Garson 6 POS - User Manual
Garson 6 POS - User Manual
MANUAL
TABLE OF CONTENTS
................................................................................................................................................................................................ 0
Table of Contents .................................................................................................................................................................... 1
NOTES....................................................................................................................................... Error! Bookmark not defined.
About the Manual ................................................................................................................................................................... 4
Note .................................................................................................................................................................................... 4
Options described ........................................................................................................................................................... 4
Prerequisites ................................................................................................................................................................... 4
Cooperation .................................................................................................................................................................... 4
Garson - IT Systems ................................................................................................................................................................. 6
Applications......................................................................................................................................................................... 6
Garson BackOffice ........................................................................................................................................................... 6
Garson POS...................................................................................................................................................................... 6
Garson POS Android........................................................................................................................................................ 6
Garson POS Panel............................................................................................................................................................ 6
Fiscal Devices and printers .............................................................................................................................................. 7
User interface.......................................................................................................................................................................... 8
Logging in .............................................................................................................................................................................. 10
Main window ........................................................................................................................................................................ 12
Restaurant layout.............................................................................................................................................................. 12
Areas ................................................................................................................................................................................. 12
Operations ........................................................................................................................................................................ 13
Quick order ....................................................................................................................................................................... 13
Orders ................................................................................................................................................................................... 14
Choosing a table................................................................................................................................................................ 14
Making order..................................................................................................................................................................... 14
Info [1] ........................................................................................................................................................................... 16
Items [2] ........................................................................................................................................................................ 17
Current orders [3] ......................................................................................................................................................... 18
Edit order operations [4]............................................................................................................................................... 19
Order and Receipt operations [5] ................................................................................................................................. 21
Order groups ..................................................................................................................................................................... 22
Transfer group............................................................................................................................................................... 24
Join groups .................................................................................................................................................................... 26
Split receipt ................................................................................................................................................................... 26
You are looking at the manual for the Garson POS application, version 6. Instructions for the Backoffice and Mobile
applications are provided separately.
If you have any questions while using the program, or the manual is not informative enough, please contact us.
We tried to provide the most common uses in the manual and show how all the basic operations of running a restaurant
business are performed.
In addition to descriptions of the operations, you will also find real life examples, answers to frequently asked questions,
a description of the Garson systems, and other information which we believe you may find useful.
TIP
We recommend you use the CTRL+F key combination on your keyboard for quickly searching the manual.
NOTE
OPTIONS DESCRIBED
Depending on the version of POS you are using, you may come across a description in the manual of a function you are
not using on your premises.
Also, not all operations are available for all users. Some functions described in this guide may be unavailable for you. If
you want to perform those actions you must ask your manager for help or for getting higher privileges in the system.
PREREQUISITES
This manual assumes that you are familiar with the basic concepts and procedures that are used and occur when
running a restaurant business.
COOPERATION
If you have any comments regarding this manual as well as comments about how the software works, please let us
know.
APPLICATIONS
The Garson Information System consists of several components that together enable the smooth operation and
complete insight into your business.
GARSON BACKOFFICE
BackOffice is the center of the IT system at the restaurant. This is where all system parameters and applications are set
up, where the items are updated, where the finances are reviewed, and where the warehouse is managed.
Garson system is normally set up so that only the owners and managers have access to the BackOffice application.
GARSON POS
Garson POS applications are waiter (desktop and mobile) applications that are used to record transactions, create and
issue orders, invoices and daily reports. This guide will cover those operations.
Live is app for managers that allows you to track operations in real time. You can quickly see what is going on in your
restaurant, see the turnover, see what the waiters’ task were s, what the orders were, what was billed, how many item
were sold and whether anything was cancelled.
Fly is a POS mobile application that behaves like the standard Garson POS application. It is often used in larger
establishments, in bars with patios, as well as smaller venues where it can fully replaces the desktop POS application.
Analytics is an application that provides owners with an analysis of their business operations.
For this reason, usually everyone (except our Support Team) has restricted access to the POS panel.
Selecting the option is performed with click, double click (in the lists) or by pressing the button on the screen.
