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Business Analyst JD

Business Analyst JD

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Stickybeak
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14 views3 pages

Business Analyst JD

Business Analyst JD

Uploaded by

Stickybeak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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A360 Job Description - Internal Use Only

If a participant is able to “graduate” early, and is considered 100% billable, PSM will work
with the delivery leadership team/managers to transition resource

Title: Salesforce Business Quality Analyst


Location: Offshore
Core job focuses: Salesforce Implementation and Managed Services
Salary Range:

Job description:

We are looking for a Salesforce Business Quality Analyst to join our team! You will work
alongside project team members to ensure requirements; user stories and testing meet client
and team expectations. Your main tasks will include performing detailed requirements analysis,
documenting processes, writing user stories and test criteria, and supporting test and training
execution, however, ability to understand Salesforce.com declarative functions and support the
team as needed with admin functions is ideal.

You will work closely with all team members, including project managers, architects and
developers as well as client product owners, subject matter experts, technology resources and
executives. The ideal candidate should possess a passion for problem-solving, details and
analysis to help teams and clients succeed. This role serves as a Voice of the Customer.

Success in this role will look like:

● Collaborate with business stakeholders to understand and document their requirements.


● Conduct interviews, workshops, and surveys to gather information about current
business processes and future needs.
● Analyze and document functional and non-functional requirements.
● Gather requirements from clients while simultaneously guiding them on best practices
and recommendations
● Document user stories, functional requirements, process flows and UACs
● Structure solutions and various implementation options in an easily understandable
format to enable clients to make educated decisions
● Create detailed business requirement documents, use cases, user stories, and process
flow diagrams.
● Participate in Quality Assurance to ensure that testing processes align with business
requirements.
● Participate in user acceptance testing (UAT) and validate that the delivered software
meets specified requirements.
● Act as a liaison between business stakeholders and development teams, facilitating
communication and ensuring alignment.
● Stay informed about industry best practices and emerging trends in software
development and business analysis.
A360 Job Description - Internal Use Only

● Operate in and foster a hyper agile cycle of quick feedback gathering, development and
testing.
● Participate in customer projects to support the execution of all project implementation
phases including client discovery, requirements gathering, user story definition, system
and user testing, deployment, training and post go live support
● Support, sprint demos to showcase build activities to the client and facilitate feedback
discussions as the functionality relates to customer requirements
● Builds, organizes, grooms and maintains the project backlog, ensuring the backlog is
prioritized and aligned to project and team objectives
● Work closely with senior team members to ensure deliverables meet requirements;
create and maintain documentation as required
● Support team with testing execution against user stories and test plans against all
phases of an engagement, including test scenario execution, testing results
documentation and defect tracking and resolution
● Contribute to configuration and declarative build tasks within Salesforce
● Contribute to a collaborative team environment through internal knowledge sharing and
skill development
● Conduct training & functional knowledge transfer activities
● Practical and applied knowledge of software development best practices such as
requirement tracking/documentation and code reviews
● Familiarity with cloud based, enterprise level packaged applications

You are not expected to do the following:

● Does not oversee design functions but may participate in design solutions
● Does not create, modify and test coding that allow the computer applications to run
● Does not program, develop programs or oversee computer programming
● Does not create front-end elements of a software, application or website
● Does not develop, create or modify general applications software or specialized utility
programs
● Does not develop software solutions

Qualifications you are expected to have:

● A junior, senior, or graduate student currently enrolled in a program with a focus on


project management or management in technology
● One year of experience in a relationship based, customer facing role
● Have an academic level of written and verbal communication skills
● Strong interpersonal skills to actively listen, communicate in ways that foster trust and
show flexibility
● Team spirit and the ability to work with a group of diverse people, provide recognition
and reward
A360 Job Description - Internal Use Only

● Ability to work in a fast-paced, self-directed environment under deadline pressures


● Ability to manage own workload independently, multi-task, and prioritize effectively
● Solid organizational skills including attention to detail, research, and multitasking skills
● High computer literacy
● Able to work US Eastern Standard Time Hours

You will thrive in this position if:

● A team player with a positive demeanor with good interpersonal skills with respect to
internal and external interactions and relationships.
● Service-oriented and innately driven to produce outstanding customer satisfaction and
results.
● Detail-oriented individual with the ability to rapidly learn and take advantage of new
concepts, business models, and technologies.
● Highly organized and detail oriented with excellent verbal and written communication
skills
● Analytical and prone to logically and methodically work through problems
● Possess a sense of urgency with strong organizational and follow-up skills.
● Ability to develop relationships with new people in a professional environment and a
desire to proactively contribute to, and enhance, team outputs
● Enjoys discovering, learning about and implementing new technologies
● Ability to meet travel requirements, when applicable (potential for up to 20% travel)

I. Our interview process:

○ Online Test
○ First Interview with functional lead or peer
○ Optional Case Study
○ Final Interview with tbd

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