CANTEEN SERVICES SATISFACTION SURVEY

A Research Paper Presented to the Faculty of the University of Cebu

Maritime Education and Training Center
Cebu City, Philippines

In Partial Fulfillment of the Requirement

for the course Research 211

By

D/C Ansigbat, Christian L.

D/C Nacion, Junry N.
D/C Paas, John Alex C.
D/C Pracullos, Derron P.
D/C Villacorta, Carl Dave C.
D/C Zamora, Cristan B.

December 2023
 2

ACKNOWLEDGEMENT

The researcher wishes to express their heartfelt gratitude to those who assisted

them in whatever way, sharing their time and knowledge to make this research a reality.

We have completed whatever and the result of every effort. There is a great source of all

work, struggling, guidance, and gracious favors without whom this task would have been

impossible. This research would have not been possible without the help and support of

the people listed below, who motivated writing this thesis. The following people deserve

eternal gratitude:

Foremost, to the Almighty God, the Giver of Love and Wisdom, who has always

provided blessings and direction to realize the objectives and has assisted the researchers

in overcoming all obstacles and accomplishing everything they have; To Jesus Christ, our

Lord and Savior, for providing wisdom, and knowledge in researching things, for

guidance in overcoming all the hardships we faced, and for the determination to pursue

and make our research possible.

Miss Carly Mae Suico, Research Adviser, for her significant help and guidance to

this research, as well as her expertise and experiences that benefited the researchers in

their academic careers and daily lives. The researchers are grateful for her unwavering

support and encouragement in future endeavors.

To the panelist for their insightful reviews, comments, and helpful suggestions for

the project’s progress. It was a great help in improving our work.

Lastly, we are thankful to everyone who assisted in the completion of this task,

which was not mentioned by the researchers. Their aid and active participation are much

valued, and they will continue to play our role in this thesis writing success.
 3

APPROVAL SHEET

IN PARTIAL FULFILLMENT of the requirements for the Degree of Bachelor

of Science in Marine Transportation, this research entitled "CANTEEN SERVICES

SATISFACTION SURVEY," prepared and submitted by D/C Ansigbat, Christian L.,

D/C Nacion, Junrey N., D/C Paas, John Alex C., D/C Pracullos, Derron P., D/C

Villacorta, Carl Dave C., D/C Zamora, Cristan B. has been examined, accepted, and

approved for PROPOSAL HEARING EXAMINATION.

CARLY MAE SUICO, LPT, MAEd

Adviser

ACCEPTED AS partial fulfillment of the requirements for THESIS WRITING COURSE

(RES 221)
Bachelor of Science in Marine Transportation.

CARLY MAE SUICO, LPT, MAEd

RES 221 Instructor

APPROVED by the tribunal on Proposal Hearing with the grade of________

PANEL OF EXAMINERS

DR. MICHELLE M. PABLE

Chairman

JONNAH ALCONTIN, LPT ENGR. MARIO GENER ABELLA

Member 1 Member 2

C/M GUILLERMO DILUVIO

Program Research Coordinator

CAPT.GERRY D. ENJAMBRE DARYL G. BABATID, Dev.Ed

Dean, College of Maritime Education Research Director

Date of Proposal Hearing: November 11, 2023

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TABLE OF CONTENTS

CONTENTS PAGE

Title Page i

Acknowledgment ii

Approval Page iii

Table of Contents iv

Last of Tables vi

List of Figures vii

CHAPTER 1

THE PROBLEM AND ITS COPE

INTRODUCTION
Rationale 1
Theoretical Background 3

THE PROBLEM
Statement of the Problem 10
Significance of the Problem 11

RESEARCH METHODOLOGY 12
Research Design 12
Research Environment 14
Research Respondents 14
Research Instruments 16
Research Procedure 18
Gathering Data 18
Pilot Testing Procedure 18
Data Analysis 19
Treatment of Data 19
Ethical Considerations 19

DEFINATION OF TERMS 23
 5

REFERENCE 24

APPENDICES
A Transmittal Letter to the Dean
B Research Instrument 26
C Inform Consent 28
D Location Map of the Research Environment 33

CURRICULUM VITAE 34
 6

List of Tables

Table

1 Scoring Procedure 17
 7

List of Figures

Figure

1 Research Flow 13

2 Location Map of the Research Environment 33

 CHAPTER 1
THE PROBLEM AND ITS SCOPE
INTRODUCTION

The Rationale of the Study

According to Mahatma Gandhi, complete effort equals complete victory, and that

fulfillment comes from effort rather than achievement. This suggests that everyone

aspires to be satisfied, which drives people's decisions and actions. It encompasses a

feeling of contentment, fulfillment, or pleasure when a person's desires, expectations, or

needs have been met or exceeded. It reflects the degree of happiness or approval a person

experiences in response to a particular situation, product, service, relationship,

achievement, or other aspects of life. The key to satisfaction is effort rather than

achievement; complete effort equals complete success. Mahatma Gandhi's insightful

remarks capture a potent message about life's journey and the real meaning of success.

