Pakistan Telecommunication Company Limited

Internship Report

Pakistan Telecommunication Company Limited

Submitted By:

Hazeeka Mujeeb

BBA (Banking & Finance)

4th semester Evening

BBFE-21-25

Session 2021-2025

Submitted To:

Ms. Maryam Arif

August 21, 2023

Institute Of Banking & Finance

Bahauddin Zakariya University

Multan

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Acknowledgement
In the name of Allah the most merciful and the most beneficent, who has made it possible for me to finish this
report. Presenting my internship report on Pakistan Telecommunication company Limited, gives me great
pleasure and honor. I'm happy to acknowledge the help that I received to complete this report.

First and foremost, I would like to extend my sincere gratitude to the internship coordinator, Ms. Maryam
Arif, whose recommendations and encouragements made it easier for me to plan my project and finish this
report.

Additionally, I would want to express my gratitude to the PTCL personnel, in particular M. AKRAM and CH
MUJEEB ULLAH, who gave me their precious time and gave me a brief introduction to the fundamentals I
needed to know in order to finish the Report.

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Executive Summary
I just finished a six-week internship at Pakistan Telecommunication Company Limited, and I'm now writing this
report about it. The goal of writing this report is to discuss my practical experience as an intern and how it
feels to put the lessons learned into practice. This internship was a crucial component of my degree because
I'm a BBA (Banking & Finance) student.

Four separate chapters have been written about this report.

1st chapter is essentially an introduction that briefly explains the company's history, mission, vision, scope,
hierarchy, and other pertinent information.

In the 2nd chapter the personal grooming is covered in relation to my interning experiences. I discussed my
involvement with the organization, my learning, and my experiences in this chapter.

3rd chapter examines the company's analysis, which includes financial and SWOT analysis.

Last chapter includes many essential documents connected to my internship.

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Table of Contents
1 CHAPTER # 01 .................................................................................................................................................................. 8
INTRODUCTION: ...................................................................................................................................................................... 8
1.1 Background Of the Company: ................................................................................................................................. 8
1.2 Leadership: .............................................................................................................................................................. 8
1.3 Owner:..................................................................................................................................................................... 8
1.4 Subsidiaries: ............................................................................................................................................................ 8
1.5 MOTTO Of PTCL: ..................................................................................................................................................... 9
1.6 Vision, Mission, Goal/Objectives: ........................................................................................................................... 9
Vision:.................................................................................................................................................................................. 9
Mission: ............................................................................................................................................................................... 9
Goal/ Objective: .................................................................................................................................................................. 9
1.7 Organizational Culture: ........................................................................................................................................... 9
1.8 Departments of the company: .............................................................................................................................. 10
a. Business Department: ............................................................................................................................................... 10
 Business solution:...................................................................................................................................................... 10
 Enterprises services: ................................................................................................................................................. 11
 Internet and data services: ....................................................................................................................................... 11
 Customer relationship management: ....................................................................................................................... 11
 Strategic partnership: ............................................................................................................................................... 11
b. Power department: ................................................................................................................................................... 11
c. Switching department:.............................................................................................................................................. 11
d. Finance Department: ................................................................................................................................................ 11
e. HR department:......................................................................................................................................................... 11
f. Gpon flash fiber:........................................................................................................................................................ 12
g. Corporate affairs department: .................................................................................................................................. 12

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h. Special projects department: .................................................................................................................................... 12

i. Marketing department: ............................................................................................................................................ 13
j. Customer care department: ..................................................................................................................................... 13
k. Revenue department: ............................................................................................................................................... 13
1.9 Scope of the PTCL:................................................................................................................................................. 13
1.10 Organization Organogram: ................................................................................................................................... 14
1.11 Product and services provided by the organization: ............................................................................................ 14
a) Fixed line telephone service: ................................................................................................................................ 14
b) BROADBAND internet service: .............................................................................................................................. 15
c) Digital television service: ...................................................................................................................................... 15
d) International VPN:................................................................................................................................................. 15
2 CHAPTER # 02 ................................................................................................................................................................ 16
Grooming .............................................................................................................................................................................. 16
2.1 Department of organization where I have worked: ............................................................................................. 16
2.2 Projects Responsibilities and Activities at the Organization: ................................................................................ 16
2.3 Personal learning objectives: ................................................................................................................................ 16
2.4 What I learnt: ........................................................................................................................................................ 17
2.5 Application of classroom learning in organization: .............................................................................................. 17
2.6 Comparison of practical experiences and teaching methods: ............................................................................. 18
2.7 Improvement in knowledge skills: ........................................................................................................................ 18
3 CHAPTER#03 ................................................................................................................................................................. 19
ANALYSIS ............................................................................................................................................................................... 19
3.1 Financial Analysis: ................................................................................................................................................. 19
STATEMENT OF FINANCIAL POSITION .............................................................................................................................. 20
STATEMENT OF PROFIT OR LOSS ...................................................................................................................................... 22
STATEMENT OF COMPREHENSIVE INCOME ..................................................................................................................... 23
STATEMENT OF CASH FLOWS ........................................................................................................................................... 24
3.2 SWOT Analysis:...................................................................................................................................................... 26
Strength: ........................................................................................................................................................................... 26
Weakness: ......................................................................................................................................................................... 26
Opportunities: ................................................................................................................................................................... 26
Threats: ............................................................................................................................................................................. 27

