KX--TDA30

KX
KX-TDA
Hybrid IP PBX
KX--TDA100
KX Features
Understanding the TDA Series

KX--TDA200
KX

Panasonic Communications Co., Ltd.

TDA-SG-PCC-0414-V002 2nd Edition

Contents

Product Outline …..……. 03

03
VII. Computer Telephon y Integration (CT I)
I. Easy Ins tallation
1. What is C TI? ….. ……. 31
1. Quick Installat ion Using Default Sett ings ….. ……. 04 2. PC Phone and PC C onsole …. …….. 32
2. Settings Are Easy t o Cha nge ….. ……. 05
VIII. Monitoring
II. Easy Upgrading
1. Doorphone/Door Op ener ….. ……. 33
1. Proprietary Telephones (PT) ….. ……. 06 2. Netw ork Cam era ….. ……. 34
2. SD Mem ory Card Softwa re Upgrades ….. ……. 07
3. Easy D-X DP Extension Addit ion ….. ……. 08 How to Use This Manual
III. DPT Models with Advanced Designs T his manual has been prepared to give a quic k, easy way
1. Digital Telephones f or t he TDA Series ….. ……. 09 of unders tanding the basic functions of the P anas onic TDA
H ybrid IP PBX s ys tems . E ac h page lists features at the top
IV. IP Telephon y and advantages at the bottom. T he advantages in blue are
1. IP Telep hony f or t he TDA Series ….. ……. 10 direc t advantages for the s ales pers on. T hos e in red are
advantages for the c us tomer. P leas e us e this information
V. Cost Management to make s ales talks more effec tive. For more detailed
1. Reducing Cost s Using a Lea sed Line ….. ……. 11 product information, s ee the G eneral D esc ription page,
2. Automatic R out e Select ion (AR S) ….. ……. 12 referred to in the lower right hand corner.
3. Toll Restrict ion by Password ….. ……. 13
4. Limit ed Call Durat ion for Each Line ….. ……. 13 Feature

Ⅵ. Higher Office Productivity

1. Wireless Convenience ….. ……. 14
2. QSI G Netw ork ing ….. ……. 17
3. VoIP ….. ……. 19
4. Call Distribution ….. ……. 20
5. DISA/Automat ed Att endant ….. ……. 22
….. ……. 25 General De scriptio n
6. Unif orm Call Distribution ( UCD) Chapter
7. Agent F eatures ….. ……. 26
Sales Adva ntage
8. Hospita lity ….. ……. 27 Custo mer Adva ntage
9. Voice Mail I ntegrat ion ….. ……. 29

02
TDA-SG-PCC-0414-V002
Product
Outline

Easy Six Key Points in the TDA Series

Basic
installation
1. Easy Installation
De fault start-up
Easy,
Easy, 2. Easy Upgrading
A
Advanced
dvanced Software can be upgrade d using a PC
PBX
PBX 3. DPT Models with Advanced Designs
A full line of use r-frie ndly m ode ls
4. Surveillance and Monitoring

Powerful
Powerful 5. Cost Management
Easy PBX
PBX Cost-ma na geme nt functions
Basic
maintenance
IP
IP
(Fut
(Future-
ure- 6. Higher Office Productivity
Rea
Ready)
dy) Advance d functions that boost
PBX
PBX productivity

Ready to use
immediately Panasonic PBX Concept
after delivery. Easy
Easy,, IP
IP (Future-
(Future-
A
Advanced
dvanced
Powerful
Powerful Ready)
Ready) PBX
PBX
PBX
PBX PBX
PBX

Panasonic Hybrid IP PBX Systems

Settings can be easily
changed from a PC . TDA Series
03
TDA-SG-PCC-0414-V002
 I 1. Quick Installation Using Default Settings
Easy
Installation

Different in Design from Large Systems

Easy set-
set -up = User-
User-friendly
Compact Design, and a
TDA Series Ready to go! Choice of Installation Methods
Only Mount it to the wall or in a rack.
Use right
Connection
Connection
work
work
Power
PowerON
ON
away! 2Basic
steps! KX-TDA30 can be mounted either
vertically or horizontally.
(Settings made automatically)
Rack mounted Wall mo unted
step1 step2 step3 S tep4 stepN

Connection
Connection
Make
Make ….
Make
Make Make
Make
Power
PowerON
ON system
system ext
extension
ension outgoing
outgoing
work
work settings
settings settings
settings call
call sett
settings
ings

Other Too many settings required

PBX systems
NBasic
steps
Set-up is complicated

dvantage
Sales
A dvantage A number of systems can be set-
set -up in a s ingle day.

Cust omer
A dvantage Phone system ca n be use d r ig ht a way.

04
TDA-SG-PCC-0414-V002
 I 2. Easy-
Easy-to
to--Change Settings
Easy
Installation
Changes to the system is in your hands.

Users can easily replace the default settings with PC Programming Software
their own custom settings, using either a PC or a
You can easily m ake programm ing change s
proprietary telephone (PT). The system is with a PC . Load the Mainte nance Console
password-protected to prevent unauthorised software into the PC , the n conne ct the PC
changes. and PBX with a USB cable.

