Introduction

This handbook serves as a comprehensive guide for Community Helpers and

Community Administrators to maintain a safe, respectful, and enjoyable
environment for our members. Please familiarize yourself with the rules,
guidelines, and moderation procedures outlined here.

Precautions

As a Community Team member on the Habbo Hotel: Origins Community Discord

server, it's crucial to remember your volunteer role and maintain responsible
conduct. Here are some key precautions to keep in mind before proceeding
further in the handbook.

1. Distinguish Your Role

a. Identity: Clearly communicate to community members that you are a
volunteer helper and not an official employee or representative of Habbo
Hotel and/or Sulake.
b. Authority: Avoid making statements or promises that imply you have the
same authority as Habbo Staff. Direct members to official channels for
matters requiring official intervention.
2. Avoid Impersonation
a. Username and Title: Do not use usernames or titles that could be easily
confused with official Habbo Staff. This helps maintain transparency and
trust within the community.
3. Respect Privacy and Confidentiality
a. Confidential Matters: Avoid discussing sensitive matters in public
channels. Use private channels designated for helpers for such
discussions, for example designated channels or through ticketing.
4. Maintain Fairness
a. Objectivity: Treat all community members fairly and impartially. Personal
biases should not influence your moderation actions or decisions.
5. Use Moderation Tools Responsibly
a. Appropriate Actions: Familiarize yourself with the appropriate use of
moderation tools. Avoid excessive or unjustified use of bans, timeouts, or
other punitive measures
6. Stay Informed and Updated
a. Up-to-Date: Regularly review updates to the server guidelines. Stay
informed about new policies or changes to existing ones to ensure
consistent enforcement.
7. Seek Support When Needed
a. Escalation: If you encounter a situation beyond your capability or
authority, escalate it to a higher authority, such as the Senior Community
Helper or Community Administrator on-call.
Table of Contents

1. Community Guidelines
1.1 General Conduct
1.2 Server Rules
1.3 Habbo/Discord ToS

2. Community Team
2.1 Roles and Responsibilities
2.2 Onboarding and Promotions
2.3 Scheduling
2.4 On-Call Procedure
2.5 Benefits

3. Moderation Protocols
3.1 Disciplinary Procedure
3.2 Moderation Tools and Formats
3.3 Potential Situations
3.3 Ban Appeals

4. Additional Resources
4.1 Habbo Hotel
4.2 Discord

Habbo Hotel: Origins Community

https://discord.gg/habbo-origins

Community Handbook
by Proxy

Warning
Copying, duplicating, or sharing this document outside the Community Team or
Habbo Staff is strictly forbidden. Violation of this policy will result in removal and
banishment from the server.
1. Community Guidelines

To ensure that our community remains a fun, respectful, and safe place for all
members, we have established the following guidelines. By participating in this
server, you agree to abide by these rules. Please take a moment to read them
carefully.

1.1 General Conduct

While both Habbo Hotel: Origins and this Community Discord server are designed
for adult players (18+), this designation is not an invitation for chaos or
inappropriate behavior.

Instead, it reflects our commitment to fostering a mature, respectful, and

engaging community environment. We strive to create a space where meaningful
interactions and enriching conversations can flourish, ensuring that all members
have a positive and enjoyable experience.

1.2 Server Rules

1.Treat everyone with respect

| Harassment, witch hunting, sexism, racism, or hate speech will not be tolerated.
| You don't have to agree with each other, but respect is the bare minimum.

2. Keep your information safe

| Do not share personal information, yours or someone else's. We will never ask
| for personal information.

3. Respect Privacy
| Do not share personal information - Do not ask others for their
| personal information.

4. Keep Content Appropriate

| No illegal, pornographic, cyber. or otherwise inappropriate content and avoid
| excessive profanity. No spamming or abusing help requests.

5. No self-promotion or advertising
| This includes direct messaging fellow players. Except in channels where it is
| explicitly allowed.

6. Proper Communication
| Use appropriate channels for specific topics and no spamming or disruptive
| behavior.
7. No Impersonation
| Do not impersonate Habbo Staff, Community Team members, or others.

8. No Invites/Links
| No advertising other Discord servers or unofficial Habbo fansites, unless listed in
| the #communities channel.

