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04-Control of Non Conforming Product Word Document

NC HANDLING PROCESS

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166 views4 pages

04-Control of Non Conforming Product Word Document

NC HANDLING PROCESS

Uploaded by

Dinakaran
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Standard: ISO 9001:2015

SRI VINAYAGA FUTURA TECHNOLOGIES


Issue No./Date:
01/09.04.2021
Document Ref No: QSP- 04
Rev. No./Date: Control of Nonconforming
Title:
00/09.04.2021 Product

1.0 Purpose

To define the methodology to control the identified nonconforming product at


various stages of production and service provision in the Quality management
system

2.0 Scope

This procedure is applicable to the nonconformances identified within the


scope of the Quality management system, which also includes customer
complaints.

3.0 Responsibility

Quality Incharge
Production Supervisor

4.0 Procedure
General
The nonconforming products can be identified at various stages as given
below:

a. Incoming Inspection Raw materials


b. In-process Inspection
c. Final Inspection
d. Customer Complaints

For any non conformances identified, the first step of actions is to sort it out
so that the customer or the next stage of operation is not affected, followed
by root cause analysis and initiation of corrective action.

Incoming Inspection -Nonconforming

The Receipt Quality Incharge shall inspect the incoming material as per Procedure for the
required specification as per the Drawing and during this stage the non
conformances are identified either by Quality Incharge and the nonconforming
products are identified from the good ones by tag or by storing areas. The

Quality System Procedure Page 1 of 4


Standard: ISO 9001:2015
SRI VINAYAGA FUTURA TECHNOLOGIES
Issue No./Date:
01/09.04.2021
Document Ref No: QSP- 04
Rev. No./Date: Control of Nonconforming
Title:
00/09.04.2021 Product

Store Incharge shall arrange to send back the rejected materials to the customer/Supplier
through Materials Invoice/DC

The Customer is informed for immediate replacement or any other actions to


be taken. In case of any major non conformances Corrective Action Report
is issued and obtained back after actions are completed.
In-process Inspection -Nonconforming

The nonconforming products during this stage are identified by the In-process
Inspection. The nonconforming products are identified by the Quality Incharge
and the types of nonconformities are reviewed and appropriate actions are
initiated and the production is allowed to continue.

The details of such incidents are recorded in the Nonconformance Register


maintained in the Quality Department.

In case of any major non conformances, Quality Incharge is authorized to stop


the production and take necessary actions in consultation with the Production
Supervisor.

The Nonconformance Register is reviewed on monthly basis by the Quality In-


charge and analysis is carried out. When there are many repeated
nonconformities or instances that may lead to major nonconformance,
Corrective Action Report (CAR) is initiated, using problem solving
techniques. Production Supervisor to take necessary actions and the
implementation is verified for its effectiveness

Final Inspection Nonconforming

The identification of nonconforming products at this stage includes from


various other inspection activities like Final Inspection Report (Pre-dispatch
Inspection).

The above inspection activities are carried out according to the relevant
documents like Control plan, Drawing. For the identified non conformances
CAR is initiated and it is implemented by Quality In-charge.

Until the actions are completed the nonconforming products are distinctly
identified so that they are not mixed up with other good products. All the

Quality System Procedure Page 2 of 4


Standard: ISO 9001:2015
SRI VINAYAGA FUTURA TECHNOLOGIES
Issue No./Date:
01/09.04.2021
Document Ref No: QSP- 04
Rev. No./Date: Control of Nonconforming
Title:
00/09.04.2021 Product

finished goods are dispatched to customers only after it passes the final
inspection.

 The rejected products shall be reviewed by the quality in charge and one or
more of the following actions shall be determined.

 The non conforming products detected during final inspection shall be


identified by "Rejected" tag.

 The rejected products shall be moved to Rejection Area".


Customer Complaints

When the nonconforming products are complaints from customers they are
verified at the receiving stage and records are evaluated against the final
inspection report and Customer Complaint Register is updated. When the
comparison of records demonstrates that products are good in nature, the
issue is discussed with customers for further actions.

When the comparison of records demonstrates the genuineness of the return


from the customer and CAR is initiated by the respective function. The service
products are analyzed to identify the cause of the problem. Where necessary
cross-functional team members are involved for brainstorming to identify the
causes and initiate appropriate actions.

After the actions are identified and initiated, CAR is updated and returned
back to Quality Incharge and customers’ are communicated back with the
actions taken.

In case of any customer complaints, it is communicated to Quality Incharge,


where it is logged in the Customer Complaint Register and CAR is issued to
concerned functional head for initiation of corrective action.

The root cause of the problem is analyzed. Corrective action is taken for the
cause of the problem and the same is implemented in all appropriate areas.
Quality Incharge reviews the Nonconformance register to analyze and initiate
appropriate corrective action

Quality System Procedure Page 3 of 4


Standard: ISO 9001:2015
SRI VINAYAGA FUTURA TECHNOLOGIES
Issue No./Date:
01/09.04.2021
Document Ref No: QSP- 04
Rev. No./Date: Control of Nonconforming
Title:
00/09.04.2021 Product

The status of nonconforming products and the actions taken are summarized
and submitted to Managing Partner Review and also discussed in the
Management Review Meeting.

5.0 Reference Documented information

1. Nonconformance Register
2. Corrective Action Report
3. Customer Complaint Register

Prepared by: Approved


by

Quality System Procedure Page 4 of 4

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