The quote simply highlights the fact that real satisfaction and fulfillment come from the

work required to accomplish a goal rather than the actual result. It serves as a reminder

that true victory comes from the process of striving, pushing the envelope, and giving it

all. Gandhi's words provide an alternative viewpoint in a society where success is

frequently determined only by the outcome. Results are highly valued in our society,

whether they involve placing first in a competition, getting good grades, or getting

promoted.

When the needs, desires, or expectations are met, it's the emotion strive to

experience. In a world where things are constantly changing.

Because the researchers primarily focus on canteen service satisfaction, this study

only has one independent variable: canteen service satisfaction. Satisfaction is a complex
and multifaceted emotional state that typically encompasses a feeling of contentment,

fulfillment, or pleasure when a person's desires, expectations, or needs have been met or

exceeded. It reflects the degree of happiness or approval a person experiences in response

to a particular situation, product, service, relationship, achievement, or other aspects of

life.

This type of problem was chosen because the researchers observed that many

maritime students prefer buying food outside rather than using the canteen on campus.

The problem of students buying food outside the school campus rather than in the canteen

can be attributed to various factors. Understanding these reasons is essential for schools

and canteen operators to address the issue effectively.

Conducting a study on the canteen services satisfaction within a school campus is

essential for promoting student well-being, improving the quality of food services,

enhancing the overall campus experience, and ensuring that the canteen meets the diverse

needs and expectations of the student population. It is a proactive approach to creating a

healthy and thriving school environment.

The primary objective is to measure the satisfaction of maritime students with the

canteen services. This includes understanding their perceptions of food, staff, and

location. Assess whether the pricing of food items is considered reasonable by students

and if they perceive that they receive value for the money they spend in the canteen. The

objectives of conducting a study on the satisfaction with canteen services in a school

campus are to gather valuable information and insights that can help improve the overall

dining experience and meet the needs and expectations of the student population. This
information can be used to make informed decisions and improvements that benefit the

school community.

Canteen services play a vital role in the daily lives of students, providing them

with convenient access to meals and snacks. The general happiness and wellbeing of

students can be greatly enhanced by a well-run canteen. It can provide wholesome and

reasonably priced food options, make the dining area comfortable, and encourage student

socialization. Canteen services can improve the whole campus experience by catering to

the individual needs and preferences of students, making it more pleasurable and

conducive to learning. Thus, comprehending and enhancing canteen service satisfaction

involves more than just providing for basic needs—it also entails cultivating a happy and

encouraging learning environment.

Theoretical Background

This study assumes that students will not purchase food off campus if they are

happy with the cafeteria services. Sigua’s Value-Percept Theory (2017), which

contends that each student's degree of pleasure with canteen services varies, is the theory

that informs our research. A value-percept thinks that when students perceive something,

they will be satisfied. Their studies' "five facets" are essential for assessing their total

satisfaction. Functional Value This facet refers to the utility and practical benefits a

product or service provides to the consumer. Economic Value encompasses the price or

cost of the product or service and its benefits. Emotional Value represents the emotional

benefits and satisfaction that a product or service provides the consumer. Social Value

focuses on how the product or service affects a consumer's social identity, image, and

status among their peers and in society. Symbolic Value relates to a product or service's

symbolic or self-expressive aspects. Value perception theory is relevant to the study of

satisfaction because it provides a framework for understanding how consumers evaluate

the value of products and services. It helps researchers and businesses explore the factors

that shape value perceptions, allowing them to make informed decisions, improve

offerings, and ultimately increase customer satisfaction.

Adams' Equity Theory (1963) is a psychological theory that explains how

individuals perceive and respond to fairness in social and work-related relationships. The

theory revolves around the idea that people strive to maintain a balance between their

inputs (effort, contributions) and their outcomes (rewards, benefits) in comparison to the

inputs and outcomes of others. Adams' Equity Theory is relevant to the study of the level

of satisfaction because it provides a framework for understanding how perceptions of

fairness and equity influence satisfaction in various contexts, including the workplace and

interpersonal relationships. Researchers and organizations can use this theory to identify

factors that enhance or diminish satisfaction and take appropriate actions to improve

overall satisfaction levels.

