A

SUMMER TRAINING PROJECT REPORT

ON
ANALYSIS OF THE HR OPERATIONS PROJECT
AT

Submitted in partial fulfilment of the requirement

For the award of degree
Of
MASTER OF BUSINESS ADMINISTRATION
SESSION (2023-2024)
SUBMITTED TO: - SUBMITTED BY: -
Faculty Guide: Dr. S.K. Singh Name: Shivam Srivastava

Designation: Faculty Placement Coordinator Class: MBA

MBA Dept. University ID: - MBA2022018

INVERTIS UNIVERSITY, BAREILLY (U.P.)

i
 CERTIFICATE OF ORIGINALITY

I Shivam srivastava, MBA2022018 a full-time bonafide student in second year of Master of

Business Administration (MBA) Programme of Invertis University, Bareilly. I hereby certify that

this project work carried out by me at V5 Global company and the report submitted in partial

fulfilment of the requirements of the programme is an original work of mine under the guidance of

the industry mentor Mr. Ritesh singh and faculty mentor Mr. Utkarsh Kumar Verma, and is not

based or reproduced from any existing work of any other person or on any earlier work undertaken

at any additional time or for any other purpose, and has not been submitted anywhere else at any

time.

(Student's Signature)

Date: 3/10/2023

(Faculty Mentor's Signature)

Date: 3/10/2023

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 ACKNOWLEDGEMENT

It is my pleasure to be indebted to various people, who directly or indirectly

contributed in the development of this work and who influenced my thinking, behaviour, and
acts during the course of study.

I express my sincere gratitude to Mr. Utkarsh Kumar Verma, for providing me an

opportunity to undergo summer training at V5 Global company, New Delhi

I am thankful to Mr. Prof. Manish Gupta (Dean Management) for his support,
cooperation, and motivation provided to me during the training for constant inspiration,
presence and blessings.

I also extend my sincere appreciation to Ms. DR. Ankita Tandon (HOD, MBA
Dept.) who provided his valuable suggestions and precious time in accomplishing my project
report.

Lastly, I would like to thank the almighty and my parents for their moral support
and my friends with whom I shared my day-to-day experience and received lots of suggestions
that improved my quality of work.

SHVAM SRIVASTAVA

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 TABLE OF CONTENTS

CHAPTER CONTENTS PAGE

NO.

1 INTRODUCTION 1

2 COMPANY PROFILE 3

3 OBJECTIVE OF THE STUDY 9

4 SCOPE OF THE STUDY 11

5 REVIEW OF LITERATURE 13

6 RESEARCH METHODOLOGY 16

7 DATA ANALYSIS AND 20

INTERPRITATIONS

8 RESULTS AND FINDINGS 29

9 LIMITATIONS 31

10 CONCLUSIONS 33

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v
 CHAPTER 1
INTRODUCTION
 Background of the study

1
1.1 Background of the study
V5 Global is one of the leading job recruiting agencies providing Mystery Audit, Retail
Audit, Recruitment & Staffing Services.
V5 Global is a Pan-India Integrated Business Process Consulting and Restructuring
Organization that Provides a Host of Services in the Sales and Marketing Domain, to
Businesses Across Industries and Geographies. V5 GLOBAL Aims to Make Businesses
More Competitive in their Markets Through Precise Execution of Analytical Strategies,
Supplemented by Cutting-Edge Technologies and Processes. A Marketing Service Company
Providing Marketing Solutions and Excellence in Retails Projects of IT Related Companies.

V5 Global is a place where the individual is free to explore and are encouraged to voice new
ideas.

The spirit of teamwork and amity is absorbed into all employees.

They put in place robust people practices, a vibrant work culture and an environment that is
conducive to learning and individual growth.

V5 GLOBAL prides itself on being an equal opportunity employer and its HR practices are a
true reflection of its ethics and ethos.