PT Programming

Som e programm ing can be

pe rformed using a PT with a
m ulti-line display. The re are
t wo programm ing le ve ls:
Adm inistrator M aintenanc e C onsole
a nd Use r.
PC to PBX Connection
‹ Program Group Titles
yPersonal Prog ramming I t is eas y to c onnec t a PC to a TDA PBX for
Ring Tone, Speed Dial, Flexible Key Assign etc. advanced setting c hanges . Using a U SB cable,
ySystem Programming c onnec t the PC to the P BX U SB port or to the U SB
Call Charges, Remote Extension Lock, Call Restriction etc.
yManage r Programm ing port on a c onnec ted PT .* A s erial (RS-232C ) cable
All programming changes c an als o be c onnected to the PBX. P rogramming c an
als o be done over an IP based LAN or remotely via
dvantage I SDN or A nalogue Modem.
*A handset USB port is provided only on the KX-T7636 and KX-
T7633. (An optional KX-T7601 USB Board is required.)
Cust omer It's easy to c hange the settings us ing
A dvantage See C hapte r 12 of the Ge ne ral De scription
a PC or P T.
for more de tails.
05
TDA-SG-PCC-0414-V002
 II 1. Proprietary Telephones (PT)
Easy
Upgrading
Highly compatible telephones.
Applicable PT Models
T76xx Serie s

KX--TDA30
KX
KX--T7636
KX KX--T7633
KX KX--T7630
KX KX--T7665
KX

Digital PT
T75xx /
T74xx Serie s

KX--TDA100
KX
KX--T7436
KX KX--T7533
KX KX--T7425
KX KX--T7565
KX

T77xx Series T71xx Series

Analogue PT

KX--TDA200
KX

KX--T7730
KX KX--T7750
KX KX--T7710
KX KX--T7101
KX

dvantage
Sales You ca n tell curre nt Panasoni c users how
A dvantage ine xpe nsive it ca n be to upgrade.

Cust omer Initial re pla ce me nt costs a re low . See C hapte r 4. 4. of the Ge ne ral Description
A dvantage
for more de tails.
06
TDA-SG-PCC-0414-V002
 II 2. SD Memory Card Software Upgrades
Easy
Upgrading
All PBX settings can be stored and
managed on a single SD Memory Card.
Using the SD Memory Card
that is supplied with the
Programs Examples
TDA Series, you can SD Memory Card Slot
upgrade the PBX without
LED
connecting it to a PC. The
SD Memory Card contains
software for handling
customer data and
all Hybrid IP PBX
processes.

SD Memory
Illustration shows
KX-TDA 30. Card 24 mm
What is an SD Mem ory Card?

dvantage SD stands for Se cure Digital.

An SD Memory Card is tiny –
24 x 32 x 2.1 mm – ye t holds 32mm
Sales Easy to upgrade, and maintain customer a huge amount of data and
A dvantage Data. feature s sophisticate d memory
prote ction functions.
Cust omer The system ca n be upgrade d even while it
A dvantage is in use (except for some spec ial cases). See C hapte r 12. 4. 2. of the Ge ne ral De scription
for more de tails.
07
07
TDA-SG-PCC-0414-V002
 II 3. Easy D-
D-XDP Extension Addition
Easy (Proprietary Telephones)
Upgrading
Digital means easy,cost-effective upgrading
With a DHLC Card Installed Wireless
DXDP /XDP Por t

D-X DP/X DP Por t D-X DP/X DP Por t 2-wire TDA100/T DA200

TDA100/T DA200 4-wire 2-wire

DLC 2-wire
OR TDA100/T DA200 CSIF
T7600 Series
DHLC T7600 Series T7600 Series
4-wire DHLC 2-wire
T7600 Series T7600 Series Single Line 2-wire
Telephone

Single Line A s your office gro ws,

Telephone
the convenience gro ws too.
You can use your current
With a DLC Card Installed
sing le-line telepho nes.
DXDP /XDP PPor t
Enjoy full
TDA100/T DA200 2-wire
wireless
convenience.
DLC
2-wire
T7600 Series T7600 Series

dvantage TDA100/200 :DXDP function is available from Ver.1.1.

TDA30 : D-XDP function is available from Version 1.0.

Cust omer Use the DXDP port to ad d extens ions

A dvantage See C hapte r 4. 1. of the Ge ne ral Description
without add itio nal installation costs.
for more de tails.
08
TDA-SG-PCC-0414-V002
 The DPT Models that
III Make the Best Match with the TDA Series
DPT
DPT Mod
Mod els
els
with
with Advanced
Advanced
Designs
Designs The KX-T76xx Series of DPT (Digital Proprietary Telephone)
models have been developed especially for the TDA IP PBX Series.

