Hik Partner Pro Mobile Client User Manual V2.0

Hik-Partner Pro Mobile Client
User Manual
Hik-Partner Pro Mobile Client User Manual
Legal Information
©2022 Hikvision Europe B.V. All rights reserved.
About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website ( https://
www.hikvision.com/ ).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED "AS IS" AND "WITH
ALL FAULTS AND ERRORS". HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION
BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY,
OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS
INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY
TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
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DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER
PREVAILS.
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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol Description
Indicates a hazardous situation which, if not avoided, will or could
Danger result in death or serious injury.
Indicates a potentially hazardous situation which, if not avoided, could

Caution result in equipment damage, data loss, performance degradation, or
unexpected results.
Provides additional information to emphasize or supplement
Note
important points of the main text.
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Contents
Chapter 1 Introduction ............................................................................................................... 1
1.1 Target Audience ..................................................................................................................... 2
1.2 Entities in Hik-Partner Pro ...................................................................................................... 2
1.3 Running Environment ............................................................................................................ 4
1.4 Function Availability for Different Countries/Regions ............................................................ 4
1.4.1 Functions Only Available in Certain Regions ................................................................. 4
1.4.2 Regions Only With Support for Free Functions ............................................................. 5
1.5 Download the Mobile Client .................................................................................................. 8
Chapter 2 Account Management ................................................................................................ 9
2.1 Register by Hik-Connect Account ........................................................................................... 9
2.2 Register an Installer Admin Account .................................................................................... 11
2.3 Manage Company Information ............................................................................................ 13
2.4 Authenticate Your Account .................................................................................................. 13
2.5 Manage Role and Permission ............................................................................................... 15
2.6 Invite Employee ................................................................................................................... 16
2.7 Link Your Account to a Distributor ....................................................................................... 18
2.8 Edit Your Account Information ............................................................................................. 18
Chapter 3 Login ........................................................................................................................ 22
Chapter 4 Become a Hik-Partner Pro User After Product Upgrade ............................................. 24
Chapter 5 Hik-Partner Pro Mobile Client Overview ................................................................... 27
Chapter 6 Site Management ..................................................................................................... 36
6.1 Site Page Introduction .......................................................................................................... 37
6.2 Add New Site ........................................................................................................................ 39
6.3 Add Existing Site ................................................................................................................... 42
6.4 Hand Over Site ..................................................................................................................... 43
6.5 Typical Tenant Site Scenario ................................................................................................. 46
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6.6 Apply for Site Authorization from Site Owner ..................................................................... 47

6.7 Accept a Device Management Invitation from Your Customer ............................................ 49
6.8 Site Sharing .......................................................................................................................... 52
6.8.1 Share a Site not Handed Over ..................................................................................... 54
6.8.2 Share a Site that Has Been Handed Over .................................................................... 55
6.8.3 Accept Site Sharing ..................................................................................................... 57
6.8.4 Features Available for MSP on a Share Site ................................................................ 57
Chapter 7 Device Management ................................................................................................. 59
7.1 Batch Configure Devices on LAN .......................................................................................... 59
7.1.1 Batch Activate Devices and Assign IP Addresses for Them ......................................... 61
7.1.2 Batch Link Channels to NVR and DVR ......................................................................... 62
7.1.3 Create Templates for Setting Parameters .................................................................... 63
7.1.4 Batch Set Parameters for Devices ............................................................................... 63
7.2 Add Device ........................................................................................................................... 64
7.2.1 Add Devices After Batch Configuring Them on LAN .................................................... 65
7.2.2 Connect Offline Device to Network ............................................................................ 66
7.2.3 Add Device by Scanning QR Code ............................................................................... 67
7.2.4 Add Device by Entering Serial No. ............................................................................... 70
7.2.5 Add Devices on LAN .................................................................................................... 72
7.2.6 Add Device by IP Address or Domain Name ............................................................... 75
7.2.7 Synchronize Devices with Hik-Connect Account ......................................................... 76
7.2.8 Add Devices Without Support for the Hik-Connect Service ........................................ 78
7.3 Activate the Health Monitoring Service ............................................................................... 79
7.4 Manage Device Permission .................................................................................................. 81
7.4.1 Apply for Device Permission ....................................................................................... 82
7.4.2 Release the Permission for Devices ............................................................................ 82
7.5 Move Devices ....................................................................................................................... 83
7.6 Linkage Rule and Exception Rule ......................................................................................... 86
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7.6.1 Add Linkage Rule ......................................................................................................... 86

7.6.2 Add Exception Rule ..................................................................................................... 94
7.6.3 Enable Device to Send Notifications ........................................................................... 99
7.7 Reset Device Password ...................................................................................................... 100
7.8 Enable Remote Log Collection ........................................................................................... 102
7.9 Manage Security Control Panel .......................................................................................... 104
7.9.1 Control AX PRO and AX HYBIRD PRO ........................................................................ 104
7.9.2 Configure AX PRO and AX HYBIRD PRO ..................................................................... 105
7.9.3 Batch Arm/Disarm AX PRO and AX HYBRID PRO ....................................................... 107
7.9.4 Batch Configure AX PROs .......................................................................................... 108
7.10 Alarm Receiving Center (ARC) Service ............................................................................. 112
7.11 View Video ....................................................................................................................... 113
7.11.1 View Live Video ....................................................................................................... 113
7.11.2 Play Back Video Footage ......................................................................................... 114
7.12 Network Switch Management ......................................................................................... 115
7.12.1 Network Switch Operations .................................................................................... 115
7.12.2 Network Topology ................................................................................................... 117
7.13 Other Management ......................................................................................................... 119
7.13.1 Upgrade Device ....................................................................................................... 119
7.13.2 Batch Upgrade Devices on LAN ............................................................................... 120
7.13.3 Unbind a Device from Its Current Account ............................................................. 120
7.13.4 Configure DDNS for Devices .................................................................................... 121
7.13.5 Remote Configuration ............................................................................................. 122
Chapter 8 Health Monitoring .................................................................................................. 123
8.1 View Status of Devices on All Sites .................................................................................... 125
8.2 View Status of Devices on One Site ................................................................................... 130
8.3 Send Reports Regularly ...................................................................................................... 134
8.4 Network Topology .............................................................................................................. 135
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Chapter 9 Notification Center ................................................................................................. 138

9.1 Business Notifications ........................................................................................................ 138
9.2 Exception Center ................................................................................................................ 139
9.3 System Message ................................................................................................................. 143
9.4 Deals and Offers ................................................................................................................. 144
Chapter 10 Case ...................................................................................................................... 145
10.1 Submit Case ..................................................................................................................... 145
10.1.1 Submit Hardware Product Case .............................................................................. 145
10.1.2 Submit Software Product Case ................................................................................ 147
10.1.3 Submit Hik-Partner Pro Case ................................................................................... 149
10.1.4 Submit Device Password Reset Case ....................................................................... 151
10.1.5 Submit Dedicated Customer Service Case .............................................................. 152
10.2 View and Handle Case Records ........................................................................................ 154
Chapter 11 Return Material Authorization .............................................................................. 156
11.1 Submit RMA Requests ..................................................................................................... 156
11.2 View and Handle RMA Requests ...................................................................................... 158
11.3 Find Repair Stations ......................................................................................................... 158
Chapter 12 Value-Added Services ........................................................................................... 160
12.1 View and Purchase Value-Added Services ....................................................................... 160
12.2 View and Manage My Services ........................................................................................ 160
12.3 Manage Cloud Storage ..................................................................................................... 163
12.3.1 Set Cloud Storage for Hik-Partner Pro Box .............................................................. 164
12.3.2 Set Cloud Storage for NVR ...................................................................................... 166
12.3.3 Set Cloud Storage for DVR ....................................................................................... 169
12.3.4 Network Test ........................................................................................................... 171
12.3.5 Activate or Renew Service for a Channel ................................................................ 171
12.4 Co-Branding ..................................................................................................................... 172
Chapter 13 Products ............................................................................................................... 174
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13.1 View and Search Products ............................................................................................... 174

13.2 Compare Products ........................................................................................................... 175
Chapter 14 Rewards Store ...................................................................................................... 178
Chapter 15 Quotation Tool ...................................................................................................... 181
15.1 Add Products for Quotation ............................................................................................. 181
15.2 Create Quotation ............................................................................................................. 183
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Chapter 1 Introduction
Hik-Partner Pro is a convergent, cloud-based security solution that helps manage services for your
customers and expand your business by subscription offers. You can monitor the system health
status of your customers' sites (even resolving problems) remotely, using a simple and reliable
platform. Hik-Partner Pro solution enables you to customize security solutions for customers with
fully-converged Hikvision devices, covering video, intrusion, access, intercom, and more.
Hik-Partner Pro solution provides different ways/clients for service providers' customers.
Table 1-1 Client Description

Client Description
Hik-Partner Pro Portal Portal for Installer Admin and Installers logging into Hik-Partner
Pro to manage the security business, such as permission and
employees management, site management, device
management, project registration, product selection, Hikvision
product order management, solution search, and devices health
monitoring, etc.
Hik-Partner Pro Mobile Client Mobile Client for service providers logging into Hik-Partner Pro
to manage site, apply for site information management
permission from end user, manage and configure the devices,
manage RMAs (Return Material Authorization) requests, create
quotations, etc.
Hik-Connect Mobile Client Mobile Client for customers to manage their devices, accept the
site handover from the service provider as the site owner,
approve the Installer's application of site information
management permission, etc.
Hik-Connect Portal Portal for customers to manage their employees' access level
and attendance data after you set an attendance system for
them via the Hik-Partner Pro Portal.
HikCentral Connect Portal Portal for customers to manage resources, configure and use
video management, on-board monitoring, alarm detection
systems, etc.
HikCentral Connect Mobile Mobile Client for customers to use video management, on-board
Client monitoring, and alarm detection systems, such as live view,
playback, driving monitoring, and track playback.
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Client Description
HikCentral ReGuard Web Client Web Client for service providers to configure parameters for
video alarm receiving center and manage work orders or
statistics reports.
HikCentral ReGuard Control Control Client for service providers to perform alarm monitoring,
Client virtual guard, investigation and search, and so on.
1.1 Target Audience

This manual provides the service provider (i.e., Installer, System Integrator, Distributors, Resellers,
OEM, and Alarm Receiving Centers(ARC)) with the essential information and instructions about
how to use the Hik-Partner Pro Mobile Client to manage the security business.
This manual describes how to manage the permission and employees of your company, add new or
existing site for management, apply for site authorization and device permissions from your
customers, manage and configure the devices belonging to the site, select products, and check the
device health status for further maintenance, etc.
1.2 Entities in Hik-Partner Pro

Here we introduce the entities (any physical or conceptual object) involved in Hik-Partner Pro.
Identity Related Entities

Service Provider
Those who provide services such as the design of security solutions, system/device installation,
after-sales, and (or) device maintenance. There are several service provider types and the
detailed descriptions are as follows.
Installer
Provides device installation and maintenance services for customers.
System Integrator
Integrates multiple systems to provide solutions for customers.
Distributor
Trades with Hikvision and supplies Hikvision devices to other businesses that sell to customers.
Reseller
Bulk purchases Hikvision devices from distributors and then sells the devices to installers.
Alarm Receiving Center (ARC)
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Provides the alarm receiving and handling service for customers.

If you are to apply for joining Hik-Partner Pro as ARC, selecting Alarm Receiving Center as the
type of service provider is recommended when registering.
OEM
OEM partners source products, parts or services from Hikvision and relabeling, rebranding or
embedding them as a part to another product or system.
Maintenance Service Partner (MSP)
The MSP is a special type of security service providers. They offer technical support to installers
who lack technical capabilities and skills. Usually, they collaborate with these installers to
provide device management/maintenance services for end users. On Hik-Partner Pro, installers
can share sites with their maintenance service partners to collaborate with them. For details,
see Site Sharing .
Note
The MSP can select any of the five service provider types when they registering an account for
logging in to Hik-Partner Pro.
Remote Monitoring Center (RMC)
Provides the alarm receiving and handling services remotely based on the video monitoring via
HikCentral ReGuard.
Note
The RMC can select any of the service provider types when they registering an account for
logging in to Hik-Partner Pro.
End User
Those who have purchased Hikvision devices (e.g., network cameras, DVRs, alarm devices, video
intercom devices, and access control devices) and want to manage the devices via an easy-to-use
mobile client. End users are customers of the service provider, and they use Hik-Connect to
manage devices.
Site Related Entities

Site
A site represents a physical location where device(s) are installed and through which the Installer/
Installer Admin can manage and configure devices.
Site Manager
When a site is assigned to an Installer, the Installer becomes the site manager of the site, and can
manage and configure the devices of the site.
3
Note
Assigning site to Installer is not supported in countries and regions only with support for free
functions. For details about free functions and these countries and regions, see Regions Only
With Support for Free Functions .
Site Owner
When an installer transfers ownership of a site to an end user, the end user becomes the site
owner who is the holder of the site. The installer can also apply for site authorization from the
site owner to manage the site.
1.3 Running Environment

The following is the recommended system requirement for running the Mobile Client.
System Requirement
For iOS: iOS 12 or later versions.
For Android: Android 5.0 or later versions.
Memory
For iOS: 1 GB or above.
For Android: 2 GB or above.
1.4 Function Availability for Different Countries/Regions

Hik-Partner Pro offers both free basic functions and value-added functions that cost certain fees.
You can purchase certain services in the Service Market to get access to the value-added functions.
Currently, certain value-added functions are only available in certain countries and regions. And
users in some countries and regions can only access the free functions.
Note
This document contains introductions of all Hik-Partner Pro functions, therefore some functions
illustrated in this document may NOT be supported in your country or region. And contents in
figures in this document may be different from the actual interface, if so, the latter shall prevail.
1.4.1 Functions Only Available in Certain Regions

The following table shows the value-added functions only available in certain countries and
regions.
4
Note
For details about whether your country or region supports functions contained in the value-added
services listed below, refer to the after sales or local distributor.
Service Function(s) Only Available in Certain Countries and Regions

Health Monitoring Service Add Linkage Rule
Note
Linkage Rule is not available in the United States and Canada.
Cloud Storage Service All functions contained in the service.

People Counting Service All functions contained in the service.
Temperature Screening Service All functions contained in the service.
Cloud Attendance Service All functions contained in the service.
Alarm Receiving Center (ARC) All functions contained in the service.
Service
Employee Account Add-On All functions contained in the service.
HikCentral Connect Services All functions contained in the service.
HikCentral ReGuard Services All functions contained in the services.
1.4.2 Regions Only With Support for Free Functions

The following two tables show the free functions on the Mobile Client and the countries and
regions only with support for free functions.
Table 1-2 Free Functions on the Mobile Client

Module Function(s)
Account Management ● Register an Installer Admin Account
● Manage Company Information
Site Management ● Add New Site
● Add Existing Site
● Hand Over Site
● Apply for Site Authorization from Site Owner
● Site Sharing
Device Management ● Add Device
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Module Function(s)
○ Add Device by Scanning QR Code
○ Add Device by Entering Serial No.
○ Add Device by IP Address or Domain Name
● Apply for Device Permission

● Release the Permission for Devices
● Synchronize Devices with Hik-Connect Account
● Enable Device to Send Notifications
● Upgrade Device
● Batch Upgrade Devices on LAN
● Configure DDNS for Devices
● Manage AX PRO Security Control Panel (Hereafter Simplified as AX
PRO)
○ Control AX PRO and AX HYBIRD PRO
○ Configure AX PRO and AX HYBIRD PRO
○ Batch Configure AX PROs
○ Batch Arm/Disarm AX PRO and AX HYBRID PRO
● Remote Configuration
● Reset Device Password
● Unbind a Device from Its Current Account
● Network Switch Management
Video ● View Live Video
● Play Back Video Footage
Tool Use Tools Including:
● Disk Calculator
● NVR Channel Calculator
● Focal Length Calculator
● Bandwidth Calculator
● On-Site Batch Upgrade
● Account Linking (Link with Hik-Connect Account)
● Batch Device Search
● Search for Important Firmware Update
● On-Site Config
● Remote Batch Config
● Batch Arm/Disarm
Products ● View and Search for Products (See View and Search Products )
● Compare Products (See Compare Products )
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Module Function(s)
Explore ● View, Search, Like, Share, and Comment News Articles, and Add to
Favorites
● View, Search, Like, Share, and Comment How-To Guides or Videos,
and Add to Favorities
● Receive and View Notices
● View and Participate in Activities
● View and Participate in Events
Support ● Tutorial Center
● Chatbot
● Case
○ Submit Case
○ View and Handle Case Records
● Feedback
● How To
● Contact Us
● RMA (Return Materials Authorization)
○ Submit RMA Requests
○ View and Handle RMA Requests
Note
This function is only available for accounts of authenticated
channel partners.
Table 1-3 Countries and Regions That Only Support Free Basic Functions
Continent Country/Region (Listed in Alphabetical Order)
Africa Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon,
Cape Verde, Central African Republic, Chad, Comoros,
Congo(Brazzaville), Congo(Kinshasa), Cote D'Ivoire, Djibouti,
Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Guinea,
Guinea-Bissau, Liberia, Madagascar, Malawi, Mali, Mayotte,
Mozambique, Namibia, Niger, Nigeria, Rwanda, Senegal,
Seychelles, Sierra Leone, Somalia, Tanzania, Togo, Uganda,
Zambia, Zimbabwe
Asia Japan, Taiwan (China)
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1.5 Download the Mobile Client

You can download Hik-Partner Pro Mobile Client via the Portal, QR code, and application stores.
The ways listed below are available to download the Mobile Client.
● Portal: Visit the landing page of https://www.hik-partner.com , use your mobile phone to scan
the QR code at the bottom of the landing page to download the Mobile Client.
Note
For Russia, you can visit https://www.hik-partnerru.com .
● Portal: Log in and click the account name or profile photo in the top right corner of the Portal to
open the drop-down list, click About to enter the About page and scan the QR code with your
mobile phone to download the Hik-Partner Pro Mobile Client.
● QR Code: Scan the QR code below to download the Mobile Client. Using a browser to scan the
QR code is recommended.
Figure 1-1 QR Code for iOS System
Figure 1-2 QR Code for Android System

● Application Store: Enter Hik-Partner Pro as the keyword to search in the application stores (e.g.,
App Store, Google Play, Galaxy Store, HUAWEI AppGallery, OPPO App Market, VIVO App Store,
Xiaomi GetApps) of your mobile phone to download the Mobile Client.
8
Chapter 2 Account Management

There are two types of accounts: Installer Admin and Installer. Each company has only one Installer
Admin but can have multiple Installers.
Note
For the countries and regions only with support for free functions, only the Installer Admin account
is available and the Installer account is unavailable. For details about free functions and these
countries and regions, see Regions Only With Support for Free Functions .
Installer Admin
The Installer Admin has full access to the functions in the system. Usually, the Installer Admin
can be the manager of the installation company.
Installer
Installers are "sub-accounts" to the Installer Admin and are controlled by permission for what
they can do. For example, they can only manage the sites that are assigned to them. Usually, the
Installers are the employees in the installation company.
The installation company should first register an Installer Admin account, and then invite the
employees to register Installer accounts.
The flow chart of the whole process is shown as follows.
Figure 2-1 Flow Chart of Account Management

● Register an Installer Admin Account: You should first register an Installer Admin account before
accessing any functions of Hik-Partner Pro. For details, refer to Register an Installer Admin
Account .
● Set Role and Permission: Before adding an employee to the system, you can create different
roles with different permissions for accessing system resources. For details, refer to Manage
Role and Permission .
● Invite Employees: You can invite employees to register Installer accounts and assign different
roles to employees to grant the permissions to her/him. For details, refer to Invite Employee .
● Accept Invitation and Register Installer Accounts: The employees can accept the invitation and
register Installer accounts to manage sites and devices.
2.1 Register by Hik-Connect Account

If you already have a Hik-Connect account, you can register an Installer Admin account by the Hik-
Connect account.
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Before You Start

● Make sure you have registered a Hik-Connect account.
● Make sure the account to be registered is in the same region with the Hik-Connect account.
Steps
1. Tap to start the Mobile Client.
The Login page will show.
2. Tap Hik-Connect on the lower side of the page.
You will enter authorizing and logging page.
3. Authorize Hik-Partner Pro to get the account information of Hik-Connect.
Figure 2-2 Authorize and Login

- Enter your phone number and password for authorization.
- Enter your email address/user name and password for authorization.
Note
You should check Get Your Account and Device Information to allow Hik-Partner Pro to get
these information.
4. Tap Authorize and Login.
5. Register an Installer Admin account.
10
Note
For details about the registration process, refer to the Register an Installer Admin Account .
6. Optional: After you finish registration and log in to Hik-Partner Pro, synchronize devices in your
Hik-Connect account with this account.
Note
For details, refer to Synchronize Devices with Hik-Connect Account .
What to do next
On the login page, enter the email address and password to log in to the Hik-Partner Pro Mobile
Client.
2.2 Register an Installer Admin Account

The Installation company should register an Installer Admin account before accessing any functions
of Hik-Partner Pro.
Steps
2. If you start the Mobile Client for the first time, select the your country/region of your company
and then tap OK.
Note
You cannot change the selected country/region after registration.
3. In the Login page, tap Register to register an account.
Note
● If your account has been registered, you can tap Login to log in to Hik-Partner Pro. For details
about login, refer to Login .

● Whether you will enter the process of registering the OneHikID account or Hik-ProConnect
account is determined by your country/region.

4. Select your identity and service provider type (installer, system integrator, distributor, reseller,
alarm receiving center (ARC), or OEM).
Note
If you enter the process of registering the Hik-ProConnect account, you don't need to select the
service provider type. For details about the identities and service provider types, refer to Entities
in Hik-Partner Pro .
5. Register the OneHikID account or Hik-ProConnect account.
- Register the OneHikID account:
a. Set your name (first name and last name), company name, email, verification code (for
verifying the email address), and password.
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Note
We highly recommend you to create a strong password of your own choosing (using a
minimum of 8 characters, including at least three kinds of following categories: upper case
letters, lower case letters, numbers, and special characters) in order to increase the
security of your product. And we recommend you change your password regularly,
especially in the high security system, changing the password monthly or weekly can better
protect your product.
b. Tap Register.
- Register the Hik-ProConnect account:
a. Enter an email address to be bound with the Installer Admin account, and the CAPTCHA
code.
b. Tap Next to verify the email.
Note
If you don't enter the verification code within the required time, you can tap Resend to get
the verification code again.
6. On the Complete Information page, enter or edit the required information such as your
company name, address, phone number, and name. (For the process of registering the Hik-
ProConnect account, you also need to set a password for your account on this page.)
Note
We highly recommend you to create a strong password of your own choosing (using a minimum
of 8 characters, including at least three kinds of following categories: upper case letters, lower
case letters, numbers, and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in the high security system,
changing the password monthly or weekly can better protect your product.
7. Optional: Enter the invitation code if you are invited by your friend so that your friend can earn
some reward points.
8. Optional: Check I would like to receive newsletters about new product introduction, service
introduction, and questionnaires from Hikvision. I understand that at any time I can
unsubscribe. to subscribe. You can unsubscribe on the Me page.
● If subscription succeeded, you will receive a confirmation email in a few minutes. You can
unsubscribe by tapping the URL in the email if needed.

● After subscription, we will send emails about the latest product introduction, service
introduction, questionnaires and special offers, to the email address which is used for your
account registration.
9. Check I agree to the Terms of Service and Privacy Policy if you accept the details in these
agreements.
10. Tap Enter Hik-ProConnect to finish registration and log into Hik-Partner Pro.
12
Result
You can log into Hik-Partner Pro with this account, and perform other operations such as site
management.
What to do next
After registering an Installer Admin account, you can log into Hik-Partner Pro with your account.
You need to fill in the information of your company. For details, refer to Manage Company
Information .
2.3 Manage Company Information

After registering an Installer Admin account, you should bind your company information (including
company name, phone number, email, etc.) with this account for better service.
Steps
Note
When your company is not authenticated, the Installer Admin can manage and edit all the
company information, and when your company authentication application is approved, the
Installer Admin can submit the information change request and the information will be edited
successfully after approval.
1. Go to the Company Information page.
2. Tap .
3. Enter the name of your company.
4. Optional: Enter the website of your company.
5. Enter your address.
6. Enter the city of your company.
7. Enter an email address which will be bound with the Installer Admin account after registration.
8. Enter other information of your company, such as state/province/region, and postal code.
9. Enter your phone number.
10. Enter the VAT number.
11. Tap OK.
Note
You can check the percentage of completed information after saving.
2.4 Authenticate Your Account

After you register an Installer Admin account, you can authenticate your account to purchase
value-added services and use more features (besides the basic features) in Hik-Partner Pro.
13
One of the following ways for account authentication is supported, depending on your country or
region.
By Entering Authentication Code

For this way, you need to get an authentication code from Hikvision or the distributor first, and
then enter the authentication code to authenticate your account.
1. Go to Me → Authenticate Now .
2. (Optional) If you have no authentication code, tap Get Authentication Code, and send the
application email with the predefined content template, including your email address (the one
used when registering your Installer Admin account) and company information, such as
company name, VAT No., and phone number, to Hikvision or the distributor to apply for an
authentication code.
Note
If the email server is not configured or the recipient's address is not filled automatically, you can
copy the content and send it to Hikvision or distributor by your own email box.
3. Enter the authentication code on account authentication page, and tap Authenticate Now to
authenticate your account.
By Submitting Online Application

You can fill and submit the online application information to authenticate your account directly.
After your application is approved, your account will be authenticated.
Note
If your company is not authenticated and you have the permission to submit the authentication
application, you may be prompted and guided to authenticate your company by submitting the
application after login.
1. Go to Me → Authenticate Now .
2. Select your identity type.
3. Edit your company information, such as the company name, address, city, and province/state/
region.
4. Tap OK.
5. Tap Authenticate Now.
The application information will be sent.
Note
- After your application is approved, you will be notified with push notifications and emails.
- If your country/region is in Australia (continent), you should also enter your security license
number and contact name.
14
2.5 Manage Role and Permission

Before adding an employee to the system, you can create different roles with different permissions
for accessing system resources and then assign roles to corresponding employees to grant the
permissions to them. Or you can give a predefined role to an employee without creating one. An
employee can have only one role.
Steps
Note
● For the countries and regions only with support for free functions, or for authenticated channel
partners, managing role and permission is not supported. For details about free functions and
these countries and regions, see Regions Only With Support for Free Functions .
● There are three predefined roles in the system: Administrator, Site Manager, and IT Manager.
The permissions of the three roles are as follows. The three roles cannot be deleted by anyone.
○ Administrator: Setting company information, managing employees, checking operation logs of
all the employees, and managing all the sites.