9. No Pinging Habbo Staff

| No pinging/mentioning Habbo Staff. You can use the #community-help channel
| for help or the #submit-ticket channel for sensitive/special situations.

10. Follow Habbo Way and ToS

| Adhere to the principles of respect, safety, and fun as outlined in the Habbo Way
| and Habbo Terms of Service.

11. Follow Discord ToS

| Adhere to Discord’s Terms of Service.

1.3 Habbo/Discord ToS

During your time here you’re required to adhere to the Habbo Way and both the
Terms of Services of Habbo Hotel: Origins and Discord.

Habbo Way:
https://habbohotelorigins.zendesk.com/hc/en-
us/articles/19376774373405-Habbo-Way

Habbo ToS:
https://help.habbo.com/hc/en-us/articles/360011620399-Terms-of-
Service

Discord ToS:
https://discord.com/terms

2. Community Team

The Community Team is the heart and soul of our Community Discord, ensuring
that our spaces remain welcoming, safe, and enjoyable for all members. This
dedicated group of individuals plays a crucial role in upholding our community
standards, fostering positive interactions, and maintaining the overall health of
our digital ecosystem.

..
In this section, we explore the core aspects of the Community Team, detailing
their essential functions and the framework that supports their work. We define
clear roles and responsibilities, and outline the procedures for handling
disciplinary actions both for community members and within the Community
Team itself. This chapter provides a comprehensive guide to the structure and
operations of our Community Team.

2.1 Roles and Responsibilites

The Community Team is structured to ensure efficient management and support

of our online environment, with distinct roles that cater to various aspects of
community interaction and administration. Below is a breakdown of the key roles
within the Community Team and their respective responsibilities:

Community Admins

Community Admins are the backbone of our server's administration, responsible

for overseeing the daily operations and ensuring smooth communication across
all levels of the community. Their key responsibilities include:
Server Administration: Managing and maintaining the server, ensuring all
technical aspects are functioning correctly.
Day-to-Day Tasks: Handling routine administrative tasks, such as updating
server settings, managing permissions, and monitoring server activity.
Communication: Acting as a bridge between the community, partners and
Habbo Staff, facilitating clear and effective communication. They also address
the community as a whole, providing updates, host events, announcements,
and important information.

Community Helpers

Community Helpers are essential in supporting and guiding community members,

ensuring a positive and engaging experience for everyone. They are divided into
two sub-roles based on experience and responsibility:

Senior Community Helpers: More experienced and trusted, Senior Helpers

take on additional responsibilities, including:
Mentoring Junior Community Helpers and providing guidance as needed.
Handling more complex issues, tickets and conflicts within the community.
Assisting Community Admins with administrative tasks and the
organization of special projects.
Serving as interim Community Admin during an on-call situation.
Moderating minor to severe violations.
 Junior Community Helpers: These team members are newer to the role and
focus on assisting with basic tasks and providing support to community
members. Their responsibilities include:
Welcoming new members and helping them get acclimated to the server.
Answering general questions, tickets and providing assistance with
common issues.
Assisting Senior Community Helpers+ during projects.
Reporting any serious concerns or violations to Senior Helpers or
Community Admins.

Habbo Staff

Habbo Staff members provide some overwatch to the operations of the server but
do not directly engage in moderation unless necessary.
-

Together, these roles form a cohesive team dedicated to maintaining a positive,

safe, and well-organized community environment. Each role is vital to the overall
success and harmony of our community, ensuring that all members have a
pleasant and engaging experience.

2.2 Onboarding and Promotions

The onboarding process for Junior Community Helpers is designed to ensure that
new members are well-prepared and capable of fulfilling their roles effectively.
This trial period lasts for two weeks and begins the day after they receive their
role. The process is thorough and aims to assess the candidate's activity,
proactivity, and handling of various situations.

Day 1

Assignment of Junior Community Helper role and

Welcome and
pairing with a Senior Community Helper mentor.
Orientation
Overview of the server, introduction to key tools and
resources by reading the full handbook.
Initial meeting with the mentor to discuss expectations
and goals.

Day 2-3

Shadowing the Senior Community Helper to understand

Learning and
daily tasks and interactions.
Observing
Engaging in minor tasks such as welcoming new
members and answering basic questions.
Day 4

Shadowing the Senior Community Helper to understand

Hands-On Practice daily tasks and interactions.
Engaging in minor tasks such as welcoming new
members and answering basic questions.

