EMC ® VNX ™ SolVe Generator

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Recover SP Boot Image (non-destructive)

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VNX Miscellaneos Procedures
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Miscellaneous and How To Procedures: Recover SP Boot Image (non-destructive)

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November 13, 2015
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Publication Date: November, 2015
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Contents
Recovering the Boot Image on a VNX Storage Processor................................................3
Partition Definitions...................................................................................................................................... 3
Task 1: Recovery Procedure........................................................................................................ 4
Task 2: Configure HyperTerminal Logging...................................................................................6
Task 3: Reboot the Storage Processor........................................................................................ 6
Task 4: Boot MiniSetup................................................................................................................ 6
Task 5: Startup Utility Partition..................................................................................................... 9
Task 6: Install OS Recover Images............................................................................................ 10
Task 7: Uploading the Recovery Image to the Storage System.................................................13
Task 8: Selecting the Images to Recover the OS.......................................................................17
Task 9: Installing the Image on the Storage Processor..............................................................17
Service Note 1 - The Utility Partition Fails to Boot................................................................................20

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Recovering the Boot Image on a VNX Storage Processor

This procedure details the steps to recover the boot image for a VNX Storage Processor (SP), running
VNX for Block OE.
Recovering the boot image may be necessary when an SP is in an unbootable state. The SP may be
rebooting continuously or unable to boot from the mirrored pair of boot drives either in slots 0/2 or slots
1/3.

IMPORTANT: VNX Technical Support Level 2 should be involved in both the decision to use this
procedure and the execution of this procedure. If you have determined the SP has lost its image and are
confident in this procedure, you may proceed. If in doubt – CHECK FIRST!

IMPORTANT:

CAUTION: Pool LUNs might go offline after single storage processor (SP) re-image. Please see
EMC Knowledgebase solution emc290547 for further information on how to bring the LUNs back
online after a reimage. To prevent the customer from experiencing an unexpected data
unavailable (DU) situation, please schedule a maintenance window before performing the re-
imaging if Pool LUNs are on the array.

UPDATE: This issue has been fixed in R30.525 (Zeus SP11, Q3, 2012) and R31.726 (Elias MR2 SP4,
Q3, 2012). Check your code revision.

Partition Definitions
The table shows the typical boot and vault partitioning of the VNX drives that will be recovered.

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Table 1 Drive Partition Definition and Location

Task 1: Recovery Procedure

1. [ ] Connect a serial cable from a Windows server/desktop/laptop. The cable connects from a
COM port on the computer to the serial port on the SP you wish to reimage.
2. [ ] The COM Port on the computer should be set to:
9600 baud
8-bit
No parity
1 stop-bit
No flow control

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3. [ ] Set the other properties as shown in Figure 1.

Figure 1 Hyperterm properties Menu

4. [ ] Open a hyper-terminal session with the port characteristics described above.

Figure 2 Image Recovery Setup Connections

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Task 2: Configure HyperTerminal Logging

1. [ ] It is mandatory to document the entire process by turning on HyperTerminal logging.
2. [ ] In the HyperTerm Window select Transfer and Capture Text in the dropdown menu.
3. [ ] This log will be needed for Triage if an issue occurs that requires escalation.

Task 3: Reboot the Storage Processor

1. [ ] Insert or reboot the Storage Processor that needs to be re-imaged.
2. [ ] If the SP is currently installed, use Navisphere Manager and right-click on the icon of the
SP that needs to be re-imaged and select Reboot, otherwise reseat the SP.
3. [ ] The SP will begin a reboot.

Note: Do not use ESC to interrupt POST because this terminates POST before the self-tests are run,
and some of these self-tests are critical for a successful boot.

4. [ ] Monitor the boot sequence (BIOS and POST tests) when the string of alpha characters
shown below appear then enter the Ctrl/C key sequence.
Sample Reboot Screen capture
Copyright (c) EMC Corporation , 2011
Disk Array Subsystem Controller
Model: Argonaut: Clariion
DiagName: Extended POST
DiagRev: Rev. 03.11
Build Date: Wed Aug 20 15:08:57 2011
StartTime: 1/16/2011 09:31:36
SaSerialNo: CF2ZR082600088

This product includes software developed by Viola Systems

(http://www.violasystems.com/).

ABab << Stopping after POST >> CabcdefgDEFabcdGabcdeHIJabcKabcLabcMNOPQRSab

TUVabWXYZabcAAabcBBabcCCabcDDabEEFFGGHHIIJJKKabcLLabcMMabcNNabcOOabPPQQabcdef
RRabcdefSSabTTabUUabVVabWWabcXXYYZZAAABBBCCCDDDEEE

EndTime: 1/16/2011 09:33:37

.... Storage System Failure - Contact your Service Representative

5. [ ] POST prints “<< Stopping after POST >>” when the interrupt key sequence is accepted,
and then will complete all self tests before stopping.

