Narrative Performance

Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 10

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did

it, and how consistently they did it.

Contributes to a welcoming and professional environment for guests and teammates.

Understands how their performance, directly and indirectly, impacts the guest experience.

Meets and Sometimes Exceeds Standards

Comments:

Jan consistently supports his waiter in delivering excellent service to the guests by ensuring that food
and drinks are picked up and served promptly.

He can develop a more welcoming presence which will help everyone feel more comfortable in his
company, both with guests and colleagues.

Commitment to a Culture of Learning and Improvement [14% of Appraisal]

[Section Score: 3 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Seeks opportunities to learn and develop skill proficiency and improve work quality.

Ensures that all mandatory/required training is completed on time.

Learns from incidents and takes steps to ensure that they don't reoccur; thinks ahead to examine
potential consequences of actions.

Demonstrates ability to problem solve and adjust to challenges to meet new requirements.

Meet Standards

Comments:

He displays enthusiasm and dedication towards acquiring new knowledge and embracing new
experiences and shows ways to improve and identify the underlying causes of the issue.

He often invests effort on aspects linked to his job description and ensures that his tasks are
completed in a timely manner.

Proficiency in Role Responsibilities [30% of Appraisal]

[Section Score: 4 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.
Demonstrates an understanding and ownership of assigned tasks and responsibilities outlined by the
job description.

Performs duties with the functional and technical knowledge and skills to do the job correctly;
produces high-quality, accurate work.

Contributes to the efforts that support established team and department goals.

Meets and Sometimes Exceeds Standards

Comments:

He maintains a steadfast commitment to his task with a strong sense of responsibility towards work
by always showing his dedication in everything that he does.

He is known for his unwavering dedication and strong work ethic as well as approaching task with a
determined spirit that gives him the ability to perform well and deliver positive results.

Managing Company Resources [14% of Appraisal]

[Section Score: 4 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Responsibly handles all assets (supplies, equipment, materials) with care to avoid damage, loss, or
unnecessary waste.

Displays an understanding of how the team member directly or indirectly impacts the financial
success of the operations.

Meets and Sometimes Exceeds Standards

Comments:

He makes sure that all equipment had been handled and used properly as per requirement and
taking ownership of whatever company assets that was shared and was frequently used during and
after operations.

He consistently reinforces the importance of boosting revenue, increasing guest’s interactions, and
delivering memorable service to the guests

Team Engagement and Communication [14% of Appraisal]

[Section Score: 3 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Speaks up to share ideas or information on important issues.


Serves as a positive influence on others through supportive communication and actions.

Meet Standards

Comments:

He encourages his co-workers to share new ideas that is beneficial to the team and make them
realize the importance of each other's views and opinions.

Jan is always open to receiving criticisms, viewing it as a valuable opportunity for growth

Overall Score & Rating: 3.72 - Meets and Sometimes Exceeds Standards

Future Development Goals: (Required)

Jan has excelled as an assistant waiter, consistently providing strong support to his waiter to ensure
excellent service for all guests. This is Jan's second contract on board, and it’s evident that he has
performed admirably throughout its duration. Despite being a private individual, Jan is dedicated and
reliable in his work. He is adaptable to any assignment, completing tasks properly and without
needing supervision. His dependability makes him a trusted team member, always ensuring that jobs
are done correctly and on time. There are a few areas for improvement, such as maintaining a better
work-life balance on board. He was once reminded about the importance of timekeeping, but he
took the feedback constructively and has since improved in that regard. Jan could also benefit from
enhancing his interactions with both guests and colleagues to build his confidence and open up more
opportunities by overcoming his shyness. Overall, this contract has been very successful for Jan. He
has gained valuable knowledge and experience that will benefit his career moving forward. He has
earned a well-deserved vacation.

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Demonstrates personal commitment to, advocates for, and effectively communicates the company’s
core values, goals, and initiatives.

Treats all people with dignity and respect; shows respect for and understanding of diverse points of
view.

Prioritizes ethics and compliance, including health, environmental protection, safety, and security in
day-to-day duties.
Encourages others and demonstrates the ability to speak up, raise concerns, suggestions, and
questions issues of non-compliance without fear of retaliation.