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3.3 Suggestions for the department: .......................................................................................................................... 27

3.4 Recommendations: ............................................................................................................................................... 27
3.5 Conclusion: ............................................................................................................................................................ 27
4 CHAPTER# 04................................................................................................................................................................. 29
Annexure ............................................................................................................................................................................... 29
4.1 Reference letter: ................................................................................................................................................... 29
4.2 Joining letter: ........................................................................................................................................................ 30
4.3 Fortnight report: ................................................................................................................................................... 31
4.4 Financial Reports: ................................................................................................................................................. 38
4.5 References: ........................................................................................................................................................... 39

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1 CHAPTER # 01

INTRODUCTION:
1.1 Background Of the Company:
The national telecommunications provider in Pakistan is Pakistan Telecommunication Company Ltd., or PTCL
for short. PTCL was found on August 14, 1947 incorporated 1995-1996. PTCL was first introduced with the
name of TNT (Telephone & Telecom) then it turns to PTC (Pakistan Telecommunication Company), and then it
was converted into PTCL (Pakistan Telecommunication Limited) in 1995-1996. Firstly PTCL was an
administrator who’s employees were on duty 24 hours a day. The backbone of the nation's
telecommunications infrastructure, PTCL offers telephone and internet services throughout. The company,
which has the largest fixed-line network, manages and operates about 2000 telephone exchanges across the
nation. A growing portion of its business is made up of data and backbone services such GSM, HSPA+, CDMA,
LTE, BROADBAND internet, IPTV, voIP phone, digital telephone, cable television, HDTV and wholesale .In 2006,
as part of a more aggressive privatization policy under Prime Minister SHAUKAT AZIZ, 26% of PTCL's shares
and control were sold to ETISALAT Telecommunications, reducing the company's stake from its original 62% to
62%. However, 62% of the shares, which are owned by the government, are still managed by the government.
PTCL head office is located in Islamabad. The number of employees occupied by PTCL are 18000. The Pakistan
Telecommunication (Reorganization) Ordinance, which was passed in 1995, served as the framework for
PTCL's monopoly on basic telephony in the nation.

The Pakistan Telecommunication (Reorganization) Act of October 1996 gave the provisions of the Ordinance
permanent status. Pakistan Telecommunication Company Limited was established in the same year and listed
on all Pakistani stock exchanges .In 2001, PTCL introduced Ufone and PakNet as its mobile and data services
divisions, respectively. In their separate competitions, none of the brands reached the top spots. Ufone,
meanwhile, had recently seen a surge in its market share in the cellular industry. Over time, the PakNet brand
has essentially disappeared.

1.2 Leadership:
Hatem Bamatraf was chosen by ETISALAT by e& to serve as the President and Group CEO of PTCL in May
2021. Hatem was once the CTO of ETISALAT. At the moment, 16 countries in Asia, the Middle East, and Africa
is served by the multinational telecommunications services company ETISALAT by e&, which is based in the
United Arab Emirates. It ranks as the world's 18th-largest mobile network operator.

1.3 Owner:
62% of the PTCL owned by the government and 26% is owned by ETISALAT by e& and 12 % is for General
Public.

1.4 Subsidiaries:
PTCL has two subsidiaries which are UFONE and UBANK.
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1.5 MOTTO Of PTCL:

“SUBSCRIBERS ARE RIGHT”

1.6 Vision, Mission, Goal/Objectives:

The business has outlined its goals and objectives in detail and is rigorously adhering to the rules in order to
achieve those goals. The company's mission and vision serve as a road map for achieving its aims and
objectives.

Vision:

The vision of Pakistan Telecommunication Limited Company is “To be the leading and most admired Telecom
and ICT provider in and for Pakistan.”

Mission:

The mission of PTCL is “To be the partner of choice for our customers, to develop our people and to deliver
value to our shareholders.”

Goal/ Objective:
The goals / objectives of the company are given below:

 We care
 We put customers first
 We work as one team
 We embrace change

1.7 Organizational Culture:

The organizational culture of Pakistan Telecommunication Limited is centered on teamwork, according to my
observations and the information I learned from Mr. MUJEEB ULLAH. They value collaboration, and
management makes sure there isn't a communication breakdown at any level of the structure. The

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organization is constantly appreciative of teamwork. PTCL contains different types of teams which includes
POWER TEAM, BUSINESS TEAM, OPERATION TEAM and SWITCHING TEAM. Additionally, employees are
required to adhere fully to the policies and procedures of the company. It is unacceptable for any
management or employee to act negligently at work. As a result, organizations adhere to strict rules
environment. By providing incentives, the organization also encourages its staff to work efficiently. Employers
can encourage their staff by giving them various incentives and compensations, which includes Bonuses per
year or twice a year, Petrol per month, Free telephone & net services, uniforms twice a year, safety kits, tools
kit, building advance, education grand. PTCL provide free petrol to its employees or staff for their fieldwork.

As a result, the workplace is extremely disciplined for all employees.