○ Site Manager: Managing assigned sites, adding, configuring, and deleting devices, and
enabling valued services for end users of assigned sites.

○ IT Manager: Managing all the sites, assigning sites to other employees, enabling or editing
valued service for all the end users, and viewing operation logs of all the employees.
1. Tap Me → Company Management → Role and Permission .

2. Tap in the upper-right corner of the Role and Permission page to open the Add Role page.
3. Enter the role name and select permission(s) for the role.
Manage All Sites
Managing all sites, including adding and editing site, assigning site to Site Manager, handing
over sites, applying for site authorization, searching sites, managing devices in the site
(adding, deleting, editing, upgrading), applying for device permission, and health monitoring.
Up to 100 employees can be assigned with this permission.
Manage Assigned Site
Managing site(s) assigned to the employee, including editing site, handing over sites, applying
for site information management permission, adding existing site, adding a new site,
managing devices in the site (adding, deleting, editing, and upgrading), and deleting site.
Note
You need to give an employee this permission before assigning the employee a site.
Manage Account and Role
Accessing the Employee page and the Role and Permission page, adding and deleting
accounts and roles. The Employee page and the Role and Permission page will not show
without this permission.
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Manage Company Information

Accessing company information page and edit company information (e.g. name, logo,
addresses, etc.). Company information page will not show without this permission.
Manage Service Package and Order
Viewing orders, purchasing service packages such as health monitoring packages and
employee packages.
4. Optional: Enter remarks of the role in the Description field.
5. Tap OK.
6. Optional: Perform the following operations after adding roles.
View Role Tap an added role to enter the role details page to view the role information
Details and permissions.
Edit Roles Tap an added role to enter the role details page and tap to edit the role
information and permissions.
Delete Roles Tap in the upper-right corner and select the added role(s) to delete them.
Note
You cannot delete a role which has been assigned to an employee.
2.6 Invite Employee

Installer Admin and Installer with the role permission for managing account and role can invite
employees to manage resources in the system.
Steps
Note
For countries and regions only with support for free functions, or for authenticated channel
partners, inviting employee is not supported. For details about these countries, see Regions Only
With Support for Free Functions .
1. Tap Me → Company Management → Employee .
2. Tap in the upper-right corner of the Employee page to open the Add Employee page.
3. Enter the email of the to-be-invited employee.
4. Select a role for the employee.
Note
You can tap in the upper-right corner of the Select Role page to create a new role. For details
about managing roles, refer to Manage Role and Permission .
The permissions of the role will be displayed.
5. Tap Add.
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The invited employee will receive an email delivering a link in the entered email box. The
employee needs to tap the link to register an account, after which the employee's information
will be displayed in the employee list.
Note
If you invite the employee via your OneHikID account, and if the Hik-ProConnect account of the
to-be-invited employee has not been upgraded to the OneHikID account, the to-be-invited
employee needs to upgrade the account according to the instructions on the interface.
6. Optional: Perform the following operations after adding employees.
Enable/Disable Set the switch to on or off to enable or disable the employee account.
Employee
Note
● Once disabled, the employee cannot log in to the system via this account.
● You cannot disable your own account and the Installer Admin account.
Delete Tap in the upper-right corner and select the added employee(s) to delete
Employees them.
Note
● You cannot delete your own account, the Installer Admin account and the
Site Manager account.
● If the employee has not merged account data or become a Hik-Partner
Pro user, you cannot delete their account. Refer to Become a Hik-Partner
Pro User After Product Upgrade for details.
View In the employee list, you can view the employee's contact number, email
Employee address, role permissions, and numbers of sites and devices the employee
Details managed.
Edit Role Tap an employee to open the Employee Details pane and tap in the role
Assigned to field to enter the Select Role page. Then you can tap to add a new role or
Employee select another role for the employee.
Note
You cannot edit roles assigned to your own account and the Installer Admin
account.
View Sites Tap numbers of sites and devices in the employee list or tap an employee to
Managed by open the Employee Details page to view the list of all sites managed by the
Employee employee. You can tap a site to view the site details.
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Note
The above operation is supported only when the employee has site(s) to be
managed.
2.7 Link Your Account to a Distributor

You can use the Mobile Client to scan the Hik-Partner Pro QR code shared by a distributor to link
your account to the distributor. Once the two are linked, you can contact the distributor to get
support if you have problems using Hik-Partner Pro.
Note
● This function is only supported in certain countries and regions.
● If you registered your account via the registration link shared by a distributor, your account is
linked to the distributor by default.
Before linking, contact the distributor to get the Hik-Partner Pro QR code, and then tap on the
top of the page to scan the QR code. Also, you can go to Me → Distributor , and then scan the QR
code.
Once the linkage is established, the distributor's name will be displayed in the Distributor field on
the Me page.
2.8 Edit Your Account Information

After login, you can edit your account information of the current account and change password if
required.
Tap Me at the bottom and then tap the profile photo on the top-left corner to enter Me page. You
can view and edit your account information of the current account, including the profile photo,
name, email, phone number, etc. You can also view your HIK ID on this page, but you cannot edit it.
18
Figure 2-3 Edit Your Account Information
Change Profile Photo

You can change your profile photo to another one if required.
1. Tap the profile photo.
2. Choose a photo from the photo albums on your phone.
3. Optional: Drag, crop and rotate the photo to change the position and size of your profile photo.
4. Tap OK.
Edit Name
You can edit the name if required.
1. Tap the name to enter Edit Name page.
2. Enter the first name and last name.
Note
The last name and first name should contain 1 to 32 characters, excluding emoji and special
characters including : * ? " < > |.
3. Tap Save.
Manage My QR Code
Tap to show My QR Code, which your customers can scan to add you as the service provider and
authorize you to manage devices.
If you have uploaded your company logo, your company logo will be displayed in the center of the
QR code. Or you can tap Add Your Company Logo to the QR Code to upload your company logo.
Tap to download the QR code.
Change Email
You can change the current bound email address of the account to another one if required.
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Note
If the current bound account has been upgraded to OneHikID account, the page for editing
OneHikID account information will be displayed. You can follow the instructions to change the
email.
1. Tap the email to enter Change Email page.
2. Enter a new email address in the Email field.
3. Tap Get Verification Code.
An email with a verification code will be sent to your new email address.
4. Enter the received verification code in the Verification Code field.
5. Enter the password of the current account.
6. Tap Save.
Edit Phone Number

You can edit the phone number if required.
1. Tap the phone number.
2. Choose the area code of your country/region, and enter a phone number.
3. Tap Save.
Change Password
Change the password of the current account.
Note
If your account has been upgraded to OneHikID account, the page for changing the password of
your OneHikID account will be displayed. You can follow the instructions to finish change the
password.
Note
We highly recommend you to create a strong password of your own choosing (using a minimum of
8 characters, including at least three kinds of following categories: upper case letters, lower case
letters, numbers, and special characters) in order to increase the security of your product. And we
recommend you change your password regularly, especially in the high security system, changing
the password monthly or weekly can better protect your product.
Add New Shipping Address

You can add, edit, and delete your shipping addresses, and set the default shipping address.
Note
This function is only supported in certain countries and regions.
20
Tap New Address, fill in all required information (contact person, country/state, address, postal
code, etc.), enable Set as Default? if you are to set it as the default shipping address, and tap Save
to add a new shipping address.
You can also edit and delete your shipping addresses, and set another shipping address as default.
Upgrade Account
If your Hik-ProConnect account has not been upgraded to the OneHikID account, you can upgrade
your account according to the instructions on the interface as needed. Whether you can upgrade
the account or not is determined by the country and the region of your account.
Delete Installer Admin Account
For Installer Admin, if the account is no longer used, you can delete it on the Settings page.
Note
● Deleting Installer Admin account is irreversible. The company information and accounts CANNOT
be restored once deleted. Back up the required data before deleting the account.
● If there are authorized site(s) or employee account(s) under the current account, you cannot
delete it.
● If the current bound account has been upgraded to OneHikID account, the login page for
OneHikID account will be displayed. You can follow the instructions to delete the account.
1. Tap Me → .
2. Tap Delete Installer Admin Account.
3. Tap Delete Account.
4. Enter the password of your Installer Admin account, and tap Verify.
5. Tap Confirm to confirm deleting.
21
Chapter 3 Login
After logging in by an Installer Admin account or Installer account, you can manage resources
(including sites, devices, and roles, etc.) and perform health monitoring and so on.
Before You Start
Make sure you have registered an account. See Register by Hik-Connect Account or Register an
Installer Admin Account for details about registration.
Steps
Note
For the first time to start the Hik-Partner Pro Mobile Client, select the country/region where
your account locates and tap OK.
The login page will show.
2. Tap Log In → OneHikID (Hik-ePartner) Account / OneHikID Account or Login → Hik-ProConnect
Account to log in by the OneHikID account or by the Hik-ProConnect account.
Note
● The display of "OneHikID" or "OneHikID (Hik-ePartner)" on the login page is determined by
the country or region where you locate.

● The login method available is determined by the country and the region of your account. If
you select OneHikID as the login method, and your Hik-ProConnect account has not been
upgraded to the OneHikID account, you need to upgrade your account according to the
instructions on the interface.
● If your Hik-ProConnect account has been upgraded to the OneHikID account, logging in to the
platform by the Hik-ProConnect account is not supported.

3. Enter the registered email address and password.
Note
If you have registered for Hik-ePartner with a phone No., you can also enter the registered
phone No. and password.
4. Optional: Reset the password if you have forgotten the password.
1) Tap Forgot Password to enter the resetting password page.
2) Tap Get Verification Code.
You will receive a verification code sent by the portal in your email box.
3) Enter the received verification code in the Verification Code field.
4) Enter the new password and confirm password.
22
Note
We highly recommend you to create a strong password of your own choosing (using a
minimum of 8 characters, including at least three kinds of following categories: upper case
letters, lower case letters, numbers, and special characters) in order to increase the security of
your product. And we recommend you change your password regularly, especially in the high
security system, changing the password monthly or weekly can better protect your product.
5) Tap OK.
By default, you will be required to log in by the new password.
5. Tap Sign In or Enter Hik-ProConnect.
Note
● If the account has not been registered, an email containing the verification code will be sent
to the email address your entered. Refer to Register an Installer Admin Account for more
details.
● If you have completed company merging and your account still exists in more than one
company, or if the companies in which your account exists are all kept on Hik-Partner Pro, you
need to select one company for login. You can also tap Switch Company on the Me page to
switch to another company. For details, refer to Become a Hik-Partner Pro User After Product
Upgrade .
23
Chapter 4 Become a Hik-Partner Pro User After

Product Upgrade
Hik-Partner Pro is upgraded from Hik-ProConnect, combining the features of Hik-ProConnect and
another product named Hik-ePartner, so it provides services which are more diverse and more
professional. If you have already registered for Hik-ProConnect and/or Hik-ePartner before the
product upgrade, you can log in to Hik-Partner Pro using the existing account to become a Hik-
Partner Pro user.
When you log in to Hik-Partner Pro for the first time using the existing account of Hik-ProConnect
and/or Hik-ePartner, a window will pop up to notify you of the product upgrade.
Figure 4-1 Product Upgrade

After you check I would like to receive newsletters about new product introduction, service
introduction, and questionnaires from Hikvision. I understand that I can unsubscribe at any time.
(which is optional) and I have read and agree to Terms of Service and Privacy Policy., and tap
Enter, you become a Hik-Partner Pro user and can continue to use Hik-Partner Pro.
24
Note
● In some countries/regions, the above-mentioned window will not pop up.
● If your existing account is an Admin account of Hik-ePartner, after you become a Hik-Partner Pro
user, the employee account add-on will be given as a gift to you which can cover the existing
employee accounts in your company and is valid for one year.
● In some countries/regions, the authenticated channel partners can complete the process of
becoming a Hik-Partner Pro user offline.
Refer to the following sections for more details.

● Situations Where You Enter the Home Page Directly After You Tap Enter
● Other Situations
● After First-Time Login
Situations Where You Enter the Home Page Directly After You Tap Enter
● Your account only exists in Hik-ProConnect.
● Your account exists in both Hik-ProConnect and Hik-ePartner, and is the Installer Admin / Admin
account in both companies on Hik-ProConnect and Hik-ePartner, which means the two
companies can be merged into one company, and the data (devices, employees, etc.) of both
companies can also be merged and not lost. Moreover, the information about the two
companies are the same so that you don't need to select the company information to be kept, or
only one of the two companies is authenticated so that the information of the authenticated
company will automatically be kept.
● Your account only exists in Hik-ePartner. And your account is the Admin account, or is an
employee account but the Admin user has completed company merging.
Other Situations
● Your account exists in both Hik-ProConnect and Hik-ePartner, and is the Installer Admin / Admin
account in both companies on Hik-ProConnect and Hik-ePartner, which means the two
companies can be merged into one company, and the data (devices, employees, etc.) of both
companies can also be merged and not lost. Moreover, the information about the two
companies are the different, and both companies are authenticated / not authenticated. You
have to select the company information you would like to keep after you tap Enter.
● Your account exists in both Hik-ProConnect and Hik-ePartner. The Installer Admin / Admin
accounts of the two companies are different, so company merging is not supported, which
means both companies are kept for you on Hik-Partner Pro. You have to select one for login after
you tap Enter.
● Your account exists in both Hik-ProConnect and Hik-ePartner, and your account is an employee
account in Hik-ePartner. You can log in to the company created on Hik-ePartner only after the
Admin user completes merging companies. Or you can continue to log in to your company
created on Hik-ProConnect for using.
25
● Your account only exists in Hik-ePartner and is an employee account. Moreover, the Admin user
has not completed company merging. You can log in to use Hik-Partner Pro only after the Admin
user completes merging companies.
● Your account exists in both Hik-ProConnect and Hik-ePartner. And your account exists in more
than one company on Hik-ePartner. You have to select one from the companies on Hik-ePartner
for company merging. You should also select the company information you would like to keep if
needed.
After First-Time Login

If you have completed company merging and your account still exists in more than one company,
or if the companies in which your account exists are all kept on Hik-Partner Pro, you need to select
one company for login.
You can also tap Switch Company on the Me page to switch to another company.
26
Chapter 5 Hik-Partner Pro Mobile Client Overview

The Hik-Partner Pro Mobile Client provides access to the Hik-Partner Pro from your smart phone.
After logging into the Hik-Partner Pro via the Mobile Client, the Home page will show.
Main Modules
The Hik-Partner Pro Mobile Client is divided into the following main modules. You can access these
modules via the navigation pane on the bottom.
Table 5-1 Main Modules of Hik-Partner Pro Mobile Client

Module Description
Home On the Home page, you can view the overview of your sites, managed
devices, and other quick entries such as health monitoring, on-site
config, account linking, tools, and recently visited sites. You can also view
news, hot products, how-to guides, activities, and events.
Note
News, products, how-to, activities, and events are not supported in
some countries/regions.
Products In the Products module, you can view, search for, download, and share
the product information, including the product description, parameters,
and documents.
Note
For countries/regions that do not support products, this module is not
displayed.
Site In the Site module, the site list will show. A site represents a physical
location where devices are installed and through which the Installer
Admin / Installer can manage the devices.
Explore You can view news about Hikvision products and solutions, how-to
guides, activities, and events.
Note
For countries/regions that do not support explore, this module is not
displayed.
27
Module Description
Health
Note
For countries/regions that support the Explore and Products modules,
this module cannot be accessed via the Health tab on the bottom, but
can be accessed via Health Monitoring or More → Health Monitoring
on the Home page, or via Site → Health Monitoring .
Includes the following sub-modules:

● Health Status: Provides near-real-time information about the status of
devices (including the encoding device, alarm device, access control

device, etc.,) added to the sites. You can view device status of a
specific site or all sites.
● Exception Center: Shows all the history notifications of device
exceptions and channel exceptions.

● Scheduled Report: Sends the health check reports of encoding devices
and AX PRO devices to target recipients regularly.

Me View and Edit Account Information: You can view the information of the
current account, including name, authentication status (Authenticated
and Not Authenticated), and your QR code. You can also tap the profile
photo to view or edit the profile photo, name, email, phone number, QR
code, password, etc.
Note
We highly recommend you to create a strong password of your own
choosing (using a minimum of 8 characters, including at least three kinds
of following categories: upper case letters, lower case letters, numbers,
and special characters) in order to increase the security of your product.
And we recommend you change your password regularly, especially in
the high security system, changing the password monthly or weekly can
better protect your product.
Switch Company: If you have completed company merging and your

account still exists in more than one company, or if the companies in
which your account exists are all kept on Hik-Partner Pro, you can tap
Switch Company to switch to another company.
For details, refer to Become a Hik-Partner Pro User After Product
Upgrade .
: Tap to enter the Support page.
28
Module Description
Note
Case, RMA, and How To are only available to some users in some
countries/regions. For details, contact Hikvision.
● Case: A center for you to report any issues generated when using Hik-
Partner Pro. And our technical support will receive your issues and
help you resolve them as soon as possible.
For more about Case, refer to Case .
● RMA: You can submit RMA requests to return products for exchanges
or repairs, and view and handle your RMA requests. For details, refer
to Return Material Authorization .
● Feedback: If you have any suggestions about the platform, you can
submit your suggestions to us.
1. Select a type for your suggestion and then enter your suggestions
and upload pictures if necessary.
2. Tap Submit.
● How To: You can view how-to guides (documents and videos) for
helping you solve problems you encounter when using our products.
You can also enter keywords in the search bar on the top of the
Support page to search for how-to articles.
● Contact Us: You can contact us by calling or sending emails to us, and
our address is also shown in Contact Us.
● Chatbot: You can seek online help if you have any questions about
using the Mobile Client.
: Tap to enter Settings page.
● Upgrade Account: When you logged in by the Hik-ProConnect account,
you can tap Upgrade Account and tap Register or tap Login to register
an OneHikID account or log in by an existing OneHikID account.
● About: You can view the version of the current platform, unsubscribe
from marketing communications, and read the agreements including
legal terms, privacy policy, and open source license.
● Logout: Log out of the current account and return to the login page.
● Delete Installer Admin Account: If you are the Installer Admin and the
account is no longer used, you can delete the Installer Admin account.
My Points: You can view your reward points or get more points to
redeem for gifts.
For more information about the reward point system, see Rewards
Store .
29
Module Description
● Service Market: You can view services in the Service Market. You can
tap a specific service package to view its details and purchase by
service key.
Note
You should purchase the service package online (not by service key)
via the Hik-Partner Pro Portal. For details, refer to User Manual of Hik-
Partner Pro Portal.
● My Service: View and manage all services you purchased and their
details, including free packages.
Company Management: Tap Company Management to enter the
Company page.
● Company Information: View company information, including company
ID, country/region, address, email, etc. Tap in the upper-right

corner to edit company information if needed.
● Co-Branding: This function helps to enhance brand awareness. Once
enabled, your customers can view your company logo, address, and
phone number via the Hik-Connect Mobile Client. For details about
how to get the co-branding service for free and enable the service,
refer to Co-Branding .
● Employee: Each company has only one Installer Admin but can have
multiple Installers. The Installer Admin can invite the company's

employees to register Installer accounts and assign different
permissions to employees according to actual needs. Installer whose
role contains permission Manage Account and Role can also invite
other employees to be Installers by registering Installer accounts.
Note
If you are an authenticated channel partner, Employee will not be
displayed.
● Role and Permission: A role defines one employee's rights to the
functions in the system. After creating a role and specifying the role's
permission, you can assign it to the employees according to actual
needs.
Note
If you are an authenticated channel partner, Role and Permission will
not be displayed.
30
Module Description
Note
For countries and regions only with support for free functions, or for
authenticated channel partners, Employee and Role and Permission are
not supported.
My Favorites: You can view the news, how-to, and products which you
added to your favorites.
My Comments: You can view your comments on the news, how-to, and
products.
Verify Gifts: Distributors can verify the gifts redeemed offline and export
the records.
Note
This function is available only to some users in some countries/regions.
For details, contact Hikvision.
Questionnaire: You can tap a questionnaire to jump to the website and

answer the corresponding questions, which is important for better user
experience and services.
Help Center:
● Help: Open the user manual of the Hik-Partner Pro Mobile Client. You
can enter keywords to search the information you want in the user
manual for help.
● Display Demo: Displays brief introductions to the five features of the
Mobile Client such as "What is Site?" and "What is Exception?".

● Wizard: You can view the detailed explanations and operation
guidance of some important functions of the Hik-Partner Pro Mobile

Client. Follow the guidance as prompted to add a site, add a device,
configure a device remotely, view live view of the device, etc.
● Tutorial Center: You can view videos, solutions, technical guidance,
user manuals, and so on to learn more about Hik-Partner Pro and the
proper ways of using the product.
● After-Sales Authorization Code: The after-sales authorization code is
exclusive to the technical support staff for troubleshooting only. You

can give your authorization code to the staff when it is necessary to log
in to your account for troubleshooting. The staff can log in to your
account via the authorization code to view or edit the information
about the company (including name, type, etc.), manage sites,
31
Module Description
remotely devices (including AX PRO, etc.), perform health monitoring,
etc.
You can tap Extend to extend the validity period for the current
authorization code or tap Invalidate to invalidate the code right away.
● FAQ: Refer to FAQ to find the answers to your questions about Hik-
Partner Pro quickly.
Link with Hik-Connect Account: Link your account with Hik-Connect
accounts to synchronize devices automatically from the linked Hik-
Connect accounts.
Hik-ePartner: If you have linked your account with your Hik-ePartner
account, this section will be displayed for you to unlink from the Hik-
ePartner account.
Marketing Communications: For Installer Admin, if you did not subscribe
to marketing communications when registering the account, you can
subscribe here. After subscription, we will send emails about the latest
product introduction, service introduction, questionnaires, and special
offers, to the email address which is used for your account registration.
After unsubscription, you will not receive any emails about marketing
communications from us.
Distributor: You can view the distributor to which your account is linked.
You can contact the distributor to get support if you encounter issues on
Hik-Partner Pro. For details, see Link Your Account to a Distributor .
32
Home Page Introduction
Figure 5-1 Home Page
Table 5-2 Home Page Description

Name Introduction
You can scan the QR code to add a device, add a site, view marketing
communications, etc. Tap on the top right corner to view the details
about different types of QR codes and their functions.
33
Name Introduction
1. Scan the QR code generated by Hik-Connect which contains the site
information to add a site. For details about adding a site, refer to
Add New Site .
2. Scan the QR code on the device to add it. For details about adding
device, refer to Add Device by Scanning QR Code .
3. Scan the QR code generated by iVMS-4200 or iVMS-4500 to add
multiple devices. For details about adding devices, refer to Add
Device by Scanning QR Code .
4. Scan other QR codes such as the QR code of marketing
communications and enter the related webpage for more
operations.
Search You can search for news, how-to, products, activities, events, and sites
and devices by entering keywords.
In the Notification module, you can view all history business
notifications related to site sharing, accept device management
invitations, view notifications of device exceptions and channel
exceptions, and view system messages and deals and offers.
Banner There are some banners, showing the key features, functions, and
important information about Hik-Partner Pro.
Application Center You can select 7 applications from the application center to display
them on the Home page for quick access.
● Tools: Quotation Tool, On-Site Config, Remote Batch Config, Batch
Arm/Disarm, On-Site Batch Upgrade, Batch Device Search, Search for

Important Firmware Update, and Account Linking
○ On-Site Config: Batch configure online encoding devices on the
same LAN with the Mobile Client via custom templates. See Batch
Configure Devices on LAN for details.
○ Remote Batch Config: Remotely batch configure AX PRO devices
via custom templates. See Batch Configure AX PROs .

○ Batch Arm/Disarm: Batch arm/disarm AX PRO devices on different
Sites. See Batch Arm/Disarm AX PRO and AX HYBRID PRO .

○ On-Site Batch Upgrade: Batch upgrade devices including encoding
devices on the same LAN. See Batch Upgrade Devices on LAN .