Meet Standards

Comments:

Ben should place emphasis on aligning with the company’s core objective of serving guests and
colleagues in an appropriate manner, he needs to reflect on how his personal values align with those
of the company.

He can work on his consistency in all his actions and can identify common ground that can help him
demonstrate genuine commitment and open himself to any valuable insights towards improvement.

Contribution to Guest and Team Experience [14% of Appraisal]

[Section Score: 3 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Contributes to a welcoming and professional environment for guests and teammates.

Understands how their performance, directly and indirectly, impacts the guest experience.

Meet Standards

Comments:

Ben can enhance his skills in managing his responsibilities by setting his goals and prioritizing task.

He needs to ensure that he places a high priority on his commitment to learn and follow company
standards.

Commitment to a Culture of Learning and Improvement [14% of Appraisal]

[Section Score: 4 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Seeks opportunities to learn and develop skill proficiency and improve work quality.

Ensures that all mandatory/required training is completed on time.

Learns from incidents and takes steps to ensure that they don't reoccur; thinks ahead to examine
potential consequences of actions.

Demonstrates ability to problem solve and adjust to challenges to meet new requirements.

Meets and Sometimes Exceeds Standards


Comments:

At some point, he displays enthusiasm and dedication towards acquiring new knowledge and
embracing new experiences and shows ways to improve and identify the underlying causes of the
issue.

Ben’s realization that his actions may cause harm to him, reflects his accountability in handling
matured and challenging situations.

Proficiency in Role Responsibilities [30% of Appraisal]

[Section Score: 3 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Demonstrates an understanding and ownership of assigned tasks and responsibilities outlined by the
job description.

Performs duties with the functional and technical knowledge and skills to do the job correctly;
produces high-quality, accurate work.

Contributes to the efforts that support established team and department goals.

Meet Standards

Comments:

Ben have been doing well with his duties & responsibilities as per company standards and make sure
that the same is practiced all the time.

He often invests effort on aspects linked to his job description and ensures that his tasks are
completed in a timely manner.

Managing Company Resources [14% of Appraisal]

[Section Score: 4 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Responsibly handles all assets (supplies, equipment, materials) with care to avoid damage, loss, or
unnecessary waste.

Displays an understanding of how the team member directly or indirectly impacts the financial
success of the operations.

Meets and Sometimes Exceeds Standards

Comments:
He makes sure that all equipment had been handled and used properly as per requirement and
taking ownership of whatever company assets that was shared and was frequently used during and
after operations.

He consistently reinforces the importance of being transparent and flexibility with his work
environment and colleagues.

Team Engagement and Communication [14% of Appraisal]

[Section Score: 5 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Speaks up to share ideas or information on important issues.

Serves as a positive influence on others through supportive communication and actions.

Consistently Exceeds Standards

Comments:

Ben often encourages his co-workers to share new ideas that is beneficial to the team and make
them realize the importance of each other's views and opinions.

He always gave his support for his colleagues, whether they face challenges from the ship’s
environment or work and peer issues.

Overall Score & Rating: 3.56 - Meet Standards

Future Development Goals: (Required)

Ben was initially assigned to Angelo's Restaurant and was later reassigned to Dragon Lady halfway
through his contract. His journey during this contract has been challenging, particularly with guest
interactions and time management. The move to Dragon Lady provided Ben with an opportunity to
learn from his earlier performance issues and to strive for improvement. At Dragon Lady, Ben's
efforts to enhance his performance became noticeable. He concentrated more on guest interactions
and made a conscious effort to be punctual. He was also given the opportunity to promote Yum Cha
bookings by inviting guests, a task in which he excelled. It is encouraging to see individuals like Ben
learn and grow from their challenges. With proper guidance and his own dedication, Ben has the
potential to achieve even more in his career. I hope to see him continue to progress and succeed. He
has earned a well-deserved vacation.
Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Demonstrates personal commitment to, advocates for, and effectively communicates the company’s
core values, goals, and initiatives.

Treats all people with dignity and respect; shows respect for and understanding of diverse points of
view.

Prioritizes ethics and compliance, including health, environmental protection, safety, and security in
day-to-day duties.

Encourages others and demonstrates the ability to speak up, raise concerns, suggestions, and
questions issues of non-compliance without fear of retaliation.

