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Privacy Statement

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0% found this document useful (0 votes)
43 views2 pages

Privacy Statement

Solution to assignment

Uploaded by

Ganeshrud
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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AAMI CTP Privacy Statement

Privacy is important… How we handle your personal information


We collect your personal information directly from you
...especially when you consider the number of ways we and, in some cases, from other people or organisations.
communicate and interact these days. That’s why we’ve put We also provide your personal information to other related
together this statement. It explains how we collect, hold, use companies in the Group, and they may disclose or use your
and disclose your personal information and who we share it personal information for the purposes described in ‘Why
with. do we collect personal information?’ in relation to products
And because it’s guided by privacy laws, you can be sure it and services they may provide to you. They may also use
takes your rights seriously. your personal information to help them provide products
Above all, this statement is your assurance that we never and services to other customers, but they’ll never disclose
take your privacy for granted and always take the utmost your personal information to another customer without your
care in protecting your personal information. consent.
AAI Limited trading as AAMI, is the issuer of your CTP Under various laws we will be (or may be) authorised or
insurance product and is a member of the Suncorp Group, required to collect your personal information. These laws
which we’ll refer to simply as “the Group”. include the Anti-Money Laundering and Counter-Terrorism
Financing Act 2006, Personal Property Securities Act
Why do we collect personal information? 2009, Corporations Act 2001, Autonomous Sanctions Act
2011, Motor Accidents Compensation Act 1999 (NSW),
Personal information is information or an opinion about an
Motor Accident Injuries Act 2017 (NSW), Road Transport
identified individual or an individual who is reasonably
Act 2013 (NSW), Income Tax Assessment Act 1997,
identifiable. We collect personal information so we can:
Income Tax Assessment Act 1936, Taxation Administration
• identify you and conduct appropriate checks Act 1953, A New Tax System (Goods and Services Tax)
• understand your requirements and provide you with a Act 1999, as those laws are amended and includes any
product or service associated regulations.
• set up, administer and manage our products and We will use and disclose your personal information for
services and systems, including the management and the purposes we collected it as well as purposes that are
administration of underwriting and claims related, where you would reasonably expect us to. We may
• assess and investigate any claims you make under disclose your personal information to and/or collect your
one or more of our products personal information from:
• manage, train and develop our employees and • other companies within the Group and other trading
representatives divisions or departments within the same company
• manage complaints and disputes, and report to (please see our Group Privacy Policy for a list of
dispute resolution bodies brands/companies)
• manage and administer Compulsory Third Party • any of our Group joint ventures where authorised or
insurance requirements, and required
• get a better understanding of you, your needs, • customer, product, business or strategic research and
your behaviours and how you interact with us, so development organisations
we can engage in product and service research, • data warehouse, strategic learning organisations,
development and business strategy including data partners, analytic consultants
managing the delivery of our services and products • social media and other virtual communities and
via the ways we communicate with you. networks where people create, share or exchange
information
What happens if you don’t give us your • publicly available sources of information
personal information? • clubs, associations, member loyalty or rewards
If we ask for your personal information and you don’t give it programs and other industry relevant organisations
to us, we may not be able to provide you with any, some, or
all of the features of our products or services.
• a third party that we’ve contracted to provide The complete list of countries is contained in our Group
financial services, financial products or administrative Privacy Policy, which can be accessed at www.aami. com.
services – for example: au/privacy, or you can call us for a copy.
• information technology providers From time to time, we may need to disclose your personal
• administration or business management information to, and collect your personal information from,
services, consultancy firms, auditors and other countries not on this list. Nevertheless, we will always
business management consultants disclose and collect your personal information in accordance
with privacy laws.
• marketing agencies and other marketing
service providers Your personal information and our marketing
• claims management service providers practices
• print/mail/digital service providers, and Every now and then, we and any related companies that
• imaging and document management services use the AAMI brand might let you know – including via mail,
• any intermediaries, including your agent, adviser, a SMS, email, telephone or online – about news, special
broker, representative or person acting on your behalf, offers, products and services you might be interested in. We
other Australian Financial Services Licensee or our will engage in marketing unless you
authorised representatives, advisers and our agents tell us otherwise. You can contact us to update your
• a third party claimant or witnesses in a claim marketing preferences at any time.
• accounting or finance professionals and advisers In order to carry out our direct marketing we collect your
• government, statutory or regulatory bodies and personal information from and disclose it to others that
enforcement bodies provide us with specialised data matching, trending or
analytical services, as well as general marketing services
• policy or product holders or others who are (you can see the full list of persons and organisations under
authorised or noted on the policy as having a legal ‘How we handle your personal information’). We may
interest, including where you are an insured person also collect your personal information for marketing through
but not the policy or product holder competitions and by purchasing contact lists.
• in the case of a relationship with a corporate partner We, and other people who provide us with services, may
such as a bank or a credit union, the corporate combine the personal information collected from you or
partner and any new incoming insurer others, with the information we, or companies in our Group,
• the Australian Financial Complaints Authority or any or our service providers already hold about you. We may
other external dispute resolution body also use online targeted marketing, data and audience
• credit reporting agencies matching and market segmentation to improve advertising
• other insurers, reinsurers, insurance investigators and claims relevance to you.
or insurance reference services, loss assessors, financiers
How to access and correct your personal
• legal and any other professional advisers or
information or make a complaint
consultants
You have the right to access and correct your personal
• hospitals and, medical, health or wellbeing professionals
information held by us and you can find information about
• debt collection agencies, and how to do this in the Suncorp Group Privacy Policy.
• any other organisation or person, where you’ve The Policy also includes information about how you can
asked them to provide your personal information to us complain about a breach of the Australian Privacy Principles
or asked us to obtain personal information from them, and how we’ll deal with such a complaint.
eg your mother.
You can get a copy of the Suncorp Group Privacy Policy.
We’ll use a variety of methods to collect your personal Please use the contact details in ‘Contact us’.
information from, and disclose your personal information to,
these persons and organisations, including written forms, Contact us
telephone calls and via electronic delivery. We may collect For more information about our privacy practices including
and disclose your personal information to these persons and accessing or correcting your personal information, making a
organisations during the information life cycle, regularly, complaint, obtaining a list of overseas countries, or giving us
or on an ad hoc basis, depending on the purpose of your marketing preferences you can:
collection.
• Visit www.aami.com.au/privacy
Overseas disclosure • Speak to us directly by phoning 13 22 44
Sometimes, we need to provide your personal information • Email us at [email protected]
to – or get personal information about you from – persons or
organisations located overseas, for the same purposes as in
‘Why do we collect personal information?’

CTP Insurance is underwritten by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as AAMI.
A03707 10/05/21 A

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