Selection of System Integrator (SI) for Monitoring Infrastructure Projects using IDDP for MMRDA

RFP CA NO.03/MMRDA/IT CELL/SM/2024-25

IT CELL

RFP Document No.

CA NO.03/MMRDA/IT CELL/SM/2024-25

For

RFP for Selection of System Integrator (SI) for Monitoring

Infrastructure Projects using IDDP for MMRDA
July 2024

Tender Processing Fee: ₹5900/- (Rupees Five Thousand Nine

Hundred Only) (Including GST) (Non-Refundable)

Systems Manager
IT Cell, 5th Floor, B Wing, MMRDA Old Building, E Block BKC, Bandra
Kurla Complex, Bandra East, Mumbai, Maharashtra 400051
Email ID: [email protected]
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RFP CA NO.03/MMRDA/IT CELL/SM/2024-25

MUMBAI METROPOLITAN REGION DEVELOPMENT AUTHORITY

Bandra-Kurla Complex, Bandra (East), Mumbai -51.
Tel: 26590001/04.
Website: https://mmrda.maharashtra.gov.in

eRFP – Notice
Mumbai Metropolitan Region Development Authority (MMRDA) hereby invites Request for Proposal (RFP)
from eligible Bidders through MahaTender Portal for Selection of System Integrator (SI) for Monitoring
Infrastructure Projects using IDDP for MMRDA.
The RFP details are as under:
Sr. No. Parameters Details
1 Tender/Bid No. CA NO.03/MMRDA/IT CELL/SM/2024-25
2 Division Systems Manager, Information Technology Cell
Name of Request for Proposal for Selection of System Integrator (SI) for
3
Tender/Bid Monitoring Infrastructure Projects using IDDP for MMRDA
Systems Manager, Information Technology Cell
5th Floor, B Wing, MMRDA Old Building, BKC, Mumbai.
4 Contact Details
Tel: 022-26597448
Email: [email protected]
Milestone From date/time To date/time
Bid document 24.07.2024 12.08.2024
download 17:00 hrs (IST) 17:00 hrs (IST)
Last date of receipt of 30.07.2024
5 Important Dates ---
queries/clarification 17:00 hrs (IST)
Last date of Online 13.08.2024
---
submission 17:00 hrs (IST)
16.08.2024 16.08.2024
Date of Opening
11:00 hrs (IST) 17:00 hrs (IST)

The e-RFP shall be available for download on registration at as per the above-mentioned dates. The
submission of the e-RFP response is through MahaTender Portal only. For participating in this e-RFP
and avoiding last minute technical challenges if any, all the Bidders shall follow the guidelines mentioned in
the e-RFP document on MahaTender Portal. For any e-tendering support, Bidders shall mail MahaTender
Helpdesk at [email protected] or call Helpdesk on 022-2659 7445.

Date: 24.07.2024 Sd/-

Place: Metropolitan Commissioner
Mumbai MMRDA

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Table of Contents
Table of Contents ............................................................................................................................................ 3
1 CHAPTER 1: INVITATION ....................................................................................................................... 24
2 CHAPTER 2: RFP SUMMARY & KEY INFORMATION ........................................................................ 28
Key Events ......................................................................................................................................... 28
RFP Summary .................................................................................................................................... 29
3 CHAPTER 3: INTRODUCTION ................................................................................................................ 32
About MMRDA .................................................................................................................................. 32
About the Project............................................................................................................................... 32
Purpose of this RFP ............................................................................................................................ 33
4 CHAPTER 4: SCOPE OF WORK ............................................................................................................ 36
Objective of the Assignment .............................................................................................................. 36
Organizational Coverage .................................................................................................................... 36
Scope of the Services ......................................................................................................................... 37
5 Chapter 5: Roles and Responsibilities................................................................................................. 40
Roles of MMRDA................................................................................................................................ 40
Roles of General Consultant ............................................................................................................... 41
Roles of Contractor ............................................................................................................................ 42
Owner Support Office (OSO) .............................................................................................................. 43
Role of System Integrator (SI)............................................................................................................. 44
6 CHAPTER 6: OWNER SUPPORT OFFICE ............................................................................................ 48
Owner Support Office (OSO) Scope .................................................................................................... 48
Project Controls ................................................................................................................................. 49
Project Progress and Schedule Management...................................................................................... 49
Document Control ............................................................................................................................. 50
Risk Management .............................................................................................................................. 50
Scope and Change Management ........................................................................................................ 51
Performance Measurement and Reporting ........................................................................................ 51
Stakeholder Management.................................................................................................................. 51
Steering Committee ........................................................................................................................... 52
Project Monitoring and Reporting ...................................................................................................... 53
Risk and Issue Management............................................................................................................... 53
Staffing Requirements ....................................................................................................................... 53
Organization Design ........................................................................................................................... 54
Governance Procedures ..................................................................................................................... 54
7 CHAPTER 7: OBJECTIVE OF 5D BIM SYSTEM IN IDDP.................................................................... 56
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8 CHAPTER 8: INTEGRATED DIGITAL DELIVERY SYSTEM FEATURES .......................................... 60

Building Information Model Requirements......................................................................................... 60
8.1.1 BIM based integrated 4D and 5D system ........................................................................................ 60
8.1.2 5D BIM Solution Features .............................................................................................................. 61
Geographical Information System ...................................................................................................... 62
Pre-requisites for GIS Application Development .......................................................................................... 64
Drone Survey ..................................................................................................................................... 64
Integration with other system in MMRDA .......................................................................................... 66
9 CHAPTER 9: PROJECT TIMELINES, SCHEDULE OF IMPLEMENTATION, PAYMENT TERMS .. 68
Project Timeline................................................................................................................................. 68
Terms of Payment.............................................................................................................................. 70
Project Deliverables ........................................................................................................................... 77
10 CHAPTER 10: TRAINING OF MMRDA PROJECT STAKEHOLDERS ............................................... 88
Introduction ...................................................................................................................................... 88
Training and Capacity Building Strategy.............................................................................................. 88
11 CHAPTER 11: IMPLEMENTATION OF INTEGRATED DIGITAL DELIVERY PLATFORM .............. 90
Project Planning and Mobilization ...................................................................................................... 90
Requirement Gathering ..................................................................................................................... 90
Application Licenses........................................................................................................................... 91
Solution Design .................................................................................................................................. 92
Details of the Application Licenses ..................................................................................................... 93
Software Configuration & Customization............................................................................................ 93
Data Migration .................................................................................................................................. 94
Future Requirement of the Project..................................................................................................... 95
Facility Management Staff ................................................................................................................. 96
Infrastructure Management........................................................................................................... 96
12 CHAPTER 12: CLOUD INFRASTRUCTURE REQUIREMENTS ........................................................ 100
Cloud Requirement & Hosting Services ............................................................................................ 100
Compliance...................................................................................................................................... 103
Network Requirements .................................................................................................................... 103
13 CHAPTER 13: TESTING AND ACCEPTANCE CRITERIA ................................................................. 106
14 CHAPTER 14: HELPDESK SETUP AND OPERATIONS ................................................................... 112
15 CHAPTER 15: SERVICE LEVEL AGREEMENTS ............................................................................... 114
Service Levels .................................................................................................................................. 114
Handholding Support: Client Site Support ........................................................................................ 127
Handholding Support: Application Support ...................................................................................... 130
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Helpdesk Operations: Service Level Agreement ................................................................................ 132

Violations and Associated Penalties ................................................................................................. 134
IT Facility Management Services ...................................................................................................... 135
Service Level Objectives to be adhered by IT Services and Network Management: ........................... 136
15.7.1 Response/Resolution Matrix .............................................................................................................. 136
16 CHAPTER 16: INSTRUCTION TO BIDDERS ...................................................................................... 140
General Instructions......................................................................................................................... 140
Earnest Money Deposit (EMD) ......................................................................................................... 142
Fraud & Corruption: ......................................................................................................................... 142
Eligible Bidders: ............................................................................................................................... 143
A Bidder shall not have a conflict of interest..................................................................................... 143
Clarification on Bidding Document, Visit, Bid .................................................................................... 144
Amendment of Bidding Document ................................................................................................... 144
Preparation of Bids .......................................................................................................................... 144
Letter of Bid and Schedules.............................................................................................................. 146
Documents Establishing the Eligibility and Qualifications of the Bidder......................................... 146
Technical Proposal ....................................................................................................................... 146
Bid Prices and Discounts .............................................................................................................. 147
Currencies of Bid and Payment .................................................................................................... 147
Period of Validity of Bids .............................................................................................................. 147
Submission of Bids ....................................................................................................................... 147
Bid Opening................................................................................................................................. 148
Deadline for Submission of bids ................................................................................................... 148
Late Bids...................................................................................................................................... 149
Withdrawal, Substitution, and Modification of Bids...................................................................... 149
Evaluation and Comparison of Bids .............................................................................................. 149
Evaluation of Eligibility Criteria .................................................................................................... 150
Evaluation of Technical Bid .......................................................................................................... 151
Opening & Evaluation of Financial Bids ........................................................................................ 151
Notification of Award................................................................................................................... 152
Signing of Contract ...................................................................................................................... 153
Performance Security .................................................................................................................. 153
Joint Venture / Consortium .......................................................................................................... 153
17 CHAPTER 17: EVALUATION AND QUALIFICATION CRITERIA (EQC) ......................................... 156
Evaluation........................................................................................................................................ 156
17.1.1 Pre-Qualification Criteria: ENVELOPE ‘A’ .................................................................................. 156
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17.1.2 Technical Evaluation Criteria: ENVELOPE ‘B’ ............................................................................. 160

Scoring Model.................................................................................................................................. 170
Commercial Bid Evaluation .............................................................................................................. 170
Combined and Final Evaluation ........................................................................................................ 170
18 CHAPTER 18: TRANSITION AND EXIT MANAGEMENT .................................................................. 174
19 CHAPTER 19: COMPLIANCE TO STANDARDS & CERTIFICATIONS............................................ 176
20 CHAPTER 20: CHANGE MANAGEMENT AND CONTROL ............................................................... 178
Change Request ............................................................................................................................... 178
Purpose and Objective ..................................................................................................................... 178
Institutional Framework for Change Request.................................................................................... 179
Process, Timelines and Responsibility Center ................................................................................... 180
21 CHAPTER 21: GUIDELINES FOR FILLING RESPONSE TO RFP .................................................... 188
Guidelines for Preparation of Eligibility Criteria [Envelope A] ............................................................ 188
Guidelines for Preparation of Technical Proposal [Envelope B] ......................................................... 188
Guidelines for Preparation of Financial Bid [Envelope C]................................................................... 189
22 CHAPTER 22: ELIGIBILITY CRITERIA – ENVELOPE ‘A’ ................................................................. 192
Appendix F-1: Covering Letter for the Bid ......................................................................................... 193
Appendix F-2: Form of Declaration for Non-Engagement of Any Agent, Middleman or Intermediary 196
Appendix F-3: Format for sending Pre-Bid queries............................................................................ 197
Appendix F-4: Statement of Non-Blacklisting & Debarment .............................................................. 198
Appendix F-5: Statement of No Deviations ....................................................................................... 199
Appendix F-6: Form of Certificate Confirming Receipt of All Bid Addenda/Corrigendum ................... 200
Appendix F-7 Form of Certificate Confirming Submission of All Documents of Financial Package in the
Technical Bid with Prices Left Blank............................................................................................................... 201
Appendix F-8 Form of Certificate Confirming Careful Examination of All the Contents of Bid Documents
and Signing of All Pages of Bidder’s Proposal................................................................................................. 202
Appendix F-9: Format Pending Litigation & Arbitration..................................................................... 203
Appendix F-10: Format for Scope of Work Compliance Undertaking ............................................. 205
Appendix F-11: Format for Power of Attorney for Signing the Bid................................................. 206
Appendix F-12: Compliance to PQ Criteria.................................................................................... 207
Appendix F-13: Compliance to OEM Qualification Criteria ............................................................ 212
Appendix F-14: Certificate for Annual Turnover............................................................................ 217
Appendix F-15: Certificate for Net Worth ..................................................................................... 218
Appendix F-16: Summary of Work Experience .............................................................................. 219
Appendix F-17: Work Experience- Individual Projects ................................................................... 220
Appendix F-18: Manufacture Authorization Form (MAF) .............................................................. 221

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Appendix F-19: Bank Guarantee for EMD ..................................................................................... 222

Appendix F-20: Format for Performance Security ......................................................................... 225
Appendix F-21: Format of Declaration for Bidders for Works under Rule 144 (xi) in the General
Financial Rules (GFRs), 2017.......................................................................................................................... 228
23 CHAPTER 23: TECHNICAL BID – ENVELOPE ‘B’............................................................................. 234
Appendix TP-1: Covering Letter ........................................................................................................ 235
Appendix TP-2: Certificate of Compliance......................................................................................... 237
Appendix TP-3: Approach & Methodology including solution document (Detailed Technical Proposal of
the Bidder to be submitted) .......................................................................................................................... 238
Appendix TP-4: CV for Key Professionals........................................................................................... 239
Appendix TP-5: Resource Deployment Schedule............................................................................... 241
Appendix TP-6: High Level Work Plan (Detailed Work Plan to Be Submitted) .................................... 242
Appendix TP-7: Compliance to Technical Evaluation Criteria............................................................. 243
24 CHAPTER 24: FINANCIAL BID - ENVELOPE ‘C’ .............................................................................. 254
Appendix FP-1: Letter Comprising Financial Bid along with Bid Price Financial Summary ................... 254
Annexure-A Bid Price (Financial): Summary ...................................................................................... 256
25 CHAPTER 25: BID – ANNEXURES ...................................................................................................... 264
Annexure 1: Regarding Furnishing of Bank Guarantee ...................................................................... 264
Annexure 2: Office Memorandum under Rule 144 (xi) in the General Financial Rules (GFRs), 2017 ... 265
26 CHAPTER 26: FORM OF CONTRACT ................................................................................................. 280
GENERAL CONDITIONS OF CONTRACT (GCC) .................................................................................... 282
26.1.1 Governing Law: ....................................................................................................................... 282
26.1.2 The Contract Agreement: ........................................................................................................ 282
26.1.3 Performance Bank Guarantee:................................................................................................. 282
26.1.4 Taxes and Duties ..................................................................................................................... 283
26.1.5 Compliance of Contract ........................................................................................................... 283
26.1.6 Change in Laws and Regulations .............................................................................................. 284
26.1.7 Force Majeure ......................................................................................................................... 284
26.1.8 Change Orders and Contract Amendments .............................................................................. 284
26.1.9 Rounding off amounts ............................................................................................................. 285
26.1.10 Withdrawal of Contract ........................................................................................................... 285
26.1.11 Settlement of Disputes ............................................................................................................ 285
26.1.12 Dispute Settlement.................................................................................................................. 285
26.2 Termination................................................................................................................................. 286
26.2.1 Termination by MMRDA .......................................................................................................... 286
26.2.2 Termination by Bidder ............................................................................................................. 286

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26.2.3 Termination of contract for death............................................................................................ 287

26.2.4 Payment upon Termination ..................................................................................................... 287
26.2.5 Assignment ............................................................................................................................. 287
26.2.6 Communication ....................................................................................................................... 287
26.2.7 Indemnity................................................................................................................................ 288
26.2.8 Publicity .................................................................................................................................. 288
26.2.9 Penal Action ............................................................................................................................ 288
26.2.10 No Breach of Contract ............................................................................................................. 289
26.3 Obligations of the bidders............................................................................................................ 289
26.3.1 General ................................................................................................................................... 289
26.3.2 Conflict of Interests ................................................................................................................. 289
26.3.3 Bidders and Affiliates not to be otherwise interested in Project ............................................... 289
26.3.4 Prohibition of Conflicting Activities .......................................................................................... 289
26.3.5 Confidentiality ......................................................................................................................... 290
26.3.6 Insurance to be taken out by the Bidders................................................................................. 290
26.3.7 Bidders’ Actions Requiring Client’s Prior Approval .................................................................... 290
26.3.8 Documents Prepared by the Bidders to be the Property of the Client ....................................... 290
26.3.9 Special Conditions of Contract ................................................................................................. 290
26.4 COMENCEMENT. COMPLETION AND MODIFICATION ................................................................... 297
26.4.1 Effectiveness of Contract ................................................................................................................ 297
26.4.2 Commencement of Contract.................................................................................................... 297
26.5 Obligations of the System Integrator............................................................................................ 297
26.6 System Integrator’s Personnel ..................................................................................................... 298
26.6.1 General ................................................................................................................................... 298
26.6.2 Description of Personnel.......................................................................................................... 298
26.6.3 Agreed Personnel .................................................................................................................... 298
26.6.4 Removal and/or Replacement of Personnel ............................................................................. 298
26.6.5 Engagement Project Director ................................................................................................... 299
26.7 Obligations of the Employer......................................................................................................... 299
26.7.1 Assistance ............................................................................................................................... 299
26.7.2 Access to Site .......................................................................................................................... 299
26.7.3 Payment.................................................................................................................................. 299
26.8 Fairness & Good Faith.................................................................................................................. 299
26.8.1 26.Good Faith.......................................................................................................................... 299
26.8.2 Operation of the Contract........................................................................................................ 300
27 CHAPTER 27: FUNCTIONAL REQUIREMENTS................................................................................. 302
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27.1 5D BIM and CDE .......................................................................................................................... 302

27.2 Geographical Information System (GIS) ........................................................................................ 310
27.3 Hardware Technical Specifications ............................................................................................... 314
27.4 Cloud........................................................................................................................................... 317
27.4.1 Cloud Portal Service Provisioning ............................................................................................. 317
27.4.2 Cloud Portal ............................................................................................................................ 317
27.4.3 General Cloud Requirement .................................................................................................... 321
27.4.4 Web Application Firewall ......................................................................................................... 322
27.4.5 Vulnerability Assessment and Monitoring Service .................................................................... 326
27.4.6 Application Performance Monitoring ....................................................................................... 330
27.4.7 SIEM Service............................................................................................................................ 332
27.4.8 Backup Solution....................................................................................................................... 339

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Disclaimer
1. Mumbai Metropolitan Region Development Authority, Mumbai (hereinafter referred to
as MMRDA) has issued the Request for Proposal (hereinafter referred to as RFP) for
Selection of System Integrator (SI) for Monitoring Infrastructure Projects using
IDDP for MMRDA on such terms and conditions as set out in the RFP document,
including but not limited to the requirements set out in different parts of the RFP
document.

2. The RFP has been prepared with an intention to invite prospective Bidders and to assist
them in making their decision regarding submission of Proposal. It is hereby clarified
that the RFP is not an Agreement and the purpose of the RFP is to provide the
prospective Bidder(s) with information to assist them in the formulation of their
Proposals. The RFP document does not purport to contain all the information Bidders
may require. The RFP document may not be appropriate for all persons, and it is not
possible for MMRDA to consider the investment objectives, financial situation and
particular needs of each Bidder.

3. MMRDA has taken due care in preparation of information contained herein. However,
this information is not exhaustive. Interested parties are required to make their own
inquiries and respondents will be required to confirm in writing that they have done so,
and they do not solely rely on the information contained in the RFP in submitting their
Proposal. The RFP includes statements, which reflect various assumptions and
assessments arrived at by MMRDA in relation to the Project. Such assumptions,
assessments and statements do not purport to contain all the information that each
Bidder may require.

4. The RFP is not an Agreement by and between MMRDA and the prospective Bidders
or any other person. The information contained in the RFP is non–binding on MMRDA,
any of its authorities or agencies, or any of their respective officers, employees, agents,
or advisors. MMRDA makes no representation or warranty and shall incur no liability
under any law as to the accuracy, reliability or completeness of the information
contained in the RFP document. Each Bidder shall consider the RFP document as per
his understanding and capacity. The Bidders shall undertake appropriate examination,
enquiry and scrutiny of all aspects mentioned in the RFP document before bidding.
Bidders are encouraged to take professional help of experts on Transportation
Planning, Urban Planning, IT Solution Architecture, Infrastructure Expert, Bid Process
Management, Financial, Legal, Technical, Taxation, and any other matters / sectors
appearing in the document or specified work. Bidders shall also go through the RFP
document in detail and bring to notice of MMRDA any kind of error, misprint,
inaccuracies, or omission in the document during pre-bid meeting. MMRDA reserves
the right not to proceed with the project, to alter the timetable reflected in this document,
and to change the process or procedure mentioned in the RFP in larger public interest.
MMRDA also reserves the right to decline to discuss the Project with any party
submitting a proposal.

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5. Persons / Entities / Bidders / Applicants / Respondents / Agencies submitting this

Proposal shall not be entitled for any type of reimbursement from MMRDA. The Bidder
shall bear all costs arising from, associated with or relating to the preparation and
submission of its Bid including but not limited to preparation, copying, postage, delivery
fees, expenses associated with any demonstrations or presentations which may be
required by MMRDA or any other costs incurred in connection with or relating to its Bid.

6. The issue of the RFP does not imply that MMRDA is bound to select and pre-qualify
Bids for any Bid Stage or to appoint the selected Bidder as the case may be, for the
project and MMRDA reserves exclusive right to reject all or any of the Bids without
assigning any reasons whatsoever.

7. MMRDA may, in its absolute discretion but without being under any obligation to do so,
update, amend or supplement the information, assessment or assumptions contained
in the RFP

8. MMRDA, its employees and advisors make no representation or warranty and shall
have no liability (for any cost, damage, loss or expense which may arise from or is
incurred or suffered on account of anything contained in this RFP or otherwise,
including but not limited to the accuracy, adequacy, correctness, completeness or
reliability of the RFP and any assessment, assumption, statement or information
contained therein or deemed to be part of this RFP or arising in any way with eligibility
of Bidder for participation in the Bidding Process) towards any Bidder or a third person,
under any law, statute, rule, regulation or tort law, principles of restitution or unjust
enrichment or otherwise.

9. MMRDA also accepts no liability of any nature whether resulting from negligence or
otherwise howsoever caused arising from reliance of any Bidder upon the statement
contained in this RFP

10. Interested bidders, after careful review of all the clauses of the ‘Request for Proposal’,
are encouraged to send their suggestions in writing to MMRDA on
[email protected] Such suggestions, after review by MMRDA,
may be incorporated into this ‘Request for Proposal’ as a corrigendum which shall be
uploaded onto the MahaTender Portal: https://mahatenders.gov.in/nicgep/app and
https://mmrda.maharashtra.gov.in

11. The submitted documents/ data/ bid/ drawings/ concepts/ IPR/ patents/ models/
presentations/ walkthrough/ clarifications etc. shall be exclusive property of MMRDA
once submitted. The same shall be retained by MMRDA and shall be produced by
MMRDA for any deemed use for implementation of project in larger public interest. The
Bidder shall have no right or claim on the submitted documents/ data/ bid/ drawings/
concepts/ IPR/ patents/ models/ presentations/ walkthrough/ clarifications etc.- soft and
hard copies and Bidder shall not seek any compensation for any information submitted
by Bidder to be used by MMRDA. The submission by Bidder empowers MMRDA to

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retain and use information at MMRDA’s discretion multiple times in multiple forums in
multiple formats.

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Definitions and Abbreviations

Definitions
Sr.
Terms Definitions
No.
ACCEPTING
1 Means MMRDA or the Competent Authority to accept the bid
AUTHORITY
Means the financial year commencing from 1st April of any
ACCOUNTING
2 calendar year and ending on 31st March of the next calendar
YEAR
year
ADDITIONAL Means the facilities which the Bidder may provide for the
3
FACILITIES Successful completion of the assignment
Means an individual or an entity that directly or indirectly
4 AFFILIATE(S) controls, is controlled by, or is under common control with
the Bidder.
AGENCY /
Means the Successful Bidder selected through this RFP
5 SELECTED
after following all due procedure.
BIDDER
Means the date on which the Agreement is signed and shall
6 APPOINTED DATE be deemed to be the date of commencement of the Contract
Period
Means all laws, promulgated or brought into force and effect
by GOI or GOM including regulations and rules made there
APPLICABLE
7 under, and judgments, decrees, injunctions, writs and orders
LAWS
of any court of record, as record, as may be in force and
effect during the subsistence of this RFP / Agreement
Means all clearances, permits, authorizations, consents and
APPLICABLE approvals required to be obtained or maintained under
8
PERMITS Applicable Laws in connection with the said Project during
the subsistence of the Agreement
AUTHORITY /
9 Means Mumbai Metropolitan Region Development Authority
EMPLOYER
An Associate is an entity, including an unincorporated entity
such as partnership, over which the investor has significant
10 ASSOCIATE
influence and that is neither a subsidiary nor an interest in a
joint venture
Means the committee constituted by the MMRDA for
BID EVALUATION
11 evaluation and selection of the Bidder for bids received in
COMMITTEE (BEC)
response to this RFP document
Bidder means an entity which is a Registered Company/
Proprietorship Firm/ Partnership Firm/ Limited Liability
12 BIDDER Partnership having its registered office in India/ Outside
India, and which is submitting its bid pursuant to RFP
documents

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Sr.
Terms Definitions
No.
Means the occurrence of any of the following after the date
of Financial Bid the enactment of any new Indian law; the
repeal, modification or re-enactment of any existing Indian
law; the commencement of any Indian Law which has not
13 CHANGE IN LAW
entered into effect until the date of financial Bid; a change in
the interpretation or application of any Indian law by a court
of record as compared to such interpretation or application
prior to the date of financial Bid
Means “Mumbai Metropolitan Region Development
14 CLIENT Authority” or “Authority” that signs the Contract for the
Services with the selected Consultant.
Means a Company incorporated and existing under
15 COMPANY
Companies Act, 1956 or 2013 whichever is applicable.
Means a legally binding written agreement signed between
the Client and the Consultant and includes all the attached
AGREEMENT/
16 documents listed in its Clause 1 (the General Conditions of
CONTRACT
Contract (GCC), the Special Conditions of Contract (SCC),
and the Appendices).
Means a period of 48 Months (For total Contract Period), T
= the period beginning from the Appointed Date or as
CONTRACT
18 specified in the Work Order i.e., an implementation period of
PERIOD
12 months (T+0 to T+12 = T1) and O&M period of 36 months
(T1+36)
19 CONTRACT SUM Means the sum for which the offer is accepted.
Means Calendar day of 24 hours from midnight to midnight
20 DAY irrespective of the number of hours worked in any day in that
week.
Means documentation printed or in written form, tapes,
DOCUMENT OR discs, drawings, computer programmers, writings, reports,
21
DOCUMENTATION photographs, cassettes, or expressed in any other written,
audio or visual form
FOREIGN Means such professionals and support staff who at the time
22
PERSONNEL of being so provided had their domicile outside the India;
23 GOVERNMENT Means the Government of Maharashtra;
Integrated Digital Delivery Platform including 5D-BIM, GIS,
24 IDDP
CDE
25 INR Means Indian Rupee (s).
Means the Instructions to Bidders that provides the Bidders
26 ITB
with all information needed to prepare their Proposals.
Means an individual professional whose skills, qualifications,
KEY
27 knowledge and experience are critical to the performance of
PROFESSIONAL(S)
the Services under the Contract and whose CV is taken into

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Sr.
Terms Definitions
No.
account in the Technical Evaluation of the Consultant’s
proposal.

LOCAL
28 Means Municipal Corporation of Greater Mumbai (MCGM).
AUTHORITY
LOCAL Means such professionals and support staff who at the time
29
PERSONNEL of being so provided had their domicile inside India.
System Integrator (SI) shall be a Registered Company/
Proprietorship Firm/ Partnership Firm/ Limited Liability
SYSTEM Partnership selected through transparent bidding process as
30
INTEGRATOR (SI) per the Terms & Conditions of the RFP for Supply,
Implementation & Support of 5D-BIM, GIS, CDE and
Analytics for Projects of MMRDA
Means the Mumbai Metropolitan Region Development
31 MMRDA
Authority.
Means such person or persons as may be authorized in
writing by Metropolitan Commissioner, MMRDA or the OIC
MMRDA to act on its behalf under this Agreement and shall include
32
REPRESENTATIVE any person or Persons having authority to exercise any
rights or perform and fulfil any obligations of MMRDA under
this Agreement
OFFICER OR
Means the OFFICER -IN-CHARGE of the work for the time
33 OFFICER -IN-
being appointed by Metropolitan Commissioner, MMRDA
CHARGE
OFFICER’S Mean an assistant / representative of the OFFICER -IN-
34
REPRESENTATIVE CHARGE
Means, collectively, Key Professionals, Support
35 PROFESSIONALS Professionals, support staff, or any other personnel of the
Consultant, Sub-Consultant or Joint Venture member(s).
Means the Technical Proposal and the Financial Proposal of
36 PROPOSAL / BID
the Consultant.
Means the Request for Proposals issued by the Client for
37 RFP
the selection of Bidder.
Means the work to be performed by the Bidder pursuant to
38 SERVICES
the Contract.
‘Similar Projects’ shall mean those projects which are
SIMILAR related to development and implementation of Integrated
39
PROJECTS Digital Project Management System for infrastructure
projects
Means the scope of work that explain the objectives,
activities, and tasks to be performed, respective
40 SCOPE OF WORK
responsibilities of the Client and the Bidder, and expected
results and deliverables of the assignment.

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Sr.
Terms Definitions
No.
Mean any measure which, in the opinion of the OFFICER-
IN-CHARGE, become necessary during the progress of the
41 URGENT WORKS works to obviate any risk or accident or failure or which
become necessary for security of the work or the persons
working, thereon.
Mean the works to be executed in accordance with the
Contract or part(s) thereof as the case may be and shall
42 WORK
include all extra or additional, altered or substituted works as
required for performance of the Contract.

Abbreviation
Sr.
Abbreviation Definition
No.
1 AFC Automatic Fare Collection

2 AIM Asset Information Management

3 AI Artificial Intelligence

4 AMC Annual Maintenance Contract

5 AMS Application Maintenance Support

6 APIs Application Programming Interface

7 ASS Auxiliary Sub-station

8 BEP BIM Execution Plan

9 BI Business Intelligence

10 BIM Building Information Management

11 BIS Bureau of Indian Standards

12 BMS Bridge Management System

13 BOMs Booking office Operated Machines

14 BOQ Bill of Quantities

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Sr.
Abbreviation Definition
No.
15 CAD Computer Aided Drafting

16 CAPEX Capital Expenditure

17 CBT Computer Based Training

18 CDE Common Data Environment

19 COTS Commercial Off-the –Shelf

20 CRS Commissioner of Railway Safety

21 CSV Comma Separated Values

22 DDC Detailed Design Consultants

23 DG Diesel Generator

24 DM Document Management

25 DMC Driving Motor Coach

26 DMS Document Management System

27 DPCS Digital Protection Control System

28 DPR Detailed Project Report

29 DR Disaster Recovery

30 ECM Enterprise Content Management

31 EDMS Electronic Document Management System

32 EIR Employer’s Information Requirements

33 EM Email Management

34 EPC Engineering, Procurement, Construction

35 ETL Extract, Transform and Load

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Sr.
Abbreviation Definition
No.
36 FOTS Fiber Optic Transmission System

37 GC General Consultant

38 GCC General Conditions of Contract

39 GL Ground Level

40 GoI Government of India

41 GoM Government of Maharashtra

42 IDD Integrated Digital Delivery

Integrated Digital Delivery System (Stands for the
43 IDDP
collective application cluster of 5D BIM, GIS, and CDE)
44 IPR Intellectual Property Rights

45 ISO International Organization for Standardization

46 IT Information Technology

47 IVR Interactive Voice Response

48 LDAP Lightweight Directory Access protocol

49 LOD Level of Development

50 LRT Light Rail Transit

51 MAF Manufacture Authorization Form

52 MIS Management Information System

53 ML Machine Learning

54 MMRDA Mumbai Metropolitan Region Development Authority

55 MOHUA Ministry of Housing & Urban Affairs

56 MOR Ministry of Railways

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Sr.
Abbreviation Definition
No.
57 MPLS Multiprotocol Label Switching

58 MRTS Mass Rapid Transit System

59 MSDG Mobile Service Delivery Gateway

60 O&M Operations and Maintenance

61 OCC Operation Control Centre

62 ODA Overseas Development Assistance

63 OEM Original Equipment Manufacturer

64 OLAP Online Analytical Processing

65 OPEX Operational Expenditure

66 OSO Owner Support Office

67 PA Public Address System

68 PAN Permanent Account Number

69 PBG Performance Bank Guarantee

70 PCTR Per Capita Trip Rate

71 PHPDT Peak Hour Peak Direction Trips

72 PIM Project Information Management

73 POH Periodic Overhaul

74 POMs Passenger Operated Machines

75 PWG Project Working Group

76 RDBMS Relational Database Management System

77 S&T Signaling and Telecommunications

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Sr.
Abbreviation Definition
No.
78 SCADA Supervisory Control and Data Acquisition

79 SCC Special Conditions of Contract

80 SDH Synchronous Digital Hierarchy

81 SDLC Software Development Lifecycle

82 SGST State Goods and Services Tax

83 SI System Integrator

84 SLA Service Level Agreement

85 SMP Standard, Methods and Procedures

86 SMS Short Message Service

87 SMTP Simple Mail Transfer Protocol

88 SOA Service Oriented Architecture

89 SOP Standard Operating Procedure

90 SPV Special Purpose Vehicle

91 SRS System Requirement Specifications

92 SSI Solid State Interlocking

93 SSL Secure Sockets Layer

94 TBM Tunnel Boring Machine

95 TC Trailer Coach

96 TLS Transport Layer Security

97 TOR Terms of Reference

98 TSS Traction Sub-station

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Sr.
Abbreviation Definition
No.
99 VAC Ventilations and Air-conditioning

100 VVVF Variable Voltage and Variable Frequency

101 WIP Work in Progress

Note:
1) The meaning and interpretation of the definition(s) as interpreted by the
Metropolitan Commissioner, MMRDA shall be final and binding
2) T = is refereed to Work Order date

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CHAPTER - 1
INVITATION

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1 CHAPTER 1: INVITATION

RFP No. CA NO.03/MMRDA/IT CELL/SM/2024-25 Dated: 24.07.2024

i. MMRDA hereby invites Request for Proposal for Selection of System Integrator (SI)
for Monitoring Infrastructure Projects using IDDP for MMRDA Bidder shall study
the RFP document carefully before submitting their proposals in response to the RFP
Notice. Submission of a proposal in response to this notice shall be deemed to have
been done after careful study and examination of this document with full understanding
of its terms, conditions and implications.

ii. To participate in online bidding process, Bidders shall procure a Digital Signature
Certificate (Class - III) as per Information Technology Act-2000 (with its amendments
and applicable CAA guidelines) using which they shall digitally sign and encrypt their
electronic bids. Bidders shall procure the same from any CCA approved certifying
agency, i.e. TCS, Safecrypt, Ncode, etc. Bidders who already have a valid Digital
Signature Certificate (DSC) (Class II or Class III valid till the last date of bid submission)
need not procure a new DSC. (Refer https://cca.gov.in/sites/files/pdf/guidelines/CCA-
IVG.pdf) Registration for e-bidding must be done by the entity bidding for the project.

iii. The Bidders who desire to participate in the bidding process shall register on
https://mahatenders.gov.in/nicgep/app.

iv. The complete bidding document is available on https://mahatenders.gov.in/nicgep/app

for free download.

v. The downloaded bidding document shall be considered valid for participation in the
electronic bidding process (e-tendering) subject to the submission of prescribed
tender/ bidding document fee.

vi. The Bidder firm shall be selected as per procedures described in the RFP

vii. The Bidder (authorized signatory) shall submit their offer online in electronic formats
for eligibility criteria, technical and financial proposal. However, Tender Document &
EMD Fees shall paid online through MahaTender portal and Performance Bank
Guarantee as appliable and defined in RFP.

viii. The Bidder (authorized signatory) shall submit their offer online in electronic formats
for preliminary qualification, technical and financial proposal (Envelope A, B & C)

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ix. MMRDA shall not be responsible for delay in online submission due to any reason. For
this the Bidders shall upload the complete bid proposal well in advance to avoid any
unforeseen problems.

x. The objective of the assignment is Selection of System Integrator (SI) for

Monitoring Infrastructure Projects using IDDP for MMRDA

Systems Manager IT Cell,

MMRDA

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CHAPTER- 2
RFP SUMMARY AND KEY INFORMATION

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2 CHAPTER 2: RFP SUMMARY & KEY INFORMATION

Key Events

S. Information Details
No.
1. Advertisement Date 24.07.2024
Download Start
2. 24.07.2024 17:00 hrs (IST)
Date
Last date to send in
3. requests for 30.07.2024, 17:00 hrs
clarifications
Release of response
to clarifications MahaTender Portal:
4.
would be available https://mahatenders.gov.in/nicgep/app
at
Last date (deadline) 13.08.2024 on MahaTender Portal:
5. for online https://mahatenders.gov.in/nicgep/app
submission of bids Refer Appendix F-3
13.08.2024 from 17:01 Hrs on MahaTender Portal:
6. Closing of Bids
https://mahatenders.gov.in/nicgep/app
Technical Bid 16.08.2024 from 13:00 Hrs on MahaTender Portal:
7. Opening Date &
Time https://mahatenders.gov.in/nicgep/app

Date for
8. To be informed later to eligible Bidders
Presentation
Commercial Bid
9. Opening Date & To be informed later to eligible Bidders
Time
Systems Manager IT Cell,
Address for
Mumbai Metropolitan Region Development Authority
communication for
(MMRDA),
seeking
10. clarifications on IT Cell, 5th Floor, MMRDA Old Building, Bandra-Kurla
RFP. (During office Complex, Bandra (East), Mumbai- 400051
hours on working Tel: 022-26597448
days) Email: [email protected];

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RFP Summary

Name of the Mumbai Metropolitan Region Development Authority (MMRDA), Mumbai,

Authority Maharashtra, India

Request for Proposal (RFP) for Selection of System Integrator (SI) for
Name of RFP
Monitoring Infrastructure Projects using IDDP for MMRDA
Selection Process: QCBS (80:20).
Three Envelope System (A, B, C) through e tender.
Selection
[Amongst the Technically Qualified Bidders (i.e. Bidders with technical score of
Process
70 (Seventy) or more), the Preferred Bidder shall be the one with the highest
QCBS Ranking, H1.
Scope of Selection of System Integrator (SI) for Monitoring Infrastructure Projects
Work using IDDP for MMRDA
Joint
Venture / Not Allowed
Consortium
INR. 5,900 only (Indian Rs. Five Thousand Nine Hundred including GST) by way
Tender Fees
of electronic transfer through MahaTender portal.
INR. 1,00,00,000/- (Indian Rs. One Crore only) –
Earnest  INR 1,00,000/- (Indian Rupees. One Lakh only) by electronic transfer
Money through MahaTender portal and
Deposit  INR 99,00,000/- (Indian Rupees. Ninety-Nine Lakhs only) by Bank
Guarantee (Scanned copy to be uploaded).
Bid Validity
(180) One-hundred-and-eighty days from the last date of submission of Bids
Period
Performance
5% of the Contract Value to be submitted within 25 days from the date of issue
Bank
of a letter accepting the offer of assignment
Guarantee

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CHAPTER- 3
INTRODUCTION

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3 CHAPTER 3: INTRODUCTION

About MMRDA

The Mumbai Metropolitan Region Development Authority (MMRDA) was established in

accordance with the Mumbai Metropolitan Region Development Authority Act. 1974, on
26th January 1975. Since its inception, MMRDA is engaged in long term planning,
promotion of new Growth Centers, implementation of strategic projects and financing
infrastructure development. The Regional Plan provides for a strategic framework of
MMR's sustainable growth. The objective behind establishing MMRDA was to make MMR
a destination for economic activity by promoting infrastructure development and improving
the quality of life.

The Mumbai Metropolitan Region Development Authority is responsible for the preparation
of Regional Plan, providing financial assistance for significant Regional projects, providing
help to local authorities and their infrastructure projects, coordinating execution of projects
and schemes in MMR, restricting any activity that could adversely affect appropriate
development of MMR, etc. The MMRDA prepares plans, formulates policies, and
programs, implements projects and provides financial assistance for significant Regional
projects. It conceives, promotes and monitors the key projects for developing new Growth
Centers and brings about improvement in sectors like transport, housing, water supply and
environment in the Region. The Authority as Special Planning Authority has also prepared
detailed development plan for specific areas in MMR.

The “Authority” is at the apex having perpetual succession and a common seal with power,
subject to the provisions of the Act and is presided by the Minister of Urban Development
Department. At the second tier is the Executive Committee presided by the Chief
Secretary to the State Government. The Metropolitan Commissioner assisted by the
Additional Metropolitan Commissioner and other officers chairs the third tier.

About the Project

Mumbai Metropolitan Region Development Authority (MMRDA) has conceptualized

Integrated Digital Delivery System using Building Information Modeling (BIM) technology
to automate its operations and integrate its processes.

The system will be used for end-to-end business process management of the internal
operation of MMRDA as well as map the end-to-end project lifecycle of various projects
executed by MMRDA as per best industry practice across the globe.

The scope of work will broadly include Supply, Implementation and Support of the system
including 5D-BIM (5-Dimensional Building Information Modeling), Common Data

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Environment (CDE), GIS system.

The system will be implemented for the internal operation management within the
organization as well as for the management of the projects that is being executed by
MMRDA. The 5D BIM system will be deployable across multiple upcoming/ongoing
projects/lines.

Bidder needs to design, implement and operate the systems on turnkey basis. Bidder
needs to do the appropriate solution design and coordinate with the cloud service provider
for hosting the applications as per the scope of work and other terms and conditions of the
RFP.

Purpose of this RFP

The purpose of this RFP is to select a RFP for Selection of System Integrator (SI) for
Monitoring Infrastructure Projects using IDDP for MMRDA for a period of 4 years. The
requirements and the scope of work of the Bidder are mentioned in Chapter 4.

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CHAPTER- 4
SCOPE OF WORK

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4 CHAPTER 4: SCOPE OF WORK

Objective of the Assignment

Mumbai Metropolitan Region Development Authority, MMRDA, aims to procure and deploy
a cloud based Integrated Digital Delivery system that integrates work processes and
connects stakeholders working on the same project throughout the Design, Construction
and Operations lifecycle, and such that the system shall be deployable across multiple
ongoing projects.

The proposed system is envisaged to be an integrated digital platform for coordinated set
of processes, supported by technology that adds value through creating, managing, and
sharing the properties of an asset throughout its lifecycle. The system should include all
the key elements of 3D Design including, Time, Cost and Asset Tag/Attributes for
Handover providing documents and models to support operations.

The Integrated Digital Delivery System is going to be a single source of information , used
to collect, manage and disseminate all relevant project documents / models (both graphical
- CAD and non-graphical - NONCAD) for multi-disciplinary engineering teams in a
managed process covering supply-side (project delivery team -Detailed design
Consultants, Design Build Successful Bidders, independent Consultants) and Employer’s
representative (General Consultants / Proof Checking Consultants) and MMRDA.

Organizational Coverage

The proposed system will be used for the complete organization for the business process
automation and standardization.

Below are the metro lines that should be considered (in addition to other MMRDA projects)
for the implementation & support:

Line Name of Corridor Length (km)

1 Metro Line 2B (Andheri West – Mandala) 23.60
2 Metro Line 4 (Wadala – Mulund – Thane – Kasarvadali) 32.32
3 Metro Line 4A (Kasarvadavali – Gaimukh) 2.88
4 Metro Line 5 (Thane – Bhiwandi – Kalyan) 24.90
5 Metro Line 6 (Swami Samarth Nagar – Kanjur Marg – 14.70
Vikhroli)
6 Metro Line 7A (Andheri East – CSMI Airport) 16.50
7 Metro Line 9 (Dahisar East – Mira Bhayander) 11.38
8 Metro Line 8 (CSMI Airport – NMI Airport)
9 Metro Line 10 (Gaimukh – Shivaji Chowk Mira Road)
10 Metro Line 11 (Wadala – CSMT)
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Line Name of Corridor Length (km)

11 Metro Line 12 (Kalyan – Dombivali – Taloja)
Other Infrastructure Projects
12 MTHL 22
13 Balasaheb Thackeray Rashtriya Smarak
14 Bharat Ratna Dr. Babasaheb Ambedkar Memorial 4.84 Hectare
15 Thane Borivali Twin Tube Tunnel 13

Note: An indicative list has been mentioned above. However, any addition to the project
list will be directed by MMRDA shall be included in the platform during the contract period.
For the project scope of work, MMRDA has planned to consider all projects to carry out
the implementation and support of Integrated Digital Delivery Platform. The project in
scope will be proposed by MMRDA within stipulated time at start of the project. All ongoing
and upcoming project related to all divisions under MMRDA will be covered under the
scope of this System.

The detailed scope of work will be worked out during the business blueprint process and
signed off by department.

Scope of the Services

(a) Establishment of Owners Support Office (OSO) & Team Deployment

 Creation of OSO for overall program management during implementation as well as
support phase of the project
 Definition of standard operating procedure, governance, and reporting model
 Deployment of OSO team at Authority’s central office, regional office & package
locations of the Project for construction as well as Maintenance period of the Project

(b) Supply, Implementation & Support for Integrated Digital Delivery System
 Providing the license for the Product (BIM, Common Data Environment (CDE) and
other applications)
 Implementation & development of IT applications
 Integration with third party project management application for ingesting project data
such as schedule, cost, quality, risks
 Training & capacity building
 Project rollout and support
 Set-up of Helpdesk and Application maintenance.

(c) Provision of Training & Helpdesk Set-up

 Establishment of project monitoring training & helpdesk infrastructure at Central

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Project Office. Authority will provide well-furnished office premise; Bidder will deploy
IT infrastructure and manpower to operate the Help-Desk and conduct trainings;
 Provide the facility service for the infrastructure and applications of the
 Integrated Digital Delivery Platform and OSO.

(d) Installation and Maintenance of IT systems on Cloud Environment

 Installation of IT systems on Cloud Environment
 Maintenance of IT systems on Cloud Environment

(e) Successful bidder should deploy a team of 15 personnel at MMRDA office in full time
capacity for support and maintenance.

Post the project implementation, SI shall provide the system support as per the timelines
described further in the RFP.
The Scope of Work is further detailed out in Chapters 5 to 14 of this RFP.
The scope of work as defined in this RFP is subject to further detailing and revisions
once the System Integrator (SI) is on-board.

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CHAPTER – 5

Roles and Responsibilities

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5 Chapter 5: Roles and Responsibilities

Roles of MMRDA

MMRDA will exercise all technical, financial and contract management powers and all
proposals of Consultants will be put up to it for its final decision /approval. MMRDA will
oversee the Quality Assurance aspects, as considered necessary. It will be responsible
for arranging funding for the project and payment to contractors/consultants upon
certification by consultant wherever required by:

a) Providing office space for seating of the deployed staff. All other arrangements
need to be done by the bidder.

b) MMRDA is in process to implement various application related to

infrastructure. Successful bidder needs to develop a suitable API for exchange
of data from other applications for the successful implementation of the project.

c) Setting up proper project governance team comprising of project sponsors,

function wise process owners and core users to collect details of processes.

d) Form a core team who would be the process owners throughout the contract
duration and will be responsible for providing functional requirements,
guidelines and expected output from the IDDP.

e) Nominate a SPOC to smoothen the process of Implementation and Support

phase of IDDP

f) Ensure that all stakeholders should provide correct and necessary data.
Responsibility of correct data lies with MMRDA / Nominated personal before
uploading it into IDDP.

g) Nominate process users for doing User Acceptance Testing and provide
acceptance report / certificate to Bidder.

h) Provide list of all identified officials will attend their respective workshops
/ training sessions conducted by the SI.

i) MMRDA will ensure that the EPC contractor and General Consultants shall
provide appropriate users to feed the data in the third-party application, and
their APIs will be exposed for consumption within the IDDP. Data will be fed in
third-party application for project schedule, project progress, project modelling,
etc. Below are the expected resources/users by the EPC contractor and
General Consultants during the complete engagement period:

▪ Project manager/ coordinator

▪ BIM expert
▪ Project management expert

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j) Monitoring the deliverables submitted by the SI & ensure timely sign off of
documents as per milestones and timely release of payments as per RFP
payment schedule.

k) Overall responsibility of steering and managing the project.

l) MMRDA shall nominate end users for effective usage of IDDP and shall ensure
the correctness entry of transactional data in IDDP.

m) MMRDA shall nominate the users from Contractors and to perform the 5D BIM
related linking activities in IDDP.

n) Collaborated project monitoring will be done once 3D/ 4D model is approved

by General Consultants (prepared and submitted by EPC’s) and is received by
the Authority in 5D BIM system, and it will be a continual task to be performed
till as build models are finalized and received.

o) All the necessary approvals to be provided by MMRDA to conduct the Drone

survey from all the concerned departments. All the necessary letters will be
provided by MMRDA if required to the concerned department to get the
permission.