Day 5

Shadowing the Senior Community Helper to understand

Hands-On Practice daily tasks and interactions.
Engaging in minor tasks such as answering intermediate
questions.

Day 6

Starting to handle minor conflicts and provide

Hands-On Practice assistance to community members.
Starting to answer incoming tickets.

Day 7

Mid-onboarding interview to reflect on the first week’s

Mid-Onboarding
experiences and progress.
Interview
Test questions from the handbook to assess
understanding and readiness.
Setting goals and strategies for the second week based
on feedback.
Being granted access to moderation tools.
Day 8-10

Gradually taking on more responsibilities, such as

Increasing
managing more complex situations and conflicts.
Responsibility
Continued active engagement with the community,
demonstrating proactivity and problem-solving skills.
Day 11-12

Handling tasks more independently, with the mentor

Independent Tasks available for guidance as needed.

Day 13

Review of the past two weeks with the mentor,

Final Preparations discussing strengths and areas for improvement.
Preparing for the final interview by reflecting on
experiences and feedback received.

Day 14

Conducting the final interview to reflect on the overall

Final Interview and
onboarding experience.
Decision
Evaluation of the new helper’s performance and
decision on whether to offer the official Junior
Community Helper position.
If successful, the new helper is officially designated as a
Junior Community Helper. If not, they revert to normal
member status but are welcome to apply in future
application rounds unless disqualified due to rule
violations.

Post-Onboarding

Regular reflection interviews every three months for Junior Community

Helpers to discuss performance and development.
Reflection interviews every six months for Senior Community Helpers.

This two-week onboarding program ensures that new Junior Community Helpers
are thoroughly prepared and capable of contributing effectively to our
community. The program balances observation, active participation, and
reflection to build confidence and competence in the new helpers.

..
Promotion Pathways

Junior to Senior Community Helper:

Promotion requires a vacant spot (Max. 3 Senior Community Helpers at a
time).
Applications are always open if there is a vacant spot - available to apply
anytime.

Senior Community Helper to Community Admin:

Requires at least one Community Admin's endorsement and a minimum of
seven months as a Senior Community Helper.

2.3 Scheduling

As a fully-fledged Junior Community Helper, you are required to:

Commit to at least 2 days per week: These days should be dedicated to

actively moderating and providing support to server members. During these
days, you are expected to:

Respond to ticketing requests and questions from community members.

Participate in community activities and engagements.
Monitor the server for any rule violations or issues that need addressing.

Senior Community Helpers and Community Admins have additional

responsibilities to ensure comprehensive support coverage:

Commit to at least 1 day per week: Thus days is for active moderation and
support, similar to the responsibilities of Junior Community Helpers.
Respond to ticketing requests and questions from community members.
Assist Junior Community Helpers and provide mentorship.
Engage in community activities and monitor server interactions.

On-Call Day: In addition, you must also provide one day per week to be on-call.
On-call duties include:
Being available to provide support to other Community Team members
within approximately 5 minutes response time.
You are not required to actively moderate or engage with the community
during your on-call day unless called upon.
On-call support is activated through direct messaging with two separate
pings by another Community Team member or possibly Habbo Staff.

You need to provide your availability every Friday for at least the upcoming week.
You can also provide your availability for up to two weeks in advance if you prefer.
2.4 On-Call Procedure

The procedure is as follows:

Response time: ~5 minutes

1. Identifying Who's On-Call

The current on-call Senior Community Helper or Community Admin is tagged
in the #comhelp channel description

2. How to Call for On-Call Support

Direct Message the on-call Senior Community Helper or Admin. (Make sure you
are befriended with them on Discord to facilitate the direct message)
In your message, ping their username and provide a brief description of the
emergency: @Username, server raid in x channel/need assistance with
mass rule-breaking in x and x.

3. Follow-up Ping
If there is no response within 3 minutes, send another direct message pinging
their username again and resending the previous message.

4. Ghost Call
If there is still no response after 5 minutes, initiate a ghost call to the on-call
person. This should be a brief 10-second call to alert them.

5. Escalation
If at least 1 minute has passed since the ghost call (making it a total of 6
minutes without a response), proceed to ping the Community Admin role as a
whole in #comhelp.

