BSBTEC404 – Use digital technologies to collaborate in a work environment

Knowledge Questions v1.1 (2023/03/10)

BSBTEC404 – Use digital technologies to

collaborate in a work environment
Student name Reena Uthappa

Email address [email protected]

KNOWLEDGE QUESTIONS
Purpose of this Assessment
This assessment task is designed to ensure the student demonstrates adequate knowledge to
complete the elements, performance criteria and foundation skills of the unit. Specifically, the
student is required to demonstrate clear understanding of the following:
 fundamentals of common digital applications, including key terms, concepts and user features
 organisational requirements, policies and procedures
 collaborative technologies and their use in a business context
 format and content of a business case in the organisation
 strategies for training and coaching in digital technologies
 organisational commercial strategy relevant to digital technologies
• key sources of information about digital applications, and options specific to the business.

Student Instructions
This assessment task contains Short Answer Questions where you need to provide a response in
your own words to demonstrate your knowledge and understanding of the unit. Carefully read
through each question and reflect on your learning in this unit, including any additional research
you have conducted.
Please note: Where your response does not sufficiently address all the question components, your
submission will be returned to you for resubmission.
Some questions may require you to access documents through the simulated business
environment Bounce Fitness. We have included the Bounce Fitness login details below:
https://bouncefitness.precisiongroup.com.au/
Username: foundationeduclearner
Password: <<<feduclearner@123>>>

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Assessment Conditions
 You will require a computer with internet access and a working web browser.
 You may refer to your learning materials during this assessment.
 You must read and respond to all questions.
 Answers must be typed and submitted through My eCampus for assessment.
 You must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
 As you complete this assessment task, you are predominately demonstrating your written
skills and knowledge to your trainer/assessor.

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 BSBTEC404 – Use digital technologies to collaborate in a work environment
Knowledge Questions v1.1 (2023/03/10)

Knowledge Questions

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Question 1
You are an Office Assistant at Bounce Fitness in Brisbane.
Bounce Fitness is a premier fitness centre that mainly caters to people from the Business District.
For workplace collaboration, Bounce Fitness uses SharePoint for storing their files.
For reference on SharePoint’s purposes and features, review the following from the links below:
 SharePoint Glossary
https://docs.microsoft.com/en-us/sharepoint/dev/general-development/sharepoint-glossary/
 New and Improved Features in SharePoint Server 2019
https://docs.microsoft.com/en-us/sharepoint/what-s-new/new-and-improved-features-in-
sharepoint-server-2019/
 What is SharePoint?
https://support.microsoft.com/en-us/office/what-is-sharepoint-97b915e6-651b-43b2-827d-
fb25777f446f
For the sake of this assessment, assume that Bounce Fitness operates in your own state and
territory.
Using the above information (and your own online research), answer Questions 1a to 1c using your
own words based on your review.
Question 1a Identify two terms used for SharePoint’s developer documentation.
Check Out/Check In:If you have Versioning turned on, you can use this function. When a document
is checked out to a user, that user can make changes to it without fear of those modifications
being overwritten by anybody else until the document is checked back in. During that period,
toothers would have access to a read-only version
Meta Data:Information about information. When you add a new Document to your Libraries or a
new Item to your Lists, you can customize the file's properties by adding this metadata. This
improves SharePoint Search as Items and Documents may be located with less effort.
Question 1b Identify SharePoint’s two core functions.
Collecting information and making it accessible.
Benefits data productivity, accessibility, and discoverability

Identify two of SharePoint’s user features. Briefly explain each identified user
Question 1c
feature.
User Features of Share Point Explanation of User Feature
Compliance features Administrative users can create and implement
policies in their SharePoint environment with the
help of the In-Place Hold Policy Center and the
Compliance Center. Users can now delete files
directly from their One Drive for Business sites
thanks to the new and improved functionality
Access Service Support for Office 365 programs and downloadable
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Question 2
Another application that Bounce Fitness uses for workplace collaboration is Microsoft Teams. For
reference on Microsoft Team’s purposes and features, please review the following from the links
below.
 Overview of Teams and Channels
https://support.office.com/en-us/article/overview-of-teams-and-channels-c3d63c10-77d5-
4204-a566-53ddcf723b46
 Microsoft 365 – Microsoft Teams
https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/online-meeting-solutions
Using the above information, answer the questions 2a to 2c using your own words based on your
review.
Question 2a Define the following terms used in Microsoft Teams