Meets and Sometimes Exceeds Standards

Comments:

Jillian is one of the well-experienced waiters on board and continuously using his skills and abilities
when it comes to serving guests and contributes on revenue generating practices and cross
promotions.

He makes sure that he is always practicing his duties when it comes to public health, safety drills and
safety trainings.

Contribution to Guest and Team Experience [14% of Appraisal]

[Section Score: 4 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Contributes to a welcoming and professional environment for guests and teammates.

Understands how their performance, directly and indirectly, impacts the guest experience.

Meets and Sometimes Exceeds Standards

Comments:

Jillian always provides excellent service to the guests leaving them with memorable service on board.

He always pay attention to details when it comes to guest’s needs and makes sure that the food and
drinks were served promptly on the table.

Commitment to a Culture of Learning and Improvement [14% of Appraisal]

[Section Score: 3 out of 5]


Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Seeks opportunities to learn and develop skill proficiency and improve work quality.

Ensures that all mandatory/required training is completed on time.

Learns from incidents and takes steps to ensure that they don't reoccur; thinks ahead to examine
potential consequences of actions.

Demonstrates ability to problem solve and adjust to challenges to meet new requirements.

Meet Standards

Comments:

He displays enthusiasm and dedication towards acquiring new knowledge and embracing new
experiences and shows ways to improve and identify the underlying causes of the issue.

Jillian can improve his time management skills to avoid rushing things and will enable him to allocate
sufficient time to his task to enhance the quality of his output.

Proficiency in Role Responsibilities [30% of Appraisal]

[Section Score: 4 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Demonstrates an understanding and ownership of assigned tasks and responsibilities outlined by the
job description.

Performs duties with the functional and technical knowledge and skills to do the job correctly;
produces high-quality, accurate work.

Contributes to the efforts that support established team and department goals.

Meets and Sometimes Exceeds Standards

Comments:

He had been consistently performing well with his duties & responsibilities as per company standard
and make sure that the same is practiced all the time.

He often invests effort on aspects linked to his job description and ensures that his tasks are
completed in a timely manner.

Managing Company Resources [14% of Appraisal]

[Section Score: 4 out of 5]


Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Responsibly handles all assets (supplies, equipment, materials) with care to avoid damage, loss, or
unnecessary waste.

Displays an understanding of how the team member directly or indirectly impacts the financial
success of the operations.

Meets and Sometimes Exceeds Standards

Comments:

He makes sure that all equipment had been handled and used properly as per requirement and
taking ownership of whatever company assets that was shared and was frequently used during and
after operations.

He consistently reinforces the importance of boosting revenue, increasing guest’s interactions, and
delivering memorable service to the guests

Team Engagement and Communication [14% of Appraisal]

[Section Score: 4 out of 5]

Minimum of 2 Observations to be entered here based on: what the teammember did, how they did
it, and how consistently they did it.

Speaks up to share ideas or information on important issues.

Serves as a positive influence on others through supportive communication and actions.

Meets and Sometimes Exceeds Standards

Comments:

Jillian often encourages his co-workers to share new ideas that is beneficial to the team and make
them realize the importance of each other's views and opinions.

He can work on his consistency in all his actions and can identify common ground that can help him
demonstrate genuine commitment and open himself to any valuable insights towards improvement.

Overall Score & Rating: 3.86 - Meets and Sometimes Exceeds Standards

Future Development Goals: (Required)


Jillian has completed several contracts on board, and his journey has been smooth and progressive.
As a diligent crew member, Jillian takes his responsibilities seriously and adapts well to his working
environment. Known for his aggressive approach to task completion, he ensures that every task is
finished promptly and efficiently. Jillian is part of the reservation team on board and excels in
providing guests with information, organizing bookings, and handling special orders to ensure guests
are well cared for. His flexible personality strikes a balance between sweetness and firmness,
depending on the demands of the situation. Jillian easily adapts to challenging circumstances,
maintaining professionalism in his interactions with both work and people. Jillian's journey has been
inspiring. To further advance his career, he can focus on balancing his mood in challenging situations
and adopting a calm and graceful demeanor. Additionally, he can work on developing a more
naturally engaging approach when interacting with guests. These improvements will contribute to his
career growth over time. Overall, Jillian has had a successful contract and has earned a well-deserved
vacation.

You might also like