1.2

2
 CHAPTER 2
COMPANY PROFILE
 Origin of company
 History of company
 Company’s Vision & Mission
 Services provided by company
 Leadership team
 AI tool used by company
 Clients

3
2.1 ORIGIN
About FirstMeridian Group
We are an HR investment platform formed by world-renowned investors with the objective to
help organizations and talented individuals achieve their objectives and aspirations. We bring
along an unparalleled experience in HR Solutions and combine them with the best-in-class
Technology to offer end-to-end Human Resources solutions and transform people processes.
Headquartered in Bangalore, we provide work to 110,000+ people who serve 1100+
customers across 3500+ locations through our branch network.

FIRSTMERIDIAN GROUP INCLUDES COMPANIES:

2.2 HISTORY
V5 Global Is A Part Of FirstMeridian Group
V5 Global – India’s No. 1 Retail Manpower Company
V5 started in 2005 is one of the leading manpower provider and resourcing
solutions delivering end to end Sales & Marketing solutions.

With the approach bent towards consultative sales, they add value to the sales process,
whether through strategy or through impeccable implementation or both.

V5 understand the customer’s desired end goal and work towards creating program modules
that addresses the complete situation in order to achieve these objectives.

4
V5 Global field teams are selected through a rigorous process, and they provide the best-in-
industry HR environment to attract and retain to talent.

V5 growing client roster continues to give us the opportunity to learn from our collaborators
every day.

V5 Global is a place where the individual is free to explore and are encouraged to voice new
ideas.

The spirit of teamwork and amity is absorbed into all employees.

They put in place robust people practices, a vibrant work culture and an environment that is
conducive to learning and individual growth.

V5 GLOBAL prides itself on being an equal opportunity employer and its HR practices are a
true reflection of its ethics and ethos.

2.3 VISSION
Our Vision

Transforming lives by enhancing economic opportunities for the workforce.

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…..Fulfilling a billion dreams daily.

MISSION
Our Mission

To be a leading Business & HR Solutions platform delivering enduring value for all
stakeholders through

 An Energized, People-Centric Culture

 Responsible Execution
 Innovative Technology

2.4 V5 GLOBAL SERVICES

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2.5 V5 GLOBAL LEADERSHIP TEAM

2.6 V5 GLOBAL’S AI TOOL (DIGI ONE):

7
2.7 CLIENTS

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 CHAPTER 3
OBJECTIVE OF STUDY

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MAIN OBJECTIVE OF THE STUDY IS: The report will have detailed information
on the HRM of Mangrove School.

General Objective
 To present an overview of HR operations of V5 Global company.
Specific Objective
 To know how the HR Operations team work and how the team leaders perform their
tasks and completes them on the given time.
 What are the roles and responsibilities of the HR manager and the members of the
team.
 How the work is distributed among the team members according to their needs and
how they complete their work in the specified time frame.
 Acquiring a practical knowledge and personal observation about the overall HR
procedure, functions, principles and its nature.
 To understand about the HR operation’s department of V5 Global company.
 To understand about employee’s satisfaction & dissatisfaction level.
 Find out the activities and implication of HR department to the organization.
 Analysing the HR planning, job analysis, employee recruitment process and selection,
training, performance appraisal, compensation and pay plan, benefits and service.

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 CHAPTER 4
SCOPE OF THE STUDY

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Scope of the study:

Human resources are very essential for any organization or institutions which are running to
deliver high quality of services. Also, Human resource department is the heart of any
organization as they do all the important work of an organization. By the human resource
department an organization can easily gain knowledge about their employee’s condition, their
satisfaction, dissatisfaction, history and more. This report will give a clear idea about the
Human Resource Management of V5 Global company and address how to further motivate
the employees of the company, how well the present monitoring system is working, and
more.

Research questions:
1. How many years or months have you been working in V5 Global company?

2. Which of the following factors most influence your decision to leave the job?

3. How do you feel about working condition in this organization?

4. Do you receive any training for your present job?

5. Are there sufficient skilled employees in the organisation?

6. Does your job include extra responsibilities?

7. How does administration handle complaints from clients?

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 CHAPTER 5
REVIEW OF LITERATURE

13
5.1 Role of HRIS in improving modern HR operations
A Chauhan, SK Sharma, T Tyagi - Review of Management, 2011 - mdrf.org.in

5.2 Service management effectiveness: Balancing strategy,

organization and human resources, operations, and marketing.
DE Bowen, RB Chase, TG Cummings - 1990 - psycnet.apa.org

