Topic 1

1. What are the main factors that are changing modern supply chains? => Tick all answers
(Technology, terrorism, Globalisation, Empowerment of consumers)
2. Outsourcing involves Hiring foreign nationals to manage parts of the business
3. The first decade of the twenty-first century was a period of rapid change for organizations,
especially businesses => True
4. Complexity in the supply chain is caused by All of the answers are correct (Transportation
requirements, locations of customers and suppliers, the number of SKUs).
5. It is predicted that social networks such as Facebook and Twitter will influence supply chains
because of their impact on customer demand and the speed of information transfer. => True.
6. As the dollar value of a product decreases, its inventory value decreases => True.
7. One of the major challenges of supply chain management is Maintaining the visibility of
inventory
8. A critical outcome of the supply chain is to deliver The right product to the right place.
9. CEOs view SCM initiatives Being primarily focused on cost reduction

Topic 2:

1. Select all relevant primary factors that impact consumer demands: A,B,D (Seasonal patterns,
Business cycles, Disasters)
2. Which of the following about customer relationship management is false? Customer
relationship management is a new concept that is used by service industries.
3. What are the possible outcomes of Tick all relevant key drivers for strategic sourcing?? => All
(Buyer back-orders the product, the seller loses all future revenue, buyer waits until the product
is available, buyer switches seller)
4. Select all applicable reason(s) that prevents a business firm from managing demand effectively
=> A, B, C (Insufficient attention to collaborative efforts ad strategic plans, Lack of coordination
between business units or departments, too much emphasis on operational forecasts)
5. As the level of demand for a product increases, its stockout costs to the manufacturer =>
Increase
6. Which of the following about CPFR is False? CPFR consists of 8 major processes.
7. Which one is not a measurement of customer service? Order filled inaccurately
8. Which of the following is LEAST likely to improve the accuracy of forecasting and planning
models? Dynamic marketplace
9. Forecasting of demand generally involves the use of heuristics and quantitative techniques =>
True
10. Which fulfillment model works best for service levels? Dedicated fulfillment model

Topic 3: Procurement

1. The objective of the procurement process is to purchase goods and services at the ‘’best’’ price,
which is the lowest price per unit at the vendor source => False
2. Offability supply chain should be about: Environmental responsibility, risk management,
resource efficiencies
3. List the countries known as BRIC: China, Russia, India, and Brazil.
 4. Tick all relevant key drivers for strategic sourcing? A, B, C (Reduce high costs of globalization &
materials, Increase number of global competitors, Delivers more innovative products more
frequently & cheaply than competitors).
5. Strategic soucing as a process is far more broad and comprehensive than procurement. Overall,
the process starts with the formation of a steering committee.
6. When a firm ‘’sources strategically’’, it is: working together with customers and suppliers in a
creative, positive way.
7. ______has allowed small organizations and individuals to connect the world’s ‘knowledge pools’
to create business opportunities for collaboration in the supply chain: Technology
8. Traditional sourcing tends to rely on the cheapest cost and economics of scales: True

Topic 4: Demand management

1. A push-based strategy works well for supply chains that focus on: The immediate delivery of off-
the-sheff, low-cost, standardized goods
2. Packaging is not important in the manufacturing operation: False
3. Manufacturing and production operations create form utility/economic utility: True
4. Companies now use strategies that are lean, flexible, or adaptive; they wait for customers to
push products to the market: False
5. Lean production relies on: Pull-based systems
6. In assemble-to-order production: The finished product is generally a combination of common
components and a limited number of options or accessories made available to the customer
7. Which of these is NOT a production method? Create-to-order
8. In an MRP system, this document identifies all of the components required to assemble an
independent demand item: Bill of materials, BOM
9. MRP is a term that means relocating activity to a contract manufacturer in another country:
True

Topic 5: Inventory Management

1. Capital cost can focus on the cost capital tied up in_____ and the resulting lost opportunity from
investing elsewhere: Inventory.
2. Ordering cost is the expense of placing an order and does not include the cost of capital.
3. WIP inventories are: are associated with manufacturing (WIP = work in process)
4. A(n)____ relationship exists between the cost of lost sales and inventory cost: Inverse
5. In the event of a ‘’stockout’’ one of the things that could happen is: extra freight costs may be
incurred.
6. Inventory as an asset on the balance sheet and a _____ on the income statement: Variable
expense.
7. For an extremely large inventory level that needs to be stored but only happens for a small
proportion of time then we should: both B and C are correct (Rent outside warehouse space,
build temporary warehouse)
Excel EOQ practice:

