Output

Complexity

Data

Transaction

Question 2 0 / 1 point
One of the aims of building information systems has been___________that can be automated
to build highly complex systems.

to reduce the costs of conducting process

to making a batch of mechanical parts

to identify and map basic processes

to provide an information

Question 3 0 / 1 point
An ERP package consists of __________.

four fundamental modules (manufacturing, ? nance and accounting, sales

and marketing and human resources) and a centralised database

modules that may be implemented independently, but with the same core
database

all modules that bring best practices in terms of processes

all of the above

Question 4 0 / 1 point
_______________ is a place where data and analyses regarding salaries, bene? ts, bonus
awards, salary trends, salary adjustments, budgets and planning, and compensation
management are conducted.

Workforce process management

 Enterprise compensation management

Manager self-service

Organisational management

Question 5 0 / 1 point
________________ is a place where data on employee performance, bene? ts, and work record
is maintained according to legal requirements.

Enterprise compensation management

Organisational management

Workforce process management

Organisational management

Question 6 0 / 1 point
which module is responsible for managing inventories of consumable and non-consumable
items in the ?rm?

Material management

Production planning and control

Plant maintenance

Enterprise compensation management

Question 7 0 / 1 point
In the 1990s, enterprise systems like ________, ________, and ________ gained popularity as
they enabled ? rms to bring together a number of ________ systems within one platform.

IT, ROI, CIO, legacy

IT, SCM CIO, legacy

IT, ROI, CRM, legacy

ERP, SCM, CRM, legacy

Question 8 0 / 1 point
Enterprise systems are popular because they address _______.

problems of legacy systems with widely varying data formats

 business process re-engineering needs

both (a) and (b)

needs to keep costs low and help manage change more easily

Question 9 0 / 1 point
Business processes refer not necessarily to processes within the organisation, but to any
process that is transformational in nature, taking inputs and producing outputs that are desired
by the organisation. (True/False)

True

False

Question 10 0 / 1 point
The manual method of ticket buying requires a fewer number of sub-processes but is more
expensive for the seller in terms of transaction time.

True

False

Question 11 0 / 1 point
The online method is very convenient for the buyer, but takes a much larger number of sub-
processes, involves a larger number of agencies and has much greater information ? ows.

True

False

Question 12 0 / 1 point
The Y2K problem was one of the main factors that spurred deployments of enterprise
systems. (True/False)

True

False

Question 13 0 / 1 point
Enterprise systems force organisations to align their processes along industry best practices.
(True/False)

True
False
 Unit 8
Question 1 0 / 1 point
Enterprise systems are criticised for

diluting ? rms� competitive advantage by embodying industry practices in

software, thereby levelling the playing ? eld

dumbing down the innovation potential of employees

rupturing the organisational culture through the changes forced by these

systems

all the above

Question 2 0 / 1 point
The main issues to manage in an ERP implementation are

change management and customisation

top management support and cost control

project management and vendor selection

all of the above

Question 3 0 / 1 point
________ are interfaces at which the marketing establishment of a commercial ? rm,
interfaces with a current or ________ customer, either directly or indirectly.

prospective, Touchpoints

shipments, prospective

Touchpoints, shipments,

Touchpoints, prospective

Question 4 0 / 1 point
Some special marketing tasks that the CRM system enables are that of ________, ________,
and ________.

Cross-selling, up-selling, bundling

Cross-selling, up-selling, Service support

 Marketing management, Cross-selling, up-selling

Service support, up-selling, bundling

Question 5 0 / 1 point
Cross-selling is the act of offering __________.

higher priced products to buyers and current clients

several products to a customer with a price discount

complementary products to buyers

products across multiple locations

Question 6 0 / 1 point
_____________s the act of clubbing together products to help the customer get a better price
on all than on any one alone.

Cross-selling

Bundling

Up-selling

Service support

Question 7 0 / 1 point
_____________ has to do with moving business processes overseas to some other country.

