Scribd
Upload
5 views10 pages

What Is Sipoc

What is

Uploaded by

Ahmed Shaaban
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
5 views10 pages

What Is Sipoc

What is

Uploaded by

Ahmed Shaaban
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 10

SIPOC

Suppliers Inputs Process


O
Outputs Customers

I P O
S resources needed
activities are products or services C
Who supplies the carried out to are created by (or Who are the
or provided by the
materials/inputs ? created value for result from) the customers?
supplier?
the customer? process?
What is SIPOC

SIPOC stands for Suppliers, Inputs, Process, Outputs, and


Customers. It's a visual representation used to
comprehensively understand and communicate a
process's flow and relationships. Originating from the
world of Six Sigma, SIPOC serves as a foundational tool in
process improvement and quality management
SIPOC Components
1- Suppliers: These are the sources that provide the necessary
ingredients for a process. Suppliers can be internal
departments, external vendors, or even environmental factors.
For instance, in a manufacturing process, suppliers might be
raw material providers.

2- Inputs: These are the resources or materials that are fed


into the process. Inputs are what's needed to kick-start a
process. In a coffee brewing process, for example, the inputs
would be water, coffee beans, and a coffee machine.
SIPOC Components
3- Process: This is the heart of SIPOC. It's a sequence of
activities that transforms inputs into outputs. In a SIPOC
diagram, this is often distilled into a few high-level steps to
avoid overwhelming detail. For instance, for a customer
service process, steps might include "Receive Call," "Identify
Issue," "Resolve Issue," and "Close Call."

4- Outputs: These are the end products or results that emerge


from the process. Sticking with the coffee example, the output
would be a cup of brewed coffee.
SIPOC Components

5- Customers: These are the entities or individuals who receive


or benefit from the outputs. In a business setting, customers
can be internal teams, external clients, or even end consumers.
When and Why to Use SIPOC

1- Clarifying Process Boundaries: SIPOC helps teams


understand the starting and ending points of a process,
ensuring everyone is aligned on scope.

2- Initiating Process Improvement: Before diving into detailed


process mapping or improvement activities, SIPOC offers a
high-level view, helping teams identify potential areas of
focus.
When and Why to Use SIPOC

3- Onboarding & Training: For team members unfamiliar with


a process, SIPOC serves as an excellent introduction, providing
a snapshot without overwhelming with details.

4- Stakeholder Communication: When you need to explain a


process to stakeholders, a SIPOC diagram can be an effective
communication tool.
SIPOC Diagram

1- Start with the Process: Identify the core process you're


focusing on. This should be a broad overview, like "Order
Fulfillment" or "Software Development."

2- Determine Outputs & Customers: Before diving into what


feeds the process, understand what comes out of it. Who are
the beneficiaries or recipients of the end product?

3- Identify Inputs & Suppliers: Now, work backward from the


process. What resources are essential to drive this process, and
where do they come from?
SIPOC Diagram

4- Map High-Level Process Steps: In the SIPOC diagram's


central section, outline the primary activities or stages of the
process. This should be a concise representation, capturing
the essence without diving into minutiae.

5- Iterate and Refine: Engage with stakeholders, process


participants, and experts. Gather feedback and make necessary
adjustments to ensure the SIPOC diagram is accurate and
valuable
Conclusion

SIPOC diagram is a high-level tool. It's not meant to capture


detailed process steps or nuances. Instead, it provides a bird's-
eye view to ensure everyone has a shared understanding of a
process and its context

You might also like