1.8 Departments of the company:

Following are the departments of the Pakistan Telecommunication Limited:

a) Business Department.
b) Power Department.
c) Switching Department.
d) Finance Department.
e) HR Department
f) Gpon Flash Fiber.
g) Corporate Affairs Department.
h) Special Projects Department.
i) Marketing Departments.
j) Customer Care Departments .
k) Revenue Department.

a. Business Department:
The biggest telecom company in Pakistan is PTCL (Pakistan Telecommunication Company Limited). By meeting
the demands of its corporate and enterprise customers, PTCL's business department is essential to the
company's ability to generate income. Business department of PTCL works for the revenue of the company.
This division focuses on giving enterprises, the government, and other sizable organizations specialized
networking and communication solutions.

There are some key points related to the business department of the PTCL:

 Business solution:
Business department deals with the wide range of communications and networking solutions to meet the
specific requirements of businesses.

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 Enterprises services:
PTCL business department provide specialized services for the enterprises.

 Internet and data services:

Internet and data services works for the high speed data for the PTCL users.

 Customer relationship management:

This department works for the relationship between the PTCL and its users.

 Strategic partnership:
This department deals with the strategic partnerships with different other businesses.

b. Power department:
Power department of the PTCL deals with the electricity powers devices of the PTCL exchange which includes
generator which is available 24/7 in any exchange of PTCL , PTCL offices has huge size of generators as if there
is any electricity issue all of the system of the exchange works on the generator. Power department also
control the AC system in the exchange. PTCL exchange never works on AC power, instead of AC POWER, it
works on DC power, the power of batteries.

c. Switching department:
This department deals with the billing of the connections and resolves various faults that occur in any PTCL
exchange. Switching department has alarms that rings whenever any exchange stop working or had a problem
because of the power. Additionally, This department also creates ANYs (Access Network Requests) for new
numbers of BROADBANDS or other on which each connection works.

Furthermore, It is involved in switch rooms present in PTCL exchanges, in case any issue arise in switch room,
like, power problem, card malfunction, MDM(MODEM) failure , SWITCHING department responds promptly to
the alarms which rings and they take necessary actions to solve the issue.

d. Finance Department:
Financial department manages the company’s financial operations. The PTCL's personnel and employees are
paid by the finance department. Additionally, it takes into account all of the company's expenses, including
bonuses, uniforms purchased twice a year for the employees, and all other incentives provided. It also
emphasizes the company's whole income stream and cash flow. Additionally, it maintains accounts, records,
and budgets.

e. HR department:
The HR department manages the company's connections with customers and other parties in addition to
handling human resources. The HR department promotes employee and public communication. It aids in
boosting the company's marketing, relationships, or earnings. Additionally, it handles the absenteeism
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(attendance) of the personnel and resolves their problems. Additionally, it maintains the promotion interviews
as well as controls the staff transfers, orders, and entries of new hires. This department works for
communication of public with the staff.

f. Gpon flash fiber:

This department works with the optical fiber. It provides optical fiber from PTCL exchange to door to door.
Because of the optical fibers, we can put NTCM more than one at a time on one place. This department
provide optical fiber on footstep. Because of this department customers can run IPTV, PTCL WIFI connection
and telephone at a time. Optical department has different poles across the respective city on which DPs box to
run IPTV connection. Flash fiber works for the high speed of the PTCL services.

g. Corporate affairs department:

Virtual Private Networks (VPNs) for various businesses and entities are installed, managed, and maintained
primarily by the Corporate Affairs department at PTCL. In order to increase privacy and communication
efficiency, remote users or locations can connect to a central network via VPNs, which are secure and
encrypted networks. To offer them VPN services, the department collaborates closely with many banks,
brands, police agencies, big-box retailers, shoe stores, and other businesses. To provide secure
communication between their various branches, personnel, or systems, these enterprises choose VPNs. These
businesses can establish a secure private network utilizing PTCL's VPN services, which makes it simpler to
share confidential information, carry out safe online transactions, and gain access to centralized resources on
their networks. Organizations often pay PTCL on a monthly basis to use the VPN services. The expense of using
PTCL's infrastructure and technical know-how for administering and maintaining the VPN connections is
covered by this price.

In addition to setting up VPNs for its clients, the Corporate Affairs division also handles all maintenance and
support issues. This entails keeping an eye on the VPN connections to make sure they are operating at their
peak efficiency and fixing any problems or disturbances that may arise.

h. Special projects department:

The PTCL's special projects division seeks to expand the reach of its connections. A special organizational
objective, such as entering new markets, introducing new products or services, or enhancing operational
effectiveness, may be the focus of the Special Project Department's planning and execution tasks. If there is
need of cable somewhere, supervisor of PTCL exchange approach special project department and demands
cable. Their team survey that place where cable is needed and do planning. After it, they provide cable to that
area.

This division is in charge of researching new concepts, technologies, trends, and infrastructure of the
company. Special project department duty is to do planning. This department give a pathway to every trend of
company. If there arise much complains from the customers about the speed of network then this department
do planning and checkout all the DPs boxes, if there is extra load on some DP box, then take reasonable action
against it.
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i. Marketing department:
The PTCL marketing division interacts with consumers and manages the business' marketing. Its job is to
inform clients of the company's many amenities. The employees of this department knock on doors to
persuade people to join the PTCL family. They inform them of the products, invoices, and all services provided
by the PTCL. Then they take all of that person's legal requirements and give him a package at a fair price.
Basically, the marketing division's job is to interact with people and persuade them to become PTCL
customers. They also advertise the business to boost its visibility. This division conducts market research to
determine what the client needs are.

