Personality Development – Written Assignment

Learner Name Bishnu Priya Shaw Reference ID/ Batch Code FIVT/KGH/24-25/9 B4

Course Title Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel & Customer Service

Assessor Name Shome Shuvra Mukherjee

Assessment Area Part 1-Self Development

Part 2 –Effective Communication Skills

Assignment Title Pass

1: Investigate factors which contribute to personality Development

2: Understand Time & explore methods for its management & removing blocks

3: Investigate the development of leadership skills appropriate to specific situations.

4: Recognise Interpersonal Behaviour, its effects on relationships with others.

5: Examine Communication, its types & its importance on our effectiveness.

6: Understand the importance of projecting a positive Image.

Purpose/Aims  Analyse own personality type.

 Critically examine a range of factors, which contribute to personality
development.
 What is time, its value, how can it be measured.
 Identify ways to overcome blocks to effective time-management. (Realise the
importance of TIME MANAGEMENT in everyday life and relate it to self
development.)
 Define leadership skills needed for a specific situation.
 Propose methods to develop own leadership skills.
 Identify a range of methods required for analysing effective interrelationships
with others.
 Evaluate the main steps required to develop an open self personality.
 Analyse barriers and weaknesses to successful communication
 Produce evidence of effective verbal, nonverbal and written communication.
 Explore how character building and morals will support career development.
 Demonstrate public speaking skills.
I confirm that the work submitted for this assignment is my own.

Learner name Bishnu Priya Shaw Date Batch code

Reference id FIVT/KGH/24-25/9 31.08.24 B4

Personality Development – Written Assignment

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
3. Also, each question indicates if it is PASS/ MERIT/ DISTINCTION

TIMELINE: You can take up to One Week to submit the Assignments

Ques:1. What is SMART goal? What steps have you taken to achieve your goal? (Pass)
 Ans. SMART goal: Provide a specific, measurable, achievable, relevant, and time-bound goal.
 Steps taken: Describe the actions you've taken to move towards your goal.
Example:
SMART Goal: I will increase my running endurance by running 5 kilometers without stopping by the end
of the month.
Steps Taken:
1. Created a training plan: I developed a running schedule that gradually increases the distance I
run each week.
2. Purchased running shoes: I invested in a pair of comfortable running shoes that provide
adequate support.
3. Joined a running group: I joined a local running group for motivation and accountability.
4. Tracked my progress: I used a running app to monitor my pace, distance, and overall progress.
5. Adjusted my diet: I increased my intake of hydrating fluids and nutritious foods to support my
endurance.
6. Cross-training: I incorporated cross-training activities like swimming and cycling to improve
overall fitness.
7. Listened to my body: I paid attention to any pain or discomfort and adjusted my training
accordingly.
By following these steps, I was able to consistently increase my running distance and achieve my goal of
running 5 kilometers without stopping by the end of the month.
Personality Development – Written Assignment

Ques: 2. List five areas in which you hold negative attitudes. How can you change these to positive
attitudes?(Pass)

Ans. Negative Attitudes:

1. Fear of failure: I often worry about making mistakes and not meeting expectations.
2. Self-doubt: I doubt my abilities and question if I can achieve my goals.
3. Perfectionism: I set unrealistic standards for myself and become disappointed when I
don't meet them.
4. Pessimism: I tend to focus on the negative aspects of situations and anticipate negative
outcomes.
5. Comparison: I frequently compare myself to others and feel inadequate.

Positive Attitudes and Strategies for Change:

1. Challenge negative thoughts: Instead of believing negative thoughts, I can challenge

them with evidence and replace them with positive affirmations. For example, instead of
thinking "I'm not good enough," I can say "I am capable and can achieve my goals."
2. Practice self-compassion: I can treat myself with kindness and understanding,
recognizing that everyone makes mistakes.
3. Set realistic goals: By setting achievable goals, I can avoid disappointment and build
confidence.
4. Focus on the positive: I can consciously shift my focus to the positive aspects of
situations and opportunities for growth.
5. Practice gratitude: By expressing gratitude for the things I have, I can cultivate a more
positive outlook.
6. Limit social media comparisons: I can reduce my time on social media and avoid
comparing myself to others' curated lives.

Ques: 3. How will you improve your time-management? State five areas in which you commit to
improve. (Pass)
Ans.