When there should be made input you could do this by using standard keyboard but you will always have an option to
show screen keyboard so you can make input on the screen or by mouse only. Sometimes, screen keyboard will pop up
automatically.
TEXT INPUT
NUMERICAL INPUT
LIST NAVIGATION
If you do not see this icon on your desktop and you do not know how to find where Garson POS was installed, ask call
our Support Team.
In order to start the application you have to use your ID card or to manually enter your PIN code.
After successful login, main window, which represent restaurant table layout, is opened.
System configuration define period of inactivity after which user is automatically logged out from the application.
Central part of the screen is a representation of your restaurant floor plan and table layout (or some part of it). By
choosing tables on the screen you will make orders. Please, refer to Orders section if you want to know how to make an
order.
At the bottom of the main screen are operations which waiter will needed during his workday. All these functions will be
described in the follow-up of this guide.
AREAS
One POS application could work with several layouts (areas in restaurant) and that depends on your restaurant and
system configuration. Switching between those layouts is made by simple click on preferred layout.
Such as any other setting, look and layout of tablesayouts of any area are defined through Garson BackOffice
application.
If you think that areas are not well defined and that they should look differently you must change those settings
through Backoffice application.
OPERATIONS
Cash register
Waiter’s receipts
Waiter charges
Transfer charges
Receipts for Invoicing
Other operations
QUICK ORDER
Please refer to Quick orders section.
Every occupied table shows waiter and current charged amount info. Tables on the layout could be marked with several
colors:
NOTE
Disabled table: Some users have privileges defined in such way that they can access and modify orders of other
users. Those are usually shift managers. Consequentially, for them, tables charged by another waiters would not be
disabled.
MAKING ORDER
Selecting table opens screen for orders (in follow up referred as Order Screen).
Info [1]
Items [2]
Current orders [3]
Edit order operations [4]
Order and Payment [5]
Order groups [6]
In the upper part are buttons for item groups and subgroups.
NOTE
If you think your items should be arranged and grouped in some othert way you should do it through Backoffice app
or talk with your manager.
After selecting an item it will be added on the left side, in the order preview [3].
Prices that are show are prices from current pricelist. You can switch pricelists by using the option Active Pricelist.
If some client (loyalty program, employee…) is chosen than appropriate discount and/or prices will be shown.
MODIFIERS
If selected item has modifiers popup screen will be shown where you should precise guest preferences.
Lists all items with their prices, order subtotal, waiter charged and order timestamp.
If you need to edit an item you should select it and use Edit Item option in [4].
NOTE
Options that are shown and their enabled/disabled status depend on the order state (created/issued) and your
access privileges. For example, some waiters could not cancel items or orders if that is the security setting for your
restaurant.
CANCEL ITEM
It will delete selected item form the order.
If order has already been issued confirmation dialog will be shown. Before cancellation you will have to input the reason
for cancelation.
If cancelation is disabled, you will have to ask your manager to perform this action.
CANCEL ORDER
It will cancel complete order.
If order has already been issued confirmation dialog will be shown. Before cancellation you will have to input the reason
for cancelation.
If cancelation is disabled, you will have to ask your manager to perform this action.
EDIT ITEM
If you need to change the quantity of selected item you can do it by selecting item on the right or you can change the
quantity through this option. Also you can give additional discount, add some comments or change the course in which
item should be prepared and served.
NOTE
On this picture you can see the option for changing the course. It is available only for restaurants which are using
this option. Available courses are defined through Backoffice.
REPEAT ORDER
It will repeat last order and it is available only when ordered has been issued.
DISCOUNT
This option will add global discount for all active orders on selected table.
If you prefer to give discount just for some items you will have to do it separately for every item using the option Edit
item.
NOTE
Commands available in your application most probably differ fromn those shown on the picture. Check Payment
section for more information.
ISSUE ORDER
After the order is issued slip will be printed on the POS printer and you can continue with other orders. If the restaurant
is set up in that way, separate slips will be sent to different departments (kitchen, bar…) so everybody can start with
order preparation.
SUBTOTAL
This option is enabled only when the order has been issued.
