THE UNIVERSITY OF DODOMA

THE COLLEGE OF INFORMATICS AND VIRTUAL

EDUCATION

DEPARTMENT OF IST,
INDUSTRIAL TRAINING REPORT

By
STUDENT NAME: MARY PAUL TEMBA.

REG NUMBER: T21-03-13119.

COURSE CODE: IS 238

DEGREE PROGRAM: BSc. in Health Information Systems(HIS).

Submitted to:

Dr. Mongi.

2023/2024
 TABLE OF CONTENTS

CONTENTS Pages
TABLE OF CONTENTS..........................................................................................… i

LIST OF ABBREVIATION......................…………................................................ ..ii

LIST OF TABLES ........................……..................… .........................................….. iii

LIST OF FIGURES........................…….................… ...................................…...…..iv

DECLARATION...........................................................................................................v

AKNOWLEDGEMENT ..............................................................................................vi

SUMMARY…………….............................................................................................vii

CHAPTER 1 ……………………................................................................................ 1

INTRODUCTION……………………………………………………………………..1

1.1 HISTORICAL BACKGROUND………………………………………….1

1.2 ORGANIZATIONAL STRUCTURE OF KCMC………………………...1

1.3 OVERVIEW OF TASK PERFORMED…………………………………..2

CHAPTER 2…………………………………………………………………………..3

2.1 PLACEMENT IN THE ORGANIZATION………………………………3

2.2 TASK AND DUTIES PERFORMED……… …………………………….3

2.3 THE KNOWLEDGE AND SKILLS GAINED…………………………...9

CHAPTER 3 ..………………………………………………………………………..10

3.1 CONCLUSION………………………………………………………..…10

3.2 RECOMMENDATIONS……..………………………………………… 10

REFERENCE ....................................................................…......................................11

APPENDICES …………........………....................................................................... 12

APPENDIX A ..........................…................................................................ 12

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 LIST OF ABBREVIATION
KCMC – Kilimanjaro Christian Medical Center.

CIVE -College of Informatics and Virtual Education.

UPS- Uninterruptible Power Supply.

LAN – Local Area Network.

UTP - Unshielded Twisted Pair.

STP - Shielded Twisted Pair

RJ – Registered Jack

ROM – Read Only Memory

RAM –Random Access Memory

WAN – Wide Area Network

BIOS – Basic Input/output System

PC – Personal Computer

MAC – Media Access Control

OSI – Open Systems Interconnection

IP – Internet Protocol

URL – Uniform Resource Identifier

OS – Operating System

HDD – Hard Disk Drive

ICT – Information and Communication Technology

DVD – Digital Versatile Disc

CD – Compact Disc

NVR – Network Video Recorder iiix

DVR – Digital Video Recorder

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 LIST OF TABLES

Page

Table 1 Straight Through Cable and Crossover Cables Color Coding……… 8

iii
 LIST OF FIGURES
Page
Figure 1 KCMC organization structure ...................................................................2

Figure 2 Blower ……….......................................................................................... 3

Figure 3 Blowering a System Unit……………...................................................... 3

Figure 4 Cleaning computer with foam cleaner...................................................... .4

Figure 5 Cleaning multi function Printer.................……....................................... .4

Figure 6 Connecting security IP camera.............................................................…..4

Figure 7 Cartridge replacement.........................................................................… .7

Figure 8 (a) Straight- through Ethernet Cable -568A............................................. 8

Figure 8 (b) Straight-through Ethernet Cable -568B.............................................. 8

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 DECLARATION

I MARY PAUL TEMBA, declare without any reasonable doubt that the work
presented in this attachment report is my own original and independent work.
Moreover, it has not been presented to any other University for a similar or any other
degree award and submitted in fulfillment of the requirements for the course of
Bachelor of Science in Health Information Systems to the college of Informatics and
Virtual Education.