In essence, this department works for the publicity of the company and to increase the customers by briefing
people about all the services of the PTCL.

j. Customer care department:

The customer service department handles consumer complaints. This division serves the needs of the clients.
Users of PTCL contact customer service and explain their issue to them. Following that, this department
contacts the appropriate department that is involved in the customer's complaint, and that department
handles the customer's problem.

k. Revenue department:
Revenue department of the PTCL deals with the revenue of the PTCL. It works for the timely payments of the
expenditures of the company. Additionally, this department checkout the whole revenue of the company.
Furthermore, this department implementing measures to safeguard the PTCL revenue streams. This
department also calculated the whole potential revenue losses.

1.9 Scope of the PTCL:

The Pakistan Telecommunication Company Limited (PTCL) has a broad scope that includes several facets of the
country's telecommunications business. One of the biggest and most well-known telecommunications service
providers in the nation, PTCL provides both residential and business clients with a comprehensive range of
services. PTCL provides household and business users with high-speed BROADBAND internet services. PTCL is
crucial in facilitating voice and data connection between Pakistan and the rest of the globe by acting as an
international connectivity provider. PTCL is the one of the largest BROADBAND which provide high speed WIFI
and other services of internet. Moreover, PTCL continuously tries to increase their marketing, customers and
to fulfill all the needs and demands of their customers. PTCL is the only telecom company in Pakistan which is
used as a backup point whenever the telecommunication service is not available in the country, like on
MUHARAM network service is not available but PTCL give its services with full responsibility.

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1.10 Organization Organogram:

Board of
directors

CEO
Project
director

Sales BUSINESS General Marketing Finance Customer

manager HR &
manager manager manager manager care
admin

selling Business Marketing

staff staff Admin
staff staff

1.11 Product and services provided by the organization:

The basic purpose of PTCL is to provide:

 Fixed line telephone service

 BROADBAND internet service
 Digital television service (IPTV)
 International VPN

a) Fixed line telephone service:

PTCL is the Pakistan’s largest fixed line telephone service. With the help of this people can do local as well as
international voice calls. PTCL provides reliable telephone services to homes and various business.

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b) BROADBAND internet service:

PTCL is the Pakistan’s wide range internet provider company which provides wide range of high speed internet
service to it’s residential and corporate customers.

c) Digital television service:

Telecommunication company PTCL offers a wide range of high speed IPTV/ smart TV service to its customers,
which includes TV on demand to subscribers. Smart TV allows users to watch their favorite programs with high
speed of internet and on high quality screen.

d) International VPN:
PTCL provides IP MPLS-VPN which is the international VPN service to transfer data safely between PAKISTAN
and other countries. Various businesses contact with the offices, warehouses, data centers and branches by
using this service for high security and bandwidth. This flexible, scalable network meets the requirements of
the contemporary business environment while cutting costs and streamlining procedures.

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2 CHAPTER # 02

Grooming
2.1 Department of organization where I have worked:

I worked in the Marketing Department and Business department for my six-week internship at Pakistan
Telecommunication company Limited. Working in these departments as an intern has helped me get a lot of
knowledge about the company. There, I developed a variety of abilities and picked up a great deal of new
ones. I performed different duties under the supervision of Engineer supervisor (E/S) MUJEEB ULLAH .

2.2 Projects Responsibilities and Activities at the Organization:

During my internship, following key responsibilities and activities were being performed by me:

 Win back the customers.

 Convince the people to be the part of PTCL.
 Put new connections.
 Efforts to increase the revenue.
 Put new smart TV connection.
 Listen complains of the customer.
 Resolves customers issues.
 Give them rebate on their bills.
 Provide discounted high-MB packages to low-MB package clients.
 Renew the ORC (on request closing) packages on same rate at same place.

2.3 Personal learning objectives:

I had some personal learning goals after joining the company. These goals consist of:

 Personal grooming.
 How to work with the boss.
 How can I handle pressure-filled situations at work.
 How to do teamwork.

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 Only work for the betterment of the department in which you are working.
 How to deal with public.
 How to communicate with customers.

2.4 What I learnt:

I had no idea how much I would learn at Pakistan Telecommunication Company Limited when I first started
working there as an intern. However, I have learned a lot more than I had anticipated. Here is a list of
everything I learned from the organization.

 Key points to do business.

 Arrangements and analysis of various marketing documents.
 How to deal with staff.
 How to convince people by briefing them the services of the PTCL.
 How to attend telephone calls of customers.
 How to satisfy customers.
 Teamwork is necessary to bring your business on high rank.
 How to do an official mail to boss.
 Convince low-MB clients by offering them high-MB package.
 Using Microsoft excel sheet to enter data.

2.5 Application of classroom learning in organization:

My classroom lessons were really helpful to me throughout my internship at Pakistan Telecommunication

Company Limited. I have observed several classroom lessons being put into practice throughout the
organization. Certain of them are:

 Discipline, Ethics, Morals.