Off-shoring

Out-souring

In-soring

Off-sourcing

Question 8 0 / 1 point
Outsourcing and off-shoring are decisions useful for an organisation in _____________.

reducing cost

acquiring expertise

both (a) and (b)

 only (a)

Question 9 0 / 1 point
The idea of managing supply chains originated in ____________ that gained popularity in the
late 1980s.

Just-in-time inventory

Just-in-Time manufacturing

Just-in-time debugging

Just-in-time provisioning

Question 10 0 / 1 point
________ effect refers to small ?uctuations in demand at various points of the supply chain
resulting in fairly high ? uctuations in inventories at the end of the chain.

Demand effect

Cost effect

The Bullwhip effect

Wholesaler

Question 11 0 / 1 point
JIT has the following advantages:

reduces costs, wastage and need for storage space

reduces dependence on accurate demand information and automation

forces forging stronger links with suppliers to reduce uncertainties in supply

both (a) and (c)

Question 12 0 / 1 point
A supply chain of an organisation consists of vendors and suppliers who provide ________ to
the organisation.

raw materials and parts

raw material and services

raw material, parts, and services

 parts and services

Question 13 0 / 1 point
In the context of global markets and e-commerce-based marketing, the ________ production
is beginning to dominate production.

supply�push

supply�pull

demand�push

demand�pull

Question 14 0 / 1 point
The current trend of providing enterprise services through the cloud model has lowered many
of the implementation risks as also the costs. (True/False)

True

False

Question 15 0 / 1 point
Multinationals are headquartered in many countries and function independently in each
country, while transnational companies maintain of? ces in many countries and being
headquartered in one country. (True/False)

True

False

Question 16 0 / 1 point
Many systems development teams in the client organisation work closely with outsourced
vendors.

True

False

Question 17 0 / 1 point
The supply chain is also referred to as the logistics chain. (True/False)

True

False
 Unit 9
Que 0 / 1 point
The ________ is a collection of networks connected together by common, shared
standards of communication.

Intranet

Extranet

Internet

VPN

Question 2 0 / 1 point
Electronic data interchange (EDI) standards allow organisations to link their of? ces
together or to co-operate with other ? rms, often through proprietary standards

similar to the Internet

different from the Internet

built on top of the Internet

none of the above

Question 3 0 / 1 point
Examples of online payment services are ________

paypal and net banking

paypal, credit cards, and net banking

paypal, cash cards, credit cards, and net banking

paypal and e-vouchers

Question 4 0 / 1 point
The ? rst few prominent e-commerce ? rms used the technologies such as
__________and e-mail to set up businesses.

HTTP

HTTPS

WWW
 IP

Question 5 0 / 1 point
A ________ is a single site that contains links to and information about other sites.

Portals

Hyperlinks

Aggregators

auctions

Question 6 0 / 1 point
Hyperlinks are used to link

words and phrases only within a ? le

words and phrases within a ? le to another, but on the same computer

words and phrases within a ? le to those, anywhere else, including

different computers on the Internet

one page to another on the same network

Question 7 0 / 1 point
The main challenge facing search engines is in understanding the context of pages and
categorising them properly, which Google achieved by

looking at word counts for assigning weights

looking at links to a page as a measure of its worth

looking at the number of visitors to the page

looking at the number of recent hits the page has had

Question 8 0 / 1 point
Examples of websites that allow buyers and sellers to meet over the Internet are

auctions only

search engines

auctions and aggregators

 aggregators only

Question 9 0 / 1 point
B2B differs from B2C

in the nature and value of transactions involved, in that, B2C

transactions are ad hoc, with one seller selling to customers in a single
transaction of relatively low value compared to B2C, where
transactions involve many buyers and many sellers who establish
longterm contracts

as opposed to B2C, B2B markets do not have ? xed prices and may
involve auctions of goods

B2B delivery schedules and timings of goods purchased tie into supply
chains of businesses and hence involve a high degree of commitment
in terms of delivery

on all the above counts

Question 10 0 / 1 point
Aggregators allow ________ to transact over the Internet.

end consumers and businesses

institutional buyers and sellers

governments and citizens

governments and businesses

Question 11 0 / 1 point
____________ de?nes a powerful means of doing business in the modern world.