Panasonic KX-
KX- T76xx Series Line-
Line- up

KX--T7636
KX KX--T7633
KX KX--T7630
KX KX--T7625
KX

KX--T7665
KX KX--T7603
KX KX--T7640
KX KX--T7601
KX
Multi-Lingual Displays
Se le ct from se ve ral
languages for the display,
including Ge rman, Fre nch,
Spanish and Portuguese.
KX-T7636/7633 Only KX-T7636/7633 Only
Up to five languages can
All system te lephones come with a wall m ounting k it. be registe red in the system .
*Some languages are not
dvantage supported.

Cust omer A ll models ca n be either used o n a

A dvantage desktop or wall-
wall-mounted. The LCD
disp lays a wealth of information. See C hapte r 4 of the Gene ral Description
for more de tails.
09
TDA-SG-PCC-0414-V002
 IV IP Telephony for the TDA Series
IP
IP Telephony
Telephony

The Future of Telephony KX--NT136

KX

Customers interested in gradually evolving their businesses using IP

telephony can now benefit from the introduction of the new KX-NT136
IP telephone and KX-TDA0470 IP Extension card. Based on the
familiar high-end Digital Proprietary Telephone, the KXNT136 IP
Telephone including familiar one touch feature access to: Call Hold,
Conference Call, Call Transfer, Call Forward, and many more...

TDA PBX Leveraging standard data-network cabling, the IP telephone

can reduce installation cost as well as make telephony
available wherever there is a data network. There are two
KX-TDA0470 ways in which the NT136 can ob tain its po wer, either from a
IP-Ext 16 network switch that suppor ts ‘Power-over-Ethernet’ (POE) or
from a standard AC adapter*.
Supporting a 6-line alphanumeric LC D display, the KX-NT136
LAN KX-NT136
IP telephone is a perfect solutions for both office employees or
PC
remote workers / home workers.
*AC Adapter KX-A237 purchased separately

Connection
The NT136 has two Ethe rne t
dvantage ports for conne ction to the
data ne twork and PC .
Cust omer
A dvantage No need for add itio nal wiring, the NT136
can be p lug ged direct ly into network.

10
TDA-SG-PCC-0414-V002
 V 1. Reducing Costs Using a Leased Line
Cost
Management
You can cut costs by using a leased line,
such as ISDN
The TDA series is easy to connect easily to a
leased line. For a flat fee, you can use PRI, E1,
T1, or E&M interfaces to communicate among Talk all you
branch offices. It's almost as if the branches want for one
Basic
were extensions within your office. flat fee

TDA100/TDA200 TDA100/TDA200
PRI
E1
T1

T7600 Series T7600 Series

E&M
The TDA30 does not support
PRI, T1/E1, or E&M
dvantage interfaces.

Cust omer Using a lease d line, you can communicate

A dvantage with dista nt offices at a lo w cost. See C hapte r 1. 2. , Chapte r 14.4.-
14.4.-14.6. of the
Ge ne ral De scription for more de tails.

11
TDA-SG-PCC-0414-V002
 V 2. ARS (Automatic Route Selection)
Cost
Manageme nt
No need to dial the carrier code for each call

The PBX determines Benefits

the mostBasic
inexpensive
carrier and then dials z No more need to dial the carrier code.
accordingly. Lowest
Lowest z C an be used with any type of telephone.
Price
Price
Single line Telephone Cordless
telephone with fax phone

z C an be used with any dialling mode.

Rotary dial Pushbutton

z C an be used with an analogue or

Carriers
digital line.
z Also operates when using call
dvantage forwarding to an outside line.

Cust omer If you subscrib e to severa l carriers, the PBX will choose
A dvantage See C hapte r 9. 1. of the Ge ne ral Description
the least expensive carrier f or each call y ou place. for more de tails.

12
TDA-SG-PCC-0414-V002
 V 3. Toll Restriction by Password
Cost
4. Limited Call Duration for Each Line
Manageme nt

Toll Restriction Limited Call Duration

A password-protection feature You can set call time limits for
prevents unauthorised each line group, and specify to
telephone use. which extensions the limit
applies.

For exam ple, you

could se t the syste m
to lim it long-
long-distance
long- distance
calls to two m inutes
and local calls to e ight
m inute s, the n apply
the se ttings to ce rtain
phone s only.

dvantage dvantage
Cust omer Cust omer Boost prod uctiv ity by red uc ing
A dvantage You can prevent v isitor s from A dvantage
time spent on unwanted calls.
plac ing certain ca lls while
allo wing them to have
predetermined p hone access. See C hapte r 9. 6.,
6. , Chapte r 9. 8. of the Ge ne ral
De scription for more de tails.

13
TDA-SG-PCC-0414-V002
 VI 1. Wireless Convenience
Higher
Office
Productivity The TDA Series can be integrated
with Panasonic Wireless solutions.
Connecting a TDA model to a Portable Station (PS) makes DECT PS
2.4GHz PS
it possible to access the PBX features via the PS for
smooth, easy communication. Using the Wireless XDP,
you can set the handset to the same extension as your
desk phone, and then receive calls when you're away
from your desk. KX-- TCA255
KX
Office Factory
You can KX-- TD7680
KX KX-- TD7690
KX KX-- TCA155
KX
rece ive cal ls
whiBas ic e
le you'r Connection Diagram
awa y from
your desk. TDA100/TDA200

PSTN
ISDN
CSIF

•Wireless system is also compatible to the

KX-TDA30
•A low-cost 2ch Cell Station is available for
KX-TDA30/100/200 and a 4ch Cell Station is
available for KX-TDA100/200.