● Calculators: Disk Calculator, NVR Channel Calculator, Focal Length
Calculator, and Bandwidth Calculator

● Learning: Hikvision eLearning, Digital Showroom, Help, and Tutorial
Center
● Rewards: Rewards Store
34
Name Introduction
● Support: Chatbot, Case, RMA, Feedback, Contact Us, and FAQ
● Maintenance: Health Monitoring
● Online Service: Service Market
Sites and Devices You can view the total number of sites and the devices.
Overview You can tap Add to add sites and devices. For details, refer to Add New
Site and Add Device .
You can view recently visited sites. Tap a site to enter the site details
page.
Earn Points and Redeem You can check in, add devices, or do some tasks to get the reward
for Gifts points redeemable for gifts. For more information about the reward
point system. See Rewards Store for details.
News, Products, How To, ● News: You can view up-to-date news about Hikvision products and
Activity, and Event solutions.
● Products: You can view information about hot products.
● How To: You can view how-to guides (documents and videos) for
helping you solve problems you encounter when using our products.
● Activity: You can view notifications of and participate in activities,
such as product promotions, trainings, and lucky draws.
● Event: You can register for training events and view event details.
Note
For countries/regions that do not support Products and Explore (news
and how-to), this section is not displayed; instead, the Tutorial Center
section will be displayed.
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Chapter 6 Site Management

A site can be regarded as an area or location with actual time zone and address, such as your
customers' home, office, etc. You can create a site on Hik-Partner Pro to manage devices on it.
Moreover, after you complete installing and setting up devices on a site, you can hand over the site
and devices to your customer.
Read the following two sections to learn more about the key features related to site management.
● Real Sites and Sites on Hik-Partner Pro
● Typical Scenario of Handing Over Site
Real Sites and Sites on Hik-Partner Pro

The following diagram shows the relationship between the "real sites" and the "sites on Hik-
Partner Pro".
Figure 6-1 Manage Devices via "Site"
Typical Scenario of Handing Over Site

The following diagram shows a typical scenario related to device handover and authorization, as
well as the overall process. For more information, see Hand Over Site .
In the diagram, HPP represents Hik-Partner Pro and HC represents Hik-Connect.
36
Figure 6-2 Scenario and Process
6.1 Site Page Introduction

On the Site page, you can view the Sites that are assigned to you (the Installer Admin as well as
Installers with Manage All Sites permission can view all the Sites of the company), and perform
some operations for the Sites, such as searching for Site, adding Site, and handing over Site.
There are different statuses for the Sites in Site list.
Not Handed Over
The site is newly added, and you have not hand over it to the end user, or the end user has not
accepted the handover.
Not Registered
The handover has be sent to the end user who has not registered a Hik-Connect account.
Not Accepted
The handover has be sent but not be accepted by the end user who has registered a Hik-
Connect account.
Handed Over, Not Authorized (Shown as No Commission Authorization)
The end user accepts the handover, but the Site is not authorized to the Installer.
Authorized and Monitoring (Shown as Email Address or Phone Number)
The Installer gets the authorization of the Site from the end user.
37
Note
According to Site status, the Installer Admin and Installers with Site management permission can
perform the following operations in the table below.
Table 6-1 Supported Operations in Different Status

Supported Not Handed Over Not Accepted Handed Over, Not Authorized and
Operations Not Registered Authorized Monitoring
(Shown as No (Shown as Email
Commission Address or Phone
Authorization Number)
Search Site √ √ √ √
Hand Over Site √ √ × ×
Manage Device √ √ × √
Edit Site √ √ × √
Delete Site √ √ × ×
Apply for × × √ ×
Authorization
Share Site × × × √
Note
If there are abnormal devices on sites, you can view a red icon indicating the number of abnormal
devices beside Site. If the number of abnormal devices equals or exceeds 100, you can view the
icon . Also, you can click the Search box to view all abnormal devices.
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Figure 6-3 Search Sites Where Offline Devices Exist
6.2 Add New Site

When the end user wants the installation company to provide installing service or the installation
company assigns the employee for device installation of specified end user, the Installer Admin or
Installer with related permission needs to create a new site for managing these devices of end
user.
Steps
1. Enter the Add New Site page.
-
Tap the Site tab at the bottom to enter the Site page. Tap to enter Add New Site page.
- Tap Add in the Site area on the Home page.
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Figure 6-4 Add New Site
Note
If an existing site of customer is not authorized to any installation company, you can select Add
Existing Site to add the existing site. For more details, refer to Add Existing Site .
2. Set the site name, time zone, scene, site address, city, and state/province/region.
40
Note
● You should select the correct time zone where the devices locate and the time zone cannot be
changed after the site is added.

● The Installer can select different configuration plans for the site and devices according to the
selected scene.
● You can tap Set Map to set the location of the site on the map.
3. Optional: Check Sync Time & Time Zone to Device to synchronize the time and time zone of the
site to the devices added to the site.
4. Optional: Enter the end user information, such as contact number and maintenance records as
the remark.
Note
The end user can view the remarks via Hik-Connect Mobile Client.
5. Tap OK.
Note
For more details about supported operations in different site status, refer to Site Page
Introduction .
6. Optional: Perform further operations.
Search Site Enter keywords in search filed, and tap Search to display the results in the list.
View Site Tap the site name to view the site details, including managed devices, site
Details information, and so on.
Navigate Tap Map to enter the Map page, tap Navigate in the bottom to pop up the
with Map navigation tool(s) installed on the mobile phone, select a navigation tool to
start navigation.
Edit Site Tap in the upper-right corner on the Site Details page, and then tap Mange
Site Information to edit the site information.
You can edit the site name, site address, city, state/province/region, GPC and
remarks. If you are authorized to manage the site, you can also edit whether
to enable Sync Time & Time Zone to Device.
Delete Site Tap in the upper-right corner on the Site Details page, and tap Delete Site to
delete the site.
Note
If a site contains armed security control panel(s), it cannot be deleted.
Hand Over For the site in the status of Not Handed Over, tap Hand Over Now on the Site
Site Details page to hand over the site to your customer.
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Note
For more details, refer to Hand Over Site .
Manage For the authorized site or the site with the status of Not Handed Over, Not
Device Registered, or Not Accepted, enter the Site Details page to manage the
devices, such as adding devices to the site, upgrading device, deleting devices,
applying for live view or configuration permission, , adding linkage rule, adding
exception rule, etc.
Note
If a security control panel is armed, it cannot be deleted unless being
disarmed first.
6.3 Add Existing Site

If a Site was previously deauthorized from an Installer and currently not authorized to another, you
can add it to the site list by using Site ID and applying for site authorization from the Site Owner.
Steps
1. Enter the Add New Site page.
-
Tap the Site tab at the bottom to enter the Site page. Tap to enter Add New Site page.
- Tap Add in the Site area on the Home page.
42
Figure 6-5 Add Existing Site

2. Select Add Existing Site as the adding method.
3. Enter the Site ID or scan the QR code of the Site.
Note
● You can get the Site ID form the Site Owner, who can view and share the Site ID and QR code
in Deauthorized Devices via Hik-Connect Mobile Client.

● Please inform your customer to download or update the Hik-Connect Mobile Client (V 4.15.0
or later).
4. Tap OK.
The Site will be added to the site list and the Site Owner will receive an application. After the
Site Owner approves the application, the Site will be authorized to the Installer.
6.4 Hand Over Site

After the installation company completed the installation, the Installer needs to hand over the site
to a customer. If required, the Installer can also apply for specified permissions for further device
maintenance when handing over the site.
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Before You Start

Make sure the site status is Not Handed Over and you have the permission of site management,
such as managing all sites and assigned sites.
Steps
1. In the site list, tap a site to enter the Site Details page.
2. Tap Hand Over Now to enter the Hand Over Site page.
3. Select Email or Phone Number as handover mode.
4. Enter site owner's email address or phone number.
5. Optional: Check Allow Me to Disable Hik-Connect Service.
Note
● If the check-box is checked, after you handed over the site to your customer and your
customer approves the request, you can disable the Hik-Connect service for devices that you
rent to your customer without their authorization. If the Hik-Connect service is disabled, your
customer will not be able to use these devices via the Hik-Connect Mobile Client for live view,
playback, receiving alarms, etc. The tenant site scenario is a typical scenario to which this
feature is applicable (see Typical Tenant Site Scenario for details).
● You can go to the Device tab to disable the Hik-Connect service for one device or all devices in
this site by tapping or setting the Hik-Connect Service switch to off. You can also delete the
devices from your customer's Hik-Connect account without her/his authorization.
6. Optional: If you have checked Allow Me to Disable Hik-Connect Service in the previous step,
check Grant Me Highest Configuration Permissions for Devices on Site to get the highest
permissions for devices on the current site which your customer cannot edit.
7. Optional: Select permissions to apply for.
Note
● You can set the validity period for the permissions of configuration, live view, and playback,
and select the device(s).
● If you have no permission for managing devices, or no devices are added to the site, you
cannot select the permissions of configuration, live view, and playback when handing over the
site.
● If the following permissions are selected, when the end user accepts the handover, the
permissions will be authorized to the installer. The installer does not need to apply for
authorization from the site owner again.
Site Information Management

The permission to manage the site information.
Configuration
The permission to configure selected devices on the site.
Live View
The permission to stream the live video from the selected devices on the site.
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Playback
The permission to play back videos of the selected devices on the site.
8. Optional: Check Apply for Activation of Cloud Attendance Service.
Note
● If the check-box is checked, after you handed over the site to your customer, he/she will be
able to use the cloud attendance system provided by Hikvision or third-party manufactures.
● If the cloud attendance system provided by Hikvision has been added to the site and
activated, the check-box will appear on the Hand Over Site page.
● If the cloud attendance service is provided by a third-party manufacturer, the check-box will
be Allow ### System to Access or Allow Third-Party Attendance System to Access. ### here
refers to the name of the third-party manufacturer.
9. Optional: Check Apply for Site Authorization for Maintenance Service Partner to apply for site
authorization for your maintenance service partner.
Note
For details, refer to Share a Site not Handed Over .
10. Enter the remarks, such as the reason of the handover, which your customer can view when
he/she receives the handover via the Hik-Connect Mobile Client.
11. Tap OK to send the handover.
● Your customer will receive the handover email or message in email box or via short message
with a download link of the Hik-Connect Mobile Client. Your customer can download or open
Hik-Connect Mobile Client via the link.
● If your customer has not registered a Hik-Connect account, he/she needs to register a Hik-
Connect account first. After registering the account and accepting the handover via the Hik-
Connect Mobile Client, the end user will become the site owner.
Note
Please inform your end users to download or update the Hik-Connect Mobile Client (V 4.15.0
or later). You can send the QR code or download link shown in the banner on the Home page
to them.
● If your customer wants you to manage and maintain his/her devices, after your customer
accepts the handover via the Hik-Connect Mobile Client and becomes the site owner, he/she
needs to authorize related permissions to you.
12. Optional: Before your customer accepts the handover, tap Not Registered or Not Accepted to
send handover again.
Note
You can send the handover for at most five times in one day and the previous handover will be
invalid if you send a new handover again.
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6.5 Typical Tenant Site Scenario

In a typical tenant site scenario, you can help the property management company install and set up
their security devices in their apartments, and help manage the devices so that the devices will be
available for the tenants only during lease periods; as for the tenants, you can help them manage
and configure the devices during lease periods.
To know more about the typical tenant site scenario, read the sections below:
● Two Agreements Reached
● Online Operations
Two Agreements Reached

Before you can hand over the devices in the apartment to the tenant via Hik-Partner Pro, the
following two agreements have to be reached.
Figure 6-6 Agreement Reached Between the Property Management Company and Installer
Figure 6-7 Agreement Reached Between the Tenant and Property Management Company
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Online Operations
After the two agreements are reached, you will operate on Hik-Partner Pro to hand over the
devices to the tenant, of which the process are shown below:
Figure 6-8 Hand Over Devices to the Tenant

1. Create a site. Refer to Add New Site for more details.
2. Add the devices to the site.
3. Batch configure the devices. Refer to Batch Configure Devices on LAN or Batch Configure AX
PROs for more details.
4. Hand over the site to the tenant. Refer to Hand Over Site for more details.
Note
You should request the tenant to allow you to disable the Hik-Connect service, and if the tenant
does not approve the request, the devices will not be handed over.
5. The tenant accepts the handover on the Hik-Connect Mobile Client, which means the tenant
also approves your request to allow you to disable the Hik-Connect service and approves your
application for permissions (if any).
6. The devices are handed over to the tenant's Hik-Connect account.
6.6 Apply for Site Authorization from Site Owner

When the Site (no permission selected when handing over site) has been handed over to Site
Owner, and then there are maintenance requirements for the devices in the Site, the Installer
needs to send an application to Site Owner for the authorization. After the authorization is
47
approved, the Installer can get the permission to manage and configure the devices of the Site.
Besides this, the Site Owner can add a device on Hik-Connect Mobile Client and authorize it to the
Installer for further management and configuration.
Steps
1. Select one of the followings to apply for authorization.
- Tab the prompt about no authorization in Site list.
- Tap Site to enter Site Details page. Tap in top right corner, and tap Batch Apply for
Permissions.
2. Select the permission type as required.
3. Select devices for batch applying for permission.
4. Tap OK to confirm the operation.
● The Site Owner will receive and handle the application via Hik-Connect Mobile Client. After
the Site Owner approves the application, the Installer will have the authorization of the Site
and perform some operations.
● If there are maintenance requirements for the devices added in Hik-Connect Mobile Client,
but not added and managed in the Site by the Installer yet, after consensus, the Site Owner
can select the devices and authorize the permissions of the devices to the Installer.
Note
● Please inform your end users to download or update the Hik-Connect Mobile Client (Version
4.5.0 and later). You can send the QR code or download link shown in the banner on the
Home page of Portal to them.
● For AX PRO, after adding an AX PRO to Hik-Partner Pro, the Installer and Installer Admin's
accounts will become the accounts of the AX PRO; these accounts will be deleted after the
Installer deletes the AX PRO from Hik-Partner Pro. If you edit an Installer's login password, the
password for logging in to the AX PRO by this account will also change.
● After authorizing a Site with AX PRO to an Installer, the Installer and Installer Admin's accounts
will become the accounts of the AX PRO; besides, the account with the permission of
managing all Sites will also become the account of the AX PRO.
● If an Installer hands over the Site with this AX PRO to an end user, the end user's Hik-Connect
account will also become an account of the AX PRO, while the Installer's account will be
deleted from the AX PRO. This is also applicable to an Installer Admin.
● For more details about operations on Hik-Connect Mobile Client, refer to the User Manual of
Hik-Connect Mobile Client.

5. Optional: On the Site Details page, tap → Discard Authorization to discard authorization of
the Site.
Note
For Sites with Allow Me to Disable Hik-Partner Pro Service function enabled when handing over
to Installer, discarding authorization is not supported.
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6.7 Accept a Device Management Invitation from Your Customer

You can accept a device management invitation from your customer (i.e., a Hik-Connect user) to
manage a device that has already been added to a Hik-Connect account. In this way, the device,
along with its configuration and operation permissions, can be shared with you to allow you to
manage it for your customer on Hik-Partner Pro. Compared with migrating the device from Hik-
Connect to Hik-Partner Pro, which requires your customer to share their Hik-Connect account
name and password with you, this way is much more privacy-friendly and easier to be accepted.
To know more about the device management invitation, read the sections below:
● Overall Process
● How Your Customer Invites You to Manage Their Device
● The Email of Device Management Invitation
● The Notification of Device Management Invitation
Overall Process
If your customer (i.e., the Hik-Connect user) has already added one device to their Hik-Connect
account, the customer can use the Hik-Connect Mobile Client to invite you to manage this device.
Once the customer completes the invitation, an email containing the invitation information (e.g.,
the Hik-Connect user name and device name) and the button/link for accepting the invitation will
be sent to you, and then you can accept the invitation. Invitations for device management can also
be accepted via → Business Notification . Once you accept the invitation, the device will show
on the specified site (namely, the site mentioned in the email or the notification) on Hik-Partner
Pro.
49
Figure 6-9 Overall Process Diagram
How Your Customer Invites You to Manage Their Device

You can go to the site list page, and then tap Add Device → Learn More → Authorization Wizard
to open the following page to see how your customer uses the Hik-Connect Mobile Client to invite
you to manage their device. It should be noted that you need to provide your Hik-Partner Pro
account (email address) to your customer first to let them specify you as the Installer who
manages their device.
50
Figure 6-10 How Can Hik-Connect User Authorize You to Manage Their Device
The Email of Device Management Invitation

The email shows the invitation details including the device name, device serial number, name of
the site where the device(s) is added, Hik-Connect user account, and the time of invitation. If you
agree to manage the device(s) for your customer, you need to accept the invitation in three days,
otherwise the invitation will be invalid.
The Notification of Device Management Invitation
The notification shows the invitation details including name of the site where the device(s) is
added, device name, device serial No., the Hik-Connect user account, and the time of invitation. If
51
you agree to manage the device(s) for your customer, you need to accept the invitation in three
days, otherwise the invitation will be invalid.
Figure 6-11 Sample Notification
6.8 Site Sharing

You can share sites with your maintenance service partners to allow them to cooperate with you in
providing device management/maintenance services for your customers, especially in offering
technical support. When sharing a site, you can determine the permissions for the MSP
(maintenance service partner) to access devices on the site. After sharing a site, you can change
the maintenance service partner's permissions.
Note
If you change the maintenance service partner's permissions, your customer will receive a
notification about it on the Hik-Connect Mobile Client.
Read the following sections to learn the overall process and limitations of site sharing.
● Share a Site not Handed Over
● Share a Site that Has Been Handed Over
● Limitations
Share a Site not Handed Over

The diagram below shows the overall process of sharing a site not handed over to your customer.
For detailed steps, see Share a Site not Handed Over .
In the diagram, HPP represents Hik-Partner Pro, HC represents Hik-Connect, and MSP represents
maintenance service partner.
52
Figure 6-12 Overall Process
Share a Site that Has Been Handed Over

The diagram below shows the overall process of sharing a site that has been handed over to your
customer. For detailed steps, see Share a Site that Has Been Handed Over .
Figure 6-13 Overall Process
Limitations
● Site sharing is not supported in every country or region.
● You can only share a site with your maintenance service partner's Installer Admin account.
53
● Your account and your maintenance service partner's Installer Admin account need to be in the
same country/region.
● You cannot share a site with any Installer of your company.
6.8.1 Share a Site not Handed Over

For a site that has not been handed over, you can apply for site authorization and select
permissions for the maintenance service partner at the same time when you hand over the site, in
order to share the site with your maintenance service partner for managing and maintaining the
site together.
Before You Start
Make sure the site status is Not Handed Over and you have the permission to manage all sites or
assigned sites.
Steps
Note
● The maintenance service partner's Hik-Partner Pro account should be an Installer Admin
account, of which the country/region should be the same as that of your account.
● You cannot share the site with the account of any employee in your company.
1. Enter the Hand Over Site page. Refer to Hand Over Site for details.
2. In the Site Sharing section, switch on Apply for Site Authorization for Maintenance Service
Partner.
3. Enter the maintenance service partner's Hik-Partner Pro account.
Note
If the account has been linked with two or more companies, you should select a company to
share device permissions with.
4. Select permissions for the maintenance service partner.
Note
● If you have no permission to manage devices, or no devices are added to the site, you cannot
select the permissions of configuration, live view, and playback when handing over the site.
● If the following permissions are selected, when your customer accepts the handover and the
maintenance service partner accepts site sharing, the permissions will be authorized to the

Configuration
54

Live View
Playback
5. Configure other settings on the Hand Over Site page. Refer to Hand Over Site for details.
6. Tap OK.
7. Optional: After your customer accepts the handover and the maintenance service partner
accepts the site sharing, perform the operations below.
View Information You can view the status and email address of the Maintenance
About the Maintenance Service Partner on the site details page.
Service Partner
Cancel Site Sharing You can cancel site sharing on the Site Sharing page.
Change Permissions for You can change permissions for the maintenance service partner
the Maintenance on the Site Sharing page.
Service Partner
Note
You can only change the permissions that have already been
granted to the maintenance service partner by your customer, and
your customer will receive a notification on the Hik-Connect
Mobile Client if the permissions are changed.
6.8.2 Share a Site that Has Been Handed Over

After a site is handed over, you can share the site with your maintenance service partner for
managing and maintaining the site together.
Before You Start
Make sure the site status is Authorized and you have the permission to manage all sites or
assigned sites.
Steps
Note
● The maintenance service partner's Hik-Partner Pro account should be an Installer Admin
account, of which the country/region should be the same as that of your account.
● You cannot share the site with the account of any employee in your company.
1. On the site list, tap a site to enter the site details page.
2. Tap → Site Sharing to enter the Site Sharing page.
3. Enter the maintenance service partner's Hik-Partner Pro account.
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Note
If the account has been linked with two or more companies, you should select a company to
share device permissions with.
4. Select permissions for the maintenance service partner.
Note
● If you have no permission to manage devices, or no devices are added to the site, you cannot
select the permissions of configuration, live view, and playback when handing over the site.
● If the following permissions are selected, when your customer accepts the handover and the
maintenance service partner accepts site sharing, the permissions will be authorized to the

Configuration
Live View
Playback
5. Enter the remarks, such as the reason for site sharing.
6. Tap OK.
7. Optional: After your customer accepts the application and the maintenance service partner
accepts the site sharing, perform the operations below.
View Information You can view the status and email address of the Maintenance
About the Maintenance Service Partner on the site details page.
Service Partner
Cancel Site Sharing You can cancel site sharing on the Site Sharing page.
Change Permissions for You can change permissions for the maintenance service partner
the Maintenance on the Site Sharing page.
Service Partner
Note
You can only change the permissions that have already been
granted to the maintenance service partner by your customer, and
your customer will receive a notification on the Hik-Connect
Mobile Client if the permissions are changed.
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6.8.3 Accept Site Sharing

After the Installer Admin or Installer shares a site with the MSP (Maintenance Service Partner) on
Hik-Partner Pro, the site owner will receive the device authorization application on the Hik-Connect
Mobile Client. The site owner should agree to the authorization, so that the MSP can receive and
handle the site sharing application on Hik-Partner Pro.
Before You Start
● Make sure the site owner has agreed to the device authorization on the Hik-Connect Mobile
Client.
● Make sure the MPS has logged in to the Hik-Partner Pro.
● Make sure the country/region of the MSP's account should be the same as that of your account.
Steps
1. Tap in the upper-right corner of the page to enter the Notification Center page.
2. Tap the Business Notification tab.
All the business notifications (including the site sharing application) received by the MSP will be
displayed.
3. Tap I Agree to accept the site sharing.
The MSP can manage and maintain devices on the shared site together with the installer.
6.8.4 Features Available for MSP on a Share Site

After the MSP (Maintenance Service Partner) accepts the site sharing, the MSP can perform
configurations and operations which the end user authorized on the shared site. The MSP can also
release device permissions or cancel the site sharing. If the MSP is authorized to manage the site,
the MSP can directly applying to the end user for device permissions.
Note
The MSP who accepted the site sharing cannot share the site with another MSP.
Features Available for MSP with Permissions

Customer Site
Includes live view and playback, arming and disarming devices, device remote configuration,
device upgrade, linkage rule configuration, DDNS configuration, resetting password, exception
notification configuration, and deleting site.
57
Note
● The MSP can upgrade devices in the Customer Site module and the Health Monitoring
module.
● If the MSP deletes the site, it indicates that the site authorization is discarded by the MSP, but
the installer can still manage the sites and their devices.
Health Monitoring
Includes viewing the status of devices on the shared sites, device remote configuration,
refreshing devices' status, live view, playback, manually checking devices' status, and exporting
health check reports.
Exception Center
Includes receiving device exceptions and exporting exception records.
Send Report Regularly
Includes configuring report settings to send reports regularly.
My Service
Includes viewing the validity periods, expiration time, and status of activated services of the site
and their corresponding resources.
Note
The MSP cannot activate or transfer services on the shared site. Only the installer can do the
above operations.
MSP Applies to End User for Device Permissions

If the MSP is authorized to manage the site, the MSP can directly apply to the end user for device
permissions. The installer who shared the site will receive the notification after the MSP sends the
application for device permissions.
For how the MSP applies to the end user for device permissions, refer to Apply for Device
Permission .
MSP Releases Device Permissions
If the MSP does not need device permissions, or the MSP finished the device configuration task
earlier than the planned time, the MSP can release the permissions.
For how the MSP releases device permissions, refer to Release the Permission for Devices .
MSP Cancels Site Sharing
If the MSP does not need to manage or maintain the site, or the MSP finished the site
management and maintenance task, the MSP can cancel the site sharing. After the site sharing is
canceled, the site and devices of the site will be deleted from the MSP's Hik-Partner Pro account.
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Chapter 7 Device Management

Hik-Partner Pro supports multiple device types, including encoding device (e.g., solar camera),
security control panel, video intercom device, access control device, NVR/DVR, and doorbell. After
adding them to the system, you can manage them and configure parameters, including remotely
configuring device parameters, configuring exception rule and linkage rule, etc. After adding
people counting cameras and temperature screening devices, you can also activate these services
and set related parameters on the Portal.
Note
Some features may not be available in all countries or regions.
7.1 Batch Configure Devices on LAN

You can batch configure online devices on the same Local Area Network (LAN) with the phone on
which the Hik-Partner Pro Mobile Client runs. The available configurations include batch device
activation and device IP address assignment, batch linking channels to NVR/DVR, and batch setting
parameters for devices via templates. These functions allow you to complete basic configurations
for multiple devices with much less efforts compared with configuring devices one by one.
Note
● This functionality is only available to certain models of cameras, NVRs, and DVRs.
● Before batch configuring devices, make sure you have connected them to the same LAN with the
phone on which the Hik-Partner Pro Mobile Client runs.
The flow chart for batch configuration of devices is shown below.
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Figure 7-1 Flow Chart
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Table 7-1 Flow Chart Description

Step Sub-step Description
Batch Activate N/A Batch activate online devices on the same Local Area
Devices Network (LAN) with the phone on which the Hik-
Partner Pro Mobile Client runs, and assign IP
addresses for the activated devices. See Batch
Activate Devices and Assign IP Addresses for Them
for details.
Batch Link Channels N/A If the activated devices include NVR/DVR, link
to NVR/DVR channels to NVR/DVR. See Batch Link Channels to
NVR and DVR for details.
Batch Set Device Manually Set Select an activated device and set its parameters
Parameters Parameters for a manually. See Create Templates for Setting
Device Parameters for details.
Create Template Created a template based on the manually configured
device. See Create Templates for Setting Parameters
for details.
Configure Batch configure parameters for multiple devices via a
Parameters for selected template. See Batch Set Parameters for
Devices via Devices for details.
Template
Add Device(s) to N/A If required, add the activated and configured device(s)
Site to a Site. See Add Device by Scanning QR Code , Add
Device by Entering Serial No. , or Add Device by IP
Address or Domain Name for details.
7.1.1 Batch Activate Devices and Assign IP Addresses for Them

The Mobile Client can detect available devices connected to the same network with the client, and
you can activate devices and assign IP address for them.
Before You Start
Make sure the devices you are going to use are correctly installed and connected to the network as
specified by the manufacturers.
Steps
1. On the Home page, tap On-Site Config or More → Tools → On-Site Config to enter the
configuration page.
2. Optional: Tap Show Inactivated Devices Only to hide the activated devices.
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3. Select the detected online devices to be activated.