E-commerce

E-wallet

E-transaction

E-mail

Question 12 0 / 1 point
The origins of the word e-commerce are in the early days of the commercial Internet, in
the early _______, when businesses started extending their market reach using the new
electronic medium.

1980s

1990s

2000s

1970s

Question 13 0 / 1 point
The famous dotcom boom of the late ____________ is symbolic of the hope that
businesses placed on electronic networks.

2000s

1980s

1990s

1970s

Question 14 0 / 1 point
The current trend of providing enterprise services through the cloud model has lowered
many of the implementation risks as also the costs. (True/False)

True

False

Question 15 0 / 1 point
Multinationals are headquartered in many countries and function independently in each
country, while transnational companies maintain of? ces in many countries and being
headquartered in one country. (True/False)

True

False

Question 16 0 / 1 point
Many systems development teams in the client organisation work closely with
outsourced vendors.

True
 False

Question 17 0 / 1 point
The supply chain is also referred to as the logistics chain. (True/False)

True

False
 Unit 10
Question 1 1 / 1 point
________ is a set of graphical displays that show certain parameters in real time.

Neural networks

Prediction

Clustering

Dashboard

Question 2 0 / 1 point
Depending on the kind of data required and the kind of business problem to be solved,
business intelligence techniques like ________, ________, ________, and ________ are often
used by businesses.

Predictive, Structured, Real-time, Analytics

problem-solving, Intelligence, design

Neural networks, decision trees, clustering, and data visualisation

Dashboard, Prediction, Real-time analytics

Question 3 0 / 1 point
Training a neural network implies _______.

use of a long stream of data in forecasting a number or value for future

use of past data to help classify an input

both (a) and (b)

neither (a) nor (b)

Question 4 0 / 1 point
________ analysis is used by ? rms that have large-scale ongoing transactions, through the use
of a dashboard

Predictive

Structured

Unstructured
 Real-time

Question 5 0 / 1 point
_____________database correspond to the human resources function of the organisation.

Manager

Employee

Executive

Director

Question 6 0 / 1 point
______________ database. This may contain ? les related to the types of products, the details
about product features, the prices and history of prices of products, the regional and seasonal
sales ? gures of products, and the details of product designs.

Field

Files

Records

Product

Question 7 0 / 1 point
MIS and DSS differ in that _________.

MIS are used more regularly, while DSS are used more on an ad hoc basis

MIS reports are characterised by ? xed output and are largely targeted at
speci? c users, used especially by higher management, while DSS ? nd use
across the organisation

MIS process data to present various views and summaries to enable

managers to get a high-level view as well as deep, penetrating view whereas
DSS process data to enable users to arrive at a decision and is largely
decision-speci? c

all of the above

Question 8 0 / 1 point
Bounded rationality ________.
 implies restricting the choices leading to a decision, so that the end result is
satisafactory though not necessarily the best or most optimal

arises partly from the limits on the number of things that people can think
about at a time

helps reach a decision even in complex situations involving many decision

parameters and choices

all of the above

Question 9 0 / 1 point
The IDC model by Herbert Simon, ________.

includes intelligence-design-choice as three essential stages of problem

solving

includes ideation-deliberation-choice as three essential stages of problem

solving

does not hold today

along with bounded rationality helps complex decisionmaking

Question 10 0 / 1 point
A decision tree is used in a manner similar to neural networks, but only for prediction
problems. (True/False)

True

False

Question 11 0 / 1 point
Clustering techniques are usually used to discover patterns, which may not be con? rmed by
other techniques. (True/False)

True

False

Question 12 0 / 1 point
Extreme data points or outliers, in data visualisation, need special attention and are dif? cult to
spot by humans visually, whereas statistical techniques can easily pinpoint them. (True/False)

True
 False

Question 13 0 / 1 point
A database is a collection of ? les that have stored data. (True/ false)

True

False

Question 14 0 / 1 point
Structured problems do not have clearly de? ned parameters or criteria for selecting solutions.

True

False
 Unit 11
Question 1 1 / 1 point
A ___________is one whose tables are maintained on various different servers.