It prints out summary of all orders on the selected table. After subtotal is printed new orders could not be made, only
payments. It is usually used when guests made lot of orders and they want to see complete order before payment.
CLOSE
It will bring up the main window (table layout) so you can make other orders.
PAYMENT OPERATIONS
Payment types are defined through Backoffice and every restaurant has its own set of payment types and buttons that
represent them. For example, on the picture you can see options that are used when restaurant is connected with hotel
management software (board, room).
ORDER GROUPS
If guests at the same table want to pay separately (and possibly in some other situations) you will have to make order
groups. There is always at least one group in one order.
If you want to make order groups, firstly you make the order for the first group and issue that order.
Now, you are creating and issuing other part of the order.
TRANSFER GROUP
Transfers order group to another table.
First of all you must be positioned in the order group which you want to transfer.
JOIN GROUPS
This is reversible operation compared to Transfer Group. If you have order groups on the table you will merge them
again in one group using this option.
You will be asked to select groups you would like to join and you can merge all groups at once.
SPLIT RECEIPT
If there is no order groups on the table but you are asked for separate receipts you can split order here.
Using buttons on the bottom you can move items from one order to another.
You can split order only in two new groups. So, if you need 3 or more order groups for the table you will need to repeat
these actions.
QUICK ORDERS
This option is used for orders that are not made for any table i.e. for ones that are paid immediately. That is usually the
case at night-clubs, places with drinks and food for take away and other types of straightaway-paid orders.
CASH REGISTER
NOTE
This option will open the screen with information about all paid receipts made by all waiters.
CURRENT STATUS
Print report with information about current payment status (for current shift).
FISCAL REPORT
Print fiscal (daily) report and it is usually used at the end of the working day.
WARRNING
After printing report this option will be disabled since it will nullify the register and prepare POS for another working
day.
WAITER’S RECEIPTS
Lists all receipts for currently logged waiter. Which waiter is logged in is shown on the screen marked with label User.
OPEN RECEIPT
Open receipt option, as well as double click in the list, will open the screen with additional information and edit options
for selected receipt.
Next picture shows an example for receipt with cash payment type.
There are several operations that could be performed here. Which options will be shown on the bottom depend on
the payment type of the receipt and system set up in the Backoffice (every restaurant define its own payment
types).
CANCEL RCPT
Option for canceling receipts. Since every cancelation needs its reason, prior to executing this operation you will be
shown the screen for selecting adequate reason.
WAITER’S RECEIPTS
After payment, you can later access receipt if you need to perform some alterations or printing.
Payment types which are offered on this screen could be different which depends on your settings. Also, for some
payment types system could ask you to use id or guest card.
If client is using this option for the first time you must fill all the details about client. If client already exists in your
system than you can use Select Client to choose client form the list.
ISSUE RECEIPT
This command will issue another receipt for already printed receipt.
WAITER CHARGES
Lists all issued orders for currently logged waiter. Which waiter is logged in is shown on the screen marked with label
User.
TRANSFER CHARGE
Moves selected charge from one waiter to another.
Note the difference between this transfer and Main screen>Transfer charges.
Here, charges are shifted between waiters on the same table. There, charges are transferred among tables by same
waiter.
Second waiter, to whom charges should be shifted will need to login with his barcode or PIN to complete this operation.
TRANSFER CHARGES
If you want to transfer charges from one table to another you will use this option.
NOTE
Note the difference between this transfer and Waiters charges>Transfer charges.
Here, charges are transferred among tables by same waiter. There, charges are shifted between waiters on the same
table.
Table from which charges should be moved has to have non-zero balance (could not be free table).
After selecting first table (form which charges should be moved), the other one (to which charges should be moved) has
to be chosen.
Using the search tool you must find company for which you want to list receipts that are paid by invoice (bank transfer).
In order to have this option enabled you must choose appropriate payment type when creating orders (which one
will be depends on the system set up. Usually: Bank transfer, Invoice...) and uncheck option Create invoice during
issuing receipts.
SEE INVOICE
Shows standard screen with receipt information.
CREATE AN INVOICE
Generate formal print output, usually for standard A4 printer.