According to Sigua (2017), The Department of Education provides for and

promotes students' health and well-being through its curriculum. Additionally, it inspired

the schools to embrace comprehensive health initiatives, such as food and nutrition

instruction. According to the researcher, the canteen should act as a setting for the

formation of eating habits and a home economics laboratory where students and staff can

receive practical instruction in planning, shopping, and preparing nutritious meals.

Dela Cruz (2018) stated that the study aimed to ascertain the degree of student

satisfaction with the food service offered by the Caluluan High School canteen for Senior

High School students. The information gathered from this study will help the canteen

staff understand the food being served, particularly regarding the techniques used for

preparation and cooking, the types of service provided, the student's preferences for

various food attributes, and the nutritive value of the food being served as determined by

nutritionists. In this study, primary frequency count was reported in % on a survey

questionnaire utilizing random sampling, more precisely, the fishbowl technique.

A school canteen must be established and run to meet the nutritional requirements

of the clientele and help them develop into physically fit people who like eating good

food. Schools are urged to adopt comprehensive food and nutrition programs as part of

their overall health and well-being initiatives.

 Customer satisfaction is a customer's perspective based on expectations and post-

purchase experience. Customer satisfaction is evaluating products or services' quality

level that fulfills the customer's expectations. Satisfaction means the feeling an individual

gets when their wishes, expectations, or needs are fulfilled and the pleasant feeling that

follows (Galabo, 2019). This study aimed to assess the services offered by the canteen of

Sahid University – Jakarta. This study also determines the level of satisfaction of canteen

customers with the canteen services and identifies the problems encountered with the

services.

Garcia (2019) this study aims to increase the regular use of the school canteen and

offer a more successful strategy for preserving student satisfaction with its food services.

This study employed a qualitative-descriptive research approach to gauge Grade 12 ABM

students' satisfaction with the canteen's food services. Three factors that impact the

degree of satisfaction among Grade 12 ABM students were found. These three factors

were the caliber of the food's nutrition, its cost, and the canteen's cleanliness. The

information was acquired through questionnaires that were given to the respondents.

According to the study's findings, Grade 12 ABM students were satisfied with the school

canteen's food services in the following areas: (1) Nutrition of Food - The canteen's food

selections satisfied Grade 12 ABM students' needs for taste, nutrition, and menus that

encouraged a healthy lifestyle. (2) The cost of the food is judged to be reasonable per

serving and is within the students in Grade 12 ABM's allocated spending limit. (3) Food

cleanliness - this covered the orderliness of the canteen employees, the setting, the food's

preparation, and its presentation. In terms of promoting the cleanliness of the food for the

benefit of the kids and other customers, the school canteen was judged to be operating at
a satisfactory level. The study's findings indicated that the Bestlink Canteen's food

services are provided at a satisfactory level. To increase the satisfaction rate of the

students and other customers, school administrators must maintain high customer

satisfaction and create more effective policies and guidelines for the canteen services. It

was strongly advised that a more extensive study on student satisfaction across all strands

be carried out to develop more successful initiatives and methods to encourage students

to purchase meals from the cafeteria

regularly.

According to Andaleeb and Comway (2006), customer satisfaction is influenced

most by the responsiveness of the front-line employees, followed by price and food

quality. They have noted, however, that the physical design and appearance of the

restaurant did not have a significant effect. Thus, this investigation will focus on the four

Ps – Product, Price, People, and Place. The researchers still included the place as they

would like to confirm whether the respondents find the environment of the canteen

convenient to dine in. The findings of this study may serve as a basis for the feasibility of

converting the conventional school canteen set-up into a food court.

According to Lobron (2020), the purpose of the study was to determine whether

there was a relationship between the management of the school canteen and the

satisfaction of the pupils with the food service. The p-value of.001 and the r-value of

0.693 (Pearson p) were employed as statistical tools. Statistical tools included the Pearson

r-value of 0.693 and the Pearson p-value of 001. Staffing, food services, facilities, and

financial stability are all signs of good school canteen administration.

 The data showed that school canteen management, food flavor and consistency,

levels of food service satisfaction, nutritional value, pricing, and food consistency all

significantly contribute to student satisfaction. Therefore, depending on student

satisfaction with the food service, school cafeteria managers are urged to enhance the

service quality offered to students.