5.3 On the interface between operations and human

resources management
J Boudreau, W Hopp, JO McClain… - … & Service Operations …, 2003 -
pubsonline.informs.org

5.4 Managing the HR dimension of international

project operations
CL Welch, DE Welch… - … of Human Resource …, 2008 - Taylor & Francis

5.5 Introduction to HR Operations and Policies

R Vaidya - 2023 - 136.233.186.203

5.6 To be strategic in the new public sector, HR must

remember its operational activities
STT Teo, JJ Rodwell - … with the Society of Human Resources …, 2007 -
Wiley Online Library

5.7 HR operations of BRAC Bank Limited

S Hore - 2017 - dspace.bracu.ac.bd

5.8 Human resource and customer benefits through

sustainable operations
A Longoni, R Cagliano - International Journal of Operations & …, 2016 -
emerald.com

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5.9 The impact of human resource management practices
on operational performance: recognizing country and industry
differences
S Ahmad, RG Schroeder - Journal of operations Management, 2003 - Elsevier

5.10 Making the HR outsourcing decision

PS Adler - MIT Sloan Management Review, 2003 - sloanreview.mit.edu

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 CHAPTER 6
RESEARCH METHODOLOGY
 Research objectives
 Source of data
 Human Resource Division

 Functions of Human Resource Division

 My internship experiences

 Job description

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 6.1 Research objectives:
 To understand about the HR operation’s department of V5 Global company.
 To understand about employee’s satisfaction & dissatisfaction level.
 Find out the activities and implication of HR department to the organization.

6.2 Source of data:

Both the primary and secondary data are used to make the report more rich and
informative.

Primary Sources

• Observation within the total two months’ time frame

• Information from my supervisor

• Discussions with internal employees

Secondary Source

• Articles& Journals

6.3 Human Resource Division:

Human Resources management is a critical element to starting and operating a successful

organisation. The functions and responsibilities of an organisation management range from
recruiting to orienting new employees, creating job descriptions to tracking attendance,
monitoring policies and more. Along with strong directors V5 Global also needed talented,
dedicated employees, and a competent administration staff. Human resources management is
the process, through which V5 Global attracted, trained, motivated, evaluated, and retained
these important people.

Recruiting the right employees and staff: Choosing and appointing the right
employees and staff for organisation is important. It’s not just about selecting the right
employees to do the work. Addressing the long-term goals of the organisation, recruitment is
done to find the right employees who enjoy working with organisation and want to advance
with it.

Administering the ‘employee life-cycle’: There are a number of activities concerning

the employees from onboarding to exit the organisation, which needs to be taken care of. The

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administration of organisation needs to manage employee data, simplify administrative tasks,
maximize communication, recognize and encourage employee’s performance and success.
The level of efficiency in administering employee’s activities matters a lot for the
organisation.

Taking care of the payroll: V5 Global company has employees and the different kinds
of clients and all other people who constitute the human resource of the organisation have
payroll. Employee payroll processing is a tedious task. V5 Global combines human resource
and payroll which allow automatic updating, reduce paperwork and lessen the difficulty in
providing accurate reports.

6.4 Functions of Human Resource Division:

Human Resource Division (HRD) is avital part of any organization. The officials working in
this section are called human resource managers. The responsibilities of these managers are
planning, recruiting, selection, induction, training, developing, ensuring safety, and
smoothing career path of personals working in the organization. Human resource managers in
staffing organization also perform these common jobs. Apart of these, there are other human
resource managers in other organisations. The core job of other human resource managers in
staffing organisation is unique and very different than other organization

The HRD of V5 Global company performs the following functions:

• Selection and Recruitment

• Training and Development of Employees

• Increment Planning

• Policy Formulation for Leaves

• Policies for Resignation or Termination from Services

• Payroll

• HR Administration

• Strategic Planning

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6.5 My internship experience
I have been working as an HR in the HR Operations department at V5 Global company
from June 2023. I was quite fortunate to receive the opportunity to complete my
internship from my work place. V5 Global has given me the chance to learn and grow
along with the everyday job activities which can be utilized in my future career growth. I
was given all the liberty to work freely in organisation. My supervisor, colleagues and
clients have been extremely helpful and supportive throughout the internship period. My
value addition to V5 Global company HRD is discussed below:

