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22 views2 pages

1 5

Uploaded by

Danica Joy Gardiola
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The implications for hiring criteria and training differ significantly between service sector roles (such

as bank tellers, nurses, and flight attendants) and manufacturing sector roles (like factory workers)
due to the nature of their job responsibilities and customer interactions.

### **Implications for Hiring Criteria:**

1. **Service Sector Roles:**


- **Emphasis on Soft Skills:** Hiring criteria for service roles prioritize candidates with strong
communication, interpersonal, and problem-solving skills. These roles require individuals who can
handle customer interactions with professionalism, empathy, and clarity.
- **Experience in Customer Service:** Previous experience in customer-facing roles is often highly
valued. Employers look for candidates who have demonstrated the ability to manage customer
expectations and deliver consistent service.
- **Emotional Intelligence:** The ability to understand and manage one's emotions, as well as
recognize and influence the emotions of others, is crucial in these roles. Emotional intelligence is
often a key factor in hiring decisions.

2. **Manufacturing Sector Roles:**


- **Focus on Technical Skills:** For factory workers, hiring criteria emphasize technical abilities,
such as operating machinery, understanding production processes, and maintaining quality control.
Precision and attention to detail are critical.
- **Physical Stamina and Safety Awareness:** Given the physical nature of many manufacturing
jobs, candidates are often evaluated on their physical capabilities and their understanding of
workplace safety protocols.
- **Experience in Similar Roles:** Experience in a similar manufacturing environment is often
preferred, with a focus on the candidate's ability to work efficiently in a production setting.

### **Implications for Training:**

1. **Service Sector Roles:**


- **Comprehensive Customer Service Training:** Employees in service roles undergo extensive
training in customer service techniques, including how to handle difficult situations, manage
complaints, and ensure customer satisfaction.
- **Role-Specific Knowledge:** Training also covers the specific knowledge required for the job,
such as banking procedures, medical care protocols, or airline safety regulations. This ensures that
employees can provide accurate and reliable information to customers.
- **Continuous Development:** Ongoing training and development are often necessary to keep
employees updated on new procedures, technologies, or customer service best practices.

2. **Manufacturing Sector Roles:**


- **Technical and Safety Training:** Training for factory workers focuses on the technical aspects of
their job, such as how to operate equipment, follow production processes, and maintain quality
standards. Safety training is also a critical component to ensure compliance with regulations and
prevent workplace accidents.
- **Efficiency and Process Improvement:** Employees may receive training on lean manufacturing
techniques or other methodologies designed to improve efficiency and reduce waste in the
production process.
- **Less Emphasis on Soft Skills:** While communication and teamwork are still important, the
training in these areas is typically less extensive compared to service roles, given the limited customer
interaction.

### **Conclusion:**

The differences in hiring criteria and training reflect the distinct demands of service and
manufacturing sector roles. Service sector employees require strong interpersonal skills and thorough
training in customer service, while manufacturing sector employees need technical proficiency and
safety awareness. These distinctions guide the selection and development of employees to ensure
they are well-equipped to meet the specific challenges of their respective roles.

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