Note: Any errors reported from POST must be resolved prior to continuing the conversion process.

6. [ ] Following the printout of the text Contact your Service Representative, type the
characters “recover” (case-sensitive) followed by Enter on your keyboard.
7. [ ] The Utility Partition will begin to boot.

Task 4: Boot MiniSetup

The Utility Partition images for VNX are distributed in a generic form usable by any VNX platform. When
the Utility Partition is booted for the first time on any SP, the generic image is customized to the particular
Storage Processor /Array Model in what is called a MiniSetup process. The result is a customized Utility
Partition for that particular SP/Array model.

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1. [ ] If the Utility Partition image needs this first-time processing, it will stop after the POST
testing is done to prepare for MiniSetup. It is not necessary to manually interrupt POST with Ctrl/C
again.
Sample Reboot Screen capture
Copyright (c) EMC Corporation , 2011
Disk Array Subsystem Controller
Model: Argonaut: Clariion
DiagName: Extended POST
DiagRev: Rev. 02.70
Build Date: Tue Jul 01 10:01:36 2011
StartTime: 1/16/2011 12:59:12
SaSerialNo: LKE00072301485

This product includes software developed by Viola Systems

(http://www.violasystems.com/).

ABabcdefghijklmnopqCDEFGabcdHabcdeIJabKabcLabcMabcNOPQRSabTabUVWabXYZAAabcBBabcCCab
cDD abcEEFFGGabHHabIIabcJJKKLLMMNNabOOPPQQabcRRSSTTUUVVWWXX
Initializing back end FIBRE...

2. [ ] After the MiniSetup reboot is complete, the Utility Partition boots.

3. [ ] If the Utility Partition boots as indicated by the sample capture below go to Task 5:
Startup Utility Partition. Otherwise continue to wait for the Utility Partition to install itself.
Sample Screen capture
ICA::UtilityFrontEnd
(c) EMC Corporation 2001-2004 All Rights Reserved
DiagName: ICA::UtilityFrontEnd
DiagRev: 05.31.000.5.xxx
StartTime: 1/16/11 13:12:43

4. [ ] After the ABC banner and Initializing back end FIBRE, the boot will proceed until it stops
in POST as shown below.
5. [ ] Look for the WARNING: POST has been instructed to stop the boot sequence message.
6. [ ] You may also see messages like INFORMATION: I/O Card 1 Power Up disabled. This
applies to any I/O Cards present slots other than slot 0. Power up is disabled on these cards during
this special MiniSetup process, but the slot 0 card remains powered.
Sample Reboot Screen capture
************************************************************
Extended POST Messages
************************************************************
INFORMATION: I/O Card 1 Power Up disabled
INFORMATION: I/O Card 4 Power Up disabled
WARNING: Peer reset
WARNING: POST has been instructed to stop the boot sequence!
************************************************************

EndTime: 1/16/2011 13:00:43

.... Storage System Failure - Contact your Service Representative

7. [ ] At this point type “recover” to request a boot to the Utility Partition again.

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Note: The “recover” key sequence can be used any time after stopping in POST to request a direct
Utility Partition boot. It bypasses the Diagnostic Menu and the DDBS Service Sub-Menu to go directly
to a Utility Partition boot.

Sample Reboot Screen capture

.... Storage System Failure - Contact your Service Representative
*******

8. [ ] A second boot to the Utility Partition will be initiated at this time.

Sample Reboot Screen capture
This product includes software developed by Viola Systems
(http://www.violasystems.com/).

ABabcdefghijklmnopqCDEFGabcdHabcdeIJabKabcLabcMabcNOPQRSabTabUVWabXYZAAabcBBabcCCab
cDDabcEEabFFGGHHIIJJKKLLabcMMabcNNabcOOabcPPabQQabRRabcSSTTUUabVVWWabcdefXXabcdefYY
abZZAAABBBabcCCCDDDEEEFFFGGGHHHIII
Initializing back end FIBRE...

9. [ ] The Extended POST Messages this time are slightly different. There will not be any
messages about I/O Module power up disabling.
10. [ ] An example is shown below. Look for screenshot that says: “WARNING” If you do hit
Enter by mistake, you will need to break into POST again and repeat the process of booting to the
Utility Partition.
************************************************************
Extended POST Messages
************************************************************
WARNING: POST has been instructed to stop the boot sequence!
************************************************************

EndTime: 1/16/2011 13:08:28

.... Storage System Failure - Contact your Service Representative

*******

11. [ ] Type “recover” to initiate the final boot to the Utility Partition.

