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System Software Extended Test 3

System software

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Siyamthanda Mpinga
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130 views3 pages

System Software Extended Test 3

System software

Uploaded by

Siyamthanda Mpinga
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Section A [15

marks]
1. A technician notices that a program that is listed in the registry of a windows
computer is not found on that computer. What is a possible solution to the
problem?
a) Run fdisk/mbr from the command prompt
b) Reinstall the application. Then run the uninstall program
c) Restore the boot.ini file from installation media
d) Restore the ntdetect.com file from the installation media

2. A technician has been asked to reinstall the OS on a computer that has a


corrupted operating system. The technician inserts the installation media in
the optical drive. What would be the most likely action the technician should
perform next?
a) Change the boot sequence in the BIOS
b) Change the BIOS password
c) Flash the BIOS for a firmware upgrade
d) Change clock speeds in the BIOS

3. A technician is attempting to diagnose and rectify a common boot problem on


a windows 10 installation. Which Windows 10 advanced recovery option
should the technician use?
a) System Restore
b) System image recovery
c) Flash the BIOS for a firmware upgrade
d) Change clock speeds in the BIOS

4. Why would an administrator use Windows Remote Desktop and Windows


Remote Assistant?
a) To provide secure remote access to resource on another network
b) To connect to a remote computer computer over the network to control
its applications and data
c) To enable sharing of files and presentation with a group of users over
the internet
d) To connect to an enterprise network across an unsecured connection
and act as a local client of that network

5. A technician wishes to create a dynamic volume on a Windows 10 PC that has


two physical hard drives. The technician wants to achieve maximum write
performance with data fault tolerance. What type of dynamic volume should
be created to achieve this?
a) RAID 5 volume
b) RAID 1 volume
c) RAID 2 volume
d) RIAD 6 volume

6. Which Windows utility can be used to schedule a regular backup for


preventive maintenance?
a) Windows Task Manager
b) Disk Cleanup
c) System Restore
d) Windows Task Schedule

7. What are three common causes of operating systems problems? (choose


three)
a) A corrupted registry
b) Loose cable connections
c) Virus infection
d) CMOS battery problem
e) Incorrect IP addressing information
f) Failed services park installation

8. A user is typing to share a printer attached to a Windows 10 PC but is unable


to do so.
What account should be used to do that?
a) System
b) Local service
c) Network service
d) Administrator
9. A technician wishes to view all the process that are running for the active
user on a Windows 10 PC. What option must be selected on the Windows Task
Manager in order to do this?
a) Select the startup tab
b) Show processes under the user tab
c) Select the services tab
d) Select the performance tab

10.A user is typing to install a new application on Windows 10 PC but the


application fails to install fully. The user tries to uninstall the application but
fails to uninstall it. What can the user do to remove the application buts fails
to install. What can the user do to remove the application from the PC without
affecting existing applications and data?
a) Use the Reset this PC option
b) Restore from a Windows image file
c) Roll back the last driver installed
d) Restore using a System Restore point

11.A technician is troubleshooting a computer that has two monitors attached.


The technician wants to disable one of them to see if that changes the
symptoms exhibited. Which Windows tool would the technician use to disable
the monitor?
a) BIOS
b) Device Manager
c) Resource Monitor
d) Task Manager
12.A help desk technician is talking to a user to clarity a technical problem that
the user is having. What are two examples of open-ended questions that the
technician might use to help determine the issue? (choose two)
a) Has anyone else used the computer recently?
b) What happen when you try to access your files?
c) Can you boot the operating system?
d) Can you boot up in safe mode?

Section B
{25
marks}
1. What are the function of device manager?
(5)

2. A user has relocated to Germany and his laptop shows the date and time
is South Africa. What are the steps needed for the user to perform to
change the date, time, and region to match the location he is currently
situated (8)

3. Which Windows administrative tool displays the usage of several computer


resources simultaneously and can help a technician decide if an upgrade is
needed? (2)

4. The Control Panel is a Graphical User Interface (GUI) that allows users to
view and change system settings in Microsoft Windows. It contains a
variety of applets that can be used to configure different aspects of the
operating system such as appearance., hardware, software, and user
accounts. What are the steps in accessing Control Panel and List any 4
control panel utilities (6)

5. Chose the answer is True/False (4)


1. The Startup tab in the Task Manager can be used to examine which
processes are loaded at startup and can be used to identify the
application causing the startup delay.
2. An administration use windows Remote Desktop and Windows Remote
Assistant to enable sharing of files and presentations with group of
users over the Internet
3. When windows 10 is installed, it creates four default libraries for each
user.
4. Close-ended questions generally have a fixed or limited set of possible
responses, such as “yes” or “no”. Open-ended questions imply no
limited or fixed set of replies but rather generally prompt the responder
to provide more meaningful feedback.

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