Asia Technical Training Center

Class Module
IT Support Service Level-3

Day Carry out workplace interaction in English

01
1. Interpret workplace communication and etiquette
2. Read and understand workplace documents

Day
1. Participate in workplace meetings and discussions
02 2. Practice professional ethics at workplace

Day
03 Practice professional ethics at workplace

1. Responsibilities as a team member are demonstrated and

2. kept promises and commitments made to others

Day
04 Use office application software

Ms Word

1.Bangla
2.English
3. Basic Internet
4.E-mail & Document Title.Quick Acess toolbar.Ribbon/Menu
Sub ribbon/menu & too.

Ms word Home-Font

1.Font,Font size,Change Case

2.Clear Formating
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3.Bold,Italic, Underline
4.Strickthrough, Super script, Sub scricpt
5.Text Effect
6.Text Highlight Color
7. Font Color
Paragraph

1.Bullets
2.Numbering
3.Multilevel List
4.Decrase indent
5.Incrase indent
6. Sort
7.Show/Hide
8.Text Align
9.Line & Paragraph Spacing
10.Shading
11.Bottom Border
Insert

1) 1.Pages
2) 2.Table
3) Table formatting
4) Table design
5) Draw Table
6) Table color

Illustration

1) Picture
2) Clip Art
3) Shape
4) Smart art
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5) Chart
6) screenshoot

Links

1) Hyperlink
2) Bookmark
3) Cross reference
4) Header & Footer
5) Page Number

Day Text
5 1) Text Box
2) Wordart
3) Drop cap
4) Equation
5) Symbol
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Page layout

Page Setup
1) Margins
2) Orientation
3) Size
4) Colums
5) Breaks
Page Background
1) Watermark
2) Page Color
3) Page Borers
4) Position
5) Wrap text
6) Alinment

Mallings

Creat
1) Envelops
2) Lebels
Mail merge
Start mail merge
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Select Recipients

Day Microsoft Power point

6
1) Basic Introduction of Power point
2) Explain Power point Slide

Home

1) Font size
2) Font Style
3) Bold
4) Italic
5) Stricthrow
6) Font Color
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Paragraph
1) Text alignment
2) Text Direction
3) Convert to smartart

Drawing

1) Shape
2) Arrenge
3) Quick Path
4) Shape color
5) Shape outline
6) Shape effect
Insert

Picture
Clipart
Photo album
Illustration:
Shape
Smart art
Chart
Symbol & Media
1) Equation
2) Audio
3) Video
Themes
Color
Font
Effect
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Background Designe
Animation :
1) Apply animation
2) Change animation
3) Add animation

Day Transition to The Slide

07 1) Slide add
2) Slide delete
3) Slide shape
4) Sound
5) Duration

Slie show

1) From Beganing
2) From Current slide
3) Broadcust Slide show
4) Custom slide show
5) Setup slide
6) Hide slide
7) Uration of slide show

Review

1) Formating
2) Proofing
3) Language
4) Comment
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Day Microsoft Excel

8
1) Basic introduction of excel
2) Explain Excel Sheet
3) Basic concept of ms excel

Home

1) Text font
2) Text color
3) Font style
4) Bold
5) Italic
6) Shadding

Style Cell Editing

1) Conditional Formating
2) Format of table
3) Cell style
4) Insert
5) Delete
6) Formating cell
7) Formating Row
8) Formation colum
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Insert

Table:
1) Add row and colums
2) Formating Table
3) Add and delete table
Illustration:
1) Shape
2) Picture
3) Shape
4) Smart Art
5) Chart

Chart
1) Pie
2) Colum
3) Line pie
4) Bar
5) Area

Day Sparkline
09 1) Line
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2) Colum
3) Win

Text:
4) Header
5) Footer
1) Signature line
2) Word Art
3) Object
4) Equation
5) symbol

Page Setup

1) Margin
2) Orientation
3) Size
4) Print Area

Scale To Fit & Sheet Option

1) Heigth
2) Weigth
3) Scale
4) Gridline
5) Print
6) View

Formula

 Function Libery:
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 Insert Fuction
 Autosum
 Recently Used
 Financial
 Logical
 Text
 Date and time
 Lookup and Reference
 Math and tricks
 More Function

Define name

1) Name maneger
2) Define name
3) Creat from selection

Formula Auditing

1) Trece Precedent
2) Trece Depends
3) Remove Arow s
4) Show Formulas Erros Cheakin
5) Evualte Formula

Day Access information using internet

10

1. Access resources from internet-

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2. Google,

3. Opera mini,

4. Google Edge.

Day Use and manage electronic mail

11
 E-mail,
 Yahoo,
 Hotmail.

Day  Use of Multiple email.