Signature: _____________________
(TEMBA, MARY PAUL)

Date: ________________

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 ACKNOWLEDGEMENT

The accomplishment of this study has been supported by different people and
institutions. I would like to thank the Almighty God above the earth who, gave me
strength, wisdom, health and guidance during the whole time from my practical
training to the end of writing this report.

I would like to express my gratitude to the College of Informatics and Virtual

Education (CIVE) for providing me an opportunity for the practical training and
resource personnel who guided me in writing the field report, Also I would like to
gives special thanks to my on-site supervisor Mr. Mark Danning, Information
Technology Officer for his dedicated time that he used to teach me different things
that mostly helped me in my practical training-period and consider me to learn many
things in Information technology during the field time.

Also special thanks to my Field Supervisor from college of Informatics and Virtual
Education Mr. Mongi, for sharing his knowledge and skills that helped me to perform
well in my practical training.

I am also so grateful to the Kilimanjaro Christian Medical Center (KCMC)

particularly the Information and Communication Technology office and its staff
members for their valuable guidance, commitments, support and encouragement from
the beginning to the end of my practical training.

Furthermore,I would like to give special thanks to my friends, that we met together in
a field for exchanging ideas on different issues pertaining ICT matters may God bless
them.

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 SUMMARY

I completed a two-month IT Industrial Practical Training program at Kilimanjaro

Christian Medical Center (KCMC) from July 30 to September 26.

During my training, I worked in the ICT department, where I provided technical

support to hospital staff on a variety of IT issues, including troubleshooting and
resolving hardware and software problems,performing preventive maintenance on
computers within hospital departments, configuring and managing user accounts and
permissions, assisting with the installation of Operating systems, and got trained on IT
systems and procedures used in the KCMC hospital including EHMS for patient
registration and DISA for laboratory . I also learned about new technologies such as
CCTV installation and configuration, network security and administration, and cloud
computing and virtualization.

My experience at KCMC was very rewarding. I gained valuable technical skills and
learned about the unique needs of the healthcare industry. I also had the opportunity
to interact with a variety of hospital staff, including doctors, nurses, and
administrative personnel. This interaction helped me to better understand the
challenges and opportunities that they face in their work, and how IT can be used to
support them.

I am grateful for the opportunity to have trained at KCMC. I learned a great deal
about the IT field and the healthcare industry, and I developed valuable skills that will
be useful in my future career.

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 CHAPTER ONE

1. INTRODUCTION

1.1 HISTORICAL BACKGROUND

The Kilimanjaro Christian Medical Center (KCMC) stands as a prominent and pivotal

healthcare institution located in the Kilimanjaro region of Tanzania, East Africa. The
Kilimanjaro Christian Medical Center (KCMC) is a leading healthcare institution in
Tanzania, providing high-quality care, education, and research. Founded in 1971,
KCMC has grown to encompass a comprehensive range of medical services,
including departments dedicated to internal medicine, surgery, pediatrics, obstetrics
and gynecology, radiology, pathology, cancer care, burn treatment, dialysis, ear-nose
and throat, eye care, occupational therapy, and orthopedic surgery. KCMC's
departments provide a variety of care services, including:

Diagnostic and therapeutic services, Preventive care, Emergency care, Critical

care,Palliative care,Rehabilitation services.

KCMC is also home to the Kilimanjaro Christian Medical University College

(KCMUCo), which offers a range of medical degree programs and specialized
training. KCMC's research program is focused on a variety of areas, including
infectious diseases, chronic diseases, and maternal and child health. KCMC plays a
vital role in meeting the healthcare needs of Tanzania and the region, and is a shining
example of medical leadership and dedication to improving human lives.

