Tatenda Chitumba

+263782638977
[email protected]
201 Courtney crescent , Victoria Falls
Tatenda Chitumba

Dear Sir/Madam

I am excited to apply for a Job at your Organization.leveraging my +6 years of experience in the aviation
industry and transferable skills acquired through diverse roles. With a strong background in operations,
management, and customer service, I am confident in my ability to drive efficiency and excellence.

Throughout my career, I have developed expertise in:

- Operational management
- Team supervision and leadership
- Safety protocols and compliance
- Communication and customer service
- Time management and problem-solving

My professional journey has equipped me with valuable skills, including:

- Ground Support Equipment (GSE) operations

- Logistics and supply chain management
- Cargo and baggage handling
- Ground-to-flight deck communication

To enhance my skills, I have completed relevant certifications and diplomas, including:

- IATA Foundation Diploma

- Airport Ramp Services with IATA
- Diplomas in Supply Chain Management, Hospitality and Tourism Management, and Business Administration
- Licenses for forklift operation and heavy vehicle/Bus

Currently pursuing a degree in Business Management in Marketing at Catholic University of Zimbabwe, I

possess excellent communication skills, the ability to work under pressure, and a commitment to safety.

I am eager to bring my expertise and enthusiasm to a new challenge and contribute to the success of your
organization. Thank you for considering my application. I look forward to discussing my qualifications further.

Sincerely,

Tatenda Chitumba
+263782638977
 Tatenda Chitumba
+263782638977
[email protected]
201 Courtney crescent , Victoria Falls
Tatenda Chitumba

PERSONAL DETAILS
Date of Birth : 04/04/1993
Marital Status : Married
Nationality : Zimbabwean
National ID No : 45-214463E45
Passport No : AE608628
Sex : Male
Driver's licence No : AA00180202

EXPERIENCE
Nov 2023 Ramp Supervisor
- Present Aviation Ground Services
-Airport Ramp Services
-leading the Ramp team/Ramp Supervision
- Aircraft Pushback ,Wing walking, Ground to flight deck communication (headset
operator)
-Driving the Staff Bus
- Toilet and water servicing (Potable water)
- Baggage, passenger and cargo handling.
- Arrange required number of Non-Motorized equipment to the aircraft parking bay
according to flight requirements.
-Assist in carrying out FOD check prior to arrival and after departure .
- Follow strict compliance to all relevant company SOPs, Work Instructions, and
Airport Authority Standards and Regulatory requirements.
- On-Time Dispatching of Allocated Flights as per the Airline Specifications
- always follow Speed Limit and to wear Safety Belt whenever Driving light/heavy
vehicles on Airside/Landside.
Jan 2021 Ground Support Equipment Operator
- Oct National Handling Services
2023 - Aircraft Pushback ,Wing walking, Ground to flight deck communication (headset
operator)
- water servicing (Potable water)
- Baggage, passenger and cargo handling.
- Liaising with Customers at Check-in points, travel documents verification,
-Escorting and directing arriving and departing passengers to the respective areas
such as visa counter, transfer desk, premium lounges and boarding gates
- assisting physically incapacitated passengers, escorting Unaccompanied Minors,
- Arrange required number of Non-Motorized Equipment to the aircraft parking bay
according to flight requirements.
- Carry out positioning of chocks and cones.
Assist in carrying out FOD check prior to arrival and after departure .
-keeping the Driver Cabin Clean and Free from Foreign Object Debris (FOD) and Food
Products.
- Checking and Reporting of vehicle damage/defects on time to Shift in charge.
Inspect all assigned (and appropriately trained in) Ground Support Equipment to
ensure serviceability,fuel levels and cleaning of the Ground Support Equipment and
Inform supervisor of any issues, incidents, discrepancies to avoid disruptions/delays
in the provision of service.
- Follow strict compliance to all relevant company SOPs, Work Instructions, and
Airport Authority Standards and Regulatory requirements.
 - Unload baggage, air cargo, bulk and/or container/pallets, onto carts and/or dollies
Drive and/or Operate GSE, which may include Highloaders, Passengers Steps,
Transporter, forklifts,baggage tractors, baggage carts, belt loaders, cargo dollies.
- On-Time Dispatching of Allocated Flights as per the Airline Specifications
- always follow Speed Limit and to wear Safety Belt whenever Driving light/heavy
vehicles Airside/Landside.
- Adherence to Ramp Safety and Marshalling when (docking or undocking)
equipment
- Perform other department duties related to my position as directed by the Head of
the Departments.
- Attend all trainings that are made available by the company.
April Cargo Checker/Data Capturer
2018 - Aviation Ground Services P.O.Box AP 13 RGMI Airport
Nov 2020 CARGOSPOT HANDLING, Fully integrated
-Cargo acceptance
-Export Manifest
-Full Airwaybill
-Import Flight check in
-Arrival/ Delivery
-Invoicing
-Cargo updates on Traxon CDMP, cargo tracking on track trace
-Customer Services,Cargo Checking,Data capturing, Handling
incoming and outgoing calls,
-advising Customers on flight arrivals.
-stock taking,
-Cargo arrival notification (NFD) and Cargo Receiving (RCF)
-Cargo depalletization
-Retrieve, store cargo with particular emphasis on the best practice handling of
Dangerous Goods, valuables, Perishables, Courier, Live Animals, Diplomatic Mail.
Managing floor location (s).
-Quick Ramp Transfer Cargo product is handled in a timely manner whilst report
irregularities.
-Cargo inventory is accurately completed and updated in system

