1.

Understand the relevant functional area of Intelligent Automation &AI

gained through a combination of program delivery / implementation and
support.

Understanding the relevant functional areas of Intelligent Automation (IA) and Artificial
Intelligence (AI) involves gaining knowledge and experience across various aspects of these
technologies. This understanding is often developed through a combination of hands-on
program delivery, implementation, and ongoing support. Here’s a breakdown of the key
functional areas:

1. Process Automation

 Robotic Process Automation (RPA): Involves automating repetitive, rule-based

tasks that are typically performed by humans. RPA tools (like UiPath, Blue Prism,
Automation Anywhere) can be used to automate processes such as data entry, invoice
processing, and customer service responses.
 Workflow Automation: Streamlining and automating end-to-end business processes,
including approval workflows, document management, and communication flows.
 Integration with Legacy Systems: Ensuring that automation solutions can interface
with existing enterprise systems (like ERP, CRM) without the need for extensive
reengineering.

2. AI and Machine Learning

 Data Analysis and Predictive Modeling: Utilizing machine learning algorithms to

analyze data and make predictions, such as customer behavior, demand forecasting,
and risk assessment.
 Natural Language Processing (NLP): Implementing AI systems that can
understand, interpret, and respond to human language, which is used in chatbots,
virtual assistants, and sentiment analysis.
 Computer Vision: Using AI to interpret and process visual information from the
world, enabling applications like image recognition, facial recognition, and quality
inspection in manufacturing.
 AI-Driven Decision Making: Developing AI systems that can assist in making
business decisions by providing insights or autonomously making decisions based on
data (e.g., dynamic pricing models, recommendation systems).

3. Program Delivery and Implementation

 Project Management: Leading and managing AI and automation projects from

concept to delivery, including planning, resource allocation, risk management, and
stakeholder communication.
 Solution Design and Architecture: Designing scalable, reliable, and efficient
automation solutions that align with business goals. This includes selecting the
appropriate technologies and tools, and defining system architecture.
  Change Management: Managing the organizational impact of automation and AI
implementations, including workforce transition, upskilling, and addressing resistance
to change.
 Agile Methodologies: Applying Agile frameworks like Scrum or Kanban to manage
AI and automation projects, ensuring continuous delivery, and allowing for iterative
development and improvement.

4. AI & Automation Support and Maintenance

 Ongoing System Monitoring: Continuously monitoring AI and automation systems

to ensure they operate as expected, including performance tuning and anomaly
detection.
 Issue Resolution and Troubleshooting: Identifying and fixing issues that arise
during the operation of automated systems, ensuring minimal downtime and
maintaining system reliability.
 Model Maintenance and Retraining: For AI systems, particularly those involving
machine learning, it’s crucial to regularly update and retrain models to ensure they
remain accurate and relevant as new data becomes available.
 User Support and Training: Providing support to end-users of AI and automation
systems, including training and creating documentation to ensure they can effectively
use the tools.

5. Governance, Risk, and Compliance

 Ethical AI: Ensuring that AI systems are designed and implemented in a way that is
ethical, transparent, and fair, avoiding biases and respecting user privacy.
 Regulatory Compliance: Adhering to industry regulations and standards when
implementing AI and automation solutions, particularly in industries like finance,
healthcare, and government.
 Security: Ensuring that AI and automation systems are secure against threats such as
data breaches, unauthorized access, and other cybersecurity risks.

6. Business Strategy and Value Realization

 Identifying Automation Opportunities: Analyzing business processes to identify

areas where AI and automation can deliver the most value, such as cost reduction,
efficiency improvements, or revenue generation.
 ROI Analysis: Assessing the return on investment for AI and automation initiatives,
considering both financial and non-financial benefits (e.g., customer satisfaction,
employee engagement).
 Scalability and Expansion: Planning for the scalability of AI and automation
solutions, ensuring they can be expanded across the organization as needed, and can
adapt to future business needs.

7. Cross-Functional Collaboration

 Interdisciplinary Teams: Working with cross-functional teams that include data

scientists, developers, business analysts, and domain experts to design and implement
AI and automation solutions.
  Stakeholder Management: Engaging with key stakeholders, including business
leaders, IT, and end-users, to ensure alignment with business goals and user needs.