4. Tap Activate and Assign IP Address to open the Activate and Assign IP Address window.
5. Enter the device admin password and confirm the password.
6. Tap Activate and Assign IP Address.
Note
● The unactivated device and the activated device but not be assigned with IP address will be
displayed as Not Obtained in the Device Name column.
● For the activated device and be assigned with IP address, if you hover the mouse on the IP
address, Auto will be displayed to remind you the IP address is automatically assigned.
The devices are activated, and the device IP address, device port, HTTP port, subnet mask,
gateway are assigned by the client.
The time of the mobile phone will be synchronized to the activated devices.
7. Optional: Enable Time Synchronization to synchronize the time from the mobile phone to the
device.
8. Tap OK.
What to do next
After activating the devices, you should batch add channels to NVR and DVR. For details, refer to
Batch Link Channels to NVR and DVR .
7.1.2 Batch Link Channels to NVR and DVR

If there are online NVR, DVR, and network camera on the same LAN, you can batch link the
network cameras to the NVR or DVR as channels. After linking, you can manage the linked channels
according to your need.
Before You Start
Make sure you have activated the NVR, DVR, and network cameras.
Steps
Note
If there is no online NVR or DVR on the same LAN, skip this task.
1. On the Link Channel page, tap the NVR or DVR to enter its details page.
Note
If you have not logged in to the device, enter the password to log in.
2. Enter the Link Channel page.
- Select the NVR or DVR and tap Link Channel.
- Tap the NVR or DVR name.
3. In the available device list, select a device and tap to link the device.
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The linked channel will be displayed in the linked channel list.

4. Optional: On the NVR or DVR details page, perform the following operations.
Edit NVR/DVR On the top of NVR / DVR details page, tap Rename to edit the NVR
Name name.
Sort Channels Select a channel, press and drag to change its position.
Replace Device Select a channel and swipe left. Tap Replace Device to unlink this
channel and link a new device.
Unlink Device Select a channel and swipe left. Tap Delete to unlink channel.
7.1.3 Create Templates for Setting Parameters

Before batch configuring parameters for devices, you should create a template. After creating a
template, you can batch apply it to other devices.
Before You Start
Make sure you have activated devices and linked channels to NVR and DVR (if any). See Batch
Activate Devices and Assign IP Addresses for Them and Batch Link Channels to NVR and DVR for
details.
Steps
1. In the Parameter Template field of Configuration page, select an NVR and tap → Parameter
Configuration to enter the remote configuration page.
2. On the remote configuration page, set parameters for the device.
3. Tap Save as Template on the top right.
4. Select parameters you want to save in the template and tap Next.
5. Enter the template name and tap Complete to save the template.
6. Optional: Add a new template based on device with configured parameters.
1) In the Parameter Template field of Configuration page, tap Show All to enter the Manage
Template page.
2) Tap Create Template.
3) Select a device of which the parameters will be saved as the new template, and tap Next.
4) Select the parameters you want to save in the template, and tap OK.
5) Enter template name and tap Complete to create the template.
6) Optional: On the Manage Template page, select a template and swipe left, and tap Delete to
delete a template.
7.1.4 Batch Set Parameters for Devices

To configure devices with high efficiency, you can batch apply parameters in an existing template to
devices.
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Before You Start

Make sure you have created at least one template for setting parameters. See Create Templates
for Setting Parameters for details.
Steps
1. Enter the Select Template page.
- Select a device and tap .
- Select a device and tap → Set Parameters by Template .
Note
Before setting parameters for an NVR or DVR, you can tap → Format to format the disk of the
selected device. Batch formatting is not supported.
2. Select a template and tap Apply Parameters.
The application process and application results will be displayed.
3. Optional: Perform the following operations.
Add Device to Site Tap Complete on the top right and add devices to Sites. See Add
Device for details.
Manage Template Tap Show All to enter the Manage Template page. You can add new
template or delete template. See Create Templates for Setting
Parameters for details.
Edit NVR Name Select an NVR, and tap → Rename to edit name of NVR.
Synchronize Phone On the top of Parameter Configuration page, tap Synchronize to
Time to Device synchronize the mobile phone time to all devices.
7.2 Add Device

Hik-Partner Pro accesses devices by two modes: Hik-Connect (P2P) and Device IP Address/Domain
Name. The former provides securer data communications (between the platform and devices) and
full access to features based on the Hik-Connect service, such as device handover and exception
notification; the latter provides faster data communications but no access to the features based on
the Hik-Connect service.
The table below shows the device adding methods for the two access modes respectively.
Table 7-2 Device Adding Methods

Access Mode Device Adding Method
Hik-Connect (P2P) ● Add Devices on LAN
● Add Device by Scanning QR Code
● Add Device by Entering Serial No.
● Synchronize Devices with Hik-Connect Account
● Add Devices Without Support for the Hik-Connect Service
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Access Mode Device Adding Method
Note
The last method in this table cell is for devices which do not
support the Hik-Connect service. In this method, you can add
them via the proxy of Hik-ProConnect Box to allow them to
access the features based on the Hik-Connect service.
Device IP Address/Domain Add Device by IP Address or Domain Name

Name
7.2.1 Add Devices After Batch Configuring Them on LAN

After batch configuring devices, you can batch add these devices to the Mobile Client.
Before You Start
Make sure you have batch configured devices. For details, refer to Batch Configure Devices on
LAN .
After you batch configured devices, a prompt pops up about whether to add devices or not. Tap OK
to enter adding devices page.
Steps
1. Select a Site as the target to which devices will be added.
Note
You can select an existing Site, or you can add a new Site. For details about adding a new Site,
refer to Add New Site .
2. Select the device(s) to be added.
3. Tap Next.
4. Batch enter the device password, and tap Complete.
Note
The password will be applied to all the devices to be added. You can also edit the password for a
single device.
5. Tap Next.
If there is a wrong password prompt, you can edit the password as prompted, or you can skip
the prompt and go to the next step.
6. Configure device verification code.
- Tap Configure Verification Code, and batch configure a verification code for all the devices.
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Note
You can customize the verification code as needed.
- Tap Enter Verification Code, and enter the verification code for each device to be added.
Note
You can get the verification code from the bottom of the device.
7. Tap Next.
The device compatibility test starts.
Note
Only when all devices' compatibilities have been tested, can you add them to Hik-Partner Pro.
8. Add devices.
Note
For details about adding devices, see Add Device by Scanning QR Code or Add Device by
Entering Serial No. .
- If there are no upgradeable devices, tap Add to add the selected devices.
- If there are upgradable devices, tap Add and Upgrade to add all devices and upgrade the
upgradable devices.
Note
● If there are devices that failed to be upgraded, you can tap Details to view failure details.
● Devices that failed to be upgraded can also be added to the target Sites.
7.2.2 Connect Offline Device to Network

When adding a device to the Mobile Client, if the device is offline, you should connect the device
to a network first.
Steps
1. Add a device to the Mobile Client.
2. Tap Connect to Network on the pop-up prompt.
3. Select the device type and then follow the instructions on the interface to perform related
operations.
Note
● Make sure that the device is powered on.
● For connecting wireless security control panel to network, if your phone OS is of Android,
allow the Mobile Client to access your location, or the Wi-Fi which your phone connects to
will NOT be obtained by the Mobile Client.
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7.2.3 Add Device by Scanning QR Code

You can add a device to a site by scanning the QR code on the device, or add multiple devices to a
site by scanning the QR code generated by iVMS-4200 or iVMS-4500.
Before You Start
You can tap in the upper-left corner to start scanning QR code to add device(s). If so, you can
skip the first two steps.
Steps
1. Enter the adding device page.
- Tap Add in the Device area on the Home page.
- Tap Site in the bottom, and then tap Add Device above the site lite.
- Tap Site in the bottom, and tap a Site to enter its details page and tap Add Device.
2. Select Scan QR Code as the adding mode.
3. Scan QR code to add device(s) to a site.
- Scan a QR code on a device. You can scan the QR code by aligning the QR code with the
scanning frame. If there is a device QR code in the phone album, tap Album to extract the QR
code from the local album. In this mode, you can add only one device to a site at a time.
Note
● Usually, the QR code is printed on the label, which is on the back cover of the device.
● Tap to enable the flashlight if the scanning environment is too dark.

● Please allow the Mobile Client to access the photo album of the phone.
- Scan a QR code generated by iVMS-4200 or iVMS-4500. After scanning the QR code, you will
enter the page for selecting to-be-added devices. Check devices and tap OK to add the
selected devices to site. By this mode, you can add multiple devices to site at a time.
4. Optional: If you have not added the device(s) to a Site, tap Add to Site to select a Site to which
the device(s) need to be added.
Note
You can add device(s) to an existing Site, or tap Add New Site to add the device(s) to a new Site.
5. Optional: Perform the following operations if the following situations occur.
- If the QR code only contains the information on device serial No., you will enter the manually
adding page. Add the device manually in this case. See Add Device by Entering Serial No. for
details.
- If the device is offline, you should connect a network for the device. For details, see Connect
Offline Device to Network .
- If the device is not activated, tap Activate on the pop-up window, and then create a device
admin password and tap Activate to activate the device.
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Note
During activation, Dynamic Host Configuration Protocol (DHCP) will be automatically enabled
for allocating IP addresses for the device.
- If the Hik-Connect service is disabled for the device, tap Enable on the pop-up window, and
then create a device verification code and tap Enable to enable the service.
Note
Please inform your customers to download or update the Hik-Connect Mobile Client (V 4.15.0
of Portal to them.
The device will appear on the device list.
Note
● After the device is added, the Hik-Partner Pro starts detecting whether the device firmware
version is compatible. Some functions (including health monitoring, linkage rule, and remote
configuration) are unavailable if the device is not compatible with the Hik-Partner Pro.
● After you add an AX PRO device to Hik-Partner Pro, you will be able to log into the AX PRO by
your Hik-Partner Pro account (i.e., Installer account or Installer Admin account) to configure
and manage the device; if you delete the AX PRO device from Hik-Partner Pro, you can no
longer log into the AX PRO device by your Hik-Partner Pro account.
● After your customer authorizes a Site with AX PRO devices to you, you can log into these AX
PRO devices by your Hik-Partner Pro account to configure and manage the device. In this case,
if you are an Installer, the Installer Admin can also log into these AX PRO devices by her/his
Hik-Partner Pro account; if you are the Installer Admin, your employees (i.e., Installers) have
no permission to log into these devices by their Hik-Partner Pro accounts.
● After you hand over a Site with AX PRO devices to your customer, your customer will be able
to log into these devices by her/his Hik-Partner Pro account, and you will no longer have the
permission to log into these devices by your Hik-Partner Pro account.
● For the AX Hybrid Pro, after the device is added to the Hik-Partner Pro, its account and
password which are configured on the Device Configuration page will be overwritten by those
of the Hik-Partner Pro.
6. Optional: Perform the following operations after adding the device.
Activate Health Tap Activate Health Monitoring Service on the adding result page to
Monitoring activate the health monitoring service. See Activate the Health
Service Monitoring Service for details.
Note
If the service is not activated, some features such as device health
monitoring and device exception notification will be unavailable.
Remote Tap the device and then tap to remotely configure its parameters.
Configuration
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Note
● For details, see the user manual of the device.
● Only encoding devices, doorbells, and security control panels support
remote configuration.
Delete Device On the device page, tap → Delete Device to delete the device.
Note
● Deleting devices (except devices added by IP/Domain) is not supported
if the site is authorized.
● For AX Hybrid Pro (V1.0.1 and above) which is connected to the Hik-
Connect service and is online, if the device is in the armed status, you
should disarm the device before deleting it.
Generate Device ● If a device is added by scanning the QR code generated by iVMS-4200/

QR Code iVMS-4500, you can generate a QR code of the device. If an end user did
not add the device to his/her Hik-Connect account, he/she can add it to
the Hik-Connect account by scanning this QR code using the Hik-
Connect Mobile Client.
● a. On the top right of a device page, tap → Generate QR Code to
open the Generate QR Code window.
b. (Optional) Enter the password to encrypt the QR code, and then tap
Next.
Note
It is highly recommended that you encrypt the device QR code for
security reasons.
c. Tap Save to save the generated QR code to your phone.
Set Type for If the Hik-Partner Pro cannot recognize a device's type after you add it,
Unknown you can manually set a device type for it.
Device a. Enter a device details page, tap of the Device Type to enter the
Device Type page.
b. Select a type for the device.
You can edit it again after the selection.
Edit Device For devices added by scanning QR code generated by iVMS-4200/ iVMS-
Information 4500, if the device's information changed, or a network exception occurs,
you can edit its information accordingly.
Enter a device page, and tap IP/Domain to edit the device's name, IP
address, port number, user name, or password, and then tap Save.
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7.2.4 Add Device by Entering Serial No.

If a device is connected to Hik-Connect Service, you can manually add it to a site by entering the
device serial number and device verification code.
Before You Start
Steps
1. Enter the dding device page.
2. Tap Enter Serial No. to enter the adding by device serial number page.
3. Enter the device serial number.
Note
The device serial number is usually on the device label.
4. Optional: If you have not added the device to a Site, tap Add to Site to select a Site to which the
device needs to be added.
Note
You can add the device to an existing Site, or tap Add New Site to add the device to a new Site.
5. Tap Add.
Note
● After adding the device, the Hik-Partner Pro starts detecting whether the device firmware
configuration) are unavailable if the device is not compatible with the Hik-Partner Pro. For
devices incompatible with the Hik-Partner Pro, you need to upgrade them. Tap Add and
Upgrade to upgrade and add the device. For some devices, you need to enter the device user
name and password. You can also upgrade the device on the device page.
● After you add an AX PRO device to Hik-Partner Pro, you will be able to log into the AX PRO by
your Hik-Partner Pro account (i.e., Installer account or Installer Admin account) to configure
and manage the device; if you delete the AX PRO device from Hik-Partner Pro, you can no
longer log into the AX PRO device by your Hik-Partner Pro account.
PRO devices by your Hik-Partner Pro account to configure and manage the device. In this case,
if you are an Installer, the Installer Admin can also log into these AX PRO devices by her/his
Hik-Partner Pro account; if you are the Installer Admin, your employees (i.e., Installers) have
no permission to log into these devices by their Hik-Partner Pro accounts.
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to log into these devices by her/his Hik-Connect account, and you will no longer have the
6. Optional: Perform the following operations if the following situations occur.
- If the device is offline, you should connect a network for the device. For details, see Connect
- If the device is not activated, tap Activate on the pop-up window, and then create a device
admin password and tap Activate to activate the device.
Note
During activation, Dynamic Host Configuration Protocol (DHCP) will be automatically enabled
for allocating IP addresses for the device.
- If the Hik-Connect service is disabled for the device, tap Enable on the pop-up window, and
then create a device verification code and tap Enable to enable the service.
- If Enter Verification Code window pops up, enter the device verification code.
Note
The default device verification code is usually on the device label. If no device verification
code is found, enter the verification code you created when enabling the Hik-Connect service.
The device will appear in the device list.
Activate Tap Activate Health Monitoring Service on the adding result page to
Health activate the health monitoring service. See Activate the Health Monitoring
Monitoring Service for details.
Service
Note
Delete Device On the device page, tap → Delete to delete the device.
Note
● Deleting devices (except devices added by IP/domain) is not supported if
the site is authorized.
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Set Type for If the Hik-Partner Pro cannot recognize a device's type after you add it, you
Unknown can manually set a device type for it.
Device a. Enter a device details page, tap of the Device Type to enter the Device
Type page.
Configure After adding the device, the DDNS status will be displayed in the device area.
DDNS If the DDNS needs to be configured, tap Configure. See Configure DDNS for
Devices for details about configuring DDNS.
Note
● For devices with invalid or old firmware version, you can configure DDNS
for them to make sure they can be managed by Hik-Partner Pro properly.
● Only encoding devices added by Hik-Connect (P2P) support configuring
DDNS.
7.2.5 Add Devices on LAN

Hik-Partner Pro can detect the online devices on the same LAN with your phone, and you can add
the detected online devices to Hik-Partner Pro.
Before You Start
Make sure the devices are connected to the same LAN with your phone.
Steps
2. Select Scan for Devices on LAN as the adding mode.
The device(s) connected to the same LAN with the Hik-Partner Pro will be displayed on the Add
Device page. You can view information including device serial No., device IP address, and
activation status (activated or not).
3. Optional: If you have not added the device to a Site, tap Add to Site and select a Site to which
the device will be added.
Note
You can add the device to an existing Site, or tap Add New Site to add the device to a new Site.
4. Optional: Tap Tap here to initialize the device in a few steps. in the top side and perform the
following operation(s) as needed.
- Tap Activate Device to batch activate the devices. For details, refer to Batch Activate Devices
and Assign IP Addresses for Them .
72
- Tap Link Channel to NVR to batch link the network cameras to the NVR or DVR as channels.
For details, refer to Batch Link Channels to NVR and DVR .
- Tap Batch Configure Devices by Template to batch set parameters for devices by template.
For details, refer to Batch Set Parameters for Devices .
5. Select the detected device(s) to be added and tap Next.
6. Perform part or all of the following 4 steps based on the status of the selected devices before
adding them.
Note
● If the device is offline, you should connect the device to network. For details, see Connect
● For the device which has been activated and assigned with the IP address, Auto will be
displayed to show that the IP address of this device is automatically assigned.
Table 7-3 Step Description

Step Description
Activate Device If there are inactivated device(s) in the selected devices, create
a shared device admin password for them in the pop-up
window to activate them.
Note
If a device is activated, a fixed IP address will be automatically
assigned for it.
Enter Device Password For devices which are activated but not connected to the Hik-
Connect service, you should enter its admin password on the
pop-up window. The admin password is created when you
activate the device.
Set Device Verification Code If device(s) failed to be automatically connected to the Hik-
Connect service, you need to set a shared device verification
code for them to manually connect them to the service.
Test Compatibility If a device is not compatible with Hik-Partner Pro, you need to
upgrade its firmware.
The device added will appear on the device list.
Note
● After the device is added, the Hik-Partner Pro starts detecting whether the device firmware
configuration) are unavailable if the device is not compatible with the Hik-Partner Pro. For
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devices incompatible with the Hik-Partner Pro, you need to upgrade them. Tap Add and
Upgrade to upgrade and add the device. For some devices, you need to enter the device user
name and password. You can also upgrade the device on the device page.
● After you add an AX PRO device to Hik-Partner Pro, you can log into the AX PRO by your Hik-
Partner Pro account (i.e., Installer account or Installer Admin account) to configure and
manage the device; if you delete the AX PRO device from Hik-Partner Pro, you can no longer
log into the AX PRO device by your Hik-Partner Pro account.
PRO devices by your Hik-Partner Pro account to configure and manage them. In this case, if
you are an Installer, the Installer Admin can also log into these AX PRO devices by her/his Hik-
Partner Pro account; if you are the Installer Admin, your employees (i.e., Installers) have no
permission to log into these devices by their Hik-Partner Pro accounts.
to log into these devices by her/his Hik-Connect account, and you will no longer have the
Activate Tap Activate Health Monitoring Service on the adding result page to
Health activate the health monitoring service. See Activate the Health Monitoring
Monitoring Service for details.
Service
Note
Delete Device On the device page, tap → Delete to delete the device.
Note
● Deleting devices (except devices added by IP/domain) is not supported if
the Site is authorized.
Set Type for If the Hik-Partner Pro cannot recognize a device's type after you add it, you
Unknown can manually set a device type for it.
Device a. Enter a device details page, tap of the Device Type to enter the Device
Type page.
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Configure Tap Quick Configuration for Added Device → Link Channel to NVR to batch
Device Quickly link the network cameras to the NVR or DVR as channels. For details, refer
to Batch Link Channels to NVR and DVR .
Tap Quick Configuration for Added Device → Batch Configure Devices by
Template to batch set parameters for devices by template. For details, refer
to Batch Set Parameters for Devices .
7.2.6 Add Device by IP Address or Domain Name

If you know the IP address or domain name of a device, you can add it to Hik-Partner Pro by
specifying its IP address/domain name, user name, password, etc. Once a device is added in this
way, you can generate a QR code containing the device information. After completing device setup,
you can share the QR code to your customer. And then your customer can scan the QR code via the
Hik-Connect Mobile Client to add the device to her/his Hik-Connect account.
Before You Start
Steps
Note
● Devices added in this method do NOT support the device handover process. If you need to hand
over a device to your customer after completing the device setup work, please add it in one of
the following two methods: Add Device by Scanning QR Code and Add Device by Entering Serial
No. .
● Only encoding devices mapped in WAN support this function.
● Ask your customers to download or update the Hik-Connect Mobile Client (V 4.15.0 or later). You
can send the QR code or download link shown in the banner on the Home page to them.

2. Select Enter IP Address / Domain as the adding method.
3. Enter the device name, device's IP address, port number, user name, and password.
4. Optional: If you have not added the device to a Site, tap Add to Site to select a Site to which the
device needs to be added.
Note
You can add the device to an existing Site, tap Add New Site to add the device to a new Site.
5. Tap Add.
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Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end-user.
Operations Description
Edit Device For devices added by IP/Domain, if the device's information changed, or a
Information network exception occurs, you can edit its information accordingly.
Enter a device page, and tap IP/Domain to edit the device's name, IP
address, port number, user name, or password, and then tap Save.
Generate Device a. On the top right of a device page, tap → Generate QR Code to
QR Code open the Generate QR Code window.
b. (Optional) Enter the password to encrypt the QR code, and then tap
Next.
Note
It is highly recommended that you encrypt the device QR code for
security reasons.
c. Tap Save to save the generated QR code to your phone.
Set Type for If the Hik-Partner Pro cannot recognize a device's type after you add it,
Unknown Device you can manually set a device type for it.
a. Enter a device details page, tap of the Device Type to enter the
Device Type page.
Delete Device On the device page, tap → Delete Device .
7.2.7 Synchronize Devices with Hik-Connect Account

You can synchronize the devices, including devices shared by others and the ones added by you, in
your Hik-Connect account with those in the Hik-Partner Pro account to provide better device
management and maintenance services to your customers.
Steps
1. Go to logging into Hik-Connect page.
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- Tap Site → Device Synchronization .

- Tap Me → Link With Hik-Connect Account → Link With Account / .
- Tap Account Linking or More → Tools → Account Linking / .
2. Log in to your Hik-Connect account.
Note
● Check Get Your Account and Device Information to allow Hik-Partner Pro to acquire
necessary information for device synchronization.

● Check Authorize Automatic Device Synchronization from Your Account to the Current Hik-
ProConnect Account to link your Hik-Connect account with your Hik-Partner Pro account.
After linking, devices newly added to Hik-Connect will be synchronized automatically to Hik-
Partner Pro for device management.
3. Tap Authorize and Login.
4. Select the devices you want to synchronize and tap Next.
5. Configure Sites for the devices.
1) Tap Site Time Zone to set the default time zone for Sites.
2) Tap My Devices or Others' Devices.
3) Tap Assign Site to select device allocation mode.
Auto Allocate to Sites
For My Devices, this will create different Sites by the names of the accounts that you share
devices with, and then allocate devices to these Sites accordingly.
For Others' Devices, this will create different Sites by the name of the accounts that share
devices to you, and then allocate devices to these Sites accordingly.
Same Site
Allocate all devices to a single Site named by your Hik-Connect account.
4) View and edit the configurations of each Site. Tap on each Site to view or edit information
such as Site name, time zone, devices to be synchronized, and device permissions.
5) Tap Finish to save the settings.
6. Tap Synchronize to start device synchronization.
Note
● For Others' Devices, the platform will send an application to the belonging accounts for device
authorization. You will obtain device permissions and be able to configure, operate, and
manage these devices in Hik-Partner Pro upon approval.
● After synchronization, you can still manage the devices in your Hik-Connect account and
access Hik-Connect services.