Roles of General Consultant

All technical, financial and contract management powers will be exercised by MMRDA.
The GC will obtain MMRDA’s approval on all matters that lie within its scope of services.
Any subsequent changes to the Project detail will also be put up to MMRDA along with
time and cost implications for its approval. SI will have necessary powers to guide and
supervise the implementation of the project within the approvals obtained from MMRDA.

a) Ensure that all the internal and external stake holder work within the integrated
Digital Delivery Execution framework and guidelines which includes adopting
the implemented Common Data Environment as the preferred mode of sharing
information, submissions and approval of designs and drawings along with 3D
models, 4D/5D BIM for performing construction project progress visualization,
GIS for locating the project assets and visualization of project progress using
drone for construction monitoring.

b) Ensure that project data input is done by contractor through IDD system only.

c) GC shall use common data environment for submission of design, drawings,

2D drawings and 3D models and baseline schedules and revisions if any for
approval

d) GC shall assist MMRDA for defining asset maintenance strategy in-lined with
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Integrated digital Delivery System

e) Evaluate and assess the physical and financial project through 5D BIM system
and take the corrective action by raising issue, risk through the platform.

f) GC will issue GFC drawings only after reviewing & verifying the BIM models
and their clash free feasibility between various disciplines e.g., structural v/s
architectural, structural v/s MEP

g) GC will ensure to provide all the approved information (Legacy data) into IDDP
platform

h) GC will ensure to review all the schedules, 3D models are submitted and
approved as per guidelines provided by the SI

i) It is the responsibility of GC to provide revised approved baseline schedules

to monitor the project using 5D BIM platform

Roles of Contractor

All technical, financial and contract management powers will be exercised by MMRDA.
The Contractor will obtain MMRDA’s approval on all matters that lie within its scope of
services. Any subsequent changes to the Project detail will also be put up to MMRDA along
with time and cost implications for its approval. General Contractor will have necessary
powers to guide and supervise the implementation of the project within the approvals
obtained from MMRDA.

Key responsibilities of the EPC Contractor are:

a) Provide 2D, 3D, 4D and documented inputs in the specified formats and at
specified schedule and carry out transfer of all such information in mutually
agreed conditions as specified; for import to the IDDP platform.

b) Develop GIS Spatial Database with Level of Details, extraction of vectors data
from CAD and Design Model of each component

c) The Contractors need to upload their BIM models on the project management
platform so that the 3D models could thereafter be updated to the 4th and 5th
dimension. They need to follow the standards as mentioned in the BIM
requirement for the Project.

d) The Contractors shall create or upload or provide in predefined template the

Work Breakdown Structure (WBS) for its scope of work /package in the master
project prepared and released by MMRDA on the third party application.

e) The Contractors shall upload or create or provide in specific template the

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relationships between various activities to generate a critical path network on

the third party application.

f) Once the network has been scheduled and baselined by MMRDA/GC,

contractor shall provide periodical updates for various activities.

g) Contractors will also be able to furnish details of resources (machinery,

manpower etc.) through the third-party application.

h) During the execution stage, Contractor will use third party application and
Integrated Digital Delivery System to maintain / upload details towards work
performed, progress achieved, resources consumed, forecast dates, forecast
resources, remaining work along with any other key details as required by
MMRDA / GC.

i) Contractor will use it to create/provide/ submit the data and documents for
RFI, billing, quality inspection records, safety compliance, & communications
with Authority & Authority engineers like file, letter etc.

j) Prepare and deliver coordinated models to the outlined delivery schedule and
protocol of model exchanges as outlined in the BIM Execution Plan (BEP)
provided by Contractor;

k) Working with the BIM team leaders to align discipline models to the
requirements of the Employers Information Requirement (EIR);

l) Providing the BIM object parameter place holders in each modelled object.
Designers and contractors will complete the BIM information relevant to each
stage within the native models, and or project database, which is prior, defined
through EIR.

m) MMRDA will determine the list of items that need to be included with in the asset
register/future asset register, and the data object fields that are to be
completed

n) The Contractor will procure and manage all required software for them to
submit required data to OSO in the format as prescribed by the IDD
Consultant.

Owner Support Office (OSO)

The role of the Owner Support Office shall be to:

a) Study of current systems, methods and processes.

b) Develop the best-in-class organizational processes, systems and governance

protocols.
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c) Create a framework for project contract management, project progress

monitoring, financial controls, statutory compliances etc.

d) Assist the MMRDA in project planning and budgeting, workforce alignment, and
best practice sharing, the benefit from the discipline knowledge and professional
expertise, with the data getting uploaded on the third party application as well
as on IDDP.

e) Impart skill development & change management in the organization as well as

to other stakeholders such as Authority’s engineer & contractors.

f) Support MMRDA in monitoring the project for timely completion within the
budget.

g) Update the MMRDA about adherence to quality, health, safety and statutory
requirements.

h) Update key project risks and prepare mitigation plans for each
package/business functions in the project.

i) Work jointly with project teams, to track deviations in the scope of contract, and
provide support against contractor’s claim (by aiding in collating information
against claim);

j) Prepare MIS reports and guide management to take informed decisions by

escalating key issues, risks and scope changes etc. in an accurate and timely
manner.

Role of System Integrator (SI)

Roles and responsibilities of SI encompass all the activities starting from handling the
project, understanding the needs of the MMRDA during implementation and providing
post Go-Live support. The SI will be responsible for providing the application software
license & hardware, implementation of the integrated digital delivery system, include but
not limited to:

a) Deployment of a competent team of experts for each system solution with in-
depth knowledge in their functional area.

b) Provide the Cloud environment for deployment of IDDP platform.

c) Hosting of application associated with the project & delivered by SI, on Cloud
Environment

d) Integrating with third party application to fetch project related and showcase the
same on dashboards and other IDDP related applications.
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e) Co-ordination with MMRDA for obtaining necessary statutory permissions,

obtaining Geo-Spatial data like Land acquisition details, spatial revenue data,
Textual data etc.

f) Preparation and submission of Project Charter with detailed Project plan, Project
Communication plan and Resource deployment plan etc.

g) Study indicative requirement provided in the FRS document and defined

business processes, functional requirements, guidelines, expected output from
various stakeholders etc.

h) Scheduling the activities and accordingly deploying the resources in a pragmatic

manner to complete the implementation of the project within the required scope,
quality and time constraints

i) Prepare templates for Data Migration such as Master Data, Cutover data etc.
and verify data provided by various stakeholders

j) Installation and configuration of hardware & application software and perform

technical testing to ensure system is working as per defined business process

k) Conducting training programs / workshops for the department personnel as well

as EPC Contractors, GC and any other project stakeholders.

l) Implementation and support of Common data environment

m) Implementation and support of 5D BIM & GIS system

n) Preparation of necessary user / operational / maintenance manuals for all the

modules

o) Provide manpower for support and maintenance during the entire contract
period.

p) Ensure defect free functionality of the application software and resolve any
solution related issues including bug fixing etc.

q) Ensure that regular back-up copies of data are created and maintained safely.

Note: (Applicable for all) MMRDA has defined the detailed roles and
responsibilities. However, if there is anything not defined, same may be
considered by the bidder for successful implementation of the project. No
additional cost will be applicable. Successful bidder should take the necessary
permissions wherever it is applicable, MMRDA will assist if required.

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CHAPTER- 6
OWNER SUPPORT OFFICE

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6 CHAPTER 6: OWNER SUPPORT OFFICE

Owner Support Office (OSO) Scope

The Owner’s Support Office (OSO) will conduct project management for the design, supply
and implementation of the integrated project digital delivery system during the start of the
project. The OSO will, at the minimum, include a designated full time Project Manager
from Bidder. The Bidder need to handle the following through OSO including maintaining
weekly status, minutes of the meetings, weekly / monthly / project plans, etc. The OSO
will report to MMRDA and MMRDA appointed Project Management & data Analytics unit
for all project management related developments.

To adopt this digital delivery system, it will be the responsibility of OSO for smooth launch
and roll out of this Digital project. OSO will bring in specific business processes framework;
enabling the use of technology to deliver MMRDA projects within the timelines and budget.
The OSO will give advice to MMRDA to manage various Infrastructure project
stakeholders (Client, General Consultant, Consultants etc.). Through its proven
coordination skills, the OSO supports MMRDA in providing directions for on time and
effective Project implementation in dynamic project environment.

OSO will be the first team to onboard MMRDA project upon award of contract to the
successful Bidder. It will comprise consultants with experience in OSO domain, Risk
Management, IT Project/Program Management, change management, Information
Technology, Domain experts etc. some of which is defined in this RFP.

OSO shall perform document creation of the following activities for the implementation of
5D BIM, GIS, CDE shall formally report to MMRDA and MMRDA appointed Project
Management & data Analytics unit on regular basis covering the following agenda items:

a) Project controls
b) Cost Management
c) Document Control
d) Performance measurement and reporting
e) Stakeholder Management
f) Any other issues that either party wish to add
g) Issues and concerns
h) Change Management - Proposed changes, if any
i) Project risks and their proposed mitigation plan
SI shall recommend OSO structure for the IT project implementation phase and operations
and maintenance phase.

The OSO shall provide MMRDA along with the entire project lifecycle with necessary
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strategic advice on how to design, implement and conduct a good practice large scale
infrastructure project management and addressing challenges related to digital delivery of
project. OSO will also advise on BIM implementation strategy, Digital Data Nomenclatures,
of Key Performance Indicators, periodic program reviews.

Project Controls

Project controls enable proper planning, scheduling, budgeting, and measurement of

performance, and help ensure the successful delivery of the Program. The OSO shall advise
MMRDA to deploy a Project controls system to provide integrated processes, methods,
procedures, in an automated software Program (third party application) that effectively
develops, manages, and reports on the Project schedule and cost baselines as defined by
the work breakdown structure (WBS).
To ensure successful implementation and execution of the Client ‘s Program, the OSO will
develop and support the implementation of a comprehensive process for guiding,
developing, planning, and managing overall Program delivery.

Project Progress and Schedule Management

The OSO is expected to advise MMRDA on effective monitoring of the Project Work
Breakdown Structure (WBS) and how to develop and control the Project Master Schedule.
The OSO shall advise MMRDA’s Project Management team with independent oversight and
recommendations on Project execution throughout the validity of this Contract.
MMRDA shall provide adequate staff to provide data and information inputs to the OSO
required for development Project management information system (PMIS). The OSO will:
a) Support MMRDA to review and update the Project Master Schedule at various levels
of detail for management reporting.
b) Advise MMRDA to defend the Project Master Schedule in such way that changes to
baseline schedules only occur through adequate change management processes.
c) Advise and support MMRDA through conducting a continuous monitoring that
Contractors/Subcontractors include sufficient and meaningful deliverables and
milestones and communicate any proposed updates to the schedules.
d) Support Advise MMRDA to conduct a continuous monitoring that
contractor/Subcontractors baseline their schedules and apply appropriate change
management processes to any baseline changes.
e) Review from the GC identified and perceived issues with contractor/Subcontractors
planning and scheduling processes.
f) The OSO shall use 4D/5D BIM and third-party application to track and manage the
project progress.
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Document Control

The OSO will:

a) Support and advice MMRDA to identify an electronic document to safeguard related
documents for future reference for the Project within the design of the digital platform
environment.
b) Support to develop and support the implementation of policies, processes,
procedures and systems for the collection, storage, protection and dissemination of
all Project documentation.
c) Create a document control and filing system procedure that considers all parties
involved.
d) Advise MMRDA to train existing, new, and future Project staff and set-up procedures
for departments to receive, record, file, retrieve, duplicate, store and issue
documents.
e) Compile and manage the repository to include Project standards, policies,
procedures, plans, specifications, schedule, acceptance certificates, transmittal
letters, meeting minutes and reports, and any other information relevant to the
Project.

Risk Management

The OSO will:

a) Advise MMRDA to develop a systematic risk management plan / strategy to be
applied to the digital Project and its component projects that clearly identifies potential
risks to the Project.
b) The risk management plan needs to be comprehensive to cover all potential risks
faced by the Project throughout the duration of the Services, identify probabilities of
risk occurrence and allocate weighting systems to monitor risk.
c) The risk management plan needs to include early warning systems and trend
analyses and other methodologies that assist in early discovery of risk items.
d) Advise MMRDA how to track the significant risks are systematically identified,
recorded, evaluated, actively managed and regularly re-evaluated and
communicated across the Project.
e) Advise MMRDA to identify, communication and manage inter-Project or external
risks.
f) Advise MMRDA to identify and manage internal Project related risks.

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g) Conduct risk assessment workshops on a regular basis with Client, PMs, suppliers,
contractors, and other stakeholders.

Scope and Change Management

Scope and change management are two of the most critical functions of any Program.
Control mechanisms must be in place to identify and manage activities and issues that might
ultimately alter the delivery of the digital Project’s objectives.
The OSO will:
a) Advise and support MMRDA to implement an internal Change Management Plan,
Change Log, and associated governance processes.
b) Develop, review and update a change management system and procedures that
capture complete, accurate and consistent baseline documents, and ensure changes
in design and implementation and any other change are controlled in accordance with
the contract documents and/or Project controls procedures.
c) Establish the procedures for changes to Project criteria to create uniformity of
application across all existing contracts of the Project and the projects for design
details, material approvals and other related items.
d) Advise Client on matters affecting the project budget, provide timely updates that
reflect funds received, funds obligate through contract awards and approved change
orders, and projected obligations.

Performance Measurement and Reporting

The OSO will:

a) Develop a web-based reporting platform that will provide ―continuously updated
information and be customized to facilitate communication/review between MMRDA
and various stakeholders including sub-contractors, suppliers and other consultants
using the third party applications.
b) Advice MMRDA to collect, analyze, track, monitor, and separately report the Project
cost, schedule and budget information on an agreed basis. The report should include
all encumbrances, commitments, and actual expenditures and develop earned value,
trends, forecasts and variance information. In addition, the OSO shall conduct
Program progress review meetings and other related meetings.
c) Assist Client in preparing its periodic Project status reports to issue to higher
authorities and/or other relevant stakeholders

Stakeholder Management
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While the Client will maintain overall responsibility for stakeholder management, the OSO
will support MMRDA focus on ensuring that stakeholder requirements are delivered though
each of the project components. This will enable the Client to focus on incorporating
stakeholders ‘input, serving as a liaison to all levels of government, and managing the flow
of funding in a transparent and proactive manner. The OSO will:
a) Identify all stakeholders with the assistance of Client
b) Develop and implement a stakeholder management and coordination strategy
c) Support MMRDA to initiate contact with all government and non-governmental entities
that form part of the Client
d) Prepare engagement strategies with stakeholders

A. O&M:
a) The OSO is supposed to assist in the development and implementation of digital
platform, Operations and Management model that will provide the Client with the most
efficient, effective and economical means of providing required services to their citizens
and businesses, as well as to best protect and maintain the assets.
b) The OSO shall be responsible for providing Client, the Operation & Maintenance (O&M)
manuals for the entire digital platform system developed during the Program along with
a detailed Asset Management Strategy.

B. Organization Redevelopment:
a) Prepare and support MMRDA implementing a detailed capacity building plan for all the
tasks and deliverables listed in this document, for MMRDA.
b) Each of OSO’s work-stream to be shadowed by counter personnel nominated from
MMRDA. During the course of this contract the OSO shall ensure that the counter
Personnel is adequately exposed to the various aspects of the Project management and
digital platform developed & implemented through sufficient hand-holding is provided.
c) Advise MMRDA how to develop knowledge management plans for implementing such
mega projects.

Steering Committee

The Steering Committee shall be formed and will consist of senior stakeholders from
MMRDA, its nominated agencies and SI. SI will nominate its senior officials to be a part of
the Project Steering Committee.

The Bidder shall participate in monthly Steering Committee meetings and update Steering

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Committee on defined and agreed parameters relating to Project progress, Risk parameters
(if any), Resource deployment and plan, immediate tasks, and any obstacles in project. The
Steering committee meeting will be a forum for seeking and getting approval for project
decisions on major changes etc.
All relevant records of proceedings of Steering Committee should be maintained, updated,
tracked and shared with the Steering Committee and Project Management Office by Bidder.
During the development and implementation phase of the project, it is expected that there
will be at least fortnightly Steering Committee meetings. During the O&M phase, the
meetings will be held at least once a quarter.
Other than the planned meetings, in exceptional cases, MMRDA may call for a Steering
Committee meeting with prior notice to the Bidder.

Project Monitoring and Reporting

The Bidder shall circulate written progress reports at agreed intervals to MMRDA and other
stakeholders. Project status report shall include Progress against the Project Management
Plan, status of all risks and issues, exceptions and issues along with recommended
resolution etc.
Other than the planned meetings, in exceptional cases, project status meeting may be called
with prior notice to the Bidder. MMRDA reserves the right to ask the Bidder for the project
review reports other than the standard weekly review reports.

Risk and Issue Management

The Bidder shall develop a Risk Management Plan and shall identify, analyze and evaluate
the project risks, and shall develop cost effective strategies and action plans to mitigate
those risks.
The Bidder shall carry out a Risk Assessment and document the Risk profile of MMRDA
based on the risk appetite and shall prepare and share MMRDA Enterprise Risk Register.
The Bidder shall develop an issues management procedure to identify, track, and resolve
all issues confronting the project. The risk management plan and issue management
procedure shall be done in consultation with MMRDA. The Bidder shall monitor, report, and
update the project risk profile. The risks should be discussed with MMRDA and a mitigation
plan be identified during the project review/status meetings. The Risk and Issue
management should form an agenda for the Project Steering Committee meetings as and
when required.

Staffing Requirements

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MMRDA has identified certain key positions that shall be part of Bidder’s team during
execution. Bidder shall provide resource deployment schedule including these key positions
and other team members as mentioned in RFP.
CVs of the key resources need to be submitted along with the proposal (as per the
format given in Appendix TP-4.)
Please note that MMRDA shall require that all project related discussion should be done in
consultation with MMRDA officials. While the identified key personnel will operate out of
MMRDA’s office, other key members of the development team may need to travel to
MMRDA office for critical Project/Steering Committee meetings at their own expenses.

Organization Design

OSO will study the current Organizational structure of MMRDA in detail and then suggest
changes (if any) required for achieving the objectives. OSO will define the To-Be
Organizational structure for the Design/ Build phase along with associated BIM and CDE
Processes and Procedures.

Governance Procedures

Bidder shall document the agreed structures in a procedure’s manual.

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CHAPTER- 7
OBJECTIVE OF 5D SYSTEM IN IDDP

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7 CHAPTER 7: OBJECTIVE OF 5D BIM SYSTEM IN IDDP

Building Information Modeling (BIM) is the process of creating and managing information
throughout the life cycle of the asset by using model-based technologies linked to a database
of reliable information.
Virtual models are created in three dimensions before work proceeds on site; the attributes
of all the elements of assets that will be constructed can be found in the model; and spatial
‘clashes’ can be identified and resolved in the model instead of on site.
The process will start with developing individual intelligent 3D models in an engineering
modeling and design application catering to various disciplines such as track design, viaduct
design, signaling, station buildings, geospatial analysis, geotechnical and miscellaneous
civil works. All the discipline applications shall seamlessly collaborate with an Engineering
Information Collaboration System which shall form a central repository for all the engineering
information that is being created (3D models, 2D drawings, and analysis and design
documents). The system shall support readymade templates as per widely used BIM
standards around the globe called BS1192 and store common data such as topographic and
aerial maps, libraries, seed files etc. and other relevant documents.
Individual discipline 3D models will then be integrated to come up with a master model and
converted into a model which will then be submitted for review and markup. The system will
then be used for clash detection (especially for the subsurface utilities), schedule simulation
and quantity take offs. It will also act as a contextual tool for visualization, analysis and
reporting of project information.
BIM will use third party application which will act as the electronic document management
system (EDMS) for contract administration, work orders, transmittals, submittals document
management, asset data, etc. It will be the main repository of information for MMRDA and
will meet the Asset Information Management System requirements for tagging assets,
creating hierarchies based on location, function, and class; and relating assets to each other.
Different project activities like construction, traction, tracks, rolling stock, signaling, telecom
etc. will be completed progressively during implementation stage. It is expected that O&M
support features are provided in the solution to be implemented to be used as and when
such activities get completed.
The system shall interface with third party application which will be used as the process for
establishing and maintaining the consistency and integrity of vital information, and the
relationships between the items facilitating effective handover of the asset information from
design and construction phase onto the operation and maintenance (O&M) phase and will
be the key to the success of BIM process.
The process flow diagram that will be adopted to effectively implement 5D BIM. Each of the
solutions used for the 5D BIM are explained in brief in succeeding paragraphs. Also, BIM
process does not stop at just creating the 3D model and building the information into it but it
is equally important to make use of the information rich 3D model and extend it to 4D (time)

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and 5D (cost). Using simple 4D models as visual validation that the contractor and site teams
understands what is to be built and when. Using 4D (time-based) data provides tools to
maximize the efficient coordination of site labor. Utilizing 5D (cost-based) data can provide
quick access to material and cost information.

Ideally within a BIM perspective, the 3D model and related information (within databases)
exist and are developed throughout the whole life of the asset – from initial conception to
final disposal of the asset – and houses the on-going work and communication efforts of the
complete supply chain. 3D models help visualize and understand the relationships between
the structure and its systems in regard to aesthetics, performance and program issues.

In a BIM environment, data and information is structured and managed to ensure only the
right information is used and created at the right time for optimizing the whole life usage of
the infrastructure. This means the requirements during the operation and maintenance
phases are key drivers for what data is required (and when). Effective handover of the asset
information from design and construction phase onto the operation and maintenance (O&M)
phase is key to the success of BIM process and therefore a versatile, interoperable asset
information management system needs to be in adopted. BIM can streamline processes
through the integration of design, engineering, construction, operation, maintenance and
decommissioning of an asset into rich models of data that include: 3D models, spatial
mapping, asset information, documentation, financials, etc. To implement the above solution
Bidder shall provision required network infrastructure within MMRDA office for efficient
working of the application.

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Note: MMRDA is in process to implement various IT applications. The successful bidder

should develop and integrate their application with third party applications. No additional
cost will be paid for these integrations. All the SIs should mutually cooperate and ensure
success of the project.

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CHAPTER- 8
INTEGRATED DIGITAL DELIVERY SYSTEM FEATURES

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8 CHAPTER 8: INTEGRATED DIGITAL DELIVERY SYSTEM FEATURES

Building Information Model Requirements

The SI shall define standards, methods, and process for Building Information Models.
Prepare Asset and Employers Information requirements, Pre-Master deliverable list, Master
Information delivery plan, Task Information delivery plan, Templates for Pre and Post
contract Building Information Model Execution Plan templates, CAD standards, CAD QA
Checking system, Workflows, Renditioning processes.
It’s mandated that the entire supply chain is advised to use Building Information Model from
the beginning of the project and throughout the various project phases at Design,
Construction and Handover, with the models being produced by the detailed design
consultants and contractors. The traditional Design workflow of working in 2D and converting
the drawings to 3D will not be allowed, as this will not realize the project benefits and
efficiencies required to deliver the project on Time, to the agreed Cost, and to the desired
Quality. The successful Bidder’s software must have this ability.

The DDC and Contractors shall:

a) Prepare and deliver coordinated models to the outlined delivery schedule and
protocol of model exchanges as outlined in the Building Information Model Execution
Plan under the Integrated Digital Delivery system.
b) Working with the Building Information Model team leaders to align discipline Models
to the requirements of the Employers Information Requirement (EIR) as per Level 2
(PAS 1192-2/3) approach towards detailed planning, design, engineering,
construction and asset management.
c) Provide the Building Information Model Object Parameter place holders in each
modelled object. Designers and contractors will complete the Building Information
Model information relevant to each stage within the native models, and or project
database which is prior defined through EIR.
d) MMRDA shall determine the list of items that need to be included with in the asset
register/future asset register, and the data object fields that are to be completed
8.1.1 BIM based integrated 4D and 5D system
MMRDA will create, manage and control one single source of project information for all the
stages of MMRDA project, this will be completely integrated with BIM led 4D and 5D system
in order to leverage all the benefits delivered by BIM systems and to optimize the project
performance and aligning it to the key drivers of this project. MMRDA shall have completely
integrated 4D (Time) and 5D (Cost) system with project system to ensure seamless data
generation, control and transfer between al the stakeholders of the project. MMRDA intends
to standardize the complete process of design and construction management in order to
bring following benefits to the project.
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8.1.2 5D BIM Solution Features

Bidder shall propose a robust architecture for system, which is simple, highly secure, and
scalable, and provide efficient functionalities with ease of use. The features shall include
the following:
a) The architecture should be organized into modular domains, which have the flexibility
to be configured in accordance to changes in the business and technical environment.
b) The 5D BIM must improve efficiencies of all stake holders to reduce cycle time
through introduction of predefined streamlined and optimized workflows and
processes.
c) The 5D BIM must have Global Best Practice recommendations inbuilt to refine the
process time in all aspects of project management.
d) The 5D BIM must reuse data to maintain authenticity of Single Source of Truth and
must not require duplication of data entry points.
e) The 5D BIM shall be seamlessly accessible through a cloud-enabled solution on
secure and latest versions capable of integrating BIM model with cost & time and use
this 5D data for project management processes.
f) The 5D BIM shall have inbuilt "viewers" to optimize licenses to review 2D drawings,
BIM models, Schedule or Cost data once imported into 5D BIM system.
g) The 5D BIM must have ability to host the data on secure and dedicated private cloud
compliant by Ministry of Electronics and Information Technology (MeitY).
h) Easy accessibility of 5D BIM system is utmost importance, so this must be compatible
with any browser (Google Chrome / Microsoft Edge/ Mozilla Firefox / Apple Safari),
any Operating System (Windows 10- 32 bit OS or 64 bit OS).
i) The 5D BIM System must have inbuilt workflow designer with graphical interface to
easily configure any approval, escalation, or notification workflows.
j) The 5D BIM System must have ability to manage all critical details of all stake holders
of the project in an integrated cloud-based solution.
k) The 5D BIM System must have ability to create multiple profiles based on
departments and allocate it to the respective members
l) The 5D BIM System must have ability to create any number of projects within same
environment and sort it for quick analysis based on every category available in
system.
m) The 5D BIM System must have ability to consolidate separate BIM models created
by different stakeholders created across any 5D BIM SYSTEM s into one integrated
multidisciplinary model with all important geometry and attributes without loss of
information.

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n) The 5D BIM System must offer out of box integration with BIM, ERP, and Scheduling
System. These must be tested and proven integrations that are offered readily and
out of box to ensure integrity of single source of truth across entire landscape.
o) Security and privacy of data should be fundamental in design of the 5D BIM System
without sacrificing utility and convenience.
p) All configurations must be captured in a central place within the 5D BIM System to
ensure only one source of truth is used. This also reduces issues of inconsistent
application behavior and makes solution architecture more user friendly.
q) The 5D BIM System must be able to use cloud computing capacities to ensure such
big data / high volumetric data are handled seamlessly.
r) The 5D BIM System must ensure privacy and data integrity and must disseminate
data to authenticated and authorized users only (both internal and external users).
s) The 5D BIM System must be easily scalable on cloud to ensure any increase or
decrease in number of users (depending on the number of projects ongoing) are
managed seamlessly.
t) Any increase in number of users or data must be manageable through deploying
necessary cloud computing without affecting user experience of the 5D BIM System.
Geographical Information System

The GIS system will be integrated with other applications/components of Integrated digital
delivery system and will provide the visual and geo-tagged information of land, property,
utilities etc. to all the stakeholders at different layers at construction as well as operation and
maintenance stage of the project. In contrast, GIS has a much less defined role. It is intended
that relationship between GIS and Integrated digital delivery platform within MMRDA is
primarily focused on the integration and adoption of data, procedures and standards to
ensure that GIS can act as a contextual tool for the visualization, analysis and reporting of
project information.
Please note that all GIS Licenses will be procured by MMRDA, the implementation part only
will be under the scope of the SI.
Key outputs that will be needed are:
a) Accessing documents through spatial queries of the GIS system “MMRDA Maps”
e.g., linking contract documents to a specific area on a map
b) Utilizing mapping data to identify and locate drawings and models which can be
further interrogated to view tags and their associated asset information
Features:
a) GIS shall have capability to manage LiDAR point cloud data, photogrammetry data,
satellite image data

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c) 3D mapping like with X, Y and Z co-ordinate

d) Dashboard for viewing various GIS data
o Administration
o Management
o Project team
e) GIS platform shall capability to have cloud-based data storage.
f) Implementing the GIS Web Application i.e. Development of GIS Web Application
Modules such as:
o Land Acquisition Module
o Project Progress
g) Dashboard Development
h) Visualize and monitor the project progress using GIS applications.
i) Locating the Land Parcels and marking the ROW along with area required for
acquisition.
j) GIS Based project monitoring.
k) Monitor various package locations and its varied activities performed by the
contractors
l) Geospatial Data Visualization: Develop an interactive map interface using open-
source mapping libraries to visualize various geospatial data layers.
m) Data Analysis Tools: Implement spatial analysis tools for querying, overlay
operations, and other analytical functions.
n) User Authentication and Authorization: Establish secure user authentication and
authorization mechanisms using open-source frameworks to control access to
geospatial information.
o) Mobile Responsiveness: Ensure the application is responsive and accessible across
various devices, including desktops, tablets, and smartphones.
p) Scalability: Design the application architecture to be scalable, taking advantage of
open-source technologies.

A fundamental tenet of GIS, particularly in the context of the enterprise database

environment, is that a single source of data can be used to create dynamic outputs, allowing
both standard geographic views of spatial data as well as linearly referenced or graph
database (network topology) derivatives. The use of open data sources also allows data to
be consumed by a variety of systems and applications that are accessible on multiple
platforms, from desktop, web and mobile sources, without the need to recreate data.

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One of the areas where this GIS based technology can help is tracking and identifying
location and material and assets on site. GIS data has begun to be used by facilities
managers to help operate facilities across wide geographical areas to answer typical
questions that involve location, time and tabular data.
Asset master data and standard codification will be provided by MMRDA.

During the operation and maintenance phase, System shall enable creation of
polygon shapes within the GIS system and pull out all associated documents to that
area.
Web based GIS Platform shall help to visualize the project progress, land acquisition
information, geo-tagged information of land acquisition, property, utilities etc. to all the
stakeholders at different stages of construction as well as operation and maintenance
phase of the project.
MMRDA will provide all the concerned information related to project progress, land
acquisition, property utilities etc.
Pre-requisites for GIS Application Development

 Land Acquisition details include all the revenue data (Spatial revenue data, Textual
data) along with their attribute details in soft copy format.
 Spatial revenue data - Revenue maps, Land base, Vector layers (.shp, .dwg).
 Textual data in excel, MS access data, .dbf or similar formats.
 Inputs for Development of Web GIS Application
 Inputs for development of Web based GIS.

Web based GIS Platform enables adding, modelling, storage, retrieval, sharing,
manipulation, analysis, and presentation of geographically referenced data.
Land Acquisition matters, Environment/Forests/Wildlife Clearances in respect of
MMRDA Projects, are handled by the authorities.
The main objective shall be to, development of a platform for spatial data management
to view collected asset information, facilitate information retrieval, data organization and
preservation, data sharing and decision making based on analyzed data.

Drone Survey

The SI needs to carry out drone surveys twice in a year

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The drone specifications should be as follows:

 The UAV to be used should have the following features. Max speed: 45mph
(72kph). Obstacle sensing range: 0.6 - 23 feet (0.27m).
 Lenses: FOV 84° 8.8 mm/24 mm (35 mm format equivalent) f/2.8 - f/11 auto
focus at 1 m - Battery Type: LiPo 4s
 Camera Quality- 20 MP GPS tracking system Data Resolution: 4K

Guidelines for Drone Scanning-

 Low altitude Aerial video and images are to be taken for whole length including
right of way (ROW); All the photos and videos should be precisely geo-
referenced by GPS and GLONASS.
 It is required that relevant routes, areas and features are clearly visible in the
output video after processing.
 To make the output more informative, important annotations should be
superimposed on the output such as coordinates, name and number of features,
kilometers, etc. for effective monitoring and appreciation.
 The system should be capable of recording running video up to speed of
50km/hr. It should be capable of capturing stationary video, running video
should be preferable in speed range of 20-25 Km/Hr.
 Oblique aerial videography to be done with an angle of 45 degree to 30 degree
or as per best practices (for best results).
 High Resolution digital camera capable of collecting GPS and Glonass, geo-
tagged 4K quality video and high-resolution image fitted on 3-axis Gimble (pitch,
roll, yaw) to be used for stable and clear data acquisition quality.
 A very low altitude flight height of about 20-100m as per requirement should be
used for clear details capture. The height and angle of recording can be raised
for special locations.
 Major structures and construction work also need to be captured from different
angles by keeping Unmanned Aerial Vehicle (UAV) stationary for detailed
monitoring; Recording should be done in increasing chainage only.
 Low altitude aerial video and images need to be taken for the whole length of the
route.

Guidelines on Video Quality

 Raw video should be of 4K resolution with geo tagging; Should be clear and
sharp in detail; No inconsistencies should be there in tone and density between
adjacent videos tiles.
 Must be radio metrically and geometrically corrected to enable adjacent image
tiles to be displayed simultaneously without obvious distinctions between them.
 Seasonal and temporal differences should not show differences across image
joining lines; GSD of 2.5 cm/pixel will be given.
 High resolution Ortho to be given which will be sharable on google.

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Deliverables from Drone Survey: Video in MP4 format.

Integration with other system in MMRDA

SI should develop a functionality to integrate with other available public existing systems at
MMRDA. For this MMRDA should provide the access to requisite application database and
its architecture for seamless integration.

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CHAPTER- 9
PROJECT TIMELINES, SCHEDULE OF IMPLEMENTATION,
PAYMENT TERMS

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9 CHAPTER 9: PROJECT TIMELINES, SCHEDULE OF IMPLEMENTATION,

PAYMENT TERMS

Project Timeline

The project delivery timelines given below needs to be adhered to by the SI keeping in
mind the implementation and completion of the project with a sense of urgency
supported by allocation of required resource and technology. This shall help in delivery
of the project within estimated budgets.

PROJECT TIMELINES

Guiding principles:
SI shall adhere to the following project timelines: -

T = Start of The Project / Work order date

Stage I: Implementation Stage

Timeline
Sr Project Stage / Payment Milestone
(Months)
1 Project Preparation
A Finalisation of Project plan T + 0.5
On submission and approval of Project Charter (Definition of Process
B and procedure, standards, Reporting structure, workflows, Detailed T+1
Project plan, Roles & Responsibilities etc.)
2 Establishment of OSO
On establishment of OSO & submission of monthly progress report of
A T + 12
OSO activities and acceptance by MMRDA
3 Supply of Cloud Infrastructure
A Delivery & Commissioning of cloud infrastructure T + 3.5
4 Supply of Licenses
Supply of Software License for Geographical Information System
A T+3
(GIS)
B Supply of Software License of CDE Platform T+3
C Supply of Software License of 5D BIM T+2
Supply of Software Licenses for Help Desk and any other relevant
D T+2
software license
Supply of Hardware such as laptop, Printer, scanner. Supply of
5
hardware for the Regional Office
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Timeline
Sr Project Stage / Payment Milestone
(Months)
A Approval of hardware procurement as per agreed specification T+1
B Supply of Hardware T+2
C Installation and commissioning of Hardware T+3
6 Implementation of Integrated Digital Delivery System (IDDP)
A Implementation of GIS Software
i Requirement gathering as-is documentation, SRS finalization T+2
ii To-be solution mapping & sign-off T+4
iii GIS application development T+6
Integration of spatial data with Integrated Digital Delivery System
iv T+7
(IDDP) Platform
v Go-Live of GIS System T+8
vi After the Project Stabilization Stage T + 12
B Implementation of Common Data Environment (CDE)
Submission of Requirement Gathering (FRS) and System
i T+1
Requirement Specification (SRS)
ii Configuration of CDE Platform T+3
iii Unit Testing, User Acceptance Testing, Core Team training T+4
iv User Training and Go Live of CDE system T+7
Integration of project management third party application, CDE with
v T+8
the other IDDP application system
Integration Testing of CDE with the other IDDP application system
vi T+9
and Go-Live
vii After the Project Stabilization Stage T + 12
C Implementation of 5D BIM application
Finalization of business requirements of 5D BIM and definition of
i T+1
application landscape
ii Establishment of 5D BIM system T+3
iii System configuration of 5D BIM T+4
iv Integration of 5D BIM with other systems T+7
v Use case & test case, Team training, UAT. T+8
vi Go-Live of the 5D BIM system T+9
vii After the Project Stabilization Stage T + 12
D Implementation of Helpdesk system
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Timeline
Sr Project Stage / Payment Milestone
(Months)
Finalization of the business process, procedure, workflow and
i T+4
reporting for Helpdesk management
ii Implementation & Testing of the Helpdesk Management system T+7
iii Go-live of helpdesk management system T + 11
7 OSO – O&M period
On submission of monthly progress report of OSO activities and
A
acceptance by MMRDA
B ATS of Software Licenses – O&M Period
i Geographical Information System (GIS)
ii Common Data Environment (CDE) Platform
Iii 5D BIM
iv Help Desk and Any other relevant software
T + 13 up to
C Cloud Infrastructure
T + 48
Integrated Digital Delivery System (IDDP) – O&M (Onsite & Off
D
site deployment)
i Geographical Information System (GIS)
ii Common Data Environment (CDE) Platform
Iii 5D BIM
iv Help Desk and Any other relevant software
E Hardware warranty – O&M period

The timeline of the implementation and supply of licenses given in the RFP are tentative
and the Bidder is required to provide the comprehensive plan in the technical proposal,
elaborating the timeframe of the license supply and the implementation of each of the IT
system.

However, Bidder needs to ensure that the go-live of the complete IT landscape is carried
out within 12 (Twelve) Months from the start of the project. If there is delay in the Go-
Live of the project, the SI will not be viable for any additional payment. The O&M period
will also shift as per the delay caused in the Go-Live.

Terms of Payment

The proposed payment schedule has been determined based on specific milestones, their
achievement, deployment of resources, and cash-flow for procurement of hardware,
software licenses/subscription and other expenses on the project. All payments will be
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made within 30 days of submission of specific invoices along with supporting signed
documents by MMRDA. In case there is a dispute on any line item in the invoice, MMRDA
shall withhold the disputed amount and pay the rest of the monies due to the SI.
Proportions of the Contract Price for different stages of implementation and maintenance
of the Project shall be as specified below:

Stage I: Implementation Stage

Timeline
Sr Project Stage / Payment Milestone Percentage Payment Stage
(Months)
1 Project Preparation

A Finalisation of Project plan T + 0.5 5 % of the total Project value

On submission and approval of Project
Charter (Definition of Process and
B procedure, standards, Reporting T+1 10 % of the total Project value
structure, workflows, Detailed Project
plan, Roles & Responsibilities etc.)
2 Establishment of OSO
On establishment of OSO & submission 12 Monthly Equalled Instalment
T up to T+
A of monthly progress report of OSO of the OSO Implementation cost
12
activities and acceptance by MMRDA for the year.

3 Supply of Cloud Infrastructure

A Delivery of cloud infrastructure. T+2.5 50% of Cloud Hosting in CAPEX

Handover of cloud infrastructure with all

B T+3 25% of Cloud Hosting in CAPEX
configurations.
User Acceptance Testing (UAT) of
C cloud infrastructure and its related T + 3.5 10% of Cloud Hosting in CAPEX
configurations.

4 Supply of Licenses
75% of license cost on
submission of license activation
Supply of Software License for proof in the name of MMRDA
A T+3
Geographical Information System (GIS)
10% on User Acceptance
Testing by Authority

Supply of Software License of CDE 75% of license cost on

B T+3
Platform submission of license activation
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Timeline
Sr Project Stage / Payment Milestone Percentage Payment Stage
(Months)
proof in the name of MMRDA

10% on User Acceptance

Testing by Authority
75% of license cost on
submission of license activation
C Supply of Software License of 5D BIM T+3 proof in the name of MMRDA
10% on User Acceptance
Testing by Authority
75% of license cost on
Supply of Software Licenses for Help submission of license activation
D Desk and any other relevant software T+3 proof in the name of MMRDA
license 10% on User Acceptance
Testing by Authority
Supply of Hardware such as laptop, Printer, scanner. Supply of hardware for the
5
Regional Office
Approval of hardware procurement Plan 35% of the Hardware cost of
A T+1
as per agreed specification item
35% of the Hardware cost of
B Supply of Hardware T+2
item
Installation and commissioning of 15% of the Hardware cost of
C T+3
Hardware item
6 Implementation of Integrated Digital Delivery System (IDDP)

A Implementation of GIS Software

Requirement gathering as-is
i T+2 10% of GIS Implementation cost
documentation, SRS finalization

ii To-be solution mapping & sign-off T+4 20% of GIS Implementation cost
iii GIS application development T+6 10% of GIS Implementation cost
Integration of spatial data with
iv Integrated Digital Delivery System T+7 10% of GIS Implementation cost
(IDDP) Platform
v Go-Live of GIS System T+8 25% of GIS Implementation cost

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Timeline
Sr Project Stage / Payment Milestone Percentage Payment Stage
(Months)
vi After the Project Stabilization Stage T + 12 10% of GIS Implementation cost

B Implementation of Common Data Environment (CDE)

Submission of Requirement Gathering
10% of the cost of the
i (FRS) and System Requirement T+2
implementation of CDE
Specification (SRS)
20% of the cost of the
ii Configuration of CDE Platform T+3
implementation of CDE
Unit Testing, User Acceptance Testing, 20% of the cost of the
iii T+4
Core Team training implementation of CDE
User Training and Go Live of CDE 15% of the cost of the
iv T+7
system implementation of CDE
Integration of CDE with the other IDDP 5% of the cost of the
v T+8
application system implementation of CDE
Integration Testing of CDE with the
5% of the cost of the
vi other IDDP application system and Go- T+9
implementation of CDE
Live
10% of the cost of the
vii After the Project Stabilization Stage T + 12
implementation of CDE
D Implementation of 5D BIM application
Finalization of business requirements of 10% of the cost of the
i 5D BIM and definition of application T+2 implementation of 5D BIM
landscape Platform
20% of the cost of the
ii Establishment of 5D BIM system T+3 implementation of 5D BIM
Platform
10% of the cost of the
iii System configuration of 5D BIM T+4 implementation of 5D BIM
Platform
10% of the cost of the
Integration of 5D BIM with ERP & other
iv T+7 implementation of 5D BIM
systems
Platform
20% of the cost of the
Use case & test case, Team training,
v T+8 implementation of 5D BIM
UAT.
Platform

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Timeline
Sr Project Stage / Payment Milestone Percentage Payment Stage
(Months)
5% of the cost of the
vi Go-Live of the 5D BIM system T+9 implementation of 5D BIM
Platform
10% of the cost of the
vii After the Project Stabilization Stage T + 12 implementation of 5D BIM
Platform

E Implementation of Helpdesk system

Finalization of the business process,
20 % of Helpdesk management
i procedure, workflow and reporting for T+4
system implementation cost
Helpdesk management
Implementation & Testing of the 40 % of Helpdesk management
ii T+7
Helpdesk Management system system implementation cost
Go-live of helpdesk management 25 % of Helpdesk management
iii T + 11
system system implementation cost

7 OSO – O&M period

On submission of monthly progress
Equal monthly instalment for 3
A report of OSO activities and
Years of O & M Period
acceptance by MMRDA
ATS of Software Licenses – O&M
B
Period

i Geographical Information System (GIS)

Common Data Environment (CDE) Yearly advance for 3 Years of O

ii & M Period
Platform
iv 5D BIM T + 13
upto T +
Help Desk and Any other relevant 24
v
software
C Cloud Infrastructure
Integrated Digital Delivery System
D (IDDP) – O&M (Onsite & Off site
deployment)
Equal monthly instalment for 3
i Geographical Information System (GIS) Years of O & M Period

Common Data Environment (CDE)

ii
Platform
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Timeline
Sr Project Stage / Payment Milestone Percentage Payment Stage
(Months)
iv 5D BIM
Help Desk and Any other relevant
v
software
Equal monthly instalment for 3
E Hardware warranty – O&M period
Years of O & M Period

The above list is illustrative and may require modification as per the finalized scope of the
work.

a) T – Project start date i.e. the date of work order OR as defined in the work order to
Bidder by MMRDA whichever is earlier.

b) For all deliverables submitted by SI, MMRDA shall approve /reject /provide feedback
to the Bidder as per standard rules of business.

Note:
i. Order for Infrastructure items including Hardware, Software licenses and other
system software etc. shall be placed by SI only after receipt of written confirmation
from MMRDA in this regard. MMRDA may request the SI for deferment of
procurement of such components for maximum period of twelve months. In case
MMRDA requests for deferment of procurement of infrastructure the timelines shall
extend accordingly. Also, the SLA relating to infrastructure will apply from the date
when MMRDA gives intimation to SI for start of procurement. In the event, the
procurement timelines are deferred beyond a period of 12 months, then the prices
for such equipment shall be reworked after mutual agreement.

ii. All the milestone payments that are due to SI after requisite approvals / acceptance
as prescribed shall be made within 45 working days by MMRDA after receipt of valid
invoice in this regard from the SI, subject to correctness and validation of the invoice
and no objections / observations by MMRDA.

iii. Unless otherwise mentioned in this RFP for any component, payment terms for
additional work assigned through change management shall be defined in the
change management order which will be, to the extent applicable, in line with
payment terms defined in the above table.

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iv. The penalty for delay in completion of deliveries or submission of deliverables

against each milestone shall be @ 0.5% per week of the unfinished deliverable /
milestone value, and subject to maximum of 10% of contract value.

