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Stefani Interview Questions

Interview questions

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sudeepvghode
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26 views7 pages

Stefani Interview Questions

Interview questions

Uploaded by

sudeepvghode
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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ITIL processes and life cycle

Please find the details and prepare the same for the interview.

Link for SLA- https://calibreone.com.au/service-level-agreements/

Service Level Agreements (SLA) and what they mean - Calibre One
An introduction to Service Level Agreements. Most maintenance agreements have an SLA or Service Level Agreement compon
calibreone.com.au

· Difference between request and incidents and problem?

· What do you know about VPN?

· One of the user call you on service desk number and ask he has not received email on outlook from past 2 to 3 hrs. what will

· User call you and ask internet is not working on laptop what tr…
Knowledge on As.400
What do you mean by trace route
Reset the password in ad create user's in Ad Sitting on first floor printer on 3rd floor Sccm P1 P2 P3 SLA VPN USER kese edit kiy
What is RCA
What do u mean by CSI In ITIL
What are the lifecycle of incident
What is ITIL
Go through your cv you should be able to justify your cv
User is unable to open bit locker how will you help what are the steps
If printer is unable to give the print how will you troubleshoot
Difference between incident and request
We have network drive user is trying to search the network file he is not able to find how will you find it for him
Run me through the Profile and family background?
Which project you are working in mphasis?
Do you have QA on paper?
Any reason why you moving to technical support?
Total experience in service desk profile?
What is Maximum call volumes you handle in a day ? 18 to 20
Have you worked on outlook,teams?
If outlook is not opening getting error what will you do?
Outlook is not starting even if in safe mode how will you troubleshoot?
Describe your difficult work situation and how you have handled it and how did you overcome it?
Do you prefer to work independently or in a team?
User has called 3 times application issue ticket is already raised what will you do?
How flexible are you with the shifts?
How do you start your day?

Are you aware about itil process?


Can you let me know the Fullform of ITIL?
Can you let me know the priority levels of incident?
Can we create retrospect incidence for l1 and l2?
How can you identify the level1 or level2?
Tell me the Response time of each priority?
You worked on SAP?
You worked on exchange server?
Are you aware of printer troubleshooting?
Do you have any idea about sccm?
What kind of outlook issues you have handled?
I am working in office my outlook showing disconnected but my all other applications are working?
If outlook is not opening for multiple users what will you do incident request or service request
How will you create user in Active directory
Teams is not opening getting some error how will you troubleshooting
Knowledge and experience in sccm
How you provide mailbox access?
If user calls I am not able to send and receive emails through outlook and you took a control of system and you find msg that y
You received ticket access in your bin so just tell me the whole ticket handling process?
User calls and starts abusing you how will you handle them?
What is SLA?
What are the responsibilities of service desk analyst
Role play I will be user and you will help me
Follow all call ethics
I am not able to send and receive the emails
Different between incident and service request
I can see you've worked on ms tell me about MS
Why do we use DNS uses of it
What is RCA
Microsoft teams is not starting steps you will perform to start
Experience on printer troubleshooting
Experience on Citrix
Types of applications you have worked on
What is ITIL
WHAT IS RCA
I won't be able to provide you the remote access you need to guide me on this
Printer is working but print is showing in queue and not able to print what will you do
Please achese karo ye sb Or cv padh lo apna achese
Pick any one topic and speak for 2 mins completely non technical
What is your understanding about service desk
Troubleshooting of MS Azure active directory
What is ITIL and it's life Cycle and where service desk falls in this process?
Difference between service request and incident request
Request comes to you for password reset how will you do that? Also it is incident or a request?
What is SLA?
what exactly you have worked in SCCM?
Major roles and responsibilities in active directory?
Have you worked on vpn and what were your roles and responsibilities for the same?
Let me know about your KRA's?
Roles and responsibilities as a service desk analyst in your organization ?
Correlation between incident problem and change management?
What do you understand by security group?
What are priority levels in incident? What are SLA associated with it?
How many priority levels we have as per ITIL?
Difference between urgency and impact?
What are priority levels for incident management
What is ITIL and your understanding for ITIL
Do you have any exposure in incident management
Can you take me through incident life cycle
Have you worked on SAP
Are you aware of AS400
What is difference between incident and problem
And more focus on service desk not quality
repare any one topic non technical in thay your communication will be checked
Achese prep kro questions
Be firm with your communication skills
How to install network printer of print server is configured on domail and next scenario if it is not configured and give step by
Print server is not installed on domain then what are the steps
What is difference in incident problem and change management

Option in AD user can change password in next log on attempt you have to check that option
User raise ticket and he wants to reset password how will you do that
What is difference in csat and dsat
Have you worked for as400
What do you understand by KRA in service desk
Are you familiar with kb article
Any ticket comes to if end user is not aware of his issue how you tackle the situation
If any issue is reported to you what process you follow to resolve the issue from beginning to end step by step
What is VPN what purpose we use
What is SLA and how you differentiate the tickets
Exp on troubleshooting MDM
What to add or remove users through VPN
Difference between incident and request?
Mobile device management
vice Level Agreement component. SLAs establish customer expectations with regard to the service provider’s performance and quality in

from past 2 to 3 hrs. what will you do troubleshoot?

P3 SLA VPN USER kese edit kiya I am user not receiving email in outlook hiw how will you troubleshoot

u find it for him


ystem and you find msg that your outlook quota has reached max limit how will you troubleshoot?
ot configured and give step by step process

d step by step
’s performance and quality in a number of ways.

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