Salary – FAQs

1. When will I get my first salary?

 Employees who have joined on or before 15th of the month will receive their salary in the
same month.
 Employees who have joined on or after 16th of the month will receive their current
month’s salary along with the next month’s salary.

2. What will be the mode of payment of my first salary?

 First salary will be deposited in your personal bank account if your Axis Bank Salary
Account has not been activated.

3. How do I provide my bank details for salary process?

 Provide your Axis Bank Account Details to [email protected] marking CC to

[email protected] in the below mentioned format from your Clover Email
ID.

Name

Employee Code

Bank Name

A/c Number

IFSC Code

4. For how long salary will be credited in my personal bank account?

 Salary transfer in your personal bank a/c will be to a maximum of first three months from
the date of joining only, you should ensure by then the Salary Account (Axis Bank Account)
is activated and shared (Salary from fourth month will be kept on HOLD if Axis a/c is not
submitted).
Note: The timeline for salary transfer in case of personal bank is 7th of the following month
of salary processing.

5. When will my first salary be credited?

 First Salary will be credited on 7th of the following month of salary processing.
6. How will I receive my salary slip?

 Once your salary is credited to your account, kindly visit

https://cloverinfotech.co.in/Pay/Logon.aspx for your salary slip.
 Try the ‘Forgot Password’ option, the password will be sent via mail to your Clover Email
Id.
 User Id is your Employee Code.

7. Whom should I contact if I am facing any problem while downloading Pay slip?

 Employee should contact the Payroll Team if facing problem while downloading Pay Slip.
 Employee can write an email to [email protected] or call Mr. Ashok Pai on
7045663513.

8. How to get solution regarding my salary structure or deduction related query?

 You have to raise query on iConnect through below mentioned path: -

 Open Workforce Administration tab

 Click on Initiate Query tab

 Select category code 001- Salary Helpdesk

 Select sub category code 003- Salary related query
 Write down your query in the Description Box & upload documents if necessary.
 Click on the Submit button.

 You will get revert on query within 2 days.

 Do not share any salary slip, offer letter or any salary related document on group email or
from any group email id.
9. My net salary is not matching the amount mentioned in the offer letter, please explain?

 You have to upload your offer letter & current month’s salary slip on iConnect with
description of your query.

10. When do I submit my investment details & related documents?

 Employees newly joining have to submit investment declaration duly filled at the time of
joining to the on-boarding team.
 If new joiners were unable to submit during joining they can update the same on the
payroll portal post discussion with the Payroll Team.
 In the month of March/April Finance Team initiates an email informing all eligible
employees to submit Investment Declaration within the given timeline.
 If employees CTC falls in the Income Tax deduction bracket, they need to submit details
as per prescribed procedure by Finance Team.

11. If I resign, do I get back my deducted income tax?

 No, your deducted income tax will not be refunded.

 At the time of returns filing you can claim for the same by submitting relevant documents
with Income Tax department.

12. Who will address income tax related queries?

 You are advised to raise your income tax related query in below mentioned code: -

 Workforce Administration  Initiate Query

 Select category code 015 - Payroll
 Select sub category code 004 - General Queries
 Write down your query in the Description Box & upload documents if necessary.
 Click on the Submit button.

13. I am facing problem while submitting investment proof on portal.

 You have to raise your query to Payroll (Category code 015 - Payroll) if you are facing any
problem in uploading your investment declaration proof on payroll portal.

14. How do I avail or discontinue food coupon?

 Employees can avail food coupons by filling up form at the time of joining or any time in
the tenure of employment post discussion with the Administration Team.
 Employees can discontinue food coupons only in the month of April or October of any
particular year.
15. Whom should I contact for Food Coupon related query?

 Employee should contact the Administration Team.

Employee can write an email to [email protected] or call Ms. Hemali Patel
on 9152099983.

16. Who will address food coupon related issues?

 You are advised to raise your food coupon related query in below mentioned code: -

 Workforce Administration  Initiate Query

 Select category code 011- Administration
 Select sub category code 013- Administration team related query
 Write down your query in the Description Box & upload documents if necessary.
 Click on the Submit button.

17. Who will address night shift allowance issues?

 You are advised to raise your night shift allowance related query in below mentioned
code: -

 Workforce Administration  Initiate Query

 Select category code 014 - Night Shift Allowance
 Select sub category code 016 - Night shift allowance related queries
 Write down your query in the Description Box & upload documents if necessary.
 Click on the Submit button.

18. Who will address conveyance allowance related queries?

 Conveyance allowance is not necessarily paid along with salary.

 Conveyance allowance is paid as soon as the necessary approvals are in place.
 If employee is facing any query related to conveyance allowance, they can write an email
to PMO Team on [email protected] or call Mr. Digambar Satoskar on 91-22-2926
2022.

19. I am Trainee under Bond, how can I get my salary revision letter?

 You are advised to raise your query in below mentioned code: -

 Workforce Administration  Initiate Query

 Select category code 018 - Trainee salary revision
 Select sub category code 001- Letters
 Write down your query in the Description Box & upload documents if necessary.
 Click on the Submit button.
20. I have issues related to Leave, who will address the same?

 You are advised to raise your query in below mentioned code: -

 Workforce Administration  Initiate Query

 Select category code 005- Leave Management
 Select sub category code 008- Leave related queries
 Write down your query in the Description Box & upload documents if necessary.
 Click on the Submit button.