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Project Deliverables

Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities

1 Project Preparation

Project Approval of  Project Planning  Project Charter

Preparation Project Charter  Team mobilization  Project Plan
and procurement  Project  Training Plan
Plan organization and  Project
governance communication plan
 Implementation  Resource
plan and rollout deployment plan
strategy  Procurement Plan
1  Project
management plans
 Project standards
and policies
 Change
management
roadmap and
training strategy
 Deployment of key
personnel
2 Establishment of OSO

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Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities

Establishment Definition of  Project  Formulation of OSO

of OSO process and organization and associated
procedure, structure & processes
standards, governance plan measurements,
Reporting  Guidance on dashboards,
structure, Steering practices, and
workflows committee setup governance plan
 & management
guidance on setup
of internal team of
the Authority
 Guidance on setup
of project
communication
plan
 IT strategy and
roadmap
Document
 Project approval
gates and
responsibilities
2  Stakeholder
Management &
review system
 Administration plan
 Hand holding &
internalization of
implemented
Processes
 Monitoring system
usage
Identification of
pain &
improvement areas
 Guiding for data
discipline issues
 Process audit

3 Supply of Licenses

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Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities

A Supply of CDE License

I Procurement plan Procurement plan of Sharing of project

of CDE license CDE license plan by SI to
subscription MMRDA
Delivery of CDE Delivery of CDE Delivery of CDE
II license license subscription License OEM
subscription

B Supply of 5D BIM licenses

I Procurement plan Procurement plan of Sharing of project

of 5D BIM license 5D BIM license plan by SI to
MMRDA

II Delivery of 5D Delivery of 5D BIM Delivery of License by

BIM license license 5D BIM OEM
C Supply of Software Licenses for Help desk system

I Procurement Procurement plan of Sharing of project

plan of Helpdesk license plan by SI to
Helpdesk MMRDA
license

II Delivery of Delivery of Delivery of License by

Helpdesk Helpdesk license Helpdesk System
license OEM

4. Supply & Installation of Hardware such as laptop, Printer

I Approval of Finalization of the Approval of H/W

hardware hardware BOQ BOQ &
procurement Approval of H/W specifications
as per agreed BOQ by MMRDA
specification
II Procurement Award of the order Order to H/W
of Hardware to the H/W vendor vendor
III Installation and Receipt of the Installation &
commissioning hardware at commissioning of

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Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities
of hardware
MMRDA premises H/W
Installation,
commissioning &
testing of the H/W
Acceptance of the
H/W after the
commissioning by
MMRDA
5 Implementation of Integrated Digital Delivery System

A Implementation of Common Data Environment (CDE)

Finalization of  Interaction with Business

I business stakeholders to Requirement
requirements business document
requirements

II Establishment of  Setup of CDE Availability of CDE

CDE Platform system system

III Testing, User  Test case  Test cases & System

Training, Role preparation, testing
mapping Testing of CDE  Training manualand
system user training
 Training and
Orientation on BIM
Configuration
Documents
 Security and
application testing
by third party
auditor (TPA)

IV Go Live of CDE Training & Availability of CDE

system handholding system for the end
System utilization for user
business transaction

Completion of System utilization by System availability by

V CDE system end user end user as per SLA
stabilization

B Implementation of GIS Software

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Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities

Requirement Interaction with As-is document

I gathering as-is stakeholders to preparation for GIS
documentation, business system
SRS finalization requirements

II To-Be solution Preparation of to-be Acceptance and sign-off

mapping & sign- document Sign-off of of the to-be document
off the to-be document for GIS system
from MMRDA

III GIS application Digital data of base System Configuration

development map inclusive of all Document
utilities in proposed
GIS in platform
compatible format

IV User Training, Preparation of the User Training Document

Role mapping training manual
Training plan &
training to the user

V Go-Live of GIS System setup for Availability of GIS

System the business system for the end
transaction user

VI Completion of  Security and System availability by

GIS system application testing end user as per SLA
stabilization by third party
auditor (TPA)
 System
performance
testing & tuning

C Implementation of 5D BIM

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Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities

I Finalization of  Detailed as-is As-is document

business study including all preparation
requirements of existing business
5D BIM and processes,
definition of workflows,
application reporting
landscape requirements,
process maps
 System
Requirement
Specifications
 Validation
workshops
Solution
 Process definition

II Establishment  Business Blueprint  Solution design

design documents
of 5D BIM  Draft Roles &
 Gap Analysis
system document Responsibilities of
Users (Authorization
Matrix)
 Deployment
Architecture
Document

III System  Configurations of System Configuration

configuration 5D BIM system document
 Technology setup
of 5D BIM for quality and
production
environment
including security
and authorizations

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Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities

IV Integration of  Technical User training document

5D BIM with development of & User training
custom objects
ERP  Unit testing &
Defect
management
 User training
 User Acceptance
Test
 Technical
operations setup
plan

V System  Roles &  Sample data upload

Testing, End Authorization validation
User Manual Completion  Final Authorization
Preparation,  Support for end matrix, Roles &
User Training user training related authorizations
 Helpdesk
structure, process
and operational
manual
 Security and
application testing
by third party
auditor (TPA)

VI Final Go-Live Integration script User acceptance &

of 5D BIM Testing & user sign-off of integrated
Software acceptance system

VII Completion of  Service delivery  Issue List with

with no disruption resolution status
5D BIM  Daily reports of issue
System to business
 Daily monitoring & and their status
stabilization
stage Reporting
 Periodic
performance
meeting and
optimized support
process

D Implementation of Helpdesk system

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Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities

I Finalization of Finalization of the Sign-off of the

the business helpdesk process, helpdesk process
process, workflow and SLA document
procedure,
workflow and
reporting for
Helpdesk
management

II Implementation Configuration of the System

& Testing of the helpdesk process and configuration and
Helpdesk workflow in the testing document
Management helpdesk
system management
system
III Go-live of Go- live of the Availability of the
helpdesk helpdesk helpdesk system for
management management issue logging
system system for logging
the issues

6 Helpdesk & Facility Management

I Support – FMS &  Setup of the Availability of the

Helpdesk helpdesk & facility helpdesk and facility
management H/W management staff for
and software the helpdesk and facility
 Setting up of management services
Helpdesk
(including
availability of
landline and
mobile numbers)
 Deployment of the
Helpdesk and
facility team as per
the scope of the
project

7 Operation & Maintenance Period

1 ATS of Software Licenses – O&M Period

I ATS of CDE Product related • System

License support and patch performance

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Sr. Project Stage Project Project Tasks / Project deliverable

No. Milestone Activities

II ATS of Software by the OEM report & ATS

License for Contract
Geographical document for 3
Information years
System (GIS)

IV ATS of 5D BIM
licenses

V ATS of
Software
Licenses for
Help desk & FM
system
2 IT system support

I Support of CDE  Service delivery  Issue List with

system with no disruption resolution status
to business  Daily reports of issue
II Support of GIS  Daily monitoring & and their status
system Reporting  System Performance
 Periodic Report (SLA
III Support for 5D performance compliance) as per
BIM system meeting and requirement
optimized support

Note: Within 15 (Fifteen) working days the MMRDA official will either accept the deliverable
material or provide the Bidder a written list of suggested amendments.

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CHAPTER- 10
TRAINING OF MMRDA PROJECT STAKEHOLDERS

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10 CHAPTER 10: TRAINING OF MMRDA PROJECT STAKEHOLDERS

Introduction

a) The purpose of this Chapter is to define the scope of work for training and capacity
building to be implemented at MMRDA.
b) The details provided in this Chapter are indicative and due to the complex nature of
the project the number of training sessions may increase. Over and above the team
considered for performing the training as detailed in subsequent sections, Bidder has
to make provision for both functional and technical (to be based at MMRDA office) in
its Design, Construction and Operations & Maintenance (O&M) team (for the first
three years during O&M phase) to provide periodic training to handle additional
training needs.

Training and Capacity Building Strategy

a) SI will develop a training and capacity building strategy that will also include a detailed
plan of implementation. The strategy has to be multi- pronged since (a) there are
many stakeholders; (b) the IT environment is complex;
b) 5D BIM is new and (d) training may need to be spread across multiple phases of the
project.
c) MMRDA envisages that the training and capacity building sessions for extended
stakeholders shall primarily be based on ‘Train the Trainer’ concept. These master
trainers will further train the respective users.
d) The OSO shall prepare a capacity building plan by which existing & new employees
of MMRDA are adequately equipped to handle the Digital Project Management
Platform in the future without any undue dependency on any external party in the
future.
e) The capacity building plan shall cover the knowledge transfer from OSO to MMRDA
over period of time.
f) Business Analytics program shall be provided to MMRDA end user team to improve
the adoption of the analytics solution over the period. This should be provided in two
phases, Phase 1- during the implementation of business analytics. Phase -2 at the
end of the support contract.

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CHAPTER- 11
IMPLEMENTATION OF INTEGRATED DIGITAL DELIVERY
PLATFORM

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11 CHAPTER 11: IMPLEMENTATION OF INTEGRATED DIGITAL DELIVERY

PLATFORM

Following are the key activities that the Consultant is supposed to be do as part of project
implementation:

Project Planning and Mobilization

The Consultant needs to plan all the important tasks to ensure that all pre-requisites
are met, and the SI team can deliver the project as per the timelines, requirements
and service levels of the project.

After the project kick-off, the OSO team of Consultant shall be required to prepare an
integrated project plan for the Digital Platform of all the project deliverables. The
Consultant is also required to submit the report such as project initiation document,
progress reports, risk register, issue register and other project management related
documents. The indicative list of project management documents shall include the
following:

a) Project Schedule: A detailed week-wise timeline indicating various activities to be

performed along with completion dates for the same shall be provided by the
Consultant.
b) Project Initiation Report: The project initiation report shall be prepared by the
Consultant after the initiation of the project. The report shall contain manpower
deployment plan, project plan, risk mitigation plan, escalation matrix, etc.
c) Progress Reports: Detailed weekly, fortnightly, monthly Progress Reports along
with issues/ escalations/risks. The format shall be finalized by the client prior to start
of the Project.
d) Risk Register: Consultant shall be required to maintain a risk register which shall
enlist all possible risks which shall impact the digital project management solution
along with their occurrence and likelihood. The Consultant shall also propose the
mechanism to mitigate the identified risks.
e) Issue Register: Apart from the risk register the Consultant shall also maintain the
issue register which shall list down the issue that have occurred in the project and
the decision/remedial measures taken about the issue.
f) Stakeholder Register: To keep the information about the stakeholders, the
Consultant will be required to prepare a stakeholder register containing details about
each stakeholder or group of stakeholders. This shall be an input into the requirement
gathering and communications plan.

Requirement Gathering

An indicative functional requirement for all the applications is mentioned in Chapter

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27 of this RFP. The SI shall carry out a detailed systems study to refine the Functional
Requirements Specifications (FRS) and formulate the System Requirements
Specifications (SRS) incorporating the functional specifications and get it approved
by the client. The SRS document shall necessarily contain the following details:

a) User groups, roles and types of access.

b) Use cases for workflows.
c) Functional logic and checks expected from the system while executing the project.
d) Reporting requirements.
e) Interfaces with other external systems.
f) Security requirements.
g) Audit and application logging requirements.
h) Migration requirements.
i) SLA monitoring requirements.
j) Provide a mapping between SRS and FRS as provided in the RFP, detailing how
SRS is addressing the requirements.
k) Any other relevant details which are required to clearly articulate software
requirements. SI shall conduct workshops with relevant users of the systems
wherever necessary, to obtain more details on the requirements of the Project and
must get a sign-off on the requirements from the appropriate authorities. The SI shall
identify the customization requirements for the implementation. Any requirement will
have to be explicitly discussed and agreed with relevant stakeholders of the Authority.
MMRDA may form a committee that shall be responsible for discussing and finalizing
requirements with the SI.

The indicative deliverables under this item shall be:

a) Functional Requirement Specification (FRS), Software Requirement Specification (SRS)
and its sign-off from the client which shall cover the functional requirements, data
integration requirements, data management requirements, non-functional requirements,
etc.
b) Requirement Traceability Matrix
c) Gap Assessment Report

Application Licenses

The SI will be responsible for supplying licenses of 4D/5D BIM, GIS, CDE, Helpdesk
Software and installation for the Integrated Digital Delivery System. The Source code of
customized application shall be provided by the Bidder. The license shall be procured
in the name of MMRDA. The GIS (ESRI) licenses will be provided by MMRDA
wherever it is applicable. Agency must mention in the technical bid.

The Digital Platform will be used by Authority, EPC contractors, OSO team, Project PMO
team and Bidder team. It is estimated that system will be used by around 300 users, for
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various functions of BIM, GIS etc. Some users may be common for all or some of the
above functions. Keeping the project efficiency in consideration, the SI is expected to
provide the comprehensive list of user licenses for all the components of the Digital
Platform that shall be supplied for this project. Below is the estimate user count of the IT.

a) CDE Concurrent Users: 50 to 100

b) 5D BIM Users: 50 to 75
c) GIS Users: 25 to 50

**From above users, transaction users (approver & initiator) can be 30% and self-
service users will be 70%

The SI is supposed to supply:

a) All software & licenses / Licenses for custom solution.
b) Tools, accessories, documentation and provide a list of the same;
c) Product Documentation in soft copy:
o Technical manuals
o Installation guides
d) All the above documents mentioned or any other standard documentation for
the product should be included in the price of the license.
e) The validity of the subscribed licenses price(s) & all add-on engines shall be
for a minimum support period of three (3) years from the date of installation.

Solution Design

Following are the functional requirements for the Integrated Digital Delivery System for the
solution design:

a) The integrated application shall offer all the functionalities required as per scope defined
in the functional requirement specifications.
b) The integrated application shall provide wide range of security features such as
authentication, Single Sign-On (SSO), authorization (at various authorization levels) and
Integrated User Management.
c) During this phase, the SI will be required to develop a detailed design document which
shall meet the user requirements captured during requirements gathering stage. The SI,
during this phase shall be required to perform at least the below mentioned activities:
d) Preparation of solution architecture specifying the functional, infrastructure, data,
deployment, network and security architecture.
e) Preparation of system design document specifying the construction details of the system,
each system component’s interaction with other components and external systems, and
the interface that allows end users to operate the system and its functions.
f) Development of security plan.
g) Exceptions and business alerts definitions
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h) The illustrative deliverables for this activity are mentioned below:

i) Solution design and architecture document (including system architecture and data flow
diagram);
j) High level design document and low-level design document (including Schema diagram);
k) User Reports.
l) Data Modelling.
m) Hosting infrastructure requirements in accordance with functional and technical
requirements and service levels.
n) Policy, plan and methodology documents covering aspects mentioned above. The Bidder
must take approval of client for deliverables of this activity.

Details of the Application Licenses

The SI will be responsible for supplying application licenses and related software,
integration tools. The Source code of customized application shall be provided by the
Bidder.

Details of target number of users for the Solution and hence procurement of relevant
licenses should be provided by the Bidder. The Bidder need to supply:

a) Core technology software & licenses / licenses for custom solution (latest versions);
b) Tools, accessories, documentation and provide a list of the same;
c) Latest supported version of database software to support the integrated solution and any
other software, tools and bolt-on/add-on application;
d) Product Documentation: Two sets of Product Documentation soft copy to be supplied
along with licenses and shall include but not limited to following:
- Technical manuals
- Installation guides
- User & administrator manuals
- Toolkit guides and troubleshooting guides
- All the above documents mentioned or any other standard documentation for the
product should be included in the price of the license. All the tools, accessories,
software and media supplied under the contract shall be original copies and
warranted against the services/ support till the contract period.
- The validity of the contracted Licenses price(s) of all third-party software shall be for
a minimum period of three (3) years from the date of deployment of first lot of
licenses. All third-Party software licenses shall be in the name of the MMRDA.

Software Configuration & Customization

The SI shall configure & customize the different application component of the Integrated
Digital Delivery System in accordance with best practices in software development life
cycle and the approved requirement specifications, design specifications, and according
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to the project plan. The SI must implement application software using latest available
technologies after in-depth study of the business processes and workflows. SI must
demonstrate the software that has been configured/ customized to meet the client’s
requirement and take client’s approval on the same. Other System details and
requirements relating to Application Development

a) Undertaking capacity building for internal team of the Authority

b) The key deliverables for this activity are mentioned below:
c) Supply, customization, configuration and installation of software.
d) Workflow management.
e) Installation guides.
f) Standard Operating Procedures.
g) Manuals and guidelines such as operational manual, technical manuals, library files,
setup programs, etc.

Data Migration

The SI needs to prepare and share data migration plan for the data available in the
databases of the existing IT systems proposed solution components. The procedure for
data digitization and migration activities suggested is as follows:
a) SI will ensure that the data migration task is completed before shifting to the new
application.
b) SI must design data migration and acceptance methodology and plan and get it approved
from the client.
c) Develop own data migration schema etc. as well as create program which may be
required for data migration, at no additional cost to the client.
d) The Client shall provide the available data in SI provided formats to the SI for migration
purposes. The SI will migrate the existing data and will get it verified from the client.
e) The SI shall provide checklists for migrated data to client for verification, including number
of records, validations (where possible), other controls etc.
f) The SI shall submit a report on the quality assurance/control and the process adopted
duly ensuring the accuracy in the migrated data (100 % accuracy is required).
g) Any corrections as identified in the migrated data during data quality assessment and
review shall be addressed by selected vendor at no additional cost. The selected vendor
is required to ensure the high accuracy during data digitization exercise and as per the
data digitization plan.
h) Authority would provide the data in the required format. SI needs to ensure the proper
formats are made available, uploading programs are developed, tested and delivered. SI
will ensure that the client is able to review and verify the data uploaded before usage of
data starts in timely manner.
i) The SI also need to scan the files which are currently in hard copy format and store them
in the content management system, with all their attributes and metadata.

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Future Requirement of the Project

The IT system designed by SI should be scalable and should be able to dynamically handle
additional functionalities.
BIDDER shall also be responsible to cater to any future requirements of the project or
change in the scope of the project. the Authority will issue change request for any
additional scope. For the additional scope change, the Authority will need the man-month
effort from the SI and the efforts will be evaluated by client or any Bidder nominated by the
client.

Post Go-Live Support

After system stabilization stage, SI shall provide post ‘Go Live’ support for a period as
specified in the project timelines (1+3 Years). The SI shall provide appropriate levels of
on-site and off- site support as felt necessary. The SI will also be responsible for activities
such as preventive maintenance program, managing releases, digital sign management,
monitoring and system health checks and incident management. It is expected that out of
business hours support will be provided as needed. As a part of post ‘Go Live’ support,
the SI shall undertake services for the period as per the RFP after the solution stabilization
period.

SI shall be responsible for comprehensive maintenance of both supplied hardware and

software, up-gradations in the system, expansion of the system, technical manpower,
performance monitoring deployed as part of this project and shall maintain service levels
as defined in this RFP. All equipment and material supplied by the SI shall be provided
with standard warranty against defects of design and manufacturing and against faults and
failures associated with workmanship of SI commencing from operation acceptance of the
system. All equipment found to be defective during comprehensive maintenance shall be
repaired or replaced by the SI at no extra cost.

The SI shall provide all the technical, managerial, and other staffing required to manage
day- to-day maintenance of the Digital Project Management Platform during the contract
period. The SI shall deploy on-site Project Manager, who shall be the single point of
contact to the client and shall be responsible for operation and maintenance of the system.

All spares required for the smooth operation of the Digital Project Management Platform
shall be maintained by the SI for the entire duration of the contract to meet SLA
requirements. The cost of the spares, repairs, and replacement shall all be deemed to be
included in the price quoted by the SI. The SI shall also institutionalize structures,
processes and reports for management of SLA. Root cause analysis and long-term
problem solutions shall also be part of SI scope.
The SI shall maintain all data regarding entitlement for any upgrade, enhancement,

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refreshes, replacement, bug fixing and maintenance for all project components during
Warranty.

Facility Management Staff

Facilities management will include but is not limited to maintenance of hardware, network,
laptop/printer etc. that is supplied by the Bidder. Facility Management staff shall work in a
shift-based system to provide service 6 days per week 9:30 AM to 6:30 PM. The SI should
also submit a detailed list of deployment during the support and maintenance. These staff
will be required at central office as well as regional offices.

Infrastructure Management

This includes the design of an appropriate system administration policy with precise
definition of duties and adequate segregation of responsibilities and obtaining the approval
for the same from the client.

System Administration includes the following activities:

a) Overall management and administration of solution;

b) The Bidder has to co-ordinate with other vendors, wherever required/applicable.

c) Performance tuning of the system as may be needed to enhance system’s

performance and comply with SLA requirements on a continuous basis.

d) Security management including monitoring security and intrusions into the system to
maintain the service levels as per SLA defined. SI will strictly adhere to the security
policy adopted by Government of Maharashtra/GOI.

e) Escalation and co-ordination with other vendors of SI for problem resolution wherever
required within stipulated time as mentioned in SLA;

f) Data storage management activities including regular backup, restore and archival
activities.

g) Support to system users with respect to attending to their requests for assistance in
usage and management of the application.

h) Whenever a component must be replaced because of technical, functional,

manufacturing or any other problem, it shall be replaced with a component of the same
make and configuration;

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i) In case the component of same make and configuration is not available, the
replacement shall be finalized in consultation with MMRDA.

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CHAPTER- 12
CLOUD INFRASTRUCTURE REQUIREMENTS

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12 CHAPTER 12: CLOUD INFRASTRUCTURE REQUIREMENTS

Cloud Requirement & Hosting Services

Cloud IT infrastructure services includes servers, storages, back up, networking, load
balancers, security equipment, operating systems, database, help desk system and other
related IT infra required for running and operating the envisaged system.
Based on number of projects mentioned in the RFP SI shall carry out sizing, schedule and
specification etc. SI shall make provision of cloud infrastructure for hosting of IDDP
application to be developed for MMRDA. The proposed CSP should comply with the
functional requirements provided in Chapter 27 Clause 27.4.

a) SI shall be responsible for hosting the entire application and all ancillary in-scope
applications on Virtual Private Cloud (VPC) or Government Community Cloud (GCC)
from MeitY empaneled Cloud Service Providers (CSPs) only, which are empaneled as
on the last date of bid submission. In no case, SI shall host the application on Cloud of
any company which is not empaneled with MeitY and has a history of data loss and
security breaches. During the Contract period, if the chosen CSP is no longer empaneled
with MeitY, SI shall choose another MeitY empaneled CSP and switch the Hosting
services at no additional cost to MMRDA. SI will be responsible for installation of all the
software required for the successful hosting of the application and all ancillary in-scope
applications. The Cloud, where the newly developed system will be hosted shall comply
with the SLA requirements and shall have following capabilities:
i. Scalability: The configuration of the Cloud is expected to have adequate upgrade
capability in terms of processors, RAM, disk storage etc. which shall be
achievable with minimum disruptions to run system/ processes at no additional
cost to the MMRDA. Also, for any software upgrades, updates, patches etc.
released by the OEM, the Cloud shall be capable to implement the same
seamlessly as and when it gets released by the OEM with no additional cost to
MMRDA.
ii. Reliability: The Cloud shall be reliable to comply with the SLA requirements
provided in Chapter 14 and there shall not be any outages. Cloud platform shall
always run in redundancy/High Availability so that in case of any outage system
shall automatically switch to the available servers.
iii. Security: The Cloud shall have highest level of security features against both
physical as well as cyber threats. It is critical to have a set of IT security
management processes and tools to ensure complete cyber security of all
applications. An IT security policy, framework and operational guidelines as per
ISO 27001 be maintained by the SI and Cloud service provider (CSP) as an
overall guideline to all forms of IT security – Physical, application, data, network
and cloud

iv. Backup: Appropriate archiving system (i.e. SAN, optical backup equipment or
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better alternative etc.) to be available on Cloud. In the event of serious failure,

backed up data must be restored in quickest possible time to ensure continuity of
the services.

b) The SI, CSP and MMRDA may decide to sign a tripartite agreement for enabling the
CSP to provide cloud services for this project.
c) The ownership of all scripts/applications including application code (all versions) created
and MMRDA Data lies with MMRDA
d) The SI shall formulate an effective Back-up Strategy and Disaster Recovery Plan and
take sign-off from MMRDA. SI shall be responsible for the implementation of approved
Back-up and Disaster Recovery plan
e) At Disaster Recovery site 50% of total environment (100% of Production environment)
is required. The application environment shall be installed and ready for use without any
additional software and Database license cost implication on MMRDA
f) During any outage including deletion of data, DRC will become the primary site and
100% data recovery shall be ensured
g) To meet the SLA requirement for Scope of Work mentioned in the RFP, SI will be
required to deploy additional infrastructure than what is being proposed without any
additional cost to MMRDA
h) The specification of the servers shall be designed to ensure high availability of servers.
All the major servers shall be configured in such a way that there is no single point of
failure. In case there is any requirement of application specific server at any point of
time, the SI shall be required to provide the same also without any additional cost to
MMRDA.
i) CSP shall provide sufficient capacity in terms of data processing, data storage and
network bandwidth to handle the overall load and traffic coming to the applications
without compromising the overall performance of the system
j) SI shall consider 50% Y-o-Y data growth after completion of Year 2
k) It will be the responsibility of SI to prepare the specification for Cloud i.e. CPUs, RAM,
storage, required software, other equipment and the network requirements for running
all the applications efficiently.SI shall provision of all the servers (development, test,
staging and production) on cloud.
l) Appropriate redundancies shall be built in the Cloud as per standard industry practices.
The cost of Cloud shall also include cost of Disaster Recovery (DR) site as well.
m) The SI shall also ensure that the hosting services shall be portable to another CSP (lift
and shift) without any changes to hosting environment and additional cost to MMRDA.
MMRDA retains the right to retrieve full copies of MMRDA Data residing and all other
information at any time during the project period
n) The Cloud service shall provide dedicated IP, dedicated TLS & SSL certificate
o) Minimum Requirements from Hosting Services:
i. Virtual Machines:
 The underlying processors shall be the latest by the processor OEM at the
time of bidding.
 Self-service provisioning of multiple VMs concurrently either through a
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programmatic interface (i.e. API/CLI) or through a management console or

Web Portal.
 VMs shall be customizable, i.e., ability to modify configuration settings for
vCPUs and RAM
 Ability to automatically increase/scale the number of Instances/VMs during
demand spikes to maintain performance (i.e. ‘scale-out’)
 Cloud service architecture shall be in such a way so as to avoid VM
outages or downtime when the provider is performing any kind of hardware
or service maintenance at the host level

ii. Network Services:

 DNS as Service: Highly available and scalable Cloud Domain Name

System (DNS) web service with features like DNS Failover, DDOS
Mitigation, Geo DNS, Latency Based Routing, Weighted Round Robin
(WRR) functionality Private DNS for Cloud-based servers, access to
management console. The service shall support internal domain names for
intranet portals
 IPSec VPN Connections: The remote access VPN solution shall enable
users to access system from outside the organization’s network securely
and seamlessly without requiring a dedicated client to be installed on the
remote computer. The clientless web access (SSL VPN) solution must be
able to:
o Provide support for multiple desktop and mobile platforms including
Windows, MAC, and Linux, mobile OS (Android and iOS)
environments.
o Easily integrate with existing authentication services: LDAP, Active
Directory for user authentication and authorization.
o Provide built-in support for two-factor authentication methods (such
as SMS/email-based token etc.)
o Provide easy web-based management, role-based administration,
detailed audit and logs for incident isolation and troubleshooting,
and extensive filters and statistics per day, week and month.

iii. Cloud Management, Monitoring and Compliance Services:

 Cloud Resource Monitoring: System shall have the capability to monitor

Cloud environment centrally, custom monitoring metrics, monitor and store
logs, view graphs and statistics, set alarms, monitor and react to resource
changes. Support monitoring of custom metrics generated by your
applications and services and any log files your applications generate.
Gain system-wide visibility into resource utilization, application
performance, and operational health, using these insights to react
intelligently and keep applications running smoothly
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 Personal Health Dashboard: System shall provide alerts and remediation

guidance when CSP is experiencing events that may impact the customer.
Personalized view into the performance and availability of the Cloud
services underlying your Cloud resources.
 Audit Trail: Logs of all user activity within a CSP account including actions
taken through the CSP's Management Console, CSP's Software
Development Kits (SDKs), command line tools, and other CSP services.
The recorded information includes the identity of the API caller, the time of
the API call, the source IP address of the API caller, the request
parameters, and the response elements returned by the Cloud service
 Governance and Compliance: System shall have the capability to
discover all of Cloud resources and view the configuration of each. It shall
continuously monitor and record Cloud resource configurations and allows
to automate the evaluation of recorded configurations against desired
configurations. Users shall receive notifications each time a configuration
changes, as well as dig into the configuration history to perform incident
analysis. System shall have the capability to obtain details of what a
resource’s configuration looked like at any point in the past. Also, system
shall notify each configuration change so that users can process these
notifications programmatically. SI shall also provide the real-time
dashboard to MMRDA for monitoring Cloud utilization and other Cloud
reports.
 Cloud Advisor: System shall analyze the Cloud environment and
provides best practice recommendations (or checks) in five categories:
cost optimization, security, fault tolerance, performance, and service limits.

Compliance

a) CSP shall adhere to the standards published (or to be published) by department or

any standards body setup / recognized by Government of India and notified to the CSP
by department as a mandatory standard.

b) The CSP's cloud service offerings shall always remain Empaneled / complied with the
MEITY guidelines & standards. CSP shall be responsible for the costs associated with
implementing, assessing, documenting and maintaining such
Empanelment/Compliances.

c) CSP shall always remain adhered to the prevailing guidelines issued by NCIIPC, RBI,
CERT-In, MoP etc. from time to time.

Network Requirements

a) Independent WAN and last mile Connectivity devices to be commissioned at MMRDA

with redundancy
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b) Dedicated redundant internet leased lines with bandwidth of min 200 MBPS (Primary
+ Secondary)

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CHAPTER- 13
TESTING AND ACCEPTANCE CRITERIA

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13 CHAPTER 13: TESTING AND ACCEPTANCE CRITERIA

SI shall demonstrate the following mentioned acceptance criteria prior to acceptance of the
solution as well as during project operations phase, in respect of scalability and performance
etc. The SI may propose further detailed Acceptance criteria which MMRDA will review.
Once MMRDA provides its approval, the Acceptance criteria can be finalized. In case
required, parameters might be revised by MMRDA in mutual agreement with SI and the
revised parameters shall be considered for acceptance criteria. SI would set up a testing
environment in its own facility that is separate from the development, staging and production
environment. A comprehensive system shall be set up that would have the capability to log
and track the testing results, upload, and maintain the test cases and log and track
issues/bugs identified.

The following table depicts the details for the various kinds of testing envisaged during the
project:

Type of
Sr. No. Responsibility Scope of Work
Testing

• SI to perform System testing

where the development work is
being executed
• SI to prepare test plan and test
cases and maintain it. MMRDA
System may request the SI to share
1 SI the test cases and results
Testing
should be performed through
manual as well as automated
methods Automation testing
tools if required to be provided
by SI. MMRDA doesn’t intend
to own these tools

• SI to perform Integration
testing in its own setup SI to
prepare and share with
MMRDA the Integration test
plans and test cases SI to
Integration perform Integration testing as
2 SI per the approved plan
Testing
• Integration testing to be
performed through manual as
well as automated methods
Automation testing tools if
required to be provided by SI.

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Type of
Sr. No. Responsibility Scope of Work
Testing
MMRDA doesn’t intend to own
these tools

SI to do performance and load testing

Various performance parameters
such as transaction response time,
throughput, hits per second and
transactions per second etc. shall be
taken into account.
Load and stress testing of the system
to be performed on business
SI/MMRDA
transaction volume
/Third Party
Performance Test cases and results to be shared
Auditor (to
3 and load with MMRDA. Performance testing to
monitor the
testing be carried out in the exact same
performance
architecture that would be set up for
testing)
production.
SI needs to use performance and
load testing tool for testing. MMRDA
doesn’t intend to own these tools.
MMRDA if required, may involve third
party auditors to monitor/validate
performance testing. Cost for such
audits to be paid by successful SI.

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Type of
Sr. No. Responsibility Scope of Work
Testing

The solution shall demonstrate

compliance with security
requirements as mentioned in the
RFP including but not limited to
security controls in the application, at
the network layer, network, data
center (s), or security monitoring
system
The solution shall pass vulnerability
and penetration testing. The solution
shall pass web application security
testing for the portal and security
configuration review of the baseline
Security infrastructure.
Testing SI/ MMRDA / Security testing to be carried out in
(including Third Party the exact same
4 Penetration Auditor (to environment/architecture that would
and monitor the be set up for production.
Vulnerability security testing) Security test report and test cases
testing) shall be shared with MMRDA
Testing tools if required, to be
provided by SI. MMRDA doesn’t
intend to own these tools
During O&M phase, penetration
testing to be conducted on yearly
basis and vulnerability assessment to
be conducted on half-yearly
basis MMRDA will also involve third
party auditors to perform the
audit/review/monitor the security
testing carried out by SI. Cost for
such auditors to be paid by successful
SI.

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Type of
Sr. No. Responsibility Scope of Work
Testing

MMRDA/MMRDA appointed third

party auditor to perform User
Acceptance Testing
SI to prepare UAT test cases
UAT to be carried out in the exact
same environment/architecture that
User MMRDA or would be set up for production
Acceptance MMRDA SI shall fix bugs and issues raised
5
Testing of appointed third during UAT and get approval on the
System party auditor fixes from MMRDA/third party auditor
before production deployment
Changes in the application as an
outcome of UAT shall not be
considered as Change Request. SI
has to rectify the observations.

Note:

a) SI needs to provide the details of the testing strategy and approach including details of
intended tools/environment to be used by SI for testing in its technical proposal. MMRDA
does not intend to own the tools.

b) The SI shall work in a manner to satisfy all the testing requirements and adhere to the
testing strategy outlined. The SI must ensure deployment of necessary resources and
tools during the testing phases. The SI shall perform the testing of the solution based on
the approved test plan, document the results and shall fix the bugs found during the
testing. It is the responsibility of the SI to ensure that the solution delivered meets all the
requirements specified in the RFP. The SI shall take remedial action based on outcome
of the tests.

c) The SI shall arrange for environments and tools for testing and for training as envisaged.
Post Go-Live; the production environment shall not be used for testing and training
purpose. If any production data is used for testing, it shall be masked and it shall be
protected. Detailed process in this regard including security requirement shall be
provided by the SI in its technical proposal. The process will be finalized with the selected
SI.

d) All the Third-Party Auditors (TPA) as mentioned above will be appointed by MMRDA.
TPA has to be CERT-IN empaneled. All tools/environment required for testing shall be
provided by the SI. The payment to third Party Auditor to be paid by SI.

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e) SI needs to engage with TPA at the requirement formulation stage itself. This is important
so that unnecessary re-work is avoided, and audit is completed intime. The audit needs
to be completed before Go-Live with necessary ISO certification to be submitted to
MMRDA. This ISO certification needs to be maintained during the contract period by the
successful bidder. SI needs to prepare and provide all requisite information/documents
to third party auditor and ensure that there is no delay in overall schedule.

f) The cost of rectification of non-compliances shall be borne by the SI.

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CHAPTER- 14
HELPDESK SETUP AND OPERATIONS

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14 CHAPTER 14: HELPDESK SETUP AND OPERATIONS

This track includes running centralized helpdesk setup and operations for all the Systems
for a period of 36 months from the date of Go Live. The help desk will primarily handle
technical queries of MMRDA and contractors & others relating to integrated digital delivery
system. The following is included in the scope of work of SI:

a) Issues logged by users through Helpdesk shall be accessed and serviced by the
helpdesk personnel.

b) Track and route requests for service and to assist end users in answering questions
and resolving problems.

c) Acknowledgement shall be sent to user through an email immediately on call receipt.

d) Routing the query received to the concerned team of the SI for resolution of problem

e) Every call received/ done from the Helpdesk would be recorded in the Helpdesk
application against the respective id.

f) If the call is forwarded to external entity, coordination between user and external
entity would be maintained by helpdesk along with informing the user on call status.

g) SI shall deploy helpdesk application accessible to all users.

h) SI shall prepare and submit reports to MMRDA team as per mutually agreed reporting
structure. Reports shall include but not limited to the following:
o Incident logs (category and status of call etc.)
o Incidents escalated
o Problem management
o Detailed analysis containing trainings, FAQs, etc.
o SLA compliance/non-compliance report with reasons for non-compliance

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CHAPTER- 15
SERVICE LEVEL AGREEMENTS

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15 CHAPTER 15: SERVICE LEVEL AGREEMENTS

Service Levels

This section describes the service levels to be established for the Services offered by
the SI to the Authority. The SI shall monitor and maintain the stated service levels to
provide quality service to the Authority.

15.1.1 Definitions

a) “Scheduled Maintenance Time” shall mean the time that the System is not in
service due to a scheduled activity as defined in this SLA. The scheduled
maintenance time would not be during operational timeframe. Further, scheduled
maintenance time is planned downtime with the prior permission of the Authority.

b) “Scheduled operation time” means the scheduled operating hours of the

System for the month. All scheduled maintenance time on the system would be
deducted from the total operation time for the month to give the scheduled
operation time. The total operation time for the vendor/client systems shall be the
business hours of the Authority.

c) “System or Application downtime” means accumulated time during which the

System is totally inoperable within the Scheduled Operation Time but outside the
scheduled maintenance time and measured from the time the Authority and/or its
employees log a call with the SI team of the failure, or the failure is known to the
SI from the availability measurement tools to the time when the System is
returned to proper operation.

d) “Availability” means the time for which the services and facilities are available
for conducting operations on the Authority’s system including application and
associated infrastructure. Availability is defined as:

{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} * 100%

“Helpdesk Support” basis support Centre which shall handle fault reporting, Trouble
Ticketing and related enquiries during this contract.

e) “Incident” refers to any event / abnormalities in the functioning of the any of IT

Equipment’s / Services that may lead to disruption in normal operations of the
System or Application services.
f) “Response Time” – Time elapsed from the moment an incident is reported to the
Helpdesk either manually or automatically through the system to the time when
a resource is assigned for the resolution of the same.
g) “Resolution Time” – Time elapsed from the moment incident is reported to the
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Helpdesk either manually or automatically through system, to the time by which

the incident is resolved completely and services as per the Contract are restored.
h) “Target” – is the availability of cloud and managed services and their data. It is
calculated as = [(Total uptime of all cloud and managed services in a
quarter)/(Total time in quarter)]*100.
i) “Latency: Latency may address the storage and the time when the data is placed
on mirrored storage.
j) Maximum Data Restoration Time: refers to the committed time taken to restore
cloud service customer data from a backup.
k) Recovery Point Objective: It is the maximum allowable time between recovery
points. RPO does not specify the amount of acceptable data loss, only the
acceptable time window. RPO affects data redundancy and backup.
l) Recovery Time Objective: It is the maximum amount of time a business process
may be disrupted, after a disaster, without suffering unacceptable business
consequences. Cloud services can be critical components of business
processes.

15.1.2 Service Levels Monitoring

The Service Level parameters shall be monitored on a monthly basis. Penalties
associated with performance for SLAs shall be made after deducting from applicable
payments of the quarter or through the Performance Bank Guarantee.
As part of the Project requirements, Bidder shall supply and make sure of appropriate
system (software/hardware) to automate the procedure of monitoring SLAs during the
Contract and submit reports for all SLAs as mentioned in this section. This software along
with any system specific software shall be used by the Bidder for monitoring and reporting
these SLAs. The Client reserves the right to test and audit these tools for accuracy and
reliability at any time. If at any time during the test and audit the accuracy and reliability of
tools shall be found to be compromised, the Client reserves the right to invoke up to double
the penalty of the respective monthly phase.

The Bidder will endeavor to exceed these levels of service wherever possible.
Bidder undertakes to notify the Client of any difficulties, or detrimental/adverse
findings as soon as possible once they are identified.
Bidder will provide a supplemental report on any further information received, as soon
as the information becomes available.
Bidder will take instruction only from authorized personnel of the Client.
In case issues are not rectified to the complete satisfaction of Client, within a
reasonable period defined in the RFP, the Client shall have the right to take
appropriate remedial actions including liquidated damages, applicable penalties, or

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termination of the Contract.

For issues i.e. breach of SLAs beyond control of the Bidder, the Bidder shall submit a
justification for the consideration of the Client. In case it is established that the Bidder
was responsible for such breach, respective penalty shall be applied to the Bidder.
In case if any of the information mentioned in the further measurements of services
does not match the SLA as per DIT, then the SLA measurements mentioned in the
G.R of DIT will be final i.e. all the service level measurements should satisfy the SLA
as mentioned in DIT, Government of Maharashtra.

15.1.3 Measurements & Targets

15.1.3.1 Overall Project Level SLAs

Sr. SLA Parameter Description Target

No

1 Team Deployment of identified key <7 working

mobilization and personnel in MMRDA,
days
Commencement mobilization of team and
of work commencement of work as
including per the project schedule
deployment of
key personnel
on site

Change in Key personnel team deputed

2 No deviation
named key at MMRDA office to consist of
personnel same members whose
names were proposed in the
bid
3 Delay in any of Measured as the difference >7 days
the project between the planned date
for the milestone and the
Milestones
actual date of its completion

4 Delay in overall Measured as the difference < 10 Days

Go-Live date/ between the planned date
for the Go-Live and the
actual date of Go-Live

5 Training and Feedback to be taken from >75% of

capacity all attendees training
building audience to
give a
satisfactory or
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Sr. SLA Parameter Description Target

No
above rating
(per training)

15.1.3.2 Operations Phase SLAs

These SLAs shall be used to evaluate the performance of the services post the
Implementation Phase and during the operations Phase. These SLAs and associated
performance shall be monitored on a monthly basis. Penalty levied for non- performance
as per SLA shall be deducted through subsequent payments due from the Client or
through the Performance Bank Guarantee.
The Scheduled Maintenance Time shall be agreed upon with the Client as per the
definition given as part of this section of the Contract.
Bidder’s published SLAs and penalties shall also be applicable during the course of the
Contract.

Service Level Target

Sr. No. Measurement Penalty Clause
Objective Service Level
1 Availability/Uptime of Availability (as per < 99.5% & 5% of Monthly
cloud services and the definition in the >=99% Payment
Resources for SLA) will be
Bidder’s Cloud measured for each of Subsequently, Additional
Infrastructure the underlying every 0.5% 2.5% of
components (e.g., drop in SLA Monthly
VM, Storage, OS,
criteria Payment till
VLB, Security
Components, event of
orchestration layer, default and
virtualization layer) termination
provisioned in the
cloud. Measured with
the help of SLA
reports provided by
CSP
2 Availability of Timely submission Reports shall 2.5% of
Regular Reports as of Reports be submitted Monthly
mentioned in RFP every month Payment
(first calendar shall be
day). penalized for
delay of every

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Service Level Target

Sr. No. Measurement Penalty Clause
Objective Service Level
15 days post
submission
day

3 Provisioning and De- Per occurrence. Within 2 Hrs, 0.5% of

provisioning of Virtual Monthly
Machines Payment for
every one
hour of delay
beyond
target time.
To the
maximum
capping of 5
hours.
Beyond 5
hours., 1% of
the monthly
payment for
every 1 hour
4 Data Security, Data Measured as a <95% and 5% of
Privacy Incident or percentage by the >=90% Monthly
Data Breach, Data number of defined within 1 hour Payment
Mining and incidents reported
<90% and 10% of
Management within a predefined
>=85% Monthly
Reporting - time (1 hour) limit
within 1 hour Payment
Percentage of timely after discovery, over

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Service Level Target

Sr. No. Measurement Penalty Clause
Objective Service Level
incident report the total number of Subsequently, Additional
defined incidents to every 5% drop 5% of
the cloud service in SLA criteria Monthly
which are reported Payment till
within a predefined event of
period (i.e. Quarter). default and
Incident Response - termination
Bidder shall assess
and acknowledge the
defined incidents
within 1 hour after
discovery.
5 Data Security, Data Measured as a <95% and 5% of
Privacy Incident or percentage of >=90% Monthly
Data Breach, Data defined incidents within 1 hour Payment
Mining and against the cloud
<90% and 10% of
Management service that are
>=85% Monthly
Reporting – resolved within a
within 1 hour Payment
Percentage of timely predefined time limit
incident resolutions (quarter) over the Subsequently, Additional
total number of every 5% drop 5% of
defined incidents to in SLA criteria Monthly
the cloud service Payment till
within a predefined event of
period (quarter). default and
Measured from termination
Incident Reports
6 Percentage of timely The number of <99.5% and 10% of
vulnerability vulnerability >=99 Monthly
corrections corrections Payment
performed by the
cloud service
provider - Measured <99% and 15% of
as a percentage by >=98% Monthly
Payment

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Service Level Target

Sr. No. Measurement Penalty Clause
Objective Service Level
the number of Subsequently, Additional
vulnerability every 1% drop 5% of
corrections in SLA criteria Monthly
performed within a Payment till
predefined time limit, event of
over the total number default and
of vulnerability termination
corrections to the
cloud service which
are reported within a
predefined period
(i.e. month, week,
year, etc.).
High Severity
Vulnerabilities – 30
days - Maintain
99.95% servicelevel
Medium Severity
Vulnerabilities – 90
days - Maintain
99.95% service level
7 Percentage of timely Measured as a <99.5% and 10% of
vulnerabilityreports percentage by the >=99 Monthly
number of Payment
vulnerability reports
within a predefined
time limit, over the
total number of <99% and 15% of
vulnerability reports >=98% Monthly
to the cloud service Payment
which are reported Subsequently, Additional
within a predefined every 1% drop 5% of
period (i.e. month, in SLA criteria Monthly
week, year, etc.). Payment till
event of
default and
termination

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Service Level Target

Sr. No. Measurement Penalty Clause
Objective Service Level
8 Security and Privacy Any incident where in No breach For each
breach including Data system breach/data
Theft / Loss/ compromised, theft/data
Corruption/ Mining privacy breached, corruption
data is corrupted, /data mining
data is mined or any issue /privacy
case wherein data breach,
theft occurs penalty will be
(including internal levied as per
incidents) within following
Bidder/CSP scope criteria.
Any security
incident
detected will
lead to
penalty of INR
10 Lakhs.
This penalty is
applicable per
incident.
These
penalties will
not be part of
overall SLA
penalties cap
per quarter. In
case of
serious
breach of
security
wherein the
data is stolen,
mined,
privacy
breached or
corrupted,
Client
reserves the
right to
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Service Level Target

Sr. No. Measurement Penalty Clause
Objective Service Level
terminate the
contract.

9 Meeting Recovery Measured during the As per project

Time Objective (RTO) regular planned or requirement
(If unplanned (outage) given in
Secondary DC / DRC changeover from DC Terms of
as a Service is taken to secondary DC / Reference. If it
by the Client) DRC or vice versa. exceeds as
per below
following
penalties to be
levied
RTO - 5% of
120mins Monthly
Payment
shall be
deducted
RTO – 240 10% of
mins Monthly
Payment
shall be
deducted
RTO – 360 15% of
mins Monthly
Payment
shall be
deducted
RTO – 480 20% of
mins Monthly
Payment
shall be
deducted
RTO – 600 Contract
mins Termination

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Service Level Target

Sr. No. Measurement Penalty Clause
Objective Service Level
10 Meeting Recovery Measured during the As per project
Point Objective regular planned or requirement
(RPO)_ unplanned (outage) given in
(If Secondary DC changeover from DC Terms of
/ DRC as a Service to secondary DC / Reference. If it
is taken by the DRC or vice versa exceeds as
Client) per below,
following
penalties to be
levied
RPO – 5% of
15mins for Monthly
critical Payment
applications shall be
deducted
RPO – 10% of
60mins for Monthly
non-critical Payment
applications shall be
deducted
RPO greater 15% of
than 15mins Monthly
for critical Payment
applications shall be
deducted
RPO greater 20% of
than 20mins Monthly
for non- Payment
critical shall be
application deducted
RPO – 25mins Contract
Termination
11 Availability of the Availability (as per Availability No Penalty
network links at DC the definition in the for each of
and DR/Secondary SLA) will be the network
DC measured for each of links:
the network links >= 99.5%

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Service Level Target

Sr. No. Measurement Penalty Clause
Objective Service Level

(If Secondary DC provisioned in the <99.5 and => 10% of

cloud. 99% monthly
/ DRC as a Service
is taken by the payment
Client)
<99 and => 20% of
98.5% monthly
payment
<98.5% Contract
Termination

15.1.4 Helpdesk/Issue Resolution Related SLAs

Severity of Helpdesk and issue response and resolution related SLAs will be as per
following:
1. Critical: In case more than 1 physical servers are down threatening business
continuity (VMs on the physical server are not accessible and not working and
multiple applications are affected) which is attributable to the Cloud Solution
implemented by the Bidder, it shall be considered as a Critical incident.
2. High: In case 1 physical server is down causing high impact on business
operations (VMs on physical server are not accessible/not working (few
applications are affected) which is attributable to the cloud solution implemented
by Bidder.
3. Medium: In case an essential functionality of the Cloud solution (like VM
availability) becomes unavailable in the Live Cloud environment which is not
actually hampering the live services of the Cloud but may impact the services if
not attended immediately will be termed as medium.
4. Low: The incidents would be termed as low, which does not have any significant
impact on the Cloud service delivery (little or no impact on business entity), eg:
15.1.4.1.1 A minor problem or question that does not affect the software
function,
15.1.4.1.2 An error in software product Documentation that has no
significant effect on operations; or
15.1.4.1.3 A suggestion for new features or software product enhancement.
Response Time: The response time for all types of Help Desk services
incidents shall be less than 15 min.
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Resolution
S. No Severity Basis Penalty Clause
Time
1 Critical Per Incident <1 Hour No Penalty
>1 Hour <= 1% of Monthly Payment for
2 Hours every unresolved call
>2 Hours <= 1.5% of Monthly Payment for
3 Hours every unresolved call till
event of default and
termination
> 3 Hours 2% of Monthly Payment till
event of default and
termination
2 High Per Incident <1.5 Hour No Penalty
>1.5 Hour <= 1% of Monthly Payment for
2.5 every unresolved call
Hours
>2.5 Hours <= 1.5% of Monthly Payment for
every unresolved call till
3.5 Hours
event of default and
termination
> 3.5 Hours 2% of Monthly Payment till
event of default and
termination
3 Medium Per Incident <4 Hour No Penalty
>4 Hour <= 0.5% of Monthly
8 Hours Payment for every
unresolved call
> 8 Hours Additional 1% of Monthly
Payment till event of default
and termination
4 Low Per Incident <1 Day No Penalty
>1 Day <= 5 0.5% of Monthly
Days Payment for every
unresolved call
> 5 Days 1% of Monthly Payment
till event of default and
termination

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Resolution
S. No Severity Basis Penalty Clause
Time
5 Average call Per Quarter <1% 0.5% of the Monthly
lost rate Payment for every
{(Total no. of additional 1% call lost
calls lost subject to a maximum of
because they 20% of Monthly Payment
were not
attended by an
operator / Total
incoming calls)
*100}

Note:
Downtime calculated shall not include:
1. Down time due to hardware/software and application owned by MMRDA;
2. Negligence or other conduct of MMRDA or its agents, including a failure or malfunction
resulting from applications or services provided by MMRDA or its System Integrators;
3. Failure or malfunction of any equipment or services not provided by the Bidder.