7. Optional: If you have authorized automatic device synchronization, view the linked account(s)
and tap → Unlink to unlink an account if needed.
- On the Home page, go to Account Linking or More → Tools → Account Linking .
- Tap Me → Link With Hik-Connect Account .
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7.2.8 Add Devices Without Support for the Hik-Connect Service

Some devices do not support the Hik-Connect service, and therefore they cannot be accessed by
Hik-Partner Pro via Hik-Connect (P2P). If they are accessed via device IP address/domain name,
some features (such as health monitoring and exception rule) will be unavailable. To solve this
issue, you can add these devices to Hik-Partner Pro via the proxy of Hik-Partner Pro Boxes. In this
way, the originally unavailable features will be available.
Before You Start
Make sure that you have added Hik-Partner Pro Boxes to Hik-Partner Pro. For details, see Add
Device by Scanning QR Code or Add Device by Entering Serial No. .
Steps
Note
● Currently, only some encoding devices and access control devices can be proxied by Hik-Partner
Pro Boxes. For detailed device models, see Hik-Partner Pro Device Compatibility List.
● The proxied devices do not support features including ARC service, cloud attendance service,
temperature screening service, people counting service, and ISAPI alarm. For the proxied
encoding devices, in addition to the above-mentioned features, the linkage rule is also not
supported.
1. Tap Site in the bottom to enter site list page, and then tap a Hik-Partner Pro Box to enter its
device details page.
2. Tap Proxied Device, and then tap to enter the Select Devices page.
3. Add devices by one of the following two methods.
Table 7-4 Add Devices

Method Description
Add Online Devices Add devices on the same LAN with the PC where the Portal
runs.
a. Select devices, and then tap Next.
b. Tap Batch Enter, select multiple or all devices, and then tap
Batch Verification to set a user name and a password
shared by all devices.
Or enter the device user name and password for each
device.
c. Tap Next.
Add Manually Add a device manually.
a. Tap Add Device to enter the Add by IP Address/Port No.
page.
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Method Description
Enter the device IP address and port No.
b. Tap Add to add the device to the device list. Or tap Add
More to add more devices.
c. Select device(s) from the device list, and then tap Password
Verification to enter the device user name(s) and
password(s).
d. Tap Next.
The adding result page shows.
4. Optional: If adding failures exist, view failure reasons on the adding result page and do
corresponding operations.
Note
Take failure caused by an incorrect password for example, you can tap and then enter the
password again.
5. Tap Next.
6. Optional: If there are encoding devices, enable proxy for their channels.
Note
If you do not enable proxy for channels of encoding devices, you cannot view live video and
video footage of these channels.
1) Tap Proxied Channel(s) to enter the Select Channel page.
2) Turn on the switches to enable proxy for the channels, and then tap OK.
7. Tap Complete.
8. Optional: View the proxy information on the device details page of the Hik-Partner Pro Box.
7.3 Activate the Health Monitoring Service

After purchasing health monitoring packages, you can use them to activate the health monitoring
service for specific devices. Once the service is activated, features such as device health monitoring
and device exception notifications will be available for these devices.
Before You Start
Make sure you have purchased health monitoring packages.
Note
Contact the local distributor for details about whether your country/region supports service keys. If
supports, you can purchase a service key from the distributor, and then go to the Service Market
on the Mobile Client to purchase health monitoring packages by the service key. If doesn't support,
go to the Service Market on the Portal to purchase health monitoring packages online first (see
Hik-Partner Pro Portal User Manual for details).
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Steps
Note
Multiple entries are available for activating the service, including:
● The result page of adding a device by scanning QR code or by Hik-Connect (P2P).
● The result page of batch adding devices.
● The device details page.
Here we only introduce activating the service via the last entry, i.e., the device details page.
1. Tap a Site to enter the site details page.
2. Tap a device to enter the device details page.
3. Switch on Health Monitoring Service to enter the Select Activation Type page.
Note
If the firmware version of a device is obsolete, or its device type cannot be recognized by Hik-
Partner Pro, activating health monitoring service for the device is not supported
4. Set the number of months/years that the service lasts for each selected device, and set other
parameters.
Use All Device Package Only
When enabled, you can only select All Device Packages (All Device Monthly Package or All
Device Annual Package) for network cameras to activate the service for them.
Auto Renewal
When enabled, if the service for a device expires, the service will be automatically renewed
using the same service package in the previous activation. For example, assume that you
activated a 1-month health monitoring service for an NVR using an All Device Monthly
Package on 5/14/2021, the 1-month service will be automatically renewed using another All
Device Monthly Package on 6/14/2021.
The following list shows the description of each package type.
All Device Monthly Package
An All Device Monthly Package can be used to activate the service for almost all types of
devices. And the activated service lasts one month.
"All Device" here means that the service package is applicable to nearly all device types,
including DVR, NVR, network cameras, PTZ cameras, access control devices, alarm devices,
video intercom devices, doorbells, Hik-Partner Pro Boxes, thermal devices, and network
switches.
"Monthly" here means that the service term is one month. The service term starts when you
activate the service.
All Device Annual Package
An All Device Annual Package can be used to activate the service for a device of nearly any
type. And the activated service lasts one year.
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"All Device" here means that the service package is applicable to nearly all device types,
including DVR, NVR, network cameras, PTZ cameras, access control devices, alarm devices,
video intercom devices, doorbells, Hik-Partner Pro Boxes, thermal devices, and network
switches.
"Annual" here means that the service term is one year. The service term starts when you
Network Camera Monthly Package
A Network Camera Monthly Package can be used to activate the service for a network
camera. And the activated service lasts one month.
"Network Camera" here means that the service package is only applicable to network
cameras.
"Monthly" here means that the service term is one month. The service term starts when you
Network Camera Annual Package
A Network Camera Annual Package can be used to activate the service for a network camera.
And the activated service lasts one year.
"Network Camera" here means that the service package is only applicable to network
cameras.
"Annual" here means that the service term is one year. The service term starts when you
5. Tap OK.
6. Optional: Go to the device details page to perform the following operations if needed.
View Service Expiry View the service expiry date shown beside Health Monitoring
Date Service.
Renew the Service Tap Health Monitoring Service to renew the service for the device.
Enable Auto Renewing Switch on Auto Renewal, and then select a type of service
the Service packages for auto renewal.
Transfer the Service Tap Transfer, and then select a device to transfer the remaining
service time from the current device to the selected device.
7.4 Manage Device Permission

By handing over the site and applying for site authorization, you have already acquired some
device permissions. You can still apply for additional device permissions afterward or release
device permissions if needed.
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7.4.1 Apply for Device Permission

After handing over a site to the end user, if you need to view the live view or playback of device(s)
added to the site or configure the device(s) added to the site, you can apply for the permission
accordingly from the end user.
Steps
1. Tap Site in the bottom to enter the site list page.
2. Tap a site to enter the site details page.
Note
You can either apply for permission for one device (refer to Step 3) or apply for permission for
multiple devices(refer to Step 4).
3. Optional: Apply for permission for one device.
1) On the site list page, tap a device to enter the device details page.
2) In the Device Permission area, select Configuration or Live View or Playback and tap to
enter the Apply for Permission page.
4. Optional: Apply for permission for multiple devices.
1) On the site list page, tap → Apply for Device Permission .
2) Select Apply for Configuration Permission or Apply for Live View Permission or Apply for
Playback Permission.
3) Select the devices for applying for the permission.
Note
You can tap Select All to select all the devices in the list.
4) Tap OK.
5. Select a validity period for the permission.
Note
You can select Permanent, 1 Hour, 2 Hours, 4 Hours, or 8 Hours as the validity period.
6. Optional: Enter the remarks for the permission.
7. Tap OK to send the application to the end user.
If the end user approves your application, you will be able to view the live view, playback of the
device(s) and configure device(s).
7.4.2 Release the Permission for Devices

If you do not need the permissions of configuration and live view for devices, or you finish the
device configuration task earlier than the planned time, you can release the permissions manually.
Before You Start
Make sure the site of the devices has been authorized to you.
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Steps
1. Tap a site in the site list to enter the site details page.
2. Tap a device on the site details page to enter the device details page.
3. In the Permission area, select a permission, and tap → Release Permission → Release
Permission to release the permission.
Note
● After releasing, the permission will be unavailable for you. You need to apply for it again if
needed.
● You do not have to release permission if the permission validity is Permanent.
7.5 Move Devices

You can use the Device Movement feature to move devices from one site to another. By
distributing devices to different Sites, you can manage both the sites and devices more efficiently.
Steps
Note
● The feature is only supported by a device matches the following conditions:
○ The original Site where the device belongs needs to have been authorized to you.
○ The device needs to be added by serial No. The devices added by IP address / domain name
are not supported.

○ The original Site and the target Site should belong to the same Site Owner.
● Once a device is moved from its original Site, you need to configure the device again because all
the original device configurations will be invalid. In addition, device related configurations
including the linkage rules, exception rules, ARC settings, network switch settings, people
counting service, temperature screening service, cloud storage service, and cloud attendance
service, etc., will be affected. You also need to configure these related configurations again.
1. Tap Site in the bottom to enter the Site page.

2. Tap an authorized Site to enters its details page.
3. Tap in the upper right corner, and then tap Move Device to open the following pane.
4. Tap Select Device to enter the Select Device page.
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Figure 7-2 Select Device

5. Select device(s) and tap Next to enter the Select Site page.
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Figure 7-3 Select Site

6. Select a Site.
New Site: If you select New Site, you need to create a name for the Site and set its time zone.
Existing Site: If you select Existing Site, you need to select a Site that shares the same Site
Owner with the current one.
7. Tap Submit.
Note
The application will expire if not handled within 7 days.
8. Optional: Tap View Device Movement Records and perform the following operation(s).
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Apply Again Tap an expired ( ) or rejected ( ) application to enter its details page, and
then tap Apply Again to send the application again.
View Details Tap an application record to enter its details page to see the details.
Move More Tap an approved ( ) or sent ( ) application to enter its details page, and
then tap Move More to move more devices.
7.6 Linkage Rule and Exception Rule

You can set up a linkage rule to trigger certain device actions when the triggering event occurs. You
can configure an exception rule to specify how, when, and where you want to receive exception
notifications of a device or channel.
Note
Make sure you have enabled the Notification functionality of the source device of the linkage/
exception rule. If the function is disabled, events detected by the device cannot be reported and
thus the linkage/exception rule cannot be triggered.
7.6.1 Add Linkage Rule

A linkage (see the picture below for reference) refers to the process in which an event detected by
resource A triggers actions of resource B, resource C, resource D, etc. You can add a rule using the
predefined template or customize a rule to define such a linkage. The rule contains five elements,
including Source (resource A), Triggering Event (the event detected by resource A), Linked
Resources (resource B, resource C, resource D... ), Linkage Actions (actions of resource B, resource
C, resource D... ), and Linkage Schedule (the scheduled time during which the linkage is activated).
The linkages can be used for purposes such as notifying security personnel, upgrading security
level, and saving evidence, when specific events happen.
The picture below shows the process of the linkage.
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Figure 7-4 Linkage
Example
Sample Application
Assume that the end user is the manager of a jewelry store, and the store needs to upgrade
security level during non-work hours. And the store has been installed with a PIR detector linked to
a security control panel, a sounder linked to the security control panel, and several network
cameras.
In this case, you can set a linkage rule for him/her to trigger alarm output and recording in the
store when object(s) in motion are detected in the store during non-work hours. The following
elements need to be defined in the linkage rule:
● Source: The PIR detector in the store.
● Triggering Event: Motion detection event.
● Linked Resources: The alarm output (the sounder in this case) and the network cameras in the
store.
● Linkage Actions:
○ For sounder: The sounder sends out audible alarm.
○ For network cameras: The network cameras starts recording.
● Linkage Schedule: Non-work hours every day.
Add Custom Linkage Rule

If the pre-defined templates cannot meet your needs, you can customize linkage rules as desired.
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Steps
Note
● Make sure you have the permission for the configuration of the devices. Or you should apply for
the permission first. For details about applying for the permission, see Apply for Device
Permission .
● The Source and the Linked Resource cannot be the same device.
● You cannot configure two totally same linkage rules. In other words, you cannot configure two
rules with the same Source, Triggering Event, Linked Resource, and Linkage Action.
● When the Source is a device added by IP/domain, the device added by Hik-Connect cannot be
set as the Linked Resource for triggering capture.
1. Tap a site in the site list to enter the site details page.
2. Tap Linkage Rule to enter the Linkage Rule page.
3. Tap Add Linkage Rule to enter the Add Linkage Rule page.
4. Select the Source and Triggering event, and then tap Next.
Note
Make sure that the selected triggering event has already been configured on the device. For
details about configuring event on device, see the user manual of the device.
Table 7-5 Available Triggering Events for Different Resource Types

Source Triggering Event
Camera ● Motion Detection
● Face Detection
● Intrusion
● Line Crossing Detection
Access Control Device ● Network Disconnected
● Tampering Alarm
Door Linked to Access Control ● Door Opened Normally
Device
Note
Capture or Recording cannot be set as the linkage action
for the triggering event Door Opened Normally.
● Door Opened Abnormally
● Tampering Alarm
Door Station ● Calling
Area of Security Control Panel ● Away Arming
● Disarmed
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Source Triggering Event

● Stay Arming
● Alarm, such as Instant Zone Alarm, 24-Hour Annunciating
Zone Alarm, and Delayed Zone Alarm.
Zone (Detector) Linked to ● Alarm, such as Instant Zone Alarm, 24-Hour Annunciating
Security Control Panel Zone Alarm, and Delayed Zone Alarm.
Doorbell Calling
●
PIR Detection
●
5. Tap Add Linkage to select the Linkage Action(s) and Linked Resource(s), and then tap Next.
Note
● For configuring Linkage Actions for a same Source, if its Linked Resources are cameras (i.e.,
channels), you can set at most four Linkage Actions. For example, if you have set capturing
picture and recording (the two are considered as two Linkage Actions) as the Linkage Actions
for camera 1, you can only set two more Linkage Actions, i.e., capturing picture and recording
for camera 2, or capturing picture for channel 2 and recording for channel 3, or recording for
channel 2 and capturing picture for channel 3.
● Up to 128 Linkage Actions or 10 Linked Resources can be selected.
Table 7-6 Linkage Action Description

Linked Linkage Description
Resource Action
Camera Capture The camera will capture a picture when the Triggering Event is
(Channel) Picture detected.
Recording The camera will record video footage when the Triggering
Event is detected.
Note
The recorded video footage starts from 5 s before the
detection of the Triggering Event, and lasts 30 s.
Call Preset Select a preset from the Preset drop-down list to specify it as
the preset which will be called when the Triggering Event is
detected.
A preset is a predefined image position which contains
configuration parameters for pan, tilt, zoom, focus and other
parameters. By calling a preset, the PTZ camera will move to
the predefined image position.
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Resource Action
Note
Make sure you have configured presets for the PTZ camera.
For details, see the user manual of the PTZ camera.
Call Patrol Select a patrol from the Patrol drop-down list to specify it as
the patrol which will be called when the Triggering Event is
detected.
A patrol is a predefined PTZ movement path consisted of a
series of key points (i.e., presets) that have their own
designated sequence. By calling a patrol, the PTZ camera will
travels to all the key points in set speed so as to provide a
dynamic view.
Note
Make sure you have configured patrols for the PTZ camera.
Call Pattern Select a pattern from the Pattern drop-down list tot specify it
as the pattern which will be called when the Triggering Event is
detected.
A pattern is a predefined PTZ movement path with a certain
dwell-time configured for a certain position. By calling a
pattern, the PTZ camera moves according the predefined path.
Note
Make sure you have configured patterns for the PTZ camera.
Arm The camera will be armed and hence the events related to the
camera will be uploaded to the Hik-Connect Mobile Client
when the Triggering Event is detected.
Disarm The camera will be disarmed and hence the events related to
the camera will not be uploaded to the Hik-Connect Mobile
Client when the Triggering Event is detected.
Enable Privacy Privacy mask will be displayed on the live images of the
Mask camera when the Triggering Event is detected.
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Resource Action
Note
Make sure you have configured privacy mask for the camera.
For details, see the user manual of the camera.
Disable Privacy mask will NOT be displayed on the live images of the
Privacy Mask camera when the Triggering Event is detected.
Alarm Output Alarm Output The alarm output of the Linked Resource will be triggered
Area of Stay Arm The arming status of the area of the security control panel will
Security switch to Stay when the Triggering Event is detected.
Control Panel
Away Arm The arming status of the area of the security control panel will
switch to Away when the Triggering Event is detected.
Disarm The area of the security control panel will be disarmed when
the Triggering Event is detected.
Door Linked to Open Door The door related to the access control device will be opened
Access Control when the Triggering Event is detected.
Device
Remain Open The door related to the access control device will remain open
Remain Closed The door related to the access control device will remain
closed when the Triggering Event is detected.
Door Station Open Door The door linked to the door station will be automatically
opened when the Triggering Event is detected.
Alarm Input Arm Alarm The alarm input will be armed and hence events related to it
Input will be uploaded to the Hik-Connect Mobile Client when the
Triggering Event is detected.
Disarm Alarm The alarm input will be disarmed and hence events related to
Input it will NOT be uploaded to the Hik-Connect Mobile Client when
the Triggering Event is detected.
6. Configure the scheduled time during which the linkage is activated.
1) Select date(s) in a week.
2) Set the start time and end time of the scheduled time for each selected date(s).
3) Tap Next.
7. Create a name for the linkage rule.
8. Tap Enable.
The linkage rule will be displayed on the linkage rule list.
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9. Optional: Set to to disable the linkage rule.

What to do next
If you have enabled the linkage rule, make sure the Notification functionality of the Source is
enabled. For details about enable the functionality, see Enable Device to Send Notifications .
Note
● If the Notification functionality of the Source is disabled, the Linkage Action will NOT be
activated no matter the Triggering Event is detected by Source or not.
● Please notify the end user after handing over the site to him/her that notification of the Source
should be kept enabled on the Hik-Connect Mobile Client, or the Linkage Action will NOT be
activated no matter the Triggering Event is detected by Source or not. For details about enabling
alarm notification for a specific device or channel, see the Hik-Connect Mobile Client User
Manual.
● Please notify your end users to download or update the Hik-Connect Mobile Client (V 4.15.0 or
later). You can send the QR code or download link shown in the banner on the Home page to
them.
Add Linkage Rule Based on Pre-defined Template

You can use six pre-defined templates to add linkage rules, including Intrusion, Forced Entry Alarm,
Back to Home/Office, Away, Visitor Calling, and Perimeter Zone Alarm. Each of the six templates is
designed for a typical applications (see the list below) of linkage rule.
Before You Start
You should have the permission for the configuration of the devices. Or you should apply for the
permissions first. For details about applying for permission, see Apply for Device Permission .
Table 7-7 Template Description

Template Description
Intrusion The Intrusion Template: Used for improving security level by triggering
the linkage actions including capture, recording, and alarm output,
when the intrusion event (people, vehicles, or other objects enter a pre-
defined area) occurs.
Forced Entry Alarm The Forced Entry Alarm Template: Used for improving security level by
triggering the linkage actions including capture, recording, remaining
door closed, alarm output, and calling preset when a door is opened
abnormally.
Back to Home/Office The Back to Home/Office Template: Used for lowering the security level
and enabling privacy protection by triggering the linkage actions
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Template Description
including disarming and enabling privacy mask, when you are back to
home or office.
Away The Away Template: Used for improving security level and canceling
privacy protection by triggering the linkage actions including arming and
disabling privacy mask when you leave your home or office.
Visitor Calling The Visitor Calling Template: Used for improving security level by
triggering the linkage actions including capture and recording when
visitor(s) are calling from the door station.
Perimeter Zone Alarm The Perimeter Zone Alarm Template: Used for improving security level
by triggering the linkage actions including capture, recording, calling
preset, alarm output, and remaining door closed, if people or other
objects are detected in all accesses (including doors, windows, cellar
doors, etc.) to a property.
Steps
Note
Due to the similarity of adding linkage rules based on different templates, here we only introduce
how to add a linkage rule based on the Forced Entry Alarm template.
1. Tap a site on the site list to enter the site details page.
2. Tap Linkage Rule to enter the Linkage Rule page.
3. Tap a linkage template to enter the template configuration page.
4. Set the required information.
Linkage Rule Name
Create a linkage rule name.
When
Select a resource as the Source for detecting line crossing event from the drop-down list.
Trigger the Following Actions
Tap Select to select the Linked Resources used for triggering the linkage actions, and then tap
Add.
Note
● You can only select only one linkage action.
● For details about the linkage actions, see Table 7-6 .
Linkage Schedule
Define the scheduled time during which the linkage is activated.
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All Days
The linkage action is always activated from Monday to Sunday, 7 days × 24 hours.
Custom
Select date(s) within a week and then specify the start time and end time for each selected
date.
Note
The date(s) marked blue is selected.
5. Tap Enable。
The linkage rule will be displayed in the linkage rule list.
6. Optional: Set to to disable the linkage rule.
What to do next
If you have enabled the linkage rule, make sure the Notification functionality of the Source is
enabled. For details about enabling the functionality, see Enable Device to Send Notifications .
Note
● If the Notification functionality of the Source is disabled, the Linkage Action will NOT be
activated no matter the Triggering Event is detected by Source or not.
● Please notify the end user after handing over the site to him/her that notification of the Source
should be kept enabled on the Hik-Connect Mobile Client, or the Linkage Action will NOT be
activated no matter the Triggering Event is detected by Source or not. For details about enabling
alarm notification for a specific device or channel, see the Hik-Connect Mobile Client User
Manual.
● Please notify your end users to download or update the Hik-Connect Mobile Client (V 4.15.0 or
later). You can send the QR code or download link shown in the banner on the Home page to
them.
Video Tutorial
The following video shows that what is a linkage rule and how to set a linkage rule.
7.6.2 Add Exception Rule

An exception rule is used to monitor the status of managed resources in real time. When the
resource is exceptional, the resource will push a notification to the Hik-Partner Pro to notify the
specified Installer(s) about this exception. Currently, the exceptions include two types: device
exceptions and channel exceptions.
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Before You Start

● Make sure you have the permission for configuration of the device (if the device supports). For
applying for configuration permission, refer to Apply for Device Permission .

● Make sure you have enabled the device to send notifications to the system (if the device
supports). For details, refer to Enable Device to Send Notifications .

You can add a rule to define such an exception. The rule contains five elements, including Source
(device A or channel A), Exception (the exception occurred on device A or channel A), Received by
(the source pushes a notification to notify the recipient via certain ways), Recipient (who can
receive the notification), as well as Schedule (when the recipient can receive the notification).
Steps
Note
This function is not supported by the solar camera.
1. Tap the name of a site to enter the site details page, and then tap Exception at the bottom.
The exception rules of all the devices added in this site are displayed respectively.
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Figure 7-5 Add Exception Rule

2. Tap How to Receive on one device panel to set the Recipient, Received by, and Schedule in the
rule.
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Figure 7-6 How to Receive

1) In the Recipient field, select Site Manager or Installer Admin. The recipient can receive the
notification when the exception is detected in real time.
Note
The Site Manager is selected by default and you cannot edit it.
2) In the Received by field, select the receiving mode(s) according to actual needs.
Portal
When an exception is detected, the device will push a notification to the Portal in real time.
The Portal is selected by default and you cannot edit it.
Hik-Partner Pro App
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When an exception is detected, the device will push a notification to the Hik-Partner Pro
Mobile Client in real time.
Note
For checking the exceptions received by the Mobile Client, refer to Exception Center .
Email
When an exception is detected, the device will push a notification to the Hik-Partner Pro,
and the system will send an email with the exception details to the email address(es) of the
recipient(s) in real time.
Hik-Connect App (Site Owner)
When an exception is detected, the device will push an notification to the Hik-Connect
Mobile Client, used by your customer in real time.
Note
For alarm devices, this option is enabled by default and you cannot disabled it.
3) In the Schedule field, set when the recipient can receive the notification of the exception
according to the actual needs, including days and time period on the selected days.
4) Tap OK.
3. Tap Device Exception or Channel Exception to select types of exceptions which can trigger the
notification.
Note
● For Offline exception, you can set the threshold of offline duration. When the device or
channel is offline for longer than this threshold, an offline exception will be triggered.
● The threshold of offline duration should be between 5 and 120 minutes.
4. Optional: Set the exception rules of the devices in the site in a batch.
1) Tap .
2) Check the devices or channels you want to set the exception rules, and tap Next.
3) Set the exception types including device exception or channel exception, and tap Next.
4) Set the receiving mode, recipient, and time.
5) Tap Finish to save the settings.
5. Optional: After setting one rule, you can copy the rule settings to other devices or channels for
quick settings.
1) Tap .
2) Select device(s) or channel(s) as the sources to copy from.
3) Select the target resources of the same type as the selected sources.
4) Tap OK to copy the rule settings of the sources to the target resources.
6. After setting the exception rule, you need to set the switch in the upper-right corner of the rule
to on to enable the device's exception rule.
After enabling the rule, it will be active and when an exception occurs, the device will push a
notification according to the settings in the rule.
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7.6.3 Enable Device to Send Notifications

After adding and enabling a linkage rule or exception rule, you need to make sure the Notification
functionality of the Source device is enabled so that the events detected by the device can be
uploaded to the Hik-Partner Pro system and the Hik-Connect Mobile Client. This is the prerequisite
to trigger the linkage actions and exception rules defined in the Source-device-related linkage
rule(s) and exception rule(s) respectively.
Steps
Note
The device should support this functionality. If you have activated the health monitoring service for
the device, the exception notification function of the device is enabled by default. For details about
activating the health monitoring service, refer to Activate the Health Monitoring Service .
2. Select the Device tab.
4. Tap → Notification to enter the Notification Settings page.
5. Set the parameters.
Notification
Make sure the functionality is enabled.
Notification Schedule
After enable the Notification functionality, set a time schedule for uploading the events
detected by the Source.
You can select date(s) and then set the start time and end time for each selected date.
6. Tap OK.
Note
● Please notify the end user after handing over the site to him/her that notification of the
Source should be kept enabled on the Hik-Connect Mobile Client, or the Linkage Action will
NOT be activated no matter the Triggering Event is detected by Source or not. For details
about enabling alarm notification for a specific device or channel, see the Hik-Connect Mobile
Client User Manual.
● Please notify your end users to download or update the Hik-Connect Mobile Client (V 4.15.0
of Portal to them.
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7.7 Reset Device Password

You can reset the password of a device when you and the Site Owner both lost the password. Two
methods of resetting device password are available: resetting password offsite (when you are not
at the site) and resetting password onsite (when you are at the site).
Note
● Resetting password via Hik-Partner Pro platform is not supported by every device type/model.
For example, AX PRO does not support this function.
● Make sure that the device is authorized by the Site Owner to you before resetting device
password. For details, see Apply for Site Authorization from Site Owner .
Tap Site in the bottom and enter the site where the device locates.
Tap the device and then tap → Reset Password . There are two methods to reset the
password.
● Reset Password Offsite: You needn't go to the Site where the device is located to reset the
device password. This method can be used when you are not at the site.
Note
Make sure that Hik-Connect (the Mobile Client for your customers) and the device are on the
same LAN and that the version of Hik-Connect is V 4.15.0 or later.
Refer to the flow chart below for resetting the password offsite.
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Figure 7-7 Flow Chart of Resetting Device Password Offsite

● Reset Password Onsite: You need to go to the Site where the device is located. This method can
be used when you are at the site.
Note
Make sure that Hik-Partner Pro (the Installer platform) and the device are on the same LAN.
Refer to the flow chart below for resetting the password onsite.
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Figure 7-8 Flow Chart of Resetting Device Password Onsite
7.8 Enable Remote Log Collection

Remote Log Collection is for getting device logs. When this function is enabled, the technical
support can collect device logs remotely for troubleshooting. You can set the validity period for
collecting remote logs as needed, and this function will be automatically disabled when the validity
period expires.
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Before You Start

Make sure you have added the device which support remote log collection to the site, and the site
has not been handed over to the end user. If the site has been handed over to the end user, you
should contact with the end user to enable the Remote Log Collection function on Hik-Connect.
Steps
1. Tap a site to enter the site list page.
3. Tap in the upper right corner.
4. Tap Remote Log Collection to enter Remote Log Collection page.
5. Optional: For enabling this function for the first time, tap Enable to confirm enabling the
function.
6. Switch on Log Collection.
Figure 7-9 Remote Log Collection

7. Select the validity period.
Note
The function of remote log collection will be automatically disabled when the validity period
expires. The default validity period is 24 hours.
8. Tap Save.
9. Optional: Disable the function.
1) Tap Remote Log Collection to enter Remote Log Collection page.
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2) Switch off Log Collection.