Personal database

Physical database

Distributed database

analytical database

Question 2 0 / 1 point
________ connects distributed databases to different client devices.

Firmware

Software

Dataware

Middleware

Question 3 0 / 1 point
Federated databases imply databases across a network that are

the same

heterogeneous

centralised

highly secure

Question 4 0 / 1 point
Personal databases are databases

created by individual users for their personal use in organisations or at home

contain the personal data of every employee of an organisation

are highly tuned to the needs of the user and therefore not meant to be
shared

both (a) and (b)

Question 5 0 / 1 point
___________data is created and maintained in databases and follows a certain data model.

Qualitative

Structured

Unstructured

Non-qualitative

Question 6 0 / 1 point
______________ data remains in an informal manner. The growth in unstructured data is about
62% annually.

Qualitative

Structured

Unstructured

Non-qualitative

Question 7 0 / 1 point
Serious challenges for modern databases include___________.

managing concurrency, security and recovery from crashes

size

distributed access

support for heterogeneous databases

Question 8 0 / 1 point
________means extracting patterns and knowledge from historical data that is typically
housed in data warehouses

Data Mart

Data mining

Metadata

Data scrubbing
Question 9 0 / 1 point
____________is collected from website pages as users click on links or other items on the web
page.

Text data

Online search data

Point-of-sale purchase data

Click-stream data

Question 10 0 / 1 point
__________data obtained from retail sales counters is the classic data set to which mining
software was applied.

Text

Online search

Point-of-sale purchase

Click-stream

Question 11 0 / 1 point
___________ is about search that users type in search boxes on web pages.

Text data

Online search data

Point-of-sale purchase data

Click-stream data

Question 12 0 / 1 point
A ________ is a data warehouse containing data pertaining to a particular domain.

Data scrubbing

Data warehouse

Data mart

Metadata
Question 13 0 / 1 point
________ is the process of removing erroneous data from data warehouses.

Data warehouse

Data mart

Metadata

Data scrubbing

Question 14 0 / 1 point
Data pertaining to a particular domain or a problem to be analysed is maintained in
_____________.

data warehouse

data marts

metadata

Data scrubbing

Question 15 0 / 1 point
_____________database correspond to the human resources function of the organisation.

Manager

Employee

Executive

Director

Question 16 0 / 1 point
______________ database. This may contain ? les related to the types of products, the details
about product features, the prices and history of prices of products, the regional and seasonal
sales ? gures of products, and the details of product designs.

Field

Files

Records

Product
Question 17 0 / 1 point
A ________ file contains details about how data is stored in ? les, and provides information on
how the data can be used and managed.

data

unique data

metadata

database

Question 18 0 / 1 point
A collection of fields is called a ___________.

field

record

file

history

Question 19 0 / 1 point
Before database systems were invented, the problem with storing data was that

data could not be found in the program

data and programs were not easily located on the computer

data was easily lost or corrupted

data and programs were together, and changing data required changing the
program

Question 20 0 / 1 point
_____________ means that the data is stored in separate ? les in a structured manner, and the
creation and updating of the data is done independent of its uses.

Data independence

Data administration

Reduced data redundancy

recovery from crashed servers

Question 21 0 / 1 point
One goal of databases is to __________.

Data administration

Reduced data redundancy

Data independence

recovery from crashed servers

Question 22 0 / 1 point
___________requires careful management of data updating, deletion, copying, and security.

Data independence

accessible

Consistency

Data administration

Question 23 0 / 1 point
Data stored in databases must be _________ ef?ciently.

Data independence

accessible

Data administration

Consistency

Question 24 0 / 1 point
___________ entails deciding who can create, read, update, or delete data.