However, it shall be the responsibility of the Bidder to prove that the outage is attributable
to MMRDA. The Bidder shall obtain the proof authenticated by the MMRDA’s official that the
outage is attributable to the MMRDA.

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Handholding Support: Client Site Support

a) Severity 1/Level 1 Incidents

The incident has an immediate impact on the Authority ability to service its user units,
to perform critical office functions or has a direct impact on the organization where at
least 50 users are being impacted.

b) Severity 2/Level 2 Incidents

The incident has an impact on the Authority ability to service their user units that while
not immediate, can cause service to degrade if not resolved within reasonable time
frames and it impacts more than 25 users.

c) Severity 3/Level 3 Incidents

The failure to fix the incident has no direct impact on the Authority s ability to serve their
user units or perform critical office functions.

The severity of the individual incidents will be mutually determined by the Authority and
SI. The scheduled operation time for the client site systems shall be the business hours
of Authority. This service level will be monitored monthly for each implementation site.

The following table gives the details of the Service Levels the SI is required to maintain.

Severity
Service Level
Sr. No. of Measurement
Description
Violation
1 HANDHOLDING Medium 90% of the Severity 1 Incidents at each
SUPPORT site should be resolved within 4 business
hours from the time call is received / logged
whichever is earlier. The maximum
resolution time for any incident of this nature
shall not exceed 8 hours. This service level
will be measured monthly for each project
site.
If the performance in a month for an
implementation site falls below the minimum
service level, it will be treated as one (1)
instance. The total number of instances for
the Quarter will be the cumulative number of
instances across all the months across all
sites in the period.
Average number of instances per month =
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Severity
Service Level
Sr. No. of Measurement
Description
Violation
(Total number of instances for the Quarter) / 3

Average number of Violation for

instances per calculation of
month penalty
>0 & <=4 1
>4 & <=8 2
>8 &<=12 3
>12 4
2 HANDHOLDING Medium 80% of the Severity 2 incidents at each site
SUPPORT should be resolved within 18 business hours
from the time call is received / logged
whichever is earlier. The maximum resolution
time for any incident of this nature shall not
exceed 36 Business hours.
This service level will be measured monthly
for each project site. If the performance in a
month for an implementation site falls below
the minimum service level, it will be treated
as one (1) instance. The total number of
instances for the Quarter will be the
cumulative number of instances across all the
months across all sites in the period. Average
number of instances per month = (Total
number of instances for the Quarter) / 3

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Severity
Service Level
Sr. No. of Measurement
Description
Violation
Average number Violation for
of calculation of
instances per penalty
month
>0 & <=4 1
>4 & <=8 2
>8 &<=12 3
>12 4
3 HANDHOLDING Medium 80% of the Severity 3 incidents at each site
SUPPORT should be resolved within 7 Business days
from the time call is received / logged
whichever is earlier. The maximum resolution
time for any incident of this nature shall not
exceed 15 Business days.
This service level will be measured monthly
for each project site. If the performance in a
month for an implementation site falls below
the minimum service level, it will be treated
as one (1) instance. The total number of
instances for the Quarter will be the
cumulative number of instances across all
the months across all sites in the period.
Average number of instances per month =
(Total number of instances for the Quarter)
/3
Average number Violation for
of calculation of
instances per penalty
month
>0 & <=4 1
>4 & <=8 2
>8 &<=12 3
>12 4

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Severity
Service Level
Sr. No. of Measurement
Description
Violation
4 HANDHOLDING High Replacement of hardware equipment shall be
SUPPORT done within 15 days of notification by the
Authority. This equipment would have failed
on four or more occasions in a period of less
than three months or six times in a period of
less than twelve months. (Mean Time
Between Failure Condition) Each instance
of non-meeting this service level will be
treated as one (1) violation.

Handholding Support: Application Support

a. Severity 1 Incidents

The incident has an immediate impact on the Authority ability to service its user units,
to perform critical office functions or has a direct impact on the organization where at
least 50 users are being impacted.
b. Severity 2 Incidents

The incident has an impact on the Authority ability to service their user units that while
not immediate, can cause service to degrade if not resolved within reasonable time
frames and it impacts more than 25 users
c. Severity 3 Incidents

The failure to fix the incident has no direct impact on the MMRDA’s ability to serve
their user units or perform critical office functions.
• The severity of the individual incidents will be mutually determined by the Authority
and SI. The scheduled operation time for the client site systems shall be the business
hours of the Authority. This service level will be monitored on a monthly basis. The
scheduled operation time for the client site systems shall be the business hours of
the Authority. The tables on the following page give details of the Service Levels the
SI is required to maintain. The following table gives the details of the Service Levels
the SI is required to maintain

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Sr. No. Service Level Severity

Measurement
Description of
Violation
1 Application High 95% of the Severity 1 defects shall be resolved
Support within 4 business hours from the time of reporting
Performance full details. This service level will be monitored
on a monthly
basis.
Performance No of Violation for
over the instances calculation of
quarter penalty
<95% & >90% >0 & <=4 1
<90% & >85% >4 & <=8 2
<85% >8 & <=12 3

In addition to the above, if the service level in any

month in the Quarter falls below 85%, one (1)
additional violation will be added for each such
month
to the overall violations for this service level.
2 Application High 95% of the Severity 2 defects shall be resolved
support within 72 hours from the time of reporting full
performance details. This service level will be monitored on a
monthly basis.
Performance No of Violation for
over the instances calculation of
quarter penalty
<95% & >90% >0 & <=4 1
<90% & >85% >4 & <=8 2
<85% >8 & <=12 3

In addition to the above, if the service level in any

month in the Quarter falls below 85%, one (1)
additional violation will be added for each such
month to the overall violations for this service
level.

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Sr. No. Service Level Severity

Measurement
Description of
Violation
3 Application High 95% of the Severity 3 defects shall be resolved
support within 10 days from the time of reporting full
performance details. This service level will be monitored on a
monthly basis.
Performance No of Violation for
over the instances calculation of
quarter penalty
<95% & >90% >0 & <=4 1
<90% & >85% >4 & <=8 2
<85% >8 & <=12 3

In addition to the above, if the service level in any

month in the Quarter falls below 80%, one (1)
additional violation will be added for each such
month
to the overall violations for this service level.

Helpdesk Operations: Service Level Agreement

a) Severity 1/Level 1 Calls

The incident has an immediate impact on the Authority ability to service its user units,
to perform critical office functions or has a direct impact on the organization where at
least 50 users are being impacted

b) Severity 2/Level 2 Calls

The incident has an impact on the Authority ability to service their user units that while
not immediate, can cause service to degrade if not resolved within reasonable time
frames and it impacts more than 25 users.

c) Severity 3/Level 3 Calls

The failure to fix has no direct impact on the Authority’s ability to serve their user units
or perform critical office functions. This service level will be monitored monthly. The
below tables give details on the Service Levels the Consultant shall maintain.

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Sr. No. Service Severity

Level of Measurement
Description Violation
1 Helpdesk High 98% of the Level 1 calls shall be attended within 45
Performance seconds. This service level will be monitored on
monthly basis
Performance No of instances Violation for
over the quarter calculation of
penalty
<98% & >90% >0 & <=4 1
<90% & >80% >4 & <=8 2
<80% >8 & <=12 3

In addition to the above, if the service level in any

month in the Quarter falls below 80%, one (1)
additional violation will be added for each such
month to the overall violations for this
service level.
2 Helpdesk Medium 98% of the non-SI supported incidents shall be routed
Performance to the appropriate service provider within 30 minutes.
Performance No of instances Violation for
over the quarter calculation of
penalty
<98% & >90% >0 & <=4 1
<90% & >80% >4 & <=8 2
<80% >8 & <=12 3

In addition to the above, if the service level in any

month in the Quarter falls below 80%, one (1)
additional violation will be added for each such
month to the overall violations for this
service level.
3 Helpdesk High 98 % of the Level 1 calls shall be resolved within 5
Performance business hours from call received/logged whatever is
earlier. The maximum resolution time of any incidence
of this nature shall not exceed 24 business hours.
This service level will be monitored on a monthly basis.
Performance No of instances Violation for
over the quarter calculation of
penalty
<98% & >90% >0 & <=4 1
<90% & >80% >4 & <=8 2
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Sr. No. Service Severity

Level of Measurement
Description Violation
<80% >8 & <=12 3

Violations and Associated Penalties

a) The primary intent of Penalties is to ensure that the system performs in accordance with
the defined service levels. Penalties are not meant to be punitive or, conversely, a
vehicle for additional fees.
b) A three-monthly performance evaluation will be conducted using the Quarterly reporting
periods of that period.
c) Penalty Calculations: The framework for Penalties, because of not meeting the Service
Level Targets is as follows:

o The performance will be measured for each of the defined service level metric
against the minimum / target service level requirements and the violations will be
calculated accordingly.

o The number of violations in the reporting period for each level of severity will be
totaled and used for the calculation of Penalties.

o Penalties applicable for each of the high severity violations are one (0.25) % of
respective payment to the SI.

o Penalties applicable for each of the medium severity violations is half percentage
(0.1%) of respective payment to the SI.

o Penalties applicable for each of the low severity violations are Quarter percentage
(0.05%) of respective payment to the SI.

o Penalties applicable for not meeting a high (H) critical performance target in two
consecutive Quarters on same criteria shall result in additional deduction of 1% of
the respective payment to the SI. Penalty shall be applicable separately for each
such high critical activity.

o Penalties applicable for not meeting a medium (M) critical performance target in
two consecutive Quarterly periods on same criteria shall result in additional
deduction of 0.5% of the respective payment to the SI. Penalty shall be applicable
separately for each such medium critical activity.
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o Penalties applicable for not meeting a low (L) critical performance target in two
consecutive Quarterly periods on same criteria shall result in additional deduction
of 0.25% of the respective payment to the SI. Penalty shall be applicable
separately for each such medium critical activity.

o The total amount of penalties to be recovered from the SI shall be limited to 1% of

the Service component price per quarter and the authority shall inform the SI of
the amount to be deducted.

o Penalties, if any, for non-compliance of SLAs; shall be adjusted in next quarter.

The Final payment will be released after all SLA deductions.

o It is to be noted that the overall penalty for any of the review period during the
contract shall not exceed 10% of the contract value. In the event the penalty
exceeding 10%,

o Authority reserves the right to terminate the contract or encash the performance
guarantee or both.

IT Facility Management Services

For regulating the services, the problems will be classified into three severity levels:

Sr. No. Component Severity Level 1 Severity Severity Level 3

affected Level 2

1 End User Any call of critical No Display, Hardware /

Compute users, Network not able to Software installation
Printer problem, boot & Login, & upgrades New
Problem in Laptop. keyboard, Software Installation
mouse not Moves, Adds,
working, Changes
virus,
local/network
printing
problems.

2 Software OS Problem, OS Performance New Software

Corruption response installation
time

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Sr. No. Component Severity Level 1 Severity Severity Level 3

affected Level 2

3 Network Switch Availability Issues Performance Patch Upgradation,

(Layer 2 & Layer [Errored Second response Add or change
3) (ES, Severely time, network equipment(Planned)
Errored Second lag
(SES),
Unavailable
Seconds (UAS),
Bit Error Rate
(BER) and other
performance
issues

Service Level Objectives to be adhered by IT Services and Network

Management:

The SI would ensure to achieve service levels as mentioned below. In rest of the cases, the
planned activities shall be decided mutually.

15.7.1 Response/Resolution Matrix

Sr. No. Severity Description Response Resolution Benchmark

Time Time (Max)

1 S1-Critical A problem that 15 Min 4 business 99 % of the

Problems affects entire hrs. cases
process/ network or
80% of the users in a

2 S2-Major A problem that 60 Min 16 business 95 % of the

Problems affects hrs. cases
a typical user

3 S3-Minor A problem that 90 Min Within 1 90 % of the

Problems affects the week cases for
productivity of user / single
users Planned installation
installations,
movement, addition
and changes to
software and
hardware inventory

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CHAPTER- 16
INSTRUCTION TO BIDDERS

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16 CHAPTER 16: INSTRUCTION TO BIDDERS

General Instructions

E-Bids are invited by Mumbai Metropolitan Region Development Authority (MMRDA) for
“Selection of System Integrator (SI) for Monitoring Infrastructure Projects using IDDP
for MMRDA subject to the conditions mentioned below and further subject to the ‘Conditions
of Contract’ annexed hereto. ‘Instructions to Bidders’, ‘Conditions of Contract’, ‘Form of
Financial Offer’ etc. are enclosed. You are requested to fill the bid and submit to MMRDA
duly signed and certified along with the Tender Fees on or before the closing date.
I. The Bidders shall deposit Tender Fees of Rs. 5,900/- (Indian Rupees Five Thousand
Nine Hundred Only including GST) through MahaTender portal integrated with Payment
Gateway. The Tender Fee is non-refundable.
II. The RFP Document shall not be transferable to any other Bidder. The Bidder who
downloads the document and submits shall be the same.
III. The Bidders shall study all instructions, forms, drawings, terms, requirements and other
information in the RFP documents carefully. Submission of bid shall be deemed to have
been done after careful study and examination of the RFP document with full
understanding of its implications.
IV. The response to the RFP shall be full and complete in all respects. Failure to furnish all
information required in the RFP document or submission of a proposal not substantially
responsive to the RFP document in every respect shall be at the Bidder's risk and shall
result in rejection of its Proposal.
V. The Bidder shall submit the bid at his own cost and MMRDA shall not be held
responsible for any cost incurred by the Bidder. Submission of a bid does not entitle the
Bidder to claim any cost and rights over MMRDA and MMRDA may be at liberty to cancel
any or all bids without giving any notice
VI. Any Bidder from a country, which shares a land border with India, shall be registered
with the Competent Authority as mentioned in the directives issued by Government of
India from time to time. Bidders are supposed to read the Terms and Conditions carefully
and comply with the same in all respects. The Bidders that are part or not a part of the
Country sharing border with India shall submit a self-attested Declaration signed by the
Authorized Signatory of the Bidder
VII. All materials submitted by the Bidder shall be the absolute property of MMRDA and no
copyright /patent etc. shall be entertained by MMRDA
VIII. The Bidder shall send in their queries by email at
[email protected] he response to the queries shall be published
on MMRDA website https://mmrda.maharashtra.gov.in and

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https://mahatenders.gov.in/nicgep/app. No telephonic queries shall be entertained. The

response of MMRDA shall become integral part of RFP document
IX. All the amendments made in the document shall be published at MahaTender website
and shall be part of RFP
X. The Bidders shall visit the aforementioned websites on regular basis for checking latest
updates of the RFP document. The MMRDA also reserves the rights to amend the dates
mentioned in the RFP for successful bid process in larger public interest
XI. If MMRDA deems it appropriate to revise any part of the RFP or to issue additional data
to clarify an interpretation of provisions of the RFP, it may issue Corrigendum to the
RFP. Any such corrigendum shall be deemed to be incorporated by this reference into
the RFP
XII. MMRDA shall terminate the RFP process at any time and without assigning any reason
and MMRDA shall not be held responsible for any cost incurred by the Bidder in bid
preparation. MMRDA reserves the right to amend/edit/add delete any clause of the Bid
Document. However, this shall be informed to all and shall become part of the bid/RFP
XIII. The Bidders shall submit their queries if any in the following format in MS excel/MS Word
(Refer Appendix F-3)
XIV. MMRDA reserves the right to reject the Bid/disqualify or blacklist the Bidder/forfeit the
EMD/forfeit the Performance Security of the Bidder (as and when applicable):
a) If a Bidder withdraws its Bid or increases its quoted prices before completion of 180
days of Bid validity period
b) If it shall at any time be discovered that the Bidder has submitted more than one
Proposal/Bid under different names, all his Proposals/Bids will be rejected, or
agreement cancelled and/or Performance Security forfeited
c) If during the bid process, a Bidder indulges in any such deliberate act as would
jeopardise or unnecessarily delay the process of Bid evaluation and finalisation
d) If during the bid process, any information is found false/fraudulent/mala fide, then
MMRDA shall reject the Proposal/Bid and, if necessary, initiate appropriate action
e) Any attempt made to contact anyone for the Award of Contract will disqualify the
Bidders
f) If Successful Bidder fails to sign the Contract within specified time in accordance
with the format given in the RFP
g) The Proposal/Bid not submitted in accordance with the procedure and formats
prescribed in this document and adhering to the timeline shall be treated as non-
conforming Proposal/Bid

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Earnest Money Deposit (EMD)

Sr.
Item Details
No.
1 EMD INR. 1,00,00,000/- (Indian Rupees. One Crore only) –
 INR 1,00,000/- (Indian Rupees. One Lakh only) by electronic
transfer through MahaTender portal and
 INR 99,00,000/- (Indian Rupees. Ninety-Nine Lakhs only) by
Bank Guarantee (Scanned copy to be uploaded)

I. The EMD shall be denominated in Indian Rupees only. No interest shall be payable to
the Bidder on the amount of the EMD.

II. The Bids submitted without adequate EMD shall be liable for rejection.

III. The EMD of Unsuccessful Bidders shall be returned to the respective unsuccessful
Bidder within 120 days from the date of opening of the financial bid.

IV. The EMD of Successful Bidder shall be returned within 30 days after the award of
contract and submission of the performance bank guarantee within specified time and
in accordance with the format given in the RFP.

V. The EMD shall be non-transferable.

VI. The Proposal not submitted in accordance with the procedure and formats prescribed
in this document and adhering to the timeline shall be treated as non-conforming
Proposal.

VII. The Bidder shall upload the scanned copy of the Bank Guarantee as part of Envelope-
A on the online MahaTender portal only. The Bidder shall submit the Physical BG at the
address for communication mentioned at clause 2.1 Key Events, S.No.12, within 2
working days after opening of the Envelope-A,
Successful EMD shall only be considered if Scanned copy and the Physical Copy of the
BG matches in totality. In case the Bidder submits the BG in any form (Scanned or
Physical) before the opening of the Envelope-A in online e-tendering solution, apart from
the process as suggested, the bid shall be summarily rejected. The BG shall have
validity for a period of 180 days from last date of bid submission. After the validity period
the BG would be discharged by MMRDA as per the Terms & Conditions of the RFP

Fraud & Corruption:

The MMRDA requires that the Bidders, their designated contractors and/or their agents
observe the highest standards of ethics during Tendering and execution of this RFP. In
pursuance with this policy, the MMRDA:

I. defines, for the purpose of these provisions, the terms set forth below as follows:

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a. “corrupt practice” means the offering, giving, receiving or soliciting of anything of value
to Client, Engineer or any of their employees, influence in the procurement process or
in Contract execution; and

b. “fraudulent practice” means a concealment or misrepresentation of facts in order to

influence a procurement process or the execution of a Contract to the detriment of the
Client and includes collusive practice among Bidders (prior to or after bid submission)
designed to establish bid prices at artificial noncompetitive levels and to deprive the
Client of the benefits of free and open competition.

c. Breach of any of the contract condition during execution

II. Will reject the Tender for the Work or rescind the Contract if MMRDA determines that
the Bidder has engaged in corrupt or fraudulent practices.
III. Will declare a Bidder ineligible, either indefinitely or for a stated period of time, to be
awarded a Contract/s if he at any time determines that the Contractor has engaged in
corrupt or fraudulent practices in competing for, or in executing the Contract.
IV. The Successful Bidders shall apprise MMRDA through OIC, MMRDA of any
fraud/suspected fraud as soon as it comes to their notice.

Eligible Bidders:

A Bidder may be a natural person, private entity, or government-owned enterprise subject

to RFP

A Bidder shall not have a conflict of interest.

All Bidders found to have a conflict of interest shall be disqualified. A Bidder may be
considered to be in a conflict of interest with one or more parties in this bidding process if
any of, including but not limited to, the following apply:

I. They have controlling shareholders in common; OR

II. They receive or have received any direct or indirect subsidy from any of them; OR

III. They have the same legal representative for purposes of this bid; OR

IV. They have a relationship with each other, directly or through common third parties, that
puts them in a position to have access to material information about or improperly
influence the bid of another Bidder, or influence the decisions of the Client regarding
this bidding process; OR

V. A Bidder or any affiliated entity, participated as a consultant in the preparation of the

design or technical specifications of the services that are the subject of the Bid; OR

VI. A Bidder was affiliated with a firm or entity that has been hired (or is proposed to be
hired) by the MMRDA for the Contract
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Government-owned enterprises in India shall be eligible only if they can establish that they
(i) are legally and financially autonomous, (ii) operate under commercial law, and (iii) are not
dependent agencies of MMRDA.

Bidders shall provide such evidence of their continued eligibility satisfactory to MMRDA, as
MMRDA shall reasonably request.

In case a prequalification process has been conducted prior to the bidding process, this
bidding is open only to prequalified Bidders.

Clarification on Bidding Document, Visit, Bid

I. A prospective Bidder requiring any clarification on the Bidding Document shall contact
MMRDA in writing and by email at the email address indicated in the RFP or raise
inquiries during the pre-bid meeting, Site Visit, if provided for in accordance with RFP.

II. The Bidder’s designated representative is invited to attend a pre-bid meeting, if provided
for in the RFP and as per the details mentioned in 10.2 Annexure 2. The purpose of the
meeting will be to clarify issues and to answer questions on any matter that may be raised
at that stage.

Amendment of Bidding Document

I. At any time prior to the deadline for submission of Bids, MMRDA may amend the Bidding
Document by issuing Addendum / Corrigendum.

II. Any Addendum / Corrigendum issued shall be part of the Bidding Document

III. To give prospective Bidders reasonable time in which to take an Addendum /

Corrigendum into account in preparing their Bids, MMRDA may or may not, at its
discretion, extend the deadline for the submission of Bids.

Preparation of Bids

I. Cost of Bidding

The Bidder shall bear all costs associated with the preparation and submission of its Bid,
and MMRDA shall in no case be responsible or liable for those costs, regardless of the
conduct or outcome of the bidding process.

II. Language of Bid

The Bid, as well as all correspondence and documents relating to the bid exchanged by
the Bidder and the MMRDA, shall be written in the English language. Supporting
documents and printed literature that are part of the Bid may be in another language

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provided they are accompanied by an accurate translation of the relevant passages into
the English language, in which case, for purposes of interpretation of the Bid, such
translation shall govern.

III. Qualification Proposal

Appendix Details
Appendix F-1 Covering Letter for the Bid
Appendix F-2 Form of Declaration for Non-engagement of any agent,
middleman or intermediary
Appendix F-3 Format for sending Pre-bid queries
Appendix F-4 Statement of Non-Blacklisting & Debarment
Appendix F-5 Statement of No Deviations
Appendix F-6 Form of Certificate confirming receipt of all Bid Addenda
Appendix F-7 Form of Certificate Confirming Submission of all
documents of Financial Package in the Technical
Package with prices left blank
Appendix F-8 Form of Certificate Confirming Careful Examination of all the
contents of Bid documents and signing of all pages of Bidder’s
proposal
Appendix F-9 Format Pending Litigation & Arbitration
Appendix F-10 Format for Scope of Work Compliance Undertaking
Appendix F-11 Format for Power of Attorney for Signing the Bid
Appendix F-12 Compliance to PQ Criteria
Appendix F-13 Compliance to OEM Qualification Criteria
Appendix F-14 Certificate for Annual Turnover
Appendix F-15 Certificate for Net Worth
Appendix F-16 Summary of Work Experience
Appendix F-17 Work Experience- Individual Projects
Appendix F-18 Manufacture Authorization Form (MAF)
Appendix F-19 Bank Guarantee for EMD
Appendix F-20 Format for Performance Security
Appendix F-21 Format of Declaration for Bidders for Works under Rule 144
(xi) in the General Financial Rules (GFRs), 2017.

Technical Proposal

Appendix Details
Appendix TP-1 Covering Letter
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Appendix TP-2 Certificate of Compliance

Appendix TP-3 Approach & Methodology including solution document
Appendix TP-4 CV for Key Professionals
Appendix TP-5 Resource Deployment Schedule
Appendix TP-6 High Level Work Plan
Appendix TP-7 Compliance to Technical Evaluation Criteria

Financial Proposal

Appendix Details
Appendix FP-1 Letter comprising Financial Bid Along with Bid Price Financial
Summary
Appendix FP-2 Bid Price (Financial) Summary

Annexure to RFP

Annexure Details
Annexure 1 Regarding Furnishing of Bank Guarantee
Annexure 2 Office Memorandum under Rule 144 (xi) in the General
Financial Rules (GFRs), 2017

Letter of Bid and Schedules

The Letters of Technical Bid and Financial Bid, and the Schedules, and all documents listed
shall be prepared using the relevant forms furnished in Chapter 21, 22, & 23 (Bidding
Forms). The forms must be completed without any alterations to the text, and no substitutes
shall be accepted. All blank spaces shall be filled in with the information requested.

Documents Establishing the Eligibility and Qualifications of the Bidder

To establish its eligibility and qualifications to perform the Contract in accordance with
Chapter 5 (Evaluation and Qualification Criteria), the Bidder shall provide the information
requested in the corresponding information sheets included in Chapter 21, 22 & 23 (Bidding
Forms).
Domestic Bidders, individually applying for eligibility for domestic preference shall supply all
information required to satisfy the criteria for eligibility.

Technical Proposal

The Bidder shall furnish a Technical Proposal including a statement of work methods,
equipment, personnel, schedule and any other information as stipulated, in sufficient detail
to demonstrate the adequacy of the Bidders’ proposal to meet the work requirements and
the completion time.
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Bid Prices and Discounts

I. Unless otherwise specified in the RFP, Bidders shall quote for the entire services on a
“single responsibility” basis such that the Grand total Bid price covers all the System
Integrator’s obligations mentioned in or to be reasonably inferred from the Bidding
Document in respect of the supply, install and completion of the services. This includes
all requirements under the SI’s responsibilities for testing, pre-commissioning and
commissioning of the services and, where so required by the Bidding Document, the
acquisition of all permits, approvals, and licenses, etc.; the operation, maintenance, and
training services and such other items and services as may be specified in the Bidding
Document, all in accordance with the requirements of the General Conditions. Items
against which no price is entered by the Bidder will not be paid for by MMRDA when
executed and shall be deemed to be covered by the prices for other items
II. Bidders shall give a breakdown of the prices in the manner and as per the details called
for in the Price Schedules included in Chapter 23. Where no different Price Schedules
are included in the Bidding Document, Bidders shall present their prices in the following
manner: Separate numbered Schedules (included in Chapter 23) shall be used for each
element such as License Cost, Hardware Cost, Implementation Cost, Owner Support
office etc. Absence of the Grand total Bid price in the Financial Bid may result in the
rejection of the Bid

Currencies of Bid and Payment

The currency of the bid shall be INR (Indian Rupees)

Period of Validity of Bids

I. Bids shall remain valid for the period specified in the RFP after the bid submission
deadline date prescribed by MMRDA. A bid valid for a shorter period shall be rejected
by MMRDA as nonresponsive.
II. In exceptional circumstances, prior to the expiration of the bid validity period, MMRDA
may request Bidders to extend the period of validity of their Bids. The request and the
responses shall be made through email or in writing. If a EMD is requested in accordance
with RFP Key events, it shall also be extended 28 days beyond the deadline of the
extended bid validity period. A Bidder may refuse the request without forfeiting its EMD.
A Bidder granting the request shall not be required or permitted to modify its Bid.
Submission of Bids

The Bidder shall submit the bid online through MahaTender Portal only.

I. To view the Tender Notice, Detailed Time Schedule, RFP Document and its
supporting documents, the Bidder shall visit the following MahaTender Portal:
https://mahatenders.gov.in/nicgep/app
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II. The bids submitted by the Bidder shall comprise of the following three envelopes
(Online submission only):
III. A three-envelope tender system shall be followed for the bid –
Envelope A: Comprising of Tender Fees, EMD and Eligibility Criteria as per
guidelines
Envelope B: Comprising of Technical Proposal as per guidelines
Envelope C: Comprising of Financial Proposal as per guidelines
IV. The Bidder shall ensure that all the required documents, as mentioned in the RFP/
bidding document, are submitted along with the bid and in the prescribed format only.
MMRDA shall not accept delivery of Proposal in any manner other than that specified
in the RFP. The Proposal delivered in any other manner shall be treated as defective,
invalid and rejected. Non-submission of the required documents or submission of the
documents in a different format/ contents may lead to the rejections of the bid
proposal submitted by the Bidder if not found justified by the MMRDA. MMRDA shall
constitute a Bid Evaluation Committee (BEC), who shall scrutinize the responses
received and recommend to the competent Authority for approval. The Bidder shall
submit the reasons of deviation along with the bid submission and submit clarification
sought by BEC, if any, to justify any such deviation and the said clarification shall be
binding on the Bidder
V. The Bidders participating first time for e-tendering on MahaTender Portal will have to
complete the Online Registration Process for the MahaTender Portal. For any
concerns or queries related to e-tendering, kindly email at
https://mahatenders.gov.in/nicgep/app
VI. The Bidders interested in participating in the on-line e-tendering process are required
to obtain Class II or Class III Digital Certificates with signing and
encryption/decryption facility. The bids shall be prepared & submitted online using
individual’s digital signature certificate

Bid Opening

I. Envelope A comprising of Tender Fee, EMD and documents of Eligibility Criteria shall
be opened initially in the presence of the Bidder/ representatives of Bidder who choose
to attend and the same shall be evaluated. Subsequently, after declaring the eligible
Bidders of Envelope A, the Envelope B of the qualified Bidders shall be opened
II. Envelope B containing the Technical Proposal (to be submitted by Bidder as per
guidelines) shall be opened in the presence of the Bidder/ representatives of Bidder who
choose to attend, at the address, date and time specified in the RFP
III. At the end of the evaluation of the Technical Proposals, MMRDA shall invite Bidders
who have qualified for the opening of the Envelope C - Financial Proposals. The date,
time, and location of the opening of Financial Proposals shall be informed by MMRDA
separately and individually to qualified Bidders

Deadline for Submission of bids

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I. Bids must be received by the MMRDA on the date and time indicated in the section 2.1
key events
II. MMRDA may, at its discretion, extend the deadline for the submission of bids by
amending the Bidding Document in accordance with RFP, in which case all rights and
obligations of MMRDA and Bidders previously subject to the deadline shall thereafter
be subject to the deadline as extended

Late Bids

MMRDA shall not consider any Bid that arrives after the deadline for submission of Bids, in
accordance with section 2.1 key events. Any Bid received by MMRDA after the deadline for
submission of Bids shall be declared late, rejected, and returned unopened to the Bidder.

Withdrawal, Substitution, and Modification of Bids

No Bid may be withdrawn, substituted, or modified in the interval between the deadline for
submission of Bids and the expiration of the period of bid validity specified by the Bidder on
the Letter of Technical Bid or any extension thereof.

Evaluation and Comparison of Bids

A. Confidentiality

I. Information relating to the evaluation of Bids and recommendation of contract award,

shall not be disclosed to Bidders or any other persons not officially concerned with
such process until information on the Contract award is communicated to all Bidders

II. Any attempt by a Bidder to influence MMRDA in the evaluation of the Bids or Contract
award decisions may result in the rejection of its Bid

III. Notwithstanding, from the time of bid opening to the time of Contract award, if any
Bidder wishes to contact MMRDA on any matter related to the bidding process, it
should do so in writing

B. Clarification of Bids

I. To assist in the examination, evaluation, and comparison of the Technical and

Financial Bids, and qualification of the Bidders, MMRDA may, at its discretion, ask
any Bidder for a clarification of its Bid. Any clarification submitted by a Bidder that is
not in response to a request by MMRDA may or may not be considered. MMRDA
request for clarification and the response shall be in writing

II. If a Bidder does not provide clarifications of its Bid by the date and time set as

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requested by MMRDA, its Bid may be rejected

C. Deviations, Reservation, and Omission

During the evaluation of Bids, the following definitions apply:

I. “Deviation” is a departure from the requirements specified in the Bidding Document

II. “Reservation” is the setting of limiting conditions or withholding from complete
acceptance of the requirements specified in the Bidding Document; and
III. “Omission” is the failure to submit part or all of the information or documentation
required in the Bidding Document

D. Examination of Technical Bids

MMRDA shall examine the Technical Bid to confirm that all documents and technical
documentation requested in this RFP have been provided, and to determine the
completeness of each document submitted. If any of these documents or information is
missing, the Bid may be rejected.

E. Responsiveness of Technical Bid

I. MMRDA’s determination of a bid’s responsiveness is to be based on the contents of

the Bid itself
II. A substantially responsive Technical Bid is one that meets the requirements of the
Bidding Document without material deviation, reservation, or omission. A material
deviation, reservation, or omission is one that,
(a) if accepted, would:
i. affect in any substantial way the scope, quality, or performance of the
plant and services specified in the Contract; or
ii. limit in any substantial way, inconsistent with the Bidding Document,
the Employer’s rights or the Bidder’s obligations under the proposed Contract;
or
(b) if rectified, would unfairly affect the competitive position of other Bidders
presenting substantially responsive Bids
III. MMRDA shall examine the technical aspects of the Bid submitted, Technical Proposal,
in particular to confirm that all requirements have been met without any material
deviation, reservation, or omission
IV. If a Bid is not substantially responsive to the requirements of the Bidding Document,
it shall be rejected by MMRDA and may not subsequently be made responsive by
correction of the material deviation, reservation, or omission

Evaluation of Eligibility Criteria

 MMRDA will carry out an evaluation of the Bids as per the eligibility criteria defined in

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RFP Chapter 19. The Bid that does not meet minimum acceptable standards of
completeness, consistency, and detail, and the specified minimum and/or maximum
requirements will be treated as nonresponsive and hence rejected.

Evaluation of Technical Bid

 MMRDA shall determine to its satisfaction during the evaluation of Technical Bids whether
a Bidder meets the minimum requirement as specified in RFP Chapter 19 (Evaluation
and Qualification Criteria).

 Minimum 70 marks are required by a Bidder to be eligible for opening of the

Financial Bid.

I. The determination shall be based upon an examination of the documentary

evidence of the Bidder’s qualifications submitted by the Bidder
II. An affirmative determination shall be a prerequisite for the opening and
evaluation of a Bidder’s Financial Bid. A negative determination shall result into
the disqualification of the Bid, in which event MMRDA will not open Financial Bid
of rejected Bidder
III. The capabilities of the OEM proposed in its Bid for the major items of services to
be used by the Bidders will also be evaluated for acceptability in accordance with
Chapter 19 (Evaluation and Qualification Criteria). Their participation shall be
confirmed with a letter of intent between the parties, as needed. Should OEM be
determined to be unacceptable, the Bid will not be rejected, but the Bidder will be
required to propose, without changing its bid price, an acceptable substitute OEM
meeting the minimum technical specifications. If a Bidder does not provide an
acceptable substitute OEM by the date and time set by MMRDA request for
substitution of OEM, its Bid may be rejected
IV. Prior to signing the Contract, the corresponding Appendix to the Contract
Agreement shall be completed, listing the approved OEM for each item
concerned

Opening & Evaluation of Financial Bids

I. MMRDA shall constitute a Tender Recommendation Committee (TRC) to

evaluate the responses of the bidders as mentioned in the delegation of powers.
The decision of the Committee in the evaluation of responses to the RFP shall be
recommended to the Competent Authority for approval. The inability of a Bidder
to submit requisite supporting documents / documentary evidence within a
reasonable time provided to it, may lead to the Bidder’s Proposal being declared
non-responsive.
II. The TRC shall submit its decision to the Competent Authority whose decision shall
be final and binding upon the bidders.
III. The Bidders who qualify on Eligibility Criteria Envelope ‘A’ shall be considered for
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Technical evaluation- Envelope ‘B’.

IV. Technical Evaluation: The Bidders with Technical score of 70 marks or above in
technical evaluation (Envelope B) shall be eligible for Financial Evaluation
Envelope ‘C’.
V. The technical evaluation marks shall be given 80% weight and financial evaluation
marks shall be given 20% weight to arrive at a composite score (QCBS 80:20).
VI. Amongst the bidders who are considered for financial evaluation, the bidder
scoring the highest composite score shall be preferred bidder and awarded work
at the discretion of MMRDA, if found successful after all compliances as per RFP.
VII. The TRC reserves the right to accept or reject any or all bids without giving any
reasons thereof. No correspondence will be entertained outside the process of
negotiation/ discussion with the TRC. The TRC may ask for meetings with the
Bidders to seek clarifications on their proposals.
VIII. In case of Single Bid response, MMRDA reserves the right to accept or reject the
bid on approval of Competent Authority.
IX. In the event of two or more Bidders quoting the same Financial Bid, then MMRDA
reserves the right to:
i. Declare the Bidder whose technical marks is highest, among the eligible
Bidders, or
ii. Invite fresh financial proposals from these Bidders having same technical
marks and evaluate these fresh financial proposals, or
iii. Adopt any other method as decided by MMRDA.

Notification of Award

I. The contract shall be awarded after the tendering process is complete and after approval
of competent authority.
II. On award of the Letter of Award (LOA) and its acceptance by the Bidder within 15 days
the Successful Bidder shall be required to submit the Performance Bank Guarantee
(PBG) as per RFP within 15 days of the letter of accepting the LOA and enter into an
Agreement with MMRDA for the successful completion of the project as per the Terms
and Reference and pay the necessary fees, stamp duty, etc.
III. The SI shall commence the assignment on the date and at the location specified in the
Contract/ work order.
IV. The Termination of the Contract shall be in accordance with provisions of General
Conditions of Contract. In case of dispute, the matter shall be referred to an arbitrator
as specified by MMRDA.
V. MMRDA shall provide the relevant data/reports available with it. Collecting any other
data relevant to the assignment shall be the sole responsibility of the Bidder. MMRDA
shall provide the necessary introductory letter to get information from other concerned
agencies/departments, wherever applicable.

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Signing of Contract

Once MMRDA notifies the Successful Bidder that its proposal has been accepted, MMRDA
shall enter into a separate Agreement, incorporating the conditions of the RFP and its
amendments and any special conditions during negotiations between the MMRDA and the
Successful Bidder.

Performance Security

I. The Successful Bidder shall provide a Performance Bank Guarantee (PBG) for 10% of
the Contract Value within 15 days from the date of issue of a LOA by MMRDA for the
assignment. RFP Performance Security Form included in Appendix F 21. The PBG is
to be valid beyond six months from end date of contract date. i.e., for 54 months from
Work Order date.

II. Failure of the Successful Bidder to submit the above-mentioned Performance Security
or sign the Contract shall constitute sufficient grounds for the annulment of the award
and forfeiture of the EMD or execution of the Bid-Securing Declaration. In that event,
MMRDA may award the Contract to the next lowest evaluated Bidder whose offer is
substantially responsive and is determined by MMRDA to be qualified to perform the
Contract satisfactorily.

Joint Venture / Consortium

Joint Venture/consortium is not allowed for this RFP.

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Chapter-17
EVALUATION & QUALIFICATION CRITERIA (EQC)

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17 CHAPTER 17: EVALUATION AND QUALIFICATION CRITERIA (EQC)

Evaluation

The Bidder's technical solution proposed in the technical evaluation bid document will be
evaluated as per the evaluation criteria mentioned in below sections.
MMRDA (or a nominated party) reserves the right to check/validate the authenticity of the
information provided in the pre-qualification and Technical evaluation criteria and requisite
support must be provided by the Bidder.

The following sections explain how the Bidders will be evaluated on each of the evaluation
criteria. Wherever Non-Disclosure Agreement (NDA) exists between the Bidder and its
customers, documents may be shared with suitable masking of data to inhibit recognition.

17.1.1 Pre-Qualification Criteria: ENVELOPE ‘A’

A ELIGIBILITY CRITERIA
S. Basic
Specific Requirement Documents Required
No Requirement
Certificate of Incorporation/
Registration under
Companies Act 1956 or 2013
Registered under Companies Act,
or as amended from time to
1956/2013, a limited company, a
time.
private limited company or a
partnership firm registered under
Partnership Firm registered
LLP Act, 2008 or a Public Service
under Partnership Act or
1 Legal Entity Unit.
Proprietorship Firm or LLP
Act
Registered with the Tax Authorities
PAN Card, GST Registration
Shall have been in existence for
Certificate
the past 15 years.
Memorandum and Articles of
Association
The Bidder shall have a positive Statutory auditor / Chartered
Net Worth (the “Financial Accountant’s certificate of
2 Net Worth Capacity”) in the last 3 (three) Bidder specifying the Net
financial years 2020-21, 2021-22, Worth for the specified period
2022-23
Audited Financial Statement
Average Annual Turnover of bidder for Financial years 2020-21,
should be INR 70 Crores (Rupees 2021-22, 2022-23.
3 Turnover Seventy Crore only) for the last 3
(three) financial years 2020-21, Statutory auditor’s /
2021-22, 2022-23 from IT/ITES. Chartered Accountant’s
certificate of the Bidder
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A ELIGIBILITY CRITERIA
S. Basic
Specific Requirement Documents Required
No Requirement
clearly specifying the Annual
Turnover for the specified
years.
The Bidder should have experience
of completed or substantially
completed a project that includes
IT application / Enterprise GIS /
DPMS and Project / Program
Work Order and Client
Management in the last 7 years
Experience Certificate/ Go-
implemented in any Central & State
live Certificate /Other
Govt. / Semi-Govt. / Urban
Supporting documents to
Development agencies / PSU
Technical justify completion of at least
organization as on date of
4 Capability (IT 80% overall project cost shall
submission of bid.
/ITES) be submitted by the Bidder.
One project of IT Application with a
project value of 50 crores, OR
Note: Unpaid pilot or Proof of
Concept will not be
At least two projects of IT
acceptable.
Application with value of 42 crores,
OR

At least three projects of IT

Application with value of 35 crores.
The Bidder shall have experience Work Order and Client
of 5D BIM Implementation of value Experience Certificate/ Go-
15 crores for an infrastructure live Certificate /Other
Development Sector including Rail Supporting documents to
Technical & Metro/Road/ Water/ City justify completion of at least
5 Capability Development/ Utilities project for 80% overall project cost shall
(BIM) any Central & state Govt./ Semi be submitted by the Bidder.
Govt./ PSUs in India or Globally in
last 7 years as on Bid submission Note: Unpaid pilot or Proof of
date. Concept will not be
acceptable.
The Bidder should have experience Work Order and Client
of designing / developing / Experience Certificate/ Go-
integrating / maintaining COTS live Certificate /Other
based Enterprise GIS Solution/ Supporting documents to
WebGIS Solution/ GIS Web Portal justify completion of at least
GIS
6 with minimum value of INR 10 80% overall project cost shall
Experience
Crores in the last 7 years in any be submitted by the Bidder.
Central & State Govt. / Semi-Govt.
Note: Unpaid pilot or Proof of
/ Urban Development agencies /
Concept will not be
PSU organization as on date of
acceptable.
submission of bid.
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A ELIGIBILITY CRITERIA
S. Basic
Specific Requirement Documents Required
No Requirement
The Bidder should have experience Work Order and Client
of at least 1 (one) project of Experience Certificate/ Go-
minimum value 10 Crores with live Certificate /Other
data acquisition using Drone / Supporting documents to
Data LiDAR system along with justify completion of at least
7 Acquisition associated data processing in the 80% overall project cost shall
Experience last 7 years in any Central & State be submitted by the Bidder.
Govt. / Semi-Govt. / Urban
Note: Unpaid pilot or Proof of
Development agencies / PSU
Concept will not be
organization as on date of
acceptable.
submission of bid.
Work Order and Client
The Bidder should have
Experience Certificate/ Go-
experience of implementing a
live Certificate /Other
single project having integration of
Supporting documents to
Engineering data with at least 3
justify completion of at least
(three) of the following
80% overall project cost shall
applications:
be submitted by the Bidder.
a) BIM Implementation Note: Unpaid pilot or Proof of
Integration
8 Concept will not be
Experience b) Business Analytics acceptable.
c) GIS Systems
d) ERP
In the last 7 Years in for any
Central & State Govt./ Semi Govt./
PSU organization as on date of
submission of bid.
The Bidder shall have an active Copy of the Valid
CMMI- Level 5 or its higher version Certificate(s) signed and
9 Certification
certification, as on date of stamped by the Authorized
submission of Bid. Signatory of the Bidder.
The Bidder shall not be debarred/
Blacklisted by any Government A Self Certified letter that the
body/ PSU in India or in their bidder (or any of its
10 Debarment
respective country of successor) is not in the active
origin/incorporation as on date of debarred list.
submission of the Bid.
Self-Certification by the
The bidder must have at least 100 authorized signatory with
Manpower
11 full time technical resources on its clear declaration of staff
Strength
full-time payroll in the domain of IT –year wise, level /
designation wise.
MAF The Bidder shall submit MAF from
12 Copy of original
Compliance respective OEMs.
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A ELIGIBILITY CRITERIA
S. Basic
Specific Requirement Documents Required
No Requirement
(signed) Manufacturer’s
Authorization Forms (MAF)
for all OEMs
The bidder must comply with all the Self-Certification by the
checklist items mentioned under authorized signatory
OEM ‘Annexure F-15: OEM Mandatory confirming delivery
13
Compliance Compliance Criteria’ for all the compliance and any relevant
deliverables and functionalities documents as prescribed in
mentioned. Annexure F-15.

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17.1.2 Technical Evaluation Criteria: ENVELOPE ‘B’

Each Technical Proposal shall be assigned a Technical Score out of a maximum of 100
Marks.

I. In order to qualify for the opening of financial proposal, the Bidder must get a
minimum overall technical score of 70.00 (Seventy) Marks.
II. The financial proposals of Bidders who do not qualify technically shall be kept
unopened in the e- Tendering system.
III. MMRDA reserve the right to accept or reject any or all bids without giving any
reasons thereof.
IV. MMRDA shall inform to the technically shortlisted Bidders about the date and
venue of the opening of the financial proposals.
V. MMRDA shall constitute a Bid Evaluation Committee (BEC) who shall scrutinize
the responses received and recommend to the competent Authority for approval.
VI. In case of Single Bid response, MMRDA reserves the right to accept or reject the
bid on approval of competent authority.

Technical Evaluation of the bids would be carried out on following criteria of the Bidder.

Sr. No Criteria Maximum marks

A Bidder’s Experience 60
B Approach & Methodology and presentation 30
C Competence of Key Resources to be deployed 10
Grand Total 100

S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
BIDDER’S EXPERIENCE 60
1 The Bidder should have Marks will be allocated to 10 Work Order and
experience of completed the Bidder as per the below Client Experience
or substantially criteria: Certificate/ Go-
completed a project that live Certificate
includes IT application / /Other Supporting
Enterprise GIS / DPMS documents to
and Project / Program justify completion
Management with of at least 80%
minimum value of INR 35 overall project
crores in the last 7 years cost shall be
implemented in any submitted by the
Central & State Govt. / Bidder.
Semi-Govt. / Urban
Development agencies / Note: Unpaid pilot
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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
PSU organization as on Criteria Marks or Proof of
date of submission of bid. Concept will not
i. One project of IT 5
be acceptable.
Application with
a project value of
50 crores,
ii. At least two 5
projects of IT
Application with
value of 42
crores,
iii. At least three 5
projects of IT
Application with
value of 35
crores.

iv. Any of the 5

above-
mentioned
project in
infrastructure
development
sector (Metro
Rail/ Railway/
Road/ Bridges/
Flyover/ City
Development/
Utilities) will be
given additional
5 marks.