Effective for businesses like these...

dvantage z Offices z Department stores
z Factories z Car dealers
z Hotels
Cust omer You can take ca lls wherever you are, so
A dvantage you never keep a customer waiting. See C hapte r 15 of the Ge ne ral De scription
for more de tails.
14
TDA-SG-PCC-0414-V002
 VI 1. Wireless Convenience
Higher
Office
Productivity The TDA Series can be integrated
with Panasonic Wireless solutions.
There are two Wireless Cell Stations available for the KX-TDA Series:
•KX-TDA0142 - is a 4ch (3ch for 24.GHz) cell station available for the TDA100/200 and
requires connection to a Cell Station Interface (CSIF) card (KX-TDA0143 – 4 CSIF card and KX-
TDA0144 – 8 CSIF card).
•KX-TDA0141- is a Low-cost 2ch cell station available for TDA100/200/30, and is directly
connected to a single port of either a DLC or DHLC card.
Connection d iagrams

KX-TDA PBX

PSTN DHLC/
ISDN DLC
TDA100/ 200 T7600 Series *SXDP
PSTN
ISDN TDA0143/144
CSIF

KX-TDA 0141

KX-T DA0142 KX-TDA 0141

Cell coverage
area
Effective for businesses like these...
dvantage z Offices z Department stores
z Factories z Car dealers
z Hotels
Cust omer You can take ca lls wherever you are, so
A dvantage you never keep a customer waiting. See C hapte r 15 of the Gene ral Description
for more de tails.
15
TDA-SG-PCC-0414-V002
 VI 1. Wireless Convenience
Higher
Office
Productivity Increase the range of your wireless-DECT
The KX-A272 DECT Repeater greatly extends the range of your DECT telephones or PBX cell
stations. The KX-A272 repeater extends the range in all directions, allowing several areas to be
covered.
T he KX-A272 DECT repeater s upports the following:
• 2 simultaneous s peec h paths (2c h) per repeater.
• M aximum of 128 DECT hands ets , in s tand- by mode (depending on P BX and c onfiguration).
• M aximum of 6 repeaters regis tered to 1 C ell station.
• M aximum of 3 repeaters c an be c onnec ted in a line (‘D ais y C hain’ mode).
• Allows seamless Handover between DECT hands et, c ell s tation and repeater.
DECT Handset Compatibility
Connection d iagrams

KX-TDA PBX KX-TDA 0141/ 0142 KX-A272

PSTN
ISDN

Daisy Chain configuration

The KX-A272 is compatible with The KX-A272 repeater is
the following cell stations: simple to install. The
• KX-TDA0141 repeater supports both
• KX-TDA0142
Automatic and Manual
registration to the cell
station and is registered in
the same way as a DECT
handset.
dvantage
Effective for businesses like these...
You can take ca lls wherever you are, so z Offices z Department stores
Cust omer
A dvantage z Factories z Car dealers
you never keep a customer waiting.
z Hotels

16
TDA-SG-PCC-0414-V002
 VI 2. QSIG Networking
Higher
Office
Productivity
The TDA Series supports the QSIG protocol,
which makes easy PBX networking possible.
QSIG is one of the most flexible You ca n make
platforms for networking effective use of
Basic
systems. QSIG enhances the your cu rrent
TDA Series' ability to pass call-
I can use our PBX.
processing data to other existing PBX too? No problem!
systems and makes the TDA
Other PBX
Series a very network-friendly QSIG
TDA PBX
QSIG
system. protocol protocol

Ext 101 Ext 102 Ext 103 Ext 201 Ext 202

Effective for businesses like these...

dvantage z Companies with many branch offices
z A irline compa nies
z Tra nsportatio n industr ies
Cust omer You can b uild an ec onom ical ne w system
A dvantage while still using your curre nt system. See "Q SIG Ne twork " se ction of the
Feature Guide for m ore de tails.
17
TDA-SG-PCC-0414-V002
 VI 2. QSIG Networking – Busy Lamp Field (BLF)
Higher
Office
Productivity A Network Operator can monitor which
branch office is busy.
Network Busy Lamp Field (BLF), allows a maximum of 32 different
extensions over 7 PBX systems to be monitored by a single Network
Operator using DSS keys. These extensions can be part of a global PBX
Finland
QSIG
QSIG network connected over both ISDN or Voice-over-IP.
Monitor PBX 7 If any of the 32 extensions are in a call, the operators DSS key for that
extension will light red.