 THE PROBLEM

Statement of the Problem

This study aims to identify the canteen services satisfaction survey at the

University of Cebu Maritime Education and Training Center during the first semester of

S.Y. 2023-2024 as a basis for sound recommendations.

Specifically, this seeks to answer the following:

1. What is the level of satisfaction with canteen services among maritime students?

2. In terms of:

1.1 Food;

1.2 Staff;

1.3 Location

2. What canteen services got the highest and lowest level of satisfaction?

3. Based on the findings, what are the recommendations that can be proposed?
 RESEARCH METHODOLOGY

This section discussed the methodologies utilized for this study and the process that the

researchers followed to answer the problems formulated.

Research Design

This study will use a quantitative descriptive survey research design to determine

the Canteen Services Satisfaction Survey. Survey designs are quantitative research

methods used to measure a population's attitudes, opinions, behaviors, or characteristics.

This study chose survey design due to its focus on teachers' beliefs and practices. The

findings can be used to assess variables, anticipate events, and measure satisfaction with

canteen services among maritime students. The research also included questionnaires for

comprehension.

On the next page, Figure 1 illustrates the research flow that carries out or specifies

this study (Input—Process—Output). It is also based on the content of the problem

statement.
 INPUT PROCESS OUTPUT

Transmittal Letters
Quantitative Descriptive
Survey Research Study
Content and Face Validation
of the Certificate
Ethical Review Board
Approval
Acquisition of Informed
The respondents' level of Consent
satisfaction with canteen Recommendation
Pilot Testing
services.
Test of Reliability
Acquisition of Informed
Consent
Actual Data Gathering
Data Analysis
Interpretation
Findings
Conclusion

Figure 1

Research Flow

Research Environment
 The study will be conducted at Alumnos St., Cebu City, 6000 I-building, 5th floor,

located inside the University of Cebu Maritime Education and Training Center campus.

The researchers had chosen the environment because it supplemented the idea that the

University of Cebu Maritime Education and Training Center had a significant population

of maritime students. This canteen is also indicated for BSMT, BSMARE, and BSNAME

students.

The researchers used a natural setting to progress to a specific experience level.

The researchers noticed cases wherein the level of satisfaction with canteen services

among maritime students negatively affected their efficiency.

Research Respondents

Sampling Procedure

The sampling procedure for this study will be the non-probability sampling

method. Specifically Purposive Sampling. In this sampling procedure, units are selected

for inclusion in the sample because they utilize the canteen services.

In this study, the researchers gave printed survey questionnaires to the maritime

students to determine whether they were connected or related. This way, Maritime Cadets

who received and answered the form became part of the sample. The researchers used

inclusion and exclusion criteria to identify their respondents.

Inclusion Criteria
 1. The first criterion is that the respondents had to be all year level of BSMT,

BSMARE and BSNAME.

2. Second, the respondents had to be enrolled in BSMT,BSMARE and BSNAME in

the University of Cebu-Maritime Education and Training Center for the S.Y.

2023-2024.

Exclusion Criteria

1. Students that are not from University of Cebu –Maritime Education and Training

Center.

2. Basic Education students from University of Cebu –Maritime Education and

Training Center.

Sampling Size Determination

The target population for this study is considered an infinite population. Kozak

(2008) defined infinite population as a situation where the total number of elements of the

population is not documented or known. The number of Maritime Cadets enrolling in

University of Cebu – Maritime Education and Training Center for the first semester of

the academic year 2023-2024 is curiously unknown according to official data. This

suggestion is important to figuring out the study’s sample size. Guided by the suggestion

of a minimum sample size for the infinite population of Louangrath (2014), which is use
to determine the minimum sample size for this study within an infinite population

context. This study will use the Stratified Random Sampling Method.

Research Instrument
 The researcher will use a researcher-made questionnaire to gather data on

assessing the level of satisfaction with canteen services among maritime students. In the

top portion, the respondents could enter the school ID number required for the survey.

The survey questionnaires comprised generalities, instructions, and statements that

determined the level of satisfaction with canteen services among maritime students. The

respondents only needed to read the survey questionnaire and put a check mark on their

chosen level of satisfaction.

Scoring Procedure
Table 1

Scoring Procedures for Canteen Services Satisfaction Survey

WEIGHT RANGE RESPONSES INTERPRETATION

4 3.26 – 4.00 Highly Satisfied The students are

highly satisfied with
the canteen services.

