AY2024-T5 Unit 5 BUS 5411 Written Assignment - Transactional & Transformational Theories
AY2024-T5 Unit 5 BUS 5411 Written Assignment - Transactional & Transformational Theories
Anonymous Student
Jill Medvedow took over the Institute of Contemporary Art (ICA) in Boston in 1998 when the
institution was struggling with a lack of visitors, funds, and a permanent collection. This case
study highlights her strategic leadership that transformed ICA from a struggling institution into a
vibrant, influential cultural hub. Her leadership journey showcases a blend of different leadership
styles tailored to fit the evolving challenges and opportunities the ICA faced (MIT Sloan, 2010).
When Jill Medvedow assumed the directorship of the ICA, she encountered several critical
issues: lack of financial resources, minimal visitor engagement, and an absence of a permanent
collection. Underlying these challenges was the broader issue of establishing credibility and
relevance in the art world. Medvedow's leadership was pivotal in addressing these challenges
through a mix of transformational, transactional, and servant leadership styles (MIT Sloan, 2010;
The Case Centre, 2010). Transformational Leadership: Medvedow’s vision for the ICA
involved securing a $50 million grant to build a new facility at Fan Pier. This strategic move was
crucial for attracting more visitors and enhancing the museum’s appeal. Her ability to articulate a
compelling vision and inspire her team to work towards this common goal exemplified
This style ensured that strategic plans were executed efficiently, maintaining the organization’s
focus on achieving its long-term objectives (The Case Centre, 2010). Servant Leadership:
Medvedow also demonstrated servant leadership by prioritizing the needs of artists and the
community. She ensured that the ICA served as a platform for diverse artistic expressions and
To sustain the momentum and continue the ICA’s growth, several strategic actions were
implemented. Medvedow’s focus on resource acquisition, such as securing financial support and
communicating and engaging with city officials, donors, and the public, were instrumental in
building the museum's credibility (MIT Sloan, 2010; The Case Centre, 2010). Medvedow also
introduced innovative and diverse programming to attract a wider audience and foster
community engagement. These actions were successful in addressing the key issues and
developing programs that involve the local community and make contemporary art more
philanthropic organizations, and individual donors is also crucial. Additionally, enhancing the
ICA’s digital presence can help reach a global audience and bolster educational and outreach
Monitoring the effectiveness of these solutions involves regular assessments of visitor numbers,
community feedback, and financial performance. Engaging stakeholders through surveys and
forums can provide valuable feedback for necessary adjustments. Developing contingency plans
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for potential challenges, such as economic downturns or shifts in public interest, ensures the ICA
CONCLUSION
Jill Medvedow’s leadership at the ICA demonstrates the power of visionary and adaptable
transactional, and servant leadership styles, Medvedow successfully navigated the challenges and
REFERENCES:
MIT Sloan School of Management. (2010). Turnaround and Transformation: Leadership and
https://mitsloan.mit.edu/teaching-resources-library/turnaround-and-transformation-
leadership-and-risk-bostons-institute-contemporary-art
Odumeru, J. & Ifeanyi, G. (2013, June). Transformational vs. transactional leadership theories:
http://www.irmbrjournal.com/papers/1371451049.pdf
The Case Centre. (2010). Turnaround and Transformation: Leadership and Risk at Boston's
https://www.thecasecentre.org/educators/products/view?id=102371