Practical Experience Through Program Delivery & Support:

To gain expertise in these areas, practical experience is essential. This can be achieved by:

 Hands-On Implementation: Participating in the full lifecycle of AI and automation

projects, from initial planning and design to deployment and post-implementation
support.
 Continuous Learning: Staying updated with the latest trends, tools, and best
practices in AI and automation through courses, certifications, and industry events.
 Mentorship and Collaboration: Working closely with experienced professionals and
collaborating with interdisciplinary teams to gain insights and refine your skills.

By mastering these functional areas, professionals can effectively deliver and support AI and
automation solutions that drive innovation, efficiency, and competitive advantage for their
organizations.

2. Manage the delivery of Automation and AI projects, budgets, forecast

and strategic roadmaps.

Managing the delivery of Automation and AI projects, including handling budgets, forecasts,
and strategic roadmaps, requires a combination of technical expertise, project management
skills, and strategic planning. Here’s how to approach this process effectively:

1. Strategic Roadmap Development

 Align with Business Objectives: Start by ensuring that the AI and automation
initiatives align with the broader business objectives. This might include goals like
improving operational efficiency, reducing costs, enhancing customer experience, or
driving innovation.
 Define the Vision: Clearly articulate the long-term vision for AI and automation
within the organization. This should include a roadmap outlining key milestones,
deliverables, and expected outcomes over time.
 Prioritize Initiatives: Not all automation and AI projects can be executed
simultaneously. Prioritize projects based on their potential impact, feasibility,
resource availability, and alignment with strategic goals. High-impact, quick-win
projects might be prioritized early in the roadmap.
 Set Measurable Goals: Define KPIs and success metrics for each project. These
could include efficiency gains, cost savings, time reductions, or improvements in
customer satisfaction. Make sure these goals are quantifiable and aligned with the
organization’s strategic objectives.

2. Project Planning and Delivery

  Scope Definition: Clearly define the scope of each project, including the specific
processes to be automated, the AI models to be developed, and the expected
outcomes. Ensure that all stakeholders have a shared understanding of the project’s
scope and objectives.
 Resource Allocation: Allocate the necessary resources for each project, including
personnel, technology, and budget. Ensure that the project team includes a mix of
skills, such as data scientists, RPA developers, business analysts, and project
managers.
 Risk Management: Identify potential risks early in the planning phase, such as
technical challenges, data quality issues, or regulatory concerns. Develop a risk
mitigation plan that includes contingency strategies for dealing with unexpected
issues.
 Agile Project Management: Consider using Agile methodologies for managing AI
and automation projects. This approach allows for iterative development, where
small, functional components are delivered regularly, allowing for continuous
feedback and adjustment.
 Stakeholder Engagement: Regularly communicate with key stakeholders, including
business leaders, IT, and end-users. Use these interactions to gather feedback, manage
expectations, and ensure alignment with business goals.

3. Budgeting and Forecasting

 Initial Budget Planning: Start by estimating the total budget required for each
project, including costs for technology, software, personnel, training, and potential
consulting fees. Break down the budget into phases or milestones.
 Cost-Benefit Analysis: Perform a cost-benefit analysis to ensure that the projected
benefits justify the investment. This might include calculating the ROI, payback
period, and net present value (NPV) of the projects.
 Ongoing Forecasting: Continuously monitor project expenditures against the budget.
Use forecasting techniques to predict future spending and identify potential budget
overruns or savings. Adjust the budget as necessary based on these forecasts.
 Scenario Planning: Develop different financial scenarios (best-case, worst-case, and
most likely) to prepare for various outcomes. This will help in making informed
decisions if the project deviates from the expected path.
 Financial Reporting: Establish regular financial reporting processes to keep
stakeholders informed about the project’s financial status. This includes tracking
actual versus planned expenses, identifying variances, and explaining deviations.

4. Execution and Monitoring

 Implementation: Execute the project according to the plan, ensuring that all team
members understand their roles and responsibilities. Use project management tools to
track progress, manage tasks, and ensure deadlines are met.
 Continuous Monitoring: Monitor the project’s progress against the timeline, budget,
and strategic goals. Use KPIs to measure the effectiveness of the automation or AI
solution and make data-driven decisions to optimize performance.
 Quality Assurance: Implement rigorous testing and validation processes to ensure
that the AI models and automation workflows perform as expected. This might
include testing for accuracy, reliability, scalability, and compliance with regulations.
  Change Management: Implement change management practices to ensure smooth
adoption of new AI and automation solutions. This includes training for end-users,
clear communication about the benefits and impacts, and support for overcoming
resistance.

