NO T

9
Technology and
Livelihood Education
Quarter 1, Wk.7 - Module 8
Interact with other Staff and Customers in a
positive and Professional Manner

Department of Education ● Republic of the Philippines

Technology and Livelihood Education- Grade 9
Alternative Delivery Mode
Quarter 1, Wk.7 - Module 8: Interact with other staff and customers in a
positive and professional manner

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Published by the Department of Education – Division of Cagayan de Oro

Schools Division Superintendent: Roy Angelo L. Gazo, PhD.,CESO V

Development Team of the Module

Author/s: Sidric Dave B. Leyva
Reviewers: Lilani N. Casas
Illustrator and Layout Artist: Sidric Dave B. Leyva
Evaluator: Sanny O. Delfin
Management Team
Chairperson: Dr. Arturo B. Bayocot, CESO III
Regional Director

Co-Chairpersons: Dr. Victor G. De Gracia Jr. CESO V

Asst. Regional Director
Roy Angelo E. Gazo, PhD, CESO V
Schools Division Superintendent
Nimfa R. Lago,PhD, CESE
Assistant Schools Division Superintendent
Mala Epra B. Magnaong, Chief ES, CLMD

Members Neil A. Improgo, EPS-LRMS

Bienvenido U. Tagolimot, Jr., EPS-ADM
Henry B. Abueva OIC-CID Chief
Blair D. Castillon, EPS-EPP/TLE
Sherlita L. Daguisonan, LRMS Manager
Meriam S. Otarra, PDO II
Charlotte D. Quidlat, Librarian II
Printed in the Philippines by
Department of Education – Division of Iligan City
Office Address: General Aguinaldo, St., Iligan City
Telefax: (063)221-6069
E-mail Address: [email protected]
 9
Technology and
Livelihood
Education
Quarter 1, Wk.7 - Module 8
Interact with other Staff and Customer in a
Positive and Professional Manner

This instructional material was collaboratively developed and reviewed

by select teachers, school heads, Education Program Supervisor in TLE of
Department of Education – Division of Iligan City. We encourage teachers
and other education stakeholders to email their feedback, comments, and
recommendations to the Department of Education – Iligan City at
[email protected] or Trlrfax (063) 221-6069.

We value your feedback and recommendations.

Department of Education ● Republic of the Philippines

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 Table of Contents

What This Module is About...................................................................................................................................... i

What I Need to Know ................................................................................................................................................. i
How to Learn from this Module.............................................................................................................................ii
Icons of this Module ....................................................................................................................................................ii

What I Know ................................................................................................................................................................. iii

Lesson 1:
Interact with other staff and customers in a positive and professional manner................... 1
What I Need to Know .................................................................................... 1
What’s New ................................................................................................ 1
What Is It........................................................................................................ 2
What’s More ................................................................................................. 5
What I Have Learned .................................................................................... 7
What I Can Do ............................................................................................... 7

Summary……………………………………………………………………………………..……7
Assessment: (Post-Test)…………………………………………………………………………8
Key to Answers ................................................................................................................... . 9
References.......................................................................................................................... 10
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What This Module is About
Horticulture' covers a wide range of activities, including plant propagation and
cultivation, crop production, plant breeding and genetic engineering, plant biochemistry and
plant physiology. This may involve the growing of fruit and vegetable crops, flowers, trees,
shrubs and turf. It's important that your employer has taken action to control workplace risks.
You must follow safe working procedures – not just for your own safety, but also for the
safety of others working with you.
In this module you will learn about staff and customer in a positive and professional
manner as specified in the employee manual.
This module contains activities for you to complete. It covers the knowledge, skills
and attitudes required to complete the competency: SUPPORT HORTICULTURAL CROP
WORK one of the modules in the Core Competencies for Agricultural Crop Production NC I.

What I Need to Know

Workplaces with exceptional health and safety records have established a clear line
of responsibility for correcting health and safety concerns. This action enhances working
relationships between management and labor.
After going through this module, you are expected to:
• Interact with staff and customers in a positive and professional manner as
specified in the employee manual.

i
How to Learn from this Module
To achieve the objectives cited above, you are to do the following:
• Take your time reading the lessons carefully.
• Follow the directions and/or instructions in the activities and exercises diligently.
• Answer all the given tests and exercises.

Icons of this Module

What I Need to This part contains learning objectives that

Know are set for you to learn as you go along the
module.

What I know This is an assessment as to your level of

knowledge to the subject matter at hand,
meant specifically to gauge prior related
knowledge
What’s In This part connects previous lesson with that
of the current one.

