Officeworks

REPAIR DOCKET
Customer Copy
Warranty repair

Repair Number: 8779832 Please quote this Repair Number in all enquiries.
Check the status of your repair online by simply logging in to
https://apps.solvup.com/customer_portal
with your Repair Number and Receipt/Tax invoice Number (9313312002605264).

Customer Details
First Name: Chamika Deshan Surname: Kobudura Arachchige
Street Address: 2 Curnola Avenue Suburb: Doncaster
State: VIC Post Code: 3108
Phone: Email: [email protected]
Mobile Phone: 0450757227

Item Details Date Created: 03-09-2023

Purchase Date: 02-08-2023 Entered By: Officeworks Doncaster
Retailer Item Id: HPEQ3078AU
Item Brand: HP
Store: Officeworks Doncaster
Repair Details Phone: (03) 9840 8500
Receipt/Tax invoice: 9313312002605264 Address: 602 - 630 Doncaster Road
Product Serial No.: 5CD3150LJM Suburb: Doncaster
Product Description: NN-HP LAPTOP 15S 16/256GB R5 NB State: VIC
Fault Code: Won\'t Power On/Off Post Code: 3108
Fault Description: Does not turn on. When plugged in, no charging light and problem persists.

Your telephone number and email address are recorded to enable TIC Group (or its agents) to provide you with updates on the progress of the repair (the
Purpose). You consent to TIC Group sharing this information with repairers and suppliers for the Purpose. TIC Group will take reasonable steps to protect
your personal information. Your personal information will not be sold or provided to a third party or used for any purpose not related to repairs. Full privacy
details for TIC Group's repair management platform can be viewed at the customer portal webpage.
 Customer Copy

The Officeworks Terms & Conditions for Repair Items

1. You have submitted your goods to Officeworks for assessment and/or repair.
2. Officeworks does not assess or repair goods itself but will send your goods to a repair company which has been approved by the manufacturer of the goods.
3. If you are entitled to a free repair under your consumer guarantee or manufacturer's warranty your goods will be repaired free of charge.
4. If you are not entitled to a free repair under your consumer guarantee or manufacturer's warranty (for example because you have caused a fault yourself or because these rights
have expired) Officeworks will provide you with a quote from the repair company for the cost of doing the repair. You may accept or reject this quote. If you accept it your goods
will be repaired by the repairer and you will have to pay for this repair and the assessment. If you do not accept this quote, no repair will be conducted and your goods will be
returned to you in the same damaged condition as presented to Officeworks.
5. Where you have to pay for a repair or a quote for the goods to be repaired, Officeworks will maintain a lien over the goods and only return the goods to you once you have paid
Officeworks for the repair, the quote or the assessment.
6. If your goods have been submitted for assessment and no fault can be found with your goods they will be returned to you after payment of any costs.
7. Officeworks aims to return your goods to as soon as possible. However, Officeworks cannot guarantee return times, and assessments and/or repairs may take longer than initially
expected. In particular, return may take longer especially if you delay in accepting a quote for repair. Officeworks will not be liable for any delay in the goods being assessed,
repaired and/or returned to you, regardless of reason.
8. If you have any other queries about your goods whilst they are being assessed or repaired you should contact the Officeworks store where you delivered your goods for repair.
9. As soon as practicable after Officeworks receives your goods from the repair company Officeworks will contact you using the contact details provided by you. If Officeworks has
tried to contact you and is unable to do so after reasonable attempt; or you do not collect your goods within a reasonable time of being notified that Officeworks has received back
your repaired goods, Officeworks may treat the goods as abandoned and (subject to the law) dispose of your goods without liability to you for doing this.
10. Goods presented for repair will wherever possible be repaired with new parts or refurbished parts or may if you agree be replaced by refurbished goods of the same type rather
than being repaired.
11. It is possible that, during assessment or repair, user-generated data stored on your goods or storage media may be erased. Officeworks advises you to back up any such data before
submitting the goods for assessment and/or repair. Examples of user-generated data are: songs, photos, contact details, games, documents, videos and other forms of data created
by the user. Neither Officeworks nor the repair company accepts any liability for the loss of such data.
12. Goods which carry non-licensed software or which have been hacked or jailbroken may not be able to be repaired under warranty.
13. You consent to Officeworks sharing your personal details with a repairer to allow the repairer to contact you directly if it has any questions about your device.
14. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition,
warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which by law cannot be excluded, restricted or modified