3 2.26 – 3.25 Moderately The students are

Satisfied moderately satisfied
with the canteen
services.

2 1.76 – 2.25 Slightly Satisfied The students are

slightly satisfied with
the canteen services.

1 1.0 - 1.75 Not Satisfied The students are not

satisfied with the
canteen services.

Research Procedure

Gathering Data
 After the approval of the study from the panel of examiners and the Ethics

Review Board, the researcher will submit a transmittal letter addressed to the General

Education Chairperson and to the Dean of the Marine Transportation and Engineering

Department at the University of Cebu Maritime Education and Training Center to ask

permission to conduct the study.

Pilot Testing Procedure

The researchers made sure that an expert had content validated their standardized

research questionnaire instrument before beginning the pilot testing. Following the

validation of the instruments, the researchers moved on to pilot testing. The distribution

of the questionnaires happened after receiving the respondents' consent. To pilot testing

the survey instrument, the researchers select a minimum of 100 respondents. The survey

was completed by respondents using a printed questionnaire. Following the survey, the

researchers thanked the participants for their assistance. Once they had gathered all the

survey responses, they consulted their statistician to confirm the instrument's reliability.

The researcher could start really collecting data after the instruments had passed the

dependability test.

Data Analysis

Inferential statistics were employed in this study to examine the data collected

from the respondents, allowing the researchers to make conclusions about an unidentified

population based on the analysis of data from a sample. The researchers evaluated if the

group differences (means) or the correlation between variables is significantly higher or

lower than what would be predicted for the entire population (Cresswell, 2012).
 Treatment of Data

The data acquired from the selected respondents had been used to determine the

level of satisfaction in canteen services among maritime students. The data had then been

finalized, verified for errors and revisions, tabulated, and analyzed.

Weighted Mean

This formula is used to determine the level of satisfaction in canteen services

among maritime students.

Ethical Considerations

Trustworthiness of the Research

Reliability is a method that will be used to establish trustworthiness. In this

quantitative descriptive- survey study, the researchers use reliability by examining the

validity of the measurements or measuring instruments utilized in a study (also referred

to as instrument validation). Researchers will conduct pilot testing to prove liability by

administering one instrument to at least one group of people. The results from the pilot

testing will be assessed statistically and practically. Researchers will also conduct item

analysis for the instrument to be revised and validated.

Procedures and Protocol

In the investigation, the respondents will be asked to answer a questionnaire

distributed through printed copy during their free time. It will be collected after one day.

The questionnaire can be ready aloud if requested, and they can answer those items they

intend to answer. If the respondents do not wish to answer some of the questions included
in the questionnaire, they may skip them and move on to the next question. The

information recorded will be confidential, and no one else, except the researcher’s

advisers, will have access to his/her questionnaire. The questionnaires will be destroyed

after ten months. To ensure that the respondents can fully grapes the purpose of the study,

the proponent first explained the study’s objective and intended benefits for the

participants.

Duration

The research will be conducted for 10 months. During that time, the respondents

will be asked by the researchers to answer the questionnaire at their convenient time and

may submit it after one day. If the respondents answered the questionnaire immediately,

it would take around 10-20 minutes to finish. Therefore, their engagement as a

respondent was only once.

Risk

The researchers will ask the respondents to share or divulge their personal

information, which they may feel uncomfortable answering. Some questions might affect

their exhibition of those values, and they may feel uncomfortable discussing other topics.

They know that they were the ones who would be deciding whether to give their answers

to all questions, or they may skip some questions. The respondents will not have to give

reasons for not responding to any question or refusing to participate in the survey.
Benefits

There will be no immediate and direct benefits to the respondents, but one of the

research aims is to expand a body of knowledge in various disciples. They will be

honored to have contributed to making this research endeavor possible with their

participation in the research. Without their willingness to participate in this research,

improvements and developments of sleep duration and academic performance of

maritime students will be hindered.

Reimbursements

The respondents will not provide any payment for taking part in the research.

Confidentiality

Because something out of the ordinary was being done through research in the

maritime industry that the respondents were connected with, it might have drawn

attention. In addition, if they participated, other people in the organization and society, in

general, may ask questions.

The researchers will not share information about the respondents. Information

gathered by the researchers for this study will be kept private. The respondents’ identities

and the respondents’ perceptions will be kept confidential and only the researchers will

have access to the data. Instead of their name, a number will appear with any information

about them. Only the researchers would have access to their phone number or other

contact information, which would be secured under lock and key. Except for the

researcher’s adviser, no one else will have access to it.