What’s New An introduction of the new lesson through

various activities, before it will be presented
to you

What is It These are discussions of the activities as a

way to deepen your discovery and under-
standing of the concept.

What’s More These are follow-up activities that are in-

tended for you to practice further in order to
master the competencies.

What I Have Activities designed to process what you

Learned have learned from the lesson

What I can do These are tasks that are designed to show-

case your skills and knowledge gained, and
applied into real-life concerns and situations.

ii
 What I Know
Pre-Test

TRUE OR FALSE: Write TRUE if the statement is correct and FALSE if the statement is
wrong. Write your answer in a separate sheet.

_______1. Exercise regularly to maintain good health.

_______2. The best sleep is night sleep to avoid accident.

_______3. Fatigue affect a person health.

_______4. Maintaining vigilance is controlling once emotion.

_______5. A seven to eight hours uninterrupted sleep is adequate.

_______6. Maintain a basic level of fitness

_______7. Avoid stimulants – they delay the need for sleep

_______8. All protective equipment must be maintained in a sanitary condition and ready for

use

_______9. Keep your weight in check – obesity contributes to sleeping disorders

_______10. Smoking is not permitted during refueling.

iii
This page is intentionally b lank
 Lesson Interact with other staff and
customers in a positive and
1 professional manner manual

What I Need to Know

Lesson1: Support Horticultural Work
LO 2. Undertake horticultural production work as directed
Learning Competencies: Interact with other staff and costumer in a positive and
professional manner as specified in the employee manual
At the end of the lesson the student should be able to:
1.2. Interact with other staff and costumer in a positive and professional
manner as specified in the employee manual

What’s In
Activity No. 1
In a sheet of paper, Ask the students. What do you do that makes you a good people
person at work?

What’s New
Activity No. 2 Tag Team
Materials:
 Large sheet of paper, writing paper, pens, and markers.
Instructions:
In this exercise, participants are broken up into groups of 4-8 people and
instructed to share with their group their individual strengths and the positive
attributes they feel would lend to the success of their group. They are to write these
strengths and attributes down on a piece of paper. After their group discussion, each
team will be given one large sheet of paper, writing paper, markers, and a pen. The
groups should then be instructed to make the "ultimate team member" by combining
each team member’s strengths and positive attributes into one imaginary person.
This “person” should also receive a name, have a picture drawn of them, and have
their different attributes labelled. The group should also write a story about this
person, highlighting all of the things their imaginary person can do with all of their
amazing characteristics. At the end of the exercise, each group should share their
person with the group and read the accompanying story.

1
 What Is It

Safe Work Practices (SWP) - is a set of guidelines or "do's and don'ts" on how to
perform a specific task that may not always be done in the same way.
Safe Job Procedures (SJP) - is a written, specific step-by-step description of how to
complete a job safely and efficiently from start to finish.
Safe Work Practices and Safe Job Procedures are a means of mitigating hazards
identified through the hazard identification, assessment and control process.
Employees should know, understand and follow all SWP and SJP that pertain to the
specific work tasks being completed. Training should be provided to ensure competency.
Training should include a theoretical and practical component as outlined in the "Safety
Orientation and Training" element and documented in the employee's safety training plan.

Safe Work Practices

1. Refuse and report unsafe work

2. Workers have the right to refuse unsafe work. In fact, workers must not carry out (or
cause to be carried out) any task that they have reasonable cause to believe would create
an undue hazard to the health and safety of any person.
3. When a worker discovers an unsafe condition or believes that he or she is expected to
perform an unsafe act, the worker must immediately report it to the supervisor or employer.
The supervisor or employer who receives the report must immediately investigate the
matter. If there is an unsafe condition, it must be corrected without delay.
4. Sometimes the supervisor or employer may not agree that the task is dangerous. In this
case, sections 3.12–3.13 of officer, who must investigate the matter without undue delay
and issue any orders that may be necessary.
5. Workers must not be disciplined for refusing to perform tasks that they have reasonable
cause to believe are dangerous. The worker may be assigned other work at no loss in pay
while the reported unsafe condition is being investigated.

Safe Workplace Condition

• Tractors shall have roll over bars installed.
• Seat belts must be installed on tractors.
• Tractors shall have positively locking brakes.
• All moving part on tractors, power take offs and other equipment must be guarded.
• Hand held tools must be kept in good condition.
• Short handled hoes are not permitted for cultivation.
2
• Appropriate first aid supplies must be available.