5. Post-Implementation and Support

 Post-Implementation Review: After the project is delivered, conduct a thorough

review to assess whether the project met its objectives, stayed within budget, and
delivered the expected value. Document lessons learned for future projects.
 Ongoing Support: Establish a support structure for the new AI and automation
systems. This includes providing technical support, regular system updates, and
continuous monitoring for performance and security.
 Performance Tracking: Continue to track the performance of the implemented
solutions against the initial KPIs. Use this data to make ongoing improvements, refine
AI models, and optimize automation processes.
 Scale and Expand: Based on the success of initial projects, consider scaling up the
AI and automation initiatives to other parts of the organization. This might involve
expanding the scope of existing solutions or replicating successful models in new
areas.

6. Strategic Review and Continuous Improvement

 Regular Strategic Reviews: Periodically review the strategic roadmap to ensure it

remains aligned with the organization’s evolving goals and market conditions. Adjust
the roadmap as necessary to respond to new opportunities or challenges.
 Continuous Learning: Encourage a culture of continuous learning within the team.
Stay updated with the latest advancements in AI and automation technologies,
industry best practices, and emerging trends.
 Innovation and Experimentation: Foster innovation by encouraging
experimentation with new AI models, automation tools, and process improvements.
Create a sandbox environment where new ideas can be tested without impacting live
operations.
 Feedback Loop: Establish a feedback loop with all stakeholders to gather insights on
the effectiveness of the AI and automation initiatives. Use this feedback to make
iterative improvements to both the solutions and the management process.

By effectively managing the delivery of AI and automation projects, along with careful
budgeting, forecasting, and strategic planning, organizations can ensure that they not only
achieve their immediate goals but also lay the foundation for long-term success and
scalability.

Managing the delivery of Automation and AI projects, including budgets, forecasts, and
strategic roadmaps, requires leveraging the right tools and methodologies. Here’s how this
can be approached in a real-time scenario, using specific tools and practices:

1. Strategic Roadmap Development

Tools:
  Microsoft Visio or Lucidchart: For creating visual representations of the project
roadmap and timelines.
 Jira Align: For scaling Agile practices across the organization and aligning project
goals with business strategy.
 Aha!: For roadmapping and setting product or project strategy.

Scenario:

 Company: A retail company planning to implement AI-driven customer service

chatbots and automated inventory management systems.
 Action: The project team uses Aha! to outline a strategic roadmap that aligns with the
company’s goals of enhancing customer experience and improving operational
efficiency. The roadmap includes key milestones, such as developing the chatbot,
integrating it with existing CRM systems, and rolling out the inventory management
automation across stores.

2. Project Planning and Delivery

Tools:

 Microsoft Project or Smartsheet: For detailed project planning, scheduling, and

tracking tasks.
 Jira: For managing Agile development processes, tracking issues, and ensuring that
all project tasks are completed on time.
 Confluence: For documentation and collaboration within the team.

Scenario:

 Company: A healthcare provider automating patient data entry and using AI for
predictive analytics in patient care.
 Action: The project manager uses Microsoft Project to create a detailed project plan,
outlining tasks like data collection, model training, and system integration. Tasks are
assigned to team members, and dependencies are mapped out. Jira is used to manage
the development sprints, track issues, and ensure that the team is on track to meet
deadlines. Confluence is used to document project details, share knowledge, and
collaborate on complex tasks.

3. Budgeting and Forecasting

Tools:

 SAP or Oracle Financials: For managing and tracking project budgets, including
real-time updates on expenditures.
 Adaptive Insights: For creating financial forecasts and performing scenario analysis.
 Excel or Google Sheets: For flexible, custom financial modeling and budget tracking.

Scenario:

 Company: A financial institution implementing AI-based fraud detection systems.

  Action: The finance team uses SAP to allocate a budget for the AI project, tracking
costs related to software licenses, hardware, and consulting services. Adaptive
Insights is used to create financial forecasts based on different scenarios, such as
varying levels of fraud detection accuracy and potential cost savings from reduced
fraud. Regular updates in SAP provide real-time budget tracking, allowing the project
manager to make adjustments as needed.

4. Execution and Monitoring

Tools:

 Power BI or Tableau: For real-time monitoring of project KPIs and generating

dashboards to visualize progress.
 New Relic or Datadog: For monitoring the performance of AI systems in real-time,
ensuring they operate as expected.
 Slack or Microsoft Teams: For team communication and collaboration, with
integrations for project management tools.