Sharing of the Results

At the conclusion of the study, the researchers will inform the public of the

respondents’ conclusion. By initially meeting with the participants and then the greater

community, they were able to accomplish this. Nothing from the questioner’s responses

will be given to anyone not involved in the study. The participants will also receive a

written report that they can send to their family. For any interested parties to benefit from

this research, the researchers also published the findings.

 DEFINITION OF TERMS

This part defines the terms being used in the study operationally.

Canteen Services

This refers to the overall services that the canteen can offer to the maritime

students at the University of Cebu - Maritime Education and Training Center, which are

in the General Education Building and the I-Building 5th floor.

Level of Satisfaction

This refers to the level of needs of maritime students throughout their experience

in canteen services.

Maritime students

This refers to all year- level of Bachelor of Science in Marine Transportation and

Bachelor of Science in Marine Engineering students at University of Cebu- Maritime

Education and Training Center only.

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of Sahid University – Jakarta. Universitas Sahid, Indonesia.

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Journal of Scientific & Technology Research.

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Caiga BT. (2015). “Maritime student’s satisfaction on the service rebdered by the
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 APPENDIX B

Research Instrument

STUDENT ID NO.: __________

Description:

This questionnaire aims to explore the Level of Satisfaction in Canteen Services

Among Maritime Students.

Instructions:

This summary Questionnaire will be answered in 20 minutes. Respondents are to

check ( ) the box of their answer.

Factors Highly Moderately Slightly Not Satisfied

affecting the Satisfied Satisfied Satisfied
canteen services
satisfaction in
terms of:
1. FOOD
1.1 Cleanliness

1.2 Nutrition
1.3 Variety

1.4 Portion

2. STAFF

2.1
Approachable

2.2 Tidiness of
staff
2.3 Attention to
detail

2.4 Good
manners

2.5 Industrious

3. LOCATION
3.1 Accessible

3.2 Enough
space for
customers
3.3 Ambiance
 APPENDIX C

UNIVERSITY OF CEBU

RESEARCH CENTER

STANDARD TEMPLATENUMBER 9

INFORMED CONSENT FORM

RESPONDENTS
Informed Consent
Students and Faculty Researchers University of Cebu System

Name of Principal Investigator: ________________________________________

Name of Organization: University of Cebu - Maritime Education and Training Center
Title of Proposal: _LEVEL OF SATISFACTION IN CANTEEN SERVICES AMONG
MATIRIME STUDENTS
This Informed Consent Form has two parts:
 Information Sheet (to share information about the research
with the respondents)
 Certificate of Consent (for signatures if the respondents agree
to take part)

The respondents will be given a copy of the full Informed Consent

Form

PART I: Information Sheet

Introduction
The researchers are students at the University of Cebu taking up a Bachelor of
Science in Marine Transportation.
They are currently conducting a study entitled: _ LEVEL OF SATISFACTION
IN CANTEEN SERVICES AMONG MATIRIME STUDENTS
In line with this, we are inviting the selected few 1st year students to be
respondents to this investigation and request the respondents to spare a few minutes of
their time to answer this questionnaire honestly. However, the respondents do not have to
decide today whether or not they will participate in the research. Before the respondents
decide, they can talk to anyone they feel comfortable with about the research. If there are
contents in the questionnaire that the respondents do not understand and find ambiguous
then feel free to contact the researcher. Rest assured that all the answers will be treated
with the utmost confidentiality.
 Purpose of the research
Studying the level of satisfaction in canteen services among maritime students.
The purpose of this research is to help assess the students about the level of satisfaction in
canteen services. This investigation aims to further uncover the experiences of maritime
students in canteen services. Also, to give reference for the researchers who would plan
to make any related study, and this will give them the chance to dig deeper and gain more
insights on the kind of life that is experienced by queer maritime students in an unknown
environment and class setting.
Lastly, the concept of this study will also serve as their guide to be more open-
minded and enhance their perception regarding this matter.

Type of Research Intervention

This research will utilize the quantitative descriptive-survey type of research
method.

Participant Selection
We are inviting all year level BSMT and BSMARE students who are studying at
the University of Cebu- Maritime Education and Training Center to participate in our
study.