Holland
QSIG A progra mme d DSS key L ED wi ll show the status
Monitor of an exte nsi on w he n it is: busy , receivi ng a n
. PBX 6
. incomi ng call ( ri nging) or i n ‘ Do not Di sturb’
.
(DND) mode . A ll the se f eatures are ava ila ble f or
bot h si ngle a nd networke d TDA PBX syste ms.
Spain QSIG
DSS Key LED Status
Monitor PBX 2 Extension S tatus S ingle TDA PB X Netw orked TDA PB X
Bus y So lid Re d So lid Re d
Rin gin g Fla s hin g Re d So lid Re d
Do No t D is tu rb So lid Re d So lid Re d
Fr ance UK
QSIG

Monitor PBX 1 Operator PBX

dvantage Effective for businesses like these...

z Companies with many branch offices
Cust omer Never waste t ime ca lling a busy bra nch
A dvantage z A irline compa nies
office extension . z Tra nsportatio n industr ies

18
TDA-SG-PCC-0414-V002
 VI 3. VoIP (Voice over Internet Protocol)
Higher
Office
Productivity
Easy, low-
low-cost communication within the network
VoIP (Voice over Internet Protocol) is a new
U.K. Japan communication method using an IP network to carry
voice communication. If you use a leased line for the IP
network, VoIP allows you to talk to your remote offices
anywhere in the world for no additional charge. VoIP also
allows simultaneous voice and data transmission. The
VoIP network supports private network communications
using the TIE line service method. QSIG service is
IP
available for networking features.
Private
Network
Connection d iagram

Ext.1000 PBX-1 PBX-2

Ext.1000 Ext.2000
. .
Ma na ge d IP
. IP-GW
Network
IP-GW
.
Malaysia Ext.1999 Router Router Ext.2999
Ext.1999
There's no lo ng dista nce
charge - no matter ho w long PBX-3
Ext.3000
you talk to your overseas party. Dial s [ 2999] .
IP-GW .
dvantage Router Ext.3999

Cust omer Major cost sav ing s, espec ially if you have
A dvantage See C hapte r 1. 1.,
1. , Chapte r 14. 7. of the
distant branc hes Ge ne ral De scription for more de tails.

19
TDA-SG-PCC-0414-V002
 VI 4. Call Distribution
Higher
Office
Productivity
The TDA Series offer sophisticated Call
Distribution features.
The TDA PBX systems provide a variety of call distribution options. When a call comes in to a
busy line or an unattended phone, the system can distribute it to another extension, a voice
mail system, a home or mobile telephone, or other pre-programmed destinations.

Call Distribution Examples

1. Ring all extensions 2. Ring available extensions 3. The forwarding order can
(Simultaneous Ring). in order (UCD). be set (Priority Hunting).

1st Priority 2nd Priority 3rd Priority 4th Priority

1st call 2nd call 3rd call Ext 210 Ext 215 Ext 232 Ext 212
Reception Department Secretary Boss

Effective for businesses like these...

dvantage z Call ce ntres
z Hotels
z Boss / Secretary
Cust omer Callers never get a b usy s igna l, s o you
A dvantage never lose out on a b us iness oppo rtunity. See C hapte r 5. 4. of the Ge ne ral
De scription for more de tails.
20
TDA-SG-PCC-0414-V002
 VI 4. Call Distribution
Higher
Office
Productivity
The TDA Series offer sophisticated Call
Distribution features.
Call Distribution Examples
4. Flexible Numbering 5. Overflow Extension

Key features can be accessed via

If all extensions in a group
telephone keypad by dialling pre- are busy, an ‘Overflow
programmed key combinations
extension’ can be set take
called ‘flexible numbering plan’. E.g. the unanswered calls.

+ + +

= Log-in/Log -out
Busy Busy Busy

Overflow
Extension
These key combinations
can also be set to
programmable keys.

Effective for businesses like these...

dvantage z Call ce ntres
z Hotels
z Boss / Secretary
Cust omer Callers never get a b usy s igna l, s o you
A dvantage never lose out on a b us iness oppo rtunity. See C hapte r 5. 4. of the Ge ne ral
De scription for more de tails.
21
TDA-SG-PCC-0414-V002
 VI 5. DISA/Automated Attendant
Higher
Office
Productivity
Improve both customer satisfaction and
company image
With DISA/Auto Attendant (AA) callers can reach the intended
party without going through an operator. There are two Automated
Attendant functions which allow small companies to provide the
same level of service as a large corporation.

1. Simple Automated Attendant (DISA)

Using the DISA feature, you can easily set up an auto attendant to Press 1 – To Place Orders Press 1 – For Customer Service

professionally handle all incoming customer calls to your

businesses. An auto-attendant can drastically reduce the amount
of call traffic handled by the operator - allowing the operator to Order Dept Service Dept
No Digit Pressed
spend more time with your new or important cus tomers.
Functions supported include ability to:
Operator

•Se t-up multi-level Auto Atte ndant (Max. 64 messa ge levels)

•C reate Flex ible Message Flows
•Play Diffe re nt Gree tings Base d on Tim e of Day Requi re s OPB 3, and Me ssage Ca rd:
(Day/Lunch/Bre ak/Night) •KX-TDA 0191 f or TDA 100/200
•Inte rce pt DISA Routing – W he n No digits are pre sse d •KX-TDA 3191 f or TDA 30
•Assign Floating Ex tension for e ach O GM for easy programm ing
Effective for businesses like these...
dvantage z Tra ding companies z SOHO
z Hotels
Cust omer These features pr ovide you with greater
A dvantage See C hapte r 5. 6. of the Ge ne ral Description
flexibility a nd increases staff prod uctivity.
for more de tails.