 Search any content on Google
12  Access your Information to the internet

Day Interpret IT Support Services Fundamentals

13  Describe IT Support device

 IT equipment
 IT Device

Day
Interpret concepts of IT support services
14
 Information Technology is defined
 IT support is defined
 Career path of IT Support specialist is identified
 Computer architecture overview is interpreted

Day
15 Interpret problem solving method in IT system

 Types of IT support services identified

 Units of data is identified
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 IT devices are interpreted

 IT infrastructure is stated
 End User support is defined
 Surveillance and security system is defined

Day
16 Interpret customer support services in IT system

Day
17 Interpret IT devices and infrastructure

Day Perform PC Assembling

18

Ready all Equipment

 Know how to use Equipment
 Use PPE and safty Isshue

Day 1. Prepare for assemble

 PC
19  Cable
 Scru Driver
Day  Disassemble hardware components
 Ram
20  HDD
 Power Supply
 Cable
 Disk
 Power Cable
 VGA Cable

Day  Assemble hardware components

 Join Ram
21  HDD
 Colling Fan
 DVD
 Lithium Bettery
 Proccessor
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 Port

Day  Modify BIOS setting

 Prepare for Bios Setting
22
Day
Describe The Hardware part
23
Day  Explain The Processor part
 Repair method of Processor
24  Repairing Tools

Day  Bios Ready

 Windows(IF need)
25  Drive Ready
Day
26 Disk Partition

Day
 Assemble part of CPU
27  Cheak quality
 Mitter
 Cable
 Tester
 Equipment

Day 
 Power Cable
28  VGA
 HDMI

Day
 Using Cable on Electricity
29  Board
 Multiplug
 Cable
 Equipment

Day Store and Clean tools and equipment

30
 Store tools
 Store Equpment
 Device clean
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 Enviroment Clean

Day
Equpment Store policy
31
Ready CPU to Perform
Day  Prepare a PC
32  All Cable join
 Connected to Electricity

Day
33  Cheak Isshue

Day Ready and Complte Assemble and Deassemble CPU

34
 Cheak Bios
 Chean Internet Connection
 Cheak Ram
 Power Cable
 VGA/HDMI
 Start PC

Day Install and Use Operating System and

 Optimize Utilities
35
 Describe the contex of Operating System and Utilities software

Day  Operating system

 Windows
36  Linux
 IOS

Day 1. Prepare for installation of Operating System (OS)

36  How to install os
 How to use OS
 Version of OS
 Operating System All process
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Day
Install operating system
37
Day  Install required driver
 Driver
38  Network driver
 Sound card driver
 File driver
 Softeare driver

Day Perform User manegment

39
 Users are created as per requirement
 Password is set as required
 Access privilege is set for user accounts

Day
40  Motherboard
 Interface card
 Graphics
 Sound
 Wireless/ Ethernet
 Memory and storage
\

Day
 Basic knowledge of personal computer and its components
41  Operating system basic
 Operating system components and functionality of the components.
 Types of operating system
 OS Versions

Day
42  Motherboard component
 Boot media (Optical disk, USB boot disk, PXE ROM)
 Software licensing system (propitiatory)
 Copyright ACT 2005 National IT Policy and their subsequent amendments.

Day
 Software and hardware installation and upgrade
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43  Basic knowledge on computer assembling

 Basic knowledge on interaction of computer hardware and software
 Electrical and electronic safe work practices

Day  Analyzing collected information and devising network design plan.

44  Listing of required equipment and tools and calculating and documenting estimated budget.

Day
45  Connecting appropriate transmission media pc with the existing network.
 Assigning address to client’s unit (automatically or statically. e.g.; assign IP address, sub netma
protocol).
 Disabling and enabling NIC.

Day
 Configuring PC
46  internet firewall to protect PC from unwanted packet.