Note: The Project shall be

deemed substantial for Project
Evaluation upon successful
overall completion of the value
mentioned or wherein the
projects are deemed to have
achieved completion till the
Go-Live stage.
2 The Bidder should have Marks will be allocated to 10 Work Order and
implemented/ the Bidder as per the below Client Experience
substantially criteria: Certificate/ Go-
implementing proposed live Certificate
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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
project consisting of 5D Criteria Marks /Other Supporting
BIM Solution including documents to
i. Project value 4
CDE with minimum justify completion
>=INR 15 Cr
project value of INR 15 of at least 80%
crores in the last 7 years ii. Project value 7 overall project
in any Central & State > INR 20 cost shall be
Govt. / Semi-Govt. / Crore submitted by the
Urban Development iii. Project in 3 Bidder.
agencies / PSU Infrastructure
organization as on date development Note: Unpaid pilot
of submission of bid. sector (Metro or Proof of
Rail / Railway/ Concept will not
Road/ be acceptable.
Bridges/
Flyover/ City
Development/
Utilities) will
be given
additional 3
marks.
Note: The Project shall be
deemed substantial for Project
Evaluation upon successful
overall completion of the value
mentioned or wherein the
projects are deemed to have
achieved completion till the
Go-Live stage.
3 The Bidder should have Marks will be allocated to the 15 Work Order and
experience of designing / Bidder as per the below Client Experience
developing / integrating / criteria: Certificate/ Go-
maintaining COTS based live Certificate
Enterprise GIS Solution/ /Other Supporting
Web GIS Solution/ GIS documents to
Web Portal with justify completion
minimum project value of of at least 80%
INR 10 Crores in the last overall project
7 years in any Central & cost shall be
State Govt. / Semi-Govt. submitted by the
/ Urban Development Bidder.
agencies / PSU
organization as on date Note: Unpaid pilot
of submission of bid. or Proof of
Concept will not
be acceptable.
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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
Criteria Marks
i. 1 (one) Project 5
ii. 2 (two) to 4 8
(four) Projects
iii. More than 4 12
(Four) projects
iv. At least 1 3
Project in
Infrastructure
development
sector (Metro
Rail / Railway/
Road/ Bridges/
Flyover / City
Development/
Utilities) will be
given
additional 3
marks
Note: The Project shall be
deemed substantial for
Project Evaluation upon
successful overall completion
of the value mentioned or
wherein the projects are
deemed to have achieved
completion till the Go-Live
stage.
4 The Bidder should have Marks will be allocated to the 15 Work Order and
experience of Bidder as per the below Client Experience
implementing a single criteria: Certificate/ Go-
project having live Certificate
integration of /Other Supporting
Engineering data with at documents to
least 3 (three) of the justify completion
following applications: of at least 80%
overall project
a) BIM Implementation cost shall be
submitted by the
b) Business Analytics
Bidder.
c) GIS Systems
d) ERP
Note: Unpaid pilot
In the last 7 Years in for or Proof of
any Central & State Concept will not
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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
Govt./ Semi Govt./ PSU Criteria Marks be acceptable.
organization as on date
i. Project value 5
of submission of bid.
>= INR 30 Cr
ii. Project value 10
> INR 35
Crore
iii. At least 1 3
Project in
Infrastructure
development
sector (Metro
Rail / Railway/
Road/
Bridges/
Flyover / City
Development/
Utilities) will
be given
additional 3
marks
iv. If the project 2
as described
in iii above is
Go-Live for
more than 1
year then
additional 2
marks
Note: The Project shall be
deemed substantial for
Project Evaluation upon
successful overall completion
of the value mentioned or
wherein the projects are
deemed to have achieved
completion till the Go-Live
stage.
5 The Bidder should have Marks will be allocated to the 10 Work Order and
experience of at least 1 Bidder as per the below Client Experience
(one) project of minimum criteria: Certificate/ Go-
value 10 Cr with data live Certificate
acquisition using Drone / /Other Supporting
LiDAR system along with documents to
associated data justify completion
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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
processing in the last 7 Criteria Marks of at least 80%
years in any Central & overall project
i. 1(one) Project 4
State Govt. / Semi-Govt. cost shall be
/ Urban Development ii. >= 3(Three) 7 submitted by the
agencies / PSU Project Bidder.
organization as on date iii. Bidder having 3
of submission of bid. ownership of Note: Unpaid pilot
Drone/LiDAR or Proof of
system Concept will not
Note: The Project shall be be acceptable.
deemed substantial for
Project Evaluation upon
successful overall completion
of the value mentioned
APPROACH & METHODOLOGY 30
6 Approach & A&M Marks 20
Methodology parameters
Understanding 10.0
of ToR &
Scope of Work
Information 2.0
about
Organization
and Past
Experience
Key 2.0
Manpower,
Skill sets,
Preparation of 2.0
detailed
implementatio
n plan
Implementatio 2.0
n & Integration
approach
Data Migration 2.0
approach
7 Presentation & Presentation focused on 10
demonstration in detail above point (Sr. No. 6) and
fitment of the proposed
solution as per MMRDA
requirements to be made

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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
before MMRDA by Eligible
Bidders.
Date and time shall be
informed later.
KEY RESOURCES DEPLOYEMENT 10
8 Program Manager cum Requirement 3
Team Leader Minimum Qualification
Graduate BE/ B.Tech. in
Computer Science / IT /
Electronics / Civil /
Mechanical Engineering
with Post Graduation in
Management or Equivalent

0.5 Marks
Minimum Experience
>=15 years of Professional
Experience

0.5 Marks

Requirement Marks
Executed at least 1
Two Similar
projects in
infrastructure / GIS
/ BIM / IT managed
services /
Application
Development
Experience of 0.5
handling IT
infrastructure /
application related
complex project of
worth INR 10 Crore
Experience on 0.5
Govt / Semi Govt. /
PSU projects
9 Subject Matter Expert Requirement 2
Minimum Qualification
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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
Graduate BE/ B.Tech. in
Computer Science / IT /
Electronics /Civil
/Mechanical Engineering
with Post Graduation in
Management or Equivalent

0.5 Marks
Minimum Experience
>=10 years of
Professional Experience
after completion of
minimum qualification as
specified above

0.5 Marks

Requirement Marks
Executed at least 0.5
Two Similar
projects
Experience on 0.5
Govt / Semi Govt. /
PSU projects
10 Digital Project Requirement 2
Implementation Minimum Qualification
specialist
Graduate BE/ B.Tech. in
Computer Science / IT /
Electronics /Civil
/Mechanical Engineering
with Post Graduation in
Management or equivalent

0.5 Marks
Minimum Experience
>=10 years of
Professional Experience
after completion of
minimum qualification as
specified above

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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents

0.5 Marks

Requirement Marks
Executed at least 0.5
One Similar
projects in
Infrastructure
Projects with IT
Exposure
Experience on 0.5
Govt / Semi Govt.
/ PSU projects
11 5D BIM Strategy Requirement 1.5
Specialist Minimum Qualification
Graduate BE / B. Tech. in
Computer Science / IT /
Instrumentation /
Electronics / Civil /
Mechanical Engineering /
MBA / Masters with
Specialization in BIM

0.5 Marks
Minimum Experience
>=10 years of
Professional Experience

0.5 Marks

Requirement Marks
Executed at least 0.5
one Similar project
in Infrastructure
Projects for any
State or Central
Government or
PSU with IT
Exposure
12 GIS and Imagery Expert Requirement 1.5

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S. Max Supporting
Criteria Basis for Evaluation
No. Marks Documents
Minimum Qualification
Graduate BE/ B. Tech. In
Computer Science / IT /
Electronics / Civil /
Mechanical Engineering

OR
Post Graduate in
Geospatial / Geography /
Geology etc

0.5 Marks
Minimum Experience
>=10 years of
Professional Experience
after completion of
minimum qualification as
specified above

0.5 Marks

Requirement Marks
Executed at least 0.5
one projects in GIS
implementation for
any State or
Central
Government
Total 100

Note: Key resources should be on payroll of the bidder. Bidder should submit the
professional tax certificate duly certified from the HR.

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Scoring Model

The selection method applicable in this RFP shall be Quality and Cost Basis Selection
(QCBS). In QCBS, the total score is calculated by weighting the technical and
financial scores and adding them to obtain a combined QCBS (Technical cum
Financial) score, as explained in the sub-clauses below.

The proposal obtaining the highest total combined score in evaluating quality and
cost will be ranked as H-1, followed by the proposals securing lesser marks as H-2,
H-3 etc.

The proposal securing the highest combined marks and ranked H-1 will be invited for
negotiations. If two or more bids have the same highest score in the final ranking, the
bid with a higher technical score will be H-1.

Commercial Bid Evaluation

The Financial Bids of technically qualified Bidders will be opened on the prescribed
date in the presence of Bidder representatives. If a firm quotes NIL
charges/consideration, the bid shall be treated as unresponsive and will not be
considered.
 Only fixed-price financial bids indicating the total price for all the deliverables and
services specified in this bid document will be considered. The bidder shall quote
item-wise as per the bill of quantities as per ‘Form 2 of Appendix II'.
 The bid price will include all taxes and levies and shall be in Indian Rupees and
mentioned separately. Any conditional bid would be rejected.
 Errors & Rectification: Arithmetical errors will be rectified on the following basis:
“If there is a discrepancy between the unit price and the total price that is obtained
by multiplying the unit price and quantity, the unit price shall prevail and the total
price shall be corrected. If there is a discrepancy between words and figures, the
amount in words will prevail”.

Combined and Final Evaluation

The Technical Proposals are given an absolute technical score (TA) (TA out of max 100)
based on the evaluation criteria. However, to normalize this w.r.t. Financial Score Sf
below, a relative Technical Score (X) based on their relative ranking shall be calculated.
The highest evaluated Technical Score (TA-MAX) is assigned the maximum relative
Technical Score (X) of 100 (Hundred). The formula for determining the relative Technical
scores (X) of all other Proposals is as follows:

X = 100 x TA / TA-MAX,

in which "Ta-max" is the highest evaluated absolute Technical Score, "X" is the relative
Technical score calculated, and "TA" is the absolute Technical Score of the proposal
under consideration. This normalization would avoid any unintended magnification of
weightage to the Financial score due to different scales of Technical Scores and
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Financial Scores.

The Financial Proposals are given cost-score based on the relative ranking of prices,
with the lowest evaluated Financial Proposal (FM) being assigned the maximum financial
score (Y) of 100 (Hundred). The formula for determining the financial scores (Y) of all
other Proposals is as follows:

Y = 100 x FM / F,

in which "Fm" is the price of the lowest offer, "Y" is the financial score calculated, and
"F" is the price of the proposal under consideration.
The weights given to the Technical (T) and Financial (P) Proposals are specified in TIS/
AITC:
T (the weight given to the Technical Proposal) in %, and
P (the weight given to the Financial Proposal) in % (with T + P = 100%)
Proposals would be ranked according to their combined QCBS (weighted technical, X
and financial, Y) scores as follows:

S = [(X x T) + (Y x P)] / 100.

in which "S" is the combined QCBS score, "X" is the relative technical score calculated
as per sub-clause a) above and "Y" is the financial score calculated as per sub-clause
b) above.
All scores shall be calculated up to two decimal places only.

Technical Marks: (X)

Each Proposal which is eligible in Envelope A shall be scrutinized further with Envelop
B and evaluated accordingly as per the following process and granted marks.
i.Technical Marks (X): The marks secured based on evaluation of the Technical
Proposal (Envelope B) as above shall be the Technical Marks of the Bidder.

ii.Only those Bidders who have secured Technical Marks of 70 or above out of 100
shall be declared as qualified for evaluation of their ‘Financial Bid- Envelope C’.
Bidders who have secured less than 70 for Technical Marks shall be rejected.

Financial Marks: (Y)

i.Financial Marks (Y): The bidders shall submit their quote as per the format provided
in Appendix II Form-2.

ii.The Financial proposals shall be evaluated based on the Consolidated Cost

Summary (Exclusive GST) offered by the bidder. Any monetary figure in decimal
shall be rounded off to the nearest INR.

iii.The financial offers of the qualified bidders (who have secured technical marks of
70 or above) shall be tabulated for this project and the bidder with lowest financial
offer will be given financial marks of 100.

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iv.The financial marks of other bidders for the project shall be computed as follows:

[Offer quoted by the lowest bidder for the

[The ‘financial marks’ project (Rs.)]
of Bidder for the = 100 X
project(Y)] [Offer quoted by the respective Bidder for the
project (Rs.)]

 The marks secured as above shall be the Financial Mark of the bidder for the
project (Y).
 In cases of discrepancy between the prices quoted in words and in figures, the
value in words shall be considered. For any other calculation/ summation error
etc. the bid may be rejected.
 The bidder shall submit the financial bid for staff mentioned in Financial Bid Form.
However, this will be used for evaluation of all bids with same staff strength. The
actual deployment will be as per MMRDA requirement and contract value will vary
accordingly.

Composite Marks of the Bidder

Composite marks of the Bidder for the bid shall be worked out as under:

Weighted Weighted
Technical Financial Technical Financial Composite Marks
Bidder
Marks (X) Marks (Y) Marks (80% Marks (F=D+E)
of X) (20% of Y)
A B C D E F
1
2

Notes:
i. The preferred bidder shall be the one securing the highest Composite Marks.
ii. In the event of two or more Bidders securing the same Composite Marks, then MMRDA
reserves the right to:
 Declare the bidder whose technical marks is highest, among the bidders who have
secured the same composite marks as preferred bidder, or
 Invite fresh financial proposals from these bidders having the same composite marks
and evaluating these financial proposals, or
 Adopt any other method as decided by MMRDA.

MMRDA reserves the right to confirm the preferred bidder as a successful bidder subject to
negotiations/clarifications if any and approval of Competent Authority.

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CHAPTER-18
TRANSITION AND EXIT MANAGEMENT

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18 CHAPTER 18: TRANSITION AND EXIT MANAGEMENT

The SI shall submit a structured & detailed Transition and Exit Management plan along with
its technical proposal. MMRDA will evaluate all the Transition and Exit management plans
submitted by SI. MMRDA will adopt the best plan which will be implemented by the SI. SI
needs to update the Transition and Exit management on half yearly basis or earlier in case
of major changes during the entire contract duration. The plan needs to be discussed and
approved by MMRDA. At the end of the contract period or during the contract period or
contract termination, if any other SI is identified or selected for providing services related to
SI scope of work, the SI shall ensure proper and satisfactory Transition is made to the other
SI. In case MMRDA wants to take over the project itself, then SI must ensure proper
transition to MMRDA team.

All risk during transition stage shall be properly documented by SI and mitigation measures
are planned to ensure smooth transition without any service disruption. SI shall provide
necessary handholding and transition support. This includes:
a) SI must ensure complete documentation for the entire system is handed over to
MMRDA/identified SI.
b) SI to handover all AMC support related documents, credentials etc. for all OEM
products supplied/maintained by him in the system.
c) The SI must ensure that no end of support products (software/hardware) are existing
at time of transition in the system.
d) SI to handover the list of complete inventories of all assets created for the project.
e) SI to assist the new SI/MMRDA in complete audit of the system including system
licenses and physical assets.
f) SI to give detailed walk-through and demos for the solution.
g) SI to hand-over the entire software including source code, program files, configuration
files, setup files, project documentation, etc.
h) SI shall close all critical open issues as on date of exit. All other open issues as on
date of Exit shall be listed and provided at MMRDA.
i) The SI shall provide all knowledge transfer of the system to the incoming SI to the
satisfaction of MMRDA as per the specified timelines. SI shall be released from the
project once successful transition is done meeting the parameters defined for
successful transition.

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CHAPTER- 19
COMPLIANCE TO STANDARDS & CERTIFICATIONS

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19 CHAPTER 19: COMPLIANCE TO STANDARDS & CERTIFICATIONS

For a large set up such as the integrated digital delivery system, it is imperative that the
highest standards applicable are adhered to. In this context, the SI will ensure that the entire
setup uses guidelines of the standards listed below. While certification is not planned,
processes shall be aligned to best practices and practically implementable solutions which
can lead to certification at a later date shall MMRDA so desire.

During project duration, the SI shall ensure adherence to prescribed standards as provided
below:
Sl. Component/Application/System Prescribed Standard
No.

1. Information Security ISO 27001

2. IT Infrastructure Management ITIL specifications

3. Service Management ISO 20000 specifications

4. Project Documentation IEEE/ISO/CMMI (where applicable)

specifications for documentation

Apart from the above the SI needs to ensure compliance of the project with Government of
India IT security guidelines including provisions of: The Information Technology Act, 2000”
and amendments thereof and Guidelines and advisories for information security published
by Government of India issued till the date of publishing of tender notice. Periodic changes
in these guidelines during project duration need to be complied with. Quality Audits:
a) The SI is expected to align all phases of the project and sustenance as per best industry
standards e.g. ITIL, ISO 20000, ISO 27001, etc. It is expected that an independent
Quality Team of SI shall independently and regularly audit the systems against these
standards and processes laid down by SI. The result of the audit shall be directly
shared with MMRDA with an effective action plan for mitigations of observations/non-
compliances, if any.
b) MMRDA, at its discretion, may also engage independent auditors to audit any/some/all
standards/processes. The SI shall support all such audits as per calendar agreed in
advance. The result of the audit shall be shared with the SI who has to provide an
effective action plan for mitigations of observations/non- compliances, if any. During
the audit, the independent auditor shall take full and all reasonable efforts to protect
the intellectual property rights of the SI.

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CHAPTER- 20
CHANGE MANAGEMENT AND CONTROL

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20 CHAPTER 20: CHANGE MANAGEMENT AND CONTROL

Change Request

Due to the evolving nature of the project requirements and the complexity of the project,
MMRDA recognizes that frequent changes may be required before, during and after rollout
of the system. MMRDA also recognizes that these changes may require modification to the
software, infrastructure and underlying processes and may thus have a financial impact.
SI is required to work with MMRDA to ensure that all changes are discussed, managed, and
implemented in a constructive manner.
One of the key requirements is that the SI will be responsible for providing system availability
according to defined service levels. This responsibility includes responsibility to implement
upgrades, enhancements, extensions and other changes to the software application in order
to maintain and extend reliable information systems, services and service delivery
mechanism. It is important that changes to the computing environment and underlying
infrastructure are executed in a standardized and controlled manner in order to mitigate the
risk of interruptions to the services and to maintain a repository of knowledge about the
current as well changed configurations as well as status of the computing environment at all
times.

This section describes the procedure to be followed in the event of any proposed change to
the scope of work and SLAs. Such change shall, inter alia, include:

a) Requests for requirements changes (additions, deletions, modifications, deferrals) in

Scope of Work

b) Reports for resolving the problems in current production systems

c) Requests for enhancements in current production systems

d) Requests for new development projects

The Change Control process applies to base-lined work products created or managed by
the members of the project.

MMRDA has already defined the scope of the work in detail, however, it is the responsibility
of successful bidder to understand the current process for automation with concerned
stakeholders.

Purpose and Objective

The purpose of the Change Request procedure is to control changes to the System
environment throughout the solution.

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The Change request procedure has the following objectives:

a) To protect the System environment from uncontrolled changes.

b) To minimize unintended affects during the implementation of necessary changes.

c) To avoid implementation of any changes which is not reviewed, approved or

analyzed.

d) To control the impact of changes and minimize the effect on effective as well as
efficient service delivery. SI will implement a Change Control system that will facilitate
and maintain all records pertaining to Change Control.

Institutional Framework for Change Request

Given below is the overall Institutional Framework required to be setup for the project:

Sr. No. Role Description

1 Change Advisory Chairperson of the change advisory board;

Board (CAB) MMRDA employee or MMRDA nominated individual
Chairperson Final decision-making authority if CAB does not reach
an agreement;
Deputes a member from the Board to be the evaluator
for each change request Deputes additional member
(part of SI team) to be the modifier for each approved
change request

2 Change Advisory Constitution of Change Advisory Board (CAB):

Board MMRDA/SI/PMU/Other third-party SI
nominated/engaged by MMRDA CAB decides whether
to approve or reject proposed changes Authorized to
review, approve and schedule all changes to the
computing environment including software
Decision of CAB will be final and binding on all parties
involved

3 Evaluator The person whom MMRDA asks to analyze the impact

of a proposed change

4 Modifier The person who is assigned responsibility for making

changes in a work product in response to an approved
change request; updates the status of the request over
time

5 Originator The person who submits a new change request

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Sr. No. Role Description

6 Verifier The person who determines whether a change was

made correctly

MMRDA may constitute a sub Change Advisory Committee (CAC) to handle minor Change
Requests (pre- defined by MMRDA). This will be headed by a MMRDA official and shall
include members of the SI and other third party Bidder nominated by MMRDA. It will follow
the processes similar to the Change Advisory Board but will be focusing only on minor
Change Requests.

Process, Timelines and Responsibility Center

The entire change request process will be implemented as mentioned below. The change
request will be applicable only after a period of 6 months from the go-live. The proposed
timelines for each steps/activity and the corresponding responsibility center is also shown
in the table below:
Timelines (Weeks)
Responsibility
S. No. Process (Development
Center
phase/O&M phase)

Authorized official from the

CAB/MMRDA (Originator)
requesting a change will initiate
1. Immediate CAB/MMRDA
the request in the Change
Management System using
his/her credentials

Once the Change request is

submitted in the system, an email
will automatically be triggered to:
2. Immediate System
CAB members MMRDA Project
Manager SI Program Manager

MMRDA will evaluate the change

request report for risks, process of
evaluating & implementing
change, time required for
3. completing the change(s) and any 1 day/1 Week MMRDA
other additional requirement
/information needed to clarify the
Change requested; and will
provide the recommendations in

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Timelines (Weeks)
Responsibility
S. No. Process (Development
Center
phase/O&M phase)
the change request module by
logging with their credentials.

SI will be required to study the

Change requested and log in their
queries/ suggestions on the
4. requested change. This will be SI
done by the authorized
representative of the SI in the
Change Request Module.

MMRDA will discuss and provide

adequate responses to the
queries/suggestions from the SI
on the requested change. CAB
5. 1 day/1 Week CAB
will further decide on the
responses to the
queries/suggestions and log the
final decision in the system

Based on the responses provided

6. by CAB, SI will prepare and SI
submit techno

The SI will submit their Techno

Commercial proposal through the
Change Request system.
After submission, an email will be
7. SI
auto triggered to MMRDA
designated official along with a
copy to all the CAB committee
members.
1 day/3 week
MMRDA will evaluate the techno-
commercial proposal submitted by
SI and provide the
recommendations to CAB.
8. CAB will review the evaluation CAB/MMRDA
and decide on the final status.
This will be logged in the change
request module by authorized
representatives.

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Timelines (Weeks)
Responsibility
S. No. Process (Development
Center
phase/O&M phase)

If CAB does not approve the

proposal in its entirety, then CAB
will initiate negotiation with the SI
based on any of the aspects like
cost, time, resources, impact on
systems and/or operations and
additional parameters, as
applicable.
9. Based on the negotiation, CAB/MMRDA
MMRDA will submit the final
recommendation to CAB and log
the decisions in the change
request module.
If CAB approves the proposal in
its entirety the Change request
sign-off between CAB and SI will
be initiated.

During Sign-off, the form will be

electronically signed with all
supporting annexures as logged in
the system. The authorized
signatory from CAB as well as the
10. CAB/SI
SI will sign the Change request
Evaluation and Finalization form
(at first place) and accordingly a
formal go- Ahead will be provided
by CAB.

SI will then initiate the change

following a standard predefined
11. SI
procedure along with proper
documentation at each stage.

The Change is completed as per

agreed timelines and
specifications, CAB
representatives and/or MMRDA
12. CAB/MMRDA
will conduct UAT and auditing
respectively to provide comments
/ recommendations to committee
members.

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Timelines (Weeks)
Responsibility
S. No. Process (Development
Center
phase/O&M phase)

Any further activities need to be

carried out as per the
recommendations during UAT and
Audit, it will be done by the SI.
After that an Acceptance
Certificate will be issued to SI by
13. CAB and instructions for CAB/SI
deployment / implementation,
again as per standard deployment
plan. This will follow a second
sign-off on the ‘Change Request
Evaluation &
Finalization’ Form.

SI will deploy the changed

14. solution and notify CAB. SI

MMRDA will finally review and

confirm the deployed solution as
15. per agreed standard, MMRDA
specifications and requirements,
and provide status to CAB.

Final sign off will be done on the

‘Change Request Evaluation &
Finalization’ Form and completion
Certificate will be issued to the SI
16. by CAB. A copy of this completion CAB
certificate will have to be
submitted to CAB along with the
invoices for this change
implementation.

Note:
1. The timelines mentioned in the table above are indicative and would be
dependent on the phase of the project.
2. During development and implementation phase, timelines are stringent and
indicated above. These will be further evaluated during the project initiation.
MMRDA will provide the timelines to be followed during the development and
implementation phase that will be binding on the SI.

Proposed Categories of Change

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a) Application Software
o Description
o Change request for any new module/change in module/functionality/Process re-
engineering etc., any new services and any new forms, etc.
o Method of Evaluation

b) Man-days or Man-months
c) Documents Required
d) Detailed Project Plan
e) Effort Estimates (Module wise/Process wise/Screen wise, as applicable
f) Resource Deployment Plan/Types of Resources
g) Resource Plotting Sheet
h) CVs/Profiles of Resources (if required)
i) Techno-Commercial Proposal
j) Infrastructure procurement/Facility Management
k) Additional computing resources, as per MMRDA application scalability requirements ▪
Method of Evaluation
l) Actual Cost (Prevailing Rate contract if any)
m) Documents Required
o Quantity (BoM)
o Specifications
o Software Licenses, if any
o Warranty & Support services details
n) Bandwidth Requirements, as applicable
o) Efforts required, resource quantity and category
p) Any other details as applicable

Note: The details of description and the documents required provided above are only
indicative and these may be changed as per directions from MMRDA.

Change Control Procedure Guidelines

a) Change requests in respect of the Agreement, the Project Implementation, or the SLA
will emanate from the Parties' respective authorized officials, who will be responsible
for obtaining approval for the change and will initiate the Change Request.
b) Parties, while evaluating and finalizing the Change Request, shall consider the change
in the context of the following parameter, namely whether the change is beyond the
scope of Services including ancillary and concomitant services required and as
detailed in the sign-off version of all required documents.
c) Except during exceptional circumstances as decided by MMRDA, change requests will
be reported monthly to MMRDA who will prioritize and review progress. SI shall be
required to implement any proposed changes once approved with effect from the date
agreed for implementation.
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d) On evaluation of the financial impact, the charges for such a change will be decided
between CAB and the SI and will be a part of the Change Control Notice (Evaluation
and Finalization). The payment for such changes will be as per the Terms of Payment
to be decided by MMRDA.
e) On receiving any Change Request from CAB, the SI must submit its proposal with all
the required information in the prescribed format for CAB’s perusal within defined
number of working days.
f) The SI may also submit any queries/clarifications that it may have with respect to
implementation of Change requested. If the SI fails to submit any proposal within the
prescribed time duration, appropriate SLA and liquidated damages will be levied on
the SI. SI must not deny the implementation of any Change requested by CAB under
any circumstances, unless technical feasibility is in question. In all such matters,
MMRDA’s decision will be final and binding on all parties.
g) The change request shall be categorized as simple, medium and complex change.
The SI must provide the list of deliverables within timelines.
h) The acceptance criteria for any such ‘Change’ will remain the same as described in
the RFP with respect to the performance and quality parameters.
i) The final sign-off and “Acceptance Certificate” would be provided by CAB. CAB will in
all such cases revert within predefined number of working days after final
implementation of the change and provide satisfactory completion certificate or the
reasons for non-acceptance. Till that certificate is issued, all such changes will be
deemed unaccepted, and all the necessary SLAs and liquidated damages will apply
on the SI. In case there is no response from CAB within the prescribed time duration
the said implementation will automatically be deemed accepted.
j) The SI must take all necessary steps to implement the change as per project plan
submitted without compromising on quality and performance standards. If the SI fails
to comply with acceptable standards & requirements of implementing of the requested
change or denies implementation of the requested change at any stage during the
contract period, CAB will have complete authority to get the change implemented from
any of the third party/nominated SI independently. In all such cases the entire cost of
change implementation will be recovered completely from the SI, along with applicable
interest. Also, CAB reserves the right to impose any other financial or legal penalties
depending upon the gravity of impact on the Service Delivery due to non-
implementation of the requested Change. In all such matters the decision of CAB will
be final and binding on all parties.
k) If CAB gives any new requirement or change request, the SI shall follow the change
management procedure to implement the change on additional payment basis. The
requirements for required infrastructure to implement the change shall be specified by
the SI so that CAB can make necessary provisions. The change request procedure
would be considered complete only when training is imparted to the target users for
whom the change is being done and feedback is evaluated by CAB.

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l) It is proposed that the prevailing rates for all kinds of change, as and when initiated by
CAB will be taken into consideration and the proposals accordingly evaluated. In all
such matters the decision of the CAB will be final and binding on all parties.

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CHAPTER- 21
GUIDELINES FOR FILLING RESPONSE TO RFP

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21 CHAPTER 21: GUIDELINES FOR FILLING RESPONSE TO RFP

The bid submission shall be online through MahaTender Portal. All the documents shall be
submitted in PDF format and uploaded in relevant section on the portal. No manual
submission shall be accepted. Any document that Bidder desires to upload other than those
mandated in chapters8, 9 and 10 shall be clearly mentioned in the covering letter as
attachments.

Guidelines for Preparation of Eligibility Criteria [Envelope A]

I. Tender Fees as per RFP Chapter 2.

II. EMD as per RFP Chapter 2.
III. Supporting Document related to Eligibility Criteria as per RFP Chapter 16 -Eligibility
Criteria - Envelope ‘A’ and to be submitted in the templates given in RFP Chapter - 21
- Eligibility Criteria Template
IV. MMRDA shall evaluate the Bidder's Eligibility Criteria based upon its clarity and the
directness of its response to the requirements of the project as outlined in this RFP
and compliance to the conditions mentioned in the RFP.

Guidelines for Preparation of Technical Proposal [Envelope B]

I. A printed covering letter, on the bidding organization’s letterhead with all required
information and authorized representative's initials shall be uploaded along with the
proposal. In case the Bidder edits the content of the proposal covering letter; it shall
be treated as a non-responsive bid and shall be rejected.

II. MMRDA shall evaluate the Bidder's proposal based upon its clarity and the directness
of its response to the requirements of the project as outlined in this RFP.

III. The technical proposal shall contain a detailed description of understanding of the
Project Scope of work, Approach & Methodology, Project Work Plan, Project Citations,
Project Team Structure and Deployment Plan, etc. as required in this RFP. It shall
articulate in detail, as to how the Bidder's Technical proposal meets the requirements
specified in the RFP. The Technical Proposal shall not contain any pricing
information. In submitting additional information, the Bidder shall mark it as
supplemental to the required response. Any drawings, reports, documents prepared
by the Bidders shall be part of the Technical Proposal.

IV. The Bidder shall submit a Technical Proposal having separate chapters each on
Project Experiences, Conceptual Designs, Approach and Methodology (A&M), Details
of Key Personnel with supporting professional team and work plan, time scheduled for
completion of project. All the documents shall be properly indexed with Table of
Contents and Paged with adequate references for apt evaluation.

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V. The eligible Bidder shall make 15 minutes audio-visual presentation on the assigned
date to the Evaluation Committee as a part of the evaluation process. The presentation
is part of Envelope ‘B’ Evaluation process. However, the presentation is not required
to be uploaded at this stage and only eligible Bidders shall be asked to make a
presentation later.

Guidelines for Preparation of Financial Bid [Envelope C]

I. The Financial Bid shall contain the Bidder’s quotation of fees for the design and services
desired for the project as per the format mentioned in Chapter – 23 of the RFP. The
details of the Scope of work is mentioned in the RFP
II. The Bidder shall quote in Financial Bid offer which includes cost of survey and
investigation, professional fees, overheads, establishment and administrative cost,
travel, hotel expenses, printing, stationary and any other out of pocket expenses etc.
The prices shall be mentioned without any qualifications whatsoever and shall exclude
all taxes, duties, fees, levies and other charges as may be applicable in relation to the
activities proposed to be carried out. For the project bid, the Bidder is not expected to
take into account any taxes. The actual payment shall be made as per the existing
indirect tax rates during the time of payment.
III. No separate TA/DA shall be payable in addition to Consultancy fee.
IV. Any Statutory Charges / fees payable to an authority for obtaining any approval,
clearance, NOC required for the project shall be paid by MMRDA.
V. All payment of fees shall be paid in Indian Rupees after deducting all statutory
deductions from the fees payable.
VI. The consultancy contract shall be executed subject to adjudication at Mumbai.
VII. The proposal shall be complete, i.e., it shall list all costs associated with the Assignment.
The Bidder shall consider the entire scope of work and the tasks mentioned in the RFP
for preparation of the financial offer.

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CHAPTER 22

ELIGIBILITY CRITERIA – ENVELOPE ‘A’

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22 CHAPTER 22: ELIGIBILITY CRITERIA – ENVELOPE ‘A’

To establish its qualifications to perform the contract in accordance with Chapter 16

(Evaluation and Qualification Criteria) the Bidder shall provide the information requested in
the corresponding Information Sheets included hereunder.

(To be prepared and appended by the Bidder)

Eligibility Criteria - Envelop ‘A’

Appendix Details
Appendix F-1 Covering Letter for the Bid
Appendix F-2 Form of Declaration for Non-engagement of any agent,
middleman or intermediary
Appendix F-3 Format for sending Pre-bid queries
Appendix F-4 Statement of Non-Blacklisting & Debarment
Appendix F-5 Statement of No Deviations
Appendix F-6 Form of Certificate confirming receipt of all Bid Addenda
Appendix F-7 Form of Certificate Confirming Submission of all
documents of Financial Package in the Technical
Package with prices left blank
Appendix F-8 Form of Certificate Confirming Careful Examination of all the
contents of Bid documents and signing of all pages of Bidder’s
proposal
Appendix F-9 Format Pending Litigation & Arbitration
Appendix F-10 Format for Scope of Work Compliance Undertaking
Appendix F-11 Format for Power of Attorney for Signing the Bid
Appendix F- 12 Compliance to PQ Criteria
Appendix F-13 Compliance to OEM Qualification Criteria
Appendix F-14 Certificate for Annual Turnover
Appendix F-15 Certificate for Net Worth
Appendix F-16 Summary of Work Experience
Appendix F-17 Work Experience- Individual Projects
Appendix F-18 Manufacture Authorization Form (MAF)
Appendix F-19 Bank Guarantee for EMD
Appendix F-20 Format for Performance Security
Appendix F-21 Format of Declaration for Bidders for Works under Rule 144
(xi) in the General Financial Rules (GFRs), 2017.

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Appendix F-1: Covering Letter for the Bid

(On Firm's Letter Head)

The Metropolitan Commissioner,

Mumbai Metropolitan Region Development Authority
9th Floor, MMRDA New Building,
Bandra-Kurla Complex
Bandra (East), Mumbai- 400-051

Ref: RFP Reference No.________

Subject: Submission of proposal (eligibility criteria) to Selection of System

Integrator (SI) for Monitoring Infrastructure Projects using IDDP for MMRDA
Dear Sir,

Having examined the entire RFP document, we, the undersigned, herewith submit our
proposal in response to your RFP Notification number………… for Selection of System
Integrator (SI) for Monitoring Infrastructure Projects using IDDP for MMRDA”.
We state that we have read the entire provisions of the RFP document, Corrigendum if any
and confirm that the same are acceptable to us. We further declare that additional
conditions, variations, deviations, if any, found in our proposal shall not be given effect by
MMRDA. We further state that:
i. We agree to abide by this proposal, consisting of this letter, the detailed response to the
RFP and all attachments uploaded.
ii. We declare that we are not involved in any litigation that may have an impact of affecting
or compromising the delivery of services as required under this assignment, and we are
not under a declaration of ineligibility for corrupt or fraudulent practices.
iii. We declare that there is no conflict of interest in the services that we shall be providing
under the terms and conditions of this RFP.
iv. We hereby declare that all the information and statements made in this proposal are
true and accept that any misrepresentation contained in it may lead to our
disqualification.
v. We understand you are not bound to shortlist/accept any or all the proposals you
receive.
vi. We hereby declare that we qualify and fulfil all the eligibility criteria mentioned in the
RFP.
vii. We submit the bid at our own risk and indemnify MMRDA from any litigations.
We further submit our Company Profile as follows:

Company Profile:

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Sr.
Information of The Bidder Details
No.
(1) Name of Bidding firm:

(2) Address and contact details of Bidding firm:

Firm Incorporation and Registration Number and
(3) Year of Incorporation / Registration
(Certificate Enclosed)
(4) No. of Years in Business

(5) No. of Years of Relevant Experience

(6) Web Site Address

(7) Area of Business/Services of the Firm/Company

(8) Status of Company (Public Ltd., Pvt. Ltd., etc.)

Company’s Service Tax Registration No.

(9)
(Certificate Enclosed)
(10) Company’s Permanent Account Number (PAN)
(Certificate Enclosed)
Company’s Tax Deduction and Collection Account
(11) Number (TAN)
(Certificate Enclosed)
Company’s Goods & Services Tax Number
(12) (GSTIN)
(Certificate Enclosed)
Name, Designation and Address of the contact
(13) person to whom all references shall be made
regarding this RFP:
(14) Telephone number of contact person:

(15) Mobile number of contact person:

(16) Fax number of contact person:

(17) E-mail address of contact person:

We hereby declare that our proposal submitted in response to the RFP is made in good
faith, and the information contained is true and correct to the best of our knowledge and
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belief.
Sincerely,
[Bidder Authorized Signature]
Name
Title Signature Date and Stamp of the Signatory

ATTACHMENTS (Form – F2 to F21)

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Appendix F-2: Form of Declaration for Non-Engagement of Any Agent,

Middleman or Intermediary

To, Date:-
The Metropolitan Commissioner
Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for
Monitoring Infrastructure Projects using IDDP for MMRDA

Ref:

Dear Sir,

We hereby jointly and severally declare that the submission of this Bid confirms that no
agent, middleman or any intermediary has been, or will be engaged to provide any
services, or any other item or work related to the award and performance of this
Contract. We further confirm and declare that no Bidder commission or any payment
which may be construed as an Bidder commission has been, or will be paid and that the
Bid price does not include any such amount. We acknowledge the right of the MMRDA,
if he finds to the contrary, to declare our Bid to be non-compliant and if the Contract has
been awarded to declare the Contract NULL and VOID.

Note :-

1. The Undertaking shall be signed by authorized signatory of the tenderer

Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant

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Appendix F-3: Format for sending Pre-Bid queries

Ref: RFP Notification number

(The queries should be sent in PDF and excel.)

To, Date:-
The Metropolitan Commissioner
Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for
Monitoring Infrastructure Projects using IDDP for MMRDA

Ref:

Dear Sir,

Please find below the Pre-Bid Queries in response to the RFP______________.

Bidder’s Request for Clarification

Name and complete
Telephone, Fax and E-mail of the organization.
official address of
Tel:
Organization submitting
Fax:
query / request for
Email:
clarification
Sr. Clause Page Content of RFP Change Requested/ Clarification
No. No. No. Requiring Clarification required
1.
2.

Signature:

Name of the Authorized signatory:

Company seal:
Date and Stamped

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Appendix F-4: Statement of Non-Blacklisting & Debarment

To, Date:-
The Metropolitan Commissioner
Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for
Monitoring Infrastructure Projects using IDDP for MMRDA

Ref:

Dear Sir,

We …………………….. (Name of the applicant) hereby confirm that my/our firm has not
been declared as debarred or ineligible by MMRDA or any other organization in India.

We also confirm that we have not been blacklisted by MMRDA or any other organization in
India.

Thanking you,

Yours faithfully,

Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant

Note :-

1. The Undertaking shall be signed by authorized signatory of the tenderer.

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Appendix F-5: Statement of No Deviations

STATEMENT OF NO DEVIATIONS FROM THE BID DATA SHEET AND BIDDING FORM

To, Date :-
The Metropolitan Commissioner
Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for
Monitoring Infrastructure Projects using IDDP for MMRDA

Ref:

Dear Sir,
This is to certify that, the specifications of Software which I/ We have mentioned in the
Technical bid, and which I/ We shall supply if I/ We am/ are awarded with the work, are in
conformity with the minimum specifications of the bidding document and that there are no
deviations of any kind from the requirement specifications.
Also, I/ we have thoroughly read the RFP and by signing this certificate, we hereby submit
our token of unconditional acceptance to all the terms & conditions of the bidding document
without any deviations.
I/ We also certify that the price I/ we have quoted is inclusive of all the cost factors involved
in the end-to-end implementation and execution of the project, to meet the desired
Standards set out in the bidding Document.

Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant

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Appendix F-6: Form of Certificate Confirming Receipt of All Bid

Addenda/Corrigendum

To, Date: -

The Metropolitan Commissioner

Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for Monitoring
Infrastructure Projects using IDDP for MMRDA

Ref:

Dear Sir,

This is to certify that we, M/s. (Name of the Company) have received all Bid Addenda to
Bid as listed below:

1. Addendum No. …………

2. …………………………..
3. …………………………..
4. ……………………………

Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant

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Appendix F-7 Form of Certificate Confirming Submission of All Documents of

Financial Package in the Technical Bid with Prices Left Blank

To, Date: -

The Metropolitan Commissioner

Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for Monitoring
Infrastructure Projects using IDDP for MMRDA

Ref:

Dear Sir,

1. This is to certify that the copy of all the documents of Financial Bid, submitted with the
Technical Package, is a True Copy of the Financial Bid with prices left blank.
2. It is further certified that there are no additional comments, remarks, deviations, terms
and conditions in our Financial Bid and even if it is there, it shall be treated as NULL
and VOID and stand unconditionally withdrawn without any financial implications.

Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant

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Appendix F-8 Form of Certificate Confirming Careful Examination of All the

Contents of Bid Documents and Signing of All Pages of Bidder’s Proposal

To, Date: -

The Metropolitan Commissioner

Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for Monitoring
Infrastructure Projects using IDDP for MMRDA
Ref:

Dear Sir,

This is to certify that we, M/S [*Name of the Applicant] have carefully examined all the
contents of the Bid Documents including Bid Addenda (if any) and all the pages of our
proposal have been signed and stamped.

Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant

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Appendix F-9: Format Pending Litigation & Arbitration

(Each Bidder must fill out this form if so required to describe any pending litigation or
arbitration formally commenced against it.)

To, Date: -

The Metropolitan Commissioner

Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for Monitoring
Infrastructure Projects using IDDP for MMRDA of MMRDA

Ref:

Dear Sir,

This is to certify that M/s______________ have

Choose one of the following:

❑ No pending litigation and arbitration.

❑ Following list of all pending litigations and arbitrations against
M/s______________ (Mention name of Bidder)
Value of Pending
Value of Pending Claim Claim as a
Year Matter in Dispute
in INR Equivalent Percentage of net
worth

Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant

Note :-
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1. The Undertaking shall be signed by authorized signatory of the tenderer.

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Appendix F-10: Format for Scope of Work Compliance Undertaking

To, Date: -

The Metropolitan Commissioner

Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Subject: Request for Proposal (RFP) for Selection of System Integrator (SI) for Monitoring
Infrastructure Projects using IDDP for MMRDA

Ref:

Dear Sir,

We hereby confirm that our offer is fully complaint:

1. With the scope of work detailed in Bid Specifications.

2. With the specification mentioned in the Bid document

Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant

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Appendix F-11: Format for Power of Attorney for Signing the Bid

Know all men by these presents, we -----------------------------(name and address of the

registered office of the Sole Bidder/Lead Bidder) do hereby constitute, appoint and authorize
Mr. / Ms.

resident of ----------------------------- _(name and address of residence) who is presently

employed with us and holding the position of ----------------------------- as our attorney, to do in
our name and on our behalf, all such acts, deeds and things necessary for the Selection of
System Integrator (SI) for Monitoring Infrastructure Projects using IDDP for MMRDA (the
“Project”)., including signing and submission of all documents and providing information /
responses to the Mumbai Metropolitan Region Development Authority(MMRDA), India,
representing us in all matters in connection with our Application for the Selection of System
Integrator (SI) for Monitoring Infrastructure Projects using IDDP for MMRDA.

We hereby agree to ratify all acts, deeds and things lawfully done by our said attorney
pursuant to this Power of Attorney and that all acts, deeds and things done by our aforesaid
attorney shall and shall always be deemed to have been done by us.

For
(Signature)
(Name, Title and Address)

Accept
………………….(Signature)

(Name, Title and Address of the Attorney)

Notes:

I. To be executed by the Bidder.

II. The mode of execution of Power of Attorney should be in accordance with the
procedure, if any, laid down by the applicable law and the charter documents of the
executant(s) and when it is so required the same should be under common seal
affixed in accordance with the required procedure.

III. Also, wherever required, the executants (s) should submit for verification the extract
of the charter documents and documents such as a resolution / Power of attorney in
favour of the Person executing this Power of Attorney for the delegation of power
hereunder on behalf of the executants (s).

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Appendix F-12: Compliance to PQ Criteria

A ELIGIBILITY CRITERIA
S. Basic Documents Compliance
Specific Requirement
No Requirement Required (Yes/No)
Certificate of
Incorporation/
Registration under
Registered under
Companies Act
Companies Act,
1956 or 2013 or as
1956/2013, a limited
amended from time
company, a private
to time.
limited company or a
partnership firm
Partnership Firm
registered under LLP
registered under
Act, 2008 or a Public
1 Legal Entity Partnership Act or
Service Unit.
Proprietorship Firm
or LLP Act
Registered with the Tax
Authorities
PAN Card, GST
Registration
Shall have been in
Certificate
existence for the past
15 years.
Memorandum and
Articles of
Association
Statutory auditor /
The Bidder shall have a Chartered
positive Net Worth (the Accountant’s
“Financial Capacity”) in certificate of Bidder
2 Net Worth
the last 3 (three) specifying the Net
financial years 2020- Worth for the
21, 2021-22, 2022-23 specified period

Audited Financial
Statement for
Average Annual Financial years
Turnover of bidder 2021-22, 2022-23,
should be INR 70 2023-24.
Crores (Rupees
3 Turnover Seventy Crore only) for Statutory auditor’s /
the last 3 (three) Chartered
financial years 2020- Accountant’s
21, 2021-22, 2022-23 certificate of the
from IT/ITES. Bidder clearly
specifying the
Annual Turnover

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A ELIGIBILITY CRITERIA
S. Basic Documents Compliance
Specific Requirement
No Requirement Required (Yes/No)
for the specified
years.
The Bidder should have
experience of
completed or
substantially completed
a project that includes
IT application /
Enterprise GIS /
Work Order and
DPMS and Project /
Client Experience
Program Management
Certificate/ Go-live
in the last 7 years
Certificate /Other
implemented in any
Supporting
Central & State Govt. /
documents to
Semi-Govt. / Urban
justify completion
Technical Development agencies
of at least 80%
4 Capability (IT / PSU organization as
overall project cost
/ITES) on date of submission
shall be submitted
of bid.
by the Bidder.
One project of IT
Application with a
Note: Unpaid pilot
project value of 50
or Proof of Concept
crores, OR
will not be
acceptable.
At least two projects of
IT Application with
value of 42 crores, OR

At least three projects

of IT Application with
value of 35 crores.
The Bidder shall have Work Order and
experience of 5D BIM Client Experience
Implementation of Certificate/ Go-live
value 15 crores for an Certificate /Other
infrastructure Supporting
Development Sector documents to
Technical
including Rail & justify completion
5 Capability
Metro/Road/ Water/ of at least 80%
(BIM)
City Development/ overall project cost
Utilities project for any shall be submitted
Central & state Govt./ by the Bidder.
Semi Govt./ PSUs in
India or Globally in last Note: Unpaid pilot
7 years as on Bid or Proof of Concept
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A ELIGIBILITY CRITERIA
S. Basic Documents Compliance
Specific Requirement
No Requirement Required (Yes/No)
submission date. will not be
acceptable.
The Bidder should have Work Order and
experience of designing Client Experience
/ developing / Certificate/ Go-live
integrating / Certificate /Other
maintaining COTS Supporting
based Enterprise GIS documents to
Solution/ WebGIS justify completion
Solution/ GIS Web of at least 80%
GIS
6 Portal with minimum overall project cost
Experience
value of INR 10 Crores shall be submitted
in the last 7 years in by the Bidder.
any Central & State
Note: Unpaid pilot
Govt. / Semi-Govt. /
or Proof of Concept
Urban Development
will not be
agencies / PSU
acceptable.
organization as on date
of submission of bid.
The Bidder should have Work Order and
experience of at least 1 Client Experience
(one) project of Certificate/ Go-live
minimum value 10 Certificate /Other
Crores with data Supporting
acquisition using Drone documents to
/ LiDAR system along justify completion
Data
with associated data of at least 80%
7 Acquisition
processing in the last 7 overall project cost
Experience
years in any Central & shall be submitted
State Govt. / Semi- by the Bidder.
Govt. / Urban
Note: Unpaid pilot
Development agencies
or Proof of Concept
/ PSU organization as
will not be
on date of submission
acceptable.
of bid.
Work Order and
The Bidder should
Client Experience
have experience of
Certificate/ Go-live
implementing a single
Certificate /Other
Integration project having
8 Supporting
Experience integration of
documents to
Engineering data with
justify completion
at least 3 (three) of the
of at least 80%
following applications:
overall project cost

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A ELIGIBILITY CRITERIA
S. Basic Documents Compliance
Specific Requirement
No Requirement Required (Yes/No)
a) BIM shall be submitted
Implementation by the Bidder.
Note: Unpaid pilot
b) Business Analytics
or Proof of Concept
c) GIS Systems will not be
acceptable.
d) ERP
In the last 7 Years in for
any Central & State
Govt./ Semi Govt./ PSU
organization as on date
of submission of bid.
Copy of the Valid
The Bidder shall have Certificate(s)
an active CMMI- Level signed and
9 Certification 5 or its higher version stamped by the
certification, as on date Authorized
of submission of Bid. Signatory of the
Bidder.
The Bidder shall not be
debarred/ Blacklisted A Self Certified
by any Government letter that the
body/ PSU in India or in bidder (or any of its
10 Debarment
their respective country successor) is not in
of origin/incorporation the active debarred
as on date of list.
submission of the Bid.
Self-Certification by
The bidder must have
the authorized
at least 100 full time
Manpower signatory with clear
11 technical resources on
Strength declaration of staff
its full-time payroll in
–year wise, level /
the domain of IT
designation wise.
Copy of original
(signed)
The Bidder shall submit
MAF Manufacturer’s
12 MAF from respective
Compliance Authorization
OEMs.
Forms (MAF) for all
OEMs
The bidder must Self-Certification by
comply with all the the authorized
OEM checklist items signatory
13
Compliance mentioned under confirming delivery
‘Annexure F-15: OEM compliance and
Mandatory Compliance any relevant
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A ELIGIBILITY CRITERIA
S. Basic Documents Compliance
Specific Requirement
No Requirement Required (Yes/No)
Criteria’ for all the documents as
deliverables and prescribed in
functionalities Annexure F-15.
mentioned.