1.2 ORGANIZATIONAL STRUCTURE OF KCMC

The organizational structure of Kilimanjaro Christian Medical Centre (KCMC) plays

a pivotal role in the institution's ability to provide high-quality healthcare services,
conduct cutting-edge medical research, and educate future health care professionals.
While the specific details of the structure may evolve over time, as of my last
knowledge update in September 2023, I can provide a general overview of how
KCMC typically organizes its various components:

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Figure 1; KCMC organization structure

1.3 OVERVIEW OF TASK PERFOMED

The following are task that I performed at KCMC.

i. Configuring IP Address on Printers.

ii. Termination of RJ45 Ethernet cables..
iii. Connecting a Projector.
iv. Troubleshooting and Resolving variety Computer and Network Issues and Setup
installation.
v. Operating system(Windows) installation.
vi. Installation and configuration of network devices such as Access points Camera.
vii. Maintenance and Repairing of ICT Devices such as Computers.

2
 CHAPTER TWO

INTRODUCTION
This chapter explain about my placement in the organization, task and duties, problem
Faced.
2.1 . PLACEMENT IN THE ORGANIZATION
As a Health Information System student, I was under the ICT department. The
ICT department in KCMC is categorized into networking branch, maintenance
branch, and coding branch which all make the ICT department.

2.2 TASK AND DUTIES PERFORMED

My field practical training at KCMC, I attended as a practical trainee at the office

frequently from Monday to Friday at 8:00 am to 15:30 pm. The following are the
tasks and duties I performed during the training period.

2.2.1 Preventive maintenance.

Preventive maintenance is a crucial aspect of IT management that involves a series of

proactive measures taken to ensure the smooth and efficient operation of computer
systems, networks, and associated equipment.

The primary goal of preventive maintenance is to identify and address potential issues
before they can lead to system failures, data loss, or significant downtime.The
activities involved in preventive maintenance encompass both hardware and software
aspects.
Hardware maintenance includes regular cleaning of computer components (by using
blower and form clean to clean dust), inspection of cables and connections, and
ensuring proper ventilation to prevent overheating. Software maintenance focuses on
keeping operating systems, applications, and antivirus software up to date. Regularly
applying software patches and updates is essential to address security vulnerabilities
and improve system performance.

Figure 2: Blower. Figure 3: Blowing a System unit

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Figure 4: Cleaning computer with foam cleaner. Figure 5: Cleaning multi function
printer.

2.2.2 Camera installation

To install a camera system, such as NVR or DVR, the steps below was
followed:

i. Plan: Determine camera locations, coverage areas, and power sources.

ii. Mount Cameras: Securely attach cameras to walls or ceilings.
iii. Connect Cables: Run cables from cameras to the NVR/DVR.
iv. Power On: Plug cameras into power sources and turn them on.
v. Connect to NVR/DVR: Plug camera cables into the NVR/DVR ports.
vi. Network Setup: Connect NVR/DVR to your network for remote access.
vii. Configure Settings: Access NVR/DVR interface to set up recording,
motion. detection, and alerts.
viii. Test: Verify camera feeds on a monitor.
ix. Secure Change default passwords and enable encryption for security.
x. Maintenance: Regularly check and clean cameras, and review recordings.
The following are pictures taken during camera installation in the site,involves
connections and equipment used;

Figure 6: Connecting security IP Camera.

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2.2.3 Software Installation

Another task during my field practical training at KCMC was to install operating

system and other application programs such as Microsoft office, adobe reader, xampp
server, antivirus (Kaspersky). Below are some of the software installations of
different software application and operating system; these are; -

2.2.3.1 Installation of operating system

Firstly, it's essential to ensure your system meets the minimum hardware requirements,
which include a compatible processor, sufficient RAM, and available storage space.
With this confirmed, the following are the steps I had used to format and to install an
operating system in a computer for window 10;

a. -I Prepared Bootable Device a USB Flash Drive by using Rufus and

Windows 10 disk image.
b. -I Inserted my Bootable Device that contain operating system for window 10
and then I restarted my computer.
c. -Then I pressed the boot key for DELL its F12 and HP its F9.
d. -The Computer may ask to press any key to boot from the External device.
e. -It prompt to choose Language Keyboard type and region.
f. -Then window 10 will appear prompt to install new window or to upgrade
the current window here if we want to keep our personal file we can just
upgrade else we can choose custom installation and select a drive which we
need to install our operating system. To prepare a drive for installation we
can format it, extend or shrink its size to get the required volume.
g. -Then we choose the exactly drive to install our windows 10 then press enter.
Windows 10 installation process shall start automatically.
h. -During installation process the computer has restarted several time.
i. -After that the configuration and personalization for the device ready to use.