Day Review
Formative Assessment
47
Day
Formative Assessment
48
Day
Formative Assessment
49
Day Install and Configure Application and Utility Software
50 1. Prepare for installation and configuration

 Occupational Safety and Health (OSH) procedures are followed

 User requirements are documented
 Application software and utility software are collected as per user requirement.
 Necessary backup is taken if required

Day Install and configure application software

 Application software are selected and collected according to the user requirement
51  Application software are installed
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 Application software is configured as per requirement

Day  Software license is activated if required
52  Functionality of installed application software is checked

Day Install and configure utility software

53  Utility software are selected and collected according to the user requirement.
 Utility software are installed

Day
54
 Utility software is configured as per requirement
 Functionality of installed utility software is checked

Day
Install and configure security software
55
 Required Security software is identified and selected
 Security software are stored in local drive
 Security software are installed

Day 
 Security software is configured as per requirement
56
 Functionality of installed security software is checked

Day prepared for installation and configuration

57 installed and configured application software
installed and configured utility software
 installed and configured security software

Day
 Procedure of configure software.
58  Software installation process
 Software Activation process
 Types of operating system and identification techniques.
 Procedure of uninstallation and configure of utility software.

Day  Collecting PC software components and storing according to user manual or guidelines.
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59  Installing required device driver.

Day
 Installing / updating software component.
60  Doing hard disk partition correctly.
 Installing required device driver.
 Installing operating system.

Day
 Configuring and optimizing the operating system and
61  its components according to the workplace requirement.
 Installing and configuring the utility software

Day  Install & Setup Networking Driver

 Install software
62  Setup Device

Day
 Workplace (actual or simulated)
63
 Computer / laptop / notebook with internet connection
 Software
 Stationary and learning manual.

Day
Formative Assessment
64
Day
Perform Basic Networking
65
 Interpret the concept of networking

Day
 Network is defined
66  Types of networks is interpreted
 IP properties is interpreted

Day
 Network connectivity tools identified
67
 Transmission media determined.

Day
Interpret the network layout
68  Organizational requirements are collected and documented to setup an existing network.
 Network layout is collected
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Day
69  Existing network topology and network protocol is identified and documented
 Network design plan is interpreted.
 IP Addressing scheme is interpreted

Day
70 Connect devices to the existing network
 Required transmission media, tools and equipment are selected and collected.
 Cabling is performed as per layout

Day
 Connections is established as per layout design.
71
 Device is connected with the existing network with appropriate transmission media infrastructure
 IP properties is assigned and connectivity is tested as per
 work plan

Day
Troubleshoot in existing network
72  Network design, support and maintenance documents are reviewed.
 Appropriate person is consulted for identifying problems if required.
 Faulty hardware or software component are detected.

Day
Formative assessment
73
Day
Formative assessment
74
Day Perform Basic Data Backup and Recovery
75  Interpret backup and data recovery

Day
 Backup is interpreted
76  Data recovery is interpreted
 Type of backup solutions are stated
 Disaster recovery plan is interpreted

Day
Perform OS Backup
77  Partition table is interpreted
 Backup Plan is prepared
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 Tools for OS backup is identified and collected

 Target for backup is identified
 Backup procedure is performed

Day
Perform user data backup
78
 Backup Plan is prepared
 Tools for user data backup is identified and collected
 Target for backup is identified
 Backup procedure is performed

Day
Perform email backup
79
 Mail client is identified and configured.
 Local Database file of mail client is identified
 Email Backup Plan is prepared
 Target for backup is identified
 Backup procedure is performed

Day Perform backup recovery

80  Backup is collected for recovery
 Tools are identified and selected for recovery.
 Recovery target is identified
 Restore point is identified
 Restore procedure is performed

Day
Formative assessment
81
Day
Formative Asessment
82
Day
Maintain and Troubleshoot Personal Computer
83  Prepare for Troubleshoot

Day Identify the problem

84  Computer manuals and maintenance documents are reviewed
 Problems are detected through physical observation
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 Problems are detected using diagnostic tools

 Identified problems are documented

Day  Identify the possible cause of fault

 Appropriate person (if required) is consulted
85  Cause of fault is identified
 Testing is performed to ensure the cause of fault

Day Fix the problem

86  Faulty hardware equipment or software component is repaired or replaced

 Repaired/replaced equipment is tested
 Performance of PC is tested

Day
Update document
87

 Computer maintenance and troubleshooting status are documented

 Documented status is reported to the authority

Day Formative Assessment

87
Day Formative assessment
88
Day
89
Day
90