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Call Center Project Proposal by Slidesgo

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0% found this document useful (0 votes)
34 views40 pages

Call Center Project Proposal by Slidesgo

few f
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Call Center

Project Proposal
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Table of contents

01 02 03
Objectives Resources Budget

04 05 06
Solutions Communication plan Conclusion
How to create a
project proposal
Creating a project proposal can be done in five steps:

1. Define the project objectives and timeline


2. Identify resources needed to complete the
project
3. Develop a budget for the project and estimate
any potential risks associated with it
4. Write down your proposed solution and
provide supporting documents or evidence
that prove its feasibility if necessary
5. Develop a communication plan to ensure key
stakeholders are kept informed of progress
throughout the entire process
01
Objectives
of the project
Objectives

Our aim The goal

An aim in a corporate context is a goal or Goals inside a company are usually specific and
desired result that the organization seeks to measurable, with clearly defined deadlines and
achieve. The aim should be clear and outcomes. The company’s goals help focus the
achievable, and often serves as the basis for actions of the organization and ensure
further planning actions inside the organization resources are used effectively
Resources

Human resources Financial resources Physical resources

The project team is Our project budget is Our project requires a


responsible for the successful $100,000 and it includes all number of specialized pieces
execution of the project. Our expenses associated with the of equipment. We will be
team is composed of project, including salaries and using [insert equipment and
experienced professionals equipment. We have their functions]. All
with the necessary skills and allocated these resources to equipment is in good working
expertise to complete the ensure that we are able to condition and has been
project on time and budget complete the project within tested and calibrated prior to
budget use
Budget
Sources of funding Personnel costs

Funding for a company can come from Personnel costs refer to the expenses
personal savings or investments, bank loans incurred in hiring, training and retaining staff
and other loan options, venture capital and for a company. This can include salaries,
angel investors, grants, competitions or bonuses, benefits and other payroll-related
programs, crowdfunding… costs for our company

Equipment and materials Travel and miscellaneous

Equipment and materials costs refer to all Travel and miscellaneous costs refer to
the expenses related to the purchasing, expenses related to any travel-related
maintenance and upkeep of any physical activities. It may also include office supplies,
items used in production or other business communications services, licenses and other
processes inside the company miscellaneous expenses
Solutions
Solution 1 Solution 2 Solution 3
Implementing a new CRM Outsourcing specific Launching an e-commerce
(Customer Relationship business functions to a platform to expand the
Management) system to third-party provider to reach of the business and
improve data management reduce costs increase online sales

Solution 4 Solution 5 Solution 6


Developing a new product Implementing a cost-saving Establishing strategic
or service to diversify the initiative, such as energy- partnerships with other
business and increase efficient practices, to businesses to gain access
revenue streams reduce expenses to new markets
$500,000
Net profit of the project

200 units
Break-even point

25%
Market share in the industry
10 million
First-year revenue of the project
Project data

Benefits of using tables

Tables in project proposals offer


visual organization, enabling clear
presentation of information in a
structured format. They enhance
the visual appeal, facilitate data
comparison and improve overall
clarity and professionalism of your
project proposal

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
Project activities
Activity Start date End date Resource Cost Revenue

Market
Market research 1/1/20XX 1/15/20XX $20,000 $1,500
research firm
Product
1/16/20XX 6/30/20XX R&D team $200,000 $15,000
development

Beta testing 7/1/20XX 8/15/20XX Beta testers $10,000 $500

Marketing Advertising
1/1/20XX 1/15/20XX $100,000 $60,500
campaign agency

Product launch 1/16/20XX 6/30/20XX Sales team $50,000 $500,000

Post-launch
7/1/20XX 8/15/20XX Support team $50,000 $800,000
support
What to show in a mockup
1.Product/website description: A brief overview of the
product/website, including its key features, dimensions, and
materials used
2.Features and benefits: A detailed explanation of the
product's/website's features and how they will benefit the user
3.Technical specifications: A list of the product's/website's
technical specifications, such as dimensions, weight, power
requirements, connectivity options and hosting platform
Project timeline

Conduct market Create the product or Test the product with Execute a marketing
research and analyze service by defining a group of users to campaign to promote
the target audience to features, design, and receive feedback and the product to the
identify opportunities functionality improve the product target audience

Release the product or Provide customer Explore opportunities Continuously improve


service to the market support to ensure for growth and the product based on
with a comprehensive customer satisfaction expansion of the customer feedback
launch plan product or service and market trends
Project roadmap
Initiative Objective Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Market Increase brand awareness by 30%


research within the first year

Product Achieve a customer satisfaction


development rate of 90%

Marketing Increase revenue by 20% within


campaign the first year

Product Achieve a customer satisfaction


launch rate of 90% within the first year

Reduce costs by 15% within the


Expansion first year by expanding the
product

Reach profitability within 18


Partnership months of launch
Photo showcase

A photo showcase can be a useful addition to a business


project proposal as it can help to visually communicate the
concept or idea being proposed
Project expenses

Labor

Materials

Equipment

Other

Follow the link in the graph to modify its data and then paste the new one here. For more info, click here
KPI dashboard
Resource
Utilization Cost 120 u/day 2h
rate per unit

Labor 85% $50 Output per worker Time to complete a task

Equipment 70% $100

Materials 95% $20

Rent 90% $1,000

Energy 80% $80

Software
80% $200
licenses

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Thanks!
Do you have any questions?
[email protected]
+34 654 321 432
yourwebsite.com

Please keep this slide for attribution

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