22
TDA-SG-PCC-0414-V002
 VI 5. DISA/Automated Attendant
Higher
Office
Productivity
Improve both customer satisfaction and
company image
2. Incoming Call Distribution Queue
Increase customer retention by keeping your customers positively
engaged with voice message feedbacks while they are waiting for their call
to be answered. W hen setting up an Incoming C all Distribution (IC D)
Yes
group for your customers - the Message C ard allows you to provide
appropriate OGM messages to callers waiting in queue. Simply use the
Queuing Time Table feature of the KX-TDA PBX to create any message No – add
to queue
sequences for your business needs.

3. Timed Reminder Messages

Businesses in the hospitality market could easily benefit from this feature
where guests can receive a pre-recorded reminder message on their room
extensions. At set time, the p hone system calls the extension and plays an
appropriate message. Different messages can be played based on time of
day settings (example: Day/Lunch/Break/Night).
Businesses needing to implement guest wakeup alarm are just one of the
examples where a timed reminder message feature can be implemented.
Effective for businesses like these...
dvantage z Tra ding companies z SOHO
z Hotels
Cust omer These features pr ovide you with greater
A dvantage See C hapte r 5. 6. of the Ge ne ral Description
flexibility a nd increases staff prod uctivity.
for more de tails.

23
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 VI 5. DISA/Automated Attendant
Higher
Office
Productivity
Improves both customer satisfaction and
company image
4. Advanced Automated Attendant I’m either on another call,
(Voice Processing System) or away from my desk. Voice Mail
System
Please leave a message. …
Beep!
The DISA/Auto Attendant feature can be integrated
with a Voice Processing System to give you superior
call routing and messaging features.
If a desired extension is busy or unavailable, callers
can still be directed to tha t extension using the AA
feature and are greeted by the Voice Mail system.
Messages can be left for the desired extension Mess age
Customer KX-TD A
KX-
ensuring that all impor tant calls are never missed. PBX

A message indication lamp on the DPT will light to

alert the extension owner that a message is waiting
A uto A ttendant comb ined wit h a
for them. Voice ma il System.

Effective for businesses like these...

dvantage z Tra ding companies z SOHO
z Hotels
Cust omer These features pr ovide you with greater
A dvantage See C hapte r 5. 6. of the Ge ne ral Description
flexibility a nd increases staff prod uctivity. for more de tails.

24
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 VI 6. Uniform Call Distribution (UCD)
Higher
Office
Productivity
Incoming calls can be distributed to your staff.
UCD (Uniform Call Distribution) distributes
incoming calls evenly among all extensions You can use the built-
built-in
in order. call centre setting.
Calls are
First uni formly
Bas ic Example
distribute d.
Second Callers
Good Morning. This is
Panasonic. All agents are busy
now. Please hold the line.

Busy (Music plays)

Repeat
Music and
Message

Sorry, all the

Third Busy agents are still
A m essage is busy, Please hold
the line.
play ed whe n
Bas
all of theicli nes
When an agent
All extensions are becomes free
are busy. busy. Please wait.
Effective for businesses like these...
dvantage z Call ce ntres

Cust omer Distrib ute Incoming calls – therefore the

A dvantage work load is d istr ibuted evenly amo ng the staff. See C hapte r 5. 4. 1. of the Gene ral Description
for more de tails.
25
TDA-SG-PCC-0414-V002
 VI 7. Agent Features
Higher
Office
Productivity
Agent Features.
The KX-TDA has many Agent features that increases Call Centre functionality.

‘Hot Desking’ Log-in/Log-out Wrap up time

Walking Extensions Log-in/Log-out – Allows Wrap-up time – On completion

for Virtual Extensions Agents to log into a ring of a call, Wrap-up time is
- ‘Hot Desking’ is the group with an ID number. All activated to give the agent a
concept where an agent calls received by the agent short pre-programmed time
can log-in to any unused are displayed on the report before they can receive a new
desk phone with a pre- until the agent has logged- call. This allows them to
programmed ID number, out. If a pre-programmed complete any necessary
and that pho ne takes on number of calls to an agent paperwork to finalise the
their settings. remain unanswered, the previous call. This feature can
agent is automatically also be activated manually by a
Logged-out. This feature pre-programmed ‘Wrap-up’ key.
can be activated by pre- This feature is called Not Ready.
programmed ‘Log-in/Log-out
‘key.