Safe Work Practice

• Employees must wear seat belts when operating tractors.
• Parking brakes must be set when leaving equipment.
• Employees must not remove or tamper with guards.
• No one may ride with equipment operator unless the rider is being trained or assisting
and the rider is in a safe location.
• Operator must make sure the equipment is clear before starting up.
• Engines and power sources must be deactivated before performing maintenance service.
• Equipment must stay more than 20 feet from power lines.
• Vehicles must be turned off when refuelled.
• Smoking is not permitted during refuelling.
• Fuel vapor inhalation shall be avoided.
• No employee may use pesticides unless trained and approved by the supervisor.
• Pesticides shall be mixed per label instructions and training.
• Symptoms of pesticide poisoning shall be reported to the supervisor immediately.
• Employees shall not enter pesticide treated fields until the pesticide is dry or settled, or
according to posted re-entry intervals.
• Employees shall avoid stooping or squatting to the extent possible.
• Employees shall be trained about biting and stinging pests that are prevalent in the area.
• Employees must notify the supervisor of any snake or animal or severe insect stings.

Field/Grounds Worker (90)

Standard Safe Work Practices/Conditions

 All worksites should be kept clean and orderly.

 Work areas should be properly illuminated.
 The work area's ventilation system should be appropriate for the work being performed.
 Spilled materials or liquids must be cleaned up immediately.
 The top step of ordinary stepladders should not be used as a step.
 Tools and equipment used by employees at their work station should be in good
condition.
 Broken or damaged tools/equipment should be repaired or replaced as necessary.
 Report all unsafe conditions to the supervisor or safety coordinator.
 Report all work related accidents, injuries and illnesses to the supervisor or safety
coordinator.
3
 In the event of fire, call the supervisor and sound the alarm.
 Upon hearing the alarm, stop work safely, turn off machine and evacuate to the
appointed location.
 Fire extinguishers shall be kept clear at all times.
 Only trained and identified workers may attempt to respond to a fire or other
emergency.
 Suitable fire extinguishing equipment is to be available for immediate use.
 Exits shall be kept unblocked, well-lit and unlocked during work hours.
 Do not store excessive combustibles (paper) in work areas.
 Aisles and hallways shall be kept clear at all times.
 No horseplay or use of intoxicating substances is allowed on the premises.
 No food/drink is allowed in areas where there is an exposure to toxic materials or health
hazards.
 No smoking is allowed in University buildings or vehicles.
 Use handrails on stairs and escalators.

Personal Protective Equipment

 Goggles or face shields must be worn where there is any danger of flying particles or
corrosive materials.
 Safety glasses are required to be worn at all times in areas where there is risk of eye
injuries such as punctures, abrasions, contusions or burns.
 Protective gloves, aprons, shields or other means must be worn to guard against cuts,
corrosive liquids and chemicals.
 Hard hats must be worn where danger of falling objects exists.
 Foot protection is required where there is risk of foot injuries from hot, corrosive,
poisonous substances, falling objects, crushing or penetrating actions.
 All protective equipment must be maintained in a sanitary condition and ready for use.
 Eye wash facilities and a quick drench shower must be available and maintained within
a work area where employees are exposed to injurious corrosive materials.
 Hearing protection must be worn when sound levels exceed those of the Cal/OSHA
noise standard.
 Adequate work procedures, protective clothing and equipment must be used when
cleaning up spilled toxic or otherwise hazardous materials or liquids.
 Pesticide applicators must wear required safety equipment (gloves, respirators, and
clothing, as appropriate).

4
 What’s More

Fatigue in the workplace – Prevention strategies

Fatigue affects a person’s health, increases the chance of workplace injuries
occurring, and reduces performance and productivity within the workplace. Fatigue can be
caused by work-related factors, factors outside work and / or a combination of both, and may
accumulate over time.
The factors which contribute to fatigue include:
• The mental and physical demands of the work – Concentrating for extended periods of
time
• Work scheduling and planning – working night or extended shifts
• Working time – the time work is performed and the amount of time worked
• Environmental conditions – working in harsh or uncomfortable work environments
• Individual factors – life style factors such as family responsibilities, home environment
such as noisy neighbours and personal health conditions such as insomnia, alcohol or drug
dependence

Effects of fatigue
The effects of fatigue on health and work performance can be short term and long term.
Short term effects on an individual include impaired work performance, such as a reduced
ability to:
Concentrate and avoid distraction Thinking laterally and analytically
Make decisions Remember and recall events and their sequences
Maintaining vigilance Controlling emotions
Appreciating complex situations Recognizing risks
Coordination of hand-eye movements, and Communicating effectively

Fatigue can also:

Increase error rates Slow reaction times
Increase the likelihood of accidents and injuries, and cause micro sleeps
Employers who implement fatigue prevention strategies in the workplace can realize
• Better health and safety outcomes
• Fewer workplace incidents and injuries
• Reductions in absenteeism and staff turnover, and
• Better performance and productivity