Note:
A “NO” answer to any of the above questions will disqualify the Applicant.

Yours faithfully,
…………………………. (Signature)
Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant.

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Appendix F-13: Compliance to OEM Qualification Criteria

I. OEM Criteria: CDE

Sr.
Requirement Criteria Documentary Proof Yes/No
No.
Proposed OEM should
Presence in
1 have office presence in OEM self-certification
India
India.
The proposed products
should have at least one
Copy of Work Orders
Product implementation in
2 / Go-live certificates
Implementation Government / Public
issued by Clients
Sector Agency in India or
abroad
The proposed products
Experience in Copy of Work Orders
should have at least one
3 infrastructure / Go-live certificates
implementation in
sector issued by Clients
Infrastructure sector
OEM should have Self-declaration from
sufficient R&D capacities the OEM on
Research & to support any additional company letterhead
4
Development requirements that may specifying the
arise in the course of substantial
system Deployment compliance
The proposed COTS
OEM should offer 24X7,
OEM self-certification
SLA based support for
Commitment to indicating the
5 priority messages. The
Support commitment to
proposed COTS OEM
Support.
should have support
centres in India.
The Cloud-based COTS
OEM self-certification
product should have data
with MEITY
hosted and processed in
Cloud certificate of the data
a MEITY empanelled
6 Infrastructure centre the data is
Indian Data Centre with
setup in India proposed to be
geo-fencing of Information
hosted for the
within Indian geographical
engagement.
boundaries
The Cloud-based solution
of the product should OEM self-certification
ISO-19650
7 have ISO 19650 with the ISO 19650
certification
certification for BIM/CAD certificate.
software.
The cloud-based solution OEM self-certification
8 Authentication should have capabilities on company
of 2 Factor Authentication, letterhead indicating
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Sr.
Requirement Criteria Documentary Proof Yes/No
No.
login verification through the commitment to
Indian digital signatures comply.
i.e. DSC and Aadhar
based authentication to
prevent misuse of critical
project information
The product should have OEM self-certification
an option to procure on company
Perpetual
9 perpetual licenses with letterhead indicating
licenses
option of Annual the commitment to
Maintenance Contract comply.
The Cloud based product
should have open APIs
OEM self-certification
available or developed on
on company
request, for integration
10 API Availability letterhead indicating
with legacy systems like
the commitment to
ERP, Facility
comply.
Management or Vendor
Management Systems

II. OEM Criteria: 5D BIM

Documentary
Sr. Evidence to be
Requirement OEM Criteria Required Yes/No
No. enclosed in
support
1 5D BIM feature The proposed Commercial Self declaration
Off The Shelf supported by
(COTS) 5D BIM products Certificates
(i.e. each of the from Client(s)
COTS software proposed as of the OEM
part of proposed
BIM solution) have at least 5
implementations in
infrastructure projects
including Metros/ Railways/
Residential/
Commercial/ institutional
building project etc
2 Presence in Proposed OEM should have OEM self-
India office presence in India. certification
3 Product The proposed products Copy of Work
Implementation should have at least one Orders / Go-live
implementation in certificates
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Documentary
Sr. Evidence to be
Requirement OEM Criteria Required Yes/No
No. enclosed in
support
Government / Public Sector issued by
Agency in India or abroad Clients

4 Experience in The proposed products Copy of Work

infrastructure should have at least one Orders / Go-live
sector implementation in certificates
Infrastructure sector issued by
Clients
5 Commitment to The proposed COTS OEM OEM self-
Support should offer 24X7, SLA certification
based support for priority indicating the
messages. The proposed commitment to
COTS OEM should have Support.
support centres in India.

III. OEM Criteria for Geographical Information System (GIS)

Documentary
Sr. Requirement OEM Criteria Required Evidence to Yes /
No. be enclosed No
in support
1 Presence in Proposed OEM should have office Copy of GST
India presence in India, with Support Certificate
office in Mumbai - Metropolitan
2 Experience Region.
The Manufacturer of the offered GIS Experience
Software shall have experience of certificate or
manufacturing GIS CoTS for at least PO or Client or
Ten (10) years in India at the time of User
bid invitation. Certificates
3 Information The OEM should have certified for ISO 9001 and
Security & Information Security Management ISO 27001
Quality System in accordance with ISO/IEC certificates and
Management 27001:2013 & Quality Management CMMI Level 3
Certifications & System in accordance with ISO or above
Maturity level 9001:2015 for providing technical
support, training and delivery,
consulting, data and apps
development services for GIS. The
OEM should be minimum CMMI

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Documentary
Sr. Requirement OEM Criteria Required
Evidence to Yes /
No. be enclosed No
in support
4 Product Proposed GIS COTS product should OEM should
Implementations have an install base of at least 15 submit
enterprise-wide installation in India supporting
for Central/State/PSU’s. work orders /
purchase
orders and
installation
5 Turnover The manufacturer of GIS CoTS certificates.
CA audited
Software shall have a minimum Balance sheet
cumulative turnover of above INR 80 and P&L
Crore (Eighty crore) for last three (3) statement for
consecutive years as per audited last three
balance sheet and P&L statement. financial year
6 Experience in The OEM software must have been OEM should
Urban sector used in for at least two large submit
National Level Urban Projects. supporting
work orders /
purchase
7 Ready to Proposed Enterprise Server COTS orders.
OEM should
Deploy product should have installed submit
enterprise wide on both Windows supporting
and Linux OS technology each in work orders /
India. purchase
orders and
installation
8 Commitment to The GIS OEM should have at least certificates.
Declaration
Support 20 certified technical support staff from the
for the proposed product. The GIS authorized
OEM should have a dedicated signatory (HR
managed support team and at least head) on
3 Managed support experience. OEM’s Letter
9 Perpetual The product should have an option Head & Copy
OEM self-
licenses to procure perpetual licenses with certification on
option of Annual Maintenance company
Contract letterhead
indicating the
commitment to
comply.

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Documentary
Sr. Requirement OEM Criteria Required Evidence to Yes /
No. be enclosed No
in support
10 Training Centre
The GIS OEM should have readily Declaration
available virtual training facility with from the
provision to provide training on cloud authorized
based infrastructure. signatory on
OEM’s Letter
Head.

Note:
A “NO” answer to any of the above criteria will disqualify the Applicant.

Yours faithfully,
…………………………. (Signature)
Name of signatory: ………………………………
Capacity of signatory: ……………………………
Name and address of applicant

Note: The OEM and the SI need to be two different entity.

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Appendix F-14: Certificate for Annual Turnover

TURNOVER

(To be submitted duly signed by Statutory Auditor / Chartered Accountant of the Bidder on
its letter head;

S. No Years Turnover from IT services in INR (Indian Rupees)

(1) (2) (3)

1 2022-23
2 2021-22
3 2020-21

Average Annual Turnover (A+B+C)/3

*Audited & Certified by Statutory Auditor, Balance Sheet and Profit & Loss account
statement of the Bidder for each of the last 3 audited financial years (Financial years
2020-21, 2021-22, 2022-23) as above shall be submitted as supporting evidence. The
appointment letter of Statutory Auditor by the Bidder shall be enclosed.

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Appendix F-15: Certificate for Net Worth

NET WORTH

(To be submitted duly signed by Statutory Auditor/ Chartered Accountant of the Bidder on
its letter head;)

S. No Years Net worth in INR (Indian Rupees)

(1) (2) (3)

1 2022-23
2 2021-22
3 2020-21

*Audited & Certified by Statutory Auditor, Balance Sheet and Profit & Loss account
statement of the Bidder for each of the last 3 audited financial years (Financial years
2020-21, 2021-22 & 2022-23 as above shall be submitted as supporting evidence. The
appointment letter of Statutory Auditor by the Bidder shall be enclosed.

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Appendix F-16: Summary of Work Experience

Bidders Name: ___________________________ Date __ __ 2024

Project Cost
shall be
derived as
per the
formula
defined for
Project Cost the
Project Project Contact
End Date / Project at the time of calculation of
Sr.No. Name & Start Date Cost Details of the
status Description project the Project
Client (INR) Client
completion Cost as on 28
days before
the last date
of bid
submission.
Refer note
below table
1
2
3
Additional rows may be added

Note: The Bidder should have experience of completed or substantially completed IT application
Project over the last 7 years implemented in any Central & State Govt. / Semi-Govt. / Urban
Development agencies / PSU organization in India or Globally.

Thanking you,
Yours faithfully,
________________________________

Signature of Authorized Signatory (with official seal)

Date:
Name:
Designation:
Address:
Telephone & Fax:
E-mail address:

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Appendix F-17: Work Experience- Individual Projects

Bidder’s Name: Date 2024

Details of works executed by tenderer/s to be considered for qualification of work
experience criteria
Item Information
Project Name:
Award Date & Completion
Date
Employer’s Name
Employer’s Address:
Telephone / Fax number: E
Mail:

Role in Contract
(Individual/JV-JVA
member)
Cost of Project
(In INR)
Cost of Consultancy
(In INR)
If JV/ Consortium member
specify percentage
participation in contract &
amount

Brief Description of Project

Name of signatory: ………………………………

Capacity of signatory: ……………………………
Name and address of applicant

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Appendix F-18: Manufacture Authorization Form (MAF)

Photo

Date: _____________ [insert date (as day, month, and year) of

bid submission] _______________

ICB No.: _____________ . [insert number of bidding process] __________________

To
[insert complete name of the employer] __________

WHEREAS

We __________ [insert complete name of the manufacturer or manufacturer’s authorized

agent] _____________ who are official Manufacturers or agent authorized by the
Manufacturer of ___________ [insert type of goods manufactured_________ .having
factories at ____________ [insert full address of manufacturer’s factories] _________ .,
do hereby authorize ___________ [insert complete name of the Bidder___________to
submit a Bid the purpose of which is to provide the following goods, manufactured by us
_____________ [insert name and/or brief description of the goods] _____________, and
to subsequently negotiate and sign the Contract.

Signed:___________ [insert signature(s) of authorized representative(s) of the

manufacturer] _________

Name:__________ [insert complete name(s) of authorized representative(s) of the

manufacturer] ____________

Title: __________ [insert title] ___________

Duly authorized to sign this Authorization on behalf of ________ [insert complete name
of the manufacturer]

Dated day of _______ insert date of Signing

Note: The date on MAF should be after the date of RFP publication.

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Appendix F-19: Bank Guarantee for EMD

B.G. No.----- Dated: ------

1. In consideration of you, ………. (hereinafter referred to as the “Authority”, which

expression shall unless it be repugnant to the subject or context thereof include its,
successors and assigns) having agreed to receive the BID of …………………… and
having its registered office at ……………………… (hereinafter referred to as the “Bidder”
which expression shall unless it be repugnant to the subject or context thereof include
its/their executors, administrators, successors and assigns), for the Selection of System
Integrator (SI) for Monitoring Infrastructure Projects using IDDP for MMRDA in the state
of Maharashtra (hereinafter referred

to as “the Project”) pursuant to the RFP Document dated …………… issued in respect of
the Project and other related documents including without limitation the draft contract
Agreement (hereinafter collectively referred to as “Bidding Documents”), we (Name of the
Bank) having our registered office at ………………… and one of its branches at
…………………….. (hereinafter referred to as the “Bank”), at the request of the Bidder,
do hereby in terms of the RFP Document, irrevocably, unconditionally and without
reservation guarantee the due and faithful fulfillment and compliance of the terms and
conditions of the Bidding Documents (including the RFP Document) by the said Bidder
and unconditionally and irrevocably undertake to pay forthwith to the Authority an amount
of Rs. *** ** (Rupees *** ** only) (hereinafter referred to as the “Guarantee”) as our primary
obligation without any demur, reservation, recourse, contest or protest and without
reference to the Bidder if the Bidder shall fail to fulfill or comply with all or any of the terms
and conditions contained in the said Bidding Documents.

2. Any such written demand made by the Authority stating that the Bidder is in default of the
due and faithful fulfillment and compliance with the terms and conditions contained in the
Bidding Documents shall be final, conclusive and binding on the Bank.

3. We, the Bank, do hereby unconditionally undertake to pay the amounts due and payable
under this Guarantee without any demur, reservation, recourse, contest or protest and
without any reference to the Bidder or any other person and irrespective of whether the
claim of the Authority is disputed by the Bidder or not, merely on the first demand from
the Authority stating that the amount claimed is due to the Authority by reason of failure
of the Bidder to fulfill and comply with the terms and conditions contained in the Bidding
Documents including failure of the said Bidder to keep its BID open during the BID validity
period as set forth in the said Bidding Documents for any reason whatsoever. Any such
demand made on the Bank shall be conclusive as regards amount due and payable by
the Bank under this Guarantee. However, our liability under this Guarantee shall be
restricted to an amount not exceeding Rs. *****(Rupees *** ** only)

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4. This Guarantee shall be irrevocable and remain in full force for a period of 180 (one
hundred and eighty) days from the BID Due Date inclusive of a claim period of 60 (sixty)
days or for such extended period as may be mutually agreed between the Authority and
the Bidder, and agreed to by the Bank, and shall continue to be enforceable till all amounts
under this Guarantee have been paid.

5. We, the Bank, further agree that the Authority shall be the sole judge to decide as to
whether the Bidder is in default of due and faithful fulfillment and compliance with the
terms and conditions contained in the Bidding Documents including, inter alia, the failure
of the Bidder to keep its BID open during the BID validity period set forth in the said
Bidding Documents, and the decision of the Authority that the Bidder is in default as
aforesaid shall be final and binding on us, notwithstanding any differences between the
Authority and the Bidder or any dispute pending before any Court, Tribunal, Arbitrator or
any other Authority.

6. The Guarantee shall not be affected by any change in the constitution or winding up of
the Bidder or the Bank or any absorption, merger or amalgamation of the Bidder or the
Bank with any other person.

7. In order to give full effect to this Guarantee, the Authority shall be entitled to treat the Bank
as the principal debtor. The Authority shall have the fullest liberty without affecting in any
way the liability of the Bank under this Guarantee from time to time to vary any of the
terms and conditions contained in the said Bidding Documents or to extend time for
submission of the BIDs or the BID validity period or the period for conveying acceptance
of Letter of Award by the Bidder or the period for fulfillment and compliance with all or any
of the terms and conditions contained in the said Bidding Documents by the said Bidder
or to postpone for any time and from time to time any of the powers exercisable by it
against the said Bidder and either to enforce or forbear from enforcing any of the terms
and conditions contained in the said Bidding Documents or the securities available to the
Authority, and the Bank shall not be released from its liability under these presents by any
exercise by the Authority of the liberty with reference to the matters aforesaid or by reason
of time being given to the said Bidder or any other forbearance, act or omission on the
part of the Authority or any indulgence by the Authority to the said Bidder or by any change
in the constitution of the Authority or its absorption, merger or amalgamation with any
other person or any other matter or thing whatsoever which under the law relating to
sureties would but for this provision have the effect of releasing the Bank from its such
liability.

8. Any notice by way of request, demand or otherwise hereunder shall be sufficiently given
or made if addressed to the Bank and sent by courier or by registered mail to the Bank at
the address set forth herein.

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9. We undertake to make the payment on receipt of your notice of claim on us addressed to

[name of Bank along with branch address] and delivered at our above branch which shall
be deemed to have been duly authorized to receive the said notice of claim.

10. It shall not be necessary for the Authority to proceed against the said Bidder before
proceeding against the Bank and the guarantee herein contained shall be enforceable
against the Bank, notwithstanding any other security which the Authority may have
obtained from the said Bidder or any other person and which shall, at the time when
proceedings are taken against the Bank hereunder, be outstanding or unrealized.

11. We, the Bank, further undertake not to revoke this Guarantee during its currency except
with the previous express consent of the Authority in writing.

12. The Bank declares that it has power to issue this Guarantee and discharge the obligations
contemplated herein, the undersigned is duly authorized and has full power to execute
this Guarantee for and on behalf of the Bank.

13. For the avoidance of doubt, the Bank’s liability under this Guarantee shall be restricted to
Rs. *** crore (Rupees *** ** crore only). The Bank shall be liable to pay the said amount
or any part thereof only if the Authority serves a written claim on the Bank in accordance
with paragraph 9 hereof, on or before [*** (indicate date falling 180 days after the BID Due
Date)].

14. This guarantee shall also be operatable at our……………….. Branch at Mumbai, from
whom, confirmation regarding the issue of this guarantee or extension / renewal thereof
shall be made available on demand. In the contingency of this guarantee being invoked
and payment thereunder claimed, the said branch shall accept such invocation letter and
make payment of amounts so demanded under the said invocation.

Signed and delivered by ………………………. Bank

By the hand of Mr./Ms. …………………….., its ………………….. and authorized official.

(Signature of the
Authorized Signatory)
(Official-Seal)

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Appendix F-20: Format for Performance Security

To,
The Metropolitan Commissioner
Mumbai Metropolitan Region Development Authority (MMRDA), Bandra (East), Mumbai
400-051
WHEREAS:

________________ name and address of Applicant] (hereinafter called “the Applicant”) and
In Charge Information Technology Cell, MMRDA, Bandra Kurla Complex, Bandra (E),
Mumbai, Maharashtra (the “Authority” ) have entered into an agreement (the “Agreement”)
for Selection of System Integrator (SI) for Monitoring Infrastructure Projects using IDDP for
MMRDA in the state of Maharashtra, subject to and in accordance with the provisions of the
Agreement. (A) The Agreement requires the Applicant to furnish a Performance Security for
due and faithful performance of its obligations, under and in accordance with the Agreement,
during the {Implementation Period/ Defects Liability Period and Maintenance Period} (as
defined in the Agreement) in a sum of Rs ***** Cr.

(B) We, ……………..Through our branch at …………………………. (The “Bank”) have

agreed to furnish this bank guarantee (hereinafter called the “Guarantee”) by way of
Performance Security. NOW, THEREFORE, the Bank hereby, unconditionally and
irrevocably, guarantees and affirms as follows:

1. The Bank hereby unconditionally and irrevocably guarantees the due and faithful
performance of the Applicant obligations during the {Implementation period /Defects Liability
Period and maintenance period} under and in accordance with the Agreement, and agrees
and undertakes to pay to the Authority, upon its mere first written demand, and without any
demur, reservation, recourse, contest or protest, and without any reference to the Applicant,
such sum or sums up to an aggregate sum of the Guarantee Amount as the Authority shall
claim, without the Authority being required to prove or to show grounds or reasons for its
demand and/or for the sum specified therein.

2. A letter from the Authority, under the hand of an officer not below the rank of General
Manager in the MMRDA that the Applicant has committed default in the due and faithful
performance of all or any of its obligations under and in accordance with the Agreement shall
be conclusive, final and binding on the Bank. The Bank further agrees that the Authority shall
be the sole judge as to whether the Applicant is in default in due and faithful performance of
its obligations during and under the Agreement and its decision that the Applicant is in default
shall be final and binding on the Bank, notwithstanding any difference between the Authority
and the Applicant, or any dispute between them pending before any court, tribunal, arbitrators

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or any other Authority or body, or by the discharge of the Applicant for any reason
whatsoever.

3. In order to give effect to this Guarantee, the Authority shall be entitled to act as if the Bank
were the principal debtor and any change in the constitution of the Applicant and/or the Bank,
whether by their absorption with any other body or corporation or otherwise, shall not in any
way or manner affect the liability or obligation of the Bank under this Guarantee.

4. It shall not be necessary, and the Bank hereby waives any necessity, for the Authority
to proceed against the Applicant before presenting to the Bank its demand under this
Guarantee.

5. The Authority shall have the liberty, without affecting in any manner the liability of the Bank
under this Guarantee, to vary at any time, the terms and conditions of the Agreement or to
extend the time or period for the compliance with, fulfillment and/or performance of all or any
of the obligations of the Applicant contained in the Agreement or to postpone for any time,
and from time to time, any of the rights and powers exercisable by the Authority against the
Applicant, and either to enforce or forbear from enforcing any of the terms and conditions
contained in the Agreement and/or the securities available to the Authority, and the Bank
shall not be released from its liability and obligation under these presents by any exercise by
the Authority of the liberty with reference to the matters aforesaid or by reason of time being
given to the Applicant or any other forbearance, indulgence, act or omission on the part of
the Authority or of any other matter or thing whatsoever which under any law relating to
sureties and guarantors would but for this provision have the effect of releasing the Bank
from its liability and obligation under this Guarantee and the Bank hereby waives all of its
rights under any such law.

6. This Guarantee is in addition to and not in substitution of any other guarantee or security
now or which may hereafter be held by the Authority in respect of or relating to the Agreement
or for the fulfillment, compliance and/or performance of all or any of the obligations of the
Applicant under the Agreement.

7. Notwithstanding anything contained hereinbefore, the liability of the Bank under this
Guarantee is restricted to the guaranteed amount and this Guarantee will remain in force for
the period specified in paragraph 8 below and unless a demand or claim in writing is made
by the Authority on the Bank under this Guarantee all rights of the Authority under this
Guarantee shall be forfeited and the Bank shall be relieved from its liabilities hereunder.

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8. The Guarantee shall cease to be in force and effect on ****$ unless a demand or claim
under this Guarantee is made in writing before expiry of the Guarantee, the Bank shall be
discharged from its liabilities hereunder.

9. The Bank undertakes not to revoke this Guarantee during its currency, except with the
previous express consent of the Authority in writing and declares and warrants that it has the
power to issue this Guarantee and the undersigned has full powers to do so on behalf of the
Bank.

10. Any notice by way of request, demand or otherwise hereunder may be sent by post
addressed to the Bank at its above referred branch, which shall be deemed to have been
duly authorized to receive such notice and to effect payment thereof forthwith, and if sent by
post it shall be deemed to have been given at the time when it ought to have been delivered
in due course of post and in proving such notice, when given by post, it shall be sufficient to
prove that the envelope containing the notice was posted and a certificate signed by an officer
of the Authority that the envelope was so posted shall be conclusive.
11. This Guarantee shall come into force with immediate effect and shall remain in force and
effect for up to the date specified in paragraph 8 above or unit it is released earlier by the
Authority pursuant to the provisions of the Agreement. Signed and sealed this ……….. day
of ………. 20…….. at ……… SIGNED, SEALED AND DELIVERED For and on
behalf of the Bank by: (Signature) (Name) (Designation) (Code Number) (Address)
NOTES:
1. The bank guarantee should contain the name, designation and code number of the
officer(s) signing the guarantee.
2. The address, telephone number and other details of the head office of the Bank as well as
of issuing branch should be mentioned on the covering letter of issuing branch

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Appendix F-21: Format of Declaration for Bidders for Works under Rule 144
(xi) in the General Financial Rules (GFRs), 2017.

(To be submitted on the Letterhead of the Bidder)

Date: dd/mm/yyyy

To,
The Metropolitan Commissioner,
Mumbai Metropolitan Region Development Authority
9th Floor, MMRDA New Building,
Bandra-Kurla Complex
Bandra (East), Mumbai- 400-051

Ref: RFP Reference No.

Subject: RFP for Selection of System Integrator (SI) for Monitoring Infrastructure
Projects using IDDP for MMRDA
Dear Sir,

1. We, M/s _______________ having our registered office at _________________ (referred

to as the “Bidder”) are desirous of participating in the Tender Process in response to your
captioned RFP and in this connection we hereby declare, confirm and agree as under:

a. We, the Bidder have read and understood the contents of the Office Memorandum &
the Order (Public Procurement No.1) both bearing no. F.No.6/18/2019/PPD of 23rd
July 2020 issued by Ministry of Finance, Government of India on insertion of Rule 144
(xi) in the General Financial Rules (GFRs) 2017 and the amendments & clarifications
thereto, regarding restrictions on availing/procurement of goods and services, of any
Bidder from a country which shares a land border with India and / or sub-contracting
to contractors from such countries.
b. In terms of the above and after having gone through the said amendments including
in particular the words defined therein (which shall have the same meaning for the
purpose of this Declaration cum Undertaking), we the Bidder hereby declare and
confirm that:

Tick Authorized
Cases
Mark Signature
Case 1. We, the Bidder are not from such a
country which shares a land border with India, in
terms of the said amendments to GFR, 2017

Case 2. We, the Bidder are from such a country

and has been registered with the Competent

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Tick Authorized
Cases
Mark Signature
Authority i.e. the Registration Committee
constituted by the Department for Promotion of
Industry and Internal Trade, as stated under
Annexure I to the said Office Memorandum /
Order and we submit the proof of registration
herewith.
(*Tick and Sign on the case whichever is applicable)
c. We, the Bidder agree and undertake that if the contract is awarded to us, we shall not
sub-contract or outsource the contract and / or any part thereof unless such
subcontract/ outsourcing is permitted by MMRDA India in writing, in which case we
shall not sub-contract or outsource the work to a contractor from such countries,
unless such contractor is registered with the Competent Authority and proof of same
is obtained.

2. We, the Bidders hereby confirm that we fulfil all the eligibility criteria as per RFP and are
not ineligible from participating in the Tender in view of the above Office Memorandum and
Order. We also agree and accept that if our declaration and confirmation is found to be
false at any point of time including after awarding the contract, MMRDA shall be within its
right to forthwith terminate the contract/ bid without notice to us and initiate such action
including legal action against us. MMRDA shall also be within its right to forfeit the security
deposits provided by us and also recover from us the loss and damages sustained by
MMRDA on account of the above.
3. This declaration cum undertaking is executed by us through our Authorized signatory/ies
after having read and understood the Office Memorandum and Order (Public Procurement
No.1) both bearing F.No.6/18/2019/PPD of 23rd July 2020 of Ministry of Finance,
Department of Expenditure, Public Procurement Division, Government of India including
the words defined in the said order (reproduced hereunder) which shall have the same
meaning for the purpose of this Declaration cum Undertaking.

Definitions

"Bidder" for the purpose of this Order (including the term 'tenderer', 'Bidder' ‘vendor' or
'service provider' in certain contexts) means any person or firm or company, every
artificial juridical person not falling in any of the descriptions of Bidders stated
hereinbefore, including any agency, branch or office controlled by such person,
participating in a procurement process.

"Tender" for the purpose of this Order shall include other forms of procurement, except
where the context requires otherwise.

"Bidder from a country which shares a land border with India" for the purpose of this
Order means:

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a) An entity incorporated, established or registered in such a country; or

b) A subsidiary of an entity incorporated, established or registered in such a
country; or
c) An entity substantially controlled through entities incorporated, established or
registered in such a country; or
d) An entity whose beneficial owner is situated in such a country; or
e) An Indian (or other) agent of such an entity; or
f) A natural person who is a citizen of such a country; or

"Beneficial owner" for the purpose of above shall be as under:

1. In case of a company or Limited Liability Partnership, the beneficial owner is the natural
person(s), who, whether acting alone or together, or through one or more juridical
person(s), has a controlling ownership interest or who exercises control through other
means.

Explanation—

a. "Controlling ownership interest" means ownership of, or entitlement to, more than
twenty-five per cent of shares or capital or profits of the company;

b. "Control" shall include the right to appoint the majority of the directors or to control
the management or policy decisions, including by virtue of their shareholding or
management rights or shareholders agreements or voting agreements;

2. In case of a partnership firm, the beneficial owner is the natural person(s)who, whether
acting alone or together, or through one or more juridical person, has ownership of
entitlement to more than fifteen percent of capital or profits of the partnership;

3. In case of an unincorporated association or body of individuals, the beneficial owner is

the natural person(s), who, whether acting alone or together, or through one or more
juridical person, has ownership of or entitlement to more than fifteen percent of the
property or capital or profits of such association or body of individuals;

4. Where no natural person is identified under (i) or (ii) or (iii) above, the beneficial owner
is the relevant natural person who holds the position of senior managing official;

5. In case of a trust, the identification of beneficial owner(s) shall include identification of

the author of the trust, the trustee, the beneficiaries with fifteen percent or more interest
in the trust and any other natural person exercising ultimate effective control over the
trust through a chain of control or ownership.

"Agent" for the purpose of this Order is a person employed to do any act for another, or to
represent another in dealings with third persons.”

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Thanking you,

Yours faithfully,

________________________________

Signature of Authorized Signatory (with official seal)

Date:
Name:
Designation:
Address:
Telephone & Fax:
E-mail address:

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CHAPTER 23
TECHNICAL QUALIFICATION FORM

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23 CHAPTER 23: TECHNICAL BID – ENVELOPE ‘B’

Technical Bid - Envelope ‘B’

● Appendix TP-1: Covering Letter

● Appendix TP-2: Certificate of Compliance
● Appendix TP-3: Approach & Methodology including solution document
● Appendix TP-4: CV for Key Professionals
● Appendix TP-5: Resource Deployment Schedule
● Appendix TP-6: High Level Work Plan
● Appendix TP-7: Technical Evaluation Compliance Criteria

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Appendix TP-1: Covering Letter

(To be signed by authorized signatory and printed on the letterhead of the bidder. The soft
copy (pdf format) to be uploaded on MahaTender Portal)
{Company Letterhead}
{Date}
To,
The Metropolitan Commissioner,
Mumbai Metropolitan Region Development Authority
9th Floor, MMRDA New Building,
Bandra-Kurla Complex
Bandra (East), Mumbai- 400-051

Ref: RFP Reference No.

Subject: Submission of Technical bid (Envelope-B) in response to the Request for
Proposal for Submission of proposal (eligibility criteria) to Selection of
System Integrator (SI) for Monitoring Infrastructure Projects using IDDP for
MMRDA
Dear Sir,
Having examined the entire RFP, the receipt of which is hereby duly acknowledged, we, the
undersigned, offer to provide the professional services as required and outlined in the RFP
for the aforementioned Project.

We attach hereto our response (Technical Proposal) as required by the RFP, which
constitutes our Technical Proposal.

We confirm that the information contained in this response or any part thereof, including its
exhibits, and other documents and instruments delivered or to be delivered to MMRDA is
true, accurate, verifiable and complete. This Proposal includes all information necessary to
ensure that the statements therein do not in whole or in part mislead MMRDA in its evaluation
and selection process.

We fully understand and agree to comply that on verification, if any of the information
provided here is found to be misleading the evaluation and selection process, we are liable
to be dismissed from the selection process or be terminated during the Contract, if selected
to sign and execute the Contract.
We agree for unconditional acceptance of all the terms and conditions set out in the RFP
document.

We agree that you are not bound to accept any Bid you may receive. We also agree that you
reserve the right in absolute sense to reject all or any of the products/ services specified in
the Bid.

It is hereby confirmed that I/We are entitled to act on behalf of our company/ corporation/
firm/ organization and empowered to sign this document as well as such other documents,
which may be required in this connection.

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Dated this Day of <Month and Year>

(Signature) (In the capacity of) (Name)

Duly authorized to sign the Bid for and on behalf of:

ATTACHMENTS ( Appendix TP-2 to TP-7)

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Appendix TP-2: Certificate of Compliance

This certificate is issued in the full knowledge that the Technical Proposals submitted by us,
are in Clause-by-Clause Compliance with the Employer’s Requirements including Addenda
thereon. We are also including our Clause-by-Clause Compliance Matrix to the Employer’s
Requirements including Addenda thereon.

Yours faithfully,
…………………………. (Signature)
Name of signatory: ………………………………
Capacity of signatory: ……………………………
Name and address of applicant.

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Appendix TP-3: Approach & Methodology including solution document

(Detailed Technical Proposal of the Bidder to be submitted)

1. Understanding of ToR & Scope of Work

2. Information about Organization and Past Experience
3. Key Manpower, Skill sets
4. Preparation of detailed implementation plan
5. Implementation & Integration approach
6. Data Migration approach

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Appendix TP-4: CV for Key Professionals

1. Proposed Position:
2. Name of Firm:
3. Name of Staff:
4. Profession:
5. Date of Birth and Age as on Last date of Bid submission : _
6. Nationality:
7. Educational Qualification:
(Summarize college/university and other specialized education of staff member, giving
names of schools, dates attended, and degrees obtained). [Please furnish proof of
qualification]
8. Languages known:
9. Membership of Engineering Professional Institutions / Societies: (National /
International) :-
10. Publications:
(List of details of major technical reports/papers published in recognized national and
international journals)
11. Employment Record:
(Starting with present position, Year / Date wise list in reversed order, every employment
held. List all positions held by staff member since graduation, giving dates, names of
employing organization, title of positions held and location of assignments. For experience
period of
specific assignment must be clearly mentioned, also give client reference, where
appropriate).
12. Summary of the CV
(Furnish a summary of the above CV. The information in the summary shall be precise
and accurate. The information in the summary will have bearing on the evaluation of the
CV.)
A) Education:
i) Essential Qualification (graduation/ Diploma) and Year:-
ii) Desirable Qualification (Post-graduation/ Doctorate) and Year:-
iii) Any other specific qualification

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B) Experience
i) Total professional experience : Yrs.
ii) Total experience in relevant Field: Yrs.

C) Permanent Employment with the Firm (Yes/No): If yes, how many years:
If no, what is the employment arrangement with the firm?

1) Experience in IT / ITE Infrastructure Projects development and implementation: - No.

of projects and for each Project cost, details such as complexities, special feature, and
role performed etc. as specified in the bid document.
2) Experience in Managed Support Services / O&M Support for IT / ITE Infrastructure
works: - No. of projects and for each Project cost, details such as complexities, special
feature, role performed etc. as specified in the bid document.
3) Experience in similar capacity: - No. of projects and for each Project cost, details such
as complexities, special feature, role performed etc. as specified in the bid document.
(Not providing details required for determination of eligibility may lead to give no points
for the aspect for which details are not provided.)

Certification:
1. I am willing to work on the project and I will be available for entire duration of the
project assignment and I will not engage myself in any other assignment during the
currency of his assignment on the project.
2. I, the undersigned, certify that to the best of my knowledge and belief, this CV / Bio
data correctly describes me, my qualification and my experience.

Name & Signature of the Key Staff / Expert

Place Date

Name & Signature of the Authorized Representative of the

firm
Place Date

Note: Each page of the CV shall be signed in blue ink by both the Staff Member
and the Authorized Representative of the firm. Photocopies will not be
considered for evaluation.

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Appendix TP-5: Resource Deployment Schedule

Detailed Deployment Schedule with Proposed Names to Be Submitted as given

below for Owners Support Office (OSO), 5D BIM and Facility management:

Project Timeline
Deployme
nt
Sr. Positio M M M M M Y2 to Y4
-- M12 Total
No. ns (On-site/ 1 2 3 4 5 (13 to 36 months)
Off-Shore)

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Appendix TP-6: High Level Work Plan (Detailed Work Plan to Be Submitted)

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Appendix TP-7: Compliance to Technical Evaluation Criteria

S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
BIDDER’S EXPERIENCE
1 The Bidder should Marks will be allocated to the Work Order
have experience Bidder as per the below and Client
of completed or criteria: Experience
substantially Certificate/
completed a Go-live
project that Criteria Marks Certificate
includes IT v. One project of IT 5 /Other
application / Application with Supporting
Enterprise GIS / a project value of documents
DPMS and 50 crores, to justify
Project / Program vi. At least two 5 completion
Management with projects of IT of at least
minimum value of Application with 80% overall
INR 35 crores in value of 42 project cost
the last 7 years crores, shall be
implemented in submitted
any Central & vii. At least three 5 by the
State Govt. / projects of IT Bidder.
Semi-Govt. / Application with
Urban value of 35
crores. Note:
Development Unpaid pilot
agencies / PSU or Proof of
organization as on Concept will
date of submission viii. Any of the 5
not be
of bid. above-
acceptable.
mentioned
project in
infrastructure
development
sector (Metro
Rail/ Railway/
Road/ Bridges/
Flyover/ City
Development/
Utilities) will be
given additional
3 marks.

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
Note: The Project shall be
deemed substantial for Project
Evaluation upon successful
overall completion of the value
mentioned or wherein the
projects are deemed to have
achieved completion till the Go-
Live stage.
2 The Bidder should Marks will be allocated to the Work Order
have Bidder as per the below and Client
implemented/ criteria: Experience
substantially Certificate/
implementing Criteria Marks Go-live
proposed project iv. Project value 4 Certificate
consisting of 5D >=INR 15 Cr /Other
BIM Solution Supporting
including CDE v. Project value 7 documents
with minimum > INR 20 to justify
project value of Crore completion
INR 15 crores in vi. Project in 3 of at least
the last 7 years in Infrastructure 80% overall
any Central & development project cost
State Govt. / sector (Metro shall be
Semi-Govt. / Rail / Railway/ submitted
Urban Road/ by the
Development Bridges/ Bidder.
agencies / PSU Flyover/ City
organization as on Development/ Note:
date of submission Utilities) will Unpaid pilot
of bid. be given or Proof of
additional 3 Concept will
marks. not be
acceptable.
Note: The Project shall be
deemed substantial for Project
Evaluation upon successful
overall completion of the value
mentioned or wherein the
projects are deemed to have
achieved completion till the Go-
Live stage.
3 The Bidder should Marks will be allocated to the Work Order
have experience Bidder as per the below criteria: and Client

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
of designing / Experience
developing / Criteria Marks Certificate/
integrating / v. 1 (one) Project 5 Go-live
maintaining COTS Certificate
based Enterprise vi. 2 (two) to 4 8 /Other
GIS Solution/ Web (four) Projects Supporting
GIS Solution/ GIS vii. More than 12 documents
Web Portal with 4 (Four) to justify
minimum project projects completion
value of INR 10 viii. At least 1 3 of at least
Crores in the last 7 Project in 80% overall
years in any Infrastructure project cost
Central & State development shall be
Govt. / Semi-Govt. sector (Metro submitted
/ Urban Rail / Railway/ by the
Development Road/ Bridges/ Bidder.
agencies / PSU Flyover / City
organization as on Development/ Note:
date of Utilities) will be Unpaid pilot
submission of bid. given or Proof of
additional 3 Concept will
marks not be
acceptable.
Note: The Project shall be
deemed substantial for Project
Evaluation upon successful
overall completion of the value
mentioned or wherein the
projects are deemed to have
achieved completion till the Go-
Live stage.
4 The Bidder Marks will be allocated to the Work Order
should have Bidder as per the below criteria: and Client
experience of Experience
implementing a Certificate/
single project Go-live
having Certificate
integration of /Other
Engineering data Supporting
with at least 3 documents
(three) of the to justify
following completion
applications: of at least

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
Criteria Marks 80% overall
a) BIM project cost
v. Project value 5
Implementation shall be
>= INR 30 Cr
b) Business submitted
vi. Project value 10 by the
Analytics
> INR 35 Bidder.
c) GIS Systems Crore
d) ERP
vii. At least 1 3 Note:
In the last 7 Years Project in Unpaid pilot
in for any Central Infrastructure or Proof of
& State Govt./ development Concept will
Semi Govt./ PSU sector (Metro not be
organization as on
Rail / Railway/ acceptable.
date of
Road/
submission of bid.
Bridges/
Flyover / City
Development/
Utilities) will
be given
additional 3
marks
viii. If the project 2
as described
in iii above is
Go-Live for
more than 1
year then
additional 2
marks
Note: The Project shall be
deemed substantial for Project
Evaluation upon successful
overall completion of the value
mentioned or wherein the
projects are deemed to have
achieved completion till the Go-
Live stage.
5 The Bidder should Marks will be allocated to the Work Order
have experience Bidder as per the below criteria: and Client
of at least 1 (one) Experience
project of Certificate/
minimum value 10 Go-live
Cr with data Certificate

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
acquisition using Criteria Marks /Other
Drone / LiDAR Supporting
iv. 1(one) Project 4
system along with documents
associated data v. >= 3(Three) 7 to justify
processing in the Project completion
last 7 years in any vi. Bidder having 3 of at least
Central & State ownership of 80% overall
Govt. / Semi-Govt. Drone/LiDAR project cost
/ Urban system shall be
Development submitted
Note: The Project shall be
agencies / PSU by the
deemed substantial for Project
organization as on Bidder.
Evaluation upon successful
date of
overall completion of the value
submission of bid. Note:
mentioned
Unpaid pilot
or Proof of
Concept will
not be
acceptable.

APPROACH & METHODOLOGY

6 Approach & A&M Marks
Methodology parameters
Understanding 10.0
of ToR &
Scope of Work
Information 2.0
about
Organization
and Past
Experience
Key 2.0
Manpower,
Skill sets,
Preparation of 2.0
detailed
implementation
plan
Implementation 2.0
& Integration
approach

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
Data Migration 2.0
approach
7 Presentation & Presentation focused on
demonstration in above point (Sr. no.5) and
detail fitment of the proposed
solution as per MMRDA
requirements to be made
before MMRDA by Eligible
Bidders.
Date and time shall be
informed later.
KEY RESOURCES DEPLOYEMENT
8 Program Manager Requirement
cum Team Minimum Qualification
Leader
Graduate BE/ B.Tech. in
Computer Science / IT /
Electronics / Civil /
Mechanical Engineering
with Post Graduation in
Management or Equivalent

0.5 Marks
Minimum Experience
>=15 years of Professional
Experience

0.5 Marks

Requirement Marks
Executed at least 1
Two Similar
projects in
infrastructure / GIS
/ BIM / IT managed
services /
Application
Development
Experience of 0.5
handling IT

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
infrastructure /
application related
complex project of
worth INR 10 Crore
Experience on 0.5
Govt / Semi Govt. /
PSU projects
9 Subject Matter Requirement
Expert Minimum Qualification
Graduate BE/ B.Tech. in
Computer Science / IT /
Electronics /Civil
/Mechanical Engineering
with Post Graduation in
Management or Equivalent

0.5 Marks
Minimum Experience
>=10 years of
Professional Experience
after completion of
minimum qualification as
specified above

0.5 Marks

Requirement Marks
Executed at least 0.5
Two Similar
projects
Experience on 0.5
Govt / Semi Govt. /
PSU projects
10 Digital Project Requirement
Implementation Minimum Qualification
specialist
Graduate BE/ B.Tech. in
Computer Science / IT /
Electronics /Civil

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
/Mechanical Engineering
with Post Graduation in
Management or equivalent

0.5 Marks
Minimum Experience
>=10 years of
Professional Experience
after completion of
minimum qualification as
specified above

0.5 Marks

Requirement Marks
Executed at least 0.5
One Similar
projects in
Infrastructure
Projects with IT
Exposure
Experience on 0.5
Govt / Semi Govt.
/ PSU projects
11 5D BIM Strategy Requirement
Specialist Minimum Qualification
Graduate BE / B. Tech. in
Computer Science / IT /
Instrumentation /
Electronics / Civil /
Mechanical Engineering /
MBA / Masters with
Specialization in BIM

0.5 Marks
Minimum Experience
>=10 years of
Professional Experience

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
0.5 Marks

Requirement Marks
Executed at least 0.5
one Similar project
in Infrastructure
Projects for any
State or Central
Government or
PSU with IT
Exposure
12 GIS and Imagery Requirement
Expert Minimum Qualification
Graduate BE/ B. Tech. In
Computer Science / IT /
Electronics / Civil /
Mechanical Engineering

OR
Post Graduate in
Geospatial / Geography /
Geology etc

0.5 Marks
Minimum Experience
>=10 years of
Professional Experience
after completion of
minimum qualification as
specified above

0.5 Marks

Requirement Marks
Executed at least 0.5
one projects in GIS
implementation for
any State or

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S. Supporting Compliance
Criteria Basis for Evaluation
No. Documents (Yes/No)
Central
Government

Note:
A “NO” answer to any of the above questions will disqualify the Applicant.

Yours faithfully,
…………………………. (Signature)
Name of signatory: ………………………………

Capacity of signatory: ……………………………

Name and address of applicant.

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CHAPTER 24
FINANCIAL BID – ENVELOPE ‘C’

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24 CHAPTER 24: FINANCIAL BID - ENVELOPE ‘C’

Financial Bid - Envelope ‘C’

● Appendix FP-1: Bid Price Financial Summary
● Appendix A: Bid Price (Financial) Summary

Appendix FP-1: Letter Comprising Financial Bid along with Bid Price Financial
Summary

Reference No. Dated:

To,
The Metropolitan Commissioner
Mumbai Metropolitan Region Development Authority
(MMRDA), Bandra (East), Mumbai 400-051.

Sub: Request for Proposal (RFP) for Selection of System Integrator (SI) for Monitoring
Infrastructure Projects using IDDP for MMRDA

Dear Sir,

1. With reference to your RFP document dated *** **, I/we, having examined the Bidding
Documents and understood their contents, hereby submit my/our BID for the aforesaid
Project. The BID is unconditional and unqualified.

2. I/ We acknowledge that the Authority will be relying on the information provided in the BID
and the documents accompanying the BID for selection of the Contractor for the aforesaid
Project, and we certify that all information provided in the Bid are true and correct; nothing
has been omitted which renders such information misleading; and all documents
accompanying the BID are true copies of their respective originals.

3. The BID Price has been quoted by me/us after taking into consideration all the terms and
conditions stated in the RFP, draft Agreement, scope of the work and technical specifications,
our own estimates of costs and after a careful assessment of the site and all own the
conditions that may affect the project cost and implementation of the project

4. I/ We acknowledge the right of the Authority to reject our BID without assigning any reason
or otherwise and hereby waive, to the fullest extent permitted by applicable law, our right to
challenge the same on any account whatsoever.

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5. In the event of my/ our being declared as the Selected Bidder, I/we agree to enter into an
Agreement in accordance with the draft that has been provided to me/us prior to the BID Due
Date. We agree not to seek any changes in the aforesaid draft and agree to abide by the
same.

6. I/ We shall keep this offer valid for 180 (one hundred and eighty) days from the BID Due
Date specified in the RFP.

7. There shall be no additional fees to be paid by MMRDA for completion of the project over
and above the Grand Total Bid Price quoted in the financial bid.