Effective for businesses like these...

dvantage z Call ce ntres

Cust omer A Call Ce ntre environment can be set-

set -up with no
A dvantage additio nal softwa re neede d. See C hapte r 5. 4. 2.
2. of the Gene ral Description
for more de tails.
26
TDA-SG-PCC-0414-V002
 VI 8. Hospitality
Higher
Office
Productivity
Looking after your guests.
The KX-TDA PBX has several features that support its use in a hotel-type environment,
where extensions correspond to guest rooms. These features include:
Station Message Detail Recording, Programmable Message Print-out, Guest Room Billing,
Voice Mail Delete on Check-out, and Wake-up Call via dialling.

Station Message Detail Recording SMDR Programmable Message Print-out

The TDA is capable of printing or outputting This feature allows up to 8 different, 16

to a PC , a detailed log of the following character long text messages to be stored in a
information: Incoming/Outgoing Trunk call printing message area via programming. These
information including Dialled number, C all messages can be accessed via any extension
Duration, Account code, Room C heck- connected to the TDA PBX and the selected
in/C heck-out, and Timed Reminder message will be printed on the SMDR print-out.
Start/Answer/No Answer sta tus.

Requi re s Me mory Expa nsion Ca rd:

•KX-TDA 0105 f or TDA 100/200
•KX-TDA 3105 f or TDA 30

Effective for businesses like these...

dvantage z Hotels

Cust omer Kno w exactly who is using the PBX, whe n a nd

A dvantage what they are us ing it for See C hapte r 9. 3 of the Ge ne ral De scription for
more de tails.
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TDA-SG-PCC-0414-V002
 VI 8. Hospitality
Higher
Office
Productivity
Looking after your guests.

Mail Box Delete on Check-out Guest Room Billing

Guests extension Voicemail messages are Separately from SMDR, it is possible to

automatically deleted when the g uest has output a record of all calls made from a guest
checked-out. room. This information can be used for billing
guests when they check-out. O ther charge
items, including room mini bar charges, a
preset margin, and tax can also be added to
Remote Wake-up call set via dialling the bill.

A Hotel receptionist can easily set a timed

reminder for a guest extension simply by
using the Telephone push buttons.

Requi re s Me mory Expa nsion Ca rd:

•KX-TDA 0105 f or TDA 100/200
•KX-TDA 3105 f or TDA 30

dvantage Effective for businesses like these...

Cust omer Provide the features a g uest wo uld expect from z Hotels
A dvantage a first c lass hotel.

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TDA-SG-PCC-0414-V002
 VI 9. Voice Mail Integration
Higher
Office
Productivity
DPT integration makes it easy to configure
a Voice Processing System (VPS).
With Digital Telephone integration, you can Incoming ca lls ca n be recor ded a ny time of
connect a PBX to VPS by plugging in a single day or night, even when the office is clo sed,
wire. The VPS, which is automatically so there a re no lost b usiness oppo rtunities.
supported by the PBX, offers super-fast access
and a host of user-friendly features, such as 2- I'd like to meet and
Way Recording. discuss the contract...
Applicable Features
zVoice Mail Se rvice REC
zAutomated Atte ndant
zMulti-Lingual Se rvice
zInte rvie w Se rvice
zAutomatic Fax Transfe r
Hello,this is
Panasonic.･･･
Unique Panasonic Functions Please leave your
zLive Call Scre ening
message.
zRem ote Live C all Scree ning
Effective for businesses like these...
dvantage z Delivery services z Hotels
z Travel agencies z Tra ding companies
Cust omer Just set up V M a nd turn your system into a n z Cla ims hand lers
A dvantage automated s witc hboar d, or secretary, with
multi-- lingua l menus.
multi See C ha pte r 16. 6. of the Ge ne ral De scription
for more de tails.
29
TDA-SG-PCC-0414-V002
 VI 9. Voice Mail Integration
Higher
Office
Productivity
Revolutionary New Voice Processing Systems

The new KX-TVM50 and KX-TVM200 VPS systems help ensure that customer calls are
handled during high call traffic periods as well as outside normal business hours and help
retain your most valuable asset – your customers.

The VPS systems each offer automated attendant, automatic call

routing, and message notification capabilities, and each can be
customised to your business telephony needs.

New advanced features include, among others, e-mail KX--TVM50

KX KX--TVM200
KX
notification when a caller leaves a message, capability
Pana soni c deliv ers new level s of
to attach voice messages to e-mail messages, and communication ease a nd ef f iciency that
easier operation using the LC D and soft-keys on ca n hel p a ny busi ne ss achiev e highe r
Proprietary Telephones (PT). productivity.

Effective for businesses like these...

dvantage z Delivery services
z Travel agencies
Cust omer A new system means ne w and enhanced z Cla ims hand lers
A dvantage features.
See C ha pte r 16. 6. of the Ge ne ral De scription
for more de tails.