Strategies for Effective Time Management:

1. Prioritization: Use techniques like the Eisenhower Matrix to categorize tasks based on
urgency and importance. Focus on completing high-priority tasks first.
Personality Development – Written Assignment

2. Time Blocking: Allocate specific time blocks for different activities, such as studying,
attending classes, and socializing. This helps prevent multitasking and ensures focused
attention.
3. Time Tracking: Use time tracking apps or tools to identify time-wasting activities and
adjust your schedule accordingly.
4. Elimination: Identify and eliminate unnecessary or low-value activities that consume
time.
5. Delegation: Delegate tasks to others when possible to free up time for more important
activities.
6. Avoid Procrastination: Use techniques like the Pomodoro Technique (working in
focused intervals) and breaking down large tasks into smaller, manageable steps to avoid
procrastination.
7. Set Realistic Goals: Set achievable goals with clear deadlines to stay motivated and
focused.
8. Minimize Distractions: Create a distraction-free environment by turning off
notifications, closing unnecessary tabs, and finding a quiet place to work.

Specific Areas for Improvement:

1. Managing Distractions: I will reduce my phone usage during study time and limit social
media distractions.
2. Procrastination: I will break down large assignments into smaller tasks and use the
Pomodoro Technique to stay focused.
3. Time Tracking: I will use a time tracking app to identify how I spend my time and make
adjustments to my schedule.
4. Prioritization: I will use the Eisenhower Matrix to prioritize tasks and focus on the most
important ones.
5. Time Blocking: I will create a daily schedule with specific time blocks for different
activities, ensuring that I allocate sufficient time for studying, socializing, and self-care.
Personality Development – Written Assignment

Ques: 1. Name one external and internal motivational factor which motivates you to achieve what you
want. (MERIT)
Ans.

External Motivator:

 Recognition and Appreciation: Receiving praise or acknowledgment from others for

my achievements motivates me to strive for excellence. When I know that my hard work
is valued and appreciated, it gives me a sense of purpose and satisfaction.

Internal Motivator:

 Personal Growth: My desire for continuous learning and personal development is a

powerful internal motivator. I am driven to challenge myself, acquire new skills, and
expand my knowledge. The prospect of becoming a better version of myself fuels my
motivation.

Ques:2. What are the seven functions of leadership? Which function do you feel is the most important?
Why? (MERIT)
Ans. Seven Functions of Leadership

1. Planning: Effective leaders develop clear and comprehensive plans to guide their teams and
organizations toward achieving their goals. This involves setting objectives, identifying
resources, and outlining strategies.
2. Organizing: Leaders organize resources, people, and tasks to ensure efficient and effective
operations. This includes creating structures, assigning responsibilities, and coordinating
activities.
3. Staffing: Leaders recruit, select, and assign qualified individuals to appropriate roles within the
organization. They also ensure that employees have the necessary training and development
opportunities.
4. Directing: Leaders provide guidance, direction, and motivation to their team members. This
involves communicating expectations, providing feedback, and resolving conflicts.
5. Coordinating: Leaders coordinate the activities of different individuals and departments to
ensure that they work together harmoniously toward common goals.
6. Reporting: Leaders provide regular updates and reports on the progress of their teams and
organizations to stakeholders. This includes communicating achievements, challenges, and
recommendations.
Personality Development – Written Assignment

7. Controlling: Leaders monitor performance, identify deviations from plans, and take corrective
action as needed. This involves establishing standards, measuring results, and ensuring
accountability.
Most Important Function of Leadership
In my opinion, the most important function of leadership is effective communication.
Effective communication is essential for building trust, motivating team members, and achieving
organizational goals. Leaders must be able to clearly articulate their vision, provide guidance and
direction, and actively listen to the needs and concerns of their team members. By fostering open and
honest communication, leaders can create a positive and productive work environment where
employees feel valued, engaged, and motivated to contribute their best.

Ques:3. What are the ego states? Which ego state do you operate in most often? (MERIT)
Ans.
Ego States
Parent Ego State: This ego state is characterized by the internalized values, beliefs, and
behaviors of our parents or other significant caregivers. It can manifest as nurturing, critical, or
controlling.
Adult Ego State: This ego state is rational, logical, and problem-solving. It is based on reality and
objective thinking.
Child Ego State: This ego state represents our childhood experiences, emotions, and behaviors.
It can manifest as dependent, rebellious, or playful.
Dominant Ego State:
While individuals may exhibit different ego states in various situations, my dominant ego state
tends to be the Adult. I generally approach situations with a rational and problem-solving
mindset. However, depending on the context, I may also exhibit characteristics of the Parent or
Child ego states. For example, in certain social situations, I might draw on my Parent ego state to
provide guidance or support.
Personality Development – Written Assignment

Ques:1. Do you think personality development is important? Justify by giving own example.
(DISTINCTION
Ans. The Importance of Personality Development

