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Introduction To Communication

Introduction to communication

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17 views5 pages

Introduction To Communication

Introduction to communication

Uploaded by

harshaair750
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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INTRODUCTION TO COMMUNICATION SKILLS

The word 'communication' is derived from the Latin word 'communis' which means 'Common or
sharing'.

● A message sent out becomes communication only when it & understood, acknowledged,
reacted to or replied to, by the receiving party.

● Communication need not be by words (written or spoken) only, but can be by actions,
body languages, dress gestures, secret codes, signals, facial expression & even by
silence.

Definitions

● Allen Louis A. - "Communication is the sum of all the things one person does when he
wants to create understanding in the mind of another. It is the bridge of meaning. It
involves a systematic and continuous process of telling, listening and understanding"

● Birvenu - "Communication in the proof process of transmitting feelings attitudes, beliefs


and ideas between living beings."

● Brown Leland - "Communication is the transmission and interchange of facts, ideas,


feelings or course of action."

Needs of Communication.

1) We communicate to persuade.

→ It means that we want someone to do something and this desire of a person is


communicated.

2) We communicate to give or get information.


→ Through communication, a flow of information takes place between the speaker and the
receiver. We may communicate to either give or get information.

3) We communicate to express our emotions →Unlike animals, humans need to clear their mind
by expressing their feelings or emotions. Man nude to communicate to express because he is a
social being.

Communication Process

● Communication is a two way process which involves sending and receiving messages
through a medium for a response.

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● In communication theory, this is termed as encoding, decoding & feedback.

● The process begins with an idea in the mind of the sender. He then decides on the
medium to send the message.

● The medium may be verbal or non-verbal.

● When the receiver get the message, he interprets the message based on his
understanding of the message.

FEEDBACK

● Feedback is the response or reaction of the receiver which is communicated to the


sender. It may be verbal or non-verbal, oral or written.
● Feedback provides an opportunity to understand and to be understood.
● It not only increases the accuracy of the communication, but also reduces doubts.
● It helps in communication cycle and ensure it's continuity.
● Effective Feedback can be both, positive & negative, immediate & delayed. It can also
be obtained.

Types Of Feedback
1. Positive/Negative: Positive feedback tells the sender that everything is okay and he
should continue with the conversation. Negative feedback tells the sender that what he's
doing or saying is wrong and it needs modifications.

2. Immediate/Delayed: Usually feedback is immediate. Feedback can also be delayed or


slow incoming.

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3. Obtained: Feedback can also be obtained. When we ask questions to ourselves, the
same person becomes the sender and the receiver. Hence, the decoding and the
encoding is done by the same person and feedback is obtained.

7 C's of Communication

Effective Communication

1. Every person should know how to make a communication important and


effective.
2. Businessman must know how to communicate without loss of time with his
customers, dealers. investor, stakeholders, etc.
3. Managers, Supervisor, must be able to communicate their instructions or orders
in a clear manner to their subordinate.

The Principles of Effective Communication.

1. Communication for a purpose


→ You must be very clear in you mind about the purpose of your communication. When
trying to sell a product, your tone is persuasive. It will help you keep all the unnecessary
and irrelevant material out of your message.

2. Compose your message with care


→ Encoding and decoding should be done by using symbols and signs that are familiar
to the sender and the receiver of the message. Technical terms should not be used while
talking to an ordinary person. The sender should also consider the needs of the receiver
and communicate something of value.

3. Compose your message to attract attention


→ To attract the attention of the receiver of your message, one should be loud, clear,
avoid repetition and monotonous.

4. Remove all barriers to Effective Communication


→ There are several barriers to effective communication like passive expression, faulty
listening, status block, etc.

5. Study the receiver of your message


→ Knowing your audience is very important. Accordingly, you Encode your message in
language, pictures and sugns so that it is easily understood. A sender always keeps in
mind the receiver's background knowledge and experience.

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6. Select your medium with care
→ Whether the message is conveyed orally or in writing. We select instruments or
medium to pass the message So this medium should be selected with utmost care
keeping in mind the purpose of the message and the receiver.

7. Provide for Feedback


→ It is important for both the receiver and the sender. Feedback after the communication
is must otherwise it is not said to be a communication. Feedback indicates that the
message has been delivered and understood correctly.

8. Act promptly on receiving response


→ If you get feedback, do not ignore, especially if there's any misunderstanding or
doubt, clarify immediately.

7 C's of Communication.
1. Clarity
→ Effective communication must be clear about what the sender wants to say. It can by
proper planning. Communication does not take place by chance. The purpose of
communication should be very much clear to the receiver. The sender should avoid
unnecessary use of words and symbols, lengthy sentence structure.

2. Completeness
→ Completeness of the message is equally important. In business communication a
complete message is always full of information, which enables the receiver to
understand the central idea of the message.

3. Conciseness
→ You should be brief and to the point in your communication. You should practice the
economy of words and try to convey maximum in minimum words.

4. Correctness
→For effective communication, the sender should not transmit any message unless he is
sure of his correctness. The sender should send his message at the correct time and in
correct style providing all the correct content.

5. Concreteness
→ It means providing every detail and facts to the receiver. Facts make the message
more meaningful and persuasive.

6. Coherence
→ Coherent Conversation makes sense and flows logically. All the ideas should be
well-organized and well- connected to relevant and critical points. When all the ideas are

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connected to one another in a proper sequence, the overall communication becomes
easier to follow and to recall.

7. Courtesy
→ Courtesy means a friendly and helpful behavior towards others. Politeness,
humbleness, kindness- required for any kind of message.

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