Terms used in
Definition of Terms
Microsoft Teams

In Microsoft Teams, users may form "Teams" to collaborate on common

goals or share common interests. There are two types of channels inside
teams: public (available to everyone) and private (limited in scope)
(focused,private conversations with a specific audience). Every one of our
channels is dedicated to a specific topic, whether it's "TeamEvents," the
name of a specific division, or just for laughs. Channels are a great location
Teams
to meet, talk, and share files with others. The primary tabs of each
channel's interface let you quickly get to frequently used resources. With
its integrated workspace for real-time collaboration and communication,
meetings, file and app sharing, and even emoticons, Microsoft Teams is the
best messaging tool for your business. Everything is in a single, easily
accessible location.
Channels It's common practice for groups to use a central site called a "channel" to
exchange information including files, applications, and communications.
You may organize your channels anyway you like, whether that's by team,
project, feature, or anything else that's important to you. Team members
have the option of receiving less or more frequent channel notifications.
Teams serves as a communication and collaboration channel for its
members. Threads provide focused and coordinated offshoot discussions
inside channels. Teams are made up of the conversations you have with
your teammates, or "channels." Like files within folders, channels can be
nested within of larger organizational structures like teams. There is a
dedicated channel for each distinct group or program. Every group has

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access to a 'General' channel. It's impossible to get rid of because it comes

before everything else.

Question 2b Identify two purposes of Microsoft Teams.

External access that enables users to find and communicate with colleagues at other businesses.
We have guest privileges so that we can invite folks from outside the firm to join a team

Identify two of Microsoft Teams’ user features and briefly explain each identified
Question 2c
user feature.
User Features of Microsoft Teams Explanation of User Feature
Online video calling Ability to quickly and easily hold video conferences
with colleagues inside the company or with
external clients. It's excellent when a collaboration
platform has a high- quality video call option for its
users. Easy and quick desktop sharing for real-time
technical support and teamwork across several
users is also available.
Document storage in SharePointSites in SharePointOnline provide a
default documentlibrary folder for every Microsoft
Teams team. This folder is where all files shared in
allconversations will be saved. For extra peace of
mind, critical data can have its access levels and
security settings tailored specifically to its needs.

Question 3
Access and review Bounce Fitness’s policy and procedures on digital information storage and
security through the link below:
Digital Information Storage and Security Policy and Procedures
https://bouncefitness.precisiongroup.com.au/wp-content/uploads/2020/11/digital-information-
storage-and-security-policy-and-procedures.pdf
Using the above, answer the questions 3a to 3d using your own words.
Question 3a Identify whom the policy is intended for.
Team Members at Bounce Fitness.

Question 3b Identify the purpose of the policy.

The goal of this policy is to promote the effective and honest handling of all data processes,
including collection, archiving, protection, and upkeep
Question 3c Outline all procedures for storing digital information.

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1.Creating and maintaining digital information requires providing trustworthy records of corporate
actions and decisions. Included in this category are the date, time, and names that are useful for
commercial purposes. When it comes to digital information, storage is an essential component.
Information storage involves a multi-step process.
2.Data security: Data must be protected at all times from unauthorized access, loss, modification,
or disclosure by using appropriate data security protocols.
Identify the type of information which can only be accessed by Customer
Question 3d
Services and the Management.
Member information.

Question 4
Access and review Bounce Fitness’s policy and procedures for email management through the link
below:
Email Management Policies and Procedures
https://bouncefitness.precisiongroup.com.au/policies/administrative-policy/
Using the above information, answer questions 4a to 4d in your own words.
Question 4a Identify whom the policy is intended for.
Every member of the Bounce Fitness team.
Identify the required employee task for confirming that emails have been
Question 4b
received.
Except in the case of a company-wide email blast, which does not require a response, it is
company policy that all employees respond to emails to confirm receipt.
Question 4c Identify two types of emails that may be deleted.
All of the irrelevant emails.
Communication via email, especially old correspondence.
Question 4d Outline all procedures for storing emails with attachments.
Sign in to your Gmail
. Choose Compose
. Selective Compose
. Fill in the email subject
. Put the pertinent information in writing
. To upload files, please click here.
Email the appropriate recipient.

