Scribd
Upload
148 views3 pages

MAQ Software - Job Description - DataOps Engineer

Maq

Uploaded by

gayathriseran371
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
148 views3 pages

MAQ Software - Job Description - DataOps Engineer

Maq

Uploaded by

gayathriseran371
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Open Position: DataOps Engineer

MAQ Software delivers innovative software solutions for Fortune 500 companies. We use AI,
cognitive services including Azure machine learning, the latest cloud computing trends including
Microsoft Azure, Microsoft Fabric, and advanced business intelligence features of SQL Server,
Power BI, and the latest form factors such as iOS and Android.

We have been closely aligned with Microsoft Corporation for over 24 years and are a Microsoft
Gold Partner for Data Analytics, Data Platform, Cloud Platform, Application Development,
Application Integration, DevOps, Project and Portfolio Management, Collaboration and Content,
Datacenter, and Security.

MAQ Software was honored for the 11th time as one of America’s Fastest-Growing Private
Companies by Inc. magazine. We are proud to be recognized for our sustained growth and
innovation.

In 2021, MAQ Software was honored with the Power BI Partner of the Year award by Microsoft.
The award recognizes our outstanding successes and innovations by partners from over 100
countries and in a wide variety of categories, including partner competencies, cloud-to-edge
technologies, entrepreneurial spirit, and social impact.

As part of our fast-paced team, you will help deliver over 100 software solutions every year in an
agile and fast-paced manner. You will get great exposure to multiple projects using the latest
technologies. The company employs over 1400 people in four engineering centers located in
Redmond, WA, and India (Hyderabad, Mumbai, and Noida).

As a key member of a fast and growing dynamic team, you will be able to work on IT, DevOps,
Data Engineering, Azure Services, SQL Server, and will be collaborating with multiple
stakeholders to understand and address business problems. You will be able to learn and certify
yourself on approved Microsoft certifications thus upskilling yourself.

Company Culture:
We foster an intense work culture with a can-do attitude. Our key managers all have excellent
educational backgrounds and significant experience growing a company and mentoring software
engineers. Due to our smaller size, we are able to adopt the latest technologies and computing
trends ahead of the larger industry players. As a part of our globally distributed engineering team,
our engineers gain exposure to the latest software engineering practices and fast development
cycles.

Our DataOps Engineers have exposure to multiple situations and problem-solve to address business
problems in a timely manner, with a customer-focused approach and display flexible and learning
mindset.
Job Description:
We are looking for a skilled and customer-focused DataOps Engineer to join our team. The successful
candidate will be responsible for resolving technical challenges faced by our business users. A
learning mindset, expertise in Microsoft technologies, along with advanced communication and
problem-solving skills. Those who have worked in a global technical support environment will be
preferred.

Responsibilities:
 Technical Support:
o Provide 24/7 advanced technical support to customers via phone, email, and chat.
o Diagnose and resolve technical issues related to software, hardware, and network
configurations.
o Work with customers to understand their specific technical requirements and provide
tailored solutions.
o Managing and monitoring Infrastructure, Azure Jobs, Power BI schedules, etc.
 Problem Resolution:
o Troubleshoot and resolve complex technical issues in a timely manner.
o Escalate unresolved issues to the appropriate engineering teams.
o Document all customer interactions and technical solutions in the support ticketing
system.
 Customer Interaction:
o Maintain a high level of customer satisfaction through professional and courteous
communication.
o Proactively follow up with customers to ensure their technical issues are fully resolved.
 Shift Work:
o Work in rotating shifts, including night shifts and weekends, to ensure continuous
support coverage.
o Maintain clear and effective communication during shift handovers to ensure continuity
of service.
 Collaboration and Communication:
o Collaborate with cross-functional teams to identify and address customer pain points.
o Provide feedback to Product and Engineering teams based on customer interactions and
issue trends.
o Participate in regular team meetings to share knowledge and updates on technical
support matters.
 Continuous Improvement:
o Stay current with industry trends and technologies to provide cutting-edge support.
o Develop and maintain a knowledge base of common technical issues and solutions.
o Identify opportunities to improve support processes and customer experience.

Qualification and experience:


 The ideal candidate will have a four-year degree in C.S. Experience in global support is an
added advantage.
 Prior knowledge of Microsoft Azure, DevOps, MS Office Products, On-Prem Active Directory,
Windows Client, Azure Services, SQL, Power BI and Server Operating system, System
components and basic understanding in networking is required.
 Candidates must also have strong customer service, accurate and logical problem solving,
and communication skills, and the ability to work in a 24/7 team environment.
 Prior experience in programming and debugging skills are required, preferably in C, C++ and
SQL, as well as the ability to read and analyse network traces.
 Microsoft certification as an MS Systems Engineer is preferable.
Why consider MAQ Software?
 Work to solve problems on latest software platform (Azure DevOps, Azure SQL, Azure
Synapse Analytics, Data Factory, Azure Databricks, Azure Data Lake Storage, SharePoint
Online, AI, Power BI, Power Platform, Dynamics 365, and HTML/ CSS, Microsoft Fabric, etc.).
 You will get exposure to addressing requests from business users in MAQ Software. Based on
your performance and growth, you will get exposure to customer-facing projects with
broader responsibilities.
 Learn to adhere to SLAs and meet business user needs with empathy and understanding.
 Follow the latest software engineering techniques, including Agile and Lean development,
which will empower you to contribute to your fullest potential.
 Receive highly rated training that will prepare you to start making active contributions in live
projects within two months of joining the company.
 You will hold a technical edge by completing approved Microsoft certifications.

Location: Hyderabad and Noida

Shift: PST (default) with rotation as per business needs. This could mean IST/EST/custom
shift or weekend working as per business needs.

You might also like