OBJECTIVE
An individual with flair and logical approach to challenges and can perform
effectively within a highly pressurized environment. An enthusiastic dedicated Man
who is a hard worker, self motivated.Highly professional appearance and demeanor.
EDUCATION
2024 Bachelor of Business Management in Marketing
Catholic University of Zimbabwe
1.2
2023 Airport Ramp Services
IATA
Pass
2023 Diploma in Business Administration
Alison
Pass
2023 Diploma in Integrated Marketing Management
Alison
Pass
2023 Diploma in Hospitality and Tourism Management
Alison
Pass
2022 Diploma in Supply Chain Management
Alison
Pass
2017 IATA Foundation in Travel and Tourism Diploma
IATA
Pass
2013 GCE
Madziwa Mine Secondary School
Pass

CERTIFICATIONS
•Pushback Operators Licence
•Aviation Security
•Drivers licence ,Code B1,C1,D1,BE,CE and DE (Buses,Light and heavy Motor
Vehicles)
•Defensive Driving Certificate
• Medical Certificate
• Forklift Operator's Licence
•ADL Certificate
•DGR Certificate
• Human Factors Certificate
• Safety Management Systems Certificate
• ERP Certificate
• Passenger Handling
• Cargo Handling
•AVI Handling Certificate
•Ramp awareness

SKILLS
Active listening and Passenger, Cargo and Aircraft
communication, Problem solving, handling
Microsoft word, Organizing,
100%
Customer Service, efficient
multitasker,fast learner, creative
thinking, resourcefulness
DISCRIPTION Resolving customer
request, questions and
complaints frequently, Profound
ability to remain tactful and
organized in stressful situations,
exceptional knowledge and ability
to deal with the public.
100%

LANGUAGES
•English •Shona

INTERESTS
Travelling, Surfing through the internet and Reading

REFERENCE
Mr S .Gwenanguruwe - Aviation Ground Services P.O.Box AP 13, Harare
Supervisor
[email protected]
+263772469571
Mr D Karugwambe - National Handling Services P.O.Box 60 Vicfalls Inter Airport
Station Manager
[email protected]
+263773370885
Mr Makoni - Aviation Ground Services P.O.Box AP 13, Harare
Former Duty Manager
[email protected]
+263774944969

ADDITIONAL INFORMATION

ZYIT (Zimbabwe Youth in Tourism)Member.

Focusing on promoting Sustainable Tourism