Scenario:

 Company: A logistics company deploying AI for route optimization and automation

in warehouse management.
 Action: The project manager uses Power BI to create dashboards that display real-
time data on project progress, such as the number of routes optimized and warehouse
processes automated. New Relic monitors the AI system’s performance, sending
alerts through Slack if any issues arise, such as increased processing time or system
downtime. The team uses Slack channels to communicate in real-time, discuss any
issues, and keep the project on track.

5. Post-Implementation and Support

Tools:

 ServiceNow: For managing support tickets and incident tracking related to the AI and
automation systems.
 Zendesk: For customer support management and tracking user feedback.
 GitHub or GitLab: For version control and managing updates to the AI models and
automation scripts.

Scenario:

 Company: A manufacturing company implementing predictive maintenance using AI

and automation for machinery.
 Action: After the AI system goes live, the support team uses ServiceNow to track any
issues reported by users, such as inaccurate predictions or system glitches. Zendesk is
used to gather feedback from the maintenance team and other end-users to improve
the system’s performance. Developers use GitHub for version control, managing
updates and improvements to the predictive models, ensuring that the system evolves
and adapts to new data over time.
6. Strategic Review and Continuous Improvement

Tools:

 Balanced Scorecard Software (e.g., ClearPoint Strategy): For strategic review and
aligning AI and automation outcomes with organizational goals.
 Miro or MURAL: For collaborative retrospectives and continuous improvement
sessions with the team.
 Tableau or Power BI: For analyzing long-term data trends and identifying areas for
improvement.

Scenario:

 Company: A telecom company that has rolled out a new AI-driven customer service
automation system.
 Action: The leadership team conducts a strategic review using ClearPoint Strategy to
evaluate how the AI system is contributing to overall business objectives, such as
customer satisfaction and cost reduction. They use data visualized in Tableau to
analyze trends in customer service metrics before and after the AI implementation. In
a Miro session, the team collaborates on a retrospective to identify lessons learned and
brainstorm ideas for further improvements, such as integrating AI with additional
customer service channels.

Real-Time Scenario Summary

In this hypothetical telecom company, they’ve implemented AI for customer service

automation.

 Strategic Roadmap: Developed with Aha!, aligning the initiative with long-term
business goals like enhancing customer service and reducing operational costs.
 Project Planning and Delivery: Managed in Jira, with a clear scope defined, tasks
assigned, and Agile sprints tracked.
 Budgeting and Forecasting: Handled in SAP with real-time tracking of costs and
adaptive forecasting for potential ROI.
 Execution and Monitoring: Progress monitored using Power BI dashboards, with
performance tracked in New Relic, and issues discussed in real-time via Slack.
 Post-Implementation: Support provided through ServiceNow, with updates managed
via GitHub, and customer feedback tracked in Zendesk.
 Strategic Review: Ongoing performance reviewed using ClearPoint Strategy, with
continuous improvement sessions held in Miro, informed by data analysis in Tableau.

This comprehensive approach ensures that the AI and automation projects are delivered
effectively, within budget, and aligned with strategic goals, while also allowing for
continuous improvement and adaptation to changing business needs.
 3. Manage stakeholders across the IT Services landscape regarding the
Intelligent Automation Tech initiatives, with a particular focus on
leveraging hyper automation, technical integration, including interfaces
between impacted and/or dependent applications

Managing stakeholders across the IT Services landscape for Intelligent Automation

initiatives, particularly focusing on hyper-automation and technical integration, requires clear
communication, collaboration, and the right tools to ensure alignment and success. Here’s
how this can be approached in a real-time scenario:

1. Stakeholder Identification and Analysis

Tools:

 Stakeholder Analysis Tools (e.g., Power BI, Excel): For mapping stakeholders and
analyzing their influence and interest.
 RACI Matrix Tools (e.g., Lucidchart, Excel): For defining roles and responsibilities
(Responsible, Accountable, Consulted, Informed).

Scenario:

 Company: A global IT services provider implementing hyper-automation across

multiple business units.
 Action: The project manager uses Excel to create a stakeholder analysis matrix,
identifying key stakeholders such as business unit leaders, IT managers, compliance
officers, and end-users. The analysis helps categorize stakeholders based on their
influence and interest in the hyper-automation initiative. A RACI matrix is then
developed in Lucidchart to clarify the roles of each stakeholder in the initiative,
ensuring everyone knows who is responsible for what.