8. Please refer the attached sheet for the detailed price breakup which needs to be submitted
online on Mahatender portal

Yours faithfully,
Date: (Signature, name and designation of the
Place: Authorized Signatory)
Name & seal of Bidder / Lead Member…………..
Class III DSC ID of Authorized Signatory :………

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Annexure-A Bid Price (Financial): Summary

Stage Cost Total

Sr. Implementation Operation & Maintenance (in INR)
Cost Component Schedule
No.
*(Excluding
Y1 Y2 Y3 Y4 all taxes)
a. b c d e g=b+c+d+e h

1
Owners Support Schedule
Office (OSO) A
License and ATS /
AMC Cost:
5D BIM Software
Schedule
2 Helpdesk
B
CDE
Any other relevant
software license
Implementation &
Support Cost:
GIS Schedule
3
CDE C
5D BIM Software
Helpdesk
Cloud Hosting for Schedule
4
4 years D
Schedule
5 Hardware
E
Grand Total
(Excluding Tax)
(GT=A+B+C+D+E)

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Schedule A- Owners Support Office (OSO)

Year 1 Year 2 Year 3 Year 4

Description
Sr. (to be quoted as per the No of Total
No. defined scope of work Resources (in INR)
Rate Manmonth Amount Rate Manmonth Amount Rate Manmonth Amount Rate Manmonth Amount
mentioned)

e=bx h=bx k=bxI l m n=bxl r = e+

a b c d f g i j
cxd fxg xj xm h+k+n
A OSO Cost

1 Engagement Director 1

2 Program Manager 1

3 Manager MIS Reporting 1

4 OSO Lead 1

Manager - Integration
5 (across internal & 1
external systems)
Consultant - Risk,
6 Governance, 1
Compilance & Reporting

Manager Project
7 1
Controls

Manager – Time &

8 1
Program scheduling

9 Project Co-ordinator 1

Manager Change
10 1
Management

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Year 1 Year 2 Year 3 Year 4

Description
Sr. (to be quoted as per the No of Total
No. defined scope of work Resources (in INR)
Rate Manmonth Amount Rate Manmonth Amount Rate Manmonth Amount Rate Manmonth Amount
mentioned)

Remote Sensing / Aerial

11 1
Survey Expert

Customer Care
12 1
Executive

13 Support Engineer 1

14 IT Support Executive 1

Grand Total-A (Excluding Tax)

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Schedule B - License Cost

Description Price (In INR) (Year wise)
(to be quoted as per
Sr. Stage Cost
the defined scope Quantity Unit Total (in
No.
of work mentioned Cost INR)
in the RFP) Implementation Operation & Maintenance
Y1 Y2 Y3 Y4
i=
a b c d=bxc e f g
d+e+f+g
CDE, 3D & 5D BIM
1
system
Helpdesk system
2 and any other
relevant software
Grand Total - B
(Excluding Tax)

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Schedule C - Implementation & Support Cost

Price (In INR) (Year wise)

Description
(to be quoted as per Stage Cost
Sr. Total
the defined scope of
No. Implementation Operation & Maintenance (in INR)
work mentioned in the
RFP)
Y1 Y2 Y3 Y4
a b c d e g=b+c+d
GIS based web
1
application
Common Data
2
Environment
3 5D Visualization
Helpdesk & Facility
4
Management
5 Any Other Item.
Grand Total - C
(Excluding Tax)

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Schedule D – Cloud Hosting

Price (In INR) (Year wise)

Description Stage Cost
Sr. (to be quoted as per the Total
No. defined scope of work Implementation Operation & Maintenance (in INR)
mentioned in the RFP)
Y1 Y2 Y3 Y4

g = b+c+
A b c d e
d+e

1 Cloud Hosting for 4 years

Grand Total - D (Excluding
Tax)

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Schedule E – Hardware

Description Price (In INR) (Year wise)

(to be quoted as Unit
Sr. per the defined Stage Cost Total
Quantity Rate
No. scope of work
mentioned in the Operation & (in
RFP) Implementation
Maintenance INR)
Y1 Y2 Y3 Y3
I = d+
a b c d=bxc e f g
e+f+g
Laptop including
all OS, software
1 20
and Security
Software Licenses
Printer cum
scanner (Colour
2 2
A3 Printer cum
Scanner)
Grand Total - E
(Excluding Tax)

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CHAPTER 25
BID – ANNEXURES

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25 CHAPTER 25: BID – ANNEXURES

Annexure 1: Regarding Furnishing of Bank Guarantee

Following points are to be considered while furnishing Bank Guarantees for MMRDA:

 Bank Guarantee from Nationalized Banks only should be furnished. Under no

circumstances, Bank Guarantees from Co-operative Banks should be accepted. As
per MMRDA policy, BG from Axis bank is not accepted as valid.

 As per RBI guidelines, all Bank Guarantees should be issued by the issuing bank
through SFMS mode. For the purpose, the bank details in respect of MMRDA for
opening Bank Guarantee through SFMS mode are as follows:

(Bank Guarantee to be issued in the name of MMRDA)

Bank Name: Bank of Maharashtra
Branch: Kalanagar, Bandra (East)
A/c No: 60259778998
IFSC Code: MAHB0000164

 BG Should be payable at any branch in Mumbai

 Beneficiary for Bank Guarantee: MMRDA
 List of Banks:

Nationalized Banks:
State Bank of India Allahabad Bank
Andhra Bank Bank of Baroda
Bank of India Bank of Maharashtra
Canara Bank Central Bank of India
Corporation Bank Indian Bank
Indian Overseas Bank Oriental Bank of Commerce
Punjab & Sind Bank Union Bank of India
UCO Bank Syndicate Bank

Scheduled Commercial Banks:

HDFC Bank ICICI Bank
IndusInd Bank Kotak Mahindra Bank
Yes Bank DCB Bank Ltd

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Annexure 2: Office Memorandum under Rule 144 (xi) in the General Financial Rules
(GFRs), 2017

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CHAPTER 26
DRAFT STANDARD FORM OF CONTRACT AGREEMENT

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26 CHAPTER 26: FORM OF CONTRACT

This CONTRACT (hereinafter called the "Contract") is made the _________ day of the month
of ______________, 2022, between Mumbai Metropolitan Region Development Authority
(hereinafter called the Client which includes its assigns, executors & administrator), and M/s
___________________________________ (hereinafter called Bidders), a company
_______________________________, and having its registered office at
___________________________________________ through _________________, duly
appointed its General Attorney. Certified photocopy General Power of Attorney is annexed
herewith; Bidders include its assigns, executors and administrators.
WHEREAS
ii. the Client has requested the Bidders to provide certain consultancy services as defined
in this Contract (hereinafter called the "Services");
iii. the Bidders, having represented to the Client that they have the required professional
skills, and personnel and technical resources, have agreed to Provide the Services on
the terms and conditions set forth in this Contract;

* All notes should be deleted in final text.

NOW THEREFORE the parties hereto hereby agree as follows:

1. The following documents attached hereto shall be deemed to form an integral part of
this Contract:
i. Letter of Award No. ____________Dated ___________;
ii. The General Conditions of Contract (hereinafter called "GCC");
iii. The Special Conditions of Contract (hereinafter called "SCC”)
iv. The following Appendices:

This RFP document and conditions along with any Corrigendum/ Standard Set of
Deviations therein shall be deemed to be part of the Contract Agreement.
[Note: If any of these Appendices are not used, the words "Not Used" should be inserted
below next to the title of the Appendix on the sheet attached hereto carrying the title of that
Appendix

Appendix A: Description of the Services ______________

Appendix B: Reporting Requirements ______________
Appendix C: Key Personnel and Sub-Bidders ______________
Appendix D: Breakdown of Contract Price in INR ______________
Appendix E: Services and Facilities Provided by the Client______________
Appendix F: Form of Performance Guarantee ______________

2. The mutual rights and obligations of the Client and the Bidders shall be as set forth in
the Contract, in particular:
i. The Bidders shall carry out the Services in accordance with the provisions of the
Contract; and

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ii. The Client shall make payments to the Bidders in accordance with the provisions of
the Contract.

IN WITNESS WHEREOF, the Parties hereto have caused this Contract to be signed in their
respective names as of the day and year first above written.

FOR AND ON BEHALF OF MMRDA

By
(Authorized Representative)

FOR AND ON BEHALF OF [NAME OF BIDDER]

By
(Authorized Representative)

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GENERAL CONDITIONS OF CONTRACT (GCC)

26.1.1 Governing Law:

The Contract shall be governed by and interpreted in accordance with the laws of India.

26.1.2 The Contract Agreement:

The Bidder whose bid has been accepted shall within 30 15 days from the date of
acceptance letter (work order) enter into a written agreement with MMRDA for the proper
fulfilment of the contract on lines similar to the terms provided herein, failing which it shall
be construed as if the Bidder has entered into binding agreement with the Authority. The
Bidder, at their own cost, shall also get the contract Agreement duly adjudicated from the
stamp office at Mumbai.
In the event of the bid of a Partnership Firm/ company being accepted, the contract
agreement shall be signed by all the partners of the Firm/Company or by the competent
persons on behalf of the Firm/Company, subject to production of the necessary resolution
or any other documents in support thereof.

26.1.3 Performance Bank Guarantee:

i. The Bidder shall at his own expense deposit with MMRDA within 15 (fifteen) days
of the date of letter of acceptance or prior to signing of the contract whichever is
earlier, an unconditional and irrevocable Performance Bank Guarantee (PBG) from
a Nationalized or Scheduled Bank, payable on demand, for the due performance
and fulfilment of the contract by the Bidder. An amount equal to 10% of the Grand
total bid price as per the financial offer as Performance Bank Guarantee and the
same shall be renewed every year.
ii. On failure of the Bidder to submit the Performance Bank Guarantee within the due
date, penal interest shall be charged as decided by MMRDA from time to time till
the amount of Performance Bank Guarantee is furnished by the Bidder (both days
inclusive). If the Bidder further fails to deposit the amount of Performance Bank
Guarantee along with interest within Fifteen days after the expiry of due date, the
contract awarded to the Bidder shall stand terminated without issue of any further
notice.
iii. Refund of Performance Bank Guarantee:
a. The amount furnished towards Performance Bank Guarantee may be discharged/
returned / refunded by MMRDA, after 180 days of Completion of Contract Period,
upon being satisfied that there has been due performance of the obligations by
the Bidder under the contract, and after adjusting against all incurred expenditure
by MMRDA for doing well the damages made by Bidder (if any). However, no
interest shall be payable on the Performance Bank Guarantee.
b. The Bidder shall also produce all the documentary evidence as may be required

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by the Authority to ensure that it has paid all dues to the MCGM/ ULBs and other
Statutory Authorities for the individual sites (No Dues Certificate).

iv. Forfeiture of Performance Bank Guarantee:

a. In the event the Bidder commits a breach of any of the terms and conditions of
the contract or fails to observe and comply with any of the requirements under
this contract, the OIC shall be entitled to forfeit the Performance Bank
Guarantee either in whole or in part thereof at his discretion without prejudice
to other rights and remedies open to the Authority and it shall be binding on the
Bidder.
b. MMRDA shall also be entitled to make recoveries from the performance bank
guarantee, or from any other amount due to him, the equivalent value of any
payment made to him due to inadvertence, error, collusion, misconstruction, or
misstatement.

26.1.4 Taxes and Duties

The Bidder shall be entirely responsible for payment of all taxes (excluding Goods and
Service tax), stamp duties, license fees, and other such levies imposed etc. to all the
concerned Authorities. All the fees, duties, taxes, charges, rents etc. shall be paid
regularly to the concerned statutory Authorities / bodies / facility providing institutions /
companies etc. by the Bidder. MMRDA shall not be responsible for providing any
Compensation to the Bidder / other party in case of any change in the Taxation system
in the State / Competent Authority etc. Goods and Services Tax (GST) shall be paid extra
as applicable at the time of delivery / invoicing.

26.1.5 Compliance of Contract

If the Bidder neglects or fails to do anything which they have agreed to do under the
terms and conditions of this contract, the Officer in Charge (OIC) may serve a notice to
the Bidder asking it to do good the things agreed upon as aforesaid, and on their further
neglect or failure to do so, the Authority shall have rights to fine the Bidder at its discretion
or terminate the contract.
All the works as required to be done by the Bidder under the different clauses of this
contract shall be carried out by the Bidder within the time specified and the manner set
out and to the entire satisfaction of the said officers of the Authority. If the Bidder fails to
carry out the said works as aforesaid, the same shall be carried out by the Authority at
its risk and cost and the Bidder shall be liable and bound to pay the said charges for the
same to the Authority immediately on demand at the following rates:
i. If carried out by engaging any other Bidder, then the cost of work carried out by
the Bidder plus overhead charges at the rate of 10% of the total value of the work
done through such Bidder.
ii. If carried out by deploying departmental resources, the cost of work plus the
overhead charges on the cost of labour and on the cost of materials as decided by
MMRDA from time to time.

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26.1.6 Change in Laws and Regulations

Change in Law shall mean the occurrence of any of the following after the date of
Financial Bid: the enactment of any new Indian law; the repeal, modification or re-
enactment of any existing Indian law; the commencement of any Indian Law which has
not entered into effect until the date of Financial Bid; a change in the interpretation or
application of any Indian law by a court of record as compared to such interpretation or
application prior to the date of Financial Bid.
If there is any deviation in existing Law (including policies or taxes) which are causing
hardships to the Bidder, the Redressal Committee appointed by Hon. Metropolitan
Commissioner, MMRDA shall take appropriate decision on the same.

26.1.7 Force Majeure

i. The Bidder shall not be liable for termination for default if and to the extent that it’s
delay in performance or other failure to perform its obligations under the Contract is
the result of an event of Force Majeure.
ii. For purposes of this Clause, Force Majeure means an event or situation beyond the
control of the Bidder that is not foreseeable, is unavoidable, and its origin is not due
to negligence or lack of care on the part of the Bidder. Such events may include, but
not be limited to, acts of MMRDA in its sovereign capacity, wars or revolutions, fires,
floods, epidemics, quarantine restrictions, and freight embargoes.
iii. If a Force Majeure situation arises, the Bidder shall promptly notify MMRDA in writing
of such condition and the cause thereof. Unless otherwise directed by MMRDA in
writing, the Bidder shall continue to perform its obligations under the Contract as far
as it is reasonably practical and shall seek all reasonable alternative means for
performance not prevented by the Force Majeure event.
26.1.8 Change Orders and Contract Amendments

i. MMRDA may at any time order the Bidder to make changes within the general scope
of the contract,
ii. If any such change causes major deviation in the cost of, or the time required for, the
Bidder’s performance of any provisions under the Contract, an equitable adjustment
shall be made in the Contract Price or in the Delivery and Completion Schedule, or
both, and the Contract shall accordingly be amended. Any claims by the Bidder for
adjustment under this Clause must be asserted within 30 days from the date of the
Bidder’s receipt of MMRDA’s change order.
iii. Prices to be charged by the Bidder for any Related Services that might be needed but
which were not included in the Contract shall be agreed upon in advance by the

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parties and shall not exceed the prevailing rates charged to other parties by the Bidder
for similar services.
26.1.9 Rounding off amounts

The total amount due shall be rounded off to the nearest rupee. An amount of 50
paise and below shall be ignored and 51 paise and above shall be reckoned as one
rupee.

26.1.10 Withdrawal of Contract

If Bidder fails to carry out the said work as provided under the conditions of contract
by MMRDA, the contract shall be terminated, and no compensation will be paid to the
Bidder and Performance Bank Guarantee will be forfeited and any works erected /
constructed shall be taken over by authority.

26.1.11 Settlement of Disputes

The Parties shall use their best efforts to settle amicably all disputes arising out of or
in connection with this Contract or its interpretation.

26.1.12 Dispute Settlement

Any dispute between the Parties as to matters arising pursuant to this Contract that
cannot be settled amicably within thirty (30) days after receipt by one Party of the other
Party's request for such amicable settlement may be submitted by either Party for
settlement in accordance with the provisions specified in the SC.
Any Dispute or differences whatsoever arising between the parties out of or relating to
the implementation, meaning and operation or effect of this agreement or its execution
or the breach thereof shall be settled by arbitration in Mumbai. The parties agree that
sole arbitrator shall be appointed by mutual consent of the Parties within 21 days of
the dispute arising. If Parties fail to agree on the sole arbitrator to be appointed within
such period, then a panel of three Arbitrators shall be appointed, one to be appointed
by each party to the Dispute and the third Arbitrator to be jointly appointed by the first
two Arbitrators. The arbitration shall be governed by the provisions of the Indian
Arbitration and Conciliation Act, 1960 and any modification thereon. The contract and
the arbitration shall be governed by Indian Law only. The Award made in pursuance
thereof shall be binding on the parties.
The Civil Courts in Mumbai alone shall have jurisdiction to entertain any suit or matter
arising out of this Agreement.
The total liability of the Bidder to the Client, under or in connection with the Contract
shall not exceed 100% of the Contract Price. Such limitation is not applicable to the
liability of the Bidder to the Client with respect to liability in any case of fraudulent or
criminal actions and/or omissions, deliberate default, willful misconduct or gross
negligence by the Bidder, their sub-contractors/sub- Bidder or any of their agents,
employees or representatives.

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Neither Party shall be liable to the other Party for any indirect or consequential loss or
damage which may be suffered by the other Party in connection with the Contract.

26.2 Termination

26.2.1 Termination by MMRDA

i. MMRDA may, without prejudice to any other remedy for breach of Contract,
terminate this Contract in case of the occurrence of any of the events specified
in paragraphs (1) through (10) of this GCC Clause. In such an occurrence,
MMRDA shall give a not less than 30 days’ written notice of termination to the
Bidder.
ii. If the Bidder does not remedy a failure in the performance of its obligations
under the Contract, within thirty (30) days after being notified or within any
further period as MMRDA may have subsequently approved in writing.
iii. If the Bidder becomes insolvent or goes into liquidation, or receivership whether
compulsory or voluntary.
iv. If the Bidder, in the judgment of MMRDA has engaged in corrupt or fraudulent
practices in competing for or in executing the Contract.
v. If, as the result of Force Majeure, the Bidder is unable to perform a material
portion of the Services for a period of not less than 60 days.
vi. If the Bidder submits to the MMRDA a false statement which has a material
effect on the rights, obligations or interests of MMRDA.
vii. If the Bidder places itself in a position of conflict of interest or fails to disclose
promptly any conflict of interest to MMRDA.
viii. If the Bidder fails to comply with any final decision reached as a result of
arbitration proceedings.
ix. In the event MMRDA terminates the Contract in whole or in part, pursuant to
GCC Clause 11.2.12.1, MMRDA may procure, upon such terms and in such
manner as it deems appropriate, services similar to those undelivered or not
performed. However, the Bidder shall continue performance of the Contract to
the extent not terminated.
26.2.2 Termination by Bidder

The Bidder may terminate this Contract, by not less than 30 days’ written notice to
MMRDA, such notice to be given after the occurrence of any of the events specified
in paragraphs (1) through (3) of this GCC Clause:

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i. If, as a result of Force Majeure, the Bidder is unable to perform a material

portion of the Services for a period of not less than 60 days.
ii. If MMRDA fails to comply with any final decision reached as a result of
arbitration pursuant to GCC Clause 11.2.12.2 hereof.
iii. If MMRDA is in material breach of its obligations pursuant to this Contract and
has not remedied the same within 30days (or such longer period as the Bidder
may have subsequently approved in writing) following the receipt by MMRDA
of the Bidder’s notice specifying such breach.
26.2.3 Termination of contract for death

If the Bidder is an individual or a proprietary concern and the individual or the

Proprietor dies and if the Bidder is a partnership concern and one of partners die then
unless the OIC, is satisfied that the legal representative of the individual or the
proprietor of the proprietary concern and in the case of partnership, the surviving
partners, are capable of carrying out and completing the contract, the OIC shall be
entitled to cancel the contract as to its incomplete part without the Authority being in
any way liable for payment of any compensations to the estate of the Bidder and/or to
the surviving partners of the Bidder on account of the cancellation of the contract. The
decision of the OIC, that the legal representative of the Bidder or the surviving partners
of the Bidder cannot carry out and complete the contract shall be final and binding on
the parties. In the event of such cancellation the Authority shall have discretion to hold
/ not hold the estate of the Bidder and/or the surviving partners of the Bidder liable in
damages for not completing the contract.

26.2.4 Payment upon Termination

Upon termination of this Contract pursuant to GCC clauses 11.2.12.1 or 11.2.12.2,

Bidder shall make the following payments to MMRDA:
i. If the Contract is terminated pursuant to GCC Clause 11.2.12.1 (10) or
11.2.12.2, the performance bank guarantee submitted for the entire tenure shall
not be refunded to the Bidder.
ii. If the agreement is terminated pursuant of GCC Clause 11.2.12.1. (1), (2), (3),
(4), (5), (6), (7), (8), (9) and (10), the Bidder shall not be entitled to receive any
agreed payments upon termination of the contract. Upon termination, MMRDA
may also impose liquidated damages. The Bidder shall be required to pay any
such liquidated damages to MMRDA within 30 days of termination date.
26.2.5 Assignment
The Bidder shall not assign, in whole or in part, their rights and obligations under this
Contract to any third party, except with prior written consent of the other party."

26.2.6 Communication
Subject as otherwise provided in this contract all notices to be given on behalf of

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Authority and all other actions to be taken on its behalf may be given or taken by the
OIC. All notices, communications, references and complaints made by the Authority
or the Officer’s representative or the Bidder inter-se concerning the work shall be in
writing and no notice communication, reference or complaint not in writing shall be
recognized, and if sent by registered post and under certificate of posting to the last
known place or abode or business of the Bidder shall be deemed to have been served
on the date when in the ordinary course of post these shall have been served on or
delivered to him.
Notice from the Bidder to the Authority shall be served on the OIC personally or by
registered post addressed to the Authority at their office address of Mumbai
Metropolitan Region Development Authority (MMRDA), Bandra–Kurla Complex,
Bandra (East), Mumbai – 400 051.

26.2.7 Indemnity

Bidder shall indemnify, protect and save MMRDA against all claims, losses, costs,
damages, expenses, action suits and other proceeding, resulting from infringement of
any patent, trademarks, copyrights etc. or such other statutory infringements in
respect of all the software supplied by him
26.2.8 Publicity

Any publicity by the Bidder in which the name of MMRDA is to be used should be
done only with the explicit written permission of The Metropolitan Commissioner,
MMRDA

26.2.9 Penal Action

i. If the Bidder after submitting the BID withdraws or varies it within the validity
period, the Bidder shall be liable to be banned for bid participation future from
the Authority for a period of Two years that shall be reckoned from the date of
withdrawing or varying the bid.
ii. The Bidder after award of contract shall perform the contract with due diligence
of the ‘Conditions of Contract’ put to bid, failing which it shall be construed upon
as the Bidder has defaulted in honoring contractual obligations and the
defaulting Bidder after termination of contract shall thus be liable for penal
action so as to debar the defaulting Bidder from having dealing with the
Authority either permanently or for the period as shall be decided by the
Authority.
iii. The penal action shall be without prejudice to the rights and remedies available
to the Authority and be in addition to the action to be instituted against the
defaulting Bidder under other terms and conditions of the contract.

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26.2.10 No Breach of Contract

The failure of a Party to fulfill any of its obligations under the contract shall not be
considered to be a breach of, or default under this Contract insofar as such inability
arises from an event of Force Majeure, provided that the Party affected by such an
event (a) has taken all reasonable precautions, due care and reasonable alternative
measures in order to carry out the terms and conditions of this Contract, and (b) has
informed the other Party as soon as possible about the occurrence of such an event.

26.3 Obligations of the bidders

26.3.1 General

The Bidders shall perform the Services and carry out their obligations hereunder with
all due diligence, efficiency and economy, in accordance with generally accepted
professional techniques and practices, and shall observe sound management
practices, and employ appropriate advanced technology and safe methods. The
Bidders shall always act, in respect of any matter relating to this Contract or to the
Services, as faithful advisers to the Client, and shall at all times support and safeguard
the Client's legitimate interests in any dealings with Sub-Bidders or third parties.

26.3.2 Conflict of Interests

Bidders Not to Benefit from Commissions, Discounts etc. The Bidders shall not accept
for their own benefit any trade commission, discount or similar payment in connection
with activities pursuant to this Contract or to the Services or in the discharge of their
obligations under the Contract, and the Bidders shall use their best efforts to ensure
that the Personnel, any Sub-Bidders, and agents of either of them, similarly shall not
receive any such additional remuneration.

26.3.3 Bidders and Affiliates not to be otherwise interested in Project

The Bidders agree that, during the term of this Contract and after its termination, the
Bidders and their affiliates, as well as any Sub-Bidder and any of its affiliates, shall be
disqualified from providing goods, works or services (other than the Services and any
continuation thereof) for any project resulting from or closely related to the Services.

26.3.4 Prohibition of Conflicting Activities

Neither the Bidders nor their Sub-Bidders nor the Personnel shall engage, either
directly or indirectly, in any of the following activities:

a) during the term of this Contract, any business or professional activities which shall
conflict with the activities assigned to them under this Contract; or
b) after the termination of this Contract, such other activities as may be specified in
the SC.

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26.3.5 Confidentiality

The Bidders, their Sub-Bidders, and the Personnel of either of them shall not, either
during the term or within two (2) years after the expiration of this Contract, disclose
any proprietary or confidential information relating to the Project, the Services, this
Contract, or the Client's business or operations without the prior written consent of
the Client.

26.3.6 Insurance to be taken out by the Bidders

The Bidders (a) shall take out and maintain, and shall cause any Sub-Bidders to take
out and maintain, at their (or the Sub-Bidders', as the case may be) own cost but on
terms and conditions approved by the Client, insurance against the risks, and for the
coverage, as shall be specified in the SC; and (b) at the Client's request, shall provide
evidence to the Client showing that such insurance has been taken out and maintained
and that the current premiums have been paid.

26.3.7 Bidders’ Actions Requiring Client’s Prior Approval

The Bidders shall obtain the Client’s prior approval in writing before taking any of the
following actions:
(a) entering into a subcontract for the performance of any part of the Services,
(b) appointing such members of the Personnel not listed by name in Appendix C
(“Key Personnel and Sub-Bidders”), and
(c) any other action that may be specified in the SC.

26.3.8 Documents Prepared by the Bidders to be the Property of the Client

All plans, drawings, specifications, designs, reports and other documents and
software submitted by the Bidders shall become and remain the property of the Client,
and the Bidders shall, not later than upon termination or expiration of this Contract,
deliver all such documents and software to the Client, together with a detailed
inventory thereof. The Bidders may retain a copy of such documents and software.
Restrictions about the future use of these documents, if any, shall be specified in the
SC.

26.3.9 Special Conditions of Contract

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Sr. No. SCC Description of SCC

1. Interfaces with The System Integrator shall ensure at all times that he
Other performs all works necessary for the complete Supply,
Disciplines: installation and successful operation of the project in
coordination with other consultants and specified with other
engineering disciplines, professions or specialists.
The System Integrator shall ensure that information
required to accurately design the services is obtained from
other consultants as required.
Lack of coordination with other disciplines/Phase-I
Contractor could not form the ground for delay in
completion.
2. Storage and
Protection of
Products Used
in the project:

3. Insurance the System Integrator shall at its expense take out and
Requirements: maintain in effect, or cause to be taken out and maintained
in effect, during the performance of the Contract, the
insurances set forth below in the sums and with the
deductibles and other conditions specified. The identity of
the insurers and the form of the policies shall be subject to
the approval of the Employer, such approval not to be
unreasonably withheld. The inability of the insurers to
provide insurance cover in the sums and with the
deductibles and other conditions as set forth below, shall
not absolve the Contractor of his risks and liabilities under
the provisions of GCC Clause 18. However, in such a case
the SI shall be required to furnish to the Employer
documentary evidence from the insurer in support of the
insurer’s inability as aforesaid.
Cargo Policy/Transit Insurance Policy:

Cargo policy for imported equipment

Erection All Risk Policy/Contractor All Risk Policy:

The policy should cover all physical loss or damage to the

facility at site during storage, erection and commissioning
covering all the perils as provided in the policy as a basic
cover and the add on covers.
The SI shall take the policy in the joint name of Employer
and the System Integrator.

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Sr. No. SCC Description of SCC

All these policies shall indicate Employer as the beneficiary.
The policy shall be kept valid till the date of the Operational
Acceptance of the project and the period of the coverage
shall be determined with the approval of the Employer.
If the work is completed earlier than the period of policy
considered, the SI shall obtain the refund as per provisions
of the policy and pass on the benefit to Employer. In case
no refund is payable by the insurance company then the
certificate to that effect shall be submitted to Employer at
the completion of the project.
The following add-on covers shall also be taken by the
System Integrator:
i) Earthquake
ii)Terrorism
iii) Escalation cost (approximately @10% of sum insured on
annual basis)
iv)Extended Maintenance cover for Defect Liability Period
v) Design Defect
vi) Other add-on covers viz., 50-50 clause, 72 hours’
clause, loss minimization clause, waiver of subrogation
clause (for projects of more than Rs.100 crores, cover for
offsite storage/fabrication (over Rs.100 crores).

Third Party Liability cover with cross Liability within

Geographical limits of India as on ADD-on cover to the
basic EAR cover:
The third party liability add-on cover shall cover bodily injury
or death suffered by third parties (including the Employer’s
personnel) and loss of or damage to property (including the
Employer’s property and any parts of the Facilities which
have been accepted by the Employer) occurring in
connection with supply and installation of the Facilities

Automobile Liability Insurance

The Contractor shall ensure that all the vehicles deployed

by the Contractor or its Subcontractors (whether or not
owned by them) in connection with the supply and
installation of the Facilities in the project are duly insured as
per RTA act. Further the Contractor or its Subcontractors
may also take comprehensive policy (own damage plus
third-party liability) of each individual vehicles deployed in
the project on their own discretion in their own name to
protect their own interest

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Sr. No. SCC Description of SCC

Workmen Compensation Policy:

Workmen Compensation Policy shall be taken by the SI in

accordance with the statutory requirement applicable in
India. The SI shall ensure that all the workmen employed
by the SI or its Subcontractors for the project are
adequately covered under the policy.
The policy may either be project specific covering all men
of the SI. The policy shall be kept valid till the date of
Operational Acceptance of the project.
Alternatively, if the SI has an existing ‘Workmen
Compensation Policy’ for all its employees including that of
the Subcontractor(s), the SI must include the interest of the
Employer for this specific Project in its existing ‘Workmen
Compensation Policy’.
Without relieving the SI of its obligations and responsibilities
under this Contract, before commencing work the SI shall
insure against liability for death of or injury to persons
employed by the Contractor including liability by statute and
at common law. The insurance cover shall be maintained
until all work including remedial work is completed including
the Defect Liability Period. The insurance shall be extended
to indemnify the Principal for the Principal’s statutory liability
to persons employed by the SI.
The SI shall also ensure that each of its Subcontractors
shall effect and maintain insurance on the same basis as
the ‘Workmen Compensation Policy’ effected by the SI.
a. For a period of two years after the expiration of this
Contract, the Bidders shall not engage, and shall cause
their Personnel as well as their Sub-Bidders and their
Personnel not to engage, in the activity of a purchaser
(directly or indirectly) of the assets on which they advised
the Client under this Contract, nor shall they engage in the
activity of an adviser (directly or indirectly) of potential
purchasers of such assets. The Bidder also agree that their
affiliates shall be disqualified for the same period of time
from engaging in the said activities.
b. The Bidder shall ensure to cover the following risks and
take the necessary coverage in this regard:
c. Third Party motor vehicle liability insurance as required
under Motor Vehicles Act, 1988, in respect of motor
vehicles operated in India by the Bidders or their Personnel
or any Sub-Bidders or their Personnel, for the period of
Consultancy;

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Sr. No. SCC Description of SCC

d. Professional liability insurance, with a minimum coverage
equal to total contract value for this consultancy; and
e. The Bidders shall not use these documents for purposes
unrelated to this Contract without the prior written approval
of the Client.
f. The amount in Indian currency is Rs. ________________.
g. Payments shall be made according to the Terms of
Reference.
4. Delay In case of any delay in the execution and/or completion of
Damages and the Work that is attributable to the SI, unless the Time for
Liquidated Completion has been expressly extended by the Employer,
Damages the SI shall pay liquidated damages in terms of money as
described below
In the event that the SI fails to achieve any of the milestones
prescribed in deliverables and payment Schedule, the SI
shall pay liquidated damages in terms of money equivalent
to zero point 1% (one percent) of the Contract Price per day
of delay, subject to a maximum of 10% (ten percent) of the
total Contract Price for each milestone not achieved.
5. Suspension of The Employer may at any time instruct the SI to suspend
Work progress of part or all of the Works. During such
suspension, the SI shall protect, store and secure such part
or all the Works against any deterioration, loss or damage.
The Employer may also notify the cause for the suspension.
If and to the extent that the cause is notified and is the
responsibility of the SI or is otherwise attributable to the
Contractor’s Personnel.
6. Completion of The Contractor may apply by notice to the Employer for a
the Works Trial run/dry run of entire facility i.e, entire project not earlier
than 14 days before the Works shall, in the SI opinion, be
complete and ready.
The Employer shall, within 14 days after receiving the SI
application ask the SI to give trial run/dry run of the
application. On successful completion of trial run/dry run the
SI may apply for the Go-live certificate.
If the works are divided in Sections, the SI may apply for a
Go-lve Certificate for each section. However, for completion
of entire project trial run/ dry run of application. shall be
successfully completed.
7. Completion of execute all work required to remedy Defects, as may be
Outstanding notified by the Employer on or before the expiry date of the
Work and Defects Notification Period for the Works or Section (as the
Remedying case may be), as well as any other Defects or damage that
Defects occurs as a result of remedying defects or damage; and

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Sr. No. SCC Description of SCC

Remedy defects or damage to any Related Works caused
by the SI.
If a Defect appears/ occurs, the Employer shall have the
right, but not the obligation to instruct the SI in writing to
execute all work required to remedy the Defects.
8. Failure to If the SI fails to remedy any Defect within a reasonable time,
Remedy a date may be fixed by (or on behalf of) the Employer, on
Defects or by which the Defect is to be remedied. The SI shall be
given reasonable notice of this date.
(a) carry out the work himself or by others, in a reasonable
manner and at the SI cost, and the SI shall subject to pay
to the Employer the costs reasonably incurred by the
Employer in remedying the Defect or damage.
(c) if the Defect or damage deprives the Employer of
substantially the whole benefit of the Works or any major
part of the Works or Section, terminate the Contract as a
whole, or in respect of such major part which cannot be put
to the intended use. Without prejudice to any other rights,
under the Contract or otherwise, the Employer shall then be
entitled to recover all sums paid for the Works or for such
part (as the case may be), plus financing costs and the cost
of dismantling the same, clearing the Site and returning
Plant and Materials to the Contractor.
9. Unfulfilled Notwithstanding the issue of the Performance Certificate
Obligations the SI shall remain liable for the fulfilment of any obligation
incurred under the provisions of the Contract prior to the
issue of the Performance Certificate which remains
unperformed at the time such Performance Certificate is
issued and, for the purposes of determining the nature and
extent of any such obligation, the Contract shall be deemed
to remain in force between the Parties.
10. Timing of The amount, which is due in respect of each Statement,
payments other than the Final Statement, within 30 days after
receiving the Statement and supporting documents.
11. Notice to If the SI fails to carry out any obligation under the Contract,
Correct the Employer may by notice require the SI to make good
the failure and to remedy it within ten days unless otherwise
agreed by Employer.
12. Default of The SI expressly waives and releases all claims or rights to
Employer recover indirect and consequential damages, costs or
expenses in any way arising out of or related to the
Contract, including the breach thereof by the Employer,
delays, charges, acceleration, loss of efficiency or
productivity disruptions and interferences with the
performance of the Work

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Sr. No. SCC Description of SCC

13. Indemnities To the fullest extent permitted by Law, the SI shall
indemnify, defend and hold harmless the Employer, the
Employer’s personnel, and their respective subsidiaries
and affiliates and the officers, agents, employees,
successors and assigns and authorized representatives
(each an “Indemnitee” and collectively “Indemnitees”)
against and from all suits, actions, legal or administrative
proceedings, claims, demands, damages, liabilities,
interest, costs, expenses (including attorney's fees), and
losses of whatsoever kind or nature in connection with or
incidental to the performance of the Works, whether arising
before or after completion of the Works hereunder and in
any manner directly or indirectly caused, occasioned, or
contributed to in whole or in part, or claimed to be caused,
occasioned or contributed to in whole or in part, by reason
of any act, omission, fault or negligence whether active or
passive of the SI, its lower-tier suppliers, Subcontractors or
of anyone acting under its direction or control or on SI’s
behalf.
The foregoing shall include, but is not limited to, indemnity
for:
1. Property damage and injury to or death of any person
including employees of such persons and SI.
2. The breach by SI of any representation, warranty,
Covenant or performance obligation of the Contract.
3. The performance or non-performance of the SI
obligations under the Contract and from any failure, neglect
or refusal or alleged failure, neglect or refusal by the SI
and/or its Subcontractor(s) to comply with the terms of the
Contract, or as a consequence of any act, neglect or
omission of or otherwise attributable to the SI and/or its
Subcontractor(s).
4. Failure of the SI: (i) to comply with Laws; (ii) to make
payments of Taxes relating to the SI, Subcontractors’ and
representatives’ income or other Taxes required to be paid
by the Contractor without reimbursement hereunder; or (iii)
to pay amounts due as a result of materials or services
furnished to the SI or any of its Subcontractors which are
payable by the SI or any of its Subcontractors or any other
Person employed or engaged by the SI in connection with
the Works.
The SI obligations under this Sub-Clause shall not apply if
any claim, demand, damage, liability, interest, cost,
expense or loss is caused by the sole and direct fault or

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Sr. No. SCC Description of SCC

negligence of any person mentioned above in this Sub-
Clause.
14. Limitation of The total liability of the contractor under this contract shall
Liability not exceed the contract price.
15. Warranty All the hardware & Software installed at site should cover
minimum Four Years on-site warranty against any spare
parts, upgrades, general repair and consumables
16. Contractor’s The SI shall commence the Works on the Commencement
General Date and shall perform the Works regularly and diligently.
Obligations The SI shall coordinate the Work with the Related Work
being performed on the Site, in accordance with those
project schedules as may be issued from time to time during
the performance of the Work and any other scheduling
requirements so as not to delay, impede, obstruct, hinder
or interfere with the commencement, progress or
completion of the whole or any part of the Work or Related
Work on the Site.

26.4 COMENCEMENT. COMPLETION AND MODIFICATION

26.4.1 Effectiveness of Contract

This Contract shall come into force and be effective from the date of signing the Contract.
Substantial mobilization of the professional personnel and staff as required should be
completed within the first thirty days’ period of project start date i.e. T as defined timelines in
Chapter 9.

26.4.2 Commencement of Contract

Commencement of the contract shall be from the date of issue of Work order or as specified
in Work Order

26.5 Obligations of the System Integrator

Standard of Performance
The SI shall perform the services and carry out their obligations hereunder with all due
diligence, efficiency and economy, in accordance with generally accepted professional
techniques and practices, and shall observe sound management practices, and employ

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appropriate advanced technology and safe and effective equipment, machinery, materials
and methods. The SI shall always act, in respect of any matter relating to this contract or to
the Services, as faithful advisers to the Employer, and shall at all times support and safeguard
the Employer's legitimate interests in any dealings with sub-consultants or Third Parties.

26.6 System Integrator’s Personnel

26.6.1 General

The SI shall employ and provide such qualified and experienced Personnel as are required
to carry out the Services.

26.6.2 Description of Personnel

(a) The titles agreed job descriptions, minimum qualifications and estimated periods of
engagement in the carrying out of the Services of each of the SI’s Key Professional
Personnel.
(b) If additional work is required beyond the scope of the Services specified in Terms of
Reference, estimated periods of engagement of Key Personnel set forth may be
increased or decreased by agreement in writing between the Employer and the SI,
provided that any such increase or decrease shall not, except as otherwise agreed,
cause payments under this Contract.
(c) In case the project or an activity of the project is delayed or there is likelihood of delay
due to a reason beyond the control of SI, the SI will report the same to MMRDA, who
will ask SI to submit his proposal of reduced deployment of staff as per the requirement
for review and approval of MMRDA.

26.6.3 Agreed Personnel

The SI hereby agree to engage the Key Professional personnel and sub- consultants listed
by Title as well as by Name in the Chapter 4, in order to fulfil the contractual obligations under
the Contract.
26.6.4 Removal and/or Replacement of Personnel

(a) Except as the Employer may otherwise agree, no changes shall be made in the Key
Professional Personnel & if for any reason beyond the reasonable control of the SI, it
becomes necessary to replace any of the Personnel, the SI shall forth with provide as
a replacement, a person of equivalent or superior qualifications with the prior approval
of the Employer.

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(b) If the Employer (i) finds that any of the Personnel has committed serious misconduct or
has been charged with having committed a criminal action, or (ii) has reasonable cause
to be dissatisfied with the performance of any of the Personnel, the SI shall, at the
Employer's written request specifying the grounds there for, forthwith provide a
replacement within 45 days, a person with qualifications and experience acceptable to
the Employer.
(c) If the key personnel are required to be replaced on the instructions of the Employer, or
on its own by the SI at the time of initial deployment or the key personnel are replaced
by the SI after initial deployment (including the key personnel for whom CV were not
required to be submitted along with the proposal), for the reasons other than death,
prolonged illness requiring change of physical location which shall be duly certified by
a medical practitioner registered with Government Authority, the same shall be allowed
subject to approval by the Employer.
(d) After receiving notice of removal/termination of SI employees from Employer, SI shall
remove his personnel within 30 days of receipt of notice.
26.6.5 Engagement Project Director

The Bidder shall ensure that at all times during the SI’s performance of the Services in
the Employer's country the Project Director, shall be available at the Project site.

26.7 Obligations of the Employer

26.7.1 Assistance

The Employer will provide all necessary support and assistance required for successful
execution of this project.
26.7.2 Access to Site

On request of successful Bidder Employer may grant permission to enter the project locations
for successful execution of this project

26.7.3 Payment

In consideration of the Services performed by the Consultant under this Contract, the
Employer shall make to the Consultants such payments and in such manner as is provided
in Chapter 9 of this RFP.

26.8 Fairness & Good Faith

26.8.1 26.Good Faith

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The Parties undertake to act in good faith with respect to each other’s rights under this
Contract and to adopt all reasonable measures to ensure the realization of the objectives
of this Contract.
26.8.2 Operation of the Contract

The Parties recognize that it is impractical in this Contract to provide for every contingency
which may arise during the life of the Contract, and the Parties hereby agree that it is their
intention that this Contract shall operate fairly as between them, and without detriment to
the interest of either of them, and that, if during the term of this Contract either Party
believes that this Contract is operating unfairly, the Parties will use their best efforts to
agree on such action as may be necessary to remove the cause or causes of such
unfairness, but no failure to agree on any action pursuant to this Clause shall give rise to
a dispute subject to arbitration in accordance with GCC hereof.

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CHAPTER- 27
FUNCTIONAL REQUIREMENTS

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27 CHAPTER 27: FUNCTIONAL REQUIREMENTS

This section contains the functional requirements for the project. Please rename the file to
your company name to identify the right response against the SI. SI are required to fill in their
responses by putting relevant code against the requisite row in the column based on code as
mentioned below:

Compliance Parameter

F - Full Compliance (Out of Box)

P - Partial Compliance / Workaround

C - Customization

N - Not Available

27.1 5D BIM and CDE

5D Building Information Modelling

Visual Construction scheduling, Construction Project Management and

Sl No.
Cost
1 System should be able to handle powerful CPM scheduling system
Ability to track Budgeted quantity, change orders, revised scope of work,
2
remaining work, Inspected quantity, Billed quantity within contract
3 Ability to do BIM-based planning
4 System should be able to produce Gantt chart and WBS view.
5 Ability to save multiple baselines
6 Ability to import all 3D model formats and all types of geometry data

7 Ability to generate BIM based progress records for monthly progress review
Ability to manage prime and subcontracts with the option of linking contract to
8
Estimates, Schedules.
9 Advanced and customizable task and resource status analysis
Ability to Compare real project progress with the original schedule, and be
10
visualized in the BIM model.

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Visual Construction scheduling, Construction Project Management and

Sl No.
Cost
Ability to have Interoperability through .xml, .csv, or related file formats with
11 industry-standard project scheduling systems to generate seamless 4D
simulations
12 System should be accessible to be used through Cloud.
13 Ability to set deadline for mails and Site correspondence
14 Ability to define rates against the resources to calculate costs

Ability to consume file and create references to ensure that files are updated
15
across different working spaces with newer versions coming up

16 Ability to provide resource Quantity / Cost utilization graphs and tables

17 Ability to record budgeted tasks against activities
Ability to generate detailed BIM Based Cost Estimation with resource
18
requirements

Ability to do Quantity Take-Off directly from multi-disciplinary 3D BIM model and

19
2D CAD drawings with approved quantity
20 Ability to select the option to acknowledge/reply mails and manage
conversations
Visualization of Material Resource quantities; planned vs. actual; can be model
21 data driven (e.g. cubic metres of concrete poured, tons of steel erected, number
of isometrics, number of equipment, etc.).
Custom digital forms for Daily progress reports, Request for Inspections, health
22
and Safety checklists, non-conformance reports, and other related documents.
Ability to add and manage resources (with different resource types) to the
23
activities in construction schedules.
24 Ability to have data connectors to external Business Intelligence tools.
Ability to update actual dates of construction schedules, from mobile
25 applications, with different levels of approval

Simulation of temporary works, access requirements for specific

26
equipment/material installation or operations
27 Start-up/commissioning – visualization of the systems tested/not tested
28 Ability to overlay 2D PDF files on 3D BIM Models
Visualization of erection status at any given date(s) / creation of ‘storyboard’
29
snapshots

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Visual Construction scheduling, Construction Project Management and

Sl No.
Cost
30 Ability to do dynamic filtering
31 Ability to do dynamic reporting
32 Ability to do Visual safety planning

33 Ability to provide advanced 3D/4D models for customizable work simulation

34 Ability to see resource status simulation

35 Ability to embed digital documents within the tool
36 Ability to link external documents
37 3D/4D viewpoints, including camera settings, focus time, cutting planes
Ability to markups on 3D model and 4D model and ability to save the markups
38
and viewpoint.
39 Ability to generate issues and look into them in an issue tracker list.
40 Ability to create simple geometry and workspaces
41 Ability to create high-quality rendering

Should have Mobile applications in Android, iOS, for Stakeholders to fill forms
42
from Construction sites for all site correspondence and communication.

43 Ability to edit animations

Ability to manage revision of quantities with revision to design/3D BIM model
44
ensuring change management.
Ability to evolve and use the project performance measuring technique, EVM
45 (Earned Value Management) to provide accurate forecasts of project
performance problems and analyze CPI & SPI
Ability to generate BIM based project dashboards configurable for user
46
requirements
47 Ability to deliver data on mobility devices
48 Ability to do User configurable BI and BIM based reporting system
49 Ability to report actuals in graphical 3D and report-based
Capable to integration of Multiple BIM Design Software (e.g. Revit, Tekla,
50
Bentley, ArchiCad? as well as interoperable open IFC format.

