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TQM in Hospital Service Process

mba project

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aodcare
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32 views3 pages

TQM in Hospital Service Process

mba project

Uploaded by

aodcare
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Project Report Table of Content

UNDERTAKING BY CANDIDATE .............................................................................. 2

ACKNOWLEDGEMENTS ............................................................................................. 3

ABSTRACT ....................................................................................................................... 4

CHAPTER 1 – INTRODUCTION .................................................................................. 6

1.1 Introduction ............................................................................................................... 6

1.2 Healthcare in India .................................................................................................... 7

1.3 Classification of Hospitals ........................................................................................ 8

1.4 Hospital Service Quality ......................................................................................... 11

1.5 TQM in Hospital Services ...................................................................................... 13

1.6 Statement of Problem .............................................................................................. 14

1.7 Objectives of the Study ........................................................................................... 15

CHAPTER 2 – THEATRICAL FRAMEWORK OF TQM ....................................... 16

2.1 Total Quality Management - TQM ......................................................................... 16

2.3 Potential benefits of TQM ...................................................................................... 25

2.4 Steps in implementing TQM ................................................................................... 28

2.5 Total Quality Management (TQM) Tools............................................................... 30

2.6 Key Elements of TQM Implementation ................................................................. 35

CHAPTER 3 - TQM IN HEALTHCARE SECTOR IN INDIA ................................ 40

3.1 Introduction ............................................................................................................. 40

3.2 Dimensions of healthcare quality............................................................................ 42

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3.2 Total Quality Management in a Hospital Services ................................................. 44

3.3 Elements and Application TQM in Health Services ............................................... 46

3.4 Impact of TQM on Hospital Services ..................................................................... 48

3.5 Quality Accreditation of Hospitals in India ............................................................ 50

3.6 National Accreditation Board for Hospitals and Healthcare Providers (NABH) ... 51

3.7 Challenges and benefits in Implementing TQM in Hospitals................................. 53

CHAPTER 4 - TQM IMPLEMENTATION PROCESS ............................................ 56

CHAPTER 5 – CONCLUSION AND SUGGESTION ................................................ 61

REFERENCES ................................................................................................................ 63
Project Synopsis Table of Content

Introduction ........................................................................................................................ 3

Statement of Problem ......................................................................................................... 4

Objectives of Study ............................................................................................................ 5

Research Methodology ....................................................................................................... 5

Limitation of the study: ...................................................................................................... 6

Chapter Design: .................................................................................................................. 6

References: ......................................................................................................................... 7

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