Make sure to never ping any Habbo Staff.

Summary

Direct Message: Ping on-call person with a brief description of the emergency.
Wait 2 minutes: If no response, send another direct message pinging their
username.
Wait 5 minutes: If no response, initiate a brief ghost call.
Wait 1 minute after the ghost call: If no response, ping the Community Admin
role as a whole.

..
Responsibilities of the On-Call Person

As an on-call Senior Community Helper or Community Admin, it is your

responsibility to provide prompt support and assistance during emergencies. Your
timely response ensures that our community remains safe and well-managed.
Here are the steps to follow when you are on-call:

Response Expectations

Response Time: You must respond within 5 minutes of being contacted. Failure
to do so without a valid reason will result in a warning.
Warnings: Accumulating two warnings for not responding while on-call will
trigger a review interview.

Immediate Actions

1. Acknowledge the Request

As soon as you receive the direct message, acknowledge the request. For
example: I'm here, what seems to be the problem?

2. Assess the Situation

Quickly evaluate the nature of the emergency based on the information
provided.
Determine if it requires immediate disciplinary action or further
investigation.

3. Take Necessary Actions

Disciplinary Actions: If the situation requires disciplinary measures (such as
muting, kicking, or banning a member), carry out these actions promptly.
Support and Guidance: Provide guidance and support to the Community
Helper or member who reported the issue, ensuring they feel heard and
supported.

4. Call for Backup if Needed

If the situation is beyond your capacity to handle alone, escalate the issue
by calling for backup.
Use the #comhelp channel to ping the Community Admin and Community
Helper roles. For example: @Community Admins, @Community Helpers,
need backup for an urgent issue in #general.

..
5. Document the Incident
Provide a brief summary of the event,. the actions taken and any follow-up
steps needed in the #actions channel.

By adhering to these guidelines, you help maintain the integrity and

responsiveness of our support system. Your role as an on-call person is crucial in
ensuring that our community remains a safe and well-regulated space.

2.5 Benefits

Joining the Community Team not only allows you to play a vital role in maintaining
a positive and engaging environment but also comes with several rewarding
benefits. These perks acknowledge your hard work and dedication to our
community.

Junior Community Helpers

Every three months, Junior Community Helpers undergo a review interview to
discuss their performance, contributions, and development. Upon a successful
review, Junior Community Helpers can choose between:
One Month of Habbo Club Membership
One Month of Discord Nitro Membership

Senior Community Helpers

Review Interviews: Every six months, Senior Community Helpers have a review
interview to evaluate their performance and discuss further growth
opportunities. Upon a successful review, Senior Community Helpers receive:
One Month of Habbo Club Membership or One Month of Discord Nitro
Membership.
Additional Bonus of 100 Credits: A token of appreciation for your
continued commitment and higher level of responsibility.

Community Admins
Role Recognition: While Community Admins do not receive material benefits,
their role is crucial in overseeing the entire community team, ensuring smooth
operations, and maintaining high standards.
Leadership Opportunities: Community Admins gain valuable leadership
experience, contributing to their personal and professional growth.

These benefits are designed to recognize and reward the dedication and hard
work of our Community Team members. We value your commitment to creating a
vibrant, safe, and supportive environment for all community members.

..
3. Moderation Protocols

Moderation is not just about enforcing rules; it’s about fostering a positive
environment where all members feel valued and respected. To achieve this, our
protocols cover a range of topics, including disciplinary procedures, the use of
moderation tools, handling various situations, and the process for ban appeals.
Each protocol is crafted to provide clarity and consistency, ensuring that all
Community Team members are equipped to handle their responsibilities
effectively.

3.1 Disciplinary Procedure

Effective moderation requires clear and consistent disciplinary procedures to

maintain a respectful and safe community environment. For general situations, we
follow a step-by-step approach similar to the system used by Habbo.

In this system, the escalation process for general rule violations typically follows
these steps, keep in mind that the steps reset after 48 hours since last violation.