Voluntary Participation
The respondents’ participation in this research is entirely voluntary. It is their
choice whether to participate or not. Whether the respondents choose to participate or not
does not affect their confidentiality. The respondents may change their minds later and
stop participating even if they agreed earlier and this will not be taken against them later.
Procedures and Protocol
In this investigation, the respondents will be asked to answer a questionnaire that
will be distributed through printed copies survey questionnaire during their free time. It
will be collected after one day. The questionnaire can be read aloud, and they can answer
those items that the respondents intend to answer. The respondents do not wish to answer
some of the questions included in the questionnaire, the respondents may skip them and
move on to the next question. The information recorded is confidential and no one else
except. Miss Carly Mae Suico, my research adviser, will have access to her/his
questionnaire. The questionnaires will be destroyed after ten months. To ensure that the
respondents will be able to have a full grasp of the purpose of the study, the proponent
will first explain the objectives of the study and the intended benefits of the participants
himself.
 Duration
The research takes place for ten months. During that time, the respondents will be
asked by the researcher to answer the questionnaire during their convenient time and may
submit it within one day. If the respondents answer the questionnaire immediately, then it
will take around 5-20 minutes to finish. Their engagement as a respondent will only take
place once.

Risks
The researchers will be asking the respondents to share or divulge their personal
information which they may feel uncomfortable answering. Some questions might affect
their exhibition of those values, and the respondents may feel uncomfortable talking to
other topics. They must know that they are the ones who will decide whether to give
answers to all questions or they may skip some questions. The respondents do not have to
give reasons for not responding to any question, or for refusing to take part in the survey.
Benefits
There will be no immediate and direct benefits to the respondents but with
research being the expansion of knowledge in various disciplines, their participation will
be honored in high regard for this will benefit the entire maritime society. Keep in mind
that without their willingness to participate in this study, the state of future seafarers
could potentially be in harm's way.

Reimbursements
The respondents will not be provided with any payment for taking part in the research.

Confidentiality
Because something out of the ordinary is being done through research in the
educational institution that they relate to, it might draw attention. If the respondents
participate, other people in the organization and the society, in general, may ask
questions.
The researchers will not be sharing information about the respondents. The
information that I collect from this research project will be kept confidential. Information
about the respondents and their perceptions that will be collected from this research will
be put away and no one but the researcher will be able to see it. Any information about
the respondents will have a number on it instead of their name. Only the researcher will
know the respondents’ number/contact information and the researchers will lock that
information up with a lock and key. It will not be shared with or given to anyone except
their research adviser.

Sharing the Results

 At the end of the study, the researchers will share what they have learned from the
respondents with the community. The researchers will do this by meeting first with the
participants and then with the larger community. Nothing that the respondents’ answers
in the questionnaire will be shared with anybody outside the research. A written report
will also be given to the participants, which they can share with their families. The
researchers will also publish the results so that other interested people may learn from
this research.
Right to Refuse or Withdraw
The respondents may choose not to participate in this study and do not have to
take part in this research if they do not wish to do so. Choosing to participate or not will
not affect their seafaring career, they will still benefit from the implementation of the
employee development plan. The respondents may stop participating in the survey at any
time that they wish without them losing their rights here.

Who to Contact

If the respondents have any questions, they can ask the researchers now or later,
even if the study has started. If the respondents wish to ask questions later, they may
contact any of the following:

Name of the Researcher/Adviser/Ethics Staff Phone Number

Pracullos, Derron P. ___09165643149______

Carly Mae Suico_____________________ ___09958439157_
___________

This thesis proposal has been reviewed and approved by my thesis panel of
________________, which is a committee whose task is to make sure that researchers
have properly conducted the study. If the respondents have any questions for my panel,
please contact the University Research Office.
 PART II: Certificate of Consent

I have read the foregoing information, or it has been read to me. I have had
the opportunity to ask questions about it and any questions that I have asked to
have been answered to my satisfaction. I consent voluntarily to participate as a
participant in this research.

Print Name of Participant__________________

Signature of Participant ___________________
Date ___________________________
Day/month/year

If illiterate
A literate witness must sign (if possible, this person should be selected by the
participant and should have no connection to the research team). Illiterate participants
should include their thumbprints as well.

I have witnessed the accurate reading of the consent form to the potential
participant, and the individual has had the opportunity to ask questions. I confirm
that the individual has given consent freely.

Print name of witness_____________________ AND Thumb print of

participant Signature of witness ______________________
Date ________________________
Day/month/year

Statement by the researcher/person taking consent.