Data independence

Reduced data redundancy

recovery from crashed servers

Data administration

Question 25 0 / 1 point
A serious challenge for modern databases, especially those used for e-commerce
applications, is that of ______________.
 Reduced data redundancy

recovery from crashed servers

managing concurrency

Data administration

Question 26 0 / 1 point
A substantial threat to modern databases is from crackers and __________users.

unauthorised

authorised

independent

data

Question 27 0 / 1 point
Modern database systems provide a sophisticated system of backup, mirroring and recovery
that allows rapid ___________.

managing concurrency

recovery from crashed servers

reduced data redundancy

accessible

Question 28 0 / 1 point
The large online auction ? rm eBay has a data warehouse of more than 6 petabytes (6 million
gigabytes), and adds about 150 billion rows per day to its database tables.(True/ False)

True

False

Question 29 0 / 1 point
The original idea of data mining came from the ? eld known as �knowledge discovery in
databases� (KDD).(True/ false)

True

False
Question 30 0 / 1 point
Data in warehouses can be stored in tables with timestamps. (True/ false)

True

False

Question 31 0 / 1 point
Online analytical process (OLAP) is used to analyse and report data on sales trends,
forecasts, and other time-series-based analyses. (True/ False)

True

False

Question 32 0 / 1 point
A database is a collection of ? les that have stored data. (True/ false)

True

False

Question 33 0 / 1 point
E.F. Codd invented the idea of holding data in separate, linked ? les. (True/False)

True

False

Question 34 0 / 1 point
Database systems provide special languages by which their data can be manipulated, and
hence can be used by application developers. (True/ False)

True

False
 Unit 12
Question 1 1 / 1 point
________ are rapidly becoming an alternative outlet for journalists and citizen reporters alike,
where much of interesting and relevant breaking news about events ? rst appear.

Wikipedia

Peer-to-peer networks

Blogs and social networks

E-mail groups

Question 2 0 / 1 point
________ are short for web logs maintened by individuals about their activities, interests, or
hobbies.

Blogs

Feedbacks

Ranks

Ratings

Question 3 0 / 1 point
________ represent online web-based communities of people who share facilities similar to
blogs.

Private networks

?Telecommunication network

Communication network

Social networks

Question 4 0 / 1 point
Give a name of social network designed for professional use.

Facebook.com

Orkut.com

Linkedin.com
 Instagram.com

Question 5 0 / 1 point
The society of the Internet is different from ordinary society in that ______.

it allows individuals to have multiple identities

it impacts the privacy of individuals and organisations

it enables many, even unrelated individuals to work in a transparent and

collaborative manner

all of the above

Question 6 0 / 1 point
Identity, in the society of the Internet

poses a challenge to organisations

poses a challenge to websites and e-businesses

poses a challenge to individuals

all of the above

Question 7 0 / 1 point
Crowdsourcing has been found to work well, where there is need for_____________.

collaboration on simple tasks only

expert advice

collaboration, as long as the bigger task can be broken down into smaller
chunks, irrespective of complexity

collaboration within a close-knit community

Question 8 0 / 1 point
Collaboration on the Internet ____________.

collapses because of chaos that arises from its democratic access

works well, even in large projects, due to the emergence of an order, from the
chaos, to create high-quality products

collapses because there is not suf? cient motivation to collaborate

 works because of patent-based incentives

Question 9 0 / 1 point
Social media __________.

has failed to impact traditional media

is strongly impacting traditional media

has emerged as a major source of information, particularly from troubled

areas

both (b) and (c)

Question 10 0 / 1 point
In recent times, social media have had a strong role to play in

mobilising mass support for causes

organising protests

citizen reporting

all of the above

Question 11 0 / 1 point
Social networking sites like __________ and _______ are being used extensively by
organisations for both marketing their products and also for recruiting personnel.

instagram, whatsapp

yahoo, orcut

Facebook, LinkedIn

facebook, gmail

Question 12 0 / 1 point
Give a name of fastest growing social networking site.

Facebook

Twitter

Orkut
 Instagram

Question 13 0 / 1 point
Twitter is a combination of a______and a________on a mobile phone.

tag, MMS

blog, MMS

blog, SMS

tag, blog

Question 14 0 / 1 point
________ is used for classi? cation of web pages by individuals or communities.

Blogging

Tagging

Rating

This is not the right choice.