1. Alert: The first response to minor infractions is an alert. Inform them of the
following punishment if it continues within the alert.
2. 1 Hour Mute: If the behavior continues, the next step is a 1-hour mute. This
temporarily restricts the member's ability to communicate in the server, giving
them time to reflect on their actions.
3. 18 Hours Ban: Should the behavior persist or escalate, an 18-hour ban is
imposed. This temporary ban removes the member from the community for a
longer period, emphasizing the seriousness of their actions.
4. 7 Days Ban: Continued infractions lead to a 7-day ban. This more severe
penalty indicates that the member's behavior is significantly disruptive and
requires a substantial time-out from the community.
5. 30 Days Ban: For repeated or severe violations, a 30-day ban is enforced. This
long-term removal aims to protect the community from ongoing disruptive
behavior.
6. Permanent Ban: As a last resort, a permanent ban is issued.
Moderation is not just about enforcing rules; it’s about fostering a positive
environment where all members feel valued and respected. To achieve this, our
protocols cover a range of topics, including disciplinary procedures, the use of
moderation tools, handling various situations, and the process for ban appeals.
Each protocol is crafted to provide clarity and consistency, ensuring that all
Community Team members are equipped to handle their responsibilities
effectively.

Zero Tolerance Violations

While the step-by-step approach works for most situations, certain actions
require immediate and severe consequences due to their serious nature. These
zero-tolerance violations include, but are not limited to:

Harassment or Bullying: Any form of harassment, bullying, or personal attacks

against members is strictly prohibited and will result in immediate action,
often bypassing the initial alert and mute stages.

Hate Speech or Discrimination: Use of hate speech, discriminatory remarks, or

any content that promotes violence or hatred against individuals or groups
based on race, ethnicity, nationality, religion, gender, sexual orientation,
disability, or other protected characteristics will lead to an immediate
permanent ban.

Threats of Violence: Any threats of physical violence or harm to individuals or

groups are taken extremely seriously and will result in a permanent ban and if
possible a report to the authorities.

Sharing Personal Information: Sharing maliciously or threatening to share

someone’s personal information (doxxing) without their consent is grounds for
immediate and severe disciplinary action.

Illegal Activities: Engaging in or promoting illegal activities, including but not

limited to hacking, fraud, or distribution of illegal content, will result in
immediate and permanent removal from the community.

Scamming: If the evidence is clear, this will lead to an immediate ban.

For these zero-tolerance violations, the Community Team will skip the gradual
escalation steps and apply the necessary disciplinary action directly to ensure the
safety and integrity of the community. Which is within their judgement.

..
3.2 Moderation Tools and Formats

Effective moderation relies on the right tools and clear communication. This
section covers the essential moderation tools available to our Community Helpers
and the proper formats for documenting and explaining disciplinary actions.

Moderation Tools

Our Community Team have access to various tools designed to manage the
community effectively including the minimum role required for said tools:

Warning

We do not issue commands for warnings. When warning someone, use friendly yet
formal language. Ensure they understand the seriousness of the situation, while
also making it clear that this is an opportunity to change direction and improve.

Muting
Used to mute a member
/mute <@username> <period> <reason> +
Used to unmute a member
/unmute <@username> <message> +
Used to mute the whole server & to stop people from joining¹
/shutdown +
Used to unmute the whole server and open up entry again
/openup +
Clean-Up
Used to mass clear up the current channel
/clear <amount> +
Used to mass clear up a member’s recent messages
/clearuser <@username> <amount> +
Kicking
Used mostly for testing or resetting purposes
/softkick <@username> +
 Banning
Used to ban a member from the server
/ban <@username> <period> <reason> +
Used to remove the banishment on a banned member
/unban <@username> <message> +
Used to permanently ban a member from the server²
/superban <@username> <reason>

Informing
Used to show infractions and current level of violations
/case <@username> +
Used to reset the violation status level of the member
/forgive <@username> +
Used to show the full API profile of an Origins player
/chlookup <habbo> +
Used to add or remove a Habbo from the scammers’ list
/chscam <add|remove> <habbo> +
Used to remind yourself of something important
/remindme <date> <time> <message> +
Used to remind everyone in the channel in which it’s used with intervals
/remind <date> <time> <int> <message> +
Used to show a list of all usable Community Team commands
/chcommands +
Used to delete /remind reminders (use /listreminder for IDs)
/delreminder <id> +
Scheduling
Used to plan availability or absence
/plan <availability> <date> +
Used to undo your availability or absence
/undoplan <date> +
Used to see the schedule up to 2 weeks in advance
/schedule +
Used to get a list of all available and unplanned members
/available +
Used to get a list of all absentees and their absence periods
/absent +
These tools can be utilized in all channels across the server, with a few exceptions:

Informing and Scheduling tools are only functional within the #sandbox
channel.
The /remind command should be used in the specific channel where you want
the (repeating) reminder to appear.
Always look into the case of the person you’re planning to ban, before carrying
it out - their status level might have been reset.