3) Tap Save to save the settings.
4) Tap OK to confirm the operation.
7.9 Manage Security Control Panel

You can add and manage AX PRO, AX HUB, AX HYBRID, and AX HYBIRD PRO security control panels
on Hik-Partner Pro.
Note
● The following chapter introduces functionality supported by AX PRO / AX HYBIRD PRO security
control panel (hereinafter referred to as "AX PRO / AX HYBIRD PRO device"), such as batch
arming/disarming.
● AX HUB or AX HYBRID security control panel does not support the functionality introduced in the
following chapter. AX HUB and AX HYBRID support generic device management, such as setting
rules for linkage or exception reporting and enabling ARC service. For details, refer to Linkage
Rule and Exception Rule and Alarm Receiving Center (ARC) Service .
7.9.1 Control AX PRO and AX HYBIRD PRO

You can perform operations including adding area, arming/disarming area, clearing alarm, and
bypassing zone.
Tap on an AX PRO or AX HYBIRD PRO device on a Site to enter its details page. On the device details
page, you can perform the following operations.
Function Operation
Add Area Select the Area tab, and then tap to add an area.
Stay Arm an Area Select the Area tab, and then tap to stay arm the area.
Away Arm an Area Select the Area tab and then tap to away arm the area.
Disarm an Area Select the Area tab and then tap or to disarm the area.
Stay Arm All/Multiple Areas Select the Area tab, and then tap at the bottom of the page to
stay arm all areas; or tap to select multiple areas, and then tap
at the bottom of the page to stay arm the selected areas.
Away Arm All/Multiple Select the Area tab, and then tap at the bottom of the page to
Areas away arm all areas; or tap to select multiple areas, and then tap
at the bottom of the page to away arm the selected areas.
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Function Operation
Disarm All/Multiple Areas Select the Area tab, and then tap at the bottom of the page to
disarm all areas; or tap to select multiple areas, and then tap
at the bottom of the page to disarm the selected areas.
Clear Alarms of All/Multiple Select the Area tab, and then tap at the bottom of the page to
Areas clear alarms of all areas; or tap to select multiple areas, and
then tap at the bottom of the page to clear alarms triggered in
these areas.
Note
This function is not supported by the AX HYBIRD PRO device.
Add Peripheral Device Select the Device tab, and then tap to add a peripheral device.
See details in Add Device .
Note
The AX HYBIRD PRO device only supports adding keyfobs as the
peripheral device.
Filter Peripheral Device by Select the Device tab, and then tap and select an area to only
Area display the peripheral devices linked to the selected area, or select
All to display all the peripheral devices linked to all the areas.
Bypass Zone Select the Device tab, and then select a zone (i.e., detector) and
turn on the Bypass switch to bypass the zone.
Note
This function is not supported by the AX HYBIRD PRO device.
View Status Select the Status tab to view the status information of the control
panel, including external power supply status, Ethernet network
status, Wi-Fi status, etc.
7.9.2 Configure AX PRO and AX HYBIRD PRO

On the Mobile Client, you can conduct remote operations on AX PRO and AX HYBIRD PRO device,
such as starting walk test, setting DST (Daylight Saving Time), switching language, and upgrading
device.
Tap on an AX PRO / AX HYBIRD PRO device in a Site to enter its details page. On the device details
page, tap to enter the settings page to remotely configure the device.
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Configuration Description
Start Walk Test Walk test is used to test if the detectors can detect target objects in
the detection zones.
Tap Maintenance → Device Maintenance → Test → Start Walk
Test , and then walk in the detection zones, and finally tap End
Walk Test to view the test results: the status (normal or abnormal)
will be displayed.
Set DST (Daylight Saving Tap System → Configuration → DST to enter the DST settings page,
Time) and then turn on the switch to enable daylight saving time for AX
PRO device.
Upgrade Device
Note
Make sure you have the permission to access the device upgrade
functionality. For details about permission settings for AX PRO, see
the user manual of the device.
Tap Maintenance → Device Upgrade to enter the Device Upgrade

page. Tap Upgrade to upgrade it.
Switch Device Language Tap System → Configuration → Device Language to enter the
Device Language page. Select language, and you will be asked if
you want to keep the names of the device and its areas. Tap Yes to
keep the current names; tap No to switch the names to the default
names in the switched language. Then tap Yes in the confirmation
box to switch the device language.
Note
The switching process lasts for several minutes. During the
process, please do NOT exit the Mobile Client, lock the screen,
disconnect the device from network, or power off the device.
Other Configurations You can do other configurations including user management,

system options configuration, linking network cameras,
communication settings, etc.
Note
For details about other AX PRO configurations, see the user
manual of the device.
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7.9.3 Batch Arm/Disarm AX PRO and AX HYBRID PRO

You can batch arm or disarm multiple AX PRO / AX HYBRID PRO devices on various sites by
grouping the devices.
Follow the steps to create a group of AX PRO / AX HYBRID PRO devices and then control the group.
Steps
Note
This function is only supported in some countries/regions.
1. Tap the Site tab.
2. Tap Batch Arm/Disarm.
3. Tap .
Figure 7-10 Add Group Page

4. Create a name for the group.
5. Add devices to the group.
1) Tap and select the devices on different sites.
Figure 7-11 Add Device Page
Note
● Only devices of which you have the Configuration permission can be added.
● Up to 500 devices can be added to one group.
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2) Tap OK.
6. Tap OK.
7. Optional: Perform further operations.
View Group Tap on the group to view its details, including devices in the group and their
Details arming/disarming status.
Arm/Disarm Tap to arm in Stay mode; tap to arm in Away mode. Or tap to
Group disarm all devices in the group.
You will be notified when the arming/disarming process is completed.
Figure 7-12 Result Notice

Check Last Tap → Record to check the last arming/disarming results. If there are
Result devices that failed, you can arm/disarm the failed ones again.
Edit Group Tap → Edit Group to edit group name.
Name
Delete Device Swipe left on a device and tap Delete.
Add More Tap → Add Device to add more devices to the group.
Devices
Delete Group Tap → Delete Group to delete the group.
7.9.4 Batch Configure AX PROs

You can batch configure parameters for the added AX PROs by creating template(s) on the Mobile
Client.
Note
● Available for AX PRO devices (V1.1.0 and later) and AX HYBRID PRO devices.
● The function is only supported in certain countries and regions.
Create a Template
You should create a template which will be used for batch configuring parameters of AX PROs.
1. On the Home page, tap More → Remote Batch Config , or tap Remote Batch Config on the
Home page.
2. Tap Templates → Add Template to add a template.
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3. Select the template content and configure the parameters as needed. These configured
parameters can be batch applied to AX PROs.
4. Tap Confirm to save the template.
The following are the detailed parameters explanations.
Alarm Receiving Center

Protocol Type
Select ADM-CID, ISUP, SIA-DCS, *SIA-DCS, *ADM-CID, CVS-IP, FSK Module, RDC Module, or IDS
Module as the protocol type.
Note
When selecting *SIA-DCS or *ADM-CID, you should configure the Encryption Arithmetic and
Secret Key.
Address Type(Alarm Receiver Server)
Select IP or Domain as the address type, and enter the IP address or domain name of the alarm
receiver server accordingly.
Port(Alarm Receiver Server)
Enter the port No. of the alarm receiver server.
Account Code
Enter the assigned account provided by the alarm receiving center.
Transmission Mode
Select TCP or UDP as the transmission mode.
Impulse Counting Time
Set the timeout period waiting for the receiver to respond. Re-transmission will be arranged if
the transceiver of receiving center is timed out.
Attempts
Set the maximum re-transmission attempts.
Polling Rate
Enable the function and set the interval between two live polling.
Periodic Test
Enable the function and set the interval between two periodic tests.
Companies
Select a company from the drop-down list.
Event Types Notification - ARC

Select which alarm receiving center to receive event notifications and the corresponding event
types, including Zone Alarm/Lid Opened, Peripherals Lid Opened, Panel Lid Opened, Panic Alarm,
etc.
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Notification by Email
Enable the function of sending video verification event and configure the related parameters
including the sender's name and email address, the SMTP server's IP address and port No., and the
receiver's name and email address, etc.
Server Authentication
If enabled, you should enter the sender's user name and password for authentication.
FTP Settings
Address Type
Select IP or Domain as the address type, and enter the IP address or domain name of the FTP
server accordingly.
Port
Enter the port No. of the FTP server.
Protocol Type
Select FTP or SFTP as the protocol type.
User Name
Enter the user name of the FTP server.
Password
Enter the password of the FTP server.
Enable Anonymity
If enabled, you do not need to enter the user name and password of the FTP server.
Note
This function is only available when selecting FTP as the protocol type.
Directory Structure
The saving path of snapshots in the FTP server.
Arming Schedule
Auto Arm
Enable the function and set the arming start time. The area will be automatically armed
according to the configured time.
Auto Disarm
Enable the function and set the disarming start time. The area will be automatically disarmed
according to the configured time.
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Note
The auto arming time and the auto disarming time cannot be the same.
Late to Disarm
Enable the device to push a notification to the phone or tablet to remind the user to disarm the
area when the area is still armed after a specific time point.
Weekend Exception
Enable the function and set the specific day(s) as weekend. The area will not be armed or
disarmed on the weekend.
Holiday Settings
Enable the function and add holiday(s) as needed. The area will not be armed or disarmed on
the holiday(s).
Note
You can set up to 6 holiday groups.
Alarm Duration
The duration of the alarm.
Batch Configure AX PROs by Template

You can batch configure parameters for AX PROs by the templates you added on the Mobile Client.
Before You Start
Make sure you have added template(s) for AX PROs. For details, refer to Create a Template .
Steps
1. On the Home page, tap More → Remote Batch Config , or tap Remote Batch Config on the
Home page.
2. Select multiple AX PROs to be configured.
3. Optional: Tap Templates in the lower-right corner, and select a template to view and edit its
content.
4. Tap Set Parameters by Template.
The Select Template panel pops up on the lower side.
5. Select a template from the list.
6. Tap Apply Parameters to start applying parameters to the devices.
Note
You can view the applying process and results. After applying finished, you can tap Details to
view the detailed applying results. For applying failed device(s), you can view the failure reasons.
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7.10 Alarm Receiving Center (ARC) Service

Hik-Partner Pro offers multiple Alarm Receiving Centers (ARC), which can provide remote 24/7
alarm receiving service for your selection. You can authorize a Site to an ARC, and then enable ARC
service for devices on the Site to allow the staff of the ARC to receive events from the devices,
respond to the events, and send out emergency dispatches (if needed) around the clock each day.
Steps
Note
● ARC service is only supported by the devices added by Hik-Connect (P2P). The supported device
types include camera and NVR manufactured by Hikvision, and AX PRO/Hub/Hybrid security
control panel.
● ARC service is not available in all countries or regions.
1. On the Home page, tap Site to enter the site list page.
2. Select a Site to enter the site details page, and then select ARC Service.
Note
If the ARC Service tab is hidden, you can swipe to the left on the tab bar to show the tab.
3. Tap to enter the ARC list page and then select an ARC.
4. Tap an ARC to enter its details page to view its details, including company name, logo, country,
location, contacts, and official website.
5. Optional: Tap the official website of the ARC to view more information about it.
6. Tap Authorize on the ARC details page.
The device(s) available for enabling ARC service will be displayed.
Note
● After you authorize the ARC, an email will be sent to the Email Address for Receiving
Notification to notify them, and the email content includes user account, device serial No.,
device model, installer logo, company name, company telephone number, and company
address.
7. Switch on to enable ARC service for a specific device.
Note
If the Site has been handed over to the end user, you should apply authorization permission
from the end user first before you can enable ARC service for the device. For details about
applying authorization permission, see Apply for Site Authorization from Site Owner .
The events detected by the device and the device exceptions will be sent to ARC.
8. Optional: If you have enabled ARC service for an AX PRO device in the previous step and the
device is accessed to ARC via Hik IP Receiver Pro, tap the device in the device list to enter the
Configuration page, and then set the way to connect the device to Hik IP Receiver Pro.
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Note
● Hik IP Receiver Pro functions as the medium for transmitting alarms and alarm-related videos
from the device to the ARC.
● You need to acquire Configuration permission before you can configure the device.
● You might need to verify the installer account of the device to modify this parameter.
● If the device is armed, disarm it first.
Ways to Connect to Hik IP Receiver Pro

Connect Directly or by Hik-Partner Pro Server
When the two connections are both available, direct connection will be used in priority,
i.e., the device will be connected to Hik IP Receiver Pro directly. When direct connection is
abnormal, the device will be connected to Hik IP Receiver Pro by Hik-Partner Pro server. If
direct connection is restored, the way will automatically switch back to direct connection.
Such a mechanism ensures the stability of data transmission from the device to the ARC.
Connect by Hik-Partner Pro Server
The device will be connected to Hik IP Receiver Pro by Hik-Partner Pro server constantly.
Note
The stability of data transmission is less stable compared with Connect Directly or by Hik-
ProConnect Server.
9. Optional: Tap the authorized ARC to enter its details page, and then tap Deauthorize to
deauthorize the ARC.
Note
● After you deauthorize the ARC, the ARC service for devices on the Site will be automatically
disabled.
● After you deauthorize the ARC, an email will be sent to the Email Address for Receiving
Notification to notify them, and the email content includes user account, device serial No.,
device model, installer logo, company name, company telephone number, and company
address.
7.11 View Video

You can view the live video and the recorded video footage of the added encoding device(s).
7.11.1 View Live Video

By Hik-Partner Pro Mobile Client, you can view live view of managed cameras and perform related
operations.
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Tap to start live view of the latest 5 minutes of an encoding device. During live view, you can
perform PTZ control (except Pattern), enable wiper to clean the camera lens, and tap High
Definition to switch image quality. For devices added by Hik-Connect Service without configuring
DDNS, the live view will work for up to five minutes; for devices added by IP/Domain Name and
devices added by Hik-Connect Service with DDNS configured, the live view duration is not limited.
Note
● If Image and Video Encryption has been enabled for the device on the Hik-Connect mobile client,
you are required to enter the device verification code before starting live view. If you don't know
the device verification code, ask the end user for it. For details about Image and Video
Encryption, see Hik-Connect Mobile Client User Manual.
● Please inform your end users to download or update the Hik-Connect Mobile Client (V 4.15.0 or
later). You can send the QR code or download link shown in the banner on the Home page of
Portal to them.
● If you have no permission for live view, you can perform live view by a LAN: Connect your mobile
phone to the same Wi-Fi with the encoding device, and then tap Live View in LAN to log into the
device and start live view.
● Make sure the device is online, otherwise the function cannot be used.
7.11.2 Play Back Video Footage

You can start playback to view the recorded video footage of a device.
Note
● Make sure you have permission for playback. Otherwise, you cannot enter the playback page.
See Apply for Device Permission for details about how to apply for playback permission.
● This function should be supported by the device.
Enter a site page, select a device and tap to enter the playback page. You can also enter the
playback page on the live view page.
Tap the date below the playback window to select a date for playback.
On the playback tool bar, tap the following icons to perform functions you need.
For devices added by Hik-Connect P2P, the video files are displayed by different color: the time-
based video files are marked in blue in the time bar and the event-based video files are marked in
yellow in the time bar.
Tap the icon to select a channel for playback.

Tap the icon to download the video footage to your mobile phone.
/ Tap the icon to turn on/off the playback sound.
Tap the icon to pause the playback.
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Tap the icon to select a speed for playing video footage.

Tap the icon to perform digital zoom.
Tap the icon to capture a picture.
Tap the icon to clip the video footage and download it to your PC.
7.12 Network Switch Management

The network switch can be managed by the Mobile Client, including viewing topology and viewing
the network switch details. Further more, you can remotely reboot the switch.
7.12.1 Network Switch Operations

On the network switch details page, you can view the CPU usage, memory usage, view the status
of the port, reboot the device.
On the device list, tap the switch name to enter the device details page.
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On the upper area of the page, you can view the CPU usage, memory usage, POE power and POE
power peak.
On the middle area of the page, you can view the port status of each port, including the port type
(Ethernet port, Fiber optical port), rate, bandwidth.
Perform the following operations according to your requirements.
Operation Description
Reboot Switch Tap Reboot to reboot the switch.
View Peer Device Tap Peer Device to view the details of the
device connected to this port.
Clear Alarm For port with alarm(s), tap → Clear Alarm to
clear the alarm(s) of this port.
Restart Port For the abnormal port, tap → Restart Port
to restart this port.
Enable/Disable Extend Mode for Port Tap Enable Extend Mode/Disable Extend Mode
to extend or not to extend the transmission
range of this port.
Note
After enabled, the transmission range of the
port will be extended to 200 to 300 m.
Meanwhile, its bandwidth will be limited
within 10 Mbps.
7.12.2 Network Topology

If you have added network switch(es) to a site and connected devices to the network switch(es),
you can view these devices' network topology. Network topology displays network links between
devices and shows the link exceptions and abnormal devices, helping you to locate exception
source and troubleshoot faults in a visualized way.
Note
Make sure you have configuration permission for the network switch, otherwise network topology
is unavailable. For details about applying for the permission, see Apply for Device Permission .
Tap a site on the site list to enter the site page, and then tap next to a network switch to enter
the network topology page. You can perform the following operations on the network topology.
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Table 7-8 Available Operations

View Legend You can tap More to view all the legends.
Edit Root Node When multiple network switches are added to a
site, the platform will randomly select one of
them as the root node by default for the
network topology. If you want to change the
root node, you can tap to select a network
switch as the root node.
View Network Switch Details You can tap a network switch on the topology
to view its details, including basic information,
device status, and port status.
You can also perform operations such as
rebooting the network switch and restarting
port. For details, see Network Switch
Operations .
Note
You cannot view details of a virtual network
switch.
View Details of Other Device Tap a device to view its details, such as device
model and network status.
Note
● Make sure you have the configuration
permission for the device, otherwise you
need to apply for the permission first.
● You cannot view details of a virtual network
switch.
● If the device is not added to the same site
with the network switch, you cannot view its
details.
Expand Devices in a Node Devices of the same type are folded in a node
of the network topology. You can tap on the
node to expand all the devices and view
whether their running status is normal.
The color of the device icon indicates the
running status of a device:
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● Gray: Normal
● Red: Abnormal
● Yellow: Device Busy
Move/Zoom In/Zoom Out You can drag the network topology to move it;
Pinch fingers together to zoom out, and spread
them apart to zoom in.
7.13 Other Management

You can perform more operations for device management, including upgrading device firmware,
unbinding device from its current account, and configuring DDNS for devices added by Hik-Connect
service.
7.13.1 Upgrade Device

If the Hik-Partner Pro Mobile Client detects new firmware versions of devices including security
control panels, doorbells, Hik-Partner Pro boxes, DVRs/NVRs that support cloud storage, and
certain models of network cameras, you can upgrade the devices by the Mobile Client.
Steps
Note
● Device upgrade needs to be supported by device firmware. Contact our technical supports for
details.
● The devices to be upgraded should be connected to the same LAN with the Mobile Client.
● You can also upgrade the device when you add it. See Add Device by Entering Serial No. for
details.
1. On the site list page, tap a site name to enter the site's page.
Note
● will appear beside the name of an upgradable device on the site list.
● For AX Hub and AX Hybrid, you need to authenticate your identity by entering the password of
the installer account of the device first if you have enabled EN50131 Compliant mode. If you
do not authenticate, no new version will be detected without security authentication.
2. Tap the device name to enter the device page.
3. Hover over , and tap Upgrade in the popping window.
4. Optional: For security control panels enabled EN50131 Compliant mode, enter the device's
password.
5. Tap OK to start upgrading.
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Note
● Upgrading device may takes a few minutes. You can go back to the last page to perform other
operations.
● Once started, the upgrade cannot be stopped. Make sure power failure or network
disconnection does not happen during the upgrade.
● For the device failed to be upgraded, you can tap Share Download Link to share the download
link via Email, Facebook, etc. You can then open the link to download the upgrade firmware
and upgrade the device on the remote configuration page of the device or via other upgrade
tools.
7.13.2 Batch Upgrade Devices on LAN

You can batch upgrade devices (security control panels, encoding devices, doorbells, etc.) on the
same LAN to make the devices compatible with Hik-Partner Pro, if there are new firmware versions
of the devices.
1. On Home page, tap More → On-Site Batch Upgrade , or tap On-Site Batch Upgrade on the
Home page.
2. Select device(s) that need to be upgraded.
3. Tap Upgrade Online to upgrade the selected device(s).
7.13.3 Unbind a Device from Its Current Account

When you add a device by scanning QR code or add it manually, if the adding result page shows it
has been added to another account, you need to unbind it from its current account first before you
can add it to your account. The device unbinding functionality is useful when you need to add a
device to a new account but have no access to delete it from the old account (e.g., if you forgot the
password of the old account).
Note
● Make sure the phone on which the Mobile Client runs are on the same LAN with the device.
Otherwise, this function will be unavailable.
● If you checked Allow Me to Disable Hik-Connect Service when you hand over a Site to your
customer, you cannot unbind the devices added to this Site. For details about Site handover, see
Hand Over Site .
Tap Unbind on the adding result page, and then enter the device password and tap Finish to
unbind it from its currently-added account. When the device is unbound, you can add it to your
account.
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Note
If the device firmware does not support device unbinding, you are required to enter a CAPTCHA
code after entering device password.
7.13.4 Configure DDNS for Devices

For devices with invalid or old firmware version, you can configure DDNS for them to make sure
they can be managed by Hik-Partner Pro properly.
Steps
Note
Only encoding devices added by Hik-Connect (P2P) support this function.
1. Tap a site on the site list to enter the site details page.
Note
For devices with invalid or old firmware version and without DDNS configured, a red dot will be
displayed beside the device name.
2. Tap a device to enter the device page.
3. Tap DDNS Settings to enter the DDNS Settings page.
Note
You can tap How to set port? to learn the configuration.
4. Switch Enable DDNS on.
5. Enter the device's domain name.
6. Select Port Mapping Mode.
Auto
In this mode, the service port and HTTP port are obtained automatically, and you cannot edit
them after obtaining them.
Manual
Enter the service port and HTTP port manually.
7. Enter the user name and password.
Caution
The password strength of the device can be automatically checked. We highly recommend you
change the password of your own choosing (using a minimum of 8 characters, including at least
three kinds of following categories: upper case letters, lower case letters, numbers, and special
characters) in order to increase the security of your product. And we recommend you change
your password regularly, especially in the high security system, changing the password monthly
or weekly can better protect your product.
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Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end-user.
8. Tap Save.
7.13.5 Remote Configuration

You can configure parameters remotely for the added device such as doorbell and encoding device.
Tap to set the device (including doorbell, encoding device, NVR, DVR, and security control panel)
parameters. See device user manual for details about remote configuration.
Note
● For doorbell's remote configuration, you can only set the chime type.
● For AX Hub and AX Hybrid, you need to enter the installer account of the device and its
password first if you have enabled EN50131 Compliant mode.
● If you have no permission for remote configuration, you can perform the following operations:
Connect your mobile phone to the same LAN with the device to be configured and then tap
Configuration in LAN to log into the device and start remote configuration.
● Make sure the device is online.
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Chapter 8 Health Monitoring

The Health Monitoring module includes Exception Center, Scheduled Report and Health Status,
where you can view the device exceptions, configure the report schedule, and check device health
status.
Exception Center
When any exception occurs during health monitoring, the notification will appear in the Exception
Center under the Notification Center module. See details in Exception Center .
Scheduled Report
With the scheduled report feature, the device status information will be sent to you or the
corresponding user based on the configured schedule.
Health Status
Shows the near-real-time information about the status of the devices added to the sites. If you
have added network switches to a site, you can view the device status and link status in a
visualized way via network topology. The status information, which is important for the
maintenance of devices managed across the Hik-Partner Pro platform as a whole, helps you locate
the source of exceptions and determine troubleshooting methods in time, thus ensuring the
smooth running of these devices.
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Figure 8-1 Health Monitoring Page
Note
● The link of video tutorial on how to check device health status will pop up on the bottom of the
page when you first enter the Health Monitoring module.
Tap to make the video link pop up when you enter Health Monitoring next time.
● For Installer, you can only view the status information of devices on the site assigned to you. For
Installer Admin, you can view the status information of devices on all sites.
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8.1 View Status of Devices on All Sites

For the Installer, you can view the status of each device type on all the sites which have been
assigned to you. For the Installer Admin, you can view the status of each device type on all the
sites.
On the Home page, tap Health Monitoring or More → Maintenance → Health Monitoring , or Site
→ Health Monitoring to enter the Health Monitoring page, and you can view the total number of
devices and the number of abnormal devices on all sites.
Figure 8-2 Device Status

Refer to the following to get the device descriptions and operations.
● For each device type, you can tap to inspect all the devices in the list; tap → Display
Abnormal Devices Only to display the abnormal devices only; tap → Display Authorized
Devices Only to display the devices whose configuration permission has been authorized to you.
● The Offline Duration column displays offline duration of devices in the format of "x Day(s) x
Hour(s) x Minute(s)". If the offline duration is less than one day, the duration will be displayed as
"x Hour(s) x Minute(s) x Second(s)".
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● The icon beside the device name represents that you do not have the configuration
permission for the device. You can tap the device and tap Apply for Configuration Permission to
apply for the permission. For details, see Apply for Device Permission .
● The icon beside the device name represents that a new firmware is available. You can tap the
device and tap Upgrade to upgrade the device. For details, see Upgrade Device .
Encoding Device
You can view the device information including network status, the number of offline linked
cameras, storage status, HDD usage, last check time, overwritten recording status, etc.
The icon beside the device name represents that the IP address/domain set for the device is
invalid or the DDNS is invalid, you can tap the device and tap Edit Device Information to edit the
device information or tap Configure DDNS to reconfigure the device's DDNS.
Note
● For details about configuring device IP address/domain, see Add Device by IP Address or
Domain Name .
● For details about configuring DDNS, see Configure DDNS for Devices .
Tap a device to enter the Device Details page to view more basic information about the device, and
perform the following operations.
Inspect Device Tap to inspect the device manually.
Remotely Configure Device Tap to remotely configure the device
parameters. For details, see the device user
manual.
Live View Tap to view the live view of the device.
Note
● If you do not have the Live View permission,
you can apply for the live view permission
from the end user. For details, see Apply for
Device Permission .
● If the selected camera has been enabled
with stream encryption, you should enter
the device verification code before you can
view its live view.
View Playback Tap to view the playback of the device.
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View Site Owner and Site Manager Information Tap beside site name to view the information
about the Site Owner and Site Manager, such as
name and phone number.
View Camera Status Tap Camera to view the cameras linked to the
device and their online/offline status.
View DVR HDD Information Tap HDD to view the HDD information about
the DVR, including self evaluation result, overall
evaluation result, running status, running time,
HDD temperature, and S.M.A.R.T information.
Alarm Device
You can view the device information including network status, remaining battery power, ARC ID,
number of abnormal peripheral devices, etc.
Note
Displaying peripheral device's remaining power is not supported.
Tap a device to enter the Device Details page to view the basic information about the device, and
Remotely Configure Device For security control panels, tap to remotely
configure the device parameters. For details,
see the device user manual.
Note
● Remote configuration is not supported if the
device is armed.
● Remote configuration is not supported if the
device is a panic alarm device.
● The icon beside the device name
represents that EN50131 Compliant mode
has been enabled on the device. You should
tap Authenticate for authentication before
you can configuring device remotely.
Control and Configure AX PRO Devices For AX PRO devices, you can control and
configure them. For details, refer to Control AX
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PRO and AX HYBIRD PRO and Configure AX
PRO and AX HYBIRD PRO .
Hik-ProConnect Box
You can view the device information including network status, the number of offline linked
cameras, and the last check time.
Tap a device to enter the Device Details page to view more basic information about the device, and
manual.
View Site Owner and Site Manager Information Tap beside the site name to view the
information about the Site Owner and Site
Manager, such as name and phone number.
Access Control Device

You can view the device information including device model, network status, last check time, etc.
Tap a device to enter Device Details page to view more basic information about the device, and
Video Intercom Device

You can view the device information including network status, last check time, etc.
Tap a device to enter Device Details page to view more basic information about the device, and
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Doorbell
You can view the device information including device model, network status, SD card status, last
check time, etc.
Tap a device to enter Device Details page to view the basic information about the device, and
manual.
Live View Tap to view the live view of the device.
Note
● If you do not have the Live View permission,
you can apply for the live view permission
from the end user. For details, see Apply for
Device Permission .
● If the selected camera has been enabled
stream encryption, you should enter the
device verification code before you can view
its live view.
View Playback Tap to view the playback of the device.