CAUTION: Do not enter any keystrokes during this process. Do not hit Enter or touch the
keyboard. Doing so may by default say no to a question concerning loading older code
revisions.

12. [ ] When the Utility Partition boots, you will see a screen similar to the following.

Note: Be patient, there may be a pause of up to 15 minutes at this point. See Service Note 1,
Utility Partition Fails to Boot” if the Utility Partition does not boot successfully..

Sample Reboot Screen capture

int13 - READ PARAMETERS (1427)
int13 - CHECK EXTENSIONS PRESENT (1428)
int13 - GET DRIVE PARAMETERS (Extended) (1429)
int13 - READ PARAMETERS (1627)
int13 - CHECK EXTENSIONS PRESENT (1628)
int13 - GET DRIVE PARAMETERS (Extended) (1629)
int13 - WRITE (1806)
int13 - ALTERNATE RESET (1807)

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int13 - WRITE (1808)

int13 - ALTERNATE RESET (1809)
int13 - WRITE (1812)
int13 - ALTERNATE RESET (1813)
int13 - WRITE (1814)
int13 - ALTERNATE RESET (1815)

Task 5: Startup Utility Partition

1. [ ] When the Utility Partition finally boots successfully, it will run the Utility Front End.
2. [ ] The following banner will appear. The DiagRev and SP Type reflect the revision of the
Utility Partition loaded and the TARGET SP.
Sample Screen capture
ICA::UtilityFrontEnd
(c) EMC Corporation 2001-2004 All Rights Reserved
DiagName: ICA::UtilityFrontEnd
DiagRev: 05.31.000.5.xxx
StartTime: 1/16/11 13:12:43

OS Type............................Win03
SPID...............................Running
ASIDC..............................Running
ASIRAMDisk.........................Running
ICA................................Running
FileZilla Server...................Running
Connecting to ICA..................Success
SP Type............................VNX5700
SP ID..............................A
SP Signature.......................0x08291953
Press any key in the next 5 seconds to enter safe mode.
Checking Image Repository..........

3. [ ] In some cases the IRFS will be mirrored from Disk 4 to Disks 0 and 1.
4. [ ] This rebuild takes some time to complete and there will be disk activity on drives 0, 1, and
4.
Sample Screen capture
ICA::IRFS Starting rebuild from disk(s) 4 to disk(s) 0, 1
ICS::IRFS Rebuild Completed Successfully

Note: If this message is not seen during your reimage, there is no need for concern. This message
may only be seen during a conversion.

5. [ ] The Utility Partition boot continues as shown below. The IP address, Subnet Mask and
Gateway for the SP are shown only if the Network Configuration was previously entered.
6. [ ] If the addresses are not shown they must be entered in Step 44. [ ].
Sample Screen capture
ICA::IRFS Checking Volume for consistency
Sizing Image Repository............5632 MB
Sizing RAM Disk....................2047 MB
Management Port Discovery..........Found
Discovering Management LAN Port....ManagementPort0
Checking LAN Port State............Configured
Checking LAN Port Config...........Found Configuration File

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LAN Configuration Applied..........Network-A.cfg

IP Address........................10.6.95.80
Subnet Mask.......................255.255.255.0
Default Gateway...................10.6.95.1
Creating Parameter class...........Success
Creating CT Server class...........Success
Advertising to the Gateway.........Done
Loading Plugins....................Done

7. [ ] After the “Advertising to the Gateway” is done, the Utility Partition should respond to a
ping at this IP address.

Task 6: Install OS Recover Images

1. [ ] Now the Utility Partition boots normally.
2. [ ] The CLARiiON Utility Toolkit Main Menu screen will display as shown in Figure 3.

Note: To re-image the boot drives with a previous software version; use the LAN Port to FTP the file
from the Windows laptop or server to the array.

Figure 3 CLARiiON Utility Toolkit Main Menu

Note: The Utility Partition shows that the LAN Service port is enabled; the LAN Management port is
actually enabled. Therefore you need connectivity to the Customer LAN. Refer to Task 1: Figure 2: to
the Array and the customer’s LAN.

3. [ ] Verify that the Windows laptop or server has an active connection to the Customer’s
public LAN and the Array.
4. [ ] Select View LAN Service Port Settings by entering option 7 and press Enter.
Sample Screen capture
==============================================================================
CLARiiON Utility Toolkit Main Menu
===============================================================================

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1) About the Utility Toolkit

2) About this Array
3) Reset Storage Processor
4) Image Repository Sub-Menu
5) Plugin Sub-Menu
6) NVRAM Sub-Menu
7) View LAN Service Port Settings
8) Network Diagnostic Tools
9) Enable Engineering Mode
10) Install Images to Recover OS
11) Save Logs
Enter Option: 7

5. [ ] Press Enter to continue.

