E-business encompasses a wide range of

activities including industry, trade, and

commerce conducted via computer
networks.

Definition of E-Business It primarily utilizes the internet for

E-business and outsourcing are evolving transactions but also involves private
and reshaping the business landscape. networks for internal operations.

Companies must continuously adapt to Future of E-Business and BPO Conclusion Digitisation: The conversion of various
technological advancements and content forms into digital formats for
changing consumer expectations to electronic transmission.
remain competitive.

Outsourcing: Delegating business

processes to external firms to enhance
BPO involves contracting out business
Introduction to E-Business Trends Shaping Business
efficiency.
processes to third-party service providers
to improve efficiency and focus on core
activities. Internationalisation and Globalisation:
Expanding business operations beyond
local markets.
Definition and Importance
It allows businesses to reduce costs and
access specialized expertise. E-business represents a shift in how
businesses operate, focusing on efficiency
and consumer demands.
Captive BPO: In-house outsourcing where
a company sets up its own subsidiary to
handle specific processes. Importance of E-Business
Business Process Outsourcing It highlights the need for businesses to
(BPO) adapt to technological advancements and
Types of BPO changing market conditions.
Horizontal BPO: Outsourcing of non-core
functions across various industries.

Potential loss of control over outsourced

processes. E-business operates without the need for
physical presence, while traditional
business requires it.
Challenges of BPO
Dependence on third-party providers can
lead to risks in quality and service delivery.
Key Differences E-business has lower setup and
operational costs compared to traditional
business models.

Transaction Risks: Issues related to order

fulfillment and payment processing. Expands market reach to national and
international levels.
E-Business vs. Traditional
Data Storage Risks: Vulnerability of Business
sensitive information stored online. Types of Risks Benefits of E-Business Facilitates quicker transactions and better
customer engagement through online
platforms.
Privacy Risks: Threats to personal
information shared during online
Emerging Modes of
transactions. Business Lacks personal touch in customer
interactions, which can affect customer
satisfaction.
Implementing secure payment gateways
and encryption technologies to protect
customer data. Limitations of E-Business Vulnerable to security risks and privacy
concerns due to the nature of online
Mitigation Strategies Security Concerns in E-Business transactions.
Regular audits and updates to security
protocols to address emerging threats.

The Information Technology Act 2000 E-business encompasses various functions

provides legal recognition for electronic such as production, finance, marketing,
records and digital signatures, promoting and human resource management.
a paperless society.

Legal Framework Business Functions Involved It allows for real-time communication and
It establishes guidelines for secure online coordination among different
transactions and data protection. departments.

B2B (Business-to-Business): Transactions

between businesses, often involving bulk
Reduces operational costs through orders and supply chain management.
efficient online processes.

Organizational Advantages B2C (Business-to-Consumer): Direct

Enhances competitive advantage by transactions between businesses and
leveraging technology for better service Scope of E-Business consumers, primarily through online
delivery. shopping.
Types of E-Business Transactions
Provides convenience with 24/7 access to
products and services. C2C (Consumer-to-Consumer):
Transactions between consumers,
Consumer Benefits Benefits of E-Business facilitated by platforms like eBay.
Offers a wider range of options and
competitive pricing for consumers.
E-Procurement: Online purchasing
processes between businesses.
Promotes employment opportunities in
the digital economy. E-Business Applications
E-Communication: Use of digital channels
Societal Impact for marketing and customer engagement.
Facilitates e-auctions and e-tenders,
increasing market participation.