 I have accurately read out the information sheet to the potential participant, and to
the best of my ability made sure that the participant understands that the following will be
done:
1. focus group discussion/interview
2. record the proceeding of the interview
3. manually record other responses/ answers during the interview

I confirm that the participant was allowed to ask questions about the study,
and all the questions asked by the participant have been answered correctly and to the
best of my ability. I confirm that the individual has not been coerced into giving consent,
and the consent has been given freely and voluntarily.

A copy of this ICF has been provided to the participant.

Print Name of Researcher/person taking the consent________________________ _

Signature of Researcher /person taking the consent__________________________

Date ___________________________
Day/month/year
 APPENDIX D

LOCATION MAP OF THE RESEARCH ENVIRONMENT

 CURRICULUM VITAE
Christian L. Ansigbat
Kalunasan, Cebu City
[email protected]
09498758028

Personal Background

Name : Ansigbat, Christian

Age : 20 years old

Gender : Male

Civil Status : Single

Birthplace : Mandaue City, Cebu

Birthdate : December 29, 2003

Parents : Reynante Ansigbat and Violeta Ansigbat

Academic Background

College :Marine Transportation

University of Cebu- METC

Alumnos, Mambaling, Cebu City

High School : Lyceum of Cebu Inc.

Kalunasan, Cebu City

Elementary. : Subangdaku Elementary School

Mandaue City, Cebu

 CURRICULUM VITAE
Junrey N. Nacion
Bulak, Dumanjug, Cebu
[email protected]
09616203090

Personal Background

Name : Nacion Junrey N.

Age : 20 years old

Gender : Male

Civil Status : Single

Birthplace : Bulak, Dumanjug, Cebu

Birthdate : August 27, 2003

Parents : Babemie A. Nacion and Genara N. Nacion

Academic Background

College :Marine Engineering

University of Cebu- METC

Alumnos, Mambaling, Cebu City

High School :Bulak, National high school

Bulak, Dumanjug Cebu

Elementary. : Bulak, elementary school

Bulak, Dumanjug Cebu

 CURRICULUM VITAE
John Alex Cunanan Paas
Alegria Surigao del Norte
[email protected]
09925330073

Personal Background

Name : John Alex C. Paas

Age : 21 years old

Gender : Male

Civil Status : Single

Birthplace : Pasig, City

Birthdate : October 03 2002

Parents : Alexander A. Pa-as and Joana C. Paas

Academic Background

College :Marine Transportation

University of Cebu- METC

Alumnos, Mambaling, Cebu City

High School : Alegria National high School

Alegria Surigao del Norte

Elementary : Budlingin Elementary School

Alegria Surigao del Norte

CURRICULUM VITAE
Derron P. Pracullos
Cansojong, Talisay City, Cebu
[email protected]
09165643149

Personal Background

Name : Derron P. Pracullos

Age : 21 years old

Gender : Male

Civil Status : Single

Birthplace : Davao City

Birthdate : December 18, 2001

Parents : Dennis B. Pracullos and Jirehvel P. Pracullos

Academic Background

College : Marine Transportation

University of Cebu- METC

Alumnos, Mambaling, Cebu City

High School : Cansojong National High School

Cansojong, Talisay City, Cebu

Elementary : Borromeo Brothers Elementary School

Cansojong, Talisay City, Cebu

CURRICULUM VITAE
Carl Dave C. Villacorta
Dagatan, Badian, Cebu
[email protected]
09926779964

Personal Background

Name : Carl Dave C. Villacorta

Age : 21 years old

Gender : Male

Civil Status : Single

Birthplace : Cebu City

Birthdate : October 2, 2002

Parents : David M. Villacorta and Carmelina C. Villacorta

Academic Background

College : Marine Transportation

University of Cebu- METC

Alumnos, Mambaling, Cebu City

High School : Badian National High School

Poblacion, Badian, Cebu

Elementary : Badian Central School

Poblacion, Badian, Cebu

CURRICULUM VITAE
Cristan B. Zamora
Poblacion, Badian, Cebu
[email protected]
09616497869

Personal Background

Name : Cristan B. Zamora

Age : 19 years old

Gender : Male

Civil Status : Single

Birthplace : Cebu City

Birthdate : October 17, 2003

Parents : Rogelio P. Zamora and Chona B. Zamora

Academic Background

College : Marine Transporation

University of Cebu- METC

Alumnos, Mambaling, Cebu City

High School : Badian National High School

Poblacion, Badian, Cebu

Elementary : Badian Central School

Poblacion, Badian, Cebu