2. Stakeholder Engagement and Communication

Tools:

 Microsoft Teams or Slack: For regular communication and collaboration with

stakeholders.
 Miro or MURAL: For interactive workshops and brainstorming sessions.
 Survey Tools (e.g., Google Forms, SurveyMonkey): For gathering feedback and
gauging stakeholder sentiments.

Scenario:

 Company: An IT services firm integrating hyper-automation with existing CRM,

ERP, and HR systems.
 Action: Regular meetings are set up in Microsoft Teams to keep stakeholders
informed and engaged. A Miro board is used during workshops to map out the
integration process, allowing stakeholders to visualize and contribute to the planning.
 A survey is conducted via Google Forms to gather feedback from stakeholders on the
proposed changes, ensuring their concerns are addressed.

3. Technical Integration and Hyper-Automation Implementation

Tools:

 Integration Platforms (e.g., MuleSoft, Zapier, Apache Camel): For managing data
flows and integration between applications.
 Robotic Process Automation (RPA) Tools (e.g., UiPath, Blue Prism, Automation
Anywhere): For implementing hyper-automation.
 API Management Tools (e.g., Postman, SwaggerHub): For managing and testing
APIs that connect different applications.

Scenario:

 Company: A financial services company deploying hyper-automation to streamline

loan processing, involving multiple applications like CRM, credit scoring, and
document management systems.
 Action: MuleSoft is used to ensure seamless integration between the CRM, credit
scoring, and document management systems. RPA bots are developed using UiPath to
automate repetitive tasks like data entry and document verification. Postman is used
to test and manage the APIs that facilitate communication between these systems,
ensuring they work together without issues.

4. Managing Dependencies and Interfaces Between Applications

Tools:

 ServiceNow or Jira: For tracking integration tasks, dependencies, and potential

issues.
 Middleware Solutions (e.g., IBM WebSphere, Oracle Fusion Middleware): For
managing interactions between different enterprise applications.
 Version Control Systems (e.g., GitHub, GitLab): For managing changes in
application interfaces and ensuring consistent deployment across environments.

Scenario:

 Company: A healthcare provider implementing a patient management system

integrated with existing electronic health records (EHR) and billing systems.
 Action: ServiceNow is used to track integration tasks and manage dependencies
between the patient management system and the EHR and billing systems.
Middleware solutions like IBM WebSphere facilitate the smooth exchange of data
between these applications, ensuring real-time updates and minimizing downtime.
GitHub is used to manage version control, ensuring that changes to the application
interfaces are tested and deployed consistently across all environments.

5. Stakeholder Reporting and Continuous Feedback

Tools:
  Power BI or Tableau: For creating real-time dashboards and reports on project
progress and system performance.
 Confluence: For documenting decisions, meeting notes, and ongoing updates.
 Feedback Loops (e.g., through Slack or Teams Channels): For continuous
feedback and quick iterations.

Scenario:

 Company: A retail company automating inventory management and integrating it

with sales and supply chain systems.
 Action: The project manager creates a Power BI dashboard that provides stakeholders
with real-time insights into the project’s progress, including key metrics like
integration success rates and system performance. Confluence is used to document the
project’s ongoing development, providing stakeholders with a centralized repository
of decisions, updates, and meeting notes. A dedicated Slack channel is set up for
continuous feedback, enabling stakeholders to quickly raise concerns and suggest
improvements as the project evolves.

6. Managing Change and Training

Tools:

 Learning Management Systems (LMS, e.g., Moodle, Coursera for Business): For
training stakeholders on new systems and processes.
 Change Management Tools (e.g., Prosci’s ADKAR model, ChangeGear): For
planning and executing change management strategies.
 Gamification Tools (e.g., Kahoot!, Menti): For engaging stakeholders during
training sessions and making learning interactive.

Scenario:

 Company: A telecom company implementing AI-driven customer support

automation that integrates with existing CRM and billing systems.
 Action: A comprehensive training program is rolled out using Moodle to educate
customer support staff and IT teams on the new AI-driven system. The Prosci
ADKAR model is applied to manage the change process, ensuring that stakeholders
are aware, ready, and equipped to handle the transition. Training sessions are
gamified using Kahoot! to make the learning experience more engaging, resulting in
higher participation and retention rates.