2.2.3.4 Printer Installation

Printer installation is the process of setting up and configuring a printer to work with a
computer or network, enabling users to print documents and images. Printers come in
various types, including inkjet, laser, and dot matrix, each with its installation
methods and requirements.

5
The installation steps for printers can vary depending on the printer type and the
operating system of the computer. Here's a general outline of the printer installation
process:

1. Setup: The first step involves physically setting up the printer. This includes
unpacking the printer, connecting it to a power source, and attaching it to the
computer either via cable.

2. Driver Installation: To ensure proper communication between the computer and the
printer, you need to install the printer driver software.

3. Printer Configuration: To configure the printer settings, such as paper size, quality,
and default settings. This can usually be done through the printer's control panel or the
printer software on the computer.

4. Test Printing: To verify that the installation was successful, perform a test print.
This involves sending a simple document to the printer to check for any issues, such
as print quality problems.

5. Network Printing: If the printer is connected to a network, additional configuration

may be required to allow multiple users to access the printer. This often involves
setting up sharing and permissions on the network.

Printer Maintenance

(a) Cartridge Replacement.

Printer cartridge replacement is among of activities which I was doing during my

practical training. Printer cartridge can be divided into two main groups Ink jet
cartridges/ Ink cartridge for Ink jet printers and Laser toner cartridges for laser printer.
However, these printer cartridges can further be categorized into three types namely:
re manufactured. During the training were placed toner cartridges for laser.

6
Figure 7: cartridge replacement.

2.2.4 Termination of Ethernet Cables

In class we were taught how to prepare the Ethernet cables both cross over
cables and straight through cables. The difference between Crossover Cables
and Straight through Cable is that Straight through Cables are used to connect
different devices together while Crossover Cables are used to connect same
devices together.

-Preparation of straight through cable and crossover cable is the same but the
only difference is the color coding.

-In the field i have learned that UTP cable is not suitable to use in distance
over 80 miters because at that distance it starts to loose the signals. So the best
cable to use is a Fiber Optic Cable.

-I removed the outer cover of UTP cable and unwind the wires while
arranging them to the specific color coding with regard to type of cable which
is needed to prepare ( straight through or crossover) . I had cut the wires to
ensure that they are of equal length using clipping tool, and put them in a
RJ-45 and lastly I placed the RJ-45 in a clipping tool ready for clipping.

Here are the different types of cables used in computer networking: Unshielded
twisted pair (UTP) cable, Shielded twisted pair (STP) cable, Coaxial cable, and
Fiber optic cable.

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 The table below shows the color coding for straight through and crossover cables;

Table 1. Straight Through Cable and Crossover Cables Color Coding.

STRAIGHT THROUGH CABLE STANDARD CROSSOVER CABLE

SIDE A SIDE B SIDE A SIDE B

1. White Orange (WO) 1.White Orange(WO) 1. White Orange (WO) 3.White-Green

(WG)

2. Orange (O) 2. Orange (O) 2. Orange (O) 6. Green (G)

3. White Green (WG) 3.White Green (WG) 3. White Green (WG) 1. White
Orange(WO)

4. Blue(B) 4. Blue(B) 4. Blue(B) 4. Blue(B)

5. White Blue (WB) 5. White Blue (WB) 5. White Blue (WB) 5. White Blue (WB)

6. Green (G) 6. Green (G) 6. Green (G) 2. Orange (O)

7. White Brown (WBr) 7. White Brown 7. White Brown (WBr) 7. White Brown
(WBr) (WBr)

8. Brown (Br) 8. Brown (Br) 8. Brown (Br) 8. Brown (Br)

But focusing on Unshielded Twisted Pair (UTP) which is the most popular and is
generally the best option for school networks and also in many organizations;

Below it’s a RJ-45 shows on how the two standards for wiring Ethernet cables which
are T568A and T568B. T568B is the most common and is what we'll be using for our
straight Ethernet cable.