¹ /shutdown is only to be used in case of emergencies.

² /superban can only be used by Community Admins in case a permanent ban has
to be carried out, request a Community Admin to do so.

Formatting Messages and Reasons

When taking disciplinary actions, it is crucial to document the reasons clearly and
professionally. Use the following formats.

Punishments (alert+)

1. Reason for Action

a. Explain shortly the reason for the action
2. Action Taken
a. i.e. Muted
3. Further Steps
a. Explain the following punishment if they continue

Messages (clarify+)

1. Action Taken
a. i.e. Message deleted
2. Reason for Action
a. Explain shortly the reason for the action
3. Reassurance
a. Reassure shortly that this not a warning

The goal is to keep communication compact and clear. You can refer to rules by
their number, such as "Breaking Server Rule 1.", examples:
The goal is to keep communication compact and clear. You can refer to rules by
their number, such as "Breaking Server Rule 1.", examples:

/alert “@Hizuie” “Warning for breaking Server Rule 9: No Pinging Habbo Staff”

/mute “@Hizuie” “1 Hour” “Muted for 1 Hour for breaking Server Rule 1. Further
violations may result in a ban.”

/ban “@Hizuie” “18 Hours” “Banned for 18 hours for breaking Server Rule 6: Proper
Communication. Further violations may result in a 7-day ban.”

Alerts, mutes, and messages are privately shown within the same channel to the
user, including a ping. Ban reasons, along with an embed containing our
#guidelines channel, will be direct messaged to the offender, including any ban
appeal possibilities, if applicable.

3.3 Potential Situations

Moderators may encounter a variety of situations that require different

approaches and actions. This section provides guidance on handling common and
challenging scenarios to ensure consistency and fairness in our community.

Minor Infractions

Example: Spamming or Minor Disruptions

Action: Issue an alert to the member informing them of their behavior.
Follow-Up: If the behavior continues, apply a 1-hour mute and document the
incident.

Repeated Offenses

Example: Continued Rule Violations (e.g., excessive swearing, trolling)

Action: After an alert and a 1-hour mute, if the behavior persists, impose an 18-
hour ban.
Follow-Up: Monitor the member upon return. Further violations should
escalate to a 7-day ban.

Major Infractions

Example: Harassment or Bullying

Action: Immediate 18-hour ban to stop the behavior.
Follow-Up: Investigate the incident. If confirmed, escalate to a longer ban (7
days or 30 days) or a permanent ban, depending on severity.
Conflict Resolution

Example: Dispute Between Members

Action: Intervene and mediate the conversation to de-escalate tensions. Issue
warnings if necessary.
Follow-Up: Monitor the involved members for further disputes. Apply
disciplinary actions if the conflict continues.

3.3 Ban Appeals

Our current policy on mute and ban appeals is straightforward: we do not

entertain appeals for temporary bans. We believe that the given punishment
serves both as a disciplinary measure and as a cooling-off period. In the rare event
that a ban or mute is issued in error, we will promptly correct the mistake.

4. Additional Resources

For further guidance and information, the following resources are available to
help you understand our community standards and moderation practices better.
These resources include official guidelines, terms of service, and community
moderation guides from both Habbo and Discord.

4.1 Habbo Hotel

The Habbo Way:

help.habbo.com/hc/en-us/articles/360011193218-The-Habbo-Way
Habbo Terms of Service:
help.habbo.com/hc/en-us/articles/360011193218-Terms-of-Service
Habbo Origins Websites:
Habbo.com: www.origins.habbo.com
Habbo.com.br: www.origins.habbo.com.br
Habbo.es: www.origins.habbo.es

4.2 Discord

Discord Terms of Service:

discord.com/terms
Discord's Community Moderation Guide:
discord.com/moderation

End.
1st Edition - last updated on 27 June 2024 by Proxy.