6. [ ] The LAN Service Port Settings screen displays the existing settings for the LAN service
port, as shown below.
Sample Screen capture
LAN Service Port Settings
IP Address 10.14.18.10
Subnet Mask 255.255.255.0
Default Gateway 10.14.18.1

Press the Enter key to continue

7. [ ] Write down the IP address for SP that you will be ftp’ing the image to. Either SP A or SP
B. You will need this information in order to FTP the recovery image file to the array. You now have
all the information you need to FTP the recovery image file onto the array.
8. [ ] Press Enter to continue.
9. [ ] If the Enable LAN Service Port option appears on the CLARiiON Utility Toolkit Main
Menu screen, then you must enable the LAN Service Port in order to FTP the recovery image onto
the array.
10. [ ] Select the Enable LAN Service Port Settings option and press Enter.
Sample Screen capture
=================================================================
CLARiiON Utility Toolkit Main Menu
=================================================================
1) About the Utility Toolkit
2) About this Array
3) Reset Storage Processor
4) Image Repository Sub-Menu
5) Plugin Sub-Menu
6) NVRAM Sub-Menu
7) Enable LAN Service Port Settings
8) Network Diagnostic Tools
9) Enable Engineering Mode
10) Install Images to Recover OS
11) Save Logs

Enter Option: 7

11. [ ] When prompted, type in the appropriate LAN Service Port settings for the SP.

Note: These settings use the current IP address properties already set for that SP. This information
can be found on the setup page. Refer to Step 40. [ ] if necessary.

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12. [ ] Then type y and press Enter to confirm your choices.

Sample Screen capture
================================================================
Confirm Network Settings
================================================================
IP Address 10.14.18.10
Subnet Mask 255.255.255.0
Default Gateway 10.14.18.1
Host Name: SPA-240
Domain Name: SVTDomain

Enable LAN Service Port with these settings? y/n [y]

Note: Do not close the HyperTerminal window. Leave the HyperTerminal session active.

Sample Screen capture

The LAN Service Port has been enabled
Automatically enable the LAN port with these settings in the future? y/n [n]

13. [ ] Answer N when prompted to save the LAN Port settings for future use. The IP address
may be changing. If you know it will remain the same, then you can answer y for yes.
14. [ ] The CLARiiON Utility Toolkit Main Menu is displayed.
15. [ ] Select Install Images to recover OS, option 10.
16. [ ] The “Select Images to Install” screen will appear.

Figure 4 Images to Install

17. [ ] If the proper Recovery Image is listed, select it to be installed.

Note: Be sure to select an image appropriate for the current release of Base Software on the SP.

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18. [ ] The Confirm Image Installation screen displays.

19. [ ] Confirm your selection.

Task 7: Uploading the Recovery Image to the Storage System

1. [ ] If the “No Images to Install” screen does not appear go to Task 9:.

Figure 5 No Images to Install

Note: If you happen to have incompatible images in your repository you may see the following
screenshot:

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Figure 6 Warning Incompatible Images

Note: The warning message screen warns you that you must install the proper Recovery Image or
Conversion Image for the Flare release version currently running on the storage system and storage
system model type.

2. [ ] Place the VNX Base Software .mif file you are installing in a directory on the
server/desktop/laptop that has LAN connectivity to the SP you are reimaging.
3. [ ] The easiest method to move the file is via ftp. The easiest method to move the file is via
ftp. On the Workstation, open a command prompt and navigate to the directory where the .mif
recovery image resides, then create an FTP connection to the SP, using clariion1992 as the
username and password:
c:>ftp 10.14.18.10
clariion1992
clariion1992
>bin
>hash
>put FLARE-05.32.000.5.008.mif

4. [ ] You can also move the file using a Windows Explorer FTP client on the same
server/desktop/laptop and connect to the LAN Port of the SP, using the Management LAN Port IP
Address in the Path or URL line.
Example: ftp:// 10.14.18.10

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5. [ ] When the FTP connection is established, a login window appears. Enter the username
clariion and the password clariion! and click Login. If the above login fails, enter the username
clariion1992 and the password clariion1992 and click Login.

Note: If you encounter an “access denied” error when logging on to the SP FTP server, follow the
emc122393 primus article.

6. [ ] Drag/drop the .mif image to the ftp window previously opened.