Question 15 0 / 1 point
Enabling the rating technology on websites

explicitly enables feedback

shortens the feedback loop

hastens the network externalities effect

all of the above

Question 16 0 / 1 point
Users cannot create web pages with images, video, etc. on social network sites. (True/False)

True

False

Question 17 0 / 1 point
The Internet is a vast ocean of people, groups, organisations, and even nations connected
through electronic links. (True/ False)
 True

False

Question 18 0 / 1 point
In recent times, posts, videos and images available on the social media have often emerged as
the only sources of information from some troubled areas. (True/False)

True

False

Question 19 0 / 1 point
Traditional media becomes a source of activity on social media.

True

False

Question 20 0 / 1 point
Use of social media within organisations is called Enterprise 3.0. (True/ False)

True

False

Question 21 0 / 1 point
A challenge for use of social media tools is that they enable employees to waste time.
(True/False)

True

False

Question 22 0 / 1 point
The Twitter service was envisaged as a short but frequent blog service.(True/ False)

True

False

Question 23 0 / 1 point
Most technologies of the Internet are subject to strong positive feedback and network effects.
(True/False)
True

False
 Unit 13
Questi 0 / 1 point
Data ________ is a key issue in centralised IT management; ________ and the ability to
________ are the key characteristics of decentralisation.

decentralised, centralised, innovative

standardisation,centralised, decentralised

decentralised, ?exibility, innovative

standardisation, ?exibility, innovate

Question 2 0 / 1 point
When an organisation has varied IT needs across departments and works with various
fast-changing technologies that require differing levels of customisation, the ________
model is the preferred choice.

centralised

?exibility

decentralised

innovate

Question 3 0 / 1 point
Large vendors often work with ________ IT management while small vendors prefer to
deal with ________ IT management.

standardisation, ?exibility

Standardisation , decentralization

authentication, deauthentication

centralised, decentralised

Question 4 0 / 1 point
Many government departments in India that have added IT to complement their
processes have already realised _____.

?rst-order effects
 ?rst- and second-order effects

?rst-, second-, and third-order effects

none of the above effects yet

Question 5 0 / 1 point
Employee participation in technology assessment and design is ________.

possible more easily in centralised IT management

possible more easily in decentralised IT management

unaffected by the IT management model chosen

none of the above

Question 6 0 / 1 point
High security in an organisation ______.

slows down processes

leads to loss of privacy

entails cumbersome procedures

all of the above

Question 7 0 / 1 point
With centralised IT, procurement of IT bene? ts from___________.

scale and standardisation

reduced prices

better support and inventory management

all of the above

Question 8 0 / 1 point
The CIO�s responsibilities include __________.

management of the IT infrastructure of the organisation

alignment of the IT infrastructure with the organisational goals

 computing ROI on non-IT investments

both (a) and (b)

Question 9 0 / 1 point
The information systems (IS) plan of an organisation is a document specifying at a high
level how IT will support the organisational activities and is created by ___________.

the CIO of the organisation

jointly by the various business heads of the divisions of the

organisation

the CEO of the organisation

the COO of the organisation

Question 10 0 / 1 point
The penalties for violation of ________________are speci? ed in the contract and tend to
be quite steep for high uptime guarantees.

Vendor retention

? nancial agreement

SLAs

e-commerce organisations

Question 11 0 / 1 point
An industry best practice when examining bids from vendors _____.

is to rule out vendors who do not meet technical criteria even though
they have attractive commercial terms

is to look primarily at the commercial bid with the lowest bid

is to look at the bids of the vendors with highest rating

is to look at vendors with referrals from peers only

Question 12 0 / 1 point
Many government organisations have rules specifying that the _____ bid of a vendor can
only be opened after its _____ bid has been examined.
 Non-commercial, technical

commercial, technical

commercial,non- technical

non-commercial,non- technical

Question 13 0 / 1 point
Centralised IT management is always preferred over decentralisation as it is more
economical in the long run. (True/False)

True

False

Question 14 0 / 1 point
In modern organisations, the threat to IT infrastructure from harmful software and internal
security violations is insigni? cant. (True/False)

True

False

Question 15 0 / 1 point
Authentication addresses both external and internal threats to an organisation�s security.
(True/False)

True

False

Question 16 0 / 1 point
Managers can introduce IT to orchestrate organisational change like when they
deliberately use IT to control departments in a strongly decentralised management
culture. (True/False)

True

False

Question 17 0 / 1 point
Vendors are located and identi? ed through same processes. (True/ false)

True
 False

Question 18 0 / 1 point
A technical bid is a proposal that the vendor prepares regarding the work it plans to do
and the manner in which it will go about doing it. (True/ false)

True

False

Question 19 0 / 1 point
Many organisations routinely consider rival vendors before renewing the contract with the
current vendor.

