Octopus Energy Statement 2024 01 01
Octopus Energy Statement 2024 01 01
Octopus Energy Statement 2024 01 01
Emergency numbers
Smell gas? Call 0800 111 999
On 1st Jan. 2024 your new balance is -£116.93 Power cut? Call 105 to get help
Your Electricity Distributor is: UK Power
Networks (0800 316 3105)
As you have no Direct Debit in place, your balance is due for
payment in 14 days. There are 5 ways you can pay, as detailed
in this bill.
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E hello@octopus.energy London, W1D 1NN
P 0808 164 1088
Your Charges In Detail
2 811 1 About Your Tariff
Electricity Supply number S 1012658377980 Prices do not include VAT unless otherwise noted.
Supply Address: 9 Bransby Close, King'S Lynn, Norfolk, PE30 5RY Electricity
Postcode area alpha identifier: A Tariff Name Loyal Octopus 12M
Fixed July 2023 v1
Loyal Octopus 12M Fixed (30th November 2023 - 30th December
Product Type Fixed
2023)
Payment Method Direct Debit
Energy Charges for Meter 21J0081779 Unit Rate (Day) 34.40p per kW/h
Unit Rate (Night) 14.43p per kW/h
30th Nov 2023 588.5 Estimated reading
Standing Charge 40.11p/day (£146.39/year)
31st Dec 2023 666.9 Estimated reading Price Guaranteed Until 4 Aug. 2024
Energy Used (Night) 78.3 kWh @ 14.43p/kWh £11.31 Early Exit Fee £75.00
Estimated Annual
30th Nov 2023 2181.1 Estimated reading Usage (Day) 2741.3 kWh
£116.93
Total charges for bill
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E hello@octopus.energy London, W1D 1NN
P 0808 164 1088
Contacting us Your Account Number: A-A497703C
Bill Reference: 181613911 (1st Jan. 2024)
Contact us by email and get a response within hours.
Of course, if you need to you can also get a hold of us
Advice and complaints
on the phone, or even by post.
Contact Citizens Advice if you need help with an
Email: hello@octopus.energy energy problem - for example with your bills or
Phone: 0808 164 1088 meters, or if you're struggling to pay for the energy
you use. They're the official source of free and
Trading office: UK House, 5th floor, 164-182 Oxford
independent energy advice and support.
Street, London, W1D 1NN
Go to: citizensadvice.org.uk/energy or call their
Please don't hesitate to contact us if you've any
consumer service on 0808 223 1133 Mon to Fri,
questions, comments, or complaints.
9am-5pm
How much did you use? Or, if you live in Scotland, you can contact Advice
Direct Scotland for independent help.
Your average electricity usage during this bill period
was 10.74 kWh/day. Go to: advice.scot/contact-us, or call their customer
service on 0808 800 9060 Monday to Friday, 9am to
Please visit our website for advice on how to save 5pm.
energy in your home.
If you feel that our service has not met your
expectations, please get in touch so we can put
things right:
First: Contact our team.
Then: If an advisor is not able to resolve your query,
you can ask for it to be escalated to a specialist or
team leader as appropriate.
Finally: If you're still not happy with our decision, you
can contact our Operations Manager for an
independent review, and you will receive a reply
within 5 working days.
If you have followed the above steps, but your
complaint remains unresolved after 8 weeks you can
contact the Energy Ombudsman on 0330 440 1624
or at www.energyombudsman.org. This is a free and
independent service whose decisions we must abide
by.
Your payment options You can read our complaints policy on our website.
It’s easy to set up a monthly Direct Debit to keep on top of your energy Visit us online at www.octopus.energy/payment to make a payment by
payments. Simply log on to your online account at www.octopus.energy card. Alternatively you can pay by debit card at your local PayPoint with
to set your Direct Debit up now. the barcode below.
Pay us directly from your bank account. Make sure to enter your account Simply take this barcode to your local PayPoint to pay by cash. It links to
number (A-A497703C) as the payment reference. Our bank details - your account so whatever you pay will be transferred to your account.
Account number: 44594118 & Sort Code: 40-05-30.
Cheque
9826022001315080672
Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E hello@octopus.energy London, W1D 1NN
P 0808 164 1088