 How I carry myself in front of others or my staff.
 Communication skills.
 Teamwork is beneficial.
 Accounting fundamentals.
 Marketing skills (by studying Business Marketing).
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 Preparing various reports.

2.6 Comparison of practical experiences and teaching methods:

When I contrast the teaching method with my practical experience, I discovered that the instruction was very
beneficial for practical experience.

Teaching method Practical experience

I acquired new technological skills (including MS I practically applied these technological skills in
WORD, MS EXCEL and multimedia). company.

I learned about ethics in business, Business Practically used these terms while doing my
marketing , communication, and teamwork. duty in PTCL.

Self-assurance , active problem-solving and learnt Gave my best in my 1st experience.

how to be groom yourself.

Built up personality and discipline. Self -grooming and being ethical proved too much
beneficial for me during my 6 weeks of internship.

2.7 Improvement in knowledge skills:

I have gained much knowledge from my re-owned lecturers and the talks I attended in class. I practically
utilized the majority of what I had learned in classroom throughout the internship. My practical knowledge
and abilities have improved as a result of applying what I've learned. When the process is finished, during my
internship, I noticed improvements in a variety of skills, including team work, self-confidence. Furthermore I
noticed a better change in my skills.

Among other things, discipline, ethics, moral, communication skills, problem-solving, and presentation skills.

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3 CHAPTER#03

ANALYSIS

3.1 Financial Analysis:

The Group's profitability remained under pressure due to a significant increase in power and fuel
tariffs, a devaluation of the Pak Rupee against the USD, higher interest rates, and other costs associated with
the acquisition of 4G spectrum and related network rollout. The Group posted a revenue of Rs 151.6 billion
during the year 2022, which is 10.2% higher as compared to 2021.

PTCL achieved its impressive success in 2022. The greatest revenue in PTCL's history of Rs 83.4 billion for the
year 2022 is 8.6% higher than 2021, mostly due to growth in the wholesale & business solutions and
broadband categories. PTCL's premium service, Flash Fiber, the service providing fiber-to-the-home (FTTH)
experienced the greatest rise in net customer additions. In 2022 on the FTTH market PTCL kept improving the
network and infrastructure. As a result of the FTTH, PTCL's fixed broadband business has grown by 12.2% year
over year expansion. Flash Fiber experienced extraordinary growth of 102.7 percent, capturing the majority of
the client net additions to the market, while the IPTV market also saw growth of 8.1% YoY.

As Ufone is the one of the subsidiaries of PTCL, it reported positive net customer additions in 2022, with a
3.9% YoY increase in subscriber numbers.

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STATEMENT OF FINANCIAL POSITION

AS AT DECEMBER 31, 2022

Note 2022 2021

RS 000 RS 000
Assets

Non-current assets

Property, plant and equipment 16 131,489,641 121,507,885

Right of use assets 17 1,777,706 2,085,452
Intangible assets 18 1,445,264 1,866,109

134,712,611 125,459,446

Long term investments 19 44,736,284 30,736,284

Long term loans and advances 20 17,432,860 9,077,445
Contract cost 21 644,804 580,895
197,526,559 165,854,070

Current assets

Stores and spares 22 7,636,587 5,575,040

Contract cost 21 1,934,409 1,742,684

Trade debts and contract assets 23 39,293,476 27,936,723

Loans and advances 24 8,091,983 4,931,477

Income tax recoverable 25 21,138,370 18,548,005

Receivable from Government of Pakistan 26 2,164,072 2,164,072

Prepayments and other receivables 27 21,689,431 16,427,088

Cash and bank balances 28 5,684,955 2,556,154

107,633,283 79,881,243

Total assets 305,159,842 245,735,313

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Note 2022 2021

RS 000 RS 000
Equity and Liability

Equity

Share capital and reserves

Share Capital 6 51,000,000 51,000,000

Revenue Reserves 27,497,072 27,497,072
General reserves 29,556,957 21,156,077
Unappropriated profit 57,054,029 48,653,149

108,054,029 99,653,149

Liabilities

Non-current liability

Deferred income tax 7 1,898,305 2,897,782

Employees retirement benefits 8 29,208,130 27,065,257

Deferred government grants 9 14,205,487 8,618,967

Long term loans from banks 10 22,379,981 ------

Contract liabilities 1,885,020 1,649,806

Lease liabilities 11 1,271,634 1,307,056

70,848,557 41,538,868

Current liability

Trade and other payables 12 124,932,591 103,320,087

Short term running finance 13 92,582 ---------

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Security deposits 14 606,424 591,137

Unclaimed dividend 209,814 210,317

Current maturity of lease liabilities 11 347,459 421,755

Current portion of long term loans from banks 10 68,386 ---------

126,257,256 104,543,296

Total equity and liability 305,159,842 245,735,313

STATEMENT OF PROFIT OR LOSS

FOR THE YEAR ENDED DECEMBER 31, 2022

Note 2022 2021

RS 000 RS 000
Revenue 29 83,443,998 76,853,090

Cost of services 30 65,211,315 60,320,343

Gross profit 18,232,683 16,532,747

Administrative and general expenses 31 7,823,757 7,382,836

Selling and marketing expenses 32 3,821,196 3,511,994

Impairment loss on trade debts and contract 23.3 1,707,110 1,469,679

assets
4,880,620 4,168,238

Operating profit

Other income 33 10,803,627 5,852,786

Finance and other costs 34 2,171,733 339,363

Profit before tax 13,512,514 9,681,661

Taxation 35 4,459,130 2,807,684

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Profit after tax 9,053,384 6,873,977