True

False
 Unit 14
Question 1 1 / 1 point
From ________ perspective, workplace monitoring improves productivity and morale of the
workers, by ensuring there is no ________ and by spotting ________ for prompt rewards.

Ethics, secuirity, legal

E-mail, network logs, work of employees

management�s, free-loading, best performers

secuirity, legal , free-loading

Question 2 0 / 1 point
________ are publicly accepted rules of behaviour and are determined by loose codes which
________ sharply encoded in texts, in sharp contrast to ________ issues.

Ethics, secuirity, legal

Ethics, are not, legal

secuirity, legal , free-loading

management�s, free-loading, best performers

Question 3 0 / 1 point
________, ________ and ________ are examples of data and information relating to individuals
that are collected by organisations, which could be of a sensitive nature.

E-mail, network logs, work of employees

Ethics, secuirity, legal

management�s, free-loading, best performers

secuirity, legal , free-loading

Question 4 0 / 1 point
Electronic monitoring is considered by experts, as a modern day equivalent of the ________, a
much-debated 19th century concept.

privacy

ethics
 security

Panopticon

Question 5 0 / 1 point
Managements concerns of ________ are often over-ridden by the concern for ________, hence
justifying workplace monitoring.

privacy, ethics

authentication, ethics

privacy, security

legal, security

Question 6 0 / 1 point
With pervasive use of information systems in organisations, the scale and precision of
monitoring for certain tasks like �back-of? ce� tasks has

increased considerably

decreased considerably

remained the same

decreased marginally

Question 7 0 / 1 point
Which of these are possible ways of electronic monitoring in organisations?

Use of access cards

Incoming and outgoing e-mails

Inactivity records on system logs

All the above

Question 8 0 / 1 point
In modern organisations, the role of information systems professionals

has increased in importance owing to a heavy dependence on information

systems

has increased due to the power they exercise over other users
 both (a) and (b)

is not more important than other functions

Question 9 0 / 1 point
To have the best possible situation for organisational decision making, full awareness of any
exercise of power by systems professionals

is neither necessary for the systems users nor is it required of systems

professionals

is required of systems professionals, so that they can guide the

organisation towards better solutions

is required of systems users, so that they can ensure that suboptimal

solutions are not implemented by the organisation

is required of both systems users and systems professionals to ensure

negotiations for mutually-acceptable solutions

Question 10 0 / 1 point
For many commercial organisations, workplace monitoring is

a competitive necessity

a security imperative

a strategic management tool

all of the above

Question 11 0 / 1 point
As the JSPL Case Study points out, workplace monitoring through video surveillance cameras,
helps the organisation

track unknown persons, reduce theft and damage, improving security

remotely monitor project progress, saving costs

remotely monitor project personnel, improving productivity

achieve all the above, going from a tactical solution to become a strategic
management tool

Question 12 0 / 1 point
The Right to Information Law though strengthening democratic processes, tends to infringe on
what rights of individuals?

Privacy Rights

Right to Education

Right to Freedom

Right to Equality

Question 13 0 / 1 point
Ethics are moral rules and codes that individuals in a society follow, which are ________.

derived by religion and community ethos

publicly accepted widely, forming loose codes and guidelines

both (a) and (b)

determined by an explicit set of laws

Question 14 0 / 1 point
Collection of personal data by Government departments and provision of unique identities for
all citizens by the Government, do not challenge any of the rights of the citizens. (True/False)

True

False

Question 15 0 / 1 point
Workplace monitoring has only recently become a contentious issue because of the reach
and ease of use of digital technologies. (True/False)

True

False