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Question 5
Identify at least two collaborative technologies typically used in a business. Briefly explain how
each identified technology assists in collaborative processes in a business.
Collaborative Technology Typically Used in a How the Collaborative Technology Assists in
Business Collaborative Processes in a Business
Assisting with team scheduling Individuals on a team keep tabs on one another
through the establishment of deadlines,
meetings, and other forms of communication.
Make a plan to communicate, share, and
coordinate so that everyone in the team is
moving in the same direction.
With some strategic rescheduling, the group
can make the necessary adjustments to ensure
that everyone can stay up
Requesting Authorization to Proceed with In order to get something approved, you need
Documents to work with stakeholders to make sure it's up
to par with what the organization expects. The
output file will be accepted if it conforms to the
necessary specifications. In any other case, the
appropriate individuals will suggest
enhancements and approve the resulting
changes to the file.

Question 6
Access and review Bounce Fitness’s style guide through the link below:
Style Guide
https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative-policy-
procedures/
Using the above information, answer the questions 6a to 6e below.
Question 6a Identify the font used for writing a business case.
Calibri or Calibri Light
Question 6b Identify the size of the font used for writing a business case.
On A4 paper, use 1.15 lines per inch, 4 points between paragraphs, a 2.5-centimeter top margin, 3-
centimeter sides, and a 3-centimeter bottom margin. For best results, set your text in Calibri, size
10.
Question 6c Outline the content of the ‘Executive Summary’ section of the business case.

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Constantly updating curriculum and marketing present a window of opportunity to improve

efficiency. But complexity also rises as a result of the expanded possibilities. Market data shows
that personal training, which sometimes includes other services like life coaching and natural
health enhancement, is one of the fastest expanding service businesses. When it comes to the
marketplaces in which they operate, Bounce Fitness can take a sizable bite out of each one. This
includes the cities of Cairns, Brisbane, Sydney, and Melbourne. Also, the scale of the market and
the minimal initial investment need allow analysts to predict annual profits for Bounce Fitness. It is
expected that by the end of 2XX1 year, total income across all centers will have surpassed
$2,500,000.
Question 6d Identify the two subsections of the ‘Finance’ section of the business case.
Sensitive Analysis
Financial Appraisal
Outline all subsections that you must include under as part of the Project
Question 6e
Definition of the business case.
The Context
 Purpose in Business
 Advantages and Restrictions
 Process of Choosing Between Alternatives
 Dimensions of Reach, Effect, and Dependence
 Prepare an Outline
 Competition Analysis
 Probability and Impact Analysis
 Procedure for a Project Tendencies in Purchasing

Question 7
Identify at least two training strategies used in digital technologies. Briefly explain how each
training strategy is demonstrated to assist others in using digital technologies.
How Each Training Strategy is Demonstrated to
Training Strategy Used in Digital Technologies
Assist Others in Using Digital Technologies
On-the-job training Personnel carry out specialized duties in
accordance with the instructions of experts. It
could be a friend or coworker who is
knowledgeable about and patient with digital
tools. This method allows for the time and
space for teams to work together and exchange
information.

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Simulation Prepare workers for digital technology use in a

simulated workplace. The ability to improve
teamwork and practice new abilities in risk
management is made possible through

Question 8
Identify at least two coaching strategies used in digital technologies. Briefly explain how each
coaching strategy is demonstrated to assist others in using digital technologies.
How Each Coaching Strategy is Demonstrated to
Coaching Strategy Used in Digital Technologies
Assist Others in Using Digital Technologies
Establish SMART Objectives Make plans that you can actually carry out.