Earnings per share-basic and diluted (Rupees) 36 1.78 1.36

STATEMENT OF COMPREHENSIVE INCOME

FOR THE YEAR ENDED DECEMBER 31, 2022

2022 2021
RS 000 RS 000
Profit of the year 9,053,384 6,873,977

Other comprehensive income for the year Items that will not be
reclassified to statement of profit or loss:

Remeasurement gain / (loss) on employees retirement benefits 323,436 1,733,286

Tax effect 106,734 502,653

Other comprehensive income / (loss) for the year - net of tax 216,702 1,230,633

Total comprehensive income for the year 9,270,086 5,643,344

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STATEMENT OF CASH FLOWS

FOR THE YEAR ENDED DECEMBER 31, 2022

Note 2022 2021

RS 000 RS 000
Cash flows from operating activities

Cash generated from operations 38 27,414,969 30,174,677

Payment to Pakistan Telecommunication 822,813 807,959

Employees Trust (PTET)

Payment to PTCL Employees Gratuity 308,994 ------------

Fund

Employees retirement benefits paid 1,828,919 1,890,455

Advances from customers 394,788 282,121

Income tax paid 1,922,604 1,894,935

Net cash inflows from operating 22,925,427 25,863,449

activities

Cash flows from investing activities

Capital expenditure 25,881,242 22,145,159

Acquisition of intangible assets 201,042 923,174

Proceeds from disposal of property, 2,596,853 986,240

plant and equipment

Addition to contract cost 3,989,450 3,686,946

Investment in Pak Telecom Mobile 13,000,000 13,000,000

Limited

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Investment in U Microfinance Bank 1,000,000 -------------

Limited

Return on long term loans and short 1,227,695 1,416,598

term investments

Subordinated long term loan to Pak 11,500,000 -------------

Telecom Mobile Limited
Repayment of subordinated loans - Pak 1,750,000 -------------
Telecom Mobile Limited
Repayment of subordinated loans - U 1,000,000 ------------
Microfinance Bank Limited
Government grants received 6,767,876 2,846,045

Long term loans and advances 190,127 137,116

Dividend income - U Microfinance Bank 195,286 ------------

Limited

Net cash used in investing activities 41,843,897 34,643,512

Cash flows from financing activities

Dividend paid 503 1,194

Long term loan from banks - net of 22,448,367 ------------

transaction costs

Lease liabilities 39.1 493,175 639,190

Net cash from / (used in) financing 21,954,689 640,384

activities

Net increase/ (decrease) in cash and cash 3,036,219 9,420,447

equivalents
Cash and cash equivalents at the 2,556,154 11,976,601
beginning of the year
Cash and cash equivalents at the end of 39 5,592,373 2,556,154
the year

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3.2 SWOT Analysis:

Strength, weakness, opportunities and threats of the organization are given below:

Strength:
Strength of the company are:

 PTCL is the oldest Telecom Company was established in 1947.

 Every telecom company operating in Pakistan is reliant on the PTCL network, either directly or
indirectly.
 PTCL maintains organized client records.
 Telecommunications firms where the numbers are assigned without the necessary verification.
 In the event that the mobile networks go down for whatever reason, PTCL can be used as a backup
network.
 It has been providing consumers with speedy DSL Internet connections.
 PTCL uses the local loop to provide a variety of services, including TV, Internet, and telephone.
 Pakistan's largest landline network.
 In comparison to mobile networks, it offers affordable prices for national calls.

Weakness:
Weakness of the PTCL company are given below:

 Political meddling in the decision-making process.

 Bureaucratic hurdles and challenges are faced by PTCL because of state-owned enterprise.
 Inadequate promotion of new services.
 Due to the leading of outdating infrastructure and services PTCL has to face technological stagflation.
 In larger cities, processing new connection takes time.
 PTCL has to face strong competition from private telecom companies which effects on the revenue and
market share of PTCL.

Opportunities:
Following opportunities are for the PTCL company:

 Customer services has improved.

 In order to improve the wireless PTCL and Evdo services in Pakistan, careful planning and execution are
necessary.
 PTCL has the opportunity to give high speed network and services by expanding its optical fiber and to
cover areas like remote region.

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 Increase Internet services' market share.

 Use updated technology.

Threats:
Threats of the company are mentioned below:

 Competition from the Telecommunication companies are strong.

 The cost of services may rise due to increase in country inflation, which case the transfer of users.
 Regulatory environment and government policies leaves impact on PTCL services and profitability.
 Increase in government taxation quickly.
 New participants in the market.
 Economic dis-stability
 The frequency of cybercrimes is rising.
 Instability in politics.
 Decisions made on the spot by the company's management.

3.3 Suggestions for the department:

As I worked in the Business and Marketing department, I have some suggestions for these departments:

 Conduction of throughout marketing analysis is essential to find various clients segments with various
wants and interests.
 Business marketing department must introduce new services according to the demands and needs of
the clients. Must listen all the problems / complains of the clients.
 These departments must give proper training to the staff regarding to the computer skills so that the
staff update themselves according to the new technology.