WAITER CHECKOUT
When shift is over waiter should check himself out. Through checkout, report for waiter charges and payments will be
generated. Waiter could not be checked-out until he has unpaid orders.
OTHER OPERATIONS
Lists other operations which are less frequently used.
Depending on the system configuration and your role and privileges some of the options on this screen could be
unavailable for you.
Please find detailed description of the screen operations in the corresponding section:
Daily Sales
Active Pricelist
Extra Charge
Garson Fly
Garson Live
Cancelled Receipts
Cancelled Items
The most profitable item
The most profitable table
Backoffice
New workday
DAILY SALES
Shows all sales with cancelations and unpaid orders during the day.
Selecting the waiter on the left will show info drill-down on the right for that waiter.
Please find detailed description of the screen operations in the corresponding section:
2D SOFT – GARSON POS – USER GUIDE
Waiter report
Waiter checkout
Waiter’s receipts
Waiter charges
Sold items
Daily turnover
WAITER REPORT
Print waiter report on the POS printer.
SOLD ITEMS
Shows all sales by selected waiter presented on the item level.
DAILY TURNOVER
Print daily turnover on the POS printer. It shows summary (for all waiters) report with information about sold items.
ACTIVE PRICELIST
Place where you can change current pricelist.
2D SOFT – GARSON POS – USER GUIDE
NOTE
Pricelists are defined in the Backoffice, as well as their connection with POS places. If the pricelist you need is not
available you must have access to Backoffice or contact your manager.
EXTRA CHARGE
Quick means of changing ALL prices in active pricelist for given percentage.
If you need more precise and individual shift in prices you must make and change active pricelist.
GARSON FLY
Here, you can find all Android devices which have Garson Fly installed and registered. If Android user lose connection
and needs to connect to the server he can find his access code here.
CANCELED RECEIPTS
Lists all canceled receipts in current shift.
CANCELLED ITEMS
Lists all canceled items in current shift, both through canceled receipts and through single cancelation.
NEW WORKDAY
New workday operation should be performed every day so fiscal and stock information could be leveled.
New workday could not be opened while there are uncharged orders.
Although during synchronization, different data are transferred and changed, the simplest way to understand
synchronization is as a means of updating the warehouse status based on daily sales and manual changes in the
stockroom.
As a POS user you don’t need to worry about synchronization. Backoffice users are responsible for proper
synchronization. On the other hand, you have to be aware that some information could be mismatched.
LOYALTY PROGRAM
Most restaurants have some sort of loyalty program. Regular guests are given special price lists, VIP guests are given
special discounts, business partners pay via invoices, and owners are able to buy drinks for guests, and so on.
If the business model recognizes those type of guests, Garson offers the possibility to define special groups of guests. All
these groups and conditions, discounts and other properties are defined through Backoffice. At the POS, you will only
need to select appropriate client while creating orders and receipts.
For example, club members are usually guests for which special pricelist is formed or permanent discount is granted.
When they are assigned to some order, prices will be modified according to those defined rules.
Also, some guests can be connected to certain business partners and their bills are then paid via an invoice issued to the
business partner. Then, all these guests will usually have identical (company) card.
NOTE
Although, you can choose to make all orders and issue all the receipts by the same application user we don’t
recommend that practice. In such way you will lose control and insight into some important business data.
Most commonly, waiters log themselves out immediately after order issue so the POS is prepared for another waiter.
If you have more waiters on one POS and fast paced atmosphere then we recommend using ID cards for waiters.
I DON’T SEE COMBINED (OR SOME OTHER) PAYMENT TYPE AND I NEED THAT. WHY?
Every restaurant define which payment types are available on some specific POS place. You will have to contact your
manager to see if you could have option for payment type you need.
GUEST HAVE VIP CARD FOR OUR RESTAURANT. WHAT TO DO WITH IT?
When issuing an order you have to possibility to choose a client for that client. You can swipe the card at any time and
this field will be filled.
If you cannot find the client than it means that his card is not registered. You will have to contact your manager to
register the card through Backoffice.
IN OUR CLUB WE NEED TO MAKE ORDERS WHICH ARE NOT CONNECTED TO ANY
TABLE.
Check Quick order section of this guide.