30
TDA-SG-PCC-0414-V002
 VII 1. What is CTI?
Computer
Telephony
Integration Computer Telephony Integration
Computer T elephony I ntegration (CTI ) is the tec hnology that brings the bes t of telephony and computers together providing
powerful and s imple produc tivity enhancements . T he c ombination of the two sys tems requires T elephony A pplic ation
P rogramming I nterface (TAPI) drivers - provided by P anas onic . With TAPI , us ers c an initiate c alls via their PC , view I nc oming
c all notific ation (Sc reen- pop), integrate with c ompany databas es , and muc h more.
T here are two types of TAPI c onfigurations possible:
1 st P arty involves direct connec tion between a T elephone (e.g. P anasonic KX-T7636 /T7633 ) and PC (using KX-T7601 USB
interfac e). Basic CTI applic ations s uc h as M ic rosoft D ialer, O utlook and others readily available c an be us ed.
3 rd P arty requires direct connec tion between a PBX and a CTI server. T he CTI server in turn is c onnec ted to all us er’s PCs over a
LAN network. C lient CTI applic ations c an work in combination with the CTI s erver to provide advanced telephony features , using
s imple mous e ‘clicks ’.

TDA PBX TDA PBX

1st Pa rt y CTI 3rd Pa rt y CTI
USB or
LAN

CTI server Benefits

3 rd Party
software
De pending on the type of CTI
USB Screen ‘Pop-up’ when
receiving an incoming call
software that is installe d, m ultiple
KX-T7601 PC running CTI LAN LAN Tele phony task s can be carrie d out.
application software
The se include :
•O ffices – Busy caller display, incoming call
display, Call accounting via SMDR etc .
Only available for KX-T7636/T7633. CTI Desktop client 3 rd
KX-T7601 USB Interface requir ed. Party software •Contact Centre – Incoming call display,
check-in/check out etc.
dvantage •Hotels – Room availability, check-in/check
out, Billing etc .
Complete CTI solution covering Call Control, Call
Sales Recording, Operator Console and many ot her
A dvantage applications to increase cust omer product ivit y
Effective for businesses like these...
Calls can be made directly f rom PC using shared z Offices
Cust omer cust omer dat abases (CRM). Calls can be logged and even
A dvantage z Contact Centre
recorded directly ont o PC’
PC’s Hard Drive. z Hotels

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TDA-SG-PCC-0414-V002
 VII 2. PC Phone and PC Console
Computer
Telephony
Integration

PC Phone PC Console
The PC Phone feature lets you handle calls just as PC Console provides powerful
easily as e-mail messages. support for operators who
Y ou c an integrate handle a lot of data. Perform
zRe cording PC Phone with
M icros oft O utlook. tasks quickly and easily using
zE-m ail me ssage s
zTele phone drag & drop mouse operation.
a nswe ring zRecording
machine fe ature zE-mail messages

T o dial, s imply c lick

on an entry in the
address book.

Voice memo
attac hment

dvantage
Create a network by simply connecting your Telephone Effective for businesses like these...
Sales and PC via their USB ports. This is a cost-
cost -effective
A dvantage solution f or smaller businesses. z Offices
z Contact ce ntres
Connect your telephone wit h your PC and you can record z Customer service centres
Cust omer conversat ions and attach voice memos to e-
e-mail
A dvantage See C ha pte r 16. 5. of the Ge ne ral De scription
messages.
for more de tails.

32
TDA-SG-PCC-0414-V002
 VI 1. Doorphone
Doorphone/Door
/Door Opener
Surveillance
and
Monitoring

Doorphone Door Opener

Using an optional Doorphone, OPB C ard and DPH You can unlock the door for a visitor from
(Doorphone Interface) C ard,* you can have a an extension telephone.
designated telephone, including a mobile phone, ring
when a visitor presses the doorbell.
This is convenient when you're expecting a guest while
you may be away from your desk. I’v opened the
door. Come on in.

*With the KX-TDA30, only the Doorphone

and DPH Card are required.

dvantage
Cust omer You can respo nd to a vis itor and even
A dvantage unlo ck the door without leaving yo ur desk,
saving time for both you a nd your guest.

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TDA-SG-PCC-0414-V002
 VI 2. Network Camera
Surveillance
and
Monitoring
You can build a low-
low-cost video monitoring system.
Using sensor control to capture and send images from a
Teleconference Syste m
network camera, you can visually monitor your office
from a PC or mobile phone.

I'll open the

door instead of
Interphone with Mo nitor you. You can b uild
a lo w-
w-co st
1. Re ce ive notification at your Basic
teleconference
PC , from a Doorphone .
system.
2. Have the UR L of a ne twork * By using optional camera
recording software, you
came ra showing outdoor can also record the signal.
conditions pop up on your
scre en. (If the cam e ra is
e quippe d with re mote pan IP Camera
and tilt control, you can
also scan the outdoor Panas onic Network C ameras are packaged with
built- in Web Server and N etwork C onfiguration
surroundings.)
s oftware, making it ideal for use in an IP
3. Unlock the door with a door network. Features inc lude remote pan and tilt
opene r. c ontrol, a wide 165 ° view, access for up to 10
us ers , and a us er- friendly design that ass ures
eas y installation. T his camera offers the high
dvantage performance needed for network use.

Cust omer You can monitor cond itio ns

A dvantage and prevent cr ime.

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