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Network Switch
View information including network status of the switch (online/offline), the number of online
ports of the switch, and the last check time.
Tap a network switch to view its information, including working duration, the thumbnail of the
switch, PoE Power, peak PoE power in last 7 days, port status (alarm, normal, not connected). You
can tap the thumbnail of switch to view its enlarged picture.
Note
Working duration refers to the time from when the switch is turned on till the current moment. If
the switch is turned off, its working duration will be recounted when turned on again.
● Tap → Device Information in the upper-right corner to view more basic information about
the device, including device serial No., device model, device type, etc. You can tap Reboot
Device at the bottom to reboot the device.
● Tap → Topology in the upper-right corner to view the topology of this switch. For details
about topology, refer to Network Topology .
For the port with alarms, tap Clear Alarm to clear the alarms of this port.
Tap Extend Mode to extend the transmission range of this port. Tap Extend Mode (displayed in
green) to disable extending the transmission range of the port.
Note
When enabled, the transmission range of the port will be extended from 200 m to 300 m.
Meanwhile, its bandwidth will be limited within 10 Mbps.
8.2 View Status of Devices on One Site

You can view the status of devices on a specific site which has been assigned to you.
Steps
1. On the Home page, tap Health Monitoring or More → Maintenance → Health Monitoring , or
Site → Health Monitoring to enter the Health Monitoring page, and you can view the total
number of devices and the number of abnormal devices on all sites.
2. Tap to enter the site list page, and select a site from the list.
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Figure 8-3 The Current Site

The status of the devices on the current site will be displayed.
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Filter Data ● Tap → Display Abnormal Devices Only to display the abnormal
devices only.
● Tap → Display Authorized Devices Only to display the devices
whose configuration permission has been authorized to you.
View Information Tap Detail to view the information about the Site Owner and Site
About Site Owner Manager, including the name, email address, and phone number. Up to
& Site Manager 100 site managers can be displayed.
Diagnose Devices Tap Health Check at the bottom to open the Health Check window, and
tap Check Now to check the health status of the devices on the site.
When the checking is completed, you can view the status of each device
on the site. You can tap to view the diagnostics report of each device.
Tap View All Reports to view the diagnostic reports of all devices.
Note
Only AX PRO and AX Hybrid security control panels support this
function.
Inspect Devices Tap Inspection at the bottom to inspect all the devices on the site.
Upgrade Device If there are devices available for upgrade, will appear. You can tap the
Firmware device to enter its details page, and tap Upgrade to upgrade it.
Note
For details, see Upgrade Device .
Remote Select a device and then tap to remotely configure the device
Configuration parameters.
Note
● The device should be online.
● For details, see the user manual of the device.
Inspect a Single Select a device and then tap to inspect it.

Device
Reconfigure IP/ If the IP address/domain set for the device is invalid, will appear. You
Domain of can tap the device to enter its details page, and tap Edit Device
Encoding Device Information to reconfigure the device's IP/domain. For details about
configuring IP/Domain, see Add Device by IP Address or Domain Name .
Reconfigure DDNS If the DDNS of the device is invalid, will appear. You can tap the device
to enter its details page, and tap Configure DDNS to reconfigure the
device's DDNS. For details, see Configure DDNS for Devices .
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View Encoding You can view the network status, storage status, HDD usage, and
Device Details overwritten recording status, etc.
Also, you can tap the encoding device to view its details, including the
basic information such as device type, serial No., and the network status
of each linked camera. You can tap Camera to view all the linked
cameras. If there is only one linked camera, tap to view its live view. If
there are multiple cameras, tap , and select one camera to view its
live view.
If the encoding device is a DVR, you can also view its HDD information,
including self evaluation result, overall evaluation result, running status,
running time, HDD temperature, and S.M.A.R.T information.
For the analog camera, you can view if video loss occurs.
Note
● If you do not have the Live View permission, you can apply for the live
view permission from the end user. For details, see Apply for Device
Permission .
● If a camera has been enabled with stream encryption, you should
enter its device verification code in the pop-up window before you
can view its live view.
View Access Tap an access control device to view its details, including basic
Control Device information such as device type, serial No., and the device status
Details including network status and the number of its linked doors.
View Security Tap a security control panel to view its details, including basic
Control Panel information about the security control panel, and status of the zones,
Details the linked peripheral devices, and the linked cameras.
View Video Tap a video intercom device to view its basic information and its
Intercom Device network status.
Details
View Doorbell Tap a doorbell to view its basic information, including device model,
Details device type, and device serial No.
If the camera(s) are linked to the doorbell, you can tap a linked camera
to view the live view.
View Hik- Tap a Hik-ProConnect box to view its basic information and the
ProConnect Box channel(s) added to it.
Details You can also view the online status of the added channel(s).
View Network Tap a network switch to view its information, including working
Switch Details duration, the thumbnail of the switch, PoE Power, peak PoE power in
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last 7 days, port status (alarm, normal, not connected). You can tap the
thumbnail of switch to view its enlarged picture.
Note
Working duration refers to the time from when the switch is turned on
till the current moment. If the switch is turned off, its working duration
will be recounted when turned on again.
Tap → Device Information in the upper-right corner to view more
basic information about the device, including device serial No., device
model, device type, etc. You can tap Reboot Device at the bottom to
reboot the device.
Tap → Topology in the upper-right corner to view the topology of
this switch. For details about topology, refer to Network Topology .
For the port with alarms, tap Clear Alarm to clear the alarm(s) of this
port.
Tap Extend Mode to extend the transmission range of this port. Tap
Extend Mode (displayed in green) to disable extending the transmission
range of the port.
Note
When enabled, the transmission range of the port will be extended from
200 m to 300 m. Meanwhile, its bandwidth will be limited within 10
Mbps.
8.3 Send Reports Regularly

You can set up schedules for the platform to generate and send device health check reports to the
specified email addresses automatically, so that the recipients can get regular updates on the
health status of important devices and compare the report of each period.
Before You Start
Make sure you have activated the Health Monitoring service. For details, refer to Activate the
Health Monitoring Service .
Steps
1. On the Home page, tap Health Monitoring → Scheduled Report or More → Maintenance →
Health Monitoring → Scheduled Report , or Site → Health Monitoring → Scheduled Report .
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Note
● All sites available for this feature are shown on the page automatically.
● The platform only supports automatically sending health check reports of encoding devices
and AX PRO security control panels on authorized sites.

● Sites without the above-mentioned types of devices or sites that are not authorized to you
will NOT be shown on the page.

2. Select site(s).
- To configure the report sending schedule for a single site, tap a site.
- To configure the report sending schedule for multiple sites, tap Batch Configure at the bottom
of the page, and then select the sites you want to configure.
3. Configure the report sending settings.
Device
Select the device(s) to be health-checked and included in the report.
Send At
Specify the frequency, date, and time of sending the reports. You can set the frequency as
Daily, Weekly, Monthly, Quarterly, Semiannually, or Annually.
Recipient Email Address
Add and edit the email addresses of the recipients.
Note
Up to 4 email addresses can be added.
Report Language
Choose a language for the report. The report is now available in 39 languages.
4. Tap Save.
5. Enable the settings.
- To enable the settings for one site, switch on Enable for the site.
- To enable the settings for all sites, switch on Enable All at the top of the page.
The platform will generate and send reports according to the settings.
Note
If there are more than three site owners, only the first three can be displayed on the report
while the others will be displayed as "…".
8.4 Network Topology

If you have added network switch(es) to a site and connected devices to the network switch(es),
you can view these devices' network topology. Network topology displays network links between
devices and shows the link exceptions and abnormal devices, helping you to locate the exception
source and troubleshoot faults in a visualized way.
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Note
● Make sure you have the configuration permission of the network switch. Otherwise, network
topology will be unavailable. For details about applying for configuration permission, see Apply
for Device Permission .
● If you have not activated the health monitoring service for the network switch, some topology
functions (e.g., viewing device status on the topology) will be unavailable. For details about
activating the health monitoring service, see Activate the Health Monitoring Service
On the Home page, tap Health Monitoring → Scheduled Report or More → Maintenance →
Health Monitoring → Scheduled Report , or Site → Health Monitoring → Scheduled Report .
● Tap beside All Sites, select a site from the list, and then tap View Topology.
● Tap Network Switch, tap a switch to enter the device details page, and then tap → View
Topology in the upper-right corner.
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Figure 8-4 Topology Details

For detailed operations and descriptions about topology, refer to Network Topology .
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Chapter 9 Notification Center

The Notification Center module shows all the history business notifications (including device
management invitations, site sharing notifications, and device installation work order notifications)
and notifications of device/channel exceptions, which help you take reactions in time for the
smooth running of the devices. The module also keeps you informed about the new features of the
system and the latest deals and offers.
Note
● All types of notifications received in the Notification Center can be sent as push notifications on
your mobile device if you have push notifications enabled for the Mobile Client. Tap on a push
notification to go straight to the corresponding details page.
● The total number of unread notifications is displayed as a red badge on the top right corner of
the Mobile Client icon.
9.1 Business Notifications

In the Business Notification module, you can receive the device management invitations from Hik-
Connect users for device management on Hik-Partner Pro, notifications concerning site sharing
with the Maintenance Service Partner, and device installation work order notifications.
Device Management Invitations

Besides receiving the device management invitation from Hik-Connect users through an email, you
can also receive it in the Business Notification on Hik-Partner Pro. After accepting the invitation,
you will be able to manage the device on Hik-Partner Pro.
For details about accepting the invitation, refer to Accept a Device Management Invitation from
Your Customer .
Site Sharing Notifications
Both the Installer and the MSP can view the notifications concerning with the site sharing. For
Installers, you can receive site sharing notifications involving the end users (your customers) and/or
the Maintenance Service Partner (MSP). For example, when the MSP accepts or cancels the site
sharing, the end user cancels the site sharing authorization to you and/or the MSP, or the end user
modifies your and/or the MSP's device management permissions. For MSPs, you can receive site
sharing notifications involving the Installer and/or the end users. For example, when the Installer
accepts or cancels the site sharing, the Installer shares a site with you and modifies your device
management permissions, the end user cancels the site sharing authorization to you and/or the
Installer, or the end user modifies your and/or the Installer's device management permissions.
For details about accepting site sharing, refer to Accept Site Sharing .
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Device Installation Work Order Notifications

When an installation work order request has been received on Hik-Partner Pro, corresponding
notifications will be pushed to the Portal and Mobile Client. You can tap the notification to view
the notification details including the notification ID, device group ID, work order title, work order
link, etc. Then you can handle the work order and go add and configure the device.
9.2 Exception Center

If you have enabled device exception detection, real-time notifications will be sent to the Mobile
Client or email when device exception occurs. The Exception Center shows all the history
notifications of device exceptions and channel exceptions.
Note
● This feature is available only when you have activated the Health Monitoring Service.
● For Installer Admin, you can view all the exceptions of the devices in all the added sites. For
Installers, you can view the exceptions of the devices on the site which has been assigned to you.
● You need to set the exception rule first. For details, refer to Add Exception Rule .
You can enter the Exception Center page by the following ways:
● On the Home page, tap → Exception Center .
● On the Home page, tap More → Maintenance → Health Monitoring → Exception Center .
● On the Home page, tap Health Monitoring → Exception Center .
● Tap Site → Health Monitoring → Exception Center to enter the Exception Center page.
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Figure 9-1 Exception Center

You can perform the following operations for Exception Center.
Filter the Exceptions

You can filter the exceptions according to your actual needs.
1. Set the handling result from all, unhandled, solved, to be checked, and false alarm.
2. Set the time period as Today, Last 7 days, Last 30 Days, Last 60 Days, or Last 90 Days, or
customize a specific one. The exceptions received during the set time period will be displayed.
3. Select a source (including site, device, and channel) from the drop-down list to view the
corresponding exceptions.
4. Select the exception types that you want to check. The exception types include device exception
and channel exception.
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Figure 9-2 Exception Types
Handle an Exception
When you have solved an exception or you want to mark it for further examinations, you can select
the handling result on Hik-Partner Pro. By handling the exceptions, you can better sort the
exception list and avoid leaving some exceptions unattended. Your customer (the Site Owner) will
also be informed of the handling result on Hik-Connect.
Follow the steps below to handle an exception.
1. Tap on the exception to show the Handle Exception page.
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Figure 9-3 Handle Exception

2. Select a handling result in Result. You can select from Solved, To Be Checked, and False Alarm.
3. Tap Handle to save the changes.
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Jump to Device Health Monitoring

On the Handle Exception page, you can tap View Health Monitoring to jump to the device's health
monitoring page to troubleshoot the exceptions.
9.3 System Message

The System Message supports displaying system messages. You can view basic information of the
messages in the list, including the message title, time when it was generated, the read/unread
status, and the message content (in the form of texts or images).
Figure 9-4 System Message Page

The System Message keeps you informed of any system-related information including the system
version updates, points balance change, company authentication status change, case updates, etc.
The company authentication status change includes authentication application submitted,
authentication application approved, and authentication application declined. Messages of case
updates includes case reply receiving, request to close the case, notification on upcoming auto-
closing of case (7 days from closing-case request), and notification on completed auto-closing of
case (14 days from closing-case request).
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Tap a message to enter the message details page. If the message contains a link, tap the button on
the bottom to open the corresponding link.
Note
● Only authentication via manual review is supported. Authentication via authentication code is
not.
● Only users who have permission to manage the company can view the messages of company
authentication status change.
9.4 Deals and Offers

You can receive notifications on the latest deals and offers available on the platform, such as
complimentary service packages. Tap on a notification to open the corresponding link of the deal/
offer.
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Chapter 10 Case
If you have any issues related to hardware, software, device password reset, etc., you can get
professional help from our technical support via Case. On the Case page, you can submit cases to
report your issues to us and follow up on the cases you submitted.
Note
● The function is only available in certain countries and regions. For details about whether your
country or region supports the function, refer to the after-sales or local distributor.
● This function is available only if your company is authenticated.
● All employee accounts of an authenticated company have the permission to use this feature.
Tap Me → (at the top right) → Case or tap Home → More → Support → Case to enter the Case
page.
10.1 Submit Case

Enter different information for submitting Hardware Product Case, Software Product Case, Hik-
Partner Pro Case, Device Password Reset Case and Dedicated Service Case.
Submit different types of cases as needed.
Note
● The function is only available in certain countries and regions. For details about whether your
● Some installers can submit Dedicated Customer Service Case for focused troubleshooting from
technical support.
10.1.1 Submit Hardware Product Case

You can submit hardware product cases for issues related to operations, configurations, or faults.
Steps
Note
The function is only available in certain countries and regions. For details about whether your
1. Tap Me → (at the top right) → Case or tap Home → More → Support → Case to enter the
Case page.
Enter the Case page.
2. Select New Case → Hardware Products .
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3. Fill in the fields as required.
Figure 10-1 Hardware Case

Title
Enter the title of your case.
Note
The maximum length of the title is 100 characters.
Device Serial No.
Enter the device serial No. You can tap to see where to find the serial No.
Firmware Version
Enter the version number and build number. You can tap to see where to find the firmware
version.
Issue Description
Describe your issue according to the suggestions in the blank.
Note
The length of issue description should vary from 20 to 2000 characters.
You can also tap Add Details to add issue details (software name, software version, network
type, etc.) to your description as needed.
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Screenshot / Error Information

Tap to upload screenshots or error information.
Note
You can upload attachments in PNG, JPG, BMP, JPEG, PDF, DOC, XLSX, and TXT format.
No more than 5 PNG/JPG/BMP/JPEG files and 3 PDF/DOC/XLSX/TXT files are allowed.
The maximum size of each attachment is 5 MB.
Link for Accessing Files on Network Disk
For files larger than 5 MB, please upload them to a network disk.
Contact Information
This field is filled with your account information by default. You can edit it as needed.
4. Check the statement in the end.
5. Tap Confirm to submit the case.
10.1.2 Submit Software Product Case

You can submit software product cases for issues related to Hik-Connect and iVMS-4200.
Steps
Note
Case page.
2. Select New Case → Software Products , and select Hik-Connect/iVMS-4200 as the software
name.
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Figure 10-2 Software Case

Title
Note
Software Name
The software name is predefined and cannot be edited.
Software Version
Enter the software version. You can click to see where to find the software version.
Issue Description
Note
You can also tap Add Details to add issue details to your description as needed.
How did it occur?
The maximum length is 500 characters.
Phone/PC Operating System and Version
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Information About the Related Hikvision Devices
Note
Contact Information
This field is filled with your account information by default. You can edit it as needed.
10.1.3 Submit Hik-Partner Pro Case

You can submit Hik-Partner Pro cases for 9 types of issues related to Hik-Partner Pro. The issues
include account management, health monitoring, site management, account management, cloud
storage, co-branding, code scanning and reward point market, solution and projects, and others.
You can get professional help from our support team by submitting cases.
Steps
Note
Case page.
2. Tap New Case → Hik-Partner Pro , and select an issue type from the 9 supported ones.
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Figure 10-3 Issue Type

Title
Note
Issue Description
Note
Note
Authorization Code
150
This field is not available for the following issue type: Code Scanning and Reward Point
Market, Solution and Project, and Others.
Other Contacts
Enter the email address of other contact.
Note
No more than 5 contacts can be added.
10.1.4 Submit Device Password Reset Case

You can submit device password reset cases, and after the support team replies, you can reset the
password according to the apply.
Steps
Note
Case page.
2. Select New Case → Device Password Reset .
The instruction video is displayed by default. You can play it to get instructions about how to
submit a device password reset case.
Figure 10-4 Instruction Video

3. Tap Create Case Now to start to create a case.
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Figure 10-5 Device Password Reset Case

Device Serial No.
Enter the device serial No. You can tap to see where to find the serial No.
Device Label / Invoice
Tap to upload label pictures or invoices from the photo library, to take a photo, or to
choose files.
Password Reset QR Code / String from SADP
Scan QR code or enter manually. You can tap to see where to find the information.
10.1.5 Submit Dedicated Customer Service Case

You can report the issues found when using Hik-Partner Pro to the support team by submitting
cases. The support team will respond to your case and provide support according to your case
severity and language.
Steps
Note
● The function is only available for certain users in certain countries and regions. For details about
whether your country or region supports the function, refer to the after-sales or local distributor.
● If you have more function-related requirements or improvement suggestions, please tell us via
Feedback on the Me page.
Case page.
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2. Tap New Case to enter the Submit Case page.

3. Enter a title for your case.
4. Select the language.
Note
The language options vary according to the country/region of your account.
5. Select the case severity.
Critical Business Down
Main functions which are critical to your business, such as logging in to the platform, creating
sites, adding devices, receiving alarms, and handing over sites, are unavailable.
Business Impaired
Main functions work properly, but there are other function-related issues such as batch LAN
configuration not working, probabilistic failure of remote configuration, and connection
failure of some devices.
Functional Defects
There are some functional defects which do not affect your business or only affect your
business slightly, such as wrong words on the page and high response latency.
Note
To get our rapid response when you have an urgent issue, select the case severity objectively.
Issue Description
Note
You're recommended to refer to the items listed on the page to describe the issue in detail. If
the issue is difficult to describe with words, you can put links to related videos in the issue
description and attach pictures below.
Note
Authorization Code
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Set whether to provide the authorization code which is exclusive to the technical support
staff for troubleshooting only. This field is not available for the following issue type: Code
Scanning and Reward Point Market, Solution and Project, and Others.
Other Contacts
Enter the email address of other contact.
Note
No more than 5 contacts can be added.
Note
The case you submitted will be displayed in the My Case Records section. For more operations
such as relying to the case and closing the case, refer to View and Handle Case Records .
10.2 View and Handle Case Records

You can view cases you submitted in the My Case Records section, view replies to a case, reply to a
case, and close a case.
Tap Me → (at the top right) → Case or tap Home → More → Support → Case to enter the Case
page.
Table 10-1 Available Operations on Case Page

View All Submitted Cases You can view cases you submitted in the My Case Records
section, including the case ID, created time, case title, case
severity, and case status
View Case Details Tap a case to enter the Case Details page to view the case
creator, case description, replies from technical support, request
from the technical support for closing the case, case status
updates, and so on.
Note
If there is a new reply and the case status is changed, you will
be notified by email or the Mobile Client. You can be redirected
to details via the notifications.
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Reply to Case Tap a case to enter the Case Details page, tap Reply at the
bottom, enter the reply content, and add attachments to reply
to the current case.
Close Case Tap a case to enter the Case Details page, and tap Close Case to
close the case after your issue is solved. You can rate our
services and give your comment when closing the case.
Note
The case will be closed automatically if you do not reply or do
not close the case for 14 days.
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Chapter 11 Return Material Authorization

Return material authorization (RMA) is an arrangement in which you can ship an item back for an
exchange or repair due to a product defect or malfunction. The process is firstly Installers can
initiate RMA applications, and contributors can repair the defected products after receiving
applications. Finally the products will be returned after they are repaired and debugged.
Note
11.1 Submit RMA Requests

You can register an RMA request for exchanging or repairing goods. After registration, you can
check real-time status of the requests.
Note
The function is only available in certain countries and regions, and cross-country requests are not
supported. For details about whether your country or region supports the function, refer to the
after-sales or local distributor.
Tap Me → (at the top right) → RMA or tap Home → More → Support → RMA to enter the Case
page.
Add Product
Tap Repair Request → +Add to initiate a request, and enter the product serial No. or scan the
product QR code to start the application.
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Figure 11-1 Add Product

● For countries and regions that support cross-contributor repair, if the contributor is identified
according to the serial number, the contributor will be automatically selected. If not identified,
you need to choose a contributor by yourself. After choosing a contributor, the contributor and
product information will show up in the list. You can still tap to change distributors.
By default, the repair location is the nearest location. You can also select among all locations of
all contributors in the country.
● For countries and regions that do not support cross-contributor repair, the system will identify
the contributor according to the serial code. The default choice is the nearest location of the
contributor. If the contributor can not be identified according to the serial number, then the
product can not be added.
If there are more devices to be repaired, tap +Add to add more devices, or you can tap Confirm to
enter shipping information.
Note
It should be a Hikvision product sold in the current country or region.
Shipping Information
Complete the shipping information including fault description, shipping method (by shipping
carrier or by myself), and remarks (optional).
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Tap Add a New Address to add a new shipping address or select an existing address, then tap
Submit, and the status of an RMA request will turn to Requested.
If you select by shipping carrier as the shipping method, you will also need to tap Ship to
Distributor to enter shipping carrier and shipping order No.
If you select by myself, confirm that the product is shipped, and then the status of an RMA request
will turn to Shipped to Distributor.
11.2 View and Handle RMA Requests

After an RMA application is submitted, you can view its status and perform further operations.
Note
page.
In the RMA list, each to-be-repaired product has an RMA number, and you can view its status and
tap the application to view details.
Note
● When the status is Requested:
○ If you select by shipping carrier as the shipping method, you need to tap Ship to Distributor to
enter shipping information (including shipping Carrier or shipping order No.).