3.4 Recommendations:
As a manager in the company, I would like to do some changes in the company:

 Create customer centric approach and give focus of all marketing initiatives to the customer.
 Strong cross-functional corporation between marketing and other divisions including sales, product
development and customer services.
 Reduce the burden of the employees and give them various incentives so that they can work properly
and affectively.
 Take steps for effective decision making in the company.

3.5 Conclusion:
Pakistan Telecommunication Company Limited is one the oldest and the largest telecom company of the
Pakistan. Services of the PTCL are more preferable even there are many other private telecom companies.
Services of the PTCL like BROADBAND WIFI, IPTV, LANDLINE TELEPHONE are available 24/7. The PTCL company
believes on teamwork.
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I’m presenting this report after completing my six weeks of internship in PTCL and now concluding this report.
I worked in the Business Marketing department of PTCL and got a chance to apply my classroom learning
practically in company. Then I came to the realization that classroom instruction will be very beneficial in
practical life.

When we examined the financial analysis of the company then we found that the financial position of the
company is stable and good. The profit, revenue of the company is increased by the previous year.

The whole company is working well and organized properly expect one or two parts and the company’s
manufacturer trying to modify these parts.

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4 CHAPTER# 04

Annexure
4.1 Reference letter:

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4.2 Joining letter:

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4.3 Fortnight report:

First fortnight report

PTCL

WEEK 01:

05 june 2023, MONDAY:

 On Monday, it’s my 1st day in PTCL.

 On this day there held an orientation by BM KHANEWAL M. AKRAM in PTCL office KHANEWAL in
which they addressed all the internship new members about the timing of their work which is 9 am to
4 pm.
 Also they addressed about the organization working and performance.
 As I’m in the marketing department of PTCL, so our BM (Business Manager) M. AKRAM told us about
their marketing department.

06 june 2023, Tuesday (sales day):

 On Tuesday, I went PTCL office JAHANIAN on 9 am.

 Here, Engineer Supervisor HEAD of PTCL exchange JAHANIAN CH MUJEEB ULLAH introduced me with
whole staff.
 He also addressed me about the business and marketing.
 Engineer supervisor also give me a huge visit of PTCL exchange JAHANIAN.
 Here he told me about the Optical fiber room, MSAIN System, BROADBAND system and MDF room,
Rectifire room, generator room etc.

07 june 2023, Wednesday:

 On Wednesday, Engineer supervisor Head of PTCL exchange JAHANIAN gave me a target to fulfill it.
 The target was to win back the customers who didn’t pay the PTCL bill.
 Then I agreed the persons to win back and pay the bill and give them an offer of some rebate.

08 june 2023, Thursday (sales day)

 On Thursday, I tried to agree those customers to rejoin PTCL who permanently left PTCL network
because of some authentic reason i.e non-paid bills or disconnect internet.
 I gave some rebate to that customers like that we’ll give them a small package than the previous one
just to bring them back to the track of PTCL.

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09 june 2023, Friday:

 On Friday, there held a business tellecall meeting with the BM of KHANEWAL.

 In this meeting, he addressed us how to increase revenue with the help of customers.
 He also targeted us to increase network of PTCL by increasing customers.

10 june 2023, Saturday (sales day):

 On Saturday, its our sales day and on sales day its compulsory to link a new customer with the PTCL
network.
 So, I put I new PTCL connection and bring a new customer to the track of PTCL.

11 june 2023, Sunday:

OFF

WEEK 02:

12 june 2023, Monday:

 On Monday, E/S tell me how to increase customers

 He also explained me the motto of PTCL which is:
“SUBSCRIBERS ARE RIGHT”

13 june 2023, Tuesday (sales day):

 Tuesday is the sales day.

 So I introduce 6 new connections to the PTCL.

14 june 2023, Wednesday:

 On Wednesday, I visit the MSAIN room.

 By doing this visit I learnt a lot of points about this room and its performance in PTCL.

15 june 2023, Thursday (sales day):

 On Thursday, it’s a sales day.

 I put 4 new BROADBAND connections.

16 june 2023, Friday :

 On Friday, there raise a case of win back customer.

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 The customer who didn’t pay the bill of last month because of it his connection was cut off so I agreed
him to pay the bill and I’ll give him some rebate.

17 june 2023, Saturday ( sales day):

 On Saturday it’s a sales day.

 I put 3 new connections of BROADBAND near Faisal BANK JAHANIAN.

18 june 2023, Sunday:

OFF

TASK PERFORMED RELATED TO BUSINESS MARKETING:

Winback the customers.

Winback means to agree the customers to pay bills, who didn’t pay PTCL bills. To convince customers PTCL
give them some rebate in their bills.

Bring the lefty customers back to the track of PTCL, by gave them some discount in their bills.

Held tellecall meeting with BM KHANEWAL on topic to increase the revenue of the company and to increase
the customers of the PTCL.

On sales day it’s compulsory to put internet connections. So I put new connections and renew some
connections.