Job Responsibilities:
 Feedback calling with the clients.
 Exit calling feedback.
 For employees whose offer letter is not released, then the offer letter released.
 Took inductions of 21 employees individually from 19 July 2023 to 21 July 2023.
 Whose salary is increased, then released salary revision offer letter.
 Create the salary code of the individual client’s staff.
 Mapping of salary on the tool of the company which is used by the organisation.
 Put all the details of the salary structure on the tool.
 To report to my supervisor about the update of daily working activities.
 To attend all the events of the organisation.

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 CHAPTER 7
DATA ANALYSIS AND
INTERPRETATIONS
 SWOT analysis
 Data analysis and interpretation

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7.1 SWOT Analysis of V5 Global company:

FIG. 1 SWOT Analysis

SWOT analysis is essential for understanding a company’s market position. A SWOT

analysis is often used at the beginning of or as part of a strategic planning exercise. The
framework is considered a powerful support for decision-making because it allows an entity
to reveal opportunities for success that were previously unarticulated or to highlight threats

before they become very difficult to handle. As such, the analysis aims to help an

organization match its resources to the competitive environment in which it operates.

7.2 Data analysis

Sample size of the study: Out of 30 employees and administration staff 15 employees were chosen to
conduct the survey.

Number of question-7

The sample size -15

Sources of Data:

• Information from the directors

• Discussions with internal employees

• Research questions

• V5 Global social media pages

• Articles

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 CHAPTER 8
RESULTS AND FINDINGS

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Findings:
From this research, respondent employees told about some major changes of V5 Global
company such as salary increment policy change, introduction of festival bonus, more
training programs, better working condition and more creative way of teaching can motivate
them further towards their work & the organization itself.

From this research, employees believe gap between administration can be reduced by
arranging regular meetings, physical supervision, giving employees the space to share their
problems, appreciating staff for their better performance.

From this research, respondent employees have mentioned that lack of infrastructure, delay in
decision making process are the problems of the organisation that they have faced more often,
while competing with other organisations.

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CHAPTER 9
LIMITATIONS

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Limitations of the report:

Every task has some limitations. So, there must be some limitations of the study. These are as
follows: -

• The main constraints of the study are inadequate access to information, which has
hampered the scope of analysis required for the study.

• Due to time limitations many of the aspects could not be discussed in the present report.

• Every organization has their own secrecy that is not revealed to others. While collecting
data they did not disclose much information for the sake of organizational confidentiality.

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 CHAPTER 10

CONCLUSION
 Recommendations
 conclusion

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10.1 Recommendations
 Make the salary structure attractive for the employees so that the organisation can
retain and hire more skilled employees.
 Festival bonus could be introduced for those who have an excellent Annual
Confidential Report (ACR). If 5% to 10% on salary is given as festival bonus then it
will not have a great impact on the organisation fund. This will also help the
management to retain their best employees.
 Arrange more training programs for the employees and training should be
motivational.
 Organisation could provide more facilities to employees like lockers, stationery, and
better sitting arrangement.
 Hire more skilled and stable employees so that staff do not have to face the problem
of frequent replacement.
 Rules could be applied.

10.2 conclusion

The Human Resource Department (HRD) of organisation is strong, supportive to its

employees plus it coordinates all operations in an effective way so that the organisation’s
objectives can be achieved. The number of people working in an organization is not the
important factor; it is sum of their knowledge, skills, creativity, talents, values, attitude,
beliefs and positive thought pattern. Organisation within a short span of time has managed to
meet, if not all, but most of its objectives. The HRD of the organisation believes that success
depends on the quality of service it provides, thus it has recruited employees who would be
able to deliver the quality of services which is described in the mission of this organisation. It
is a challenge for the HRD to further improve its operations to establish V5 Global as one of
the top organisations in Delhi. The level of human resource development which is the central
driving force in the achievement of organizational goals is not encouraging in most
organisations and should be given the needed enhancement by building the knowledge, skills,
working abilities and innate capacities of all the employees.

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