Figure
7
Figure
7
Figure
7
Figure
7
Figure
7
Figure
7
Figure
7
Figure
7
Figure
7
Figure 7 Browser FTP Window

7. [ ] The file is transferred as shown in Figure 8

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Figure 8 Browser file transfer display

8. [ ] When the file has been copied to this window, it is in a temporary memory called “RAM
disk”.

Figure 9 Browser Ram Disk display

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Task 8: Selecting the Images to Recover the OS

1. [ ] Leave the above FTP browser window open and return to the HyperTerminal window with
the CLARiiON Utility Toolkit Main Menu.
Sample Screen capture
=================================================================
CLARiiON Utility Toolkit Main Menu
=================================================================
1) About the Utility Toolkit
2) About this Array
3) Reset Storage Processor
4) Image Repository Sub-Menu
5) Plugin Sub-Menu
6) NVRAM Sub-Menu
7) Enable LAN Service Port Settings
8) Network Diagnostic Tools
9) Enable Engineering Mode
10) Install Images to Recover OS
11) Save Logs
Enter Option:

2. [ ] From the main menu, select Install Images to recover OS, option 10.
3. [ ] The Select Images to Install screen will appear to verify the image was uploaded
successfully and select it to be installed.

Figure 10 Select Images to Install

4. [ ] Enter y if the image selection is correct.

Task 9: Installing the Image on the Storage Processor

1. [ ] The Select Storage Processors to install images for screen will appear.

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CAUTION: If you choose to re-image both SPs, the other SP you are not currently connected
to via the serial cable MUST be removed from its slot before continuing.

Figure 11 Select Storage Processor

2. [ ] Enter the option for the SP(s) being reimaged.

3. [ ] The image will begin to copy to the boot drives of the target SP.

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Figure 12 Image Installation Progress

4. [ ] Check to see that the operation has completed successfully as shown in Figure 13

Figure 13 Copy Operation Success

5. [ ] Press Enter to continue.

6. [ ] This will bring you back to the CLARiiON Utility Toolkit Main Menu.

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Figure 14

7. [ ] Reset Storage Processor by entering option 3.

8. [ ] The SP boots from the image just loaded. It will always reboot at least one more time to
retrieve the real code from the PSM. When the storage processor has completed its reboot, the Fault
LED on the air dam of the SP should be off and the storage processor will be manageable via
Navisphere.
9. [ ] If you chose to re-image both SPs, when the first SP is completely booted and accessible
through Navisphere Manager it is then safe to insert the second SP.
10. [ ] The second SP will go through the same multiple reboot process as the first SP did.
Recover Boot image on VNX - emmys- dan edit5-1-11.doc 5/2/2011 3:46 PM Last saved by nowlad
21

Service Note 1 - The Utility Partition Fails to Boot

The Utility Partition may fail to boot with one of the following symptoms:

1. [ ] Errors from POST similar to the following:

ErrorCode: 0x00000187
ErrorDesc:
FRU: All System FRUs
Device: DIAG MENU
Description: Disk not logged in Error!
Rev: 01.27
Target ID: 0x03
Targets Found: 0x00
EndError:
ErrorTime: 08/12/2006 04:18:23

int13 - ALTERNATE RESET (712)

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Resetting Storage Processor...

A second attempt to boot the Utility Partition usually succeeds. Simply break into POST when the SP
reboots and retry the steps to boot the Utility Partition a couple of times. If multiple attempts fail, then
escalate to CLARiiON Technical Support.
2. [ ] A series of messages are displayed on the screen as the Utility Partition boots which look
similar to int13 - GET DRIVE PARAMETERS (Extended) (xxxx). The xxxx value increases as the
boot progresses. The last message displayed is typically 13xx. That value varies depending on timing
and the platform type. If the messages stop and no output appears for more than 15 minutes or if the
SP resets and reruns POST, then do the following:
a. Completely power off the array (including all enclosures).
b. Verify that cabling is correct and properly seated.
c. Attempt to boot the Utility Partition on the same SP again (continue logging the HyperTerminal
session).
d. If that fails, attempt to boot the Utility Partition on the other SP (be sure to attach the serial cable to
this SP and log this HyperTerminal session to a NEW/DIFFERENT logfile).
e. If that fails, collect the following support material and escalate to CLARiiON Technical Support:
SPCollects from the source array (obtained after installing the conversion packages)
HyperTerminal logs from all boot attempts of each SP
Hard and/or soft copies of the BOM included in the conversion kit
Serial numbers and revisions of the items in the Conversion Kit (for example, LCCs, SPs, Midplane,
cables, if they aren’t already included in the BOM)

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