M&D MEDICAL SPA

CODE OF ETHICS AND PROFESSIONAL CONDUCT

AND ITS SANCTIONS

GENERAL ETHICS

1. BE INCLUSIVE.

We welcome and support people of all backgrounds and identities. This includes, but is
not limited to members of any sexual orientation, gender identity and expression, race,
ethnicity, culture, national origin, social and economic class, educational level, color,
immigration status, sex, age, size, family status, political belief, religion, and mental and
physical ability.

2. BE CONSIDERATE.

We all depend on each other to produce the best work we can as a company. Your
decisions will affect clients and colleagues, and you should take those consequences
into account when making decisions.

3. BE RESPECTFUL.

We won't all agree all the time, but disagreement is no excuse for disrespectful behavior.
We will all experience frustration from time to time, but we cannot allow that frustration
become personal attacks. An environment where people feel uncomfortable or
threatened is not a productive or creative one.

4. INTERNET USE AT WORK

Employees may use the Internet when appropriate to access information needed to conduct a
business company business. Use of the Internet must not disrupt or injure the company computer
network. Use of the Internet must not interfere with an employee's productivity.

5. MINIMIZED NOISE

Employees should be responsible inside the operations center to minimized their voice,
especially when there is/are client/s. these will make us more professional to our service
careers and performance which indulge us to strengthen our self-discipline.

The Spa with a HEART

6. CHOOSE YOUR WORDS CAREFULLY.

Always conduct yourself professionally. Be kind to others. Do not insult or put down
others. Harassment and exclusionary behavior aren't acceptable. This includes, but is
not limited to:

• Threats of violence.
• Insubordination.
• Discriminatory jokes and language.
• Sharing sexually explicit or violent material via electronic devices or other means.
• Personal insults, especially those using racist or sexist terms.
• Unwelcome sexual attention.
• Spreading gossips
• Advocating for, or encouraging, any of the above behavior.

7. DON'T HARASS.

In general, if someone asks you to stop something, then stop. When we disagree, try to
understand why. Differences of opinion and disagreements are mostly unavoidable.
What is important is that we resolve disagreements and differing views constructively.

8. CELL PHONE USE AT WORK.

Personal cell phone usage during work hours is discouraged but not restricted, observe
manners not to be distracted if there are clients and guest, but not limited to extreme
cases such as an emergency.

9. MALINGER
Malingering or feigning illness to avoid doing assigned work and or to deceit the working hours;
leaving the Spa premises without permission for personal interest.

10. MAKE DIFFERENCES INTO STRENGTHS.

We can find strength in diversity. Different people have different perspectives on issues,
and that can be valuable for solving problems or generating new ideas. Being unable to
understand why someone holds a viewpoint doesn’t mean that they’re wrong. Don’t
forget that we all make mistakes, and blaming each other doesn’t get us anywhere.

***Instead, focus on resolving issues and learning from mistakes.

Practice moral virtues of:

Loyalty – to act as banded to the aim and goal of the business and its system
Integrity – undivided focus and determine service thru honesty and within the heart.
Excellence – to be professionally delivered a quality service and gratified work results.

The Spa with a HEART

 PROFESSIONAL CONDUCT

1. The work environment.

Employees should act with integrity, comply with laws, maintain a professional work
environment and comply with company policies. They should treat customers,
colleagues, and partners ethically at all times.

2. Conflicts of interest.

A company's reputation depends on the actions and integrity of its employees. It is

essential that they avoid relationships and activities that hurt, or appears to hurt, their
ability to make objective and fair decisions. Proper investigation and submitting incident
reports are likely to be considered as reference.

3. Protecting company assets.

Employees should always act to protect company assets, including physical, intellectual,
and electronic or digital properties. Make sure and double check all machines,
equipment, and tools are properly in-place, turning off after usage and unplugged for
safety.

4. Anti-bribery and corruption.

A company's integrity is essential for maintaining trustworthiness and reputation.

Employees should always do their work fairly, honestly, and legally. The services that
should we offered should come into our heart and not from the pocket.

5. Attendance and punctuality.

Employees are expected to be regular and punctual in attendance. This means being in
the office, ready to work, at starting time each day. Absenteeism and tardiness burden
other employees and the company. The employees/staff are required to be early at their
workplace 15 to 30 minutes before the regular time-in.

6. Absence without notice.

Employees who are unable to work due to illness or an accident should notify their
supervisor. This allows the company to arrange for coverage of their duties and helps
others continue to work in their absence. If an employee does a report for work and the
company is not notified of an employee's status for 3 days, it is typically considered a job
abandonment.

7. General harassment and sexual harassment.

This company is committed to providing a work environment free of discrimination and

unlawful harassment. Actions, words, jokes, or comments based on an individual’s sex,
race, ethnicity, age, religion, or any other legally protected characteristic are not
tolerated.

The Spa with a HEART

8. Dress code.

A professional appearance is important when employees work with customers or

potential customers. Employees should be well-groomed and dressed appropriately for
the business and for their position. Spa Attendants/Therapist are required to used their
issued Scrub-Suits and PPE as uniform, hair-net and face mask when performing service
to the clients.

9. Substance abuse.

The manufacture, distribution, possession, sale, or purchase of controlled substances of

abuse on company property is prohibited. Being under the influence of illegal drugs,
alcohol, or substances of abuse on company property is prohibited. Working while under
the influence of prescription drugs that impair performance is prohibited.

10. Tobacco products.

The use of tobacco products on company property, outside of permitted areas, is

specifically prohibited. Do not smoke within the premises, lobby, comfort rooms or near
the window, doors and aircon that the smoke might enter inside the spa.

DISCIPLINARY ACTIONS

Code of Ethics and Professional Conduct is a guideline to maintain healthy working

environment. The company imposes its rights to discipline the employees who will not
follow it depending on the severity of the offense.

1st Offense Oral reprimand

2nd Offense Written reprimand
3rd Offense 3-5 days suspension

The Spa with a HEART