Figure 8(a)Straight-Through Ethernet Cable - 568A Figure 8(b) Straight through Ethernet cable -568B

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 2.2.5 Configuration of EPG 12 View Machine (Cardiograph Machine)

Electrocardiograph machine is a device which is used to measure the lapse

rate of the body. This Machine uses three major ways to output the result, the
first one is by using a paper using its builtin function printer, second one is
using an external printer, last one is using network. Here I decided to use a
network since it was easy to configure and cheap than if I could use an
external printer or using its special paper, so I had to configure FTP in that
machine.

2.3 THE KNOWLEDGE AND SKILLS GAINED;

1) In the duration of field, I have gained the knowledge that I have not learnt in
my college such camera installation, how share printer and computer over
network, computer maintenance in practical, and computer repair. In addition,
I have learnt how to manage user that use the wireless network (WI-FI).
2) In my practical training I have learn about software development and come
across different features that can be used in developing systems(Afya Care
and OPEN MRS).
3) I was able to capture new troubleshooting commands in networking these are
netstart, ipconfig/release, ipconfig/renew, tracert and nslookup.
4) Overall I have get an experience enough to trust in myself that I'm even
better than I think because I was capable of doing tasks which I was not even
sure I could handle.

9
 CHAPTER THREE

CONCLUSION AND RECOMMENDATIONS.

3.1 CONCLUSION.

After going through a lot of experience and exposure of the working environment and
the work itself, the organization has been a great foundation to build up my skills and
upgrade my knowledge. The Information Technology office has done all what it could
avail for my successful completion. To such an extent, this placement has been a
capacity builder up in terms of work efficiency. I have been learning a lot by practice
from theory part back at campus hence the placement has been worth it in terms of
skill and knowledge acquisition.

The following are the major strength of the field placement:

-It has developed my understanding of work ethics, employment demands, responsibilities
and opportunities.
-It has enhanced my skills, knowledge, work abilities, attitude towards the area of
specialization, it has developed my habits of rigorous thinking and gets exposed to
managerial responsibilities.
Weaknesses of the field placement:
- Short time of conducting field compared to the task found to the organization which
caused me not finish my intended goals.
- Another weakness of doing this practical training was confidentiality of information
within the organization, as they didn’t deliver enough information to us about the
systems.
- During field training it occurred that we use to perform task that are the same
frequently due to the fact that mostly of the task that are performed in the organization
are always repeatedly .
3.2 RECOMMENDATIONS.

Despite the fact that we had a long training period but it sounds more great having this
practice twice so as to conceptualize matters that were not taken in the first period of
time. In so doing, one can rectify all those ideas that were not practically implemented
bearing in mind that not all can be done in the given time.I'm kindly recommending
that we should be given enough time in our LABS for more practice and
implementation of what we learn in classes.

10
 REFERENCE
1. Cisco Network Devices at
https://www.cisco.com/site/us/en/products/networking/index.html.
2. http://i.i.cbsi.com/cnwk.1d/i/tim/2011/08/03/Crimped-connector.jpg.

3. https://www.cnet.com/how-to/how-to-make-your-own-ethernet-cable.

4. Andrew J. (2012). A+ Guide to Managing and maintain your PC. (8thED)

CaliforniaSharm, N, 2016.
5. Dell Support at https://dell.com/us-en/drivers.

6. HP Support at https://support.hp.com/us-en/drivers.

7. Muller’s, S, 2012. UPGRADING AND REPARING PCs. 20th mhar. United

States of America: Personal Education.

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 APPENDICES

APPENDIX A:
1. Log book.

2. arrival note

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