I learned the terms listed below, which are used to communicate with staff and customers:

 Winback
 ORC (on request close)
 NTC (new telephone connection)
 DP box
 TV box (IPTV/ SMART TV)
 MDF (Main distribution frame)
 Jumpering of numbers
 Call active

WORKING IN PTCL EXCHANGE JAHANIAN:

Listen complains of the clients and give them a satisfied response. Put new connections and complete monthly
targets. Put new IPTV connections. Give rebates on bill. Winback the customers.

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Second Fortnight Report

PTCL

WEEK 03:

19 june 2023, MONDAY:

 On Monday, E/S MUJEEB ULLAH give me a detension to call the persons who’s BROADBAND
connections were temporarily closed because of non-paid bills.
 I called those customers to pay their bills to run the connection again.

20 june 2023, Tuesday (sales day):

 On Tuesday ,I put 4 new BROADBAND connections.

21 june 2023, Wednesday:

 On Wednesday, I do Call ACTIVE to those customers who didn’t pay their 1st bill.

22 june 2023, Thursday (sales day)

 On Thursday, I put 5 new connections
 Also I renew the 3 new connections.

23 june 2023, Friday:

 On Friday, I do call active to the customers who didn’t pay the bill because it’s the month of june and
PTCL has to collect revenue.

24 june 2023, Saturday (sales day):

 On Saturday, it’s the sales day.

 I put 7 new connections by agreeing the customers.

25 june 2023, Sunday:

OFF

WEEK 04:

26 june 2023, Monday:

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On Monday, E/S tell me how to increase customers

He also explained me how PTCL increase its revenue through customers.

27 june 2023, Tuesday (sales day):

 Tuesday is the sales day.

 So I introduce 6 new connections to the PTCL.

28 june 2023, Wednesday:

 EIDs OFF

29 june 2023, Thursday(sales day):

 EIDs OFF

30 june 2023, Friday :

 EIDs OFF

1st july 2023, Saturday( sales day):

 EID OFF

2ND june 2023, Sunday:

OFF

My Learning:
I learnt how to do call-active to the customers who didn’t pay their 1st bill. Also I learnt much information
about the company shares that 62% is owned by government and 26% is owned by ETISALAT by e& and the
remaining 12% is for the general public. PTCL don’t do business with foreign companies or countries. PTCL is
only the Pakistan’s largest telecommunication company while ETISALAT do business with other foreign
countries. I also gained knowledge about dealing with clients and how to deal with staff. Also I attend landline
calls of customers who are willing to be the part of the PTCL. I entered data of new users in Excel sheet to
keep the record.

Information entry to order MODEMs:

In my internship, MUJEEB ULLAH E/S addressed me that to order MODEMS for willing customers of WIFI, we
have to enter data on SAIF APP, where we enter our demand of modems. Furthermore, every sub-division
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approaches it’s division and tell it about the quantity of drawbacks / modems. We carry our requested
modems from GM office MULTAN to PTCL exchange JAHANIAN.

Third Fortnight Report

PTCL

WEEK 05:

03 july 2023, MONDAY:

 On Monday I renew the 3 old connections that were closed because of non payment of bill.

04 july 2023, Tuesday (sales day):

 On Tuesday, I put 5 new connections.

05 july 2023, Wednesday:

 On Wednesday, someone called me that our wifi don’t work properly. There held some technical fault
in their wifi connection so I sent our technical staff to them to solve their issue.

06 july 2023, Thursday (sales day)

 On Thursday, I winback 4 new customers

07 july 2023, Friday:

 On Friday, BM KHANEWAL visited telephone exchange JAHANIAN and held a meeting.

08 july 2023, Saturday (sales day):

 On Saturday, I put 6 new connections.

09 july 2023, Sunday:

OFF

WEEK 06:

10 july 2023, Monday:

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 On Monday,

11 july 2023, Tuesday (sales day):

 On Tuesday I put 3 new connections of 5mb limited new offer which is for only one day.

12 july 2023, Wednesday:

 On Wednesday, a PTCL user came to the office for ORC (on request closing). So I gave him a satisfied
response.

13 july 2023, Thursday (sales day):

 On Thursday, I put 2 new BROADBAND connections.

14 july 2023, Friday :

 On Friday, 2 new customers approached PTCL office seeking information regarding BROADBAND
connections so I gave him huge information about PTCL connections.

15 july 2023, Saturday ( sales day):

 On Saturday, I put 5 new connections of BROADBAND.

16 july 2023, Sunday:

OFF

My Learning:

GM MULTAN : MUNAWAR KHAN

BM KHANEWAL: M. AKRAM

ENGINEER SUPERVISOR JAHNIAN : CH MUJEEB ULLAH

Work in Marketing Department

 Segmentation and targeting
 Product development
 Marketing research
 Advertising and promotion
 Positioning and branding
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 Customer interaction
 Market developments and trends
 Public relations.
 Management of events
 Sales assistance
 Analytics of data
 Collaborations and allies

Resignation:
In case of resignation clearness in marketing department, employee has to write a letter to BM KHANEWAL.
Any discipline case is handled by BM KHANEWAL.

4.4 Financial Reports:

All the financial reports of the company are already mentioned above.

(Ref- page 20 to 25)

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4.5 References:

 Financial reports from:

https://ptcl.com.pk/

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