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Visual Construction scheduling, Construction Project Management and

Sl No.
Cost
Ability to detect and qualify the BIM Model, information extension possibility,
51
check necessary attributes and construction related information
Ability to have Multi-Project, Multi user access, Multi user authorization, Multi
52
currency and taxation features
53 Ability to perform productivity analysis
54 Ability to visualize available workfronts

Common Data Environment (CDE)

Sr.
Technical Specification
No.
1 Capture E-signature while changing statuses of the file in a review
2 Perform full tracking of flow of information
3 Perform real time reporting of flow of information
4 Upload documents in any format.
5 Download documents to computer and handheld devices (e.g. cell phone)
6 Assign metadata to upload documentation as per client requirement.
Full traceability of documents/ drawings including change identification, date/
7
time stamping, author and distribution
8 Export report data to Microsoft Office (Excel and Word) and PDF
9 Export CSV/ delimited data files
Subject documents to version control, so that the latest version is the firstly
available document to any person conduction a search or reviewing documents
10
stored and shall have an audit trail of all users accessing and editing the
document.
Automatic assignment of unique reference numbers to all documents entered
11
into the system
12 Determine the structure of the metadata assigned to documentation.
13 Alter the metadata structure during the lifecycle of the project
Set mandatory metadata fields (1 or more) before a document will be upload to
14
the system
Automatic assignment of Date & Time metadata when a document is uploaded
15
to the system

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Sr.
Technical Specification
No.
16 Set nomenclature rules for different folders under the portal
17 Produce custom reports based on metadata entered with each document.
Reviewers to digitally sign off documents and correspondence on completion of
18
review, as defined in the workflow process.
19 Accommodate external printing / plotting connectivity
Provide a search functionality so that the users are able to search through any
20
field, metadata, or workflow process
21 Search by multiple criteria at the same time
Provide audit log in the system to track the activity across the platform in case
22
of deletion of data
Provides facility to create workspaces for organizations as per ISO-19650
23
guidelines for design processes.
Allows users to set nomenclature to follow for spaces, folders, files, projects,
24
project packages, etc.
25 Provide Customized Roles and permission levels for users
Effective drawing & document management process and drawing & document
26
register.
Create a digital review system to capture the comments and issues marked on
27
the drawing/models/documents from all the versions of the file
Perform markups, annotations, sketching, comments on PDF, CAD, BIM and
28
document files
Create and add signatures, stamps, digital signature certificates, shapes, etc.
29
for reviews
30 Create workflows to resolve issues
31 Create standalone issues to add to the Digital Review system
32 Share issues via transmittals and submittals for better communication
Assign statuses to the issues in the digital review system with a seperate
33
workflow
34 Track the issues and the file status in the form of dashboards
Support issue tracking and management (e.g. issue definition, assigning issue
35
to owners, converting issues to tasks)
36 View and "mark-up" drawings and design information sketches.
37 Layer drawings for multiple "mark-up"

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Sr.
Technical Specification
No.
Customized workflow process as defined by the Client and ability to add/ modify
38
the workflow during the Project.
39 Configurable statuses for the workflows as per the client requirement
Create unlimited level and nested approval workflows for various types of
40
documents within the system with a predefined customized workflow
41 Customise predefined templates and create new ones
customize entire approvals and work-sharing system where Managers can set
42 rules within a project to maintain a certain flow of information or data within the
project.
Capability to provide whatsapp Notifications for approval workflows and mails
43
sent through cloud on client request
2 Factor Authentication, login verification through Indian digital signatures i.e.
44 DSC and Aadhar based authentication to prevent misuse of critical project
information
45 Visual Workflows
Mandatory that data hosted and processed in a MEITY empanelled Indian Data
46
Centre with geo-fencing of Information within Indian geographical boundaries
47 Platforms should have no limitation on stages of approval workflow
48 Support task management (e.g. create, assign, manage, track tasks)
49 Create Task management system
50 Link Resources, timeline, stakeholder, etc. to tasks
51 Track planned vs. actual activities using tasks and their completion updates
52 Link files, documents to tasks for better task management
53 Create and manage transmittal and submittal packages
Share work, files, or any project-related data within and across workspaces via.
54
Submittals and transmittals
Send and receive mails with an option to acknowledge or reply for streamlined
55
communication and integrate the system with external email platforms
56 Attach project-related files, documents, etc. to this email as an attachment
57 Read/ interface with CAD and 3D model software AutoCAD and REVIT.
58 Autodesk Revit plugin should be available for upload of BIM models
Provide BIM 3D Management special features: sharing, visualization,
59
coordination, enriched models

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Sr.
Technical Specification
No.
Viewing files in native file formats and Open-BIM-standard formats like IFC or
60
BCF should be available
Open and view all the required files on the web without the need of downloading
61
the files on the system
Viewer should have different shading options such as consistent colors, Xray,
62
Wireframe, Hidden lines, Shaded lines, Shaded, etc
Users should be able to zoom in and out, rotate the model around any selected
63 point, and pan the model with simple clicks using the mouse device or touch
screen.
64 Users should be able to do a walkthrough of the model
Users should be able to perform measurements using measurement operators
65 where they have length measurement, area measurement, and angle
measurement, and can find 3D coordinate points
Users should be able to create, save and share dynamic queries that can be
66 used to take-off quantities of models based on objects, families, elements,
categories or a specific metadata of the element from 3D models
Platforms should allow users to make use of Section planes and cut cross
sections in X, Y, and Z directions or cut cross sections with any face of the
67
model as the plane of reference and then slide it across that plane and cut the
cross section as required
68 Create Section boxes with the help of Section box handles.
Users should be able to select any element in the model and isolate, focus,
69
hide, set color, Change the transparency, transform, and check its properties.
Users can make use of the Object tree to view the structure and hierarchy of
70
the elements or objects in the 3D model
Users should be able to view all the metadata of the elements in the viewer on
71
the web in its original native file format
72 Users should be able to create, share, and save views of models
73 Users should be able to change viewer settings
Platform should make use of Streaming technology for model viewing and CAD
74 viewing to reduce latency to load the files on the browser web and offer better
viewing experience with limited internet bandwidth
Combine/merge/federate models of different disciplines and formats on web for
75 reviews and clash detection and create custom views for focused coordination
efforts

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Sr.
Technical Specification
No.
Perform interdisciplinary/interdisciplinary clash detection for different models on
76
the cloud
Capability to have client side or server side clash detection based on client
77
priority
78 Turning clashes into resolvable issues within the platform
Set up tolerance levels and constraints for clash tests and save the conditions
79
for future work
Provide predefined templates (e.g. minutes or meeting, RFIs, issues log,
80
request form)
81 Generate and manage RFIs (Request For Inspection)
Create Customizable forms for Health & Safety checklists, Quality Checklists,
RFIs, etc.
82
Creating forms for capturing details of contractors/subcontractors progress,
resources consumed and time taken to produce Progress Reports, Non-
conformance reports, Labour reports, etc.
83 Set rules for filling forms and approving them
Assign and create workflows for forms to digitize the documentation and have
84
a paper-less approval system
85 Platform should have no restriction on number of sections of questions in forms
86 Unlimited approval stages for forms with customizable user access
87 Generate statistical reports based on historic data.
88 Provision of Integrating with ERP Systems
89 Possibility to Integrate solution with BMS/CAFM/CMMS platforms
open APIs available or developed on request, for integration with legacy
90
systems like ERP, Facility Management or Vendor Management Systems

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27.2 Geographical Information System (GIS)

S. No Functional Requirement Specifications

A Geographical Information System

1. Feature of Publishing of the Map online

2. Tooltip display features on parcels, Rails, utilities etc.

3. Features to allow end users to click on individual feature and return a selected
set of attributes for features from any or the entire accessed database

4. Spatial analysis (Buffer, shape creation on map)

5. Separate windows for map data and database reports.

6. Simple and easy-to-use built-in tool to customize the user-interface in terms of

menu items etc.

7. Thematic Map & legends display

8. Dashboard for at a glance information retrieving

9. Graphical charts reports for quick understanding

10. MIS reports module to view information in just a click

11. Display of current status of the land like acquired, under acquisition and to be
acquired

12. Functionality to view Raster data on the web GIS map

13. Open source base map layer in the map background(OSM Layer)

14. Pan, zoom rectangle, previous zoom, next zoom, initial zoom, zoom in and
zoom out tools for map.

15. Advance search for the registered users with multiple parameters combinations

16. User registration module with role assigning option to users

17. Separate access to functionality for role based users like view, update,
administration, basic search on map etc.

18. Feature to Provide facility for users to register online with user name &
password.

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S. No Functional Requirement Specifications

19. Buffer Analysis Module

20. Distance Calculation for spatial data on map

21. Area calculation for spatial data on map

22. Functionality to view images or picture attached with spatial feature.

23. Function to locate Assets, Utilities on map

24. Query as per land area, width etc. parameters

25. Distance from approach track etc.

26. Provide functionality for SMS and Email alerts

27. Web GIS application's ability to integrate with CAD desktop software like Q-GIS,
AutoCAD, Arc GIS

28. User friendly UI for users to operate smoothly

29. Web GIS application deployable on cloud service

30. Photo uploading facility to upload photos

31. Master entry forms for data updating to the system

GIS AND MAPPING SOFTWARE

32. Ability to execute efficient data compilation and editing

33. Ability to have administration tool to define rules for intelligent features

34. Ability to handle both CAD and GIS data for geometric level accuracy and
handle CAD data natively.

35. Ability to read the legacy data without any loss of information and also should
be able to save to any versions so as to work with legacy applications (this will
be necessary to take inputs from third parties and contractors)

36. Ability to assign any project coordinate systems and also should have facility for
user defined projection systems.

37. Ability to have facility to create small to very large terrain model from any type
of elevation inputs including Geo tiff images.

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S. No Functional Requirement Specifications

38. Ability to have the ability to create user specified smooth contours from the
terrain model created from various different sources.

39. Ability to write the contours with elevation details to ascii format easily and
quickly with very easy to use interface to input to army specific applications.

40. Ability to generate Scalable terrain model from various sources.

41. Ability to support Integration for all types of spatial data formats

42. Ability to create any GIS schema and be able to store the schema in XML
format where it can be edited in any common xml editor.

43. Ability to have high level of flexibility to create very complex GIS schema to
support Features, Properties, Domain lists, default values, Property based
symbology, Property based annotation, multiple types of attributes.

44. Ability to be easy to implement without programming.

45. Ability to have support for Projection transformations

46. Ability to integrate source data in multiple projections

47. Ability to include custom made VBA routines into the XML based definitions.

48. Ability to do automatic and semi automatic digitization on maps or scanned

maps.

49. Ability to have georeferencing tools.

50. Ability to support image processing capabilities like contrast stretch, density
slice, Histogram, Mosaic, clip, etc. .

51. Ability to connect, Query, retrieve, edit and post Oracle spatial data without
needing any additional connectors etc.

52. Ability to have 3D storage capability in Oracle spatial

53. Ability to have 3D smart editing tools

54. Ability to have support for multi-user access via feature locking

55. Ability to adhere to native Oracle Spatial feature and topology models

56. Ability to be able to maintains defined topological relationships

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S. No Functional Requirement Specifications

57. Ability to provide application specific editing tools for accurate feature
placement and editing and bulk Oracle Spatial loading

58. Ability to have support for the Oracle 10g,11g and 12c topology model

59. Ability to have topological cleaning options like Split/Merge polygon command,
Line Cleaning tools, Find Dangles, Gaps, Duplicates from “Spaghetti” Line Work

60. Ability to have warping tools to fit data to existing control

61. Ability to easily adopt imported or legacy data through Dynamic Feature Scoring

62. Availability of comprehensive Spatial Analysis tools for creating buffers around
selected features, Spatial Query, Overlay feature classes, Results
symbolization and reporting both in 3D and 3D

63. Ability to be able to do 3D intersection analysis.

64. Ability to have Map Generation and Print Preparation tools for Grid and
graticule generation, Marginalia, Legends, North arrow, Scalebar, Neat lines.

65. Ability to have tools to define separate symbology for printing and publishing
purpose without affecting the original data and be able do (What You See is
What You Get) for display of cartographic maps.

66. Ability to Plot high fidelity output, Publish to intelligent PDF, 3D PDF ,
Bookmarks, Web links

67. Ability to Direct reference geospatial formats like MapInfo (TAB, MID/MIF),
Shapefiles, Oracle Spatial, CAD files etc.

68. Ability to reference and transform file according to defined projection

69. Ability to work with the native format - identify, overlay, and more without any
special licensing

70. Subject Matter Experts should be able to customize applications without much
support from programmers.

71. Developers should be able to further customize via: C expressions, XSLT,

VBScript, VBA, MDL, .NET API

72. Ability to automatically set the proper geo-coordinates based on the geographic
location

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27.3 Hardware Technical Specifications

Printer Specification:

S. No. Parameter Minimum Specifications

1 Print speed black (normal, A4) Up to 28 ppm

2 Resolution Up to 1800 dpi

3 Print technology Monochrome & Color Laser

4 Duty cycle (monthly, A4) Up to 15,000 pages

5 Recommended monthly page volume 250 to 2000

6 Standard memory 2GB/4GB

7 Processor speed Minimum 700 MHz

8 Paper handling standard/input Up to 250-sheet input tray

Paper handling
9 Up to 150-sheet output bin
standard/output

10 Media sizes supported A4, A5, A6, B5, postcard

Paper, transparencies, postcards, envelopes,

11 Media types supported
labels

Hi-Speed USB 2.0 port with USB data cable,

12 Standard connectivity
Ethernet with RJ45 connectivity

13 Duplex printing Automatic (standard)

Microsoft Windows 7 Professional(64bit),

Compatible operating Windows 8 Pro(64 bit), Windows 8.1, Windows
14
systems 10, Server 2008 R2, Server
2012 R2, MAC OS 9.0, MAC OS X, Linux

Input voltage 220 to 240 VAC (+/- 10%), 50

15 Power requirements:
Hz (+/- 2 Hz);

Power consumption during

16 Less than 500W
printing

17 Energy Efficiency BEE or Energy Star certified

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S. No. Parameter Minimum Specifications

18 Front operating Panel Graphical LCD display

19 Warm up time less than 10 seconds

Laptop Specification:

S. No. Parameter Minimum Specifications

11th Gen Intel Core i9-11900H, 2.5 GHz Base Speed, Up to 4.9
GHz, 8 Cores, 16 Threads, 24MB Cache
or
1 Processor
AMD Ryzen 9 5900HX Processor, 3.3 GHz Base Speed, Up to
4.6 GHz Max Boost Speed, 8 Cores, 16 Threads, 16MB L3
Cache

16GB (8GB SO-DIMM *2) DDR4-3200MHz, Upgradeable Up to

2 Memory
32GB

1 TB M.2 NVMe PCIe 3.0 SSD with additional 1x M.2 Slot for
3 Storage
SSD storage expansion

15.6-inch (39.62 cms) or 14 inch, FHD (1920 x 1080) 16:9

300nits, 240Hz/3ms Refresh Rate, IPS-level Anti-glare Panel,
1000:1 Contrast Ratio, 72% NTSC, 100% sRGB, 75.35% Adobe
with Adaptive-Sync Technology
4 Display or
17.3-inch (43.94 cms) FHD (1920 x 1080) 16:9, 300nits,
300Hz/3ms Refresh Rate, IPS-level Anti-glare Panel, 1000:1
Contrast Ratio, 72% NTSC, 100% sRGB, 75.35% Adobe,
Adaptive-Sync technology

Pre-loaded Windows 10 Home with lifetime validity | Software

Operating
5 Included: Software Included: Pre-installed Office Home and
System
Business 2019 with Lifetime validity

6 Battery Up to 14.7 hours battery life

1x HDMI 2.0b | 1x RJ45 LAN port | 1x Thunderbolt 4 support

7 Port DisplayPort | 3x USB 3.2 Gen 1 Type-A | 1x 3.5mm Combo
Audio Jack

Wi-Fi 6(802.11ax)+Bluetooth 5.2 (Dual band) 2*2| Wi-Fi 6

8 Connectivity
(802.11ax) 2*2 | Bluetooth 5.2

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S. No. Parameter Minimum Specifications

9 Camera 720P HD webcam

2x 2W Speaker | Built-in array microphone | DTS Audio

10 Speaker
Technology

Dedicated NVIDIA GeForce RTX 3070 GDDR6 8GB VRAM, With

ROG Boost up to 1660MHz at 115W + 15W with Dynamic Boost
or
11 Graphics
Dedicated NVIDIA GeForce RTX 3060 GDDR6 6GB VRAM, With
ROG Boost Up to 1630MHz at 90W TGP + 5W with Dynamic
Boost

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27.4 Cloud
27.4.1 Cloud Portal Service Provisioning

Sr.
Description Compliance Y/N
No.
The Service provider should offer cloud service
provisioning portal for to provision cloud services either via
1
portal, mobile app or automated using API.

Cloud service provider should enable to provision / change

2 cloud resources through self service provisioning portal.
Service provider should enable to provision / change cloud
3 resources from application programming interface (API).
The user admin portal should be accessible via secure
4 method using SSL certificate.
Should be able to take snapshot of virtual machines from
5 provisioning portal.
Should be able to size virtual machine and select require
6 operating system when provisioning any virtual machines.
Should be able to predict his billing of resources before
7 provisioning any cloud resources.
MMRDA should be able to set threshold of cloud resources
8 of all types of scalabilities.
Should be able to provision all additional storages required
9 for cloud services.
Should be able to provision any kind of resources either
10 static or elastic resources.
11 Should get list of all cloud resources from provisioning
portal.
Should be able to set minimum and maximum number of
12 virtual machines which will be automatically provisioned as
part of horizontal scaling to handle spike in load.

27.4.2 Cloud Portal

Sr. Cloud Capabilities Compliance(Y/N)

In order to increase the service availability, the cloud service
provider must offer multidimensional scaling of cloud services
1 on the request of MMRDA. Resources like RAM and CPU shall
scale vertically as well

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systems should scale horizontally

Cloud service should enable to provision cloud resources

2 through self service provisioning interface.
Cloud System should enable to provision cloud resources from
3 application programming interface (API)
4 Cloud System should be accessible via VPN using SSL
certificate.
Should be able to create, delete, shutdown, reboot virtual
5 machines from Cloud portal.
Should be able to size virtual machine and select require
6 operating system when provisioning any virtual machines
Should be able to predict billing of resources before
7 provisioning any cloud resources if integrated with billing
system.
Should be able to set threshold of cloud resources of all types
8 of scalabilities.

Should be able to provision any kind of resources either static

9 or elastic resources.
The cloud virtual machine created by portal should have at-
least two virtual NIC cards. One NIC card should be used for
10 internet traffic while other should be used for internal
service traffic.
The Cloud System shall be capable of allowing applications to
self- service compute, network and storage infrastructures
11 automatically but limiting to, based on workload demand.

Should ensure that the virtual machine format is compatible

12 with other cloud systems.
Cloud System should give provision to import cloud VM
13 template from other cloud systems.
Cloud System should support provisioning from self-Cloud
14 Orchestration System to add more storage as and when
require by VM.
Cloud System should give provision to attached new block disk
15 to any cloud VM from self-service portal.
The Solution should provide a simple to use intuitive web end
16 experience for Cloud Administrator and User of MMRDA.
The Solution should provide Unified Infrastructure management
with complete inventory management of virtual machines &
17 physical resources.

The Solution should provide comprehensive service catalog

with capabilities for service design and lifecycle management,
18
a web-based self-service portal for users to order

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and manage services.

Cloud System should have provision to ensure that cloud

19 virtual machine is into separate network tenant and virtual LAN.
Cloud System must ensure that cloud virtual machines are
20 having private IP network assigned to cloud VM
Cloud System must ensure that cloud virtual machines are
21 having private IP network assigned to cloud VM.
Cloud System must ensure the ability to map private IP
address of cloud VM to public IP address as require
22 from portal of Cloud Orchestration System.
23 Should ensure that cloud VM network is IPV6 compatible.

Should support use of appropriate load balancers for network

24
request distribution across multiple cloud VMs.
Cloud Orchestration System should provide network
25
information of cloud virtual resources.
Cloud Orchestration System should have built-in user-level
26 controls and administrator logs for transparency and audit
control
Cloud System should support policy-based provisioning of
virtual machines. Based on granted permission, users should
be able to perform the operations. For example, if any
27 users don’t have permission to delete VM, he should not be
able to do it.
Cloud System should support quota-based system. Users
28 should not be able to provision resources beyond allocated
quota.
The Admin should be able to define Access Control to Permit
29 or Deny operation per Group or per User.
Should have provision to define Workflow to Escalate
30 Permission to Group Admins or System Admins.
The Solution should allow for implementing workflows for
provisioning, deployment, Decommissioning all virtual and
31 physical assets in the cloud data center.
User Management: The solution shall provide comprehensive
32 user management.

Functions including tenant-specific user grouping and

admin/user rights within the scope of a tenant. The tenant-
admin user is considered distinct from the overall cloud solution
administrator. The tenant- admin shall be able to manage own
profile, tenant preferences, as well as users within the
33
tenant/group scope. Individual users shall be able to manage
their own profile and individual preferences. The solution

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administrator shall have the rights to all User Management

functions.
Cloud System should provide facility to make template from
34
virtual machines.
Cloud System should give provision to make clone of cloud
35
virtual machine from Cloud Orchestration System.
Cloud System should have provision to live migration of virtual
36
machine to another physical servers in case of any failure.
Cloud System should have provision to migration of virtual
machine from one hypervisor platform to another hypervisor
37 platform through its UI.

Cloud System cloud shall continuously monitor utilization

across Virtual Machines and shall intelligently allocate available
38 resources among the Virtual Machines.

The Cloud System solution shall be able to dynamically

allocate and balance computing capacity across collections
39 of hardware resources of one physical box aggregated into one
unified resource pool.
The Cloud System cloud solution should support detecting, in
real time, resource requirements of a system in virtual
environment and automatic scaling of resource parameters like
40 RAM and CPU to compensate resource requirement in a
system.

The solution shall provide near zero downtime host patching

with maintenance mode to move running workloads to other
41 hosts on the platform with a consistent audit trail of the patching
process.
Cloud System should give provision to monitor the network
42 traffic of cloud virtual machine.

Cloud System should offer provision to analyze of amount of

43
data transferred of each cloud virtual machine.
Cloud System must offer provision to monitor uptime of each
44 cloud virtual machine.

Cloud System must make provision of resource utilization

graph i.e., RAM of each cloud virtual machine. There should be
provision to set alerts based on defined thresholds. There
45 should be provision to configure different email addresses
where alerts can be sent.
Cloud System must make provision of resource utilization i.e.,
46 CPU graphs of each cloud virtual machine.

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Cloud System must make provision of resource utilization

graph i.e., disk of each cloud virtual machine. There should be
graphs of each disk partition and emails should be sent if any
47 threshold of disk partition utilization is reached.

Cloud System must give provision to monitor the load of

48 Linux/Windows servers and set threshold for alerts.
Cloud System must ensure that there should be historical data
of minimum 6 months for resource utilization in order to resolve
49 any billing disputes if any.

Cloud System must ensure that there are sufficient graphical

50
reports of cloud resource utilization and available capacity
Should be able to create virtual instances of required
51
configuration without limiting to any standard templates

27.4.3 General Cloud Requirement

# Description Compliance(Y/N)

The datacenter shall be at least an Uptime/TIA 942

1
certified Tier III datacenter providing 99.7% services
availability SLAs
The datacenter shall be well equipped with physical,
logical, network and infrastructure security solutions,
2 access protection systems including physical access
control, and shall maintain the logs of the access.

The datacenter shall be well equipped with intrusion

detection & protection systems, firewalls, system
3 management solutions & tools, back-up & restore
solutions, monitoring tools, network load balancer for
applicable servers and network layer security to isolate
MMRDA Web, App and DB environment
The datacenter shall have ability to scale up or down the
4 servers/compute resources on-demand/ as desired
without significant down time.

The compute infrastructure shall include the physical /

virtual machines, operating systems, application
5 servers, database server, anti-virus solutions and system
management & back-up agents

The IT infrastructure should be hosted on Government

6 Community Cloud.

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All the virtual machines should be auto scalable in terms

7 of RAM and CPU.

The cloud platform should be enough intelligent to

8 predict incoming load and assign resources to virtual
machines dynamically without rebooting system.
Cloud platform should always allocate minimum 50%
9
buffer resources against running load to handle sudden
spikes.
The cloud platform should provide high availability
across virtual machines so that even if any host goes
10 down, all guest virtual machines should be migrated to
another host automatically.
Cloud platform should support horizontal load balancing
along with vertical. Load balancer should be used to
load balance traffic. Load balancer should be able to
11 trigger new virtual machines to handle additional load. If
load goes down, newly triggered virtual machines should
be recycled.
12 Cloud provider should give MMRDA a dashboard of all
virtual machines to monitor allocated and used
resources by APPLICATION and associated
applications.

Cloud dashboard should allow to generate reports for

13 trend analysis of system usage.

27.4.4 Web Application Firewall

# Description Compliance
(Y/N)
1 Cloud platform should provide Web Application Filter for OWASP
(Open Web Application Security Project) Top 10 protection
2 Service provider WAF should be able to support multiple website
security.
3 Service provider WAF should be able to perform packet inspection
on every request covering all 7 layers.
4 Service provider WAF should be able to block invalidated requests.
5 Service provider WAF should be able to block attacks before it is
posted to website.
6 Service provider WAF should have manual control over IP/Subnet.
i.e., Allow or Deny IP/Subnet from accessing website.
7 The attackers should receive custom response once they are
blocked.

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8 Service provider must offer provision to customize response of

vulnerable requests.
9 Service provider WAF should be able to monitor attack incidents
and simultaneously control the attacker IP.

10 Service provider WAF should be able to Whitelist or Backlist

IP/Subnet.
11 Service provider WAF should be able to set a limit to maximum
number of simultaneous requests to the web server & should drop
requests if the number of requests exceed the threshold limit.
12 The WAF should be able to set a limit to maximum number of
simultaneous connections per IP. And should ban / block the IP if
the threshold is violated.
13 WAF should be able to set a limit to maximum file size, combined
file size in bytes
14 WAF should be able to limit allowed HTTP versions, request
content type,
restricted extensions & headers
15 Service provider WAF should be able to limit maximum number of
arguments, argument name, value, value total length etc.
16 Should be able to BAN an IP for a customizable specified amount
of time if the HTTP request is too large.
17 Should be able to limit maximum size of request body entity in
bytes
18 The WAF should be able to close all the sessions of an IP if it is
ban.
19 Should be able to Ban IP on every sort of attack detected and the
time span
for ban should be customizable. There should be a custom
response for Ban IP.
20 The WAF access and security Dashboard should show a graphical
representation of
A) For access report analysis purpose, the Dashboard should
contain following information:
i) Number of hits by status code

ii) HTTP status code wise hits

iii) HTTP methods wise hits

iv) Client browser wise hits

v) Client Operating system wise hits

vi)Traffic (No. of hits) per URL

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vii) Average bytes received per request

viii) Average bytes sent per request

ix) Average time elapsed per request

B) For security report analysis purpose, the Dashboard should

contain following information:
i) Average score by status code

ii) Distribution of blocked requests

iii) Number of blocked requests

iv) OWASP Top 10 requests

v) Reputation tags

vi) IP list reputation

C) For network incoming and outgoing traffic captured by WAF

packet filter dashboard should contain following information:
i) Number of packet hits

ii) Source IP, Destination IP wise hits

iii) Firewall actions (allow, deny) wise hits

iv) Requests per destination port wise hits

D) Geo map of number of hits by country

21 WAF should support different policies for different web applications.

22 Vendor to ensure 24x7x365 availability of WAF service.

23 WAF should support different policies for different application

section (different security zones within the app).

24 WAF should support IP Reputation DB (DB including blacklisted IP

Address, IP Address, Anonymous Proxy, Botnets, Windows Exploit
etc.) along with Client Source IP address-based Security Policy
and dynamic source IP blocking.
25 WAF should enforce file upload control based on file type, size etc.

26 WAF should detect known malicious users who are often

responsible for

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automated and botnet attacks. Malicious users may include

malicious IP addresses or anonymous proxy addresses.
27 WAF should support detection only, blocking and transparent
mode.
28 WAF solution should be capable of handling IPV4 and IPV6 traffic.

29 WAF solution should ensure compliance and advanced protection

against industry standards such as OWASP Top 10 vulnerabilities
etc.
30 Vendor must monitor, manage & maintain the WAF solution on a
24x7 basis.

31 WAF should provide a real-time dashboard with data such as top

attacks view, traffic monitoring view, etc.
32 WAF should provide role-based access control for the dashboard
(role based multiple login accounts both primary and secondary to
be provided).

33 WAF should provide detailed reports for all web application attacks.

34 WAF should be able to decrypt the SSL traffic to analyze the HTTP
data and should be able to re-encrypt the SSL traffic.
35 WAF should support SSL offloading.

36 WAF should support body inspection, content injection, backend

compression, validation of UTF8 Encoding, XML Inspection.
37 WAF should block invalid BODY.

38 WAF should log all transactions for auditing purpose.

39 WAF should block desktop users User-Agent, crawlers User-Agent,

suspicious User-Agent.
40 WAF should have customizable scoring policy for each request and
can block request if global score exceeds.
41 WAF should have DOS and BF protection for all or specific URLs.

42 WAF should have learning mode to create whitelist/blacklist rules

and also block attack in learning mode.
43 WAF should verify SSL certificate, certificate name, expiration and
cipher
suites. Also control over accepted TLS/SSL protocol, cipher order,
CRL verification, HTTP public key pinning, OSI stapling.
44 WAF should allow to inject Request and Response headers for
applications.
45 WAF should support Content and URL rewriting policies.

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46 WAF should send proxy HTTP headers to backend, r rewrite

cookie path, backend’ s cookies encryption and override backend
server HTTP errors.
47 WAF should support force HTTP to HTTPS redirection.

48 WAF should have OS level firewall to

PASS/BLOCK traffic inbound/outbound traffic
49 WAF should allow to create custom rules for application.

50 WAF should support Active-Active/Active-Passive failover.

27.4.5 Vulnerability Assessment and Monitoring Service

Compliance
# Description
Y/N
Monitoring of Web Applications including the corporate websites
etc. and protect it from malicious mobile codes like computer
1 viruses, worms, Trojan horses, spyware, adware, key-loggers and
other malicious programs. The service should be non-Intrusive in
nature.
Malware Monitoring scanning should be performed on Daily basis.
If any malware is injected into Web Applications, then immediate
malware alert message is forwarded to the stakeholders.
2 Application Audit and Vulnerability assessment on weekly basis to
ascertain if any corrective action needs to be taken in application
based on any observations found in
the scanning.
Should be able to detect malicious code injection/links, both known
3 and unknown malware, Web-page tampering, various zero-day
browser exploits etc.
Should be able to identify the malware source, malware threat area
4 and coverage, encoded Java Script and VB script and should not
rely on pattern/signature-based technology.
It should have minimal impact on traffic, server performance,
5 networks etc. during deployment and operation
6 Should be able to work in any network topology.
Should be able to identify applications running on non-standard
7
ports
Should have configurable scan intervals (frequency), Configurable
notification, alerting and reporting options. Configurable “whitelist”
8
option for allowed links, configurable scan schedules and on-
demand scans.

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Should have Real-time instant alerting upon detection of malicious

9 behavior (Email or SMS).
Should have detailed remediation recommendation guidance
10 including step by step instructions on how to address the threats
captured.
Should have On demand Vulnerability Scanning without user
11 intervention
Should Perform a targeted scan (i.e., check for a specific set of
12 vulnerabilities or IP Addresses).
Should be able to conduct vulnerability assessment for all
operating systems and their versions including but not limited to:
13
Windows, AIX, UNIX, Linux, Solaris servers etc.

Should be able to perform authenticated and unauthenticated

14
scans
15 Should be able to detect weak password.
Should be able to identify out-of-date software versions, applicable
16 patches and system upgrades
17 Should Flag the presence of any blacklisted software
Should be able to perform On demand Application Audit for all
types of websites including AJAX, WEB2.0, and obfuscated Java
18 Script etc. and identifies vulnerabilities throughout the entire
application, scanning the browser and server-side components.

Should check regularly for Defacement Detection, websites

change and detect for possible defacement. Such daily
19
defacement checks protect the brand, credibility and reputation of
the bank.
Should have an Executive Dashboard that provides a
comprehensive synopsis of reported vulnerabilities and malware,
remediation suggestions as well as several alert and support
20
options in predefined report formats. It should have Role based
access.

Should be able to provide remediation information in the reports

including links to patches etc.
21

Should be able to produce a report listing all applications on a host

or network, regardless of whether the application is vulnerable
22

Should Include a library of potential vulnerabilities and rules which

covers SANS (SANS Institute) top 20. This library should be
23 customizable by administrator and changes to the same are to be
traceable.

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Provide detailed report as spreadsheet, PDF and HTML format,

customizable as per the requirement and comparable to previous
24 assessment.

Should be able to generate reports on trends in vulnerabilities on a

particular asset.
25

Should have Scan history and comparison provided in Scan

Report.
26

Should have banner grabbing feature which tries to discover web-

applications in the domain.
27

Should Support industry standard reporting including OWASP top

10 categories.
28

Should support authenticated scanning with different

authentication methods including
29

Form, HTTP basic, NTLM and digest.

The web application vulnerability scanning module should be able

30 to identify the following vulnerabilities but not limited to in the
underlying application.
· XSS

· Form Validation

· Block Malformed content

· Back Doors

· Spoofing

· SQL injection

· Directory/path traversal

· Forceful browsing

· LDAP injection

· SSID injections

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· XPath injection

· Sensitive information leakage

Should be able to check mail server IP and check in multiple RBL

31 repositories
Should be able to scan SQL Injections for MSSQL and Postgre
32 SQL, databases
Should be able to scan Local file inclusion (LFI), Remote file
33 inclusion (RFI), XSS - Cross Site Scripting & Malware.
The scanning should support\cover following
34
· Open ports scanning for Security Threats

· Banner detection, directory scanning & directory indexing.

· Full Path disclosure in the pages

· Password auto complete enabled fields

· Page defacement detection & view state decoder

· Password submission method

· Time based scanning

· Robust link crawler

· SSL Certificate checking

· Web Shell Locater & Web Shell Finder

· Reverse IP domain check

Generate logs for scanner access and testing.

36
Solution should be a tool based automated solution
37
Solution should support scanning of static and dynamic links
38
Solution should be independent of application platform
39
Malware Monitoring scanning on hourly basis. If any malware is
injected into Web Applications, then immediately malware alert
40 message shall be forwarded to authority. Application Audit and
Vulnerability assessment of
weekly basis.

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It should be able to integrate with other security solutions (i.e.,

41 Security Information / Event Management, Patch Management,
IDS, IPS, etc.)
It should integrate with the existing / proposed WAF solution
42

24*7 monitoring / scanning of web pages for real time detection of

43 malware injection. No skipping of page scanning.

The service provider should have the ability to provide/Create

44 Users with various privilege levels (view only / View or take down
certain incident types)

27.4.6 Application Performance Monitoring

# Database Monitoring Compliance Y/N

1 APM should be able to provide Overview of database server like
Database details, version etc.
2 APM should be able to provide host details which are connected
to database Server
3 APM should be able to provide session details of all active
database sessions.
Monitoring & management of network link proposed as part of
4 this solution.
APM should be able to provide server configuration details (All
5 configurations, Advanced Configurations, RECONFIGURE
Configurations, Memory Configurations)
6 Bandwidth utilization, latency, packet loss etc.
APM should be able to provide Jobs and Backup Details,
including the following:
7
i) Currently executing Jobs.
ii) Job Steps Execution Info.
iii) Job Schedule Info.
iv) Recent Database Backup.
v) Back-Up within Past 24 Hours.
APM should monitor and provide details on the following queries

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performance parameters:
8
i) Top Queries by CPU, Top Queries by I/O
ii) Top Waits by Waiting Tasks, Top Slow Running Queries
iii) Most Frequently Executed Queries, Most Blocked Queries
iv) Top Queries by Lowest Plan Reuse, Cost of Missing Indexes
APM should provide to set following monitoring parameters for
9 continuous monitoring:
i) Total Server Memory, SQL Cache Memory
ii) Optimizer Memory, Lock Memory
iii) Connection Memory, Target Server Memory
iv) Granted Workspace Memory, Buffer Cache Hit Ratio
v) Page Lookups/Sec, Pages Read/Sec
vi) Page Life Expectancy (ms)
vii) User Connections, Logins/Sec
viii) Logouts/Sec, Cache Hit Ratio
ix) Cache Count, Cache Pages
x) Lock Requests/Sec, Lock Wait/Sec
xi) Lock Timeout/Sec, Full Scans/Sec
xii) Range Scans/Sec, Probe Scans/Sec
xiii) Work Files Created/Sec, Worktables Created/Sec
xiv) Index Searches/Sec, Latch Waits/Sec
xv) Average Latch Wait Time, Batch Requests/Sec
xvi) SQL Compilations/Sec, SQL Recompilations/Sec
xvii) Auto-Param Attempts/sec, Failed Auto-Params /Sec
xviii) Safe Auto-Params/Sec, Unsafe Auto-Params/Sec
xix) Availability
# Web Service Monitoring
1 APM should provide website details hosted on web server.
2 APM should provide application details running on web server.
3 Monitoring & management of network link proposed as part of
this solution.
4 Bandwidth utilization, latency, packet loss etc.
5 APM should consist of the following monitoring parameters:
i) Site Status, Total Bytes Sent

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ii) Bytes Sent/Sec, Total Bytes Received

iii) Bytes Received/Sec, Total Bytes Transferred
iv) Bytes Total/Sec, Total Files Sent
v) Files Sent/Sec, Total Files Received
vi) Files Received/Sec, Current Connections
vii) Maximum Connections, Total Connection Attempts
viii) Total Logon Attempts, Service Uptime
# Application
1 APM should consist of the following monitoring parameters:
i) Memory Monitoring
ii) Web Applications and Deployments
iii) Connections, Transactions, Queries
iv) Web Metrics
v) Transactions
vi) Availability
Monitoring & management of network link proposed as part of
2 this solution.
3 Bandwidth utilization, latency, packet loss etc.

27.4.7 SIEM Service

# SIEM Description Compliance (Y/N)

The solution should be able to handle events equal to the
1 events handled by current system
The solution should be scalable by adding additional receivers
2
and still be managed through a single, unified security control
panel.
3 The solution should be capable of real time analysis and
reporting.
The platform should not require a separate RDBMS for log
4
collection, web server or any kind of application software for its
installation.
The solution should be able to assign risk scores to your most
valuable asset. The risk value could be assigned to a service,
5
application, specific servers, a user or a group. The solution
should be able to assign and consider the asset criticality score
before assigning the risk score.

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The relative risk of each activity should be calculated based on

6
values assigned by the Asset Administrator.
The activities should be separated by levels of risk for the
7
company: very high, high, medium, low and very low.
The SIEM receiver/log collection appliance must be an
8 appliance-based solution and not a software-based solution to
store the data locally, if communication with centralized
correlator is unavailable.
The solution should be able to collect logs via the following ways
9 as inbuilt into the solution: Syslog, OPSec, agent-less WMI,
RDEP, SDEE, FTP, SCP, External Agents such as Adiscon.
The solution should provide a data aggregation technique to
10
summarize and reduce the number of events stored in the
master database.
The solution should provide a data store which is compressed
11
via flexible aggregation logic.
The data collected from the receiver should be forwarded in an
12
encrypted manner to SIEM log storage.
The solution should provide pre-defined report templates. The
13
reports should also provide reports out of the box such as ISO
27002.
The solution should provide reports that should be
14
customizable to meet the regulatory, legal, audit, standards and
management requirements.
The solution should also provide Audit and Operations based
15
report, Native support for Incident management workflow.
The solution should have single integrated facility for log
16 investigation, incident management etc. with a search facility to
search the collected raw log data for specific events or data.
17 A well-defined architecture along with pre and post installation
document need to be shared by the bidder.

18 The solution should have a scalable architecture, catering multi-

tier support and distributed deployment.

19 The solution should support collection of events/logs and

network flows from distributed environment(s).

20 The solution should correlate security/network events to enable

the SOC to quickly prioritize its response to help ensure
effective incident handling

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The solution should integrate asset information in SIEM such as

21 categorization, criticality and business profiling and use the same
attributes for correlation and incident management.
22 The solution should provide remediation guidance for identified
security incident:

23 Solution should be able to specify the response procedure (by

choosing from the SOPs) to be used in incident
analysis/remediation.
The solution should facilitate best practices configuration to be
24 effectively managed in a multi-vendor and heterogeneous
information systems environment.

The solution should provide capability to discover similar

25 patterns of access, communication etc. occurring from
time to time, for example, slow and low attack.
26 The solution should perform regular (at least twice a year)
health check and fine tuning of SIEM solution and should
submit a report.
27 The solution should share the list of out of the box supported
devices/log types.

The solution should support hierarchical structures for

distributed environments. The solution should have capability
28
for correlation of events generated from multiple SIEM(s) at
different location in single management console.

The event correlation on SIEM should be in real time and any

29
delay in the receiving of the events by SIEM is not acceptable.

The solution should support internal communication across

SIEM- components via well-defined secured channel.
30
UDP (User Datagram protocol) or similar ports should not be
used.
31 Event dropping/caching by SIEM solution is not acceptable and
same should be reported and corrected immediately.

32 The solution should be able to facilitate customized dashboard

creation, supporting dynamic display of events graphically.

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33 The solution should be able to capture all the fields of the

information in the raw logs.

34 The solution should support storage of raw logs for forensic

analysis.

35 The solution should be able to integrate logs from new devices

into existing collectors without affecting the existing SIEM
processes.
The solution should have capability of displaying of filtered
36 events based on event priority, event start time, end time,
attacker address, target address etc.

37 The solution should support configurable data retention policy

based on organization requirement.

The solution should provide tiered storage strategy comprising

38 of online data, online archival, offline archival and restoration of
data. Please elaborate on log management methodology
proposed.
39 The solution should compress the logs by at least 70% or more
at the time of archiving.

40 The solution should have capability for log purging and retrieval
of logs from offline storage.

41 Solution should be capable of replicating logs in Synchronous

as well as Asynchronous mode for replication from Primary site
to DR site.
The solution should provide proactive alerting on log collection
42 failures so that any potential loss of events and audit data can
be minimized or mitigated.

The solution should provide a mechanism (in both graphic and

table format) to show which devices and applications are being
43
monitored and determine if a continuous set of collected logs
exist for those devices and
applications.
The solution should support automated scheduled archiving
44
functionality into file system.

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The solution should support normalization of real time events.

45

The solution should provide a facility for logging events with

46
category information to enable device independent analysis.

The platform should be supplied on Hardened OS embedded in

Hardware/ Virtual Appliance. The storage configuration
47
should offer a RAID configuration to allow for protection from
disk failure.
The platform should have High Availability Configuration of
48 necessary. SIEM components to ensure there is no single
point of failure. Please describe the architecture proposed to
meet this requirement.
By default, at the time of storage, solution should not filter any
49 events. However, solution should have the capability of filtering
events during the course of correlation and report generation.
50 The solution should ensure the integrity of logs. Compliance to
regulations should be there with tamper-proof log archival.

51 The solution should be able to continue to collect logs during

backup, de- fragmentation and other management scenarios.

52 The solution should support collection of logs from all the

devices quoted in RFP.

53 The collection devices should support collection of logs via the

following but not limited methods:

1. Syslog over UDP / TCP

2. SNMP

3. ODBC (to pull events from a remote database)

4. FTP (to pull a flat file of events from a remote device that
can’t directly write to the network)

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5. Windows Event Logging Protocol

7. NetBIOS

The solution should support all standard IT infrastructure

including Networking & Security systems, OS, RDBMS,
55 Middleware, Web servers, Enterprise Management System,
LDAP, Internet Gateway, Antivirus, and Enterprise Messaging
System, Data loss prevention (DLP), etc.
The solution should have the ability to define various roles for
SIEM administration, including but not limited to:
57 Operator, Analyst, SOC Manager etc. for all SIEM components.
58 The solution should support SIEM management process using
a web- based solution.

The solution should support the following co- relation:

 Statistical Threat Analysis - To detect anomalies.
 Susceptibility Correlation - Raises visibility of threats
against susceptible hosts.
 Vulnerability Correlation - Mapping of specific detected
59
threats to specific / known vulnerabilities.
 Rules based Correlation - The solution should allow
creating rules
that can take multiple scenarios like and create alert based on
scenarios.
Solution should have capability to correlate based on the threat
60 intelligence for malicious domains, proxy networks, known bad
IP’s and hosts.
The solution should provide ready to use rules for alerting on
threats e.g., failed login attempts, account changes and
expirations, port scans, suspicious file names, default
61
usernames and passwords, High bandwidth usage by IP,
privilege escalations, configuration changes, traffic to non-
standard ports, URL blocked, accounts deleted and disabled,
intrusions detected etc.
The solution should support the following types of correlation
conditions on log data:
62 a) One event followed by another event
b) Grouping, aggregating, sorting, filtering, and merging of

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events.
Average, count, minimum, maximum threshold etc.

Solution should provide threat scoring based on:

63 a) Host, network, priority for both source & Destination
Real-time threat, event frequency, attack level etc.
64 The solution should correlate and provide statistical anomaly
detection with visual drill down data mining capabilities.

65 The solution should have the capability to send notification

messages and alerts through email, SMS, etc.

66 The solution should support RADIUS and LDAP / Active

Directory for Authentication.

67 The solution should provide highest level of enterprise support

directly from OEM.

68 The solution should provide a single point of contact directly

from OEM for all support reported OEM.

69 The solution should ensure continuous training and best

practice updates for onsite team from its backend resources.

70 Solution should support log integration for IPv4 as well as for

IPv6.

Solution should provide inbuilt dashboard for monitoring the

71 health status of all the SIEM components, data insert /
retrieval time, resource utilization details etc.
Solution should support at least 100 default correlation rules for
72 detection of network threats and attacks. The performance of
the solution should not be affected with all rules enabled.
73 The central management console/ Enterprise
Security managers/receivers should be in high availability.

74 24/7 extensive monitoring of the cloud services and prompt

responses to attacks and security incidents

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75 Recording and analyzing data sources (e.g., system status,

failed authentication attempts, etc.)

76 24/7 contactable security incident handling and troubleshooting

team with the authority to act

77 Obligations to notify the customer about security incidents or

provide information about security incidents potentially affecting
the customer
78 Provision of relevant log data in a suitable form

79 Logging and monitoring of administrator activities

27.4.8 Backup Solution

S.No. Description Compliance (Y/N)

The proposed backup solution should have broad platform
support - such as Windows, RHEL, SLES, Oracle Linux,
1
Ubuntu, Dabian,Solaris,AIX,HP-UX,
Freebsd,Vmware,HyperV,Nutanix,KVM, Oracle DB, MS-SQL,
SAP HANA, Exchange, Sharepoint, M365/O365 and
NDMP, NFS,SMB backups.
The proposed backup solution should support internal HA
mechanism allowing to achieve high availability of backup
2
environment without any dependencies on any other vendor.
Bidder to provide complete details to
enable high availability of backup environment.
3 The proposed cloud console must be provided with the cloud
console.
The proposed software should provide a remote deployment
4 gateway to establish a secured connection between all
instances which needs to be considered for backup with cloud
console.
The proposed backup solution should be provided to take 2
AWS Virtual Machines. In event, if support tenure gets expired
5 then still it should not affect the backup or restore operations.
The backup solution should allow to perform disk-to-disk backup
and tape out also integrate with S3-compliant
cloud buckets for long archival of backup data.

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S.No. Description Compliance (Y/N)

The proposed backup solution should not be dependent on
external backup proxy to initiate VM backup and should support
7 complete VM recovery, Granular VM recover, Instant VM and
automate VM restore in hypervisor VM repository for critical
VMs. For physical servers, its should support complete
bare metal recovery on similar and dis-similar hardware.
The proposed backup solution should provide mechanism to
8 validate backup image before restoring the backup to ensure
only clean backup images gets restore.

The proposed solution should have support for Multiplexing and

9
Multi streaming to accelerate and scale performance in any
environment.
The proposed solution should have single console for disc
10 based, tape based and cloud-based backups.

Proposed solution should have Catalogs and a central

Database for quickly find backups and files without recalling
tapes or pulling data from the cloud. The catalogs must be
11
stored on SSD disks and backup data must be stored on NL-
SAS disks. The SSD and NL-SAS disk must have disk failure
consideration to avoid any data loss due to disk failures.

12 Proposed solution should have multi-tier modular architecture.

Proposed solution should have infrastructure visualization to

13 simplify system management with an easy-to-read
network diagram view of your environment.

14 The proposed solution must provide deduplication across

backup job, daily, weekly, monthly backup.

The proposed solution must include inbuild source and

15 destination deduplication technology. Backup solution should
not depend on external storage to perform deduplication.

16 The proposed solution must have the ability configuring same

destination target volume with deduplication or non-
deduplication.
17 The proposed solution must have the ability to show in report
individual server deduplication rate, storage used for each
individual backup.
The proposed solution must support hardware snapshot backup
18 to various popular storages e.g NetApp, HPE 3PAR,
Nimble and integrate with Nutanix Files.

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S.No. Description Compliance (Y/N)

19 The proposed backup solution should provide testing
mechanism to backup images without any human interventions
and provide report.
20 The proposed solution must provide the ability to perform
Adhoc Assured Recovery, i.e. rerun Adhoc Assured Recovery
of all the backup image.
21 The proposed solution must support AES 256 encryption for
data on move.

22 The backup solution should have robust Bare metal recovery

from physical servers to Virtual, virtual to virtual, virtual to
physical and physical to physical.
The backup solution must have option to perform complete VM
recovery using Virtual Standby option providing instance
23 recovery in DC and DR site. Virtual Standby to be used for DR
replication in another region of AWS/Azure/GCP. Virtual
Standby should allow to perform failover and
failback without restricting for private or public cloud.
The backup solution should be architected with cloud-native
capabilities and should be integrated with both on-site and off-
24
site disaster recovery with built-in cloud DR and backup to
private and public clouds including Amazon
AWS, Microsoft Azure and other 3rd party compatible clouds.
The proposed backup solution shall provide block level Global
& Source side de-duplication to drastically reduce storage &
25
network needs with bandwidth throttling support to reduce
WAN utilization.
The proposed backup solution must support configurable block
26 size for de- duplication. The block size must be able to
configure as small as 4K block for best deduplication ratio
to max of 64K blocks.
The proposed backup solution should have Role-based
27 administration and it should integrate with Active Directory. The
backup solution should provide role-based access control to
help delegate specific privileges to users.
The proposed backup solution should provide additional
28 security using 2FA / MFA for the backup application console to
restrict un-authorized access to the backup management
console.
The proposed backup solution should provide security
dashboard and allow/block known and unknown applications
with cybersecurity solution that includes:
(a) Signature-based and signatureless next-gen machine-
29 learning AV engine
(b) behavior analysis for ransomware detection and protection

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S.No. Description Compliance (Y/N)

with encryption rollback
(c) Category-based application control and whitelisting
Peripheral device control and much more

30 The proposed backup solution should be provided with min.

three years 24x7 support.

31 The proposed backup solution should provide unlimited support

ticket, bug- fixes support.

32 The proposed backup solution should provide support from

center available in India so no dependencies of language or
accent while getting the support.

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