Personality development is crucial for personal growth, success, and fulfilling relationships. It involves
understanding oneself, developing self-awareness, and cultivating positive qualities.
Key benefits of personality development include:
 Improved self-esteem: Developing a positive self-image can boost confidence and overall well-
being.
 Enhanced relationships: Strong interpersonal skills and emotional intelligence contribute to
healthier and more fulfilling relationships.
 Career success: Effective communication, leadership, and problem-solving skills are essential for
career advancement.
 Increased resilience: Developing resilience helps individuals cope with challenges and setbacks
more effectively.
 Greater happiness and fulfillment: Personal growth and development can lead to a more
meaningful and fulfilling life.
Personal Example:
During my college years, I struggled with shyness and social anxiety. This hindered my ability to connect
with classmates and participate in extracurricular activities. As a result, I felt isolated and missed out on
many opportunities.
To overcome these challenges, I decided to work on my personality development. I joined a public
speaking club, took courses on interpersonal communication, and practiced mindfulness techniques.
Through these experiences, I gradually developed greater self-confidence, improved my communication
skills, and became more comfortable interacting with others.
As a result of my efforts, I was able to build stronger friendships, participate more actively in class
discussions, and even take on leadership roles. This personal growth has had a significant positive
impact on my life, both personally and professionally.

Ques:2. What steps can you take to become more emotionally intelligent? Give examples for each.
(DISTINCTION)
Ans.
Steps to Improve Emotional Intelligence
Emotional intelligence is the ability to understand and manage one's own emotions and the
emotions of others. Here are some strategies to enhance your emotional intelligence:

1. Self-awareness:
Personality Development – Written Assignment

o Identify your emotions: Pay attention to your feelings and learn to recognize and label
them accurately.
o Practice mindfulness: Engage in mindfulness exercises to become more present and
aware of your thoughts and emotions.
o Keep a journal: Write about your experiences and emotions to gain insights into your
patterns of thinking and feeling.
2. Self-regulation:
o Manage your impulses: Learn to control your reactions and responses, especially when
faced with stress or difficult situations.
o Practice relaxation techniques: Use techniques like deep breathing, meditation, or yoga
to calm your mind and body.
o Challenge negative thoughts: Replace negative thoughts with positive affirmations or
more realistic perspectives.
3. Social awareness:
o Empathy: Try to understand and share the feelings of others.
o Active listening: Pay attention to what others are saying, avoid interrupting, and show
that you are engaged in the conversation.
o Observe nonverbal cues: Pay attention to people's body language, facial expressions,
and tone of voice to better understand their emotions.
4. Relationship management:
o Build strong relationships: Nurture positive relationships with friends, family, and
colleagues.
o Resolve conflicts effectively: Learn to communicate assertively and find mutually
beneficial solutions to disagreements.
o Practice empathy: Put yourself in others' shoes and try to understand their perspective.
Examples of applying these strategies in daily life:
 Self-awareness: When feeling stressed, take a few deep breaths and identify the emotions you
are experiencing.
 Self-regulation: Instead of reacting impulsively to a negative situation, take a step back and
consider your options before responding.
 Social awareness: When talking to a friend who is going through a difficult time, actively listen
to their concerns and express empathy.
 Relationship management: During a disagreement with a family member, try to see their
perspective and find a compromise that works for both of you.
By practicing these strategies, you can develop a deeper understanding of yourself and others,
improve your relationships, and enhance your overall well-being.
Personality Development – Written Assignment

Ques:3. Explain the ladder of inference with an example. (DISTINCTION)

Ans.
The Ladder of Inference
The ladder of inference is a model that illustrates how our perceptions and beliefs can be
influenced by our assumptions and interpretations. It consists of several steps:
1. Data: The initial observations or facts that we gather.
2. Assumptions: The beliefs or interpretations we make about the data.
3. Inferences: The conclusions we draw based on our assumptions.
4. Beliefs: The deeply held convictions we form about the world.
5. Actions: The behaviors or decisions we take based on our beliefs.
Example:
Imagine you see a coworker leaving work early one day.
 Data: You observe your coworker leaving the office early.
 Assumptions: You might assume that they are lazy, irresponsible, or not committed to their job.
 Inference: Based on your assumptions, you might conclude that your coworker is not a good
team player.
 Belief: You may develop a negative belief about your coworker's work ethic.
 Action: You might be less likely to trust or collaborate with this coworker in the future.
In this example, the ladder of inference shows how a simple observation can lead to a series of
assumptions, inferences, and beliefs that ultimately affect your behavior. It is important to be
aware of the ladder of inference and to challenge our assumptions to avoid making inaccurate
judgments.
By recognizing the potential for biases and distortions in our thinking, we can make more
informed decisions and build stronger relationships.
Personality Development – Written Assignment