Answer example 1:
Round up (EOQ, TAC, INT, RoP

Answer example 2:
Topic 6: Transportation

1. Transportation efficiency promotes ______ in the supply chain: competition

2. Railroads fall into a group called: natural monopolies
3. Which mode of transportation is the one most often used in intermodal shipments? Motor.
4. As a product’s susceptibility to loss and damage increases, its transportation cost: Increase
5. Which management area in an organization does not normally have transportation
responsibility? Manufacturing
6. The distances in today’s global supply chains produce: All of the answers are correct (More
disruptions, loner transit times, higher costs)
7. Which of these is not a freight document? Routing guide
8. Challenges for the trucking industry include: competition
9. The key financial consideration in choosing between private and 3PL distribution options is:
volume of product being moved
10. Which is a major category of ocean shipping? Liner vessels

Topic 7: Warehouse & Distribution Channels

1. Contract warehousing is different than 3PL warehousing: False

2. One of the advantages of distributing products through a Distribution Center before it is
delivered to the store is: Lower transportation cost
3. The drawback of centralized inventory is: That is extends lead times and results in higher
transportation costs
4. The drawback of centralized inventory is the long distance to customers, which typically extends
lead times and results in higher transportation costs: True
5. A downside of direct shipping is: Can create higher transportation charges
 6. The primary tradeoffs and relationships between resources include the following: All of the
answers are correct (Space vs equipment, people vs space, equipment vs people
7. Proper product slotting can improve labor productivity and generate other advantages for the
organization and its customers: True
8. One important interaction that must be considered is the tradeoff between a distribution and:
Transportation.
9. Customers use distribution KPIs to objectively assess the speed of service provided by the
distribution operation: True
10. The primary facility operations focus is: On the movement and storage of product

Topic 8: Supply Chain Technologies

1. The visibility of demand, customer orders, delivery status, inventory stock levels, and production
schedules provides managers with the knowledge needed to make effective situational
assessments and develop appropriate responses.
2. Supply chain software is now available over the internet. These applications are collectively
known as on-demand software → true
3. Additional relevant costs represent the sum of all costs associated with a good or service. These
include (tick all applicable) → tick hết (lifecycle, transaction, quality, technology costs)
4. Supply chain software that provides a platform for manufacturers, distributors, and retailers to
aggregate and organizes item-related data such as item number, price, description, and weight
is called → data synchronization tools
5. All of the following are typical requirements when implementing CRM and SRM EXCEPT → new
technology platforms
6. Advancements in ERP shift the firm’s focus from internal optimization to → external relationship
management
7. IoT is UNCONNECTED technology with sensors, on/off switches, and internet linkages that allow
supply chain managers to intelligently link people, processes, data and things → false
8. ERP systems → have information elements needed by SCIS applications
9. All of the following are financial benefits of e-business EXCEPT → reduced transportation costs
10. Technological capabilities ultimately determine the success or failure of SCIS, rather than the
technology users → false
11. “It has been said that information is the lifeline of a business, driving effective decisions and
action. Quality of information is less and less important, given advances in technology” → false
12. Supply chain information technology can provide timely, cost-efficient sharing of information
between suppliers, manufacturers, intermediaries, logistics, services providers, and customers
→ true
Topic 9: Supply chain relationships
1. The range of relationships with 3PLs ranges from being a vendor to being a vertical supplier →
false
2. The first stage in the process model for forming and sustaining supply chain relationships
involves the process by which a manufacturer becomes fully aware of its logistics and supply
chain needs → true
3. A horizontal relationship refers to firms on the same level in the supply chain → false
4. Long Cam is a producer… → Profit stability/ growth
5. stock → increased raw material cost
6. Costa, a famous global Italian-style…→ strategic alliance
 7. Many organizations have directed significant attention toward working more closely with supply
chain partners, including not only customers and suppliers but also various types of logistics
suppliers → true
8. Which is not part of dependability → Convenience
Difficult Questions
1. Economic deregulation sparked competition among carriers in several areas. Which of these is
not a services area of competition?
2. When a firm “sources strategically”, it is → working together with customers and suppliers in a
creative, positive way
3. Terms of sale established → when ownership and title of the goods passes from seller to buyer
4. Distribution facilities can provide numerous services, depending on the requirements of the
supply chain. Which of these is not a typical service → activity
5. Supply chains create value by → increasing profitability and return to shareholders
6. Customer service can be perceived as (tick all that apply) → philosophy, performance
measurement, activity
7. All of the following describes S&OP EXCEPT → definite near term plan
8. Asset utilization is a very important aspect of → private distribution facilities
9. Providing consumers with a selection of many variations of the same basic shirt is an example of
which force presently shaping the economic landscape → the empowered consumer
10. Many industry initiatives have attempted to create efficiency and effectiveness through the
integration of supply chain activities and processes. Among the various initiatives is/ are → all of
the answers (QR, VMI, ECR)