3/15/24, 2:29 PM Assessment - LTEB

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Question Details

You need to send your client manager an email requesting her to send you a document by Friday, which would enable you
to complete a report that is expected from you the following Monday. Which of the following phrases would you use?

Status :
Options :
1. Send the document by Friday - then I"II be able to send you the report by Monday.
2. Please send the document by Friday. That will enable me to then send you the report by Monday.
3. Could you please send me the document by Friday? I will then be able to complete the report and send it to you by Monday.
4. None of the above
Timespent (in sec): Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
Unanswered to Correct: Unanswered to Incorrect: Comments:

https://g21.tcsion.com/OnIineAssessment/anaIysisReport.htmI?857@@89194@@1@@357601@@1kKTrY1L7_ZxcIxgQOn5oDw2ZrpQP2YCIH0X6F7sE14@@4@@1710493140252@@FaiI@@0... 10/15
3/15/24, 2:29 PM Assessment - LTEB

You need to refuse a request raised by a colleague. Which of the following will you use?

Options :
1. You can"t email the report to your gmail account. It's a security violation.
2. That's not permitted. Please follow company guidelines for information security.
3. I"m afraid it's not permitted to email work documents to a personal email account. You can email the report to yourself on your TCS email
account, and access it later via webmail, from home.
4. None of the above
Timespent (in sec): Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
Unanswered to Correct: Unanswered to Incorrect:
Comments:

Rohit had slipped the deadline in delivering the material to the customer. Which of the following is he likely to use
when writing to the client manager?

Status :
Options :
1. I"m sorry to have to say this, but we were supposed to send the analysis on the 4th. We sent it on the 6th because of some problems we
encountered.
2. We are very sorry for the delay in sending you the analysis. We regret the inconvenience caused.
3. I"m not sure how to put this, but we need to let you know that there is a delay in delivering the analysis to you.
4. None of the above
Timespent (in sec): Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
Unanswered to Correct: Unanswered to Incorrect:
Comments:

https://g21.tcsion.com/OnIineAssessment/anaIysisReport.htmI?857@@89194@@1@@357601@@1kKTrY1L7_ZxcIxgQOn5oDw2ZrpQP2YCIH0X6F7sE14@@4@@1710493140252@@FaiI@@06... 11/15
3/15/24, 2:29 PM Assessment - LTEB

The client manager escalated his displeasure regarding a missed deadline to Rohit's Project manager. Which of the
following statements is he likely to have used?

Options :
1. I"m sorry to mention this, but I"ve started becoming a bit doubtful about your project's ability to address our needs.
2. Your project team is incompetent and unprofessional.
3. Perhaps we shall need to discuss the delivery schedule again.
4. None of the above
Timespent (in sec): Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
Unanswered to Correct: Unanswered to Incorrect: Comments:

This is your first call with your client, and your client is finding it difficult to pronounce your name. Which of these responses
would be appropriate?

Status :
Options :
1. You can call me Hari.
2. You can call me anything.
3. I think you are not able to pronounce my name. Call me Hari.
4. None of the above
Timespent (in sec): Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
Unanswered to Correct: Unanswered to Incorrect: Comments:

https://g21.tcsion.com/OnIineAssessment/anaIysisReport.htmI?857@@89194@@1@@357601@@1kKTrY1L7_ZxcIxgQOn5oDw2ZrpQP2YCIH0X6F7sE14@@4@@1710493140252@@FaiI@@0... 12/15
3/15/24, 2:29 PM Assessment - LTEB

Which of these options do you think is not very

polite?

Options :
1. Could you do this for me?
2. Can you do this for me?
3. Would you be able to do this for
me?
4. None of the above
Timespent (in Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
sec):
Unanswered to Correct: Unanswered to Incorrect:
Comments:

This is your first day at office and a colleague of yours offers to help you get introduced to the rest of the members.
You, however, have been asked to wait at your desk by your PL while he makes arrangements for somebody to provide
you with
important Knowledge Transfer. What would you say to decline the colleague's offer of help?

Status :
Options :
1. Thank you, but I can do it myself
2. Not now.
3. That's very kind of you, but...
Timespent (in sec): Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
Unanswered to Correct: Unanswered to Incorrect:
Comments:

https://g21.tcsion.com/OnIineAssessment/anaIysisReport.htmI?857@@89194@@1@@357601@@1kKTrY1L7_ZxcIxgQOn5oDw2ZrpQP2YCIH0X6F7sE14@@4@@1710493140252@@FaiI@@0... 13/15
3/15/24, 2:29 PM Assessment - LTEB

Which of these expressions is more appropriate for a face-to-face interaction rather than a telephonic one:

Options :
1. "Good morning. I am Akash. I have along with me Richa, Rahul and Pooja from the same team."
2. "Good morning. I am Akash. Let me introduce my team to you."
3. "Good morning. Akash here."
4. None of the above
Timespent (in Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
sec):
Unanswered to Correct: Unanswered to Incorrect:
Comments:

You would like to request a team mate to send you some information by Monday. Which of these options do you think will
help you make the request in a polite and business-friendly way?

Options :
1. I hope you can send the information for me as soon as possible.
2. Is it alright if I asked you to send the information by Monday?
3. Could you send the information to me by Monday, please?
4. None of the above
Timespent (in sec): Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
Unanswered to Correct: Unanswered to Incorrect:
Comments:

https://g21.tcsion.com/OnIineAssessment/anaIysisReport.htmI?857@@89194@@1@@357601@@1kKTrY1L7_ZxcIxgQOn5oDw2ZrpQP2YCIH0X6F7sE14@@4@@1710493140252@@FaiI@@0... 14/15
3/15/24, 2:29 PM Assessment - LTEB

It might be difficult to understand a speaker when s/he:

Options :
1. speaks fast and in a low tone.
2. uses unfamiliar expressions and jargons.
3. uses grammatically incorrect sentences.
4. All of the above
Timespent (in sec): Correct to Incorrect: Incorrect to Correct: Incorrect to Incorrect: Correct to unanswered: Incorrect to unanswered:
Unanswered to Correct: Unanswered to Incorrect: Comments:

Your Response Change Pattern: Section 1

The below table provides the number of times you have changed your responses to the Section 1 questions and also the nature of those response changes.

CORRECT TO INCORRECT TO INCORRECT TO CORRECT TO INCORRECT TO UNANSWERD TO UNANSWERD TO

INCORRECT CORRECT INCORRECT UNANSWERED UNANSWERED CORRECT INCORRECT

0 0 0 0 0 4 6

https://g21.tcsion.com/OnIineAssessment/anaIysisReport.htmI?857@@89194@@1@@357601 @@1kKTrY1L7_ZxcIxgQOn5oDw2ZrpOP2YCIH0X6F7sE14@@4@@ 1710493140252@@FaiI@@0... 15/15