5
Health & Safety Information Sheet
Fatigue in the workplace – Prevention strategies. The risk management approach to
managing fatigue helps employers and workers meet their obligations under OHS Act 2004.
A risk management approach to fatigue in the workplace recognises that each situation has
its own characteristics. The individual circumstances should be assessed to decide the best
way of improving health and safety.
The following are strategies which can be adopted by the individual when trying to manage
fatigue levels:
Sleep
• The best sleep is night sleep
• If sleeping during the day, darken the room and allow more time than normal to fall asleep
• Choose a quiet, peaceful place to sleep and adhere to a routine
• Seven to eight hour’s uninterrupted sleep is adequate
• Seek medical advice for excessive snoring, irregular breathing and insomnia
Drugs & Alcohol
• Avoid excessive consumption of alcohol – it affects quality of sleep
• Avoid stimulants – they delay the need for sleep
• Do not consume coffee or tea before going to bed
Medical conditions
• If you have a medical condition, you should seek advice from your doctor if you are in a job
that involves shift work or long working hours
• Tell your employer about any medical conditions that may limit your ability t o work or make
you susceptible to fatigue
• Ask your doctor for an alternative medication if it causes you drowsiness when you need to
be awake
Fitness
• Maintain a basic level of fitness
• Exercise regularly
• Keep your weight in check – obesity contributes to sleeping disorders
The above is a summary of the Work Safe Victoria publication Fatigue – Prevention in the
workplace
(http://www.worksafe.vic.gov.au/wps/wcm/resources/file/eb87fc08b727473/vwa_fatigue_han
dbook.pdf).
Management units should refer to this publication if they wish to identify and assess the
impacts of fatigue in their Workforce. Within the publication is a Fatigue hazard identification
checklist which prompts managers to consider all factors which contribute to fatigue and how
these interact with other hazards such as manual handling and Exposure to noise, heat and
chemicals in the work place.
6
 What I Have Learned

TRUE OR FALSE: Write TRUE if the statement is correct and FALSE if the statement is
wrong. Write your answer in a separate sheet.

____1. Goggle or face shield must be worn where there is risk particles or corrosive material
____2. All protective equipment must be maintain in a sanitary condition
____3. Smoking is allowed in university building and vehicle
____4. Fire extinguisher shall be kept at all times
____5. Tools and equipment used by employees at their work station should be in good
condition.

What I Can Do

List down (5) The factors which contribute to fatigue:

1.
2.
3.
4.
5.
6.

Summary
In this lesson, you were provided with information and guidelines in safe work
practices in agronomic operation.

7
 Assessment: (Post-Test)

Please read the items carefully and answer the questions below.
TRUE OR FALSE: Write TRUE if the statement is correct and FALSE if the statement is
wrong. Write your answer in a separate sheet.

_______1. Exercise regularly to maintain good health.

_______2. The best sleep is night sleep to avoid accident.

_______3. Fatigue affect a person health.

_______4. Maintaining vigilance is controlling once emotion.

_______5. A seven to eight hours uninterrupted sleep is adequate.

_______6. Maintain a basic level of fitness

_______7. Avoid stimulants – they delay the need for sleep

_______8. All protective equipment must be maintained in a sanitary condition and ready for

use

_______9. Keep your weight in check – obesity contributes to sleeping disorders

_______10. Smoking is not permitted during refueling.

8
 Key to Answers

1. TRUE
2. FALSE
3. TRUE
4. TRUE
5. TRUE
6. TRUE
7. TRUE
8. TRUE
9. TRUE
10. TRUE
9
References

 Agricultural Crops Production NC I Competency Based Learning Materials

 http://www.fao.org/3/i1645e/i1645e00.pdf

 https://www.education.vic.gov.au/school/students/beyond/Pages/horticulturemodule.
aspx

 https://www.wsps.ca/WSPS/media/Site/Resources/Downloads/Hlth_and_Sfty_Gdlns
_Hrtcltur_FINAL.pdf?ext=.pdf

 https://www.thebalancecareers.com/job-interview-question-do-you-work-well-with-
other-people-2061155

 http://www.onsitesafetymanagement.com/blog/5-team-building-activities-to-improve-
workplace-safety

 https://www.goconqr.com/en/quiz/5416771/participate-in-safe-work-practices

10
For inquiries and feedback, please write or call:

Department of Education – Bureau of Learning Resources (DepEd-BLR)

DepEd: Division of Iligan CIty

Office Address: General Aguinaldo, St., Iligan City
Telefax: (063) 221-6069
E-mail Address: [email protected]