Alternate the order If you're having trouble getting your point

across, try a new approach

Question 9
Access and review the marketing plan for Bounce Fitness’s Bowling Alley through the link below:
Bounce Fitness Bowling Alley Marketing Plan
https://bouncefitness.precisiongroup.com.au/infrastructure/current-projects/
Using the above information, answer the questions 9a to 9d below.
Question 9a Identify Bounce Fitness’s marketing strategy.
Bounce Fitness' initial focus will be on local businesses in Brisbane, Sydney, and Melbourne's
central business districts. The first step is to persuade C-suite executives that wellness
professionals may benefit from this service. Once a solid reputation has been built, bounce fitness
will utilize similar methods to sell its services to major organizations in the central business
districts of Brisbane, Sydney, and Melbourne before looking into further expansion opportunities.
Question 9b Identify Bounce Fitness’s target market.
Proportion of males to females is 51% to 49%.
It varies from $38,000 to $75,000 per person.
Men make up 51% of the population while women make up 49%.
The income bracket is between $38,000 and $75,000.
Approximately 67% of patrons are unmarried, while 33% are in wedlock.
Almost half (43%) of the regulars have at least a bachelor's degree.
83% of business clients have earned a bachelor's degree or above, and sixteen percent have
pursued graduate education.

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Question 9c Identify the costs for implementing Bounce Fitness’s marketing strategy.
According to the break-even analysis, the minimum amount of revenue required to generate an
operating profit is $16,667.
Question 9d Identify the objective for Bounce Fitness’s strategy pyramids.
Management of all marketing-related tasks.

Question 10
Access and review the marketing plan for Bounce Fitness’s internet coffee shop through the link
below:
Bounce Fitness Internet Coffee Shop Marketing Plan
https://bouncefitness.precisiongroup.com.au/infrastructure/current-projects/
Using the above information, answer the following questions below using your own words.
Identify Bounce Fitness’s three marketing strategies for the Internet Coffee
Question 10a
Shop.
Get first-time internet users to your site so you can teach them the ropes and turn them into
repeat customers.
Attract savvy web surfers who can share their wisdom and experience with internet novices.
Create a fun and engaging atmosphere where clients of the bounce fitness cafe can mingle and
have a good time.
Question 10b Identify Bounce Fitness’s three target markets for the Internet Coffee Shop.
The residents of the surrounding housing complexes.
Professionals and businesspeople from the downtown district.
People of retirement age from adjacent retirement homes.
Question 10c Identify two expenses for implementing Bounce Fitness’s marketing strategy.
Sales Associate for Customer Satisfaction
Advertising Budget
Outline Bounce Fitness Café’s marketing objectives for the first three years of
Question 10d
operation.
Elevate yearly revenue by 10%.
Provide a variety of services so that your company is not vulnerable to dips in revenue from any
one source.
Enhance brand loyalty with instructional initiatives aimed towards the consumer.
Provide consumers of the Bounce fitness cafe with knowledgeable workers who are eager to
share their Internet expertise.

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Question 10
Access and review the marketing plan for Bounce Fitness’s internet coffee shop through the link
below:
Bounce Fitness Internet Coffee Shop Marketing Plan
https://bouncefitness.precisiongroup.com.au/infrastructure/current-projects/
Using the above information, answer the following questions below using your own words.

Create a level of recognition for the Bounce Fitness Café name in the local community.

Question 11
Below are digital applications typically used in workplace collaboration. For each digital
application, identify at least two links for key sources of information on the application’s usage.
Key sources of information refer to the primary source one typically checks for information
regarding the application. These sources can be from the developer or other reputable resources,
such as tutorial websites.
Digital
Key Source of Information on the Use of the Application
Application
a. Produced by Google.
Google
Sheets Facilitates project administration and teamwork for a wide range of
b.
endeavours.
c. It simplifies project management and makes it easier to stay on top of things.
Asana
d. Intuitive design for ease of use.

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Question 12
Read the following scenario about workplace collaboration below:
Scenario
Bounce Fitness employees are currently planning events for team building activities. However, the
calendar from the application Bounce Fitness uses for planning events and reminders can only be
accessed by one person and cannot be shared with other employees. The employees also need an
app where they can directly delegate tasks within themselves even through remote
communication.
In the table below, identify two digital applications that Bounce Fitness can use for workplace
collaboration. In your own words, briefly explain how each application can be used for workplace
collaboration.
Digital applications for workplace collaboration refer to applications that assist in the sharing of
ideas or skills towards achieving a common goal. These applications may assist in areas such as
communication, scheduling, etc.
How the Application can be Used for Bounce
Digital Application
Fitness’s Workplace Collaboration
a. Asana Web and mobile-friendly event scheduling and
reminders; simple project management.
b. Office 365 Apps like Outlook, Teams, etc., allow members
to assign duties to one another in a transparent
manner, regardless of physical proximity.

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