7. Post-Implementation Support and Continuous Improvement

Tools:

 ServiceNow: For managing post-implementation support tickets and incident

tracking.
 New Relic or Dynatrace: For real-time monitoring of system performance and
identifying areas for improvement.
 Feedback Platforms (e.g., UserVoice, IdeaScale): For collecting ongoing feedback
from stakeholders and end-users.
Scenario:

 Company: An insurance company rolling out a hyper-automation initiative for claims

processing, integrating it with policy management and customer service systems.
 Action: After the system goes live, ServiceNow is used to track and manage support
tickets, ensuring quick resolution of any issues. New Relic monitors the performance
of the automated claims processing system in real-time, identifying bottlenecks or
areas where performance can be improved. Ongoing feedback is collected through
UserVoice, allowing stakeholders and end-users to suggest enhancements or report
issues, which are then prioritized for future updates.

Real-Time Scenario Summary

In this scenario involving a global IT services provider, the organization is implementing

hyper-automation with a focus on technical integration across various business units.

 Stakeholder Identification: Tools like Excel are used to map stakeholders and create
a RACI matrix for clear roles and responsibilities.
 Engagement: Microsoft Teams and Miro are utilized for regular communication,
interactive workshops, and feedback collection.
 Technical Integration: MuleSoft, UiPath, and Postman facilitate the integration and
automation of CRM, ERP, and other critical systems.
 Dependency Management: ServiceNow tracks dependencies, with middleware and
version control systems ensuring smooth interfaces between applications.
 Continuous Feedback: Power BI dashboards provide real-time project insights, with
Slack channels fostering ongoing communication and Confluence documenting
progress.
 Change Management: Moodle, Prosci’s ADKAR model, and gamification tools
ensure effective training and stakeholder engagement.
 Post-Implementation: ServiceNow and New Relic monitor the system's
performance, with UserVoice collecting feedback for continuous improvement.

This approach ensures that all stakeholders are aligned, informed, and engaged throughout
the Intelligent Automation initiative, resulting in a successful implementation that meets the
organization's strategic goals.

Scenario: Implementing a Hyper-Automation Platform for a Financial

Institution

Context: A large financial institution wants to implement a hyper-automation platform to

streamline its operations and improve efficiency. The platform will integrate with various
existing systems, including customer relationship management (CRM), enterprise resource
planning (ERP), and legacy systems.

Stakeholders Involved:
  Business Executives: Need to understand the strategic benefits and ROI.
 IT Department: Responsible for technical integration and system compatibility.
 End Users: Employees who will interact with the new system daily.
 Vendors: Providers of automation tools and technologies.
 Compliance Officers: Ensure that the solution meets regulatory requirements.

Role of the Solution Architect:

1. Requirement Gathering:
o Meet with stakeholders to understand their needs and goals. For instance,
business executives might be looking for cost reductions and improved
processing times, while end users might be focused on ease of use and
minimal disruption.
2. Solution Design:
o Design an architecture that integrates the hyper-automation platform with
existing systems. This involves defining the interfaces between systems,
ensuring data consistency, and addressing any potential security concerns.
3. Technology Selection:
o Evaluate and select appropriate technologies and tools for automation. This
could involve choosing between different RPA (Robotic Process Automation)
tools, AI components, and integration platforms.
4. Integration Planning:
o Develop a detailed plan for integrating the new platform with the existing
CRM, ERP, and legacy systems. This includes defining data flow,
transformation rules, and ensuring seamless communication between systems.
5. Proof of Concept:
o Create a prototype or pilot project to demonstrate the feasibility of the
solution. This helps in validating the design and making necessary adjustments
before full-scale implementation.
6. Stakeholder Communication:
o Regularly update stakeholders on progress, manage expectations, and address
any concerns. For example, keep business executives informed about the
project’s alignment with business goals and provide technical updates to the
IT team.
7. Implementation Oversight:
o Oversee the deployment of the hyper-automation platform, ensuring that it is
installed and configured correctly. Work with the IT team to resolve any
issues that arise during implementation.
8. Post-Implementation Review:
o Assess the performance of the new system, gather feedback from users, and
make any necessary improvements. This step ensures that the solution
continues to meet the organization’s needs and delivers the expected benefits.
9. Documentation and Training:
o Provide comprehensive documentation and training for end users and IT staff
to ensure smooth adoption and usage of the new system.

In this scenario, the Solution Architect plays a crucial role in bridging the gap between
business needs and technical solutions, ensuring that the hyper-automation platform is
effectively implemented and delivers value to the organization.