○ If you select ship by myself as the shipping method, confirm that you have shipped the
product.
○ You can tap Cancel Request to cancel the request.
● If the status is Repaired & Shipped, you can tap Complete to finish the request.
You can also tap Filter to filter requests by their status and time.
11.3 Find Repair Stations

You can view repair stations on the map. The available repair stations are displays according to
their distances from your location, so you can choose which repair station you want to ship your
products to.
Note
The function is only available in certain countries and regions, and cross-country requests are not
supported. For details about whether your country or region supports the function, refer to the
after-sales or local distributor.
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page.
Tap Repair Station Query.
Your current location is displayed on the top of the page.
● On the map, your location and nearby repair stations are displayed.
● In the list, the available repair stations are displays according to their distances from your
location. The information about repair stations includes station name, contributor name, station
address, distance from you location to the station, and station phone number (Tap or tap
Make a Call on the details page to make a phone call to the station staff for asking more
information.).
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Chapter 12 Value-Added Services

Hik-Partner Pro provides multiple value-added services for you to better serve your customers,
including the health monitoring service, cloud attendance service, cloud storage service, people
counting service, temperature screening service, alarm receiving center service, HikCentral
Connect service, co-branding service, and employee account add-on.
Note
● Most of value-added services are only available in certain countries and regions. For more
information, refer to the after sales or local distributor.
● All the value-added services are not supported by the solar camera.
12.1 View and Purchase Value-Added Services

You can view the information of value-added services in the Service Market of the Mobile Client,
including the health monitoring service, cloud storage service, cloud attendance service, people
counting service, HikCentral Connect service, temperature screening service,co-branding service,
and employee account add-on. If your country or region supports service keys, you can purchase
the health monitoring service and cloud storage service by service key directly on the Mobile
Client. If not, you need to go to the Portal to purchase services.
Tap Service Market on the Home page or tap Me → Service Market to enter the Service Market
page to view details of the value-added services or purchase services by service key (if your
country or region supports).
12.2 View and Manage My Services

On the My Service page, you can conveniently view and manage all your services including the
health monitoring service, cloud storage service, employee account add-on, and cloud attendance
service. You can view information about the trial period, free package, services expiring soon, and
numbers of used and remaining service packages, purchase services by service keys, and perform
operations such as renewal and activation.
Note
This feature is not supported in regions only with support for free functions and is available only if
you have the permission to purchase service packages.
Tap Me at the bottom right and tap My Service to enter the My Service page.
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Figure 12-1 My Service Page

The service section introduces a service and shows the numbers of used and remaining service
packages (or employee accounts as for employee account add-on). You can tap Purchase by
Service Key to purchase the service by service key, tap Buy Now to send an email containing the
Portal's URL for purchasing to your email address, and tap the section to go to the detail page for
the service.
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Note
● The page shows a service section only if you have purchased or are using the service.
● The Mobile Client does not support purchasing the services online. You can go to the Portal to
purchase online, or purchase a service key from the local distributor offline first and then
purchase the service by the service key via the Mobile Client.
The My Service page shows the following sections.
Trial Period Information

The page shows this section only when it is during the trial period.
This section presents the description and the end time of the trial period.
Free Package Information
This section presents the description of the free package, maximum number of manageable
devices, and number of managed devices.
You can tap Detail in this section to view the differences between the free package and health
monitoring package, and purchase health monitoring service packages by service keys.
Services Expiring Soon
The page shows this section only if there are services expiring soon.
You can tap View to go to the detail page for the service to renew it.
Health Monitoring Service
On the detail page for the health monitoring service, you can conveniently view the devices with
services expiring in 30 days, devices with expired services, and devices with auto renewal, and
perform operations as follows.
Table 12-1 Supported Operations on Details Page for Health Monitoring Service
Filter Devices by Site Tap All Sites and select a site to view the devices on the site and
perform renewal / batch renewal, activation, etc.
Filter Devices by Service Status Tap All, Expire Soon, Expired, or Auto Renewal to view devices
with each service status.
Renew Service for Device Tap to renew the service for one device.
Transfer Service Tap to transfer the remaining service time to another device.
Enable/Disable Auto Renewal Tap to enable/disable auto renewal for the device.
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Batch Renew for Devices Tap Batch Renew at the bottom, select devices, and click OK to
batch renew.
Activate Service Tap Activate Service, select devices, select activation type, and
click OK.
Cloud Storage Service

On the detail page for the cloud storage service, you can conveniently view the channels with
services expiring in 30 days and channels with expired services, filter channels by service status,
and renew the service for a specific channel.
Employee Account Add-On
On the detail page for the employee account add-on, you can conveniently view the added
employees, and add, delete, enable, and disable employees.
Cloud Attendance Service
On the detail page for the cloud attendance service, you can conveniently view the cloud
attendance systems expiring in 30 days and expired cloud attendance systems, and perform
operations as follows.
Table 12-2 Operations Supported on Detail Page for Cloud Attendance Service
Filter Cloud Attendance Systems by Site Tap All Sites and select a site to view the cloud
attendance systems on the site and renew
systems.
Filter Cloud Attendance Systems by Service Tap All, Expire Soon, Expired, or Trial to view
Status systems with each service status.
Renew Cloud Attendance System Tap to renew the system.
12.3 Manage Cloud Storage

If you have purchased cloud storage service packages on the Portal, you can use the Mobile Client
to remotely add cloud storage devices to the Hik-Partner Pro platform, and do further settings to
make the cloud storage device be able to upload event-related video footage from channels of
encoding devices to the cloud.
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12.3.1 Set Cloud Storage for Hik-Partner Pro Box

When you complete adding a Hik-Partner Pro box to a site, the result page will show the entry for
setting cloud storage. You can skip the settings, but it is recommended that you tap the entry to
start the settings, including network test (optional), adding channels, channel resolution settings,
event settings, and activating cloud storage service. When you complete all these settings, the Hik-
Partner Pro box will be able to upload event-related video footage from its linked channels to the
cloud.
Steps
Note
If you skip the cloud storage settings when completing adding the Hik-Partner Pro box, you can tap
it in the device list to enter its settings page and then tap Linked Channel to set cloud storage for
the device later.
1. Add a Hik-Partner Pro box to the platform by Hik-Connect P2P.
Note
For details, see Add Device by Scanning QR Code and Add Device by Entering Serial No. .
When you completes adding the device, the entry for setting cloud storage will be displayed in
the pop-up window which shows the result of device adding.
2. Tap Cloud Storage Settings to start setting cloud storage parameters.
You enter the Network Test page.
3. Optional: Tap Start to test the network performance if the network bandwidth is limited, and
then tap Add Channel when the test completes.
Note
● For details about network test, see Network Test .
● You can tap Skip to skip the step.
You enter the Select Device to Link page, on which the available devices are displayed.
4. Tap a device to enter the Select Channel to Enable Cloud Storage page.
5. Turn on the switch(es) to add channel(s) to the Hik-Partner Pro box.
6. Tap Next to enter the Device Information page.
7. Set the device information, such as device IP address, user name, and password.
Note
The IP addresses of the devices and the Hik-Partner Pro box should be on the same LAN.
8. Tap Finish to enter the Linked Channel page.
9. Activate cloud storage service for a channel.
- Tap Activate → Activate by Service Key , and then enter the service key and tap Activate.
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- Tap Activate → Activate Purchased Package , and then select a type of purchased package
and set the number of the to-be-activated package(s), and finally tap Activate.
Note
● You can purchase the service key from the distributor. For details, contact the distributor in
your country or region.

● You can purchase cloud storage service packages from the service market on the Portal. For
details, see Hik-Partner Pro Portal User Manual.

10. Tap the activated channel to enter the Channel Details page to set cloud storage related
parameters.
Video Definition
Set High Definition, Standard Definition as the definition of the video footage uploaded to
the cloud, or customize a definition.
Custom
Select a resolution (1080P, 720P, 4CIF, or CIF), and then set the bit rate according to the
recommendation shown on the interface.
Note
If you have tested your network, make sure the number of standard definition channel(s) or
high definition channel(s) is no more than the recommended upper limit displayed on the
Add Channel window.
Cloud Storage
Edit the cloud storage service you have activated for the channel.
Motion Detection
Set motion detection as the event to trigger video recording action of the channel.
Note
The events support such a trigger including motion detection, intrusion, and line crossing.
On the Mobile Client, you can only set motion detection as the event for such a trigger.
Enable Motion Detection
When enabled, objects in motion on the image of the channel will be detected.
Area Settings
Tap Draw Area to draw an area on the image, and then drag the slider to set the
sensitivity of the detection.
Objects in motion will be detected within the drawn area.
Arming Schedule
Define the time period during which motion detection is activated.
Linkage Method
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Make sure Notify Surveillance Center is enabled, otherwise the channel will not record
event-related video footage even if the event is detected.
11. Optional: Perform the following operations if required.
Switch Channel Tap an channel with activated service in the channel list to enter Cloud
to Use the Storage Settings page, and then tap to switch channel to use the
Service activated cloud storage service.
Delete Channel If cloud storage service is not activated for a channel, tap it in the
channel list, and then tap Delete to delete it.
Note
You cannot delete a channel with activated service.
12.3.2 Set Cloud Storage for NVR

You can enable and set up cloud storage for an NVR and its linked channels. When you complete
the settings, the NVR will be able to upload event-related footage of its linked channels to the
cloud.
Do I need a Hik-Partner Pro Box to enable cloud storage function for an NVR?
● If your NVR supports cloud storage, there is no need for a Hik-Partner Pro Box.
This feature requires device capability. Refer to the Hik-Partner Pro Compatibility List for a
complete list of supported models.
See the next section for instructions.
● If your NVR does not support cloud storage, you can use a Hik-Partner Pro Box to help the linked
channels of an NVR upload footage to the cloud.
See details in Set Cloud Storage for Hik-Partner Pro Box .
How to enable cloud storage for an NVR that supports cloud storage?
Select the NVR's site, and tap on the NVR to enter its settings page. Tap Linked Channel where you
can set up cloud storage for each channel.
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Figure 12-2 Linked Channel

When setting up the cloud storage, you need to read and follow the recommendations for the
resolution and bit rate of the channels at the top of the page.
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Figure 12-3 Cloud Storage Settings

The steps are similar to those of setting up cloud storage for a Hik-Partner Pro Box. You can refer to
Set Cloud Storage for Hik-Partner Pro Box for descriptions of the parameters such as Video
Definition, Cloud Storage, and Motion Detection.
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Note
● If Smart H.264+ / H.265+ encoding is enabled for the channel with cloud storage enabled, the
quality of the footage on cloud will be affected. The platform will notify you to switch to disable
Smart H.264+ / H.265+ encoding.
● If stream encryption is not enabled for an encoding device linked to an NVR that supports cloud
storage, you cannot enable cloud storage for the channels of the encoding device.
12.3.3 Set Cloud Storage for DVR

When you complete adding a DVR that supports cloud storage to a site, the result page will show
the entry for setting cloud storage. You can skip the settings later, but it is recommended that you
tap the entry to start the settings, including network test (optional), definition settings, event
settings, enabling cloud storage for the channels of the DVR that supports cloud storage, and
activating cloud storage service for the channels. When you complete all these settings, the DVR
that supports cloud storage will be able to upload event-related video footage from its linked
channels to the cloud.
Steps
Note
● If your DVR does not support cloud storage, you can use a Hik-Partner Pro box to help the linked
channels of the DVR upload footage to the cloud.
● If you skip the cloud storage settings when completing adding the DVR that supports cloud
storage, you can tap it in the device list to enter its settings page and then tap Linked Channel to
set cloud storage for the device later.
1. Add a DVR that supports cloud storage to the platform by Hik-Connect P2P.
Note
For details, see Add Device by Scanning QR Code and Add Device by Entering Serial No. .
When you completes adding the device, the entry for setting cloud storage will be displayed on
the pop-up window which shows the result of device adding.
2. Tap Cloud Storage Settings to start setting cloud storage parameters.
You enter the Network Test page.
3. Optional: Tap Start to test the network performance if the network bandwidth is limited, and
then tap Next when the test completes.
Note
● For details about network test, see Network Test .
● You can tap Skip to skip the step.
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You enter the Select Channel to Enable Cloud Storage page, on which all the channels of the DVR
that supports cloud storage are displayed.
4. Turn on the switch(es) to enable cloud storage functionality for channel(s) of the device.
5. Tap Next to enter the channel list page.
6. Optional: Tap the thumbnail of a channel to view its live video.
7. Tap a channel to enter the Cloud Storage Settings page.
8. Activate cloud storage service for the channel.
- Tap Activate → Activate by Service Key , and then enter the service key and tap Activate.
- Tap Activate → Activate Purchased Package , and then select a type of purchased package
and set the number of the to-be-activated package(s), and finally tap Activate.
Note
● You can purchase the service key from the distributor. For details, contact the distributor in
your country or region.
● You can purchase cloud storage service packages from the service market on the Portal. For
details, see Hik-Partner Pro Portal User Manual.
You enter the Cloud Storage Settings page.

9. Set cloud storage related parameters on the Cloud Storage Settings page.
Video Definition
Set High Definition or Standard Definition as the definition of the video footage uploaded to
the cloud.
Note
Make sure the number of standard definition channel(s) or high definition channel(s) is no
more than the recommended upper-limit displayed on the Add Channel window (if you have
tested your network).
Cloud Storage
Edit the cloud storage service activated for the channel.
Motion Detection
Set motion detection as the event for triggering video recording action of the channel.
Note
The events support such a trigger include motion detection, intrusion, and line crossing. On
the Mobile Client, you can only set motion detection as the event for such a trigger.
Enable Motion Detection
When enabled, objects in motion on the image of the channel will be detected.
Area Settings
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Tap Draw Area to draw an area on the image, and then drag the slider to set the sensitivity
of the detection.
Objects in motion will be detected within the drawn area.
Arming Schedule
Define the time period during which motion detection is activated.
Linkage Method
Make sure Notify Surveillance Center is enabled, otherwise the channel will not record
event-related video footage even if the event is detected.
12.3.4 Network Test

When your network bandwidth is limited, you can only enable cloud storage for a limited number
of channels, otherwise video loss may occur. To avoid such a risk, you can perform network test.
Based on your network conditions, the result of network test shows the maximum number of
channel(s) with cloud storage enabled and the recommended resolution setting for each channel,
helping you to set cloud storage in the way that utilize the limited network bandwidth to the
largest extent.
You can tap the cloud storage device in the device list to enter its settings page, and then tap
Network Test → Start to start testing your network.
12.3.5 Activate or Renew Service for a Channel

On the cloud storage service page for a site, you can view the service status of channels of the
cloud storage device(s) added to the site. If cloud storage service is not activated for a certain
channel, you need to activate the service before using the feature. If the service activated for a
channel is about to expire or has already expired, you can renew the service for the channel.
Before You Start
Make sure you have added cloud storage device(s) to the site. For details, refer to Add Device by
Scanning QR Code and Add Device by Entering Serial No. .
Steps
Note
For a device which does not support the Hik-Connect service, you need to add it to Hik-Partner Pro
via the proxy of a Hik-Partner Pro box first, and then activate the cloud storage service for channels
of the device. See Add Devices Without Support for the Hik-Connect Service for details about how
to add this type of devices.
1. Tap the Site tab at the bottom to enter the Site page.
3. Tap the Cloud Storage tab.
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4. Tap Enable Cloud Storage Service and select an online device from the list to enter the page of
its linked channels.
Note
If there is only one cloud storage device added to the site, you will enter the page of its linked
channels directly after tapping Enable Cloud Storage Device.
5. Select the method for activating or renewing cloud storage service for a channel.
- To activate the service for a channel, tap Activate and choose from Activate by Service Key
and Service Package.
- To renew the service for a channel, tap the channel to enter its cloud storage settings page,
tap Cloud Storage → Renew , and choose from Renew by Service Key and Service Package.
6. Activate or renew the cloud storage service for the channel.
- For activating/renewing with service package(s), select a package type and set the quantity of
the service package(s) to be used for the channel.
- For activating/renewing by service key, enter the 16-character service key.
Note
You can consult the distributor to get the service key.
7. Tap Activate or Renew to finish activating or renewing the service respectively.
Note
If a cloud storage device has at least one channel with cloud storage service activated, it will be
displayed on the cloud storage service page under Devices with Cloud Storage Service
Activated. Tap the device to view the service status of its linked channel(s). If needed, you can
also tap to activate the service for a channel, or tap to renew the service for a channel.
12.4 Co-Branding
If you enable the co-branding service, your customers (i.e., the end user) will be able to view your
company information, such as company logo, address, and phone number, on the Hik-Connect
Mobile Client. This can help to promote awareness of your company brand, products, and services.
Note
● You can get the co-branding service for free after purchasing the annual type of health
monitoring packages (including All Device Annual Package and Network Camera Annual Package)
for the first time.
● You can also get the co-branding service for free after authenticating your account and adding 3
devices via P2P. See details in Authenticate Your Account and Add Device by Entering Serial
No. . After finishing the tasks, you can get the co-branding service for free in the following
entrances:
○ Go to Me → Service Market → Co-Branding .
○ Go to Me → Company Management → Co-Branding .
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● A window with notification about getting the co-branding service for free will pop up when your
co-branding service expires in 2 months.
● You can choose to or not to upload your company logo. If no company logo is uploaded, your
company name, instead of your company logo, will be displayed on the Hik-Connect Mobile
Client.
Tap Me → Company Management → Co-Branding to enter the Co-Branding page. Switch Co-
Branding to on and the Logo area will be activated. Tap to select a photo from your photo album
as your company logo. After you edit the logo, the latest logo will be updated to the Company
Information page.
Note
● To ensure the co-branding service works on the Hik-Connect Mobile Client, please inform your
customers to update the Hik-Connect Mobile Client to the required version (V 4.15.0 or later if
the company logo is uploaded and V 4.26.0 or later if the company logo is not uploaded). You
can send the QR code or download link shown in the banner on the Home page to them for
downloading the Hik-Connect Mobile Client.
● If all the devices of your customer are managed by the same installation company, the
installation company's logo will be displayed on the login page and About page of your
customer's Hik-Connect Mobile Client.
● If your customer's devices are managed by different installation companies, your customer can
go to the device details page on the Hik-Connect Mobile Client to view the companies' logo and
details.
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Chapter 13 Products
The Products module supports viewing information of hot products or a certain type of products.
You can search for or filter the products, download the related documents, and share the product
information with others. The module also supports comparing the parameters/specifications of
products to learn about their similarities and differences.
Note
The Products module is not supported in some countries/regions.
13.1 View and Search Products

You can search for products and view detailed product information, including the product picture,
description, parameters, and related documents.
You can view a list of hot products on the home page under the tab Products, or view the products
by product category in the Products module. You can search for a specific product by product name
or model, or filter the products by brand, product category, type, series, and the relevant
parameters. For a specific type of products, you can switch between gallery view and list view for
different product display modes.
Tap on a product to view detailed information about the product, including the product picture,
description, parameters, and related documents. On the product details page, you can also leave
comments for the product, add it to Favorites, give it a thumbs up, download the related
documents, or share the product information with others.
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Figure 13-1 Product Details Page
Note
You can find the products you have added to Favorites later in Me → My Favorites → Products ,
and the comments you have left for the products in Me → My Comments → Products .
13.2 Compare Products

You can compare the parameters/specifications of products to learn about their similarities and
differences.
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On the product display page, you can add a product to the comparison list by tapping +VS next to
it. You can check the comparison list by tapping on the top right with the total number of added
products displayed on top.
Figure 13-2 Select Products to Compare

To start comparing products, select at least two but no more than four products from the
comparison list and tap Start VS. On the comparison result page, fields that are different are
highlighted with a background color. You can switch on Hide Same on the top left to hide parts that
are the same and focus only on the differences.
176
Figure 13-3 Product Comparison
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Chapter 14 Rewards Store

Hik-Partner Pro provides a reward point system to reward your trust and support. By completing
specific tasks (e.g., check-in), you can get the reward points redeemable for lots of gifts (e.g.,
certain value-added services) in the Rewards Store.
Note
● The reward point system is only supported in some countries/regions.
● For some countries/regions, the reward points are available only when you have your company
authenticated. For details about company authentication, see Authenticate Your Account .
Three ways to enter the Rewards Store page:

● Tap Home → More → Rewards → Rewards Store to enter the Rewards Store.
● Tap Home → My Points to enter the Rewards Store.
● Tap Me → Available Company Points to enter the Rewards Store.
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Figure 14-1 Rewards Store

For the Installer Admin and Installers, the information displayed on the My Points page varies. The
Installer Admin can view more information and perform more operations. See the table below for
details.
Table 14-1 Available Information/Operations for the Installer Admin / Installers

Information/Operation Installer Admin Installer
Available Company Points √ √
View company total points. View personal total points.
Points History √ √
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Information/Operation Installer Admin Installer

View and filter points earned View and filter points earned
by each staff member. by the Installer.
Point Rules √ √
Check-In Records √ √
Records of all people in the Only the Installer's own records
company are available. are available.
Tier Information √ √
Add Device to Earn More Points √ √
View the Task List and Do Tasks √ √
Installers can perform some of
Note
the tasks available for Installer
The task types include inviting Admin.
friends (by sharing the OR
code, invitation code, or
invitation link), answering
questions, browsing/liking
news and how-to articles,
inviting staff members,
scanning SN codes, and adding
devices.
Redeem Points for Gifts √ ×

View My Gifts √ ×
Scan History √ √
Lucky Draw √ ×
Only supported in some
countries/regions.
Note
After user upgrading, if your original account and Hik-ePartner account are merged to one
OneHikID account, the points in the two accounts will add up.
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Chapter 15 Quotation Tool

The quotation tool allows you to calculate the total price of products for your customers. You can
add products for quotations first, including Hikvision products and your own products, then you
can create quotations with the added products. The generated quotations can be shared with your
customers in the format of PDF or XLSX.
15.1 Add Products for Quotation

You can add products for quotations, including Hikvision products and your own products. For the
added products, you can view their details, edit their prices, etc.
Steps
1. Enter the New Quotation page.
- Tap Home → More → Tools → Quotation Tool → New Quotation .
- Tap Products, tap any type of products to enter the product list, and tap Quote List .
Note
For the first time you enter the New Quotation page, you need to select the currency.
2. Tap in the upper-right corner of the page.
3. Select Hikvision Products or My Products and add products as needed.
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Figure 15-1 Add Products for Quotation

- Select Hikvision Products. On the desired product, tap → + Quote to add it to the list on
the New Quotation page.
Note
Tap and you can view the total number of Hikvision products that have been added to the
quote list.
- Select My Products. Enter the product information, including mode, description, and unit
price, and tap Confirm to add it to the list on the New Quotation page.
4. Optional: Tap → Quote List to go back to the New Quotation page and perform further
operations.
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Search for Products Enter keyword(s) of product name in the search box to search for
target products.
View Product Details Tap a product to view its details, including the product description,
product parameters, and related documents.
Edit My Products Select one or multiple products and tap → Edit Price .
Delete Products Select one or multiple products and tap → Delete .
Create Quotations See details in Create Quotation .
15.2 Create Quotation

You can create quotations with the added products. Also, more information can be attached to the
quotations, including the company information, customer information, numbers and prices of the
added products, discount, and VAT.
Before You Start
Make sure you have added products for quotations. See details in Add Products for Quotation .
Steps
1. Enter the New Quotation page.
- Tap Home → More → Tools → Quotation Tool → New Quotation .
- Tap Products, tap any type of products to enter the product list, and tap → Quote List .
2. Under the Hikvision Products tab and My Products tab, select one or multiple products and
specify the number of each product.
The number of selected items and the total amount of money are displayed at the lower
bottom.
Note
● Make sure the products you select have their prices.
● You can tap View Details to expand the details of the selected products.
3. Tap Create to enter the New Quotation page.
183
Figure 15-2 Create Quotation

4. Optional: Tap the information card at the top to edit the quotation currency, company details,
contact person details, and bank details, and then tap Save.
5. Tap Add Customer to add the customer information and tap Save.
6. Optional: Edit the products (number and price) to be added to the quotation.
7. Optional: Enter the discount, VAT, and notes.
8. Optional: Edit the final total amount.
9. Tap Save.
Note
You can tap Edit/Share to edit/share it.
10. Optional: Go back to My Quotation page and perform further operations.
184
Search for Quotations Enter keyword(s) of customer name in the search box to search
for target quotations.
Filter Quotations Tap to filter quotations by time period.
Edit a Quotation Tap to edit a quotation.
Copy a Quotation Tap to add a quotation based on the existing one.
Share a Quotation Tap and select the file type to share it.
185
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Hik Partner Pro Mobile Client User Manual V2.0

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Hik-Partner Pro Mobile Client

About this Manual

DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

Indicates a potentially hazardous situation which, if not avoided, could

6.6 Apply for Site Authorization from Site Owner ..................................................................... 47

7.6.1 Add Linkage Rule ......................................................................................................... 86

Chapter 9 Notification Center ................................................................................................. 138

13.1 View and Search Products ............................................................................................... 174

Table 1-1 Client Description

1.1 Target Audience

1.2 Entities in Hik-Partner Pro

Identity Related Entities

Provides the alarm receiving and handling service for customers.

Site Related Entities

1.3 Running Environment

1.4 Function Availability for Different Countries/Regions

1.4.1 Functions Only Available in Certain Regions

Service Function(s) Only Available in Certain Countries and Regions

Cloud Storage Service All functions contained in the service.

1.4.2 Regions Only With Support for Free Functions

Table 1-2 Free Functions on the Mobile Client

● Apply for Device Permission

○ Configure AX PRO and AX HYBIRD PRO

○ Batch Configure AX PROs

○ Batch Arm/Disarm AX PRO and AX HYBRID PRO

● NVR Channel Calculator

● Focal Length Calculator

● On-Site Batch Upgrade

● Account Linking (Link with Hik-Connect Account)

● Batch Device Search

● Search for Important Firmware Update

● Remote Batch Config

○ View and Handle Case Records

○ View and Handle RMA Requests

1.5 Download the Mobile Client

Figure 1-1 QR Code for iOS System

Figure 1-2 QR Code for Android System

Chapter 2 Account Management

Figure 2-1 Flow Chart of Account Management

2.1 Register by Hik-Connect Account

Before You Start

Figure 2-2 Authorize and Login

2.2 Register an Installer Admin Account

about login, refer to Login .

account is determined by your country/region.

unsubscribe by tapping the URL in the email if needed.

2.3 Manage Company Information

2.4 Authenticate Your Account

By Entering Authentication Code

By Submitting Online Application

2.5 Manage Role and Permission

all the employees, and managing all the sites.

enabling valued services for end users of assigned sites.

1. Tap Me → Company Management → Role and Permission .

Manage Company Information

2.6 Invite Employee

2.7 Link Your Account to a Distributor

2.